Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Best call center manager certifications
The best certifications for a call center manager are Project Management Professional (PMP), Certified Manager Certification (CM), and Certified Sales Professional (CSP).
Call center manager certifications demonstrate your competency as a call center manager to employers. However, not all call center manager certifications provide the same value.
Below is a list of the best call center manager certifications. Obtaining a call center manager certification will give you a leg up when you apply for jobs and increase your potential salary.
12 best certifications for call center managers
| Rank | Call center manager certification | Organization |
|---|---|---|
| 1 | Project Management Professional (PMP) | PMI |
| 2 | Certified Manager Certification (CM) | ICPM |
| 3 | Certified Sales Professional (CSP) | MRERF |
| 4 | Master Project Manager (MPM) | AAPM |
| 5 | Certified Management Accountant (CMA) | IMA |
| 6 | Sales Management | SIOR |
| 7 | Change Management Certified Professional | Learning Tree... |
| 8 | Certified Pharmacy Technician (CPhT) | PTCB |
| 9 | Communication Management Professional (CMP) | GCCC |
| 10 | Certified Call Center Professional Online (CCCP) | Zavata |
| 11 | Society for Human Resource Management Certified Professional (SHRM-CP) | SHRM |
| 12 | Certified Security Supervision & Management (CSS) | IFPO |
12 best call center manager certifications
1. Project Management Professional (PMP)
The PMP designation following your name tells current and potential employers that you have demonstrated a solid foundation of knowledge from which you can competently practice project management.To be eligible for a PMP Credential, you must first meet specific educational and project management experience requirements and agree to adhere to a code of professional conduct. The final step to becoming a PMP is passing a rigorous multiple-choice examination designed to objectively assess and measure your ability to apply project management knowledge in the following six domains: initiating the project, planning the project, executing the project, monitoring and controlling the project, closing the project, and professional and social responsibility. This computer-based examination is administered globally with translation aids in 10 languages.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
2. Certified Manager Certification (CM)
The Certified Manager Animal Resources (CMAR) certification program is designed to raise competency and professionalism in the field of Animal Resources Management. The CMAR designation involves a series of four examinations: three exams arranged via an organization called the Institute for Certified Professional Managers (ICPM), and the Animal Resources Exam offered by AALAS. Obtaining the CMAR designation is a sign of professionalism in the field of animal resources management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
3. Certified Sales Professional (CSP)
The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling. From business creation to improved time and territory management; goal-setting to prospecting, and everything in between, attendees return to the territory with a renewed enthusiasm for selling.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
4. Master Project Manager (MPM)
If you have 3+ years of Project Management Experience, you may apply for MPM™ Master Project Manager Board Certification.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
5. Certified Management Accountant (CMA)
The CMA (Certified Management Accountant) is the advanced professional certification specifically designed to measure the accounting and financial management skills that drive business performance.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
6. Sales Management
The SIOR designation is a professional achievement for highly qualified commercial real estate practitioners with a strong transactional history in brokerage, fee-based services, or executive management.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required?
7. Change Management Certified Professional
Today's organizations face frequent changes to workplace structures and processes. Business process reengineering provides a powerful framework for implementing change projects. To effectively implement change, an organization must develop and administer a successful change strategy that integrates the contributions of both people and process. Successful collaboration with others and the power to influence people at all levels are key factors in implementing a change project and accomplishing your business objectives.Certified graduates of this program have the knowledge to guide the people in their workplace through the process of change. After acquiring the tools to implement business process reengineering (BPR), they have an understanding of how to model adaptable behaviors and create new goals for employees.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
8. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
9. Communication Management Professional (CMP)
•The Communication Management Professional certification is aimed at the generalist/specialist level, a mid-level stage in the communication professional's development, for those with 6-8 years of experience in the communication field.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
10. Certified Call Center Professional Online (CCCP)
The Certified Call Center Professional course provides participants the fundamental knowledge needed to meet and exceed their customer's expectations. Subjects of study include: Understanding the technologies and methodologies of a call center; Learning effective phone and written communication skills; and Acquiring proven techniques for handling challenging customers.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
11. Society for Human Resource Management Certified Professional (SHRM-CP)
HR professionals who implement policies and strategies, serve as point of contact for staff and stakeholders, deliver HR services, and perform operational HR functions, should take the SHRM-CP exam.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
12. Certified Security Supervision & Management (CSS)
The program candidate must have six months previous security supervisory/management experience or equivalent. Remit the certification fee to IFPO to receive the CSSM application. Candidates accepted into this portion of the program are required to address 10 simulated workplace scenarios demanding supervisory/management action.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
What is the best certification for a call center manager?
The best call center manager certification is Project Management Professional (PMP). The Project Management Professional (PMP) is awarded by the Project Management Institute. The advanced certification is for more experienced employees as it often requires some work experience to acquire.
Here's a bit more background on how to obtain this call center manager certification:
- To become a certified Project Management Professional (PMP), you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 3 year.
What are some of the most in-demand certifications for call center managers?
The most in-demand call center manager certification is Project Management Professional based on all active job postings. Having this call center manager certification will give you access to more call center manager jobs with higher salaries.
What certifications can impact a call center manager career and salary?
The Project Management Professional certification will help you to secure a project manager position, which will increase your pay and career trajectory. A project manager's average salary is $85,365 whereas call center managers make an average salary of $37,614.
The most common combination of call center manager certifications include: Project Management Professional (PMP), Certified Manager Certification (CM), and Certified Sales Professional (CSP).
Online courses for call center managers to earn certifications
1. Digital Project Management
Build confidence translating business requirements into project scope statements, creating project plans in Waterfall or Agile, and developing a high-performing team...
2. Getting Started with Call Center Training
Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...
3. Cold Calling Mastery
Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...
4. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
5. Performance appraisal: Manager's guide to performance review
Discover how to encourage development so that each person in your team achieves their full potential...
6. Certified Key Performance Indicators Professional (CKPIP)
Be a Certified KPI Professional by learning from KPI Mega Library best-selling author (All about Metrics & Measures)...
7. Cold Calling for B2B Sales: How to Prospect over the Phone
B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...
8. Learn Cold Calling Like the Wolf of Wall Street in 3 Days
Cold Calling Like Jordan Belfort: the Exact Blueprint (Including Script & Templates) to Close the Sale Within 3 Days...
9. Performance Management: Build a High Performing Team
Transform the way you manage your teams performance...
10. Understanding Performance Management as an HR Professional
This course is designed for human resources professionals or those who wish to learn more about performance management...
11. Data Center Essentials: Power & Electrical
The power & electrical systems that support data centers and the internet...
12. Master Course in Human Resources 2.0
Strategic human resource management, strategic planning, recruiting, training, HR management,Labour welfare...
13. Certification Course in Human Resource Management
Curriculum commensurate to Top B School's Management Program : with downloadable resources, quiz, assessments & exercise...
14. Data Center Essentials: Mechanical & Cooling
The mechanical cooling systems that support data centers and the internet...
15. Customer Service Success: Take Your Skills to the Next Level
3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...
16. Employee Engagement Performance Management Certificate 2023
Manager Essentials: Management Coaching People Management Accredited Communication & Human Resources Talent Management...
17. HR,HR Analytics, Human Resource Management, Black Friday Ed
HR Analytics ,HR Courses, human resource management, ,HR certification, HRM, hr payroll, people management, 2022...
18. Certified Performance Management Professional (CPMP)
Learn from KPI Mega Library best-selling author the art of organization performance management (Free APP & 11 Gifts)...
19. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
20. Management Coaching Employee Performance Coach Certification
Set expectations, assess performance, provide feedback, increase productivity, develop employee potential...