Call center manager demographics and statistics in the US
Call center manager demographics research summary. Zippia estimates call center manager demographics and statistics in the United States by using a database of 30 million profiles. Our call center manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about call center managers after extensive research and analysis:
- There are over 26,566 call center managers currently employed in the United States.
- 47.4% of all call center managers are women, while 52.6% are men.
- The average call center manager age is 46 years old.
- The most common ethnicity of call center managers is White (66.3%), followed by Hispanic or Latino (13.0%), Black or African American (7.7%) and Asian (7.5%).
- Call center managers are most in-demand in New York, NY.
- Baltimore, MD pays an annual average wage of $54,522, the highest in the US.
- In 2022, women call center managers earned 90% of what men earned.
- Montana is the best state for call center managers to live.
- Call center managers are 53% more likely to work at private companies in comparison to public companies.
On this page
Call center manager demographics by:
Call center manager gender statistics
47.4% of call center managers are women and 52.6% of call center managers are men.
- Male, 52.6%
- Female, 47.4%
Call center manager gender ratio
| Gender | Percentages |
|---|---|
| Male | 52.6% |
| Female | 47.4% |
Call center manager gender pay gap
Women earn 90¢ for every $1 earned by men
Male income
$38,124
Female income
$34,418
Call center manager gender ratio over time
This data breaks down the percentage of men and women in call center manager positions over time. Currently, 47.4% of call center managers are female.
Call center manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 58.46% | 41.54% |
| 2011 | 58.81% | 41.19% |
| 2012 | 58.38% | 41.62% |
| 2013 | 59.05% | 40.95% |
| 2014 | 57.89% | 42.11% |
| 2015 | 57.68% | 42.32% |
| 2016 | 57.23% | 42.77% |
| 2017 | 56.43% | 43.57% |
| 2018 | 56.25% | 43.75% |
| 2019 | 53.95% | 46.05% |
| 2020 | 53.91% | 46.09% |
| 2021 | 52.57% | 47.43% |
Call center manager related jobs gender ratio
We compared call center managers with similar job titles to see how gender ratios vary. As you can see, pipeline superintendent and agronomy research manager have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Community Health Nursing Director | 7% | 93% |
| Early Childhood Services Coordinator | 7% | 93% |
| Tourist Home Keeper | 8% | 92% |
| Call Center Manager | 53% | 47% |
| Station Superintendent | 98% | 2% |
| Agronomy Research Manager | 98% | 2% |
| Pipeline Superintendent | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Call center manager demographics by race
The most common ethnicity among call center managers is White, which makes up 66.3% of all call center managers. Comparatively, 13.0% of call center managers are Hispanic or Latino and 7.7% of call center managers are Black or African American.
- White, 66.3%
- Hispanic or Latino, 13.0%
- Black or African American, 7.7%
- Asian, 7.5%
- Unknown, 4.7%
- American Indian and Alaska Native, 0.8%
Call center manager race
| Call center manager race | Percentages |
|---|---|
| White | 66.3% |
| Hispanic or Latino | 13.0% |
| Black or African American | 7.7% |
| Asian | 7.5% |
| Unknown | 4.7% |
| American Indian and Alaska Native | 0.8% |
Call center manager race and ethnicity over time
See how call center manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Call center manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 74.52% | 7.58% | 5.20% | 10.55% |
| 2011 | 74.75% | 7.65% | 5.15% | 10.19% |
| 2012 | 73.86% | 7.65% | 5.47% | 10.74% |
| 2013 | 73.79% | 7.34% | 5.95% | 10.64% |
| 2014 | 72.90% | 7.58% | 6.01% | 11.12% |
| 2015 | 72.29% | 7.74% | 6.26% | 11.31% |
| 2016 | 72.27% | 7.51% | 6.28% | 11.31% |
| 2017 | 71.35% | 7.53% | 6.87% | 11.63% |
| 2018 | 71.41% | 7.39% | 6.81% | 11.72% |
| 2019 | 70.84% | 7.29% | 6.74% | 12.41% |
| 2020 | 68.30% | 7.46% | 7.01% | 12.55% |
| 2021 | 66.35% | 7.75% | 7.52% | 13.01% |
Call center manager wage gap by race
According to our data, asian call center managers have the highest average salary compared to other ethnicities. Black or african american call center managers have the lowest average salary at $35,701.
| Ethnicity | Salary |
|---|---|
| Unknown | $37,458 |
| White | $38,136 |
| Black or African American | $35,701 |
| Asian | $42,518 |
| Hispanic or Latino | $37,142 |
Average call center manager age
See how the average age of call center managers varies based on ethnicity and gender.
Male
Female
Call center manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 49 | 48 |
| Unknown | 46 | 44 |
| Asian | 43 | 42 |
| Hispanic or Latino | 44 | 43 |
| White | 48 | 47 |
| American Indian and Alaska Native | 48 | 49 |
Call center manager age breakdown
The average age of call center managers is 40+ years years old, representing 71% of the call center manager population.
Call center manager age breakdown
| Call Center Manager Years | Percentages |
|---|---|
| 40+ years | 71% |
| 30-40 years | 24% |
| 20-30 years | 5% |
Call center manager educational attainment
The most common degree for call center managers is bachelor's degree, with 60% of call center managers earning that degree. The second and third most common degree levels are associate degree degree at 19% and associate degree degree at 9%.
- Bachelor's, 60%
- Associate, 19%
- High School Diploma, 9%
- Master's, 7%
- Other Degrees, 5%
Call center managers by degree level
| Call center manager degree | Percentages |
|---|---|
| Bachelor's | 60% |
| Associate | 19% |
| High School Diploma | 9% |
| Master's | 7% |
| Other Degrees | 5% |
Call center manager jobs you might like
Call center manager wage gap by degree level
According to the data, call center managers with a Doctorate degree earn more than those without, at $51,205 annually. With a Master's degree, call center managers earn a median annual income of $47,961 compared to $41,883 for call center managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $47,961 |
| High School Diploma or Less | $31,551 |
| Bachelor's Degree | $41,883 |
| Doctorate Degree | $51,205 |
| Some College/ Associate Degree | $33,469 |
Call center manager employment statistics
Most call center managers work for a private in the professional industry.
Company size where call center managers work
Below, you can see the size of companies where call center managers work.
Call center manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 40% |
Call center manager jobs by company type
Employees with the call center manager job title have their preferences when it comes to working for a company. For instance, most call center managers prefer to work at private companies over public companies.
Call center manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 44% |
| Private | 53% |
| Government | 2% |
Call center manager jobs by industry
The most common industries for call center managers are professional, finance and technology.
Call center manager industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Professional | 13% |
| Finance | 11% |
| Technology | 9% |
| Media | 6% |
| Health Care | 6% |
| Telecommunication | 5% |
| Insurance | 5% |
| Hospitality | 4% |
| Manufacturing | 4% |
| Retail | 4% |
| Transportation | 2% |
| Non Profits | 2% |
| Internet | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Energy | 1% |
| Real Estate | 1% |
| Education | 1% |
Call center manager turnover and employment statistics
Call center manager unemployment rate over time
The unemployment rate for call center managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Call center manager unemployment rate by year
| Year | Call center manager unemployment rate |
|---|---|
| 2010 | 4.97% |
| 2011 | 4.42% |
| 2012 | 3.85% |
| 2013 | 3.27% |
| 2014 | 2.84% |
| 2015 | 2.50% |
| 2016 | 2.36% |
| 2017 | 2.12% |
| 2018 | 2.02% |
| 2019 | 1.92% |
| 2020 | 3.30% |
| 2021 | 3.33% |
Average call center manager tenure
The average call center manager stays at their job for 1-2 years, based on the 11,281 call center managers resumes in Zippia's database.
Call center manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 12% |
| 1-2 years | 38% |
| 3-4 years | 21% |
| 5-7 years | 15% |
| 8-10 years | 5% |
| 11+ years | 9% |
Call center manager LGBT ratio compared to similar jobs
Review the percent of call center managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| On Site Construction Superintendent | 4.08% | 42,340 |
| Poker Manager | 8.19% | 688 |
| Funeral Planning Counselor | 9.30% | 38,843 |
| Call Center Manager | 9.67% | - |
| Condominium Manager | 11.54% | 4,179 |
| Associate Medical Director For Adolescent Services | 11.66% | 112,453 |
| Chief Of Service | 14.16% | 23,142 |
Similar call center manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| On Site Construction Superintendent | 4.08% | 42,340 |
| Poker Manager | 8.19% | 688 |
| Funeral Planning Counselor | 9.30% | 38,843 |
| Condominium Manager | 11.54% | 4,179 |
| Associate Medical Director For Adolescent Services | 11.66% | 112,453 |
| Chief Of Service | 14.16% | 23,142 |
Foreign languages spoken by call center managers
The most common foreign language among call center managers is Spanish at 75.0%. The second-most popular foreign language spoken is French at 5.8% and Portuguese is the third-most popular at 3.3%.
- Spanish, 75.0%
- French, 5.8%
- Portuguese, 3.3%
- Italian, 2.5%
- Japanese, 1.8%
- Other, 11.6%
Call center manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 75.0% |
| French | 5.8% |
| Portuguese | 3.3% |
| Italian | 2.5% |
| Japanese | 1.8% |
| Other | 11.6% |
