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Call center manager salary
Average call center manager salary
$37,614
Understanding Call Center Manager Salaries
The average salary for a Call Center Manager in the U.S. is $37,614 annually, equating to about $18 per hour. However, salaries can vary widely based on factors such as geographical location, industry, and years of experience. For instance, those in metropolitan areas often earn more due to higher living costs and increased demand for skilled managers.
Some of the highest paying states for Call Center Managers include California, New York, and Texas. Moreover, industries like finance and telecommunications typically offer better compensation compared to retail or customer service sectors. This indicates a potential for growth in salary with the right skill set and industry experience.
Advancing Your Career
For those looking to increase their earnings, pursuing further education or certifications in management can be beneficial. Additionally, gaining experience in high-demand sectors can lead to higher-paying opportunities. The demand for efficient call center management continues to grow, making this a viable career path for job seekers.
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Where can a Call Center Manager earn more?
Call center manager salary estimates from across the web
Average call center manager salary by state
The highest-paying states for call center managers are Maryland, North Carolina, and New York. The lowest average call center manager salary states are Nebraska, Kansas, and Mississippi.
- State view
- County view
Highest paying states for call center managers
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Montana | $50,933 | $24.49 |
| 2 | Maryland | $54,511 | $26.21 |
| 3 | North Carolina | $53,072 | $25.52 |
| 4 | Texas | $50,627 | $24.34 |
| 5 | New Mexico | $49,601 | $23.85 |
| 6 | Nevada | $50,777 | $24.41 |
| 7 | Kentucky | $46,301 | $22.26 |
| 8 | New York | $52,182 | $25.09 |
| 9 | Michigan | $46,604 | $22.41 |
| 10 | West Virginia | $42,921 | $20.64 |
| 11 | Delaware | $49,665 | $23.88 |
| 12 | Washington | $46,712 | $22.46 |
| 13 | Pennsylvania | $44,381 | $21.34 |
| 14 | District of Columbia | $47,189 | $22.69 |
| 15 | Virginia | $45,597 | $21.92 |
| 16 | Ohio | $44,171 | $21.24 |
| 17 | Arizona | $44,163 | $21.23 |
| 18 | Missouri | $44,040 | $21.17 |
| 19 | Minnesota | $45,449 | $21.85 |
| 20 | South Dakota | $40,929 | $19.68 |
| 21 | Wisconsin | $46,063 | $22.15 |
| 22 | Maine | $41,234 | $19.82 |
| 23 | Tennessee | $43,889 | $21.10 |
| 24 | Illinois | $43,245 | $20.79 |
| 25 | Oregon | $43,333 | $20.83 |
| 26 | Indiana | $43,430 | $20.88 |
| 27 | Iowa | $39,696 | $19.08 |
| 28 | California | $46,245 | $22.23 |
| 29 | Connecticut | $45,200 | $21.73 |
| 30 | North Dakota | $37,981 | $18.26 |
| 31 | Rhode Island | $41,709 | $20.05 |
| 32 | Colorado | $45,061 | $21.66 |
| 33 | Florida | $43,956 | $21.13 |
| 34 | New Jersey | $44,801 | $21.54 |
| 35 | Massachusetts | $43,481 | $20.90 |
| 36 | Wyoming | $37,986 | $18.26 |
| 37 | Utah | $39,684 | $19.08 |
| 38 | Alaska | $41,363 | $19.89 |
| 39 | Nebraska | $37,888 | $18.22 |
| 40 | Idaho | $38,641 | $18.58 |
| 41 | Hawaii | $45,377 | $21.82 |
| 42 | South Carolina | $40,961 | $19.69 |
| 43 | Alabama | $40,249 | $19.35 |
| 44 | Kansas | $37,077 | $17.83 |
| 45 | Louisiana | $40,071 | $19.26 |
| 46 | Georgia | $38,928 | $18.72 |
| 47 | Oklahoma | $36,778 | $17.68 |
| 48 | Mississippi | $36,926 | $17.75 |
| 49 | Vermont | $38,044 | $18.29 |
| 50 | Arkansas | $36,153 | $17.38 |
| 51 | New Hampshire | $35,723 | $17.17 |
Highest paying cities for call center managers
The highest-paying cities for call center managers are Baltimore, MD, Morrisville, NC, and New York, NY.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Baltimore, MD | $54,522 | $26.21 |
| 2 | Morrisville, NC | $53,711 | $25.82 |
| 3 | New York, NY | $52,607 | $25.29 |
| 4 | San Antonio, TX | $51,489 | $24.75 |
| 5 | Billings, MT | $50,883 | $24.46 |
| 6 | Las Vegas, NV | $50,723 | $24.39 |
| 7 | Albuquerque, NM | $49,300 | $23.70 |
| 8 | Washington, DC | $47,182 | $22.68 |
| 9 | Florence, KY | $47,076 | $22.63 |
| 10 | San Diego, CA | $46,539 | $22.37 |
| 11 | Madison, WI | $46,135 | $22.18 |
| 12 | Virginia Beach, VA | $45,932 | $22.08 |
| 13 | Minneapolis, MN | $45,574 | $21.91 |
| 14 | Denver, CO | $45,064 | $21.67 |
| 15 | Columbus, OH | $44,488 | $21.39 |
| 16 | Miami, FL | $44,487 | $21.39 |
| 17 | Gilbert, AZ | $44,190 | $21.25 |
| 18 | Brentwood, TN | $43,923 | $21.12 |
| 19 | Beaverton, OR | $43,366 | $20.85 |
| 20 | Naperville, IL | $43,295 | $20.81 |
Call center manager salary details
A call center manager's salary ranges from $23,000 a year at the 10th percentile to $60,000 at the 90th percentile.
What is a call center manager's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $60,000 | $5,000 | $29 |
| 75th Percentile | $48,000 | $4,000 | $23 |
| Average | $37,614 | $3,135 | $18 |
| 25th Percentile | $29,000 | $2,417 | $14 |
| 10th Percentile | $23,000 | $1,917 | $11 |
Highest paying call center manager jobs
The highest paying types of call center managers are senior project manager, program manager, and project manager.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Service/Operations Manager | $69,350 | $5,779 | $33.34 | 249,856 |
| Manager, Center Operations | $61,059 | $5,088 | $29.36 | 419,533 |
| Program Manager | $96,084 | $8,007 | $46.19 | 197,556 |
| Fitness Manager | $44,522 | $3,710 | $21.41 | 98,611 |
| Manager | $58,651 | $4,888 | $28.20 | 1,236,194 |
| Customer Service Manager | $61,487 | $5,124 | $29.56 | 313,110 |
Top companies hiring call center managers now:
Which companies pay call center managers the most?
Call center manager salaries at Scantron and PRA Group Careers are the highest-paying according to our most recent salary estimates. In addition, the average call center manager salary at companies like City of Baltimore and Data are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Scantron | $77,031 | $37.03 |
| 2 | PRA Group Careers | $66,959 | $32.19 |
| 3 | City of Baltimore | $58,380 | $28.07 |
| 4 | Data | $54,591 | $26.25 |
| 5 | Prime Healthcare | $54,177 | $26.05 |
| 6 | New York Life Insurance | $51,568 | $24.79 |
| 7 | LA State University Continuing | $50,636 | $24.34 |
| 8 | Square | $49,487 | $23.79 |
| 9 | Summit Health Oregon | $49,057 | $23.59 |
| 10 | Spectrum | $47,620 | $22.89 |
| 11 | Camping World | $44,523 | $21.41 |
| 12 | Path Medical | $44,147 | $21.22 |
| 13 | Precision Opinion | $43,762 | $21.04 |
| 14 | Universal Health Services | $41,947 | $20.17 |
| 15 | Fortive | $41,420 | $19.91 |
| 16 | The University of Kansas Health System | $41,324 | $19.87 |
| 17 | State Employees Credit Union of New Mexico | $41,299 | $19.86 |
| 18 | American Management Association | $41,241 | $19.83 |
| 19 | UFCU | $41,237 | $19.83 |
| 20 | Zwicker & Associates | $40,967 | $19.70 |
Wage gap by gender, race and education
Call Center Manager salary by industry
The average call center manager salary varies across industries:
- The average call center manager salary in the technology industry is $38,934, the highest of any industry.
- The average call center manager salary in the finance industry is $38,908.
- Call center managers in the professional industry earn an average salary of $32,521, the lowest of any industry.
Highest paying industries for call center managers
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $38,934 | $18.72 |
| 2 | Manufacturing | $38,908 | $18.71 |
| 3 | Finance | $37,900 | $18.22 |
| 4 | Hospitality | $37,885 | $18.21 |
| 5 | Health Care | $37,085 | $17.83 |
| 6 | Retail | $35,429 | $17.03 |
| 7 | Telecommunication | $35,247 | $16.95 |
| 8 | Professional | $32,521 | $15.64 |
High paying call center manager jobs
Call center manager salary trends
The average call center manager salary has risen by $4,631 over the last ten years. In 2014, the average call center manager earned $32,983 annually, but today, they earn $37,614 a year. That works out to a 8% change in pay for call center managers over the last decade.
Compare call center manager salaries for cities or states with the national average over time.
Average call center manager salary over time
Compare call center manager salaries for individual cities or states with the national average.
Call center manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $37,600 | $18.08 | +4.1% |
| 2024 | $36,100 | $17.35 | +1.3% |
| 2023 | $35,600 | $17.12 | +1.7% |
| 2022 | $35,000 | $16.82 | +0.6% |
| 2021 | $34,800 | $16.72 | +0.1% |
Recently added call center manager salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Transdev Services, Inc. | Call Center Manager | Oakland, CA | 06/29/2025 | $80,000 |
| Transdevna | Call Center Manager | Oakland, CA | 06/29/2025 | $80,000 |
| Freeway Insurance Services America | Call Center-Licensed Insurance Sales Manager (Bilingual Only). | High Point, NC | 06/27/2025 | $37,566 |
| Emerge | Call Center Manager | Milwaukee, WI | 06/27/2025 | $80,000 |
| Sol Mental Health | Call Center Manager | Houston, TX | 06/26/2025 | $90,000 |
| P.E.A.C.H. Teams | Call By Call Manager | Dayton, OH | 06/25/2025 | $60,000 |
| Animal Humane Society | Call Center Manager | Golden Valley, MN | 06/25/2025 | $65,000 |
| Lytegen | Call Center Manager | Sacramento, CA | 06/25/2025 | $66,800 |
| Medivant Healthcare | Call Center Partnership Manager | Phoenix, AZ | 06/24/2025 | $60,000 |
| Health and Life Organization | Call Center Manager | Sacramento, CA | 06/21/2025 | $71,800 |
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