Call center manager work from home jobs - 1527 jobs

Job Title: Customer Success Manager OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion. Primary Purpose This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory. Responsibilities 1. Strategic Account Leadership * Serve as the primary point of contact for assigned strategic accounts * Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules * Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders * Build multi-level, trust-based relationships anchored in scientific credibility and shared goals * Identify risks early and drive cross-functional resolution to maintain delivery excellence 2. Growth & Expansion Opportunities * Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams * Contribute to the development of long-term partnership and account growth strategies * Partner with Business Development on renewals, pricing input, and proposal development * Track and report NRR, account health indicators, and expansion pipeline activity 3. Cross-Functional Partnership * Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution * Translate customer insights into actionable product and service improvement recommendations * Contribute to value stories, case studies, and customer success narratives * Serve as the internal voice of the customer to support alignment across teams 4. Operational Excellence & Scaling * Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks * Build and maintain account health models and standardized reporting dashboards * Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling * Support knowledge sharing and onboarding activities as the CS function grows Qualifications * Bachelor's/Master's in Life Sciences, Business, or related field. * 5+ years in customer success, strategic account management, or clinical operations. * Experience with eClinical or digital health systems. * Strong communication, stakeholder management, and commercial awareness Bonus Points * Experience in ophthalmology clinical research or endpoint services * Familiarity with eSource, imaging, or certification platforms * Experience in growth-stage or transformation-focused organizations * Proficiency with Salesforce or similar CRM platforms Emmes Group: Building a better future for us all. OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience. We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us! Why work at Emmes? At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including: Flexible Approved Time Off Tuition Reimbursement 401k Retirement Plan Work From Home Anywhere in the US Maternal/Paternal Leave Casual Dress Code & Work Environment CONNECT WITH US! Follow us on Twitter - @EmmesCRO Find us on LinkedIn - Emmes The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. #LI-Remote

NOTE: THIS IS A REPOSTING OF (CS-2025-38792-L0635). IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM DECEMBER 22, 2025 TO JANUARY 4, 2026, YOU CANNOT SUBMIT A NEW APPLICATION. Are you familiar with community resources, benefits, and aging-related programs? Westmoreland County Area Agency on Aging is seeking compassionate and knowledgeable Aging Care Manager 2s to help older individuals and their families navigate care options, access vital services, and maintain independence with dignity. This position offers the opportunity to positively impact the lives of older adults while building a rewarding career in aging services within a supportive, mission-driven environment. Bring your experience and commitment to our team! DESCRIPTION OF WORK As an Aging Care Manager 2, you will be tasked with maintaining a caseload of vulnerable consumers, exercising initiative and independent judgment when discharging assignments as well as seeking advice and help with the more unusual and difficult cases. You will be responsible for gathering information from consumers, members of the consumers' families, neighbors, and other persons necessary for the identification of social, economic, emotional, health, or physical problems for assisting the consumer. Work involves conducting home visits, creating care plans, setting up and ordering services with providers, and actively participating in meetings. Effective communication and extensive knowledge regarding community resources is essential as you will be providing guidance, education, and support to consumers and caregivers. Work Schedule and Additional Information: Full-time employment Work hours are 8:30 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. This position may be required to be on a standby rotation for off-hours coverage. Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of training and probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Greensburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Six months as an Aging Care Manager 1 or a County Caseworker 1; or Successful completion of the County Social Casework Intern program; or Six months of professional human services or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

We are seeking a trusted advisor, systems thinker, and problem-solver-someone who combines technical rigor with empathy, integrity, and an innate drive for excellence to join our incredibly driven and creative team of leading experts. In this role, you will lead sustainability and circularity-focused consulting engagements for the most innovative and influential companies in the world, helping our clients identify, assess, and address their environmental impacts across operations and value chains. You will manage complex projects end-to-end, collaborate closely with clients and internal teams, and deliver high-quality, actionable programs that create real-world impact at scale. RESPONSIBILITIES Lead the delivery of sustainability and circularity consulting projects globally for Fortune 500 and high-growth clients. Develop and implement sustainability strategies, including greenhouse gas reduction plans, circular economy and material optimization strategies, sustainability reporting, and ESG programs. Conduct sustainability and circularity assessments, including life cycle assessment (LCA), carbon footprinting, material flows analysis, and triple bottom line analysis. Translate complex technical analyses into clear, compelling communication decks, technical reports, and executive-ready client deliverables. Partner with clients to define project scope, timelines, and budgets, taking ownership and accountability for high-quality outcomes. Manage and mentor project teams, fostering a collaborative, inclusive, and high-performing team culture. Support business development efforts, including, thought leadership, and client relationship management. Build and maintain trusted relationships with key stakeholders and decision-makers, approaching every interaction with respect, empathy, and professionalism. Stay ahead of industry trends, best practices, and emerging sustainability and circularity issues, integrating new insights into client work. Approach challenges as opportunities-rolling up your sleeves to solve complex problems and turn ambiguity into actionable solutions. QUALIFICATIONS Bachelor's degree in environmental science, sustainability, engineering, or a related field. 10+ years of professional experience in sustainability with demonstrated leadership across environmental and social impact initiatives. Hands-on experience with sustainability and circularity frameworks, including GHG Protocol, Life Cycle Assessment (LCA), and value-chain or material circularity approaches. Strong experience integrating circular economy principles, including material efficiency, reuse, recycling, and product or system-level circularity strategies across business operations and supply chains. Exceptional visual, verbal, and written communication skills, with the ability to engage executive-level audiences through clear, well-designed story telling. Comfort working with data-driven tools and analytics to support insight generation and decision-making. Proven project management skills, including the ability to lead multiple complex engagements and teams independently. Strong consulting, facilitation, and stakeholder-management skills. Experience leading, mentoring, and collaborating with cross-functional teams. Experience supporting business development and client engagement efforts. A high bar for quality, integrity, and follow-through-doing the right thing even when no one is watching. PREFERRED QUALIFICATIONS Experience in multiple sectors such as data centers, materials, consumer products, or complex global supply chains. Experience with sustainability reporting and disclosure programs such as CSRD, CDP and advanced GHG accounting. Experience leading sustainability and strategy workshops with senior stakeholders. Working knowledge of SQL or similar data-querying languages, with the ability to analyze, validate, or structure large sustainability and emissions datasets in collaboration with data teams. Experience leading LEED, WELL and/or LBC certification systems across various building typologies. Experience driving environmental sustainability initiatives within Data Centers. Experience with Environmental Product Declaration (EPDs), Health Product Declarations (HPDs), Declare Labels, Cradle to Cradle Certification, GreenScreen COMPENSATION Salary range $120,000 - $160,000 commensurate with level of experience Comprehensive benefits package, including health insurance, Fossil Fuel Free 401(k), and paid time off Annual professional development stipend Performance-based bonuses Flexible/Remote work environment

A global consulting firm is seeking a Senior Manager in the Technology practice to lead engagement delivery related to Digital Manufacturing Cloud (DMC). Candidates should have significant experience with SAP Production Planning and client project management. Exceptional technical and communication skills are essential as you will work closely with business stakeholders to ensure effective implementation of technology solutions. A flexible work model is supported, with competitive compensation based on experience. #J-18808-Ljbffr

Top law firm seeks an eDiscovery/Litigation Support Specialist. RCA is a plus. Law firm experience is required. This role is fully remote. Great firm and work in a large team of eDiscovery professionals. Position involves: Relativity and RelOne Managing the EDRM Working with case teams Providing support to attorneys and paralegals in Relativity Managing vendors Salary ranges from $140-150K plus OT.

STNDRD is a fitness community committed to transforming lives through discipline, hard work, and consistency, fostering both mental and physical growth. Founded and led by 6x Mr. Olympia Champion Chris Bumstead, STNDRD delivers world-class fitness programs and expert guidance through an innovative app. The platform provides workout tracking, nutritional guidance, and adaptable programs for users' unique goals and schedules, whether at home or the gym. At its core, STNDRD is a community passionate about supporting its members and fostering personal and collective growth. Together, the mission is to set a new standard in fitness, helping individuals live with purpose and resilience every day. Role Description This is a full-time remote position for a Project Manager in STNDRD's Coaching Business. As a Project Manager, you will oversee and coordinate end-to-end project execution within the coaching team, ensuring timely and successful completion. Your responsibilities will include managing project timelines, expediting processes, coordinating with teams for inspections, streamlining logistics, and maintaining clear communication with stakeholders to ensure smooth delivery of coaching services. Collaboration, planning, and execution will be key functions in this dynamic role. Qualifications Strong expertise in Project Management, planning, and execution Experience in Expediting and Expeditor processes to ensure timely task completion Skills in Inspection and quality control to maintain standards and deliverables Proficiency in Logistics Management for coordinating resources and schedules Excellent leadership, organizational, and problem-solving abilities Strong communication and collaboration skills across remote teams Experience in the fitness, training, or coaching industry is a plus Bachelor's degree in Business Administration, Management, or a related field is preferred

About Sentinel Blue: Sentinel Blue is a values-driven Managed Security Service Provider (MSSP) committed to safeguarding our clients within the defense industrial base and broader government contracting community. Founded on trust and a relentless pursuit of excellence, our mission is to deliver scalable, comprehensive cybersecurity solutions that empower our partners to achieve long-term sustainability, regulatory compliance, and business success. Position Overview: We are seeking a proactive, relationship-driven Customer Success Manager to join our collaborative team. This individual plays a vital role in ensuring our clients receive exceptional support, fully leverage Sentinel Blue's cybersecurity solutions, and successfully achieve their business, compliance, and security goals. The ideal candidate enjoys problem-solving, excels at translating complex technical concepts into clear, actionable solutions, and demonstrates a strong willingness to expand their expertise in Microsoft Azure and related technologies. This is a full-time position that is fully remote. Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions. A Day in the Life of a Customer Success Manager Role: The Customer Success Manager starts their day by reviewing client statuses and upcoming engagements, ensuring all customers are on track with their security objectives. They coordinate regular meetings to discuss performance, compliance, and solution effectiveness. Throughout the day, they collaborate closely with internal teams, proactively addressing client inquiries, resolving issues promptly, and identifying opportunities to increase solution adoption and client satisfaction. They continuously gather feedback and translate insights into improvements for our service delivery and products. Responsibilities: Serve as the primary point of contact for clients post-onboarding, ensuring a seamless adoption experience, training, and ongoing support. Manage incident and issue response by triaging client problems, coordinating escalations, tracking resolution, and providing timely updates and follow-ups. Build and nurture strong relationships with clients, deeply understanding their business needs and driving their security maturity. Proactively monitor client satisfaction and solution usage, identifying opportunities to enhance value and expand service adoption. Facilitate regular client meetings and performance reviews to align with security objectives and compliance requirements. Collaborate closely across internal teams to ensure smooth delivery of customer requests and timely resolution of issues. Combine account management, technical support, and customer success strategies to deliver exceptional client experiences. Track and report key client success metrics, ensuring retention and satisfaction. Translate customer feedback into actionable insights to improve service delivery, internal processes, and product development. Requirements: U.S. citizenship 1-3 years of experience in customer success, account management, or a related client-facing role, preferably within the cybersecurity or technology sector. Exceptional interpersonal and communication skills, capable of clearly conveying complex concepts. Proven ability to manage multiple clients, prioritize effectively, and achieve high customer satisfaction. Strong problem-solving capabilities, with a focus on delivering proactive, strategic solutions. Desired Qualifications: Foundational knowledge of Microsoft Azure environments Familiarity with government contracting, regulatory compliance, or cybersecurity best practices Experience in a managed service provider environment Benefits: Fully paid individual healthcare, vision and dental insurance for the employee. Paid certification and training opportunities. Three weeks of paid vacation + 10 paid holidays. A supportive environment with a focus on keeping healthy work-life balance. Retirement benefit (401k) with company match.

Back 32d Project Manager II - Strategy and Transformation #61-8659 Bowie, Maryland, United States Apply X Facebook LinkedIn Email Copy Location is 100% Remote. Market Mid-Atlantic Work Hours per Week 37.5 Job Description As a Project Manager II within the Enterprise Strategy & Planning team you will be responsible for driving strategy and leading key projects for complex, cross-functional initiatives across multiple line of business. You will be heavily involved in organizing, directing, managing, coordinating, and executing key activities to ensure operational readiness and that staff is prepared to manage changes with high quality and sound controls and you will also handle executive communication. Manages moderate and high complexity projects from request through the archive phase. Requires extreme discretion and confidentiality while showing a high degree of professionalism. ESSENTIAL FUNCTION: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training. ESSENTIAL DUTIES & RESPONSIBILITIES: Business Insight: Understands the strategic goals of the organization and align project objectives accordingly Analyzes market trends and business data to inform project decisions and strategies. Manage Complexity: Navigates and manage moderate to high-level projects with multiple stakeholders and interdependencies. Develops and implement effective project plans to handle intricate project details and challenges. Resourcefulness: Identifies and leverage available resources to achieve project goals efficiently. Innovates and adapt to overcome obstacles and ensure project success. Accountability: Takes ownership of project outcomes and ensure timely delivery within scope and budget. Monitors project progress and implement corrective actions as needed. Collaboration: Fosters a collaborative environment by working closely with cross-functional teams. Builds strong relationships with stakeholders to ensure alignment and support. Effective Communication: Communicates project status, risks, and issues clearly and effectively to all stakeholders. Facilitates meetings and presentations to keep the team informed and engaged. Adaptability: Adjusts project plans and strategies in response to changing circumstances and feedback. Stays flexible and open to new ideas and approaches to improve project outcomes. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER SKILLS & ABILITIES: Willingness to provide a level of service which will clearly differentiate us from our competitors. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Ability to multitask. Excellent communication, time management and problem-solving skills. Ability to maintain trust, discretion, and confidentiality. COMPUTER SKILLS: Proficient in Microsoft Office products which includes Word, Excel, PowerPoint, SharePoint, OneNote, and Outlook. Ability to learn Project Management and web-based software applications. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ADDITIONAL INFORMATION: The wage range for the Project Manager II position is between $100,000 - $115,000 annually. The position includes 22 Days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays, and 1 floating holiday. WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match. Full-Time/Part-Time Full-time Area of Interest Operations All Locations Bowie, Maryland, United States

About Altais: At Altais, we're on a mission to improve the healthcare experience for everyone-starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people. Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we're building a stronger, more connected healthcare system. About the Role Are you looking to join a fast-growing, dynamic team? We're a collaborative, purpose-driven group that's passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients. This position is responsible to lead and manage the daily operations of the Call Center, including development, management and oversite of staff, both employed and contracted via 3rd party vendors (both on and offshore). The Call Center department is responsible for responding to all incoming telephonic, email and EpicLink customer related inquiries. The primary goal of the Call Center Manager is to provide organization and a unified structure to the incoming customer inquiries. This role is responsible for the oversight of implementation of controls and monitors to ensure all Key Performance measures are met through an auditing process, identifying call trends and opportunities for improvement. You will focus on: Provide oversight and management of all inbound and outbound correspondence across Altais, including telephonic, written (email, chat, paper/mail), EpicLink, patient portals, and emerging digital channels, ensuring accessibility, HIPAA compliance, and seamless integration with organizational communications. Direct, develop, and evaluate the performance of diverse contact center team members-both employed and contracted-while coordinating with broader Altais teams to standardize correspondence workflows enterprise-wide. Lead and collaborate across Altais departments, partnering with communications, clinical, revenue cycle, and operational teams to achieve key performance objectives, unify messaging, and elevate customer/patient experiences organizationally. Drive implementation of enterprise-wide correspondence initiatives, process improvements, and lean optimizations to enhance efficiency, quality, scalability, and cost-effectiveness across all inbound/outbound channels supporting Altais growth. The Skills, Experience & Education You Bring Bachelor's degree 5+ years of Call Center experience in health plan or related setting 5 + years of people leadership experience Deep knowledge of multi-channel correspondence operations, including workforce management, IVR, call/email/mail routing, CRM systems, patient portals, EpicLink integration, and enterprise communication tools. Proven ability to forecast and manage staffing for inbound/outbound correspondence based on historical performance, volume trends, and organizational demand across all channels. Exceptional written and verbal communication skills to unify messaging and coordinate with Altais communications, clinical, and operational teams enterprise-wide. Strong independent decision-making and initiative to resolve complex issues, driving process improvements that scale across all correspondence channels. Thorough knowledge of health plan products, terminology, enrollment, membership, claims processing, HIPAA compliance, and industry standards to support Altais-wide member, provider and all customer interactions. Ability to manage forecasting staffing based historical team performance and call volume. Strong written and verbal communication skills. Independent decision-making skills and ability to take initiative to resolve issues. The Base Salary for this position is $75,000 - $87,480/year In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Excellent medical, vision, and dental coverage 401k savings plan with a company match Flexible time off and 9 Paid Holidays You Share Our Mission & Values: Compassion We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity. Community We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being. Leadership We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care. Excellence We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement. Agility We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront. Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate's qualifications, skills, and experience. Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process your personal information when you apply for a role with us. External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Job Code **3684** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=3684) Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. **Position Responsibilities:** + Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs. + Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs. + Develop, execute, and track training opportunities as needed for contract employees. + Oversee and manage all aspects of employee conduct within the Call Center operations to include: + Performance Reviews. + Position Changes - (transfers, demotions, promotions). + Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations). + Manage the hiring processes and procedures for all new employees. + Generate monthly progress reports and provide a status on all associated performance measures as required by contract. + Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel. + Review and approve reports for personnel time and attendance. + Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method. + Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits). + Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations. + Recommend equipment needs and replacement. + Radio and phone reports. + Electronic file review for all dispatch personnel - quality assurance program. + Radio/Phone and Alarm reviews (daily) + Assist in ensuring staff is attaining the required goals for dispatch operations. + Attend supervisory strategy and performance meetings regarding all areas of Call Center operations. + Create and oversee the Performance Management Plan for all contract employees within the Call Center. + Review, approve and/or amend Performance Reviews for all Contract Employees. + Review and approve training processes, personnel scheduling and attendance, and training requests. + Address all SOP issues to include, but not limited to, training and testing topics. + Review and approve all new SOP's containing Call Center procedures and policies. + Oversee the collecting of statistics for the Call Center as required. + Conduct special projects to include: + Notification projects + NCIC issues + Hit confirmations. + Validations, and proper use reviews + Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies. + Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff. + Review and approve all disciplinary actions and make recommendations to corporate. + Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information. **Position Requirements:** + High School diploma or GED + Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be: + At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff. + Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems. + Knowledge of principles and processes for providing customer services. This includes meeting established quality standards. + Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training. + Demonstrated ability to supervise a staff of 30-50 employees. This position is located in Denver, CO. **Hiring Range:** $75,000- $85,000. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Call Center Manager/Director Reports to: VP of Customer Success We are seeking an experienced and dynamic Call Center Manager/Director to oversee the daily operations of our 24/7 remote call center. This leader will manage all aspects of the call center, ensuring agents meet performance standards, optimizing billable capacity, improving answer times, and driving key metrics. The ideal candidate will have at least 3 years of experience running a call center independently and will be capable of handling operational, customer-facing, and de-escalation responsibilities. This position requires expertise in data analysis, scheduling, budgeting, churn mitigation, and meeting industry standards. Bilingual candidates are a plus. Key Responsibilities: Operational Leadership: Oversee the 24/7 remote call center, maintaining service levels, agent performance, and customer satisfaction. Develop processes to meet industry standards for metrics such as handle time, first call resolution, and answer speed. Represent the company in customer meetings and calls, providing professional and timely responses. Data Analysis & Performance Optimization: Analyze and leverage data to improve key metrics, such as answer times, abandoned call rates, and billable minutes. Develop and track KPIs, implementing actionable steps to meet goals. Team Management & Development: Recruit, train, and manage remote agents, ensuring adherence to performance and company standards. Provide ongoing coaching and development to foster a culture of dependability and accountability. Scheduling & Workforce Management: Create and manage schedules for remote agents, ensuring adequate staffing 24/7. Use workforce management tools (e.g., Erlang) to predict call volume and adjust schedules as needed. Budget & Financial Management: Manage the call center budget, including payroll and resource allocation. Monitor financial metrics to maintain profitability and reduce costs. Customer Engagement & Retention: Engage directly with customers to resolve escalations, using proven de-escalation strategies. Develop and implement churn mitigation and retention strategies to maintain customer relationships. Participate in customer meetings as needed, representing the company professionally. Compliance & Quality Control: Ensure compliance with regulations and company policies. Implement and monitor quality assurance processes. Reporting & Communication: Report regularly to senior management on key metrics, budgets, and challenges. Collaborate with other departments to align business objectives. Process Improvement: Lead initiatives for continuous improvement, driving process changes that enhance service quality and agent productivity. Key Qualifications: Experience: 3+ years in a Call Center Manager/Director role, particularly in a 24/7 environment. Proven experience running a call center independently from startup or high-growth environments. Demonstrated success in meeting performance metrics in areas such as answer times and billable capacity. Experience in churn mitigation and customer retention strategies. Skills: Expertise in scheduling and workforce management in a 24/7 operation. Strong data analysis skills for optimizing performance. Experience with budget and payroll management. Proven experience in de-escalation strategies and managing customer relationships. Ability to manage remote teams and enforce accountability. Excellent written and verbal communication skills, customer-facing professionalism required. Bilingual (preferred). Technical Skills: Proficiency in call center software (e.g., 8x8, LawRuler) and workforce management tools (e.g., Erlang). Advanced Excel skills and familiarity with data analytics platforms. Experience with CRM systems and quality assurance platforms. Tech Requirements: Reliable high-speed internet with a backup for connection drops. A computer with a minimum of 16GB RAM and 512 GB storage (no Chromebooks). A quiet workspace free from distractions. USB-plugged headset (no Bluetooth or AirPods), mouse, and dual screens. Active and up-to-date malware/anti-virus software. Additional Information: Must reside in the United States and be eligible to work in the US. Contingent on a clear background check. Compensation: Base salary plus performance-based bonus. Schedule: M-F with availability on weekends as needed. Flexibility in schedules is mandatory. Customer-facing role with professional communication required for customer meetings and escalations.

The Call Center Manager oversees the daily operations of the call center to ensure exceptional service delivery, efficient workflow, and team productivity. This role is responsible for leading and motivating customer service representatives, optimizing performance metrics (KPIs), implementing process improvements, and ensuring compliance with company policies, quality standards, and applicable regulations. Responsibilities Supervise daily call center operations, including inbound and outbound customer interactions across multiple communication channels (phone, email, chat, etc.). Develop, monitor, and report on key performance indicators (KPIs) such as call volume, service levels, average handle time, customer satisfaction, and first-call resolution. Recruit, train, coach, and evaluate call center staff to ensure professional growth and consistent service delivery. Implement performance management plans, including feedback sessions, recognition programs, and corrective action when necessary. Analyze call center data and prepare regular operational and performance reports for senior management. Collaborate with IT, HR, and other departments to improve systems, processes, and customer experience. Ensure compliance with privacy, data protection, and industry regulations (e.g., HIPAA, TCPA, or other applicable standards). Manage call center budget, including staffing, technology, and operational costs. Develop and maintain standard operating procedures (SOPs) and ensure staff adherence to all policies. Drive continuous improvement initiatives through automation, workflow optimization, and training enhancements. Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. Reacts positively to change and performs other duties as assigned. Qualifications Bachelor's degree in Business Administration, Management, Communications, or a related field (or equivalent experience). 5+ years of experience in a call center or customer service leadership role, with at least 2 years in management. Proven track record of achieving performance goals in a fast-paced service environment. Strong leadership, coaching, and interpersonal skills. Excellent analytical and problem-solving abilities. Proficiency in call center software, CRM platforms, and Microsoft Office Suite. Exceptional communication skills-both written and verbal. Ability to manage multiple priorities, deadlines, and initiatives simultaneously. Excellent interpersonal, oral, and written communication skills. Must be detail oriented and self-motivated. Excellent customer service skills. Anticipate needs in a proactive manner to increase satisfaction. The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. Preferred Skills: Experience with workforce management tools and call routing systems. Familiarity with regulatory environments (e.g., healthcare, insurance, or financial services). Bilingual abilities a plus.

Job details Salary $25 - $32 an hour Job Type Full-time Benefits Pulled from the full Employee discount Health insurance Referral program Work from home Full Job Description Chewy is hiring with starting wages up to $25 - $32 an hour Open Interviews with On-the-Spot Offers! Chewy Recruiting Office Monday - Friday | 9:00am - 5:00pm Our Opportunity: Chewy, Americas #1 Pet Pharmacy, is seeking Customer Service Technicians to join our amazing Pharmacy Customer Service team in Louisville, KY! We are looking for highly motivated individuals with an entrepreneurial spirit who desire to take on the challenge of pursuing a career in healthcare. Pharmacy experience is not required. Youll start learning our business from day one and be entrusted to serve as the voice of Chewy to our customers, business partners, and behind the scenes operations. We offer competitive benefits, personal and leadership development programs with rapid career growth potential, and many Team Member incentives. Why youll love working here: Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team members: Opportunity for wage increases starting after 3-months of service Climate-controlled environment Employee 20% Discount Program at Chewy for all your pet needs Referral Bonuses - $500 per referral Team building events and company-sponsored luncheons Career growth and promotion opportunities Insurance eligibility on the 1st of the Month Work from Home opportunities starting at 90 days! What Youll Do: Bring A Customer Comes First Mentality Every Day! Assist pharmacists in the practice of pharmacy, in accordance with state, federal, and company policy Interact with customers via inbound calls, outbound calls, emails, and other communication platforms Make and receive inbound calls to veterinary offices to resolve customer discrepancies Enter pet and drug information into our pharmacy system, ensuring information is entered correctly and efficiently Adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program Report immediately, prescription errors to leadership and/or a pharmacist on duty Comply with all company policies and procedures Create and maintain respectful relationships with coworkers Complete special assignments and other tasks as assigned Commit to learning and developing yourself to better Chewy as a whole! Maintain a sense of ownership, be a self-starter, and have a strong attention to detail, especially when entering pharmacy orders What Youll Need: Must be at least 18 years old and have a high school education or equivalent and superior math and reading/comprehension skills 1 year working in a customer focused environment; preferably a contact center or pharmacy Excellent interpersonal skills, oral and written communication skills Proficiency with Microsoft Office products; specifically, Word, Excel, and Outlook Critical thinking skills Demonstrated ability to multi-task and perform well in a fast-paced and changing environment Ability to adapt to ever changing customer demands Flexibility to shift schedule and work overtime as needed by the pharmacy unit Must bring proven ability to maintain confidentiality and secure sensitive information Obtain and Maintain valid Registered Pharmacy Technician status as required by the State of Kentucky Must be able to pass background check Must have access to reliable transportation. Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy To access Chewys Privacy Policy, which contains information regarding information collected from job applicants and how we use it

Virtual branch managers at Firefighters First Credit Union (FFCU) are responsible for leading the call center to ensure members consistently receive a high level of service through a variety of channels. As a leader, the virtual branch manager sets the call center objectives, delivers services, and manages for results. Virtual branch managers are responsible for ensuring call center teams are staffed to provide members with adequate coverage, have the necessary training and resources to successfully perform their work, ensure member identification is correct to prevent fraud, and that they provide exceptional service to members. Further, managers utilize call center data to continually improve operations and the member experience, as well as forecast and plan. Finally, virtual branch managers regularly interact with members to build relationships and assist with resolving issues. Typical responsibilities: Manage call center operations. Train, coach, supervise, and performance manage call center employees. Build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals. Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan. Work with leaders and team members in other departments to coordinate member services, responses, research, resolutions, or other carry out other efforts. Participate in special projects and perform other assignments as needed. Travel may be required up to 10% of the time or as needed to attend meetings, conferences, training, or other work-related events. As needed, work remotely, be on-call, and work weekends and evenings. Basic Qualifications: Bachelor's degree in Business, Finance, Accounting, Economics, or a related field or an equivalent combination of education and experience. Experience as a call center representative and/or a combination of experience working as a call center representative, and supervising call center representatives. Experience supervising employees. Preferred Qualifications: Bachelor's degree in Business, Finance, Accounting, Economics, or a related field. Experience supervising employees in a financial institution call center environment. Experience as an e-service representative or supervising e-service representatives, supporting customers through virtual technology such as videoconferencing, web-chat, or related capabilities. Demonstrates knowledge of and experience with software and hardware terminology and troubleshooting techniques. Demonstrates knowledge of and experience with the loan application process and standard or typical internal operating policies and procedures. Demonstrates the ability to lead and supervise team members to achieve results. Demonstrates knowledge of the application of federal and state consumer lending regulations (e.g., Regulation Z, The Fair Credit Reporting Act, Soldiers and Sailors Act, etc.) and compliance requirements such as Bank Secrecy Act, Office of Foreign Asset Control, and Customer ID Program policies and guidelines to appropriately document and track all transactions. Demonstrates knowledge of business, personal, and insurance products and services. Demonstrates knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures. Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.). Demonstrates the ability to consult, provide member services, and achieve relationship sales objectives by anticipating and understanding member's needs and recommending products that will benefit them. Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues. Demonstrates the ability to prioritize and organize work, handle multiple tasks, and meet deadlines in a fast paced, high-volume environment. Proficient in speaking and writing the English language using correct structure, vocabulary, and organization. Demonstrates ability to communicate effectively in person, by phone, or by using electronic and virtual forms of communication. Demonstrates experience performing basic office functions such as answering phones, copying papers, assembling reports, and sending and receiving correspondence. Demonstrates the ability to use office software to create written documents (e.g., MS Word and PowerPoint) and prepare spreadsheets (e.g., MS Excel), as well as database applications to enter, maintain, and report data. Demonstrates experience and behavior consistent with FFCU's core values of competence, integrity, excellence, curiosity, positivity, and humility.

Remote Call Center Spanish/English needs 1+ years experience Remote Call Center Spanish/English requires: MS Office States FL, IN, KY and OH Shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am Windows 10 and up Call center Customer service Ethernet connection 25 mbps upload and download Headset Own equipment for this role. Home computer, monitor Remote Call Center Spanish/English duties: Document calls Take incoming calls

) Empowering Digital Transformation through Social Media & IT Services With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies. We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource to agents. To succeed as a call center supervisor, you should be focused on helping your team build the necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive. Call Center Supervisor Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction. Call Center Supervisor Requirements: High school diploma or equivalent, but more education, especially in management, is preferred. Call center, customer service, or supervisory experience may be required. Proficiency with technology, especially computers, software applications, and phone systems. Exceptional verbal and written communication skills. Strong understanding of company products, policies, and services. Ability to coach, train, and motivate employees and evaluate their performance. Excellent problem solving, leadership, and customer service skills. Analytical, efficient, and thorough. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals, while fostering a culture that strives for operational and compliance excellence. As a member of the Business Unit Management Team, the Call Center Supervisor is also accountable for deliveriasng the service in a fiscally responsible manner This is your opportunity to join us and represent a top biotechnology company.Whats in it for you? Competitive compensation Excellent Benefits accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions Generous performance-driven Incentive Compensation package Competitive environment with company wide recognition, contests and coveted awards Exceptional company culture Recognized as a Top Workplace USA 2021 What will you be doing? Supervise call center staff, including active performance management Provide day-to-day supervision of the medical information specialists/customer service representatives. Assign individuals to work schedules designed to meet client business needs; ensure staff adherence to assigned work schedules. Implement and communicate performance standards o Coach team members for success and support individual development of direct reports Conduct performance evaluations for designated staff members Conduct new hire interviewing and training Address performance issues, including disciplinary actions and terminations in a timely manner and according to our policies. Monitor staffing levels Coordinate and deliver program trainings as required by program Create and implement initiatives designed to encourage teamwork and increase employee engagement. Supervise call floor operations Delivers service that meets or exceeds client expectations Maintains all service levels Ensure that all client needs are met with a high degree of quality and compliance to applicable Policies and Standard Operating Procedures Manage call center operations in a fiscally responsible manner Strategize and collaborate with internal teams to foster a culture and service of continuous quality improvement, offering creative solutions to client Monitor inbound/outbound customer service calls to ensure script adherence, call integrity, adverse events compliance, HIPAA compliance and proper phone technique. Develop a contingency plan to maintain adequate coverage levels, in the event of staff shortages. This will include serving as backup, handling inbound/outbound calls, when needed. Analyze daily, weekly and monthly call metric and productivity reports, ; share analysis with Business Unit Leadership Team and offer recommendations based on analysis. Oversee the handling of alternate channel requests as appropriate, including email, voice mail and white mail, and ensuring the timely completion of all. As needed, assist with the implementation of program modifications and the scheduling of special call programs. Assist Client Account Manager in the development and implementation of new client programs. Assist in the development of quality improvement programs as a means to increase productivity and improve service levels. Develop contact center policies and procedures. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). What do you need for this position? Associates degree Or equivalent work related experience 1-2 years previous supervisory experience preferably within a Call Center, in a Team Lead or Supervisor role; or equivalent experience. Understanding of call management systems such as CentreVu Supervisor. Adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook. Outstanding customer service, communication, and interpersonal skills. Must possess the ability to train and motivate staff members.

Description & Requirements Maximus is currently hiring for an Outreach Call Center Supervisor to support our Indiana Enrollment Broker team. This is a remote opportunity open to Indiana residents. The Outreach Call Center Supervisor is responsible for supervising a remote team of 5-10 call center representatives supporting Medicaid enrollment. The Call Center Supervisor will also ensure staffing levels are maintained, drive their team to meet quality standards, and conduct progressive disciplinary action as necessary. Why Join Maximus? * Competitive Compensation - Quarterly bonuses based on performance included! * ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. * ️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, * Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * Recognition Platform - Acknowledge and appreciate outstanding employee contributions. * Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. * Tuition Reimbursement - Invest in your ongoing education and development. * Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. * Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. * Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: * Collaborate with project staff, client office personnel, and community agencies to address and resolve project-related issues effectively. * Deliver public speaking sessions and educational programs to community agencies and local office staff. - Engage actively in community health fairs and conduct group presentations aligned with the project's promotion. * Report concerns, problems, and issues to the Leadership promptly. * Supervise and oversee the activities of Outreach Client Service Representatives. * Maintain a professional demeanor representing the organization and advocating for the program. * Distribute program materials to diverse community groups. * Exceed established performance objectives while ensuring compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non-exempt employees. * Adhere strictly to all company policies, procedures, and mandated training. * Supervise and oversee the activities of the Member Support Specialist (MSS) staff to include monitoring, tracking, and evaluating staff performances to meet all contractual SLAs. * Perform operational tasks to assure project service level requirements and goals are met, including aalyzing direct reports' quality performance and trending call types * Conduct 1:1 meetings on a regular basis and determine staff needs for coaching, training, and disciplinary action, as necessary. * Monitor and manage the Quality Management and Improvement Program process to ensure program goals are met. * Oversee appropriate documentation and resolution of member issues or complaints. Provide assistance to MSS staff with escalated issues. * Collaborate with project staff, client personnel, the Enrollment Broker, Managed Care Entities (MCEs), and other entities as needed to address and resolve issues effectively. * Engage in educational outreach activities and distribute program materials, in collaboration with other entities, based on the needs of members and potential members. * Maintain a professional demeanor representing and advocating for the program. * Cultivate positive relationships with client personnel, MCEs, community groups, other referral entities, and members. * Ensure compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non-exempt employees. * Adhere strictly to all company and client policies, procedures, and mandated training for self and MSS staff. * Maintain expert knowledge of program and services. Work in partnership with IT and all departments to optimize workflow and processes. Minimum Requirements * Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. * Previous experience working with persons with disabilities, senior/aging populations, and long-term supports and services needs preferred. * Knowledge of State Medicaid, Medicare, dual-eligibility, and managed care entities preferred. * Travel up to 20% of the time with a personal vehicle required. * Previous leadership experience preferred. * Previous experience working in a remote setting preferred. * Must be willing and able to work 8:00am-5:00pm Eastern Standard Time (EST), Monday-Friday. * Must be a resident of Indiana. Home Office Requirements: * Internet speed of 20mbps or higher required (you can test this by going to ******************* * Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. * Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.

Transfer Nurse (RN), Transfer Center Job Type: Full-time | Nights (7a-7p) Who We Are: Access Point is a leading provider of healthcare-focused call center and telehealth solutions and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. As we work to support physicians, health systems, ACOs, FQHCs, municipalities and healthcare technology firms, our goal is to put the patient at the center of care and deliver exceptional service and value. We interact with more than two million patients annually, and our unique combination of both clinical and non-clinical services allows us to deliver the right resource at the right time to improve the patient's medical journey and experience. Access Point's offerings are available nationwide to help improve the health and well-being of the populations we serve. People are our passion and purpose. Where We Are: Why Choose Us: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants Advancement opportunities with responsive, supportive leadership Continuing education opportunities And much more… Position Summary: The Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) is responsible for Access Point Behavior Health Transfer Center team members ensuring they are providing the highest level of customer service to callers. The Supervisor will use the appropriate procedures, tools, and resources to assist with call volume or managing inbound cases. The Supervisor will use the appro-priate procedures, tools, and equipment to support, training, and coach the staff as needed. Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) plays a major part in acting as a liaison between internal and external customers by providing best customer service and advocate patient centric care by assisting with timely transfers. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. • Oversee all aspects of department activities on daily basis by giving direction to Team leads and be the liaison between leadership and frontline staff advocating for consistency and standardization of the processes. • Provide ongoing efficient communication to the staff by being an extension of the Manager. • Stays up to date with all departmental procedures, protocols, and communications to ensure ad-herence of appropriate process for final referral resolution. • Motivate and encourage agents through positive communication and feedback. • Monitor department performance objectives, meet standards, and ensure customer satisfaction goals are met. • Trains and educates transfer center staff on standard protocols and customer service best practice. • Collaborate and monitor while working with education team to prepare and deliver new and ongoing training for staff using the most up-to-date information. • Act as a resource for all team members including: Clerks, Coordinators (RN, LPN, Paramedic, EMTs, Social workers, and Non- Clinical). • Monitor queue(s)and track inbound/outbound calls. Keep staff aware of inbound/outbound calls, calls waiting, abandonment rate, etc. through the shift. Provide coverage as needed by holding self and staff accountable in their roles. • Collaborate with Work Force Management by managing productivity goals set by the department by holding staff accountable during their shifts with the breaks, meal breaks etc. • Responsible for resolving problems and complaints in real time. Assist with escalated calls as needed. • Hold staff accountable with the ongoing education being offered and delivered with most up-to-date information. • Identify frequently encountered problems/questions/solutions and work with appropriate person-nel to provide best service. • Meets with staff on bi-weekly/monthly basis to provide ongoing feedback focusing on KPI and overall performance goals for department and individuals. • Assist Manager/ Director with employee annual performance review by giving consistent feed-back about individual staff. • Work to consistently have tools and aides for employees that are accessible, accurate and cur-rent to ensure that Access Point Behavior Health Transfer Center staff receive the appropriate support and training to apply the best skills and knowledge on the job. • Continually enhance knowledge and awareness of industry standards, trends, and best practices to strengthen organizational knowledge and the Access Point Behavior Health Transfer Center. • Create and maintain files on each designated employee as they relate to attendance, production, and reviews. • Assist manager/director by conducting candidate interviews, offering input into the hiring deci-sion. • Maintain departments policies and procedures, reviewing and updating as needed. • Actively participate in special projects as needed and be change agent for new processes and tools to the team. • Continuously monitor department processes and recommend to management new and innovative ideas for service improvement. • Competent in the application of Medical Necessity criteria. • Educates nurses, physicians, and ancillary staff in level of care and admission/transfer issues/ opportunities. • Through effective and professional communication, acts as a liaison between and with physi-cians, patient / family, hospital staff and patient care areas, outside agencies to promote effi-cient patient flow. • Demonstrates knowledge of regulatory requirements, EMTALA, Lifepoint Health Ethics and Compliance policies and quality initiatives. Monitors team-compliance and implements process changes to ensure compliance to such regulations and quality initiatives as they relate to the provision of Access Point Behavior Health Transfer Center. • Tracks and trends barriers to patient flow, makes recommendations and develops action plans to improve processes and systems. • Engages in departmental “team” approach to ensure all elements are communicated (both written and verbal) to facilitate patient transfer and/or throughput. • Adheres to established protocol, procedure, and standard of care, escalates issues through the established Chain of Command in a timely manner. • Must be able to multitask by attentively listen and simultaneously type 38-40 wpm. • Must meet Internet speed requirements: Upload 50 or more; Download 100 or more. • Must have clear understanding about the Access Point Behavior Health Transfer Center Key per-formance indicators and be a part of the Access Point Vision to reach the goals. • Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) will consistently work in rapid change environment. ADDITIONAL INFORMATION: • Reports to: Access Point Behavior Heath Transfer Center Manager and / or Director • Nature of Supervision Received: Minimal; individual proceeds on his / her own, in com-pliance with policies, procedures and practicing as prescribed by immediate supervisor. • Positions Supervised: Access Point Behavior Health team members • Interactions with: External and Internal Customers KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: Graduate of an accredited school/college; Bachelor's degree preferred. Experience: • Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred); Behavior Health experience is preferred • Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotia-tion, conflict resolution, proactive decision making. • Ability to establish and maintain collaborative and effective working relationships. • Ability to communicate effectively in oral, written, and electronic formats. Required License/Registration/Certification: • Current Nurse (RN/LPN/LVN) licensure in State of Residence. Required Compact License • Must maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired. It is the nurse's responsibility to ensure that the Manager of the Access Point Behavior Health Transfer Center Operations is notified immediately if their license status changes. Failure to comply with this requirement will result in termination of employment. • Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations. SKILLS AND ABILITIES: Statistical Mathematical Skills -- Ability to work with mathematical and algebraic concepts such as prob-ability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations. Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives. Complex Communication -- Frequently communicates complex information and interacts with manage-ment. Can present, resolve, and address delicate situations. Can motive and persuade others. Varied Business Problems --Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent, and practices. Department Specific -- Decisions impact the management and operations within a department. May con-tribute to business, and operational decisions that affect the department. Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others. Project Planning/Organization -- Handle multiple projects simultaneously including task delegation, pro-ject oversight, and resource allocation. PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for ex-tended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body re-quired for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Noise level in the work environment is typical for an office and/or hospital environment. No travel required. EEOC Statement “Life Point is an Equal Opportunity Employer. Life Point is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”