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Working As a Call Center Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $29,000

    Average Salary

What Does A Call Center Operator Do At Adams Communication & Engineering Technology

* Examples of key duties are interpreted as being descriptive and not restrictive in nature.
* Call Center Operators will provide professional telephone operations support to answer and manage incoming calls from a variety of sources.
* All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls.
* Additional responsibilities:
* Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes
* Attention to detail is necessary to manage complexity of calls
* Proven ability to perform in a fast paced environment and manage multiple tasks at once
* Prior call center experience managing a high volume of incoming calls is desired
* All customer service personnel are considered important personnel and need to report during all weather conditions
* Hours: 11:30 AM
* PM (**8 hour shift

What Does A Call Center Operator Do At SAIC

* Respond to request for assistance by phone, email and/or SOC system alerts/tickets.
* Logs customer problems and tracks calls through resolution.
* Escalate details of issues to Tier Three support if required.
* Ensure timely escalation of customer security problems by assigning priority and resolution.
* Document SOC processes, procedures and resolution information
* Responsible for prompt, accurate status and feedback on problems to customer’s account management
* Provides day to day security monitoring.
* Diagnose cause of problems being encountered, and determines best resolution.
* Suggest needed corrective actions
* Knowledge of ITIL methodology, ISO2000, and ISO27001 processes (change management processes and risk management processes)
* Follow Standard Operating Procedures for the technical environment, and identify potential improvements
* Standardize and document all new processes and procedures
* Maintain and update problem tracking tool.
* May report recurring problems to management.
* Handles routine tasks with no assistance, general instructions on new assignments.
* Applies job skills and company policies to complete a wide range of tasks.
* Works on assignments that are moderately complex in nature where judgment is resolving problems and making routine recommendations.
* Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained

What Does A Call Center Operator Do At Penske Automotive Group

* Enjoy working in a fast paced customer oriented environment
* Greet and interact with customers on the phone in a friendly and professional manner
* Assist in directing customers to the correct dealership or department
* Effectively take messages as needed and properly relay to the necessary person/department

What Does A Call Center Operator Do At Kelly Services

Identifies problem, troubleshoots, and provides advice to assist callers

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Call Center Operator Career Paths

Call Center Operator
Call Center Representative Service Representative Account Executive
Office Manager
5 Yearsyrs
Call Center Representative Representative Account Executive
Account Manager
5 Yearsyrs
Call Center Representative Representative Consultant
Regional Sales Manager
9 Yearsyrs
Home Health Aid Registered Nurse Team Leader
General Manager
6 Yearsyrs
Home Health Aid Substitute Teacher Consultant
Sales Manager
5 Yearsyrs
Home Health Aid Technician Field Service Technician
Service Manager
6 Yearsyrs
Assistant Executive Assistant Office Manager
Business Manager
6 Yearsyrs
Assistant Executive Assistant Assistant Manager
Assistant General Manager
5 Yearsyrs
Assistant Executive Assistant Project Manager
Business Development Manager
9 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Practice Manager
9 Yearsyrs
Certified Nursing Assistant Team Leader General Manager
Director Of Sales
10 Yearsyrs
Certified Nursing Assistant Specialist Consultant
Information Technology Manager
7 Yearsyrs
Teller Accountant Office Manager
Business Office Manager
7 Yearsyrs
Teller Accountant Manager
Co-Owner
6 Yearsyrs
Teller Accountant Assistant Manager
Business Owner
6 Yearsyrs
Dispatcher Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Dispatcher Coordinator Operation Supervisor
Dispatcher Supervisor
5 Yearsyrs
Dispatcher Administrator Office Manager/Administrative Assistant
Office And Operations Manager
6 Yearsyrs
Patient Service Representative Executive Administrative Assistant Business Owner
Entrepreneur
5 Yearsyrs
Patient Service Representative Enrollment Specialist Lead Customer Service Representative
Lead Dispatch
5 Yearsyrs
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Average Length of Employment
Telephone Operator 3.1 years
Service Operator 3.1 years
PBX Operator 2.8 years
Center Specialist 2.6 years
Bilingual Operator 2.4 years
Representative 2.2 years
Desk Operator 2.1 years
Phone Operator 1.8 years
Call Out Operator 1.8 years
Call Center Agent 1.3 years
Call Agent 1.0 years
Top Careers Before Call Center Operator
Cashier 16.8%
Internship 3.9%
Volunteer 2.7%
Assistant 2.6%
Server 2.5%
Secretary 2.5%
Manager 2.3%
Supervisor 2.1%
Waitress 2.1%
Top Careers After Call Center Operator
Cashier 11.3%
Server 3.4%
Internship 3.2%
Assistant 2.7%
Supervisor 2.2%
Manager 2.2%

Do you work as a Call Center Operator?

Top Skills for A Call Center Operator

  1. Customer Service
  2. Phone Calls
  3. Telephone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Developed and managed nationwide delivery of training and development curricula to more than 1,000 customer service and telesales representatives and managers.
  • Answered phone calls and dispatched for emergency medical/burglar alarms.
  • Answered, screened, all incoming telephone calls, specifically observing departmental courtesy policy and demonstrated professional conduct in performing duties.
  • Answered and dispatched calls to physicians generating correspondence in emergency situations.
  • Certified Customer Representative/Data Entry Specialist.

Call Center Operator Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,441 Call Center Operator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Call Center Operator Resume

View Resume Examples

Call Center Operator Demographics

Gender

Female

64.1%

Male

23.3%

Unknown

12.6%
Ethnicity

White

59.5%

Hispanic or Latino

18.7%

Black or African American

12.2%

Asian

6.3%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

69.3%

French

7.8%

German

3.6%

Japanese

3.6%

Italian

3.6%

Russian

1.8%

Portuguese

1.2%

Romanian

1.2%

Greek

1.2%

Arabic

1.2%

Swedish

0.6%

Khmer

0.6%

Sicilian

0.6%

Hungarian

0.6%

Chinese

0.6%

Vietnamese

0.6%

Persian

0.6%

Mandarin

0.6%

Swahili

0.6%
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Call Center Operator Education

Schools

University of Phoenix

22.7%

Louisiana State University and A&M College

6.4%

Kaplan University

6.4%

Ashford University

5.9%

Central Piedmont Community College

5.0%

Tidewater Community College

4.5%

Houston Community College

4.1%

Baker College

4.1%

Pensacola State College

3.6%

Montgomery College

3.6%

The Academy

3.6%

Delgado Community College

3.6%

Strayer University

3.6%

Bryant and Stratton College

3.6%

Bronx Community College of the City University of New York

3.2%

Northern Virginia Community College

3.2%

United Education Institute - Huntington Park Campus

3.2%

Miami Dade College

3.2%

Texas Southern University

3.2%

Essex County College

3.2%
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Majors

Business

25.8%

Health Care Administration

9.1%

Medical Assisting Services

7.3%

Psychology

6.5%

Criminal Justice

6.0%

Accounting

5.0%

General Studies

4.7%

Liberal Arts

4.2%

Nursing

4.0%

Education

3.2%

Communication

3.0%

Management

2.8%

Computer Science

2.7%

English

2.7%

Computer Information Systems

2.7%

Sociology

2.1%

Human Services

2.1%

Biology

2.0%

Elementary Education

2.0%

Graphic Design

2.0%
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Degrees

Other

33.5%

Bachelors

29.6%

Associate

18.2%

Certificate

7.6%

Masters

7.0%

Diploma

3.2%

Doctorate

0.5%

License

0.4%
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Internship
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Top Call Center Operator Employers

Jobs From Top Call Center Operator Employers

Call Center Operator Videos

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A Day in the Life: Call Center Agent

Pursue a career in the call centers of the National Bank

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Updated May 19, 2020