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Become A Call Center Operator

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Working As A Call Center Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $27,440

    Average Salary

What Does A Call Center Operator Do At Belcan

* Communicate in a proactive and professional manner to provide a value added service to our dealer network, field sales management, and internal customers.
* Communication includes but is not limited to the following:
* o Bypass, Factory updates, Breakdowns Program updates, Quality holds, Schedule Changes (down weeks, RFSC), Customer updates
* Provide support for your region by processing reactive transactions including but not limited to the following:
* o O&D Box inquiries, 800 line inquires, Reversals/Dealer to Dealer transfers/Available Vehicles, Storage charge debits, Dealer Development changes
* Provide accurate and timely information weekly regarding the region in order to assist management in decision making and reporting
* Assess situations quickly and create a win-win resolution for all parties involved while keeping the corporate asset in consideration
* Build strong customer relationships by providing a high level of credibility, reliability, and value

What Does A Call Center Operator Do At SAIC

* Supply directory services, organizational understanding and general information to callers to the Department of State.
* Transfer callers to the appropriate destination based on callers’ questions.
* Provide assistance to callers in a courteous and pleasant manner.
* Provide assistance in determining information for the offices as needed, relay messages to the appropriate departments during emergencies.
* Provide backup receptionist duties within the Information Management Office (IRM) when required.
* Maintain the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.
* Provide support during emergency scenarios to provide excellent customer service to internal and external clients

What Does A Call Center Operator Do At Jacobs

* Receive work order requests viaphone and email.
* Initiate work orders; manage andmaintain the site computerized work management system which is currently Maximo.
* Assign priority to work orderbased on initial information available when work order request received.
* Responsible for elevating prioritywork to maintenance scheduler for technician dispatch or other contractors foraddressing client needs, as required.
* Coordinate support betweendifferent facility support organizations (i.e. cleaning services, environmentalsafety and health, Lockheed Facilities, Jacobs Facility Maintenance Managementservices and Jacobs Construction and Design organizations)
* Answers inquiries by clarifyingdesired information; researching, location and providing information.
* Resolves some problems byclarifying issues; researching and exploring answers and alternative solutionsand escalating unresolved problems.
* Coordinate plant access with LockheedMartin security for subcontractors or vendors relating to the facility organization.
* Comply with all established safetyrules, company policies, and procedures.
* Assist in maintaining clean,orderly and hazard-free work areas.
* Ability to read and understandtechnical manuals and prints, ability to do various forms of paperwork(written), possess adequate math skills commensurate with the requirements ofthe trade

What Does A Call Center Operator Do At Munson Healthcare

* Supports the Mission, Vision and Values of Munson Healthcare.
* Embraces and supports the Performance Improvement philosophy of Munson Healthcare.
* Promotes personal and patient safety.
* Uses effective customer service/interpersonal skills at all times.
* Contributes to the team orientation of Munson Healthcare.
* Exercises a high degree of control over confidential information.
* Calls, messages, and pages are processed in compliance with the various provider and subscriber specifications to ensure accurate and expedient relay of caller information.
* Effectively uses the Call Center software and computer for paging, patient and directory information, and availability of clients.
* Pages On Call staff for Munson Healthcare.
* Provides customer assistance via the phone for the Patient Information Desk.
* Answers after hour phones for Munson Healthcare hospitals and physician offices and transfers appropriately.
* Handles notification for HICS emergency codes and other emergency notifications as requested such as Exposures, Work Injuries, Elevator Emergencies, STEMI's, MRT's, PRT's, DRT's, Hypothermia patients, and Traumas.
* Provides customers with patient information such as room and/or telephone number and area of hospital being careful not to violate patient confidentiality in the event a patient is restricted.
* Maintains a profile on each physician with paging parameters and pertinent demographic information, availability and coverage information.
* Facilitates communication between Physicians and their patients during and after office hours.
* Generates a daily On Call sheet for use in the Emergency Room and throughout Munson Healthcare.
* Maintains an accurate On Call sheet on each shift, making changes as they occur.
* Supplies batteries for and provide support ticket for paging issues as requested.
* Has an understanding and can demonstrate basic pager functions.
* Gives information on MHC meetings and activities.
* Answer requests from hospital for in-house telephone extensions, use of the phone and paging system, and educates staff on use of the MHC directory, Smart Web and Smart Speech.
* Programs patient phones on at 7:30am and off at 10:00pm
* Operates fax and copy machines and computer printers as needed.
* Executes overhead paging in MMC utilizing existing policies and protocols.
* Provides scanning services for various departments.
* Other duties as assigned by the Customer Support Manager and Director of Information Services, Call Center Team Lead including additional work during slow

What Does A Call Center Operator Do At Cleveland Clinic

* Answers internal medical emergency calls, prioritizes calls, determines type of response, and dispatches calls accordingly following prescribed protocols established by Critical Care Response Committee, including providing non-life threatening medical instructions.
* Relays information to and from emergency sites to all individuals or groups requiring notification.
* Answers and processes requests for crisis intervention team and other emergency codes using prescribed protocols in conjunction with the Emergency Management Team.
* Answers and processes after hours' patient emergency messages to physicians using prescribed protocols.
* Answers inbound calls, searches database or reference material to obtain needed information to transfer caller to appropriate destination within established metrics and productivity standards.
* Offers special assistance to persons who are unable to dial or who are in emergency situations; provides relay service for hearing impaired callers.
* Answers routine questions about the organization using electronic database and reference material; suggests and checks alternate spellings, locations or listing formats for callers lacking details or complete information.
* Performs various data entry tasks, such as updating application database, phone directories and other electronic reference material.
* Other duties as assigned

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Call Center Operator jobs

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Call Center Operator Career Paths

Call Center Operator
Project Manager Program Manager General Manager
Area Manager
7 Yearsyrs
Business Analyst Product Manager Operations Manager
Assistant Vice President
7 Yearsyrs
Account Executive Office Manager Human Resources Coordinator
Benefits Manager
8 Yearsyrs
Call Center Supervisor Operations Manager
Branch Manager
6 Yearsyrs
Senior Project Manager Subject Matter Expert Call Center Supervisor
Call Center Manager
6 Yearsyrs
Senior Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Senior Manager Operations Director
Chief Operating Officer
11 Yearsyrs
Account Manager Recruiter Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Operations Manager General Manager
District Manager
7 Yearsyrs
Operations Manager Plant Manager
General Manager
7 Yearsyrs
Operations Director Management Consultant Senior Consultant
Information Technology Manager
8 Yearsyrs
Account Executive Specialist Operation Supervisor
Logistics Manager
7 Yearsyrs
Account Manager Account Executive Sales Manager
Office Manager
5 Yearsyrs
Call Center Manager Operations Manager
Operations Director
9 Yearsyrs
Call Center Supervisor Call Center Manager
Operations Manager
7 Yearsyrs
Operations Director Business Consultant Senior Consultant
Product Manager
7 Yearsyrs
Business Analyst Quality Assurance Lead Quality Assurance Manager
Production Manager
6 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Director Of Call Center Operations Operations Director Sales Consultant
Sales Manager
5 Yearsyrs
Call Center Manager Project Manager Program Manager
Senior Manager
10 Yearsyrs
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Call Center Operator Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Japanese

  • Portuguese

  • Arabic

  • German

  • Carrier

  • Russian

  • Italian

  • Vietnamese

  • Irish

  • Sicilian

  • Hungarian

  • Chinese

  • Romanian

  • Greek

  • Cherokee

  • Persian

  • Hindi

  • Mandarin

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Call Center Operator

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Call Center Operator Education

Call Center Operator

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Top Skills for A Call Center Operator


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Top Call Center Operator Skills

  1. Customer Service Representatives
  2. Procedures
  3. Supervise
You can check out examples of real life uses of top skills on resumes here:
  • Coordinate the interviewing, hiring and training of over 75 customer service representatives during peak season.
  • Call Center Single Point of Contact (SPOC) for Division pilot program for new call quality standards and evaluation procedures.
  • Supervised a staff of approximately 30 employees; including hiring, training, performance evaluation, disciplinary action, and termination.
  • Answered telephone calls from patients and nursing staff, responding in a courteous, informative and timely manner.
  • Shared responsibility with other team leaders to ensure service level goals were maintained.

Top Call Center Operator Employers

Call Center Operator Videos

Do I Want to be a Call Centre Agent? Part 1

A Day in the Life: Call Center Agent

Pursue a career in the call centers of the National Bank