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Become A Call Center Operator

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Working As A Call Center Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $27,440

    Average Salary

What Does A Call Center Operator Do At Belcan

* Communicate in a proactive and professional manner to provide a value added service to our dealer network, field sales management, and internal customers.
* Communication includes but is not limited to the following:
* o Bypass, Factory updates, Breakdowns Program updates, Quality holds, Schedule Changes (down weeks, RFSC), Customer updates
* Provide support for your region by processing reactive transactions including but not limited to the following:
* o O&D Box inquiries, 800 line inquires, Reversals/Dealer to Dealer transfers/Available Vehicles, Storage charge debits, Dealer Development changes
* Provide accurate and timely information weekly regarding the region in order to assist management in decision making and reporting
* Assess situations quickly and create a win-win resolution for all parties involved while keeping the corporate asset in consideration
* Build strong customer relationships by providing a high level of credibility, reliability, and value

What Does A Call Center Operator Do At SAIC

* Supply directory services, organizational understanding and general information to callers to the Department of State.
* Transfer callers to the appropriate destination based on callers’ questions.
* Provide assistance to callers in a courteous and pleasant manner.
* Provide assistance in determining information for the offices as needed, relay messages to the appropriate departments during emergencies.
* Provide backup receptionist duties within the Information Management Office (IRM) when required.
* Maintain the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.
* Provide support during emergency scenarios to provide excellent customer service to internal and external clients

What Does A Call Center Operator Do At Jacobs

* Receive work order requests viaphone and email.
* Initiate work orders; manage andmaintain the site computerized work management system which is currently Maximo.
* Assign priority to work orderbased on initial information available when work order request received.
* Responsible for elevating prioritywork to maintenance scheduler for technician dispatch or other contractors foraddressing client needs, as required.
* Coordinate support betweendifferent facility support organizations (i.e. cleaning services, environmentalsafety and health, Lockheed Facilities, Jacobs Facility Maintenance Managementservices and Jacobs Construction and Design organizations)
* Answers inquiries by clarifyingdesired information; researching, location and providing information.
* Resolves some problems byclarifying issues; researching and exploring answers and alternative solutionsand escalating unresolved problems.
* Coordinate plant access with LockheedMartin security for subcontractors or vendors relating to the facility organization.
* Comply with all established safetyrules, company policies, and procedures.
* Assist in maintaining clean,orderly and hazard-free work areas.
* Ability to read and understandtechnical manuals and prints, ability to do various forms of paperwork(written), possess adequate math skills commensurate with the requirements ofthe trade

What Does A Call Center Operator Do At Munson Healthcare

* Supports the Mission, Vision and Values of Munson Healthcare.
* Embraces and supports the Performance Improvement philosophy of Munson Healthcare.
* Promotes personal and patient safety.
* Uses effective customer service/interpersonal skills at all times.
* Contributes to the team orientation of Munson Healthcare.
* Exercises a high degree of control over confidential information.
* Calls, messages, and pages are processed in compliance with the various provider and subscriber specifications to ensure accurate and expedient relay of caller information.
* Effectively uses the Call Center software and computer for paging, patient and directory information, and availability of clients.
* Pages On Call staff for Munson Healthcare.
* Provides customer assistance via the phone for the Patient Information Desk.
* Answers after hour phones for Munson Healthcare hospitals and physician offices and transfers appropriately.
* Handles notification for HICS emergency codes and other emergency notifications as requested such as Exposures, Work Injuries, Elevator Emergencies, STEMI's, MRT's, PRT's, DRT's, Hypothermia patients, and Traumas.
* Provides customers with patient information such as room and/or telephone number and area of hospital being careful not to violate patient confidentiality in the event a patient is restricted.
* Maintains a profile on each physician with paging parameters and pertinent demographic information, availability and coverage information.
* Facilitates communication between Physicians and their patients during and after office hours.
* Generates a daily On Call sheet for use in the Emergency Room and throughout Munson Healthcare.
* Maintains an accurate On Call sheet on each shift, making changes as they occur.
* Supplies batteries for and provide support ticket for paging issues as requested.
* Has an understanding and can demonstrate basic pager functions.
* Gives information on MHC meetings and activities.
* Answer requests from hospital for in-house telephone extensions, use of the phone and paging system, and educates staff on use of the MHC directory, Smart Web and Smart Speech.
* Programs patient phones on at 7:30am and off at 10:00pm
* Operates fax and copy machines and computer printers as needed.
* Executes overhead paging in MMC utilizing existing policies and protocols.
* Provides scanning services for various departments.
* Other duties as assigned by the Customer Support Manager and Director of Information Services, Call Center Team Lead including additional work during slow

What Does A Call Center Operator Do At Cleveland Clinic

* Answers internal medical emergency calls, prioritizes calls, determines type of response, and dispatches calls accordingly following prescribed protocols established by Critical Care Response Committee, including providing non-life threatening medical instructions.
* Relays information to and from emergency sites to all individuals or groups requiring notification.
* Answers and processes requests for crisis intervention team and other emergency codes using prescribed protocols in conjunction with the Emergency Management Team.
* Answers and processes after hours' patient emergency messages to physicians using prescribed protocols.
* Answers inbound calls, searches database or reference material to obtain needed information to transfer caller to appropriate destination within established metrics and productivity standards.
* Offers special assistance to persons who are unable to dial or who are in emergency situations; provides relay service for hearing impaired callers.
* Answers routine questions about the organization using electronic database and reference material; suggests and checks alternate spellings, locations or listing formats for callers lacking details or complete information.
* Performs various data entry tasks, such as updating application database, phone directories and other electronic reference material.
* Other duties as assigned

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Top Skills for A Call Center Operator

CustomerServiceRepresentativesProceduresSuperviseTelephoneCallsServiceLevelGoalsCustomerSatisfactionCallCentersPhoneCallsWorkforceManagementFinancialEmergencyCallsInboundCallsDataEntryKeyPerformanceIndicatorsProcessImprovementDirectReportsCustomerCareHighVolumeInternetTechnicalSupport

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Top Call Center Operator Skills

  1. Customer Service Representatives
  2. Procedures
  3. Supervise
You can check out examples of real life uses of top skills on resumes here:
  • Coordinate the interviewing, hiring and training of over 75 customer service representatives during peak season.
  • Call Center Single Point of Contact (SPOC) for Division pilot program for new call quality standards and evaluation procedures.
  • Supervised a staff of approximately 30 employees; including hiring, training, performance evaluation, disciplinary action, and termination.
  • Answered telephone calls from patients and nursing staff, responding in a courteous, informative and timely manner.
  • Shared responsibility with other team leaders to ensure service level goals were maintained.

Top Call Center Operator Employers

Call Center Operator Videos

Do I Want to be a Call Centre Agent? Part 1

A Day in the Life: Call Center Agent

Pursue a career in the call centers of the National Bank

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