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Become A Call Center Operator

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Working As A Call Center Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $96,149

    Average Salary

What Does A Call Center Operator Do At Adams Communication & Engineering Technology

* Examples of key duties are interpreted as being descriptive and not restrictive in nature.
* Call Center Operators will provide professional telephone operations support to answer and manage incoming calls from a variety of sources.
* All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls.
* Additional responsibilities:
* Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes
* Attention to detail is necessary to manage complexity of calls
* Proven ability to perform in a fast paced environment and manage multiple tasks at once
* Prior call center experience managing a high volume of incoming calls is desired
* All customer service personnel are considered important personnel and need to report during all weather conditions
* Hours: 11:30 AM
* PM (**8 hour shift

What Does A Call Center Operator Do At SAIC

* Respond to request for assistance by phone, email and/or SOC system alerts/tickets.
* Logs customer problems and tracks calls through resolution.
* Escalate details of issues to Tier Three support if required.
* Ensure timely escalation of customer security problems by assigning priority and resolution.
* Document SOC processes, procedures and resolution information
* Responsible for prompt, accurate status and feedback on problems to customer’s account management
* Provides day to day security monitoring.
* Diagnose cause of problems being encountered, and determines best resolution.
* Suggest needed corrective actions
* Knowledge of ITIL methodology, ISO2000, and ISO27001 processes (change management processes and risk management processes)
* Follow Standard Operating Procedures for the technical environment, and identify potential improvements
* Standardize and document all new processes and procedures
* Maintain and update problem tracking tool.
* May report recurring problems to management.
* Handles routine tasks with no assistance, general instructions on new assignments.
* Applies job skills and company policies to complete a wide range of tasks.
* Works on assignments that are moderately complex in nature where judgment is resolving problems and making routine recommendations.
* Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained

What Does A Call Center Operator Do At Penske Automotive Group

* Enjoy working in a fast paced customer oriented environment
* Greet and interact with customers on the phone in a friendly and professional manner
* Assist in directing customers to the correct dealership or department
* Effectively take messages as needed and properly relay to the necessary person/department

What Does A Call Center Operator Do At Kelly Services

Identifies problem, troubleshoots, and provides advice to assist callers

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Do you work as a Call Center Operator?

Call Center Operator Jobs

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Call Center Operator Career Paths

Call Center Operator
Owner Service Advisor Service Administrator
Administrative Services Manager
7 Yearsyrs
Barista Sales Consultant Personal Banker
Banking Center Manager
5 Yearsyrs
Call Center Supervisor Call Center Manager
Call Center Director
8 Yearsyrs
Patient Service Representative Account Specialist Senior Account Manager
Client Services Director
9 Yearsyrs
Dispatcher Delivery Driver Account Manager
Client Services Manager
7 Yearsyrs
Home Health Aid Billing Specialist Collections Specialist
Collections Manager
5 Yearsyrs
Call Center Manager Customer Support Manager Director, Customer Support
Customer Operations Director
10 Yearsyrs
Call Center Manager Call Center Director
Director Of Call Center Operations
10 Yearsyrs
Call Center Supervisor Operations Manager Director Of Sales
Director Of Sales And Operations
10 Yearsyrs
Patient Service Representative Service Coordinator Operations Director
Director Of Service And Operations
11 Yearsyrs
Delivery Driver Technical Support Specialist Technical Support Manager
Director, Customer Support
11 Yearsyrs
Barista Chef Executive Chef
Food Service Supervisor
5 Yearsyrs
Service Representative Service Supervisor Manager, Member Services
Member Service Director
6 Yearsyrs
Account Manager Human Resources Coordinator Office Manager Of Human Resources
Office And Operations Manager
6 Yearsyrs
Dispatcher Operations Manager Operations Director
Senior Director, Operations
14 Yearsyrs
Home Health Aid Technician Service Manager
Service Operations Manager
8 Yearsyrs
Account Manager Senior Account Executive Managing Supervisor
Workforce Manager
7 Yearsyrs
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Do you work as a Call Center Operator?

Help others decide if this is a good career for them

Average Length of Employment
Service Operator 3.0 years
Telephone Operator 2.9 years
Center Specialist 2.6 years
Call Out Operator 1.7 years
Phone Operator 1.6 years
Contact Agent 1.4 years
Call Center Agent 1.3 years
Call Agent 1.0 years
Top Employers Before
Cashier 12.3%
Internship 5.0%
Volunteer 4.2%
Assistant 2.8%
Teller 2.6%
Supervisor 2.5%
Secretary 2.2%
Top Employers After
Cashier 8.7%
Teller 4.0%
Secretary 2.7%
Server 2.7%
Volunteer 2.6%
Assistant 2.6%

Do you work as a Call Center Operator?

Call Center Operator Demographics

Gender

Female

71.5%

Male

25.9%

Unknown

2.5%
Ethnicity

White

59.9%

Hispanic or Latino

18.1%

Black or African American

11.6%

Asian

7.0%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

70.0%

Japanese

5.0%

French

5.0%

German

3.0%

Italian

3.0%

Portuguese

2.0%

Arabic

2.0%

Russian

2.0%

Sicilian

1.0%

Hungarian

1.0%

Chinese

1.0%

Vietnamese

1.0%

Romanian

1.0%

Greek

1.0%

Persian

1.0%

Mandarin

1.0%
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Call Center Operator Education

Schools

University of Phoenix

20.7%

Kaplan University

8.1%

Delgado Community College

6.3%

Strayer University

6.3%

Central Piedmont Community College

4.5%

Orange Coast College

4.5%

South University

4.5%

Tidewater Community College

4.5%

California State University - Fullerton

3.6%

Ultimate Medical Academy - Clearwater

3.6%

Lansing Community College

3.6%

Houston Community College

3.6%

Louisiana State University and A&M College

3.6%

Miami Dade College

3.6%

Liberty University

3.6%

Northern Virginia Community College

3.6%

Hillsborough Community College

3.6%

Pensacola State College

2.7%

Trident Technical College

2.7%

University of Cincinnati

2.7%
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Majors

Business

25.5%

Health Care Administration

8.3%

Psychology

7.7%

Criminal Justice

6.8%

Medical Assisting Services

5.2%

Accounting

4.8%

Nursing

4.5%

General Studies

4.3%

Liberal Arts

4.2%

Education

3.8%

Communication

3.5%

Management

3.2%

Computer Information Systems

3.0%

Computer Science

2.8%

Graphic Design

2.8%

English

2.2%

Elementary Education

2.0%

Culinary Arts

1.8%

Political Science

1.8%

Sociology

1.8%
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Degrees

Other

32.9%

Bachelors

31.5%

Associate

16.1%

Masters

8.8%

Certificate

7.5%

Diploma

2.3%

Doctorate

0.7%

License

0.2%
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Part Time
Internship
Temporary

How Would You Rate The Salary Of a Call Center Operator?

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Top Skills for A Call Center Operator

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  1. Phone Calls
  2. Customer Service
  3. Emergency
You can check out examples of real life uses of top skills on resumes here:
  • Answered telephone calls for a variety of non-profit organizations.
  • Developed and managed nationwide delivery of training and development curricula to more than 1,000 customer service and telesales representatives and managers.
  • Answered and dispatched incoming telephone calls including on call doctor-patient and emergency service calls.
  • Certified Customer Representative/Data Entry Specialist.
  • Gathered callers request data into a computerized tracking system to help city agencies improve service delivery.

How Would You Rate Working As a Call Center Operator?

Are you working as a Call Center Operator? Help us rate Call Center Operator as a Career.

Top Call Center Operator Employers

Jobs From Top Call Center Operator Employers

Call Center Operator Videos

Do I Want to be a Call Centre Agent? Part 1

A Day in the Life: Call Center Agent

Pursue a career in the call centers of the National Bank

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