Field Technical Service Representative-Metal Packaging
Call center representative job in Albany, NY
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals.
Increase your chances of an interview by reading the following overview of this role before making an application.
CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division.
Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada.
Position Overview:
This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.
Job Responsibilities:
Providing problem-solving leadership on technical and quality matters relating to food can and end performance
Managing the overall technical interface between the Food Division and their customers
Support customers in all technical aspects of the business including current packages and new package development
Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
Interact directly with customer and internal manufacturing operations
Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
Extensive travel (Up to 80%) will be required to service customer needs
The ideal candidate would possess the following attributes:
BA/BS degree in Food Science, Engineering, Packaging or a related discipline
2+ years in a packaging manufacturing environment, food production or a similar industry.
Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required.
Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization.
Demonstrated ability to effectively manage multiple projects to completion
Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual
Well organized and detail oriented with good time management skills
Strong PC skills are a must, especially using Word, Outlook, and Excel.
Committed to on-going personal development and career growth
Knowledge and/or certification in Six Sigma is a bonus
Physical Requirements
While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl.
The associate may lift and/or move up to 30 lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Working Conditions
Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office.
While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic.
The associate may be exposed to a wide range of temperatures.
The noise level is frequently loud. xevrcyc
*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits:
Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
Customer Service Representative
Call center representative job in Saratoga Springs, NY
Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes.
With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, two Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III.
Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group's 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others.
Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook's 2023 Global Manager Performance Score League Tables.
About the Role
At the Prime Customer Service Center, we believe in taking pride in our work, leading with empathy, guiding customers confidently, and always seeking the best solutions for their needs. In this dynamic role with exciting growth potential, you'll handle inbound calls related to our storage facilities and campgrounds-whether you're providing service-focused support to existing customers or engaging in sales-focused conversations with potential guests. We'll give you the tools, training, and support to become a true expert in storage, so you can proactively identify customer needs, stay current on evolving services, and guide guests through a variety of processes. You don't need to know everything upfront-we'll teach you, and you'll become part of an industry-leading service experience.
Prime Offers
Medical, Dental, Vision insurance
Flexible schedule
On-the-job training
Pad time off
Referral program
401(k) matching
Monthly performance-based, incentive programs
Key Responsibilities
Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience.
Communicate clearly and professionally to ensure every guest feels valued and understood
Embody company values by providing friendly, efficient support and contributing to a positive team culture
Collaborate with team members and share insights to continuously improve our service offerings
Respond promptly to every inbound call, treating each customer with equal importance and urgency
Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience
Offer knowledgeable assistance regarding services, policies, and procedures
Troubleshoot and resolve customer issues, escalating complex cases as needed
Maintain accurate records of customer interactions and follow-up actions
Qualifications
A genuine passion for hospitality and customer care
Strong attention to detail with the ability to meet expectations and deadlines
Ability to manage multiple tasks effectively
Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests.
Capability to handle sensitive and confidential information with discretion
Proficiency in Microsoft Office applications and web-based tools
Excellent written and verbal communication skills
Comfort working both independently and as part of a team
Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement
A desire to grow within the company, taking pride in serving our guests
Bilingual Preferred
We're especially seeking individuals able to work from 1:30 pm - 10:00 pm, with opportunities to move into other shift patterns over time based on seniority and performance.
Along with a competitive base salary, we offer a monthly performance-based incentive program that rewards you for delivering exceptional customer experiences.
Pay Range: $20.00 per hour + Commission
Equal Opportunity Employer Statement
Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Store Customer Service Specialist
Call center representative job in Great Barrington, MA
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are alsoexpected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service,while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access maybe supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #1108 located at: 346 Stockbridge Road, Great Barrington, MA 01230 and may be expected to work at stores within a 30 mile radius. This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave, among other benefits. For more information about our benefits, visit
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started?
Step 1 - Online Application
Find the role(s) that interest you on our Careers page:
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 - Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 - In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Customer Service Representative
Call center representative job in Nassau, NY
Title: Customer Service Representative
Department: Government
About Us
For more than 100 years, Jamaica Bearings Group (JBG) has built a reputation as a trusted partner in the aerospace, defense, industrial, and rail markets. As a family-owned business, we pride ourselves on combining tradition with innovation, delivering high-quality solutions while building long-standing relationships with our customers, suppliers, and employees.
Position Summary
Join our dynamic team in a full-time, in-office role where your expertise will make a real impact! As a key customer-facing professional, you will prepare and submit quotations to government and third-party clients, guiding negotiations with confidence. You'll collaborate daily with customers, suppliers, and internal team members to ensure pricing is accurate and proposals are compliant-bringing precision, professionalism, and teamwork to every interaction. This role thrives on in-person collaboration, and being in our New Hyde Park office 5 days a week is essential to building strong relationships and driving results.
Key Responsibilities
Address customers' requirements from phone, fax, mail, or EDI communications
Prepare & submit quotations to customers
Prepare cost and pricing data, Negotiate price
Review and negotiate Contract terms and conditions
Review & process customers' orders ensuring accuracy for data entry
Expedite critical orders
Source stock for critical requirements
Review & action customer open orders
Interchange parts
Obtain certifications or test reports when necessary
Initiate customer return process
Assist accounting with customer payment issues when required
Advise customers of order progress, deliveries, discrepancies, quality
Completes all other assignments that may be required by the company
Qualifications & Experience
Legal resident of USA
2-year college or technical school degree, 4 year preferred (or equivalent experience)
Proficient in English, other languages a plus
Expert in Microsoft Office applications-Outlook, Excel, One Note, and Word
High school math or better
Excellent vision, corrected and or uncorrected
Preferred
AS400 proficient-Bosanova (preferred)
Core Competencies
Communication-written, oral, phone, computer, internet
Computer literate
Ability to use normal and standard office equipment-fax, copier, phone Basic understanding of economics and business operations
E-Mail etiquette
Ability to read and understand multivariable charts and technical drawings
Understand product application
Analytical and acute problem-solving capabilities
Ability to work in a team environment as well as independently
Excellent sense of customer service
Respect and empathy for other people
Ability to listen and reason
Ability to focus on tasks and be effective in pressure situations
Goal oriented
Negotiation
Organized and detail oriented
What We Offer
Comprehensive medical, including a company sponsored option for the employee and dependents, dental, and vision plans
Life insurance with the option to buy additional insurance for the employee, spouse, and children
401K retirement plan with a company match and a company funded pension plan
Paid time off
Paid company holidays
Tuition reimbursement
Commitment to Diversity, Equity & Inclusion
At Jamaica Bearings Group, we are committed to building a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds, experiences, and perspectives, and we are dedicated to ensuring that every team member can thrive. If you require accommodation during the application or interview process, please let us know.
How to Apply
To apply, please submit your resume and a brief cover letter outlining your experience and interest in the role via **************************.
Sr. Call Center Rep - Escalations Experience - $30/hour (Open)
Call center representative job in Albany, NY
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel and rental car for this training.
Summary of Role:
The Member Advocate serves as a trusted advisor, empathetic listener, and service professional, delivering world-class support with a hospitality-driven approach. This role is designed to elevate the member experience by blending financial expertise with the warmth and attentiveness found in the best hospitality environments. Member Advocates engage members in meaningful, consultative conversations that uncover needs, offer tailored solutions, and build lasting relationships.
Member Advocates are empowered to resolve issues independently at first contact, leveraging advanced problem-solving skills and digital fluency to navigate systems efficiently. They handle sensitive and complex interactions with care, ensuring every member feels heard, understood, and valued. Member Advocates are also champions of continuous improvement, always seeking ways to enhance service delivery, efficiency, and member outcomes.
Essential Job Functions/Responsibilities:
Provide exceptional service by actively listening, demonstrating empathy, and resolving member inquiries with professionalism and accuracy.
Resolve issues at first contact whenever possible, using sound judgment, resourcefulness, and a thorough understanding of internal policies and procedures.
Manage inbound calls, chats, and / or emails related to account information, transactions, digital banking, and financial products.
Proactively educate members on Broadview's products, services, and digital tools, identifying opportunities to enhance financial wellness and deepen relationships.
Maintain a thorough understanding of Broadview policies, procedures, and compliance requirements to ensure accurate and secure handling of member information.
Navigate multiple banking systems and technologies to research, resolve, and document member interactions efficiently and securely while ensuring compliance with regulatory requirements and internal controls on handling member data and financial transactions.
Meet or exceed performance metrics and KPIs, including but not limited to, quality assurance, call handle time, member satisfaction, productivity, and service excellence goals.
Continuously seek opportunities to improve service delivery, streamline processes, and enhance member outcomes.
Collaborate with team members and leadership to support a positive, solutions-oriented culture and contribute to ongoing process improvements.
Participate in ongoing training and development to strengthen product knowledge, technical proficiency, and communication skills.
Minimum Job Qualifications:
Associate's degree or equivalent experience (a combination of education and relevant work experience will be considered).
Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment.
Demonstrated ability to resolve issues independently and efficiently, with a focus on first contact resolution.
Strong proficiency in navigating banking technologies and digital platforms.
Lending certification is a plus.
Ability to work a structured schedule that includes evenings and weekends.
Starting Compensation: $30.00/hr., plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
Auto-ApplyCall Center Sales Representative
Call center representative job in Albany, NY
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.
What our Call Center Sales Representatives Enjoy Most About the Role
* Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
* Achieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
* Maximizing revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
* Becoming a Product Expert and mastering the order processing systems and explaining all products and services to customers, while staying informed about competitors.
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent.
Skills & Abilities
* Clear, straightforward and professional communication with customers and colleagues.
* Proven sales techniques with consistent achievement of sales goals.
* Proficiency in computer and consumer electronics.
* Competence in using personal computers and relevant software applications, including billing systems.
* Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
* Demonstrated judgment and initiative in accomplishing job duties.
* Working knowledge of cable communications products and services, including TV, internet, and telephone.
Preferred Qualifications
* 2+ years of call center sales experience.
#ZRSM2
SIB120 2025-65753 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $23.65. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $12,625.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Experienced Customer Service Representative
Call center representative job in Amsterdam, NY
The Gund Company has an immediate opening for a full-time Experienced Customer Service Representative to join our team!
Shift: 1st Shift
Hourly Wage: $24.00-$32.00
The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. With 12 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking a Experienced Customer Service Representative Coordinator to join our team.
Job Summary Customer Service Representative
As a Customer Service Representative Coordinator, you are responsible for managing the full order fulfillment process to ensure complete customer satisfaction. This includes processing orders, handling customer inquiries, and working with internal teams to meet customer needs. As a CSR Order Fulfillment Coordinator, this role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.
Key Responsibilities Customer Service Representative
Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
Build relationships with TGCs customer base to fully understand the customers requirements, communicate them to our production and sales team.
Manage customer inventory requirements through use of Purchase Requisition Process.
Requirements:
Requires high school graduate reading, communication, math and problem-solving skills with 2+ years experience.
College degree in business or equivalent experience with formal training, preferred.
Flexibility to work overtime and adjust to emergency production needs.
Other duties as assigned.
Preferred:
Previous experience in a manufacturing environment.
Familiarity with reading and interpreting technical drawings.
Proficiency with Windows based software including Microsoft Office Applications
Work Environment Customer Service Representative
This role is primarily performed in an office-based setting
Occasional work on the manufacturing floor may be required, with proper PPE provided and required
The position may involve repetitive tasks, including sitting, standing, walking, using hands and fingers, as well as talking and hearing.
Benefits
Paid Time Off (PTO) and Paid Holidays
Comprehensive benefits package (Health, Dental, Vision, Life, Disability).
401(k) plan with a 50% employer match.
Employee Stock Ownership Plan (ESOP).
Ongoing training and development programs.
Join a company that values your contribution and invests in your future. Apply today to start your career with The Gund Company!
Reasonable accommodation(s) for may be made to enable individuals with disabilities to perform the essential functions of the position of Customer Service Representative.
EEO Statement:?It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination.
Rev: 07302025 RJ
PI604ff903aea8-31181-39008722
Call Center Representative
Call center representative job in Albany, NY
Job DescriptionDescription:
• The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.
• The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.
• The Candidate shall track inquires, questions and answers and provide resolution.
• The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations.
• The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities.
• The Candidate shall maintain and update Various On-Call Schedules.
• The Candidate shall operate monitor and responds to fire and smoke alarms.
• The Candidate shall provide directory information for both internal and external caller through computer system
• The Candidate should have ability to handle busy switchboard and emergency situations.
• The Candidate should provide best customer service at all times while using good discretion and judgment.
• The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.
Requirements:
CITIZENSHIP REQUIREMENT: US Citizenship
EDUCATION AND QUALIFICATIONS:
• The Candidate should posses Associate Degree or equivalent
MINIMUM REQUIRED SKILLS/EXPERIENCE:
• The Candidate must have 1 -2 years of experience as Telephone Operator
• The Candidate must be able to assume the responsibility for placing a variety of special long distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.
• The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.
Call Center Representative
Call center representative job in Albany, NY
Job DescriptionBenefits:
Competitive salary
Free uniforms
Training & development
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customers call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Call Center Representative
Call center representative job in Glens Falls, NY
Job DescriptionCall Center Representative
Romeo Auto Group is expanding its BDC (Business Development Center) and is looking for a Call Center Rep! Do you have excellent phone and writing skills? Have you ever worked in a call center? Are you looking to supplement your base pay with bonuses based on your efforts and production? This is the position for you! We are seeking candidates who are bilingual, with full proficiency in reading and writing both Spanish and English.
Come join a family-run business that has been helping customers buy cars for almost 40 years! Romeo Auto Group was founded in South Glens Falls in 1982 and opened its first Kingston location in 2000. For nearly 40 years, we've been exceeding customer's expectations and have many long-time employees who have had successful careers with our company. We offer extremely competitive pay, great benefits, including an exceptional 401(k) match program, along with a fun and exciting working environment.
We'll offer you...
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
We are looking for someone who possesses the following characteristics and traits:
Eager to learn
Self-driven
On time
Good people skills
Looking for a career, not just a job
Opportunity for advancement
Chatty and good with people!
Professional phone and writing/email/text skills
Competent computer skills that will be evaluated during the pre-screen process
Bilingual a plus
You will be chatting with guests who are interested in purchasing a vehicle or having their vehicle serviced. You must have a clean driving history. Bring your "personality" and your willingness to work hard and we'll give you the tools to succeed!
Pay: $34,840.00 - $60,000.00 per year
Schedule:
Monday to Friday
Weekends as needed
Experience:
Sales: 1 year (Preferred)
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
License/Certification:
Driver's License and a clean driving history (Preferred)
Call Center Representative
Call center representative job in Saratoga Springs, NY
Romeo Auto Group is expanding its BDC (Business Development Center) and is looking for a Call Center Rep! Do you have excellent phone and writing skills? Have you ever worked in a call center? Are you looking to supplement your base pay with bonuses based on your efforts and production? This is the position for you! We are seeking candidates who are bilingual, with full proficiency in reading and writing both Spanish and English. This is an on-site position. Weekly scheduled hours are Monday through Friday, 7:30AM-4:00PM. Salary + Commission.
Come join a family-run business that has been helping customers buy cars for almost 40 years! Romeo Auto Group was founded in South Glens Falls in 1982 and opened its first Kingston location in 2000. For nearly 40 years, we've been exceeding customer's expectations and have many long-time employees who have had successful careers with our company. We offer extremely competitive pay, great benefits, including an exceptional 401(k) match program, along with a fun and exciting working environment.
We'll offer you...
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
We are looking for someone who possesses the following characteristics and traits:
Eager to learn
Self-driven
On time
Good people skills
Looking for a career, not just a job
Opportunity for advancement
Chatty and good with people!
Professional phone and writing/email/text skills
Competent computer skills that will be evaluated during the pre-screen process
Bilingual a plus
You will be chatting with guests who are interested in purchasing a vehicle or having their vehicle serviced. You must have a clean driving history. Bring your "personality" and your willingness to work hard and we'll give you the tools to succeed!
Pay: $34,840.00 - $60,000.00 per year
Schedule:
Monday to Friday
Weekends as needed
Experience:
Sales: 1 year (Preferred)
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
License/Certification:
Driver's License and a clean driving history (Preferred)
Auto-ApplyCall Center Representative
Call center representative job in Saratoga Springs, NY
Job DescriptionCall Center Representative
Romeo Auto Group is expanding its BDC (Business Development Center) and is looking for a Call Center Rep! Do you have excellent phone and writing skills? Have you ever worked in a call center? Are you looking to supplement your base pay with bonuses based on your efforts and production? This is the position for you! We are seeking candidates who are bilingual, with full proficiency in reading and writing both Spanish and English. This is an on-site position. Weekly scheduled hours are Monday through Friday, 7:30AM-4:00PM. Salary + Commission.
Come join a family-run business that has been helping customers buy cars for almost 40 years! Romeo Auto Group was founded in South Glens Falls in 1982 and opened its first Kingston location in 2000. For nearly 40 years, we've been exceeding customer's expectations and have many long-time employees who have had successful careers with our company. We offer extremely competitive pay, great benefits, including an exceptional 401(k) match program, along with a fun and exciting working environment.
We'll offer you...
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
We are looking for someone who possesses the following characteristics and traits:
Eager to learn
Self-driven
On time
Good people skills
Looking for a career, not just a job
Opportunity for advancement
Chatty and good with people!
Professional phone and writing/email/text skills
Competent computer skills that will be evaluated during the pre-screen process
Bilingual a plus
You will be chatting with guests who are interested in purchasing a vehicle or having their vehicle serviced. You must have a clean driving history. Bring your "personality" and your willingness to work hard and we'll give you the tools to succeed!
Pay: $34,840.00 - $60,000.00 per year
Schedule:
Monday to Friday
Weekends as needed
Experience:
Sales: 1 year (Preferred)
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
License/Certification:
Driver's License and a clean driving history (Preferred)
Call Center Representative
Call center representative job in Schenectady, NY
Call Center Representative:
Are you money-motivated with an outgoing personality? Do you exude a friendly yet professional manner over the phone? Do you enjoy meeting and exceeding goals? If you're looking to work in a dynamic atmosphere with a stable company where the career growth opportunities are abundant, please read on!
Renewal by Andersen is looking for goal-oriented and ambitious call center representatives. The ideal candidate will have a passion for people and take pride in providing the best customer service in the industry. This is not a remote position.
Responsibilities
What We Offer:
Paid training for an invaluable skill set.
A company culture that values integrity and the hard work of their employees.
Opportunities for advancement.
A Day in the Life of a Call Center Representative:
Eagerly answer inbound calls and make outbound calls using scripts to set qualified appointments.
You keep our sales calendar full! Using probing questions to uncover needs, you get customers to set qualified sales appointments.
Follow up on customer inquiries.
Transfer customer calls to the appropriate staff or department.
Qualifications
Requirements:
Previous customer service, sales, or marketing experience. Call center experience a plus!
General computer knowledge and internet savvy.
Goal driven with the ability to handle feedback.
If we have described you and you are looking to work for a local, family owned, reputable company, apply today. We look forward to hearing from you!
Job Type: Part-time/full-time/flexible schedule.
Pay Rate: 18/hr with bonus incentives.
Auto-ApplyCall Center Representative
Call center representative job in Schenectady, NY
Call Center Representative:
Are you money-motivated with an outgoing personality? Do you exude a friendly yet professional manner over the phone? Do you enjoy meeting and exceeding goals? If you're looking to work in a dynamic atmosphere with a stable company where the career growth opportunities are abundant, please read on!
Renewal by Andersen is looking for goal-oriented and ambitious call center representatives. The ideal candidate will have a passion for people and take pride in providing the best customer service in the industry. This is not a remote position.
Responsibilities
What We Offer:
Paid training for an invaluable skill set.
A company culture that values integrity and the hard work of their employees.
Opportunities for advancement.
A Day in the Life of a Call Center Representative:
Eagerly answer inbound calls and make outbound calls using scripts to set qualified appointments.
You keep our sales calendar full! Using probing questions to uncover needs, you get customers to set qualified sales appointments.
Follow up on customer inquiries.
Transfer customer calls to the appropriate staff or department.
Qualifications
Requirements:
Previous customer service, sales, or marketing experience. Call center experience a plus!
General computer knowledge and internet savvy.
Goal driven with the ability to handle feedback.
If we have described you and you are looking to work for a local, family owned, reputable company, apply today. We look forward to hearing from you!
Job Type: Part-time/full-time/flexible schedule.
Pay Rate: 18/hr with bonus incentives.
Auto-ApplyCall Center Representative - Credit Union
Call center representative job in Corinth, NY
Job Description
Hudson River Community Credit Union is a not-for-profit financial cooperative whose mission is to improve the well-being of member owners and their families.
Call Center Representative-Credit Union
We have an exciting opportunity in our Call Center!
Who you are
:
You are an enthusiastic problem-solver looking to make a difference in our members' lives. You have strong communication skills, empathy, patience, and the ability to stay calm under pressure. You will become knowledgeable about HRCCU products and services to enhance our members' financial well-being.
What you will do:
You will have the opportunity to assist members on the phone, by answering their questions within a wide variety of banking transactions. Our representatives also provide online banking support and work on administrative tasks throughout the day.
Our Call Center Progression Model is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increase.
Employment Details:
Location: HRCCU Operations Center in Corinth, NY.
Schedule: Monday through Friday 8:15am to 5pm, with a Saturday shift 9am-1pm rotation. Full time, benefited, 40 hours per week.
Pay rate
:
$17.75 -$22.00 per hour based on experience.
Perks you will receive as a full-time team member:
Medical, dental, and vision benefits
Short-term, long-term, and life insurance policies
401K with matching contribution up to 10%
Generous paid time off, including birthday off and additional 12 observed holidays
Gym reimbursement and wellness program
Internal and external training, including certification and tuition reimbursement
Community Volunteer initiatives
Career growth & advancement opportunities
What you will need:
Experience: At least one year of similar or related experience. Financial services or credit card call center experience preferred.
Education: A high school diploma or GED.
Why work with us:
We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued.
Our Culture Statement:
To create a supportive, inclusive and purpose-driven workplace where employees feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another.
Learn more about our company culture and benefits on our careers page!
Apply online ************************************
If you are unable to complete this application online due to a disability, please contact Human Resources at ************************
Call Center Representative
Call center representative job in Queensbury, NY
is available upon request La version de esta posicion esta disponible en Español si es requerida
BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly growing team!
Your role at BHSN:
The Call Center Representative is on the front lines of delivering an exceptional customer experience for those that we serve in those organizations in which we partner. Expected to provide an exceptional patient experience in every counter, aligned with the organization's core values. This role plays a crucial part in our organization's first encounter with those that we serve.
Work Schedule: Monday through Friday flexible schedule needed as the position requires a mixed schedule of mornings and evenings to meet the needs of the program.
What's in it for you?
Generous benefits, including personalized health coverage, paid time off, and holiday pay
Working within our community, making a real impact, working alongside passionate colleagues
Accessible leadership team, coaching for your growth, and ample training opportunities
As a rapidly growing organization, there are endless opportunities to grow within the organization
What your day might look like:
Helps patients understand and access our services better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively
Helps keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time
Assists individuals in making appointments for various clinical services throughout the BHSN System
Communicates clear instructions related to scheduled services utilizing appropriate guidelines
Identify and empathetically address patient concerns and, if necessary, escalate appropriately
Triages specific and complex inquiries to the appropriate resource (management, clinical call center, billing call center, etc.)
Supports collaboration and teamwork by sharing information and responding to questions/requests from the rehabilitation team and other support providers
Your skills and qualifications:
High school diploma/GED
1+ years of experience in a customer service role preferred.
Valid NYS driver's license and reliable transportation required for local and regional travel.
EEO Statement: BHSN is an Equal Opportunity Employer, and supports Diversity, Equity, and Inclusion in its hiring and employment practices so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives. In order to do that, all applicants will receive consideration for employment without regard to age, race (including traits historically associated with race, including but not limited to, hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions
, citizenship or immigration status
or any other factor prohibited by law.
Auto-ApplyCall Center Agent
Call center representative job in Bennington, VT
Call Center Representative - Coggins Auto Group
If you're dependable, quick on a keyboard, and thrive in a fast-paced environment where teamwork and communication matter - you'll love it here. Coggins Auto Group is a family-owned dealership that values professionalism, accountability, and results. We'll train the right person, but you
must
bring focus, energy, and reliability to the table.
We're looking for someone who:
Shows up on time - every time
Types quickly and accurately while speaking with customers
Learns fast, follows directions, and pays attention to detail
Keeps a positive attitude and works well with others
Communicates clearly - by phone, email, and text
Is self-motivated, goal-oriented, and organized
Day-to-day responsibilities:
Scheduling service and sales appointments
Responding promptly to online inquiries
Managing inbound and outbound calls, texts, and emails
Following up with existing customers and assisting new ones
Tracking communication in our CRM system
Building relationships that keep customers coming back
Requirements:
Must be available to work Saturdays (rotational)
Strong verbal and written communication skills
Must be comfortable using computers and typing while talking
Reliable attendance and professional demeanor are
non-negotiable
Prior customer service or call center experience preferred
Compensation & Benefits:
Hourly base + commission & bonuses ($35,000-$50,000 annually)
Health, dental, vision and 401(k) with match
Paid time off and flexible scheduling
Growth opportunities within a growing family-owned business
If you take pride in showing up, staying sharp, and doing things right - we want to hear from you. Apply today and start a career where reliability and performance get noticed.
Auto-ApplyAll Shifts - Customer Service - Guilderland
Call center representative job in Guilderland, NY
Passion / Integrity / Professionalism / Customer Service
Are you a People Person?
Our customer service team is responsible for being the first point of contact for new and existing members. The first person a member sees when they arrive and the last person they see when leaving, our customer service team sets the tone for our members experience while at the club. Our team members are fully versed on club operations and services and have one of the busiest positions in the club.
Attention to detail, professionalism and passion are key attributes of the ideal candidate. In addition to greeting and interacting with members, our customer service team serves protein shakes, operates cash register, assists with member tours and questions, enrolls members in fitness classes and sessions, handles incoming phone calls and assists with cleaning in our facility. Team members in this position are typically cross trained to perform many different functions.
Prior experience in a fast paced retail business is helpful. Fitness minded individuals are encouraged to apply. This position provides opportunity for advancement into personal training, group Exercise instruction and management.
EOE
Chat Customer Representative
Call center representative job in Albany, NY
We are seeking a dedicated and empathetic A chat support agent Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.
The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
Qualifications:
Love for customers and their experience with a product
Analytical skills and ability to leverage data to drive decision-making
Excellent communication and interpersonal skills
Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
Experience with customer support ticketing systems and CRM platforms
Knowledge of customer support metrics and industry best practices
Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
Able to help customers on weekends if needed
Key Responsibilities:
They're responsible for answering customer questions that come in via the website(s)
Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat.
So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
Complete training
Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like.
While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.
Applicant Location: USA ONLY
Call Center Operator
Call center representative job in Day, NY
*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts
*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.
Call Center Operator
Example Corp is seeking a Call Center Operator in the New York Metro Area!
** Competitive Pay, Fun Work Environment, and Opportunities for Growth! **
Say YES to a better opportunity! Based in Colorado, Example Corp is known for its work hard/play hard mentality. We love to enjoy life, are proud of our community, and believe in the power of YES.
* YES to personal growth.
* YES to striving for excellence.
* YES to methods that empower our employees.
We need a dedicated, energetic, team player to join our ever-growing network of dealerships. Are you ready to say YES and be a part of the Team? Apply today!
What we Offer
Competitive pay!
Paid vacation!
An extensive benefits package including medical, dental, vision, life and disability insurance, and more!
401(k) with employer contribution!
Tuition assistance!
Gym membership reimbursement!
Fun team atmosphere!
General Summary
The Toyota-Certified Service Technician will diagnose vehicle service problems and make necessary repairs and adjustments in a professional, quality manner.
Essential Functions
Ensure current knowledge of latest technical data and service procedures
Attend required service training sessions or meetings and share expertise with others
Maintain the basic tools necessary to complete assigned jobs
Maintain the ability to use all company equipment and tools correctly, or seek assistance as needed; clean and lock up all tools daily
Complete "technician inspection" thoroughly
Perform quality repairs; have a "fix the vehicle right the first time" mentality
Advise ASM of needed repairs, including parts needs; advise manager of any changes or deviations from the original repair instructions on the repair order
Complete comprehensive documentation of cause / correction, specifications, and any other pertinent information needed to describe repair activities
Maintain a neat, clean and orderly work area at all times
Assist in the cleanup of the team area each evening
Clock on and off all repair orders as required
Perform PDI following the guidelines on the manufacturer's check sheets, including road test
Maintain a positive attitude when dealing with management, parts personnel and other technicians
Requirements
Must Be Toyota-Certified
Must be current in at least (6) ASE Certifications
Have a high level of motivation and demonstrated ability to learn and succeed
Ability to read and comprehend instructions and information
Proven knowledge of vehicle mechanical operations
Valid, in-state driver's license and favorable Motor Vehicle Record
Ability to pass a pre-employment background check and drug test
Authorized to work in the United States
Must be at least 18 years of age
Don't let this opportunity pass you by! Apply now!
*** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts
*** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages
Auto-Apply