Call center representative jobs in Arvada, CO

At Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior Operations Manager will focus heavily on business development practices of our Denver location, campaign operations, and managing key functions alongside the location director. RESPONSIBILITIES: • TRACKING AND REPORTING - Act as the Team Operations liaison to divisional teams, producing special reports, data, and sales tracking information in order to reach company and individual goals and quotas. Detect problems and resolve issues quickly. • CAMPAIGN DEVELOPMENT - Conduct territory research and monitor market trends or best practices surrounding the use of systems to drive team business objectives. Think outside of the box as to always be one step ahead of competitors. • PRODUCT KNOWLEDGE - Assist with collaborative efforts surrounding the redesign of products and be able to inform customers of any products that align with their needs. Continued education and training to benefit the company's ability to market and connect with consumers effectively. • CLIENT/TRAINING MEETINGS - Collaborate with internal management and peers to assist with marketing strategies and team management, in preparation for conflict resolution, upselling potential, and FAQ's while meeting with interested parties. • DEMONSTRATIONS - Assist in the creating and delivery of presentations for department meetings/workshops or demonstrations in office. Attend scheduled outings with consumers and follow ups with current or potential consumers. QUALIFICATIONS: Bachelor's degree or 2 years of related experience Proven ability to lead, train, and develop others Strong communication and interpersonal skills Demonstrated success in achieving sales targets and driving revenue growth Ability to travel to retail sites as needed Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.

Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor. Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: * Medical, Dental, and Vision Insurance * Life (Voluntary and Employer Paid) and Disability Insurance * 401(K) with company match beginning with your first contribution. * HSA and/or FSA, as applicable * Paid Time Off, Sick Time, and Company Paid Holidays * Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: * Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication. * Listen, exhibit energy and project a genuine willingness to assist. * Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction. * Drive sales growth by cross-selling, add on sales and exceptional customer service. * Provide prompt, courteous and accurate service to customers. * Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. * Being processed focused on recording departmental data; i.e. lost sales. * Answer telephones professionally and pleasantly. * Follow-up on customer orders and resolve problems with the customer's satisfaction. * Communicate often and timely with customers and associates. * Resolve problems, handle conflict and make effective decisions. * Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. * Maintain familiarity with all inventory products and merchandising programs and ordering systems. * Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed. * Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner. * Utilize company information systems to process orders timely and accurately. * Understand dealership credit policies. * Set an example of professionalism and positive attitude including a neat, orderly, safe work environment. * Other duties as assigned by the manager. Requirements WORK ENVIRONMENT & PHYSICAL ABILITIES: * Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination. * The position may require standing, balancing, bending or stooping for prolonged periods of time. * The position requires vision and hearing within normal range. * Requires the ability to work under stressful conditions or irregular hours. * Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. * Ability to communicate by providing verbal feedback in a professional manner. * Ability to receive and analyze data and input into the computer. * Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: * High school diploma or equivalent. * Valid Driver's License and MVR in good standing. * Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user. * Knowledge of computers is a must. * Knowledge of diesel engines, gas engines, drive train, and suspensions. * Excellent verbal and communication skills. * Provide outstanding customer service. * Detail oriented. * Ability to understand vague and implicit instructions and react favorably in all work situations. * They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations. * Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion. * Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. * They must be able to understand people and be able to communicate effectively with them. * Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening. JOB DETAILS: * Type: Hourly * Compensation Range: $26.00 - $34.00 * Bonus Eligibility: Yes * Reports To: Parts Call Center Supervisor * Closing Date: Open until filled

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Job Summary Provide day to day administrative support for UGI Utilities Inc. Universal Service Programs: CAP, LIURP, Operation Share, and CARES (includes LIHEAP). The Customer Outreach Representative is responsible to complete the appropriate tasks on the Customer Outreach System (COS). The representatives complete account analysis to assure program eligibility and compliance with PUC regulation and UGI policy. Additionally, the representative will collaborate with UGI's Partner Community Based Organizations, including for-profit contractors for LIURP, for program administration. This includes providing training and daily support to the assigned caseworkers/contractors. The Customer Outreach Representative will have daily contact with customers, other UGI departments, industry professionals, and community-based organizations. Duties and Responsibilities Update and process various tasks relating to the administration of the Universal Service Programs (CAP, LIURP, Operation Share, and CARES including LIHEAP). Track program expenses. Interact with Community Based Organization Caseworkers and DPW/LIHEAP Caseworkers providing training and support to enable UGI customers to receive the appropriate program benefits. Review the COS information and program applications to confirm accuracy and completeness. Confirm compliance with PUC regulation and UGI policy. Evaluate customer income, usage, billing and payment information for eligibility into programs Represent UGI at agency training and community events throughout UGI's service territory. Develop and deliver presentations for internal and external groups on UGI's Universal Service Programs. Knowledge, Skills and Abilities Understanding of Pennsylvania Public Utility Commission (PUC) regulations governing Universal Service Programs. Basic understanding of Chapter 56 and Chapter 14 regulations. Decent oral and written communication skills; knowledge of Spanish (reading / writing) preferred but not required. Organizational skills and ability to prioritize workload. Working knowledge of purchasing, billing, credit and collection procedures and policies. Knowledge of MS office tools like Power Point, Excel, Word. Education and Experience High School Diploma or GED Minimum 1 year of customer service experience and/or experience administering low income programs (external or internal) UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

As the liaison between our company and its current and potential customers, the Autowash Customer Support Representative should embody the mission, vision, and values of Autowash Management LLC. You are expected to be friendly, service-forward, and knowledgeable to effectively solve customer issues, complaints, and inquiries. As an Autowash CSR, you must be ready to answer all customer needs, continually approaching the customer and the company with a positive mindset, and consistently have a smile on the other side of the phone - keeping customer satisfaction at the core of every decision and behavior. Responsibilities: Manage inbound and outbound calls for car wash customers and members in a timely manner, call center environment Effectively communicate with customers through text and email daily Follow communication “scripts” when handling different topics Identify customers' needs, clarify information through questioning, research issues, and provide solutions and/or alternatives Seize opportunities to upsell products and membership services through customer education Build sustainable relationships and engage customers going taking the extra mile Keep accurate notes and records of all conversations in our call center database in a comprehensible way Frequently broadens knowledge base and performance skill levels through team knowledge and educational events Meet personal/team qualitative and quantitative targets Requirements Accountabilities: Must have the ability to prioritize and work independently with minimal direct supervision Must have excellent communication, customer service and problem-solving skills. Must be competent in writing, reading, and speaking effectively with customers demonstrated through observations, orientation reviews, and quarterly reviews. Must be competent in writing, reading, and speaking effectively with AW team as demonstrated through observations, effective use of TEAMS protocols, and supervisor notes. Physical Demands: Regularly required to sit, walk, stand, bend, and/or lift Regularly required to talk or listen. Regularly required to use a computer, computer screen and type. Sometimes required to lift heavy packages (20 pounds or greater). Minimum Qualifications: Computer skills required: Microsoft Office, Social Networking, Email communication Minimum Desired Education: Some college, (communications, marketing or business preferred) Minimum Desired Experience: 1 year Preferred Experience: customer service, marketing, or administrative work preferred Professional Associations: none Salary Description $20.81 - $24.36 hourly

Porch Light Health is a local leader in outpatient treatment of Opioid Use Disorders and other addictive disorders. We foster a family environment where patients are treated with compassion and honesty. We believe that addiction is a chronic relapsing brain disease. Our staff is passionate about helping other people. We offer Medication Assisted Treatment and behavioral health services. We believe there is life beyond addiction and strive to help our patients discover their purpose and community in a healthy environment. We are looking for people who are willing to work in a fast paced medical environment. *Applicants will be considered if currently residing within the state of Colorado. Responsibilities: Answer phones for clinic system Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments. Confirm patient information including demographic and insurance information. Educate patients on procedure preparations, appropriate dress requirements, special instructions. Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. Refer self-pay patients to financial counseling. Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository. Shift: Day time and evening, 8 hour shifts 8:00-4:30pm, M-F Qualifications: High School diploma or equivalent One (1) year customer service Knowledge of medical terminology, insurance and billing Bilingual in Spanish Benefits: 401(k) Dental insurance Health insurance Vision insurance Paid time off Discretionary bonus Compensation: $19 - $24/hr, based on location, education, skills, and experience. Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide. Job Description A Call Center Quality & Insights Specialist, who will play a critical role in driving the quality and consistency of our Customer Service operations by understanding, interpreting and recommending improvements. Working within the global quality assurance team, you will have the opportunity to lead key quality initiatives and provide data driven insights that improve customer service globally. You will collaborate with cross-functional teams, creating and structuring weekly reports in a way that makes data accessible for all levels, offering actionable recommendations to enhance processes and agent performance and drive continuous improvement initiatives. Insights provided will form the basis of Business reviews and provide the background for evidenced based change across the operation. The salary range for this role is $60,000 - $70,000 annually. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Qualifications Strong analytical and problem-solving capabilities. Proficiency in advanced Excel and data analysis. Experience in Customer Service Quality Assurance. Lean Six Sigma Green Belt certification. Proven experience in root cause analysis and expertise in quality tools such as Fishbone Diagram, 5 Whys, Pareto Analysis, and Voice of the Customer (VOC). Excellent communication, collaboration, and interpersonal skills. Ability to work effectively across different time zones. Passion for continuous improvement and driving operational excellence. Strong attention to detail and process optimization skills. Ability to lead and influence cross-functional teams. Additional Information On-boarding new QA programs and lead Auditor Certifications. Creating data-based reports and offer insights to Quality Assurance Managers and Supervisors to feed into Customer Service Teams. Conducting root cause analysis and highlight trends and opportunities for the line of Business. Providing insights and recommendations to stakeholders. Collaborating with teams globally to implement Quality Assurance initiatives. Ensuring consistency in processes and drive best practices. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Receptionist/Customer Fulfillment Representative to join our Rexel USA team in Denver, CO! Summary: The Receptionist/Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch. What You'll Do: Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process Assist in continually improving customer service levels which exceeds customer requirements and expectations Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis Secures market level pricing feedback from customers and provides timely price quotations and/or proposals Proactively manage customer open order data to maximize fill rates and customer satisfaction Assist with identifying and executing profitable growth projects to implement for key GSO accounts Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications What You'll Need 2+ years of customer service, sales, or related experience Prior experience in the distribution industry a plus High School or GED - Required 4 Year / Bachelor's Degree - Preferred Knowledge, Skills and Abilities Customer service oriented with solid verbal and written communication skills Proven problem solver with strong attention to detail Demonstrated self-starter with resilient personal initiative Desire to assume increasing levels of responsibility Highly organized with ability to prioritize and manage multiple tasks and deadlines Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty Goal oriented and self-motivated with ability to work both independently and within a team environment Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools Proven experience in data mining, analyzing, and reporting out on large data sets Additional Information Physical Demands: Sit: Must be able to remain in a stationary position - Constantly - at least 51% Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50% Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - None Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51% Weight and Force Demands: Up to 10 pounds - Occasionally - up to 20% Up to 25 pounds - Occasionally - up to 20% Up to 50 pounds - None Working Environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20% Exposed to electrical hazards; risk of electrical shock - None Handles or works with potentially dangerous equipment - None Travels to offsite locations - Occasionally - up to 20% Disclaimer: “Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.” For the state of Colorado only, the pay range is $19.06 to $28.59 , depending upon qualifications, experience, and other considerations permitted by law. This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled. Our Benefits Include: Medical, Dental, and Vision Insurance Life Insurance Short-Term and Long-Term Disability Insurance 401K with Employer Match Paid vacation and sick time Paid company holidays plus flexible personal days per year Tuition Reimbursement Health & Wellness Programs Flexible Spending Accounts HSA Accounts Commuter Transit Benefits Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. Employee Discount Programs Professional Training & Development Programs Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Full-time Description Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor. Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication. Listen, exhibit energy and project a genuine willingness to assist. Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction. Drive sales growth by cross-selling, add on sales and exceptional customer service. Provide prompt, courteous and accurate service to customers. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Being processed focused on recording departmental data; i.e. lost sales. Answer telephones professionally and pleasantly. Follow-up on customer orders and resolve problems with the customer's satisfaction. Communicate often and timely with customers and associates. Resolve problems, handle conflict and make effective decisions. Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. Maintain familiarity with all inventory products and merchandising programs and ordering systems. Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed. Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner. Utilize company information systems to process orders timely and accurately. Understand dealership credit policies. Set an example of professionalism and positive attitude including a neat, orderly, safe work environment. Other duties as assigned by the manager. Requirements WORK ENVIRONMENT & PHYSICAL ABILITIES: Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination. The position may require standing, balancing, bending or stooping for prolonged periods of time. The position requires vision and hearing within normal range. Requires the ability to work under stressful conditions or irregular hours. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Ability to communicate by providing verbal feedback in a professional manner. Ability to receive and analyze data and input into the computer. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High school diploma or equivalent. Valid Driver's License and MVR in good standing. Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user. Knowledge of computers is a must. Knowledge of diesel engines, gas engines, drive train, and suspensions. Excellent verbal and communication skills. Provide outstanding customer service. Detail oriented. Ability to understand vague and implicit instructions and react favorably in all work situations. They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations. Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion. Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. They must be able to understand people and be able to communicate effectively with them. Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening. JOB DETAILS: Type: Hourly Compensation Range: $26.00 - $34.00 Bonus Eligibility: Yes Reports To: Parts Call Center Supervisor Closing Date: Open until filled

Job DescriptionDescription: Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor. Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication. Listen, exhibit energy and project a genuine willingness to assist. Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction. Drive sales growth by cross-selling, add on sales and exceptional customer service. Provide prompt, courteous and accurate service to customers. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Being processed focused on recording departmental data; i.e. lost sales. Answer telephones professionally and pleasantly. Follow-up on customer orders and resolve problems with the customer's satisfaction. Communicate often and timely with customers and associates. Resolve problems, handle conflict and make effective decisions. Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. Maintain familiarity with all inventory products and merchandising programs and ordering systems. Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed. Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner. Utilize company information systems to process orders timely and accurately. Understand dealership credit policies. Set an example of professionalism and positive attitude including a neat, orderly, safe work environment. Other duties as assigned by the manager. Requirements: WORK ENVIRONMENT & PHYSICAL ABILITIES: Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination. The position may require standing, balancing, bending or stooping for prolonged periods of time. The position requires vision and hearing within normal range. Requires the ability to work under stressful conditions or irregular hours. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Ability to communicate by providing verbal feedback in a professional manner. Ability to receive and analyze data and input into the computer. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High school diploma or equivalent. Valid Driver's License and MVR in good standing. Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user. Knowledge of computers is a must. Knowledge of diesel engines, gas engines, drive train, and suspensions. Excellent verbal and communication skills. Provide outstanding customer service. Detail oriented. Ability to understand vague and implicit instructions and react favorably in all work situations. They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations. Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion. Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. They must be able to understand people and be able to communicate effectively with them. Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening. JOB DETAILS: Type: Hourly Compensation Range: $26.00 - $34.00 Bonus Eligibility: Yes Reports To: Parts Call Center Supervisor Closing Date: Open until filled

Job DescriptionDescription Job Title: Call Center Agent Job Type: Full-time We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service and support across various communication channels. Your primary responsibilities will include handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Key Responsibilities Answer inbound calls from customers, addressing inquiries, concerns, and requests in a professional manner. Make outbound calls to follow up on customer issues or to conduct surveys and gather feedback. Provide accurate information about products, services, and promotions. Resolve customer complaints by providing effective solutions in a timely manner. Maintain a high level of professionalism and empathy while interacting with customers. Document all customer interactions accurately in the system, ensuring records are updated. Meet or exceed performance targets, such as call handling time, customer satisfaction scores, and resolution rates. Collaborate with team members and management to resolve complex issues and improve service quality. Skills, Knowledge and Expertise High school diploma or equivalent. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to multitask and handle a high volume of calls effectively. Comfortable using computers and various software applications. Positive attitude, patience, and a customer-first approach. Benefits Health, dental, and vision insurance Paid time off (PTO) and holidays Retirement plan options (e.g., 401(k)) Professional development opportunities Wellness programs

Job DescriptionDescription Job Title: Call Center Agent Job Summary: We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent service to customers by addressing their inquiries, resolving complaints, and providing information on products or services. Your role is crucial in maintaining positive customer relations and ensuring satisfaction through professional, courteous, and effective communication. Key ResponsibilitiesHandle Inbound and Outbound Calls: Answer customer inquiries efficiently and effectively. Make outbound calls to follow up with customers or provide information on products, services, or promotions. Provide Excellent Customer Service: Listen to customer needs and provide appropriate solutions or support. Maintain a positive and professional attitude in all interactions. Resolve Customer Complaints: Handle complaints with empathy and ensure customer satisfaction. Escalate complex issues to supervisors when necessary. Process Orders and Transactions: Assist customers with order placement, billing inquiries, and account information. Accurately update customer information in the system. Meet Performance Metrics: Work towards achieving daily and monthly performance targets. Adhere to call center policies and guidelines, including call handling time, quality standards, and attendance. Skills, Knowledge and Expertise High school diploma or equivalent (some positions may require an associate's or bachelor's degree). Excellent verbal and written communication skills. Strong problem-solving and active listening abilities. Ability to handle high call volumes and manage time effectively. Familiarity with call center software and CRM systems is a plus. Benefits Comprehensive health, dental, and vision insurance. Paid time off and holidays. Retirement plan with company match. Professional development opportunities. Fun and creative work environment.

An automotive BDC (Business Development Center) representative manages customer communications and generates leads by making outbound calls and responding to inbound inquiries, aiming to schedule appointments for the sales team. Key responsibilities include handling phone calls, emails, and online forms, updating customer records in the CRM, and collaborating with sales managers to track leads and ensure a positive customer experience. The BDC acts as a vital bridge between potential buyers and the dealership, allowing sales staff to focus on closing deals. Key Responsibilities Inbound Call Handling: Answer calls from potential customers, provide information on vehicles and promotions, and schedule appointments. Outbound Calling: Make calls to new and existing customers to generate leads, follow up on past inquiries, and encourage them to schedule service or sales appointments. Lead Nurturing: Follow up on leads generated from online sources, such as website forms, and provide information to nurture them toward a dealership visit. Appointment Setting: Schedule appointments for the sales or service department by booking and confirming customer visits. CRM Management: Maintain and update customer information and interaction records in the dealership's customer relationship management (CRM) system. Customer Experience: Serve as a point of contact for customer inquiries, resolve basic issues, and ensure customers have a positive experience with the dealership. Collaboration: Work closely with the sales and service departments to ensure a smooth handover of leads and maintain a strong sales pipeline. Essential Skills Strong Communication: . Excellent verbal and written skills are crucial for engaging with customers via phone, email, and chat. Organizational Skills: . The ability to manage multiple leads, tasks, and communication channels efficiently is essential. Computer Proficiency: . Experience with CRM systems and other dealership software is necessary for tracking and managing leads and customer data. Customer Service Mindset A positive attitude and commitment to providing an excellent customer experience are vital for building loyalty. Apply now! These positions are limited and filling up fast!

Are you motivated to be a part of a dedicated and motivated team working in a fun environment? Then DCF is the place for you! We are continuing to grow, and we are looking for a motivated full-time Call Center/E-Commerce Associate for our newest division. The role is hourly based plus sales commissions, and will be based out of the PIN Business Network Office in Greenwood Village. If you meet these qualities and want to join a team of hard working, fun, gun-loving people, we would love to talk to you! Please apply here. Please be sure to answer all the pre-screening questions in order to be considered. DCF is Colorado's premier indoor shooting range, gun store, gunsmithing shop, and source for firearm training and education. We've raised the bar when it comes to outfitting customers for the shooting sports, making us truly A Higher Caliber of Service. Job Summary: The Call Center/eCommerce Associate (Outbound Sales) will work directly with the E- Commerce Manager for the management and success of visual product presentation online. Attention to detail is required to ensure that product production specs are represented online enhancing the overall customer shopping experience. Additionally, Associates will handle a large volume of inbound and outbound calls in a timely manner, meeting monthly sales production goals. General Accountabilities and Responsibilities: Handle a large volume of inbound and outbound calls in a timely manner Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary Identify customer needs, research issues, resolve complaints, and provide solutions Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team Recommend improvements for systems and processes to boost organizational efficiency Manage the processing of outbound sales from assigned E-Commerce platforms (ie Guns.com, Gearfire, Gunbroker, etc) Communicate to in store management and coordinate the pulling of all in-store products as they sell Communicate shipping needs to appropriate store Admin Respond to inquiries within the transfer mailbox and others as assigned Respond to customer inquiries from website, email, text message, etc as they relate to outbound sales Participate in regular review of Call Center information database for accuracy and completeness. Input sales orders, layaways or special orders as appropriate Maintain daily/weekly/monthly sales production goals as metrics are established Memorize scripts for products and services, and refer to them during calls Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately Identify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities to upsell when appropriate Meet individual assigned metrics (such as inbound and outbound calling and/or upsell opportunities) Create and maintain record of daily problems using call-center database Education and Experience: Education: High School Diploma Experience: At least 6 months of e-commerce experience or equivalent experience Skills: Excellent verbal and written communication Efficient process and time management with ability to prioritize Highly process-driven Highly Self-Driven Highly organized Highly detail-oriented Service-oriented Critical thinking Flexibility Collaborative Tech Savvy Basic computer software knowledge Benefits: Generous PTO policy. Health benefits offered including employer-sponsored health, dental, and vision plans - eligible the first of the month following 30 days of employment. Employer paid life insurance with a $50,000 benefit, effective the first of the month following 60 days of employment (additional amounts available for purchase). Voluntary insurance available including life, AD&D, STD and LTD. 401k available after 6 months of employment. Individual range membership at no charge plus discounts on firearms, ammunition and merchandise. DCF Guns is an EEO employer *This is a full-time position, and includes evenings and weekends, and will be based out of the PIN Business Network Office in Greenwood Village. Pay is hourly plus commissions. Must have reliable transportation. Must submit to a background check. Pay is based on E-Commerce, Sales, and/or Firearms knowledge and experience. DCF Guns is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Member Service Inbound Agent The outdoors is a big place and just as it offers endless adventures, so does our company. Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 2,500 bays and over 2,000 technicians on staff; over 135 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts. As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more! Inbound Member Services Agent America's champion for fun, freedom, adventure, and making RVing easier. We have an excellent opportunity available for high-energy and motivated sales professionals at our Englewood, CO Call Center. The ideal candidate will handle inbound calls relating to Good Sam membership service and sales. Job Duties: Provide excellent customer service and sell a variety of Good Sam memberships; Heavy emphasis on call center sales and up-selling. Receive and respond to membership inquiries by listening attentively and responding with first class customer service. Process and receive customer calls and solicit additional sales of various memberships and services. Provide knowledge to customers by explaining the type of service or membership offered. Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates. Validate and update membership accounts with required call and order information. Perform other duties as assigned. Minimum Qualifications: High school diploma or equivalent At least one year in a professional call center setting and sales experience preferred. Strong interpersonal, verbal/written communication and listening abilities required. Must have effective organizational skills. Basic computer knowledge and ability to learn in-house computer programs essential. Pay Range: $14.00-$18.27 Hourly In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Make a Difference in Healthcare: Join FreedomCare in Colorado! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Colorado. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully. Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations. Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. These are hybrid positions that will require all employees to commute into our FreedomCare Colorado office 3 days per week. Our Colorado office is located in Denver near the Denver Tech Center. **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Daily Tasks: Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence. Job Skills: Basic Skills - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Social Skills - Actively looking for ways to help people. Complex Problem Solving Skills - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions Technical Skills - Watching gauges, dials, or other indicators to make sure a machine is working properly. System Skills - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Resource Management Skills - Managing one's own time and the time of others. Desktop Computer Skills - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Tasks - Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Required Education/ Experience: High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience. 5-7 years in customer service role with the most recent 3 years demonstratin consistant positive performance Requirements Basic Skills - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Social Skills - Actively looking for ways to help people. Complex Problem Solving Skills - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions Technical Skills - Watching gauges, dials, or other indicators to make sure a machine is working properly. System Skills - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Resource Management Skills - Managing one's own time and the time of others. Desktop Computer Skills - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Tasks - Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Apply now to join the world of VIBE DINING as a key part of the guest experience! Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. We're rolling out a new pay incentive to reward our hardworking team members! Monday through Friday: Employees working 7 PM or later will earn an extra $1 per hour. Saturdays & Sundays: Employees working any hours on these days will earn an extra $2 per hour. Supervisors are eligible for the weekend incentive only. Take advantage of this opportunity to boost your earnings! Call Center Perks: Full time employees receive $250 monthly commuter bonus Part time employees receive $150 monthly commuter bonus Two meals provided to Call Center Team Daily Flexible scheduling options to accommodate work-life balance Shifts available: Thursday through Monday 5:00pm to 1:00am 3:00pm to 11:00pm 2:00pm to 10:00pm Other shifts available JOB DESCRIPTION The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across multiple platforms (phone, chat, email, and social media). You'll coordinate reservations, private dining, catering, and take-out orders while ensuring each guest experience is seamless and stress-free. If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality, this role is for you! WHO YOU ARE A driven individual who cares passionately about providing a high-level of customer service Excited to grow your career with the leaders of Vibe Dining Proficiency in programs like Contact Center communication software, OpenTable, and Microsoft 365 Has the ability to set priorities and meet deadlines Ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner Has excellent phone etiquette with a personality that shines through to our guests Good writing, time management, interpersonal, organizational, and communication skills The ability to work in a high volume and ever-changing environment Must have availability to work nights, weekends and holidays Always maintains a professional demeanor and is punctual and reliable for your team members. Why Join Our Team? Comprehensive Benefits Package Medical, Dental, and Vision Insurance Group Life and Disability Insurance Group Accident, Hospital Indemnity, and Critical Illness Insurance Traditional and Roth 401(k) Plan Exclusive Perks & Growth Opportunities Employee Dining Discounts and/or Complimentary Onsite Meals Career Development & Limitless Growth Opportunities If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations. Paid Time Off Employee Assistance Program (EAP) Commuter and Dependent Care Benefits We use eVerify to confirm U.S. Employment eligibility.

The City of Englewood strives to provide excellent customer service to members of the community and the public. The Customer Experience Assistant (CEA) serves as a critical part of the City of Englewood's Customer Experience Program. They are often the first point of contact, providing direct customer service to community members and the public in person, over the phone, email, and other communication methods. The position provides directional assistance, answers phone calls, and enters information into the city's Citizen Response platform on the customer's behalf as necessary. The CEA will search the Citizen Response platform knowledgebase, city website and other sources to provide fast, effective, and accurate information, as well as mail processing/distribution, filing and other office-related tasks. This position also performs specialized clerical work offering passport services by processing and validating passport applications on behalf of the United States Department of State, while collaborating with other certified staff. The position assists staff with administrative tasks within the City Clerk's Office. REPORTING RELATIONSHIPS Reports to: Deputy City Clerk Direct Reports: None DUTIES AND RESPONSIBILITIES The CEA provides direct customer service; performs data collection and entry related to customer service; suggests customer service program improvements; and provides general office support. The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary. Essential Duties & Responsibilities Customer Service * Greet community members and the public with professionalism in person, over the phone, and through a variety of online methods. * Provide directional assistance, answer general questions, and connects or provides contact information for appropriate city personnel. * Search the Citizen Response (My Englewood) platform for answers to common questions/concerns, the city website, and other resources. Passport Acceptance Agent * Receives and processes applications for United States passports. * Processes passport applications, including reviewing forms, proof of citizenship, and other controlled records. * Reviews information on applications to determine eligibility according to federal laws and the U.S. Department of State's policies. * Queries applicants to obtain additional or clarifying data. * Answers questions of individuals concerning passport applications and related services. * Provides digital passport photos which meet the requirements of the U.S. Department of State. * Ensures sufficient cross training of staff to meet the needs of the City Clerk's Office. * Responsible for accepting cash and other forms of payment, and for reconciling daily receipts. * Provides quality service and information, both internally and externally. * Maintains permanent records according to legal retention policies. * Provides input for improving existing data entry processes or procedures. * Collects, posts, and balances monetary transactions daily. * Performs all work duties and activities in accordance with City policies and procedures. * Establishes and maintains positive working relationships with the public, coworkers and other City employees using principles of exceptional customer service. Data Entry and Collection * Tracks the number of visitors to the Civic Center daily. * Coordinates room reservations. * Collects, organizes, and reviews customer comment cards. * Collects data on common concerns and questions expressed by community members. * Accepts payments for common city services. * Performs data collection and entry related to customer requests. * Enters information into the city's Citizen Response platform on the customer's behalf as necessary. Program Improvements * Work with the City Clerk to update Frequently Asked Questions (FAQs) on a regular basis. * Periodically provide suggested improvements to the Customer Experience Program to the City Clerk. General Office Support * Processes and distributes mail and packages, tracks postage and run reports for departments. * Assists with the agenda, minutes, and scheduling of meetings for Boards and Commissions as needed. * Assist the City Clerk's office with general office duties, tasks, and projects. * Completes common office tasks such as filing, data entry, and producing reports. * Performs other duties as assigned and required. * Other administrative duties as assigned by the City Clerk, including updates to the city website, document integration, and data entry. PREPARATION AND TRAINING Education: High School diploma or similar, Bachelors preferred. Work Experience: Customer service experience. Preference given to candidates with a solid track record of providing top-notch customer service in a variety of settings. Certifications and/or Licensures: None Required Driver's License: None An equivalent combination of education, training and relevant job experience may be substituted. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge * Knowledge of customer service standards * Microsoft Office suite of products * Standard office equipment including copiers, computers, telephones and printers Skills and Abilities * Must be able to multitask and work under pressure with minimal supervision. * Intermediate to advanced computer skills in order to search for and find relevant information quickly and effectively, build and update spreadsheets, conduct data entry, compose documents and emails, and troubleshoot common computer issues independently. * Superior written and verbal communication skills. * Ability to be empathetic to all customer concerns and questions. * Ability to work with staff from various departments, skills and abilities. * Advanced active listening skills WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Work is performed in a standard office environment, requiring sitting or standing for extended periods of time, as well as extended computer use and time on a phone. May involve occasional lifting of boxes and other materials weighing over 20 lbs. Shifts will be 4 hours per day Monday - Friday, with flexibility and opportunity to work additional shifts. HOURLY RATE $17.47 - $26.21/Hourly Rate This is a part-time position. APPLICATION DEADLINE Open Until Filled

425 Quivas Street, Denver, CO Employment Type: Full-time Contract Type: Permanent Job Family: Sales Experience Level (for career site): Experienced Professional ** Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. **** **We are looking for a Receptionist/Customer Fulfillment Representative to join our Rexel USA team in Denver, CO!** **Summary:** The Receptionist/Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch. **What You'll Do:** + Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies + Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process + Assist in continually improving customer service levels which exceeds customer requirements and expectations + Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met + Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis + Secures market level pricing feedback from customers and provides timely price quotations and/or proposals + Proactively manage customer open order data to maximize fill rates and customer satisfaction + Assist with identifying and executing profitable growth projects to implement for key GSO accounts + Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. **Qualifications** **What You'll Need** + 2+ years of customer service, sales, or related experience + Prior experience in the distribution industry a plus + High School or GED - Required + 4 Year / Bachelor's Degree - Preferred **Knowledge, Skills and Abilities** + Customer service oriented with solid verbal and written communication skills + Proven problem solver with strong attention to detail + Demonstrated self-starter with resilient personal initiative + Desire to assume increasing levels of responsibility + Highly organized with ability to prioritize and manage multiple tasks and deadlines + Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions + Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty + Goal oriented and self-motivated with ability to work both independently and within a team environment + Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools + Proven experience in data mining, analyzing, and reporting out on large data sets **Additional Information** **Physical Demands:** + Sit: Must be able to remain in a stationary position - Constantly - at least 51% + Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50% + Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% + Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - None + Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None + Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51% **Weight and Force Demands:** + Up to 10 pounds - Occasionally - up to 20% + Up to 25 pounds - Occasionally - up to 20% + Up to 50 pounds - None **Working Environment:** + Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20% + Exposed to electrical hazards; risk of electrical shock - None + Handles or works with potentially dangerous equipment - None + Travels to offsite locations - Occasionally - up to 20% Disclaimer: "Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law." For the state of **Colorado** only, the pay range is **$19.06** to **$28.59** , depending upon qualifications, experience, and other considerations permitted by law. This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled. **Our Benefits Include:** + Medical, Dental, and Vision Insurance + Life Insurance + Short-Term and Long-Term Disability Insurance + 401K with Employer Match + Paid vacation and sick time + Paid company holidays plus flexible personal days per year + Tuition Reimbursement + Health & Wellness Programs + Flexible Spending Accounts + HSA Accounts + Commuter Transit Benefits + Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. + Employee Discount Programs + Professional Training & Development Programs + Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.