Call Center Rep - In Office
Call center representative job in Lula, GA
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Owners Rep - Data Center Scheduler
Call center representative job in Buckhead, GA
Job Description
Senior Scheduler - Mission Critical / Data Center - Buckhead, GA This opportunity is with a leading provider of mission-critical data center solutions acting as an Owner's Representative for Design/Build Oversight of DC Colocation and Hyperscale projects. This firm delivers custom-fit life cycle services that support the operational needs of enterprise, colocation, and hyperscale data center clients nationwide. This career-growth-minded opportunity offers exciting projects incorporating cutting-edge technology and innovation, competitive salaries, and top-tier benefits.
We are seeking a Senior Scheduler to support scheduling and planning efforts for mission-critical data center construction projects. The ideal candidate will have deep expertise in project scheduling, cross-functional coordination, and the ability to manage complex, phased construction timelines. This individual will lead scheduling strategy, mentor a team of consultants, and play a key role in integrating design, procurement, and commissioning schedules into an actionable execution plan. Strong communication, technical proficiency, and a strategic mindset are key to success in this role.
Responsibilities:
Create detailed project schedules during planning and design phases, including milestones, permitting, long-lead procurement, and phased delivery timelines
Develop and maintain baseline schedules that align with project delivery strategy, including fast-track and parallel commissioning models
Perform risk assessments and “what-if” scenario analysis to identify schedule threats and define mitigation strategies
Lead and mentor a team of remote consultants, supporting their development and optimizing workload
Collaborate with design, procurement, and cost teams to ensure accurate timeline integration and resource alignment
Maintain live project schedules throughout execution, tracking progress, changes, and critical path activities
Manage commissioning timelines across multiple systems including mechanical, electrical, and IT system turnovers
Leverage scheduling tools such as MS Project and Procore to drive real-time project visibility and performance
Conduct critical path analysis, schedule reviews, and coordination meetings with project teams and stakeholders
Facilitate client meetings, Quarterly Business Reviews, and alignment sessions to communicate scheduling progress and adjust project priorities
Qualifications:
5-10+ years of experience in data center construction scheduling or project management
Advanced proficiency in scheduling software - MS Project required; P6 experience a plus
Experience with phased delivery models and early equipment procurement in mission-critical environments
Strong understanding of how scheduling interfaces with cost, procurement, risk, and change management
Experience developing integrated schedules across multiple trades and cross-functional stakeholders
Ability to lead schedule review meetings, recovery planning workshops, and commissioning coordination
Hands-on field construction experience and understanding of jobsite dynamics
Excellent communication, documentation, and presentation skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Previous experience in the data center / mission-critical industry is required
Previous experience in the Military / Military veterans in all branches that have experience with Electrical / Mechanical is a huge plus (Navy Nukes - EMN, ETN, MMNs, Seabees; Army - Power Generation, Corps of Engineers; Air Force - Power Production; Generator Techs; Maritime, Coast Guard, Army National Guard, etc.)
Submittal Instructions:
Please apply directly by clicking the link below, alternatively you can forward your resume directly to: **************************************
After applying, if you have further questions, you may call ************ and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, ***************************
If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!!
Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan
EOE/AA Employer M/F/D/V
Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate
Easy ApplySales Call Center Agent (Cold Calling - Senior Market)
Call center representative job in Athens, GA
Job Description
Belle is a fast-growing engagement company revolutionizing home healthcare - and it all starts with the feet. 70%+ of U.S. seniors are polychronic, significantly increasing their risk of serious foot issues like infections, ulcers, and even amputations, driving more than $38B in annual preventable medical spend.
Belle's solution is centered on in-home care management for at-risk, polychronic seniors. We train and manage a specialized network of nail technicians and community health workers, or “Belle Technicians,” who continuously assess a member's health status, collect data and vitals, provide foot screenings/care, and engage members in achieving their health goals. We detect health risks early and our clinical team helps members obtain the care they need, preventing serious health complications and improving outcomes.
Our mission is simple yet profound: Bring Joy to Healthcare. If you're passionate about improving healthcare for polychronic seniors and making a real impact, we'd love for you to join us!
About this Role
Belle is looking for a Sales Call Center Agent in Georgia to join our team and play a key role in expanding our reach. In this role, you will make outbound cold calls to seniors, introducing them to Belle's in-home healthcare services, specifically lower extremity health assessments and chronic care solutions. Your goal is to schedule in-home visits for our technicians, helping seniors stay mobile and healthy.
Key Responsibilities
Make outbound cold calls from a provided lead list, introducing them to Belle's services.
Educate seniors about the importance of lower extremity health and chronic care management.
Build rapport and trust with potential clients through clear, compassionate communication.
Schedule in-home health assessments for seniors with Belle's trained technicians.
Overcome objections and address concerns using Belle's proven sales script and training.
Meet and exceed daily, weekly, and monthly appointment-setting goals.
Accurately document calls and update CRM records with customer interactions.
Experience, Skills, & Personality
Previous experience in sales, telemarketing, healthcare, or senior services preferred.
Strong verbal skills with the ability to engage and educate seniors.
Positive attitude, persistence, and the ability to handle objections effectively.
Comfortable using CRM systems and call center software.
Bilingual (Preferred): Spanish or other language skills are a plus.
Benefits
Competitive base salary + uncapped commission.
Paid training with a structured sales script and coaching to ensure success.
Career growth opportunities with strong performance.
Flexible, remote work environment.
Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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orbs2VdJU8
Customer Care Representative
Call center representative job in Suwanee, GA
About Us
A career-defining opportunity
Habasit America, a subsidiary of the Swiss-based Habasit Group, has thrived for over 50 years thanks to our people and culture. We have seven locations across the US, including our regional headquarters in Suwanee, Georgia. At Habasit, we value quality, continuous improvement, and entrepreneurship-qualities that make this a great place to launch or grow your career. You won't just join any team-you'll be part of a highly collaborative, problem-solving group where your contributions truly matter.
Habasit America is a leader in conveyor and power transmission belting, supporting companies you rely on daily. Our belting solutions can be found in businesses in every industry, from major food processing companies to the treadmill belts at your local gym. Whether you're building, designing, or selling, you'll help keep businesses in motion.
Job Summary
As a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry.
Hours for the position are 11:00 AM to 8:00 PM, after the training period is completed.
Essential Duties and Responsibilities
Provide professional, friendly customer assistance and resolve inquiries or complaints.
Process customer orders and quotes accurately and on time.
Proactively communicate order status, lead times, and delays to customers.
Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies.
Handle returns, generate RMAs, and process corrective orders when needed.
Collaborate with internal teams, including production and shipping, to meet customer needs.
Support sales teams by assisting with customer requests and providing updates.
Identify opportunities to upsell or offer additional products to customers.
Manage relationships with key customer accounts.
Maintain thorough knowledge of company products, policies, and procedures.
Benefits We Offer
Medical insurance
Dental insurance
Vision insurance
Tuition assistance
Disability insurance
Competitive 401(k) with 100% employer match up to a 6% contribution
Gym membership reimbursement
Generous number of paid time off (PTO) days
A family-like atmosphere where your voice is heard
A sense of accomplishment in your daily work
Opportunities for promotions and career growth
What You Need to Be Successful
Preferred - High Competency with MS Word, Excel, PowerPoint, and CRM Applications
Preferred - High Competency with customer service inquiries
Preferred - Bachelor's Degree in Business Administration, Marketing, or a related field
Preferred - 5 years experience in customer service, sales, and/or marketing
Preferred - 2 years experience with ERP software
We Are an Equal Opportunity Employer
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements/preferences listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Auto-ApplyOUTBOUND CALL CENTER AGENT -- LANDMARK AUTOMOTIVE DEALERSHIP GROUP
Call center representative job in Bogart, GA
Job Description
📞 NOW HIRING: OUTBOUND CALL CENTER AGENT - LANDMARK AUTOMOTIVE DEALERSHIP GROUP 📞
JOIN THE WINNING LANDMARK TEAM TODAY-LOCAL FAMILY OWNED AND OPERATED FOR OVER 40 YEARS WITH OVER 150,000 SATISFIED CUSTOMERS- FURTHER YOUR CAREER !
Location: Morrow, Chamblee or Athens Georgia
FULL TIME POSITION WITH FULL COMPANY BENEFITS
Schedule: 5 DAY WORK WEEK
About the Role
We are looking for a friendly, professional, and highly self-motivated Outbound Call Center Agent to join our dealership customer care team. In this role, you'll be making effective outbound calls in huge numbers to potential sales customers to schedule appointments, answering questions, and ensuring every caller receives an exceptional experience.
Key Responsibilities
Make outbound calls in volume to sales leads and successfully create appointments that show.
Follow up with past customers and internet inquiries
Update customer information in our CRM system
Follow up with past customers and internet inquiries
Meet daily/weekly call and appointment goals
Provide exceptional service that reflects the dealership's values
Confirming appointments and following up on missed appointments
Qualifications and Requirements
Excellent communication and customer service skills
Strong phone etiquette and a positive attitude
Ability to multitask and work in a fast-paced environment
Meet daily/weekly call and appointment goals
Prior call center experience with a proven track record is required
What We Offer
Competitive pay with performance bonuses
Opportunities for growth within the dealership
Paid training
Supportive team environment
Full Company benefits-Major medical, health, dental, vision and matching 401k plan
JOIN THE WINNING LANDMARK TEAM TODAY AND FURTHER YOUR CAREER !
Call Center Representative
Call center representative job in Cumming, GA
Cumming Dental Associates is looking for an entry-level Call Center candidate to join our dedicated team in Cumming, GA! We take pride in providing exceptional dental care in a warm, stress-free environment, ensuring optimal comfort and positive patient experiences. The best individual for this role has strong communication skills and a team-oriented mindset. If this is the place for you, submit your application today!
Compensation: $15-17 per hour, based on experience
Schedule
Full-time
Monday - Friday
Perks & Benefits
Medical, dental, vision, and life insurance
PTO and paid holidays
401(k) options
Responsibilities
Answer incoming calls on a multi-line phone system in a professional and courteous manner
Collect and verify patient information during phone interactions
Direct calls and messages to appropriate team members or departments
Maintain a positive and friendly attitude with patients and staff
Support front office and clinical teams as needed
Demonstrate a willingness to learn and grow within the role
Qualifications
Prior call center experience is a plus, but not required
Bilingual in Spanish is preferred
Knowledge of Dentrix software
INDHRFO02
Auto-ApplyCall Center Agent - 1178556
Call center representative job in Buckhead, GA
Job Description
Are you looking to join a team of passionate professionals who deliver high-quality service?
Do you have a talent for building positive relationships with others?
Can customers hear you smile through the phone?
If you answered yes to any of these questions, we'd like to introduce you to an exciting new opportunity that could be the perfect opportunity for you!
About The Opportunity
Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner.
Day-To-Day Responsibilities:
Efficiently answer inbound customer calls and route to appropriate personnel as required.
Employ exceptional customer service skills and phone etiquette to meet and exceed standards.
Provide accurate service updates to clients and serve as a liaison between field personnel and customers.
Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email.
Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required.
Accurately update account information to maintain accurate customer records.
Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times.
Perform other duties as assigned.
Desired Skills:
Driven to meet and exceed productivity goals and objectives
Proven ability to meet and exceed call center metrics and objectives
Outstanding ability to build positive and trusting relationships with others
Results-driven approach to success with a strong emphasis on efficiency
Exceptional customer service skills with a robust knowledge of phone etiquette
Strong verbal communication skills with the ability to courteously address concerns
Benefits:
Competitive pay structure with incentive opportunities
Medical, dental, and vision insurance
World-Class training and career development opportunities
Requirements:
High School Diploma or equivalent required
Minimum of one (1) year of experience in a customer service environment
Proficiency operating general computer applications and systems
About Lehman Consulting and Recruiting
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today's job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Customer Service Representative (Water Business Office)
Call center representative job in Athens, GA
REPORTS TO: Customer Service Supervisor FLSA STATUS: Non-Exempt CLASSIFICATION: Personnel System - Requires satisfactory completion of a six-month probationary period PAY GRADE: 110 SAFETY SENSITIVE: No Purpose of Job The purpose of this job is to perform administrative/clerical functions associated with receiving account payments and providing information/service to water and sewer account customers. Duties and responsibilities include, but are not limited to, performing bookkeeping and customer service tasks; opening/closing/transferring customer accounts; providing assistance and information to customers; resolving problems and correcting records; processing account billings; receiving payments and applying to accounts; balancing daily receipts; preparing bank deposits; serving as a liaison for stormwater and solid waste customers, and performing additional tasks as assigned.
Job Related Requirements
Work Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m. On Wednesdays, the office is open until 6:00 p.m. The person selected for this position is not regularly scheduled to work the extra hour on Wednesdays, but may be required to do so if needed. Overtime may be mandatory.
May be required to work on religious holidays.
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.
High school diploma or equivalent with one year of experience involving customer service, cash handling, issuing adjustments and billing procedures or related experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Valid driver's license required.
Bilingual Spanish speaker preferred.
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Serves customers by providing information regarding water and sewer system billing policies, procedures, and charges.
Collects payments from customers via various methods (ie in person, electronically, mail, etc.); applies payments to proper account; balances monies received daily to a auto generated edit list; locates and resolves any discrepancies; prepares daily cash and check collections for bank deposit.
Resolves customer billing problems; arranges for credits or adjustments as appropriate; makes corrections to account files.
Establishes new accounts; closes accounts; transfers accounts as requested; processes final account billings.
Processes requests for adjustments to bills based on outdoor summer use or underground leaks; calculates consumption averages for leak adjustments.
Calculates structured payment plans; prepares payment agreements for customer signature; maintains calendar of delinquencies and customer payment agreements.
Coordinates information with Field Customer Service Representatives for processing delinquent accounts and payment plans.
Issue and update service orders to schedule service, including meter re-checks, repairs, replacements, changeouts, adjustments, new service, or disconnections.
Coordinates information with Water Service Technicians regarding proper locations and types of service.
Work with WBO team and other departments to find appropriate solutions to problems.
Inform customers about additional services that would possibly enhance customer experience.
Issues appropriate paperwork for garbage stickers and bags; collects money; posts to accounts; forwards paperwork to Solid Waste Department.
Assist in set up of refuse accounts; provides information on refuse services; collects refuse deposits.
Receives, opens, sorts and processes incoming mail; determines routing and distributes as appropriate; prepares outgoing mail.
Prepares and/or receives various forms, work orders, reports, correspondence and other documents; reviews, completes, processes and forwards as appropriate.
Greets visitors, ascertains nature of business, assists and/or directs visitors to appropriate person.
Answers the telephone; provides information; takes and relays messages and/or directs calls to appropriate personnel; returns calls as necessary.
Responds to routine requests for information from officials, employees, members of the staff, the public or other individuals.
Upholds customer confidentiality, especially regarding financial matters and identity.
Performs other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of the policies, procedures, and activities of the Public Utilities Department as they pertain to the performance of duties relating to the position of Customer Service Representative.
Knowledge of the terminology used within the department.
Knowledge of unified government and departmental policies and procedures pertaining to water billing.
Knowledge of computerized water billing systems, and water rates, sewer rates and water meter construction fees.
Knowledge of general office procedures, bookkeeping practices, and maintaining accurate accounts.
Skill in oral and written communications.
Skill in utilizing various software programs relevant to the position.
Ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to departmental and/or governmental regulations.
Ability to communicate effectively with supervisors and other staff members.
Ability to use independent judgment in routine and non-routine situations.
Ability to handle required mathematical calculations.
Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments.
Ability to plan, organize and/or prioritize daily assignments and work activities.
Ability to comprehend and apply regulations and procedures of the department.
Ability to operate various machinery and office equipment including a motor vehicle, computer, printer, typewriter, calculator, copier, mail opening machine, two-way radio, and telephone.
(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of machinery and equipment including a motor vehicle, computer, printer, typewriter, calculator, copier, mail opening machine, two-way radio, and telephone. This position requires: walking, standing, bending, stooping, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to 10 pounds of force occasionally. Physical demand requirements are at levels of those for sedentary work.
DATA CONCEPTION: Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
INTERPERSONAL COMMUNICATION: Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes giving/receiving assignments and/or directions to/from co-workers, assistants or
supervisors.
LANGUAGE ABILITY: Requires ability to read a variety of informational documentation, directions, instructions, methods and procedures. Requires the ability to prepare letters, reports, forms, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to individuals with poise, voice control, and confidence.
INTELLIGENCE: Requires the ability to learn and understand relatively basic principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.
VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including terminology related to public utilities, bookkeeping, and radio
dispatching.
NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages; compute discount/interest; perform calculations involving variables, formulas, square roots, and polynomials.
FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with a variety of machinery and equipment including a motor vehicle, computer, printer, typewriter, calculator, copier, mail opening machine, two-way radio, and telephone.
MOTOR COORDINATION: Requires the ability to coordinate hands, fingers, and eyes accurately in using office equipment. Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates.
MANUAL DEXTERITY: Requires the ability to handle a variety of items such as automated office equipment, office supplies, computer supplies, and accounting supplies. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.
COLOR DISCRIMINATION: Requires the ability to differentiate between colors and shades of color.
INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.
PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone and two-way radio.
ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, ************ or ***********************.
Easy ApplyScheduling Center Representative
Call center representative job in Lawrenceville, GA
We are searching for a polite, outgoing Scheduling Center Representative to join our team. Scheduling Center Representative to work in our Lawrenceville location who can work closely with other team members to provide outstanding service to our patients by scheduling appointments, answering their questions, handling complaints, and routing calls to the appropriate manager/coordinator if needed. The Scheduling Center Representative will handle a high volume of Ophthalmic inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to callers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Excellent multitasking and organizational skills are a must for this busy fast paced position.
To be a successful Scheduling Center Representative, you should be incredibly polite, patient-focused, detail oriented, and efficient. As well as reliable, knowledgeable, adaptable and compassionate.
Scheduling Center Representative Responsibilities:
Answer all incoming calls from patients, doctors offices, insurance companies etc. to assist in their scheduling requests.
Respond efficiently and accurately to all callers, ensuring a pleasant experience.
Engage in active listening with callers, confirming or clarifying information and diffusing upset callers, as needed.
Strive to meet or exceed call center metrics while providing excellent consistent customer service.
Adhere to all company policies and procedures.
Requirements
Scheduling Center Representative Requirements:
High School Diploma or equivalent, college degree preferred.
Exceptional customer service, compassion, and active listening.
Extremely professional & polite phone voice.
Excellent verbal and written communication skills, as well as strong typing skills.
Ability to probe callers and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Bilingual with experience in eye care preferred but not required.
Salary Description $16-17/hr
Outbound Call Center Representative - Insurance
Call center representative job in Conyers, GA
Job Description
Alacrity Solutions
Outbound Call Center Representative - Insurance
Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit **************************
The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents.
Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)
Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift.
Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured.
Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file.
Provides thorough claim documentation for each claim.
Create invoice for files worked.
Skills & Requirements:
Report First Notice of Loss Claims
Manage Outbound Calls in a Timely Manner
Meet Team/Personal Qualitative and Quantitative Targets
Previous experience in a customer support role.
Strong phone and verbal communication skills along with active listening.
Ability to multitask, set priorities, and manage time effectively.
Knowledge of Microsoft Office i.e., Word, Outlook, Excel.
Ability to type a minimum of 40 words per minute.
High school degree.
Supervisory Responsibilities:
N/A
Physical & Mental Demands:
The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Starting salary range:
$12.00 per hour
Job Specifics:
In Office (Conyers, GA)
Full-Time (M-F, 8:30 am-5:00 pm)
Travel Required:
None
Why Choose Alacrity?:
Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
HSA Bank with selection of High Deductible Health Plan
401K plan options
Paid Time Off Accruals
Paid Holidays
Affirmative Action/EEO Statement
Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
How Long We Retain Personal Information:
We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.
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FDib0sHvoS
Customer Service Representative
Call center representative job in Gainesville, GA
About us:
At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose - and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us.
As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you'll have a full network of support-from local team leaders, veterinary experts, and a dedicated Support Center that's here to help.
Your voice matters here. Your work has a purpose, and we're here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.
Job Summary:
As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you'll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.
Key Responsibilities:
Client Communication & Scheduling:
· Answer calls and emails promptly with professional, friendly service
· Schedule appointments based on client needs and veterinarian availability, including forward booking
· Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
· Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
Client Relations & Service:
· Greet clients warmly and ensure a positive experience throughout their visit
· Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
· Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
· Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
Managing Patient Information & Technology:
· Update client and patient records in our practice management system with accuracy and efficiency
· Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
· Maintain organized records of client communications and appointments to streamline operations
Support the Medical Team & Practice Operations
· Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
· Help maintain a clean, organized reception area and assist with daily practice operations as needed
· Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store
Qualifications:
· High school diploma or equivalent work experience required
· Excellent communication skills and a strong desire to provide compassionate, client-focused service
· Prior customer service experience, preferably in a veterinary or healthcare setting
· Basic proficiency with technology, including scheduling software and online communication platforms
· Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
Working Conditions:
· Full-time position with the possibility of evening and/or weekend hours based on the client and patient needs of the practice.
· Must be able to work in a fast-paced, dynamic environment.
· Occasional lifting up to 40 pounds independently and physical tasks may be required
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Auto-ApplyCall Center Agent
Call center representative job in Cumming, GA
Job Description
Call Center Representative - Appointment Coordinator (Beaver Toyota & Beaver Mazda)
Cumming, GA
|
Full-Time
|
Commission + Base Pay
|
Automotive Industry
Unleash Your Potential. Drive Your Own Success.
Beaver Toyota of Cumming and Beaver Mazda are looking for motivated, positive, and energetic individuals to join our fast-paced Client Care Center (CCC)! As a Call Center Representative, you'll be the voice of two of the most recognized and trusted automotive dealerships in Georgia.
What You'll Do:
This isn't just a “call center job” - this is a performance-driven role where your hustle and consistency
directly
impact your paycheck.
Handle inbound and outbound calls from new and returning customers
Set service and sales appointments for both Beaver Toyota and Beaver Mazda
Provide exceptional customer service, ensuring every caller has a “wow” experience
Follow up with leads, vehicle or servicing inquiries, and missed appointments
Collaborate closely with sales and service teams to keep the schedule full and customers happy
Track activity, appointments, and follow-up to maximize commission
You'll Thrive Here If You:
Love connecting with people and have a friendly, professional phone voice
Are a self-starter who thrives in a fast-paced environment
Want to control your income based on performance
Enjoy working with a fun, supportive, and driven team
Are coachable and ready to learn
What's In It for You:
Competitive base pay + commission
Monthly performance bonuses
Full benefits package (medical, dental, 401(k), paid time off
Ongoing training and mentorship
e. Access to full gym and a personal trainer 3 days per week
f. Restaurant on campus
g. Salon on campus - with employee discounts
h. A positive, empowering culture at a company that actually
cares
about its people
i. The chance to represent two respected brands: Beaver Toyota & Beaver Mazda
Requirements:
Call center or customer service experience is a plus (but not required)
Strong verbal and written communication skills
Ability to multi-task, stay organized, and work independently
Must be available for some evenings and weekends
Ready to Join the Beaver Team?
If you're ready to build a career - not just a job - apply now. Let's grow together.
Apply today and start earning what you're worth.
Call Center Agent
Call center representative job in Cumming, GA
Call Center Representative - Appointment Coordinator (Beaver Toyota & Beaver Mazda)
Cumming, GA
|
Full-Time
|
Commission + Base Pay
|
Automotive Industry
Unleash Your Potential. Drive Your Own Success.
Beaver Toyota of Cumming and Beaver Mazda are looking for motivated, positive, and energetic individuals to join our fast-paced Client Care Center (CCC)! As a Call Center Representative, you'll be the voice of two of the most recognized and trusted automotive dealerships in Georgia.
What You'll Do:
This isn't just a “call center job” - this is a performance-driven role where your hustle and consistency
directly
impact your paycheck.
Handle inbound and outbound calls from new and returning customers
Set service and sales appointments for both Beaver Toyota and Beaver Mazda
Provide exceptional customer service, ensuring every caller has a “wow” experience
Follow up with leads, vehicle or servicing inquiries, and missed appointments
Collaborate closely with sales and service teams to keep the schedule full and customers happy
Track activity, appointments, and follow-up to maximize commission
You'll Thrive Here If You:
Love connecting with people and have a friendly, professional phone voice
Are a self-starter who thrives in a fast-paced environment
Want to control your income based on performance
Enjoy working with a fun, supportive, and driven team
Are coachable and ready to learn
What's In It for You:
Competitive base pay + commission
Monthly performance bonuses
Full benefits package (medical, dental, 401(k), paid time off
Ongoing training and mentorship
e. Access to full gym and a personal trainer 3 days per week
f. Restaurant on campus
g. Salon on campus - with employee discounts
h. A positive, empowering culture at a company that actually
cares
about its people
i. The chance to represent two respected brands: Beaver Toyota & Beaver Mazda
Requirements:
Call center or customer service experience is a plus (but not required)
Strong verbal and written communication skills
Ability to multi-task, stay organized, and work independently
Must be available for some evenings and weekends
Ready to Join the Beaver Team?
If you're ready to build a career - not just a job - apply now. Let's grow together.
Apply today and start earning what you're worth.
Auto-ApplyCustomer Service Representative (Bilingual)
Call center representative job in Gainesville, GA
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
* One year of office support experience in a customer service role preferred
* High School diploma
* Excellent customer service skills and attitude
* Excellent written and verbal skills
* Proficient with office equipment
* Attention to detail
* Problem-solving
* Computer proficiency - MS Suite
* Typing speed 45WPM
* Professional appearance
* Ability to multi-task in a fast-paced environment
* Bilingual skills a plus
* Occasional overtime as needed
Pay $18.00 - $20.29 per hour
Benefits Summary:
* Medical/Dental/Vision
* 401k plus a company match
* ESPP - Employee Stock Purchase Plan
* EAP - Employee Assistance Program (no cost to you)
* Vacation & Sick pay
* Paid Company Holidays
* Life and AD&D Insurance
* Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
* E-verify Participation
* Right to Work
Auto-ApplyCustomer Service Representative
Call center representative job in Bethlehem, GA
Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Bethlehem, GA, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!
Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Bethlehem, GA!
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.
Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities
Handle patient scheduling, appointments, multi-phone line
Gather new patient data; keep track of all patient referrals
Disseminate information to patients; act as a go-between for patients and physicians
Send and keep a log of all reports sent to doctors
Collect all payments; insurance verification
Collect/open mail; distribute mail to proper areas/people
Send benefits paperwork to billing companies
Handle all scheduling and ensuing communication
Answer phones, act as a patient liaison, answer any questions from potential or current patients
Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
Collect new patient intake information; track all clinic referrals
Fax reports to physicians; keep a log of incoming reports
Verify Insurance and track insurance-covered visits; take copayments
Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
Communicate with the office manager and clinicians about scheduling/patient arrival
Required Skills
High school diploma or equivalent
Valid driver's license and reliable transportation
Great communicator and multitasker, detail-oriented
Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
H.S. graduate or GED certificate
Up-to-date DL and a dependable vehicle
Excellent at handling details, communicating and multitasking
Great demeanor, strong integrity and compassion
Customer Service Rep 1 - Bilingual
Call center representative job in Duluth, GA
Join Our Team
In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at “one of the best places to work in the metro Atlanta”.
About this PositionCustomer Service Rep 1 - Bilingual works in the Field Compensation Department and answers telephone and written inquiries from agents. The candidate recognizes priority situations and understands when and how to notify appropriate parties and performs all corrections identified during call. They will also document all research findings thoroughly.Responsibilities & Qualifications
Deliver exemplary customer service to Primerica agents.
Respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly.
Recognizes priority situations and understands when to notify appropriate parties.
REQUIRED QUALIFICAITONS
Fluency in English and Spanish, is essential. This includes the ability to speak, read, and write in both languages.
Minimum 3 year of call center customer service experience is a plus
Minimum high school diploma or GED
Excellent PC skills
Intermediate skills in Microsoft Word
Excellent verbal and written communication skills
Excellent customer service skills
Attention to detail
Ability to maintain knowledge of company's products and procedures
Ability to work under pressure and communicate professionally with irate customers
Strong problem solving and decision making skills
Ability to organize and present facts in a clear and concise manner in both speech and correspondence
Ability to handle high-volume calls
FLSA status:
This position is exempt (not eligible for overtime pay):
NoOur Benefits:
Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Auto-ApplyOutbound Call Agent
Call center representative job in Buford, GA
Job DescriptionDescription:
Bolton Plumbing, HVAC, and Fireplaces in Sugar Hill, GA is looking to hire a full-time Outbound Call Representative to provide exceptional customer service while making outbound calls to our existing customer database.
We pay a competitive wage. You would also be eligible for our generous benefits including SIMPLE IRA (100% employee-owned from day one and we match contributions up to 3%), 100% Premium Covered Healthcare Plan, paid holidays, and up to three weeks of paid vacation based on length of service. If this sounds like the right fit for you, apply today!
ABOUT BOLTON HEATING, AIR, AND FIREPLACES
At Bolton, we do more than just ensure our customers' HVAC equipment always runs smoothly--we focus on making homes truly comfortable. We offer personalized care, dependable services, enhanced energy efficiency, and, most importantly, peace of mind. Since 1983, residents have placed their trust in our name, our services, and the dependability of our products. In fact, it's our commitment to our clients that lit a fire under us, motivating us to use our decades of industry experience to offer a whole new line of products and services. So, in spring 2005, our full-service grill, gas lighting, and fireplace store was born in Atlanta, Georgia: Peachtree Comfort Gallery (now Bolton Heating, Air, and Fireplaces). And now, in 2022, we have introduced Plumbing to our already outstanding services. We are a one-stop-shop for the comfort, safety, and efficiency of our customers' homes.
We know we wouldn't be able to help Greater Atlanta homeowners attain the comfort and savings they crave without our hardworking team. This is why we offer competitive compensation, excellent benefits, and a great work environment that people want to be a part of. Here at Bolton, we truly value our team members so no one is just a number to us.
Requirements:
QUALIFICATIONS
At least 1 year of experience in a customer service, call center, or related role OR an equivalent combination of education and experience
Basic computer skills including Microsoft Office
Adhere to the company's plan for resolving customer complaints quickly and favorably
Highly organized with exceptional follow-through abilities
Must be willing to adapt to company processes and procedures
Comfortable being held accountable to maintaining call counts and conversion rates
Being comfortable with doing outbound calling is a must
Some college is preferred, but not required. Do you have strong written and verbal communication skills? Are you friendly, empathetic, and patient? Can you present yourself professionally in person, over the phone, and through online chats? Are you organized and attentive to detail? Can you multitask and effectively prioritize your work? Are you a team player who is willing to jump in where you are needed? Can you learn and retain knowledge on fireplaces, grills, HVAC, and our other products?
Call Center Rep - In Office
Call center representative job in Clermont, GA
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Outbound Call Center Agent - Landmark Automotive Dealership Group
Call center representative job in Bogart, GA
📞 NOW HIRING: OUTBOUND CALL CENTER AGENT - LANDMARK AUTOMOTIVE DEALERSHIP GROUP 📞
JOIN THE WINNING LANDMARK TEAM TODAY-LOCAL FAMILY OWNED AND OPERATED FOR OVER 40 YEARS WITH OVER 150,000 SATISFIED CUSTOMERS- FURTHER YOUR CAREER !
FULL TIME POSITION WITH FULL COMPANY BENEFITS
Schedule: 5 DAY WORK WEEK
About the Role
We are looking for a friendly, professional, and highly self-motivated Outbound Call Center Agent to join our dealership customer care team. In this role, you'll be making effective outbound calls in huge numbers to potential sales customers to schedule appointments, answering questions, and ensuring every caller receives an exceptional experience.
Key Responsibilities
Make outbound calls in volume to sales leads and successfully create appointments that show.
Follow up with past customers and internet inquiries
Update customer information in our CRM system
Follow up with past customers and internet inquiries
Meet daily/weekly call and appointment goals
Provide exceptional service that reflects the dealership's values
Confirming appointments and following up on missed appointments
Qualifications and Requirements
Excellent communication and customer service skills
Strong phone etiquette and a positive attitude
Ability to multitask and work in a fast-paced environment
Meet daily/weekly call and appointment goals
Prior call center experience with a proven track record is required
What We Offer
Competitive pay with performance bonuses
Opportunities for growth within the dealership
Paid training
Supportive team environment
Full Company benefits-Major medical, health, dental, vision and matching 401k plan
JOIN THE WINNING LANDMARK TEAM TODAY AND FURTHER YOUR CAREER !
Outbound Call Center Representative - Insurance
Call center representative job in Conyers, GA
Alacrity Solutions
Outbound Call Center Representative - Insurance
Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit **************************
The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents.
Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)
Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift.
Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured.
Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file.
Provides thorough claim documentation for each claim.
Create invoice for files worked.
Skills & Requirements:
Report First Notice of Loss Claims
Manage Outbound Calls in a Timely Manner
Meet Team/Personal Qualitative and Quantitative Targets
Previous experience in a customer support role.
Strong phone and verbal communication skills along with active listening.
Ability to multitask, set priorities, and manage time effectively.
Knowledge of Microsoft Office i.e., Word, Outlook, Excel.
Ability to type a minimum of 40 words per minute.
High school degree.
Supervisory Responsibilities:
N/A
Physical & Mental Demands:
The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Starting salary range:
$12.00 per hour
Job Specifics:
In Office (Conyers, GA)
Full-Time (M-F, 8:30 am-5:00 pm)
Travel Required:
None
Why Choose Alacrity?:
Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
HSA Bank with selection of High Deductible Health Plan
401K plan options
Paid Time Off Accruals
Paid Holidays
Affirmative Action/EEO Statement
Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
How Long We Retain Personal Information:
We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.
Auto-Apply