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  • Customer Service Representative

    Arrow Exterminators, Inc. 4.1company rating

    Call center representative job in Lawrenceville, GA

    Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including: generous time off, 11 paid holidays, 401(k) with company match, Roth IRA, medical, dental and vision insurance, high deductible HSA, telemedicine, disability, cancer, and accident insurance. health & wellness suite company-paid + additional, optional, life insurance. ABOUT OUR FAMILY OF BRANDS We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture. A DAY IN THE LIFE AS A Customer Service Representative As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success. Minimum Qualifications: Working knowledge of Microsoft Office Suite High school diploma or equivalent Present a professional appearance Able to work a 40-hour (minimum) workweek Willing to work minimal overtime as needed ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! We are an Equal Opportunity Employer (The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications). Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military. Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.
    $28k-34k yearly est. 1d ago
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  • Customer Service Representative

    Arrow Exterminators-Arrow Exterminators Family of Companies

    Call center representative job in Lawrenceville, GA

    Customer Service Representative . Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is pai Customer Service Representative, Customer Service, Representative, Retail, Service
    $25k-33k yearly est. 1d ago
  • Bilingual (English/Spanish) Call Center Representative

    Qualified Staffing 3.4company rating

    Call center representative job in Covington, GA

    Qualified Staffing is hiring a full-time, temp to perm, Bilingual (English/Spanish) Call Center Representative for a call center in Covington, GA. Our client is growing their customer care department and looking for an experienced, dedicated professional to join the team. Is it time for a new career? Do you want to work for a growing business that promotes from within? We would like to talk with you about an exciting new position! Pay: $22.90/hr Schedule: 12-16 weeks of paid training Mon-Fri 8am-5pm.After training, schedule is Mon-Fri 10am-7pm.MUST be willing to work overtime hours if needed. JOB DUTIES: • Process service orders, forms, applications, and requests • Create and maintain member account information • Acknowledge and resolve customer concerns • Maintain confidentiality of member information • Answer incoming calls and assign them to the appropriate departments • Promptly respond to customer inquiries • Communicate effectively with members through multiple channels • Perform other duties as assigned SKILLS REQUIRED: • Bilingual (English/Spanish) required • Minimum 6 months call center experience • Strong customer service and telephone skills • Proficiency in Microsoft Office WHY WORK FOR QUALIFIED STAFFING? • Comprehensive benefits package including healthcare, vacation, holiday pay, and 401(k) • One application gives you access to hundreds of job opportunities• No fee to applicants! APPLY NOW TO SCHEDULE AN INTERVIEW TODAY! INDCon
    $22.9 hourly 3d ago
  • Call Center Representative

    Payentry

    Call center representative job in Norcross, GA

    Corporate Payroll Services is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and business owners. Rewards and perks include: ● Signing bonus of $100 after 60 days of work ● Commissions for scheduling appointments on top of your hourly base pay ● Commissions for sales resulting from scheduled appointments on top of your hourly base pay ● Monthly sales contests with cash prizes ● Annual discretionary bonus ● Digital wheel games and sales games with weekly cash prizes ● Company sponsored weekly lunch, typically on Fridays ● Scheduled shift: Monday through Friday - no weekends Essential Duties: ● Calling businesses to schedule appointments for our Sales Reps to meet with the business owners/decision makers to market our services ● Communicating our payroll, HR, and payroll tax services to business owners on the phone ● Scheduling virtual, in person and phone meetings between business owners and sales team members ● Outbound cold calling approximately 200 numbers daily in the call center from the call list ● Other duties as needed Compensation: $20-24 / hr. earned on average by team members in position less than one year (includes $17 / hr. base pay + significant incentive compensation based on performance). Average total compensation: $35,000 for first year team members, $40,000 for team members in position over one year; over $50,000+ for top performing team members Schedule: Monday-Friday 9:00 A.M to 5:00 P.M, initially fully on-site with the opportunity for a hybrid model based on performance **Commute to Peachtree Corners, GA is required initially before any remote opportunities are offered **Prior collections and call center experience a plus Benefits: Corporate Payroll Services offers a benefits package that includes Medical, Dental, Vision, Life and LTD coverage as well as a 401(k) plan. Corporate Payroll Services also offers a wealth of emotional well-being resources through the benefits package to provide support for employees wanting to develop resilience, reduce stress, manage anxiety, or practice mindfulness. The benefits plan includes access to employee assistance programs for employees and household members to find support for life's big and small challenges. Experience Required: 1+ years in call center, sales, or collections. Employee Review: Sales Representative (Current Employee) "This job pays very well. If you put in the work you will do very well. Great place to work." Qualifications: ● Strong customer service or sales background ● Experience in outbound calling and warm calling techniques ● Prior experience in B2B sales and telemarketing would be beneficial ● Good conversation and people skills essential Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Paid training Vision insurance Shift: 8 hour shift Day shift Morning shift No nights Supplemental Pay: Bonus opportunities Commission pay Signing bonus Corporate Payroll Services is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, sexual orientation, veteran status or any other status protected by federal, state or other applicable laws. Reasonable accommodations request to apply or participate in the interview process may be submitted to ******************** Payentry is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
    $20-24 hourly 22d ago
  • Owners Rep - Data Center Scheduler

    Pkaza

    Call center representative job in Buckhead, GA

    Job Description Senior Scheduler - Mission Critical / Data Center - Buckhead, GA This opportunity is with a leading provider of mission-critical data center solutions acting as an Owner's Representative for Design/Build Oversight of DC Colocation and Hyperscale projects. This firm delivers custom-fit life cycle services that support the operational needs of enterprise, colocation, and hyperscale data center clients nationwide. This career-growth-minded opportunity offers exciting projects incorporating cutting-edge technology and innovation, competitive salaries, and top-tier benefits. We are seeking a Senior Scheduler to support scheduling and planning efforts for mission-critical data center construction projects. The ideal candidate will have deep expertise in project scheduling, cross-functional coordination, and the ability to manage complex, phased construction timelines. This individual will lead scheduling strategy, mentor a team of consultants, and play a key role in integrating design, procurement, and commissioning schedules into an actionable execution plan. Strong communication, technical proficiency, and a strategic mindset are key to success in this role. Responsibilities: Create detailed project schedules during planning and design phases, including milestones, permitting, long-lead procurement, and phased delivery timelines Develop and maintain baseline schedules that align with project delivery strategy, including fast-track and parallel commissioning models Perform risk assessments and “what-if” scenario analysis to identify schedule threats and define mitigation strategies Lead and mentor a team of remote consultants, supporting their development and optimizing workload Collaborate with design, procurement, and cost teams to ensure accurate timeline integration and resource alignment Maintain live project schedules throughout execution, tracking progress, changes, and critical path activities Manage commissioning timelines across multiple systems including mechanical, electrical, and IT system turnovers Leverage scheduling tools such as MS Project and Procore to drive real-time project visibility and performance Conduct critical path analysis, schedule reviews, and coordination meetings with project teams and stakeholders Facilitate client meetings, Quarterly Business Reviews, and alignment sessions to communicate scheduling progress and adjust project priorities Qualifications: 5-10+ years of experience in data center construction scheduling or project management Advanced proficiency in scheduling software - MS Project required; P6 experience a plus Experience with phased delivery models and early equipment procurement in mission-critical environments Strong understanding of how scheduling interfaces with cost, procurement, risk, and change management Experience developing integrated schedules across multiple trades and cross-functional stakeholders Ability to lead schedule review meetings, recovery planning workshops, and commissioning coordination Hands-on field construction experience and understanding of jobsite dynamics Excellent communication, documentation, and presentation skills Ability to work independently and manage multiple priorities in a fast-paced environment Previous experience in the data center / mission-critical industry is required Previous experience in the Military / Military veterans in all branches that have experience with Electrical / Mechanical is a huge plus (Navy Nukes - EMN, ETN, MMNs, Seabees; Army - Power Generation, Corps of Engineers; Air Force - Power Production; Generator Techs; Maritime, Coast Guard, Army National Guard, etc.) Submittal Instructions: Please apply directly by clicking the link below, alternatively you can forward your resume directly to: ************************************** After applying, if you have further questions, you may call ************ and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, *************************** If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!! Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan EOE/AA Employer M/F/D/V Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate
    $23k-31k yearly est. Easy Apply 2d ago
  • Sales Call Center Agent (Cold Calling - Senior Market)

    Belle 3.9company rating

    Call center representative job in Athens, GA

    Belle is a fast-growing engagement company revolutionizing home healthcare - and it all starts with the feet. 70%+ of U.S. seniors are polychronic, significantly increasing their risk of serious foot issues like infections, ulcers, and even amputations, driving more than $38B in annual preventable medical spend. Belle's solution is centered on in-home care management for at-risk, polychronic seniors. We train and manage a specialized network of nail technicians and community health workers, or "Belle Technicians," who continuously assess a member's health status, collect data and vitals, provide foot screenings/care, and engage members in achieving their health goals. We detect health risks early and our clinical team helps members obtain the care they need, preventing serious health complications and improving outcomes. Our mission is simple yet profound: Bring Joy to Healthcare. If you're passionate about improving healthcare for polychronic seniors and making a real impact, we'd love for you to join us! About this Role Belle is looking for a Sales Call Center Agent in Georgia to join our team and play a key role in expanding our reach. In this role, you will make outbound cold calls to seniors, introducing them to Belle's in-home healthcare services, specifically lower extremity health assessments and chronic care solutions. Your goal is to schedule in-home visits for our technicians, helping seniors stay mobile and healthy. Key Responsibilities * Make outbound cold calls from a provided lead list, introducing them to Belle's services. * Educate seniors about the importance of lower extremity health and chronic care management. * Build rapport and trust with potential clients through clear, compassionate communication. * Schedule in-home health assessments for seniors with Belle's trained technicians. * Overcome objections and address concerns using Belle's proven sales script and training. * Meet and exceed daily, weekly, and monthly appointment-setting goals. * Accurately document calls and update CRM records with customer interactions. Experience, Skills, & Personality * Previous experience in sales, telemarketing, healthcare, or senior services preferred. * Strong verbal skills with the ability to engage and educate seniors. * Positive attitude, persistence, and the ability to handle objections effectively. * Comfortable using CRM systems and call center software. * Bilingual (Preferred): Spanish or other language skills are a plus. Benefits * Competitive base salary + uncapped commission. * Paid training with a structured sales script and coaching to ensure success. * Career growth opportunities with strong performance. * Flexible, remote work environment. Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
    $18k-27k yearly est. 60d+ ago
  • Outbound Call Center Agent - Landmark Automotive Dealership Group

    Landmark Automotive Group 3.4company rating

    Call center representative job in Bogart, GA

    📞 NOW HIRING: OUTBOUND CALL CENTER AGENT - LANDMARK AUTOMOTIVE DEALERSHIP GROUP 📞 JOIN THE WINNING LANDMARK TEAM TODAY-LOCAL FAMILY OWNED AND OPERATED FOR OVER 40 YEARS WITH OVER 150,000 SATISFIED CUSTOMERS- FURTHER YOUR CAREER ! FULL TIME POSITION WITH FULL COMPANY BENEFITS Schedule: 5 DAY WORK WEEK About the Role We are looking for a friendly, professional, and highly self-motivated Outbound Call Center Agent to join our dealership customer care team. In this role, you'll be making effective outbound calls in huge numbers to potential sales customers to schedule appointments, answering questions, and ensuring every caller receives an exceptional experience. Key Responsibilities Make outbound calls in volume to sales leads and successfully create appointments that show. Follow up with past customers and internet inquiries Update customer information in our CRM system Follow up with past customers and internet inquiries Meet daily/weekly call and appointment goals Provide exceptional service that reflects the dealership's values Confirming appointments and following up on missed appointments Qualifications and Requirements Excellent communication and customer service skills Strong phone etiquette and a positive attitude Ability to multitask and work in a fast-paced environment Meet daily/weekly call and appointment goals Prior call center experience with a proven track record is required What We Offer Competitive pay with performance bonuses Opportunities for growth within the dealership Paid training Supportive team environment Full Company benefits-Major medical, health, dental, vision and matching 401k plan JOIN THE WINNING LANDMARK TEAM TODAY AND FURTHER YOUR CAREER !
    $24k-30k yearly est. 57d ago
  • Call Center Representative

    Carshop

    Call center representative job in Duluth, GA

    BMW of Gwinnett Place, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned. WHAT WE HAVE TO OFFER Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work. Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match. Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests. Values-driven culture built on integrity, professionalism, excellence, and teamwork. WHAT WE ARE LOOKING FOR Genuine interest in providing an exceptional customer experience. Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. Excellent communication, interpersonal, and organizational skills. Strong work ethic with the ability to work in a fast-paced, results-driven environment. Prompt responses to internet inquiries with courtesy, accuracy, and professionalism. WHAT YOU CAN BRING TO THE TABLE Commitment: Ensure our customers have a world-class experience at every step along their ownership journey. Excellence: Provide an unparalleled level of expertise to support customer's overall experience. Technical Expertise: Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
    $23k-31k yearly est. 10h ago
  • Call Center Representative

    Eyesouth Partners

    Call center representative job in Lawrenceville, GA

    Headquartered in Atlanta, GA, EyeSouth Partners is an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast. EyeSouth's partner practices' clinical mission is to provide high quality medical and surgical specialty eye care. EyeSouth supports its affiliated practices and physician partners with capital, administrative resources, operating expertise, and strategic guidance with an absolute focus on clinical quality and a patient-first culture. EyeSouth's affiliate network consists of over 40 practices with 300+ doctors providing medical and surgical eye care services at over 175 clinic locations and 20+ ambulatory surgery centers throughout Georgia, Texas, Louisiana, Florida, Tennessee, Ohio, Kentucky, Alabama, Illinois, Pennsylvania, New York, North Carolina, and South Carolina. Position Summary As a Corporate Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service. **Applicants who live and plan to work from the following states will not be considered at this time: Alaska, Arizona, California, Colorado, Delaware, Hawaii, Idaho, Montana, Maryland, Massachusetts, Michigan, Nevada, New Mexico, Oregon, New Hampshire, New Jersey, Utah, New York, Rhode Island, Washington, and Wyoming. Thank you for your interest. Responsibilities Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner. Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties. Verify patient information and obtain necessary medical information to create a comprehensive medical advisory. Update electronic health records (EHR) accurately and efficiently. Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients. Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements. Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction. Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination. Maintain cohesive physician schedules for affiliated practices and locations. Document call interactions and relevant patient information accurately in the call center software system. Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations. Participate in ongoing training to stay updated on medical procedures, policies, and call center software. Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude. Accurately and efficiently process and transfer calls as needed using a multi-line phone system Qualifications High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus. Previous experience in a call center, customer service, or healthcare setting is advantageous. Previous ophthalmology experience a plus. Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly. Empathy, compassion, and a customer-focused mindset when dealing with patients. Familiarity with medical terminology, healthcare procedures, and insurance concepts. Proficiency in using call center software, databases, and electronic health records (EHR) systems. Excellent multitasking skills and the ability to work under pressure. Strong problem-solving abilities to address patient inquiries effectively. Ability to maintain professionalism and composure during stressful situations. Understanding of HIPAA regulations and patient confidentiality. Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment. Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $23k-31k yearly est. Auto-Apply 5d ago
  • Customer Service Representative

    Opus Global 4.6company rating

    Call center representative job in Duluth, GA

    Schedule: Monday-Friday 8:30am-5pm; Wednesdays 9:30a-6p Pay: 14.00/hr, full benefits package offered This position will assist motorist face-to-face with program applications for exemptions, extensions, and waivers, as well as provide emission reprints at assigned Service Center. This position will also disseminate information about the program, answer general questions, and resolve issues surrounding the application requirements. On occasion, the incumbents in these positions may be scheduled to work at a Service Center different than their assigned Service Center(s) in order to meet the GA Clean Air Force contractual requirements. Duties and Responsibilities: * Open and close Service Center facility according to designated hours of operation and send appropriate notifications/reports set forth by Management per the Standard Operating Procedures. * Professionally respond to inquiries from motorists relating to program rules and requirements. This includes: * Determining if vehicle owners are eligible for extensions, exemptions or special case waivers. * Issuing waivers, extensions, exemptions and special case waivers per prescribed procedures. * Determining if vehicle receipts for repair expenditures are over the prescribed limit and whether they are qualifying repairs. * Inspecting vehicles to determine if prescribed auto repairs were performed. * Resolving issues and providing written reports to Management on issues. * Maintain cleanliness and professional work environment in and around the Service Center office and its facilities. * Review, retain all aspects of local Clean Air and Emission Program Rules and Regulations and adapt to Program changes as well as Clean Air Rules and Regulations changes. * Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS). * Other duties as needed to ensure the smooth operation of the program as assigned by the Customer Service Manager or the Service Center Manager. Knowledge and Skills: * Competency using Microsoft Office Suite (MS Word, Excel, and Outlook). * Ability to work a copier/scanner and upload/save documents. * Excellent verbal, written and interpersonal communication skills with the ability to interface effectively with motorist * Dependable, reliable, punctual and self-motivated. * Professional manner and ability to display a positive disposition at all times. * The ability to work in a fast paced team environment. * Ability to understand and administer the Clean Air Force and Emission Program Rules and Regulations. Education and Work Experience: * High School Diploma or equivalent; some college preferred. * One year of experience in a Customer Service environment required. * MUST pass an Emissions Inspector Certification Test (80%) after in-house training and any certification as determined by management. * Dependable, reliable, punctual and self-motivated. * Professional manner and ability to display a positive disposition at all times. * The ability to work in a fast paced team environment. * Ability to understand and administer the Clean Air Force and Emission Program Rules and Regulations.
    $25k-32k yearly est. 7d ago
  • Outbound Call Center Representative - Insurance

    Alacrity Solutions

    Call center representative job in Conyers, GA

    Alacrity Solutions Outbound Call Center Representative - Insurance Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit ************************** The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents. Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.) Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift. Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured. Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file. Provides thorough claim documentation for each claim. Create invoice for files worked. Skills & Requirements: Report First Notice of Loss Claims Manage Outbound Calls in a Timely Manner Meet Team/Personal Qualitative and Quantitative Targets Previous experience in a customer support role. Strong phone and verbal communication skills along with active listening. Ability to multitask, set priorities, and manage time effectively. Knowledge of Microsoft Office i.e., Word, Outlook, Excel. Ability to type a minimum of 40 words per minute. High school degree. Supervisory Responsibilities: N/A Physical & Mental Demands: The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel. Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Starting salary range: $12.00 per hour Job Specifics: In Office (Conyers, GA) Full-Time (M-F, 8:30 am-5:00 pm) Travel Required: None Why Choose Alacrity?: Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program HSA Bank with selection of High Deductible Health Plan 401K plan options Paid Time Off Accruals Paid Holidays Affirmative Action/EEO Statement Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. How Long We Retain Personal Information: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.
    $12 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Amerivet 3.6company rating

    Call center representative job in Gainesville, GA

    About us: At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose - and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you'll have a full network of support-from local team leaders, veterinary experts, and a dedicated Support Center that's here to help. Your voice matters here. Your work has a purpose, and we're here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you. Job Summary: As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you'll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners. Key Responsibilities: Client Communication & Scheduling: · Answer calls and emails promptly with professional, friendly service · Schedule appointments based on client needs and veterinarian availability, including forward booking · Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track · Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments Client Relations & Service: · Greet clients warmly and ensure a positive experience throughout their visit · Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team · Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor · Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Managing Patient Information & Technology: · Update client and patient records in our practice management system with accuracy and efficiency · Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims · Maintain organized records of client communications and appointments to streamline operations Support the Medical Team & Practice Operations · Provide clients with accurate post-visit instructions, including medication schedules and follow-up care · Help maintain a clean, organized reception area and assist with daily practice operations as needed · Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store Qualifications: · High school diploma or equivalent work experience required · Excellent communication skills and a strong desire to provide compassionate, client-focused service · Prior customer service experience, preferably in a veterinary or healthcare setting · Basic proficiency with technology, including scheduling software and online communication platforms · Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. Working Conditions: · Full-time position with the possibility of evening and/or weekend hours based on the client and patient needs of the practice. · Must be able to work in a fast-paced, dynamic environment. · Occasional lifting up to 40 pounds independently and physical tasks may be required At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
    $25k-33k yearly est. Auto-Apply 60d+ ago
  • Call Center Agent

    Beaver Toyota of Cumming

    Call center representative job in Cumming, GA

    Job Description Call Center Representative - Appointment Coordinator (Beaver Toyota & Beaver Mazda) Cumming, GA | Full-Time | Commission + Base Pay | Automotive Industry Unleash Your Potential. Drive Your Own Success. Beaver Toyota of Cumming and Beaver Mazda are looking for motivated, positive, and energetic individuals to join our fast-paced Client Care Center (CCC)! As a Call Center Representative, you'll be the voice of two of the most recognized and trusted automotive dealerships in Georgia. What You'll Do: This isn't just a “call center job” - this is a performance-driven role where your hustle and consistency directly impact your paycheck. Handle inbound and outbound calls from new and returning customers Set service and sales appointments for both Beaver Toyota and Beaver Mazda Provide exceptional customer service, ensuring every caller has a “wow” experience Follow up with leads, vehicle or servicing inquiries, and missed appointments Collaborate closely with sales and service teams to keep the schedule full and customers happy Track activity, appointments, and follow-up to maximize commission You'll Thrive Here If You: Love connecting with people and have a friendly, professional phone voice Are a self-starter who thrives in a fast-paced environment Want to control your income based on performance Enjoy working with a fun, supportive, and driven team Are coachable and ready to learn What's In It for You: Competitive base pay + commission Monthly performance bonuses Full benefits package (medical, dental, 401(k), paid time off Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f. Restaurant on campus g. Salon on campus - with employee discounts h. A positive, empowering culture at a company that actually cares about its people i. The chance to represent two respected brands: Beaver Toyota & Beaver Mazda Requirements: Call center or customer service experience is a plus (but not required) Strong verbal and written communication skills Ability to multi-task, stay organized, and work independently Must be available for some evenings and weekends Ready to Join the Beaver Team? If you're ready to build a career - not just a job - apply now. Let's grow together. Apply today and start earning what you're worth.
    $22k-31k yearly est. 31d ago
  • Call Center Agent

    Beaver Auto Group

    Call center representative job in Cumming, GA

    Call Center Representative - Appointment Coordinator (Beaver Toyota & Beaver Mazda) Cumming, GA | Full-Time | Commission + Base Pay | Automotive Industry Unleash Your Potential. Drive Your Own Success. Beaver Toyota of Cumming and Beaver Mazda are looking for motivated, positive, and energetic individuals to join our fast-paced Client Care Center (CCC)! As a Call Center Representative, you'll be the voice of two of the most recognized and trusted automotive dealerships in Georgia. What You'll Do: This isn't just a “call center job” - this is a performance-driven role where your hustle and consistency directly impact your paycheck. Handle inbound and outbound calls from new and returning customers Set service and sales appointments for both Beaver Toyota and Beaver Mazda Provide exceptional customer service, ensuring every caller has a “wow” experience Follow up with leads, vehicle or servicing inquiries, and missed appointments Collaborate closely with sales and service teams to keep the schedule full and customers happy Track activity, appointments, and follow-up to maximize commission You'll Thrive Here If You: Love connecting with people and have a friendly, professional phone voice Are a self-starter who thrives in a fast-paced environment Want to control your income based on performance Enjoy working with a fun, supportive, and driven team Are coachable and ready to learn What's In It for You: Competitive base pay + commission Monthly performance bonuses Full benefits package (medical, dental, 401(k), paid time off Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f. Restaurant on campus g. Salon on campus - with employee discounts h. A positive, empowering culture at a company that actually cares about its people i. The chance to represent two respected brands: Beaver Toyota & Beaver Mazda Requirements: Call center or customer service experience is a plus (but not required) Strong verbal and written communication skills Ability to multi-task, stay organized, and work independently Must be available for some evenings and weekends Ready to Join the Beaver Team? If you're ready to build a career - not just a job - apply now. Let's grow together. Apply today and start earning what you're worth.
    $22k-31k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative (Bilingual)

    Copart 4.8company rating

    Call center representative job in Gainesville, GA

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: * One year of office support experience in a customer service role preferred * High School diploma * Excellent customer service skills and attitude * Excellent written and verbal skills * Proficient with office equipment * Attention to detail * Problem-solving * Computer proficiency - MS Suite * Typing speed 45WPM * Professional appearance * Ability to multi-task in a fast-paced environment * Bilingual skills a plus * Occasional overtime as needed Pay $18.00 - $20.29 per hour Benefits Summary: * Medical/Dental/Vision * 401k plus a company match * ESPP - Employee Stock Purchase Plan * EAP - Employee Assistance Program (no cost to you) * Vacation & Sick pay * Paid Company Holidays * Life and AD&D Insurance * Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: * E-verify Participation * Right to Work
    $18-20.3 hourly Auto-Apply 60d+ ago
  • Call Center Operator

    Intralot Inc.

    Call center representative job in Duluth, GA

    Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for all Shifts including nights and weekends. Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities: Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities: Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages (inbound/outbound) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
    $24k-32k yearly est. Auto-Apply 15d ago
  • Outbound Call Agent

    Jr Bolton Services

    Call center representative job in Sugar Hill, GA

    Full-time Description Bolton Plumbing, HVAC, and Fireplaces in Sugar Hill, GA is looking to hire a full-time Outbound Call Representative to provide exceptional customer service while making outbound calls to our existing customer database. We pay a competitive wage. You would also be eligible for our generous benefits including SIMPLE IRA (100% employee-owned from day one and we match contributions up to 3%), 100% Premium Covered Healthcare Plan, paid holidays, and up to three weeks of paid vacation based on length of service. If this sounds like the right fit for you, apply today! ABOUT BOLTON HEATING, AIR, AND FIREPLACES At Bolton, we do more than just ensure our customers' HVAC equipment always runs smoothly--we focus on making homes truly comfortable. We offer personalized care, dependable services, enhanced energy efficiency, and, most importantly, peace of mind. Since 1983, residents have placed their trust in our name, our services, and the dependability of our products. In fact, it's our commitment to our clients that lit a fire under us, motivating us to use our decades of industry experience to offer a whole new line of products and services. So, in spring 2005, our full-service grill, gas lighting, and fireplace store was born in Atlanta, Georgia: Peachtree Comfort Gallery (now Bolton Heating, Air, and Fireplaces). And now, in 2022, we have introduced Plumbing to our already outstanding services. We are a one-stop-shop for the comfort, safety, and efficiency of our customers' homes. We know we wouldn't be able to help Greater Atlanta homeowners attain the comfort and savings they crave without our hardworking team. This is why we offer competitive compensation, excellent benefits, and a great work environment that people want to be a part of. Here at Bolton, we truly value our team members so no one is just a number to us. Requirements QUALIFICATIONS At least 1 year of experience in a customer service, call center, or related role OR an equivalent combination of education and experience Basic computer skills including Microsoft Office Adhere to the company's plan for resolving customer complaints quickly and favorably Highly organized with exceptional follow-through abilities Must be willing to adapt to company processes and procedures Comfortable being held accountable to maintaining call counts and conversion rates Being comfortable with doing outbound calling is a must Some college is preferred, but not required. Do you have strong written and verbal communication skills? Are you friendly, empathetic, and patient? Can you present yourself professionally in person, over the phone, and through online chats? Are you organized and attentive to detail? Can you multitask and effectively prioritize your work? Are you a team player who is willing to jump in where you are needed? Can you learn and retain knowledge on fireplaces, grills, HVAC, and our other products?
    $19k-25k yearly est. 60d+ ago
  • Sales Call Center Agent (Cold Calling - Senior Market)

    Belle 3.9company rating

    Call center representative job in Athens, GA

    Job Description Belle is a fast-growing engagement company revolutionizing home healthcare - and it all starts with the feet. 70%+ of U.S. seniors are polychronic, significantly increasing their risk of serious foot issues like infections, ulcers, and even amputations, driving more than $38B in annual preventable medical spend. Belle's solution is centered on in-home care management for at-risk, polychronic seniors. We train and manage a specialized network of nail technicians and community health workers, or “Belle Technicians,” who continuously assess a member's health status, collect data and vitals, provide foot screenings/care, and engage members in achieving their health goals. We detect health risks early and our clinical team helps members obtain the care they need, preventing serious health complications and improving outcomes. Our mission is simple yet profound: Bring Joy to Healthcare. If you're passionate about improving healthcare for polychronic seniors and making a real impact, we'd love for you to join us! About this Role Belle is looking for a Sales Call Center Agent in Georgia to join our team and play a key role in expanding our reach. In this role, you will make outbound cold calls to seniors, introducing them to Belle's in-home healthcare services, specifically lower extremity health assessments and chronic care solutions. Your goal is to schedule in-home visits for our technicians, helping seniors stay mobile and healthy. Key Responsibilities Make outbound cold calls from a provided lead list, introducing them to Belle's services. Educate seniors about the importance of lower extremity health and chronic care management. Build rapport and trust with potential clients through clear, compassionate communication. Schedule in-home health assessments for seniors with Belle's trained technicians. Overcome objections and address concerns using Belle's proven sales script and training. Meet and exceed daily, weekly, and monthly appointment-setting goals. Accurately document calls and update CRM records with customer interactions. Experience, Skills, & Personality Previous experience in sales, telemarketing, healthcare, or senior services preferred. Strong verbal skills with the ability to engage and educate seniors. Positive attitude, persistence, and the ability to handle objections effectively. Comfortable using CRM systems and call center software. Bilingual (Preferred): Spanish or other language skills are a plus. Benefits Competitive base salary + uncapped commission. Paid training with a structured sales script and coaching to ensure success. Career growth opportunities with strong performance. Flexible Schedule Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Powered by JazzHR orbs2VdJU8
    $18k-27k yearly est. 11d ago
  • Outbound Call Center Representative - Insurance

    Alacrity Solutions

    Call center representative job in Conyers, GA

    Job Description Alacrity Solutions Outbound Call Center Representative - Insurance Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit ************************** The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents. Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.) Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift. Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured. Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file. Provides thorough claim documentation for each claim. Create invoice for files worked. Skills & Requirements: Report First Notice of Loss Claims Manage Outbound Calls in a Timely Manner Meet Team/Personal Qualitative and Quantitative Targets Previous experience in a customer support role. Strong phone and verbal communication skills along with active listening. Ability to multitask, set priorities, and manage time effectively. Knowledge of Microsoft Office i.e., Word, Outlook, Excel. Ability to type a minimum of 40 words per minute. High school degree. Supervisory Responsibilities: N/A Physical & Mental Demands: The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel. Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Starting salary range: $12.00 per hour Job Specifics: In Office (Conyers, GA) Full-Time (M-F, 8:30 am-5:00 pm) Travel Required: None Why Choose Alacrity?: Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program HSA Bank with selection of High Deductible Health Plan 401K plan options Paid Time Off Accruals Paid Holidays Affirmative Action/EEO Statement Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. How Long We Retain Personal Information: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws. Powered by JazzHR FDib0sHvoS
    $12 hourly 12d ago
  • Call Center Operator _Sports Betting

    Intralot Inc.

    Call center representative job in Duluth, GA

    Intralot is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. *Must be available to work Nights and Weekends* Education, Training and Experience High school diploma or equivalent training and experience. 3 years customer service experience, preferably in a technical call center environment Call tracking system experience Outstanding verbal communication skills and a positive attitude Relevant experience and/or knowledge in the Sports Betting or gaming industries. Previous sales experience preferred Knowledge, Skills and Abilities Working knowledge of tracking software Technical customer service skills Basic computer skills, including Microsoft Word and Excel Excellent telephone etiquette Ability to handle being rejected and remain calm and collected Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Handle Chat Support, Inbound calls and answer emails from customers. Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support. Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products Engage potential customers in dialogue that open opportunities Support and guide customers with all requests and escalating and following up when necessary. Meet company expectation for excellent customer service Maintain a friendly, professional tone at all times Function as part of the team with sincere enthusiasm Take relevant notes on all call for future use and enter into database Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc is an Equal Opportunity Employer
    $24k-32k yearly est. Auto-Apply 60d+ ago

Learn more about call center representative jobs

How much does a call center representative earn in Athens, GA?

The average call center representative in Athens, GA earns between $21,000 and $35,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Athens, GA

$27,000
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