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  • Customer Service Representative

    Esquire Bank 4.4company rating

    Call center representative job in Jericho, NY

    Basic Function: The principal responsibility of this position is to create a welcoming environment for all clients while providing client support to our New York Branch. This individual will be the first point of contact for clients and internal partners. Principal Responsibilities: Answer and direct incoming telephone calls, take messages and greet customers in a friendly and courteous manner. Assist customers with deposits, withdrawals, or payments and resolve client concerns. Process transactions per customer requests. Transactions could include cash and check deposits, cash withdrawals or check cashing, issuing bank checks, debit card services, check ordering, online banking assistance, stop payments and wire transfers. Open commercial and consumer accounts and assist customers with routine account related inquiries. Respond to emails from clients in a timely manner and confirm with client that their request has been processed to their satisfaction. Utilize Sales Force to track client interactions. Assist with branch vault opening, closing and balancing procedures. Inform customers about bank products and services. Always maintain a professional appearance and demeanor. Comply with all department Security, company policies, procedures, and regulations. Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements. Background and Experience: High school diploma or equivalent required, and 1-3 years Teller/customer service experience. Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, and speak clearly to customers and employees. Excellent organizational and time management skills. Ability to work independently with little to no supervision. Cash handling experience preferred. High level of accountability, efficiency, and accuracy. Prior Customer Service experience. Microsoft Office and Excel skills. Salesforce experience preferred. Location: Esquire Bank, Jericho, NY (On-site) Full time - M-F 8:30 am - 5:30 pm Estimated Salary Range: $40,000 - $55,000 / year Compensation may vary based on education, skills, qualifications and/or expertise.
    $40k-55k yearly 16h ago
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  • Customer Service Representative

    Russell Tobin 4.1company rating

    Call center representative job in Port Washington, NY

    Russell Tobin's client is hiring a Customer Service Representative in Port Washington, NY Employment Type: Contract Pay rate: English Speaker - $17.50 French Speaker - $20 Responsibilities: Answer incoming calls and process customer orders. Troubleshoot technical issues, particularly related to electrical and IT systems, and communicate solutions clearly. Resolve customer complaints while maintaining composure and professionalism. Document customer interactions accurately and track call types. Follow up with customers regarding order status, shipping, and stock availability. Maintain support service levels consistent with Luxottica's standards. Perform all other duties as assigned. Requirements: High school diploma or equivalent. Minimum 1 year of experience in customer service, hospitality, or call center environments. Excellent telephone etiquette and communication skills (verbal and written). Strong PC skills including Microsoft Office (Word, Excel) and internet navigation. Ability to prioritize tasks, manage time efficiently, and work well in a team environment. Demonstrated listening and comprehension skills. Nice to have: Higher education degree. Experience using SAP. Knowledge of optical products and industry terminology. Bilingual in French. Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
    $31k-37k yearly est. 2d ago
  • Online Customer Service Representative

    London Jewelers 3.5company rating

    Call center representative job in Glen Head, NY

    London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Add products and update content on London Jewelers website Maintain Brand pages on London Jewelers website updating banners, products and information Daily price and inventory updates on our website Resolve customer complaints in a professional manner Process orders, returns, and exchanges Track monthly store traffic report Daily cash report Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active Provide product and service information and guidance Maintain appointment requests for store locations Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Stay updated on product knowledge and company policies Follow daily task check list Maintain a positive and empathetic attitude toward customers Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
    $25 hourly 16h ago
  • Airport Customer Service Agent

    GAT 3.8company rating

    Call center representative job in Ronkonkoma, NY

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
    $30k-37k yearly est. 8d ago
  • Call Center Representative

    Fair Haven Community Health Care 4.0company rating

    Call center representative job in New Haven, CT

    We are seeking a Call Center Representative to join our dynamic team! in Connecticut, training onsite) The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more. Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
    $33k-39k yearly est. Auto-Apply 14d ago
  • New Car Dealer BDC Call Center Representative

    Nissan of Smithtown

    Call center representative job in Saint James, NY

    Are you looking for a fast-paced environment with great earning potential? The demand for automotive services is increasing!!! -- Nissan of Smithtown is looking for several Call Center Representatives to keep up with the demand in phone traffic. Apply to be a member of our service or sales team today! JOB DESCRIPTION: Do you have experience in being a Telemarketer or Appointment Setter? We have the phone traffic to keep you busy. We operate the one of largest Nissan Sales and Service departments on Long Island. Salary and lucrative bonuses -- if you're motivated by money --Earn $40,000+ /year apply today. Responsibilities (include but not limited to): Prospect daily for potential customers Call and email prospects in an effort to set an appointment. Learn to overcome objections and ask for the appointment. Prepare follow up literature to market to these clients. Track activity and complete reports. Follow all company policies and procedures. Requirements: Some telemarketing experience preferred Outstanding communication skills in both verbal and written. Confidence in your ability to be successful. A desire to work in a commission, performance based, environment. Great attitude with high energy personality. Excellent customer service skills. Professional appearance and work ethic. Self-starter and self-motivated. Ability to work well in a process driven environment. Compensation: Huge Earning Potential Full Training & Support
    $40k yearly 29d ago
  • Call Center Representative

    Bath Planet

    Call center representative job in Hauppauge, NY

    Job Description Call Center Representative (Part-time to Full-time) Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment. General Purpose: Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements. Responsibilities: Deliver scripted pitch to the homeowners Adjust scripted pitch to meet needs of specific homeowners Handle homeowner's questions and objections Obtain homeowners' information including names, addresses, phone numbers, etc. Receive and input appointment details into the system Input homeowners' information and notes from the conversation Confirm appointments placed with canvassers or sales reps Issue appointments for reps to meet with prospective homeowners Conduct quality control phone calls Answer inbound telephone calls from advertising responses Follow up on initial contacts with homeowners Maintain accurate and updated lead information and reports Qualifications: Knowledge of sales and marketing principles and strategies Relevant work experience in telemarketing, inside sales, customer service, or promotions Proficiency in relevant computer applications Product knowledge - Training provided "Smile and dial" mindset - must be comfortable and confident on the phone Excellent verbal communication skills Strong note-taking abilities for accurate follow-up Effective time management and ability to prioritize tasks Consistent follow-up on leads is essential Well-spoken with an engaging, upbeat personality that shines through the phone Positive, self-motivated attitude with a strong work ethic Results-driven mindset - ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team Perks: Performance-based biweekly bonuses Fun games and incentive rewards Growth opportunities as they arise Positive, supportive work environment 90-day review with potential for role and compensation advancement Ready to join a winning team? Apply today and start making a difference while building your future! Powered by JazzHR S2PrMEUYFB
    $30k-39k yearly est. 30d ago
  • Call Center Representative - Hauppauge (Based On Site)

    Long Island Select Healthcare, Inc. 4.2company rating

    Call center representative job in Riverhead, NY

    Job Description About Company: Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers. We are a Federally Qualified Health Center (FQHC) that provides Article 16 and 28 clinic services at 8 locations across Suffolk County, New York. We are a multi-specialty healthcare provider caring for our community through Primary and Specialty Medical Care, Dental, Behavioral Health, Audiology, Physical Therapy, Occupational Therapy and Speech Language Pathology. We currently provide care to over 7,000 patients and have an annual operating revenue of $22m. LISH is a forward-thinking, community-oriented organization! We are a certified NYS Patient-Centered Medical Home, with a mission to make a difference in our community. Our unique offerings include a robust Chronic Care Management program, Telemedicine & Virtual Care services and integrated Primary & Behavioral Healthcare. About the Role: The Call Center Representative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently. Representatives are expected to maintain a positive attitude while managing a high volume of calls, ensuring that each interaction is handled with care and professionalism. The ultimate goal is to enhance the customer experience, leading to increased retention and positive brand perception. By effectively communicating and problem-solving, the Call Center Representative contributes significantly to the overall success of the organization. Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service role, preferably in a call center environment. Strong verbal communication skills and a friendly demeanor. Preferred Qualifications: Associate's degree or higher in a related field. Experience with customer relationship management (CRM) software. Bilingual abilities in English and another language. Responsibilities: Answer incoming calls and respond to customer inquiries in a timely and professional manner. Provide accurate information regarding products and services and assist customers with their needs. Document customer interactions and maintain detailed records of conversations and resolutions. Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions. Collaborate with team members and other departments to ensure a seamless customer experience. Schedules appointments for patients: Obtains & enters accurate demographic information into the EMR Identifies client needs, clarifies information, research issues and provides solutions. Identifies appropriate insurance as needed and re-verifies accordingly Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments Reviews appointment details with caller prior to hanging up Updates patient registration/demographic info with new/terminated insurance policies, copay information Makes reminder phone calls as requested Reschedules appointments when necessary Processes new patient registration forms, HIPAA, privacy notice, and demographic forms. Communicates Sliding Scale policy to patients, requests documentation. All other duties as assigned by the Patient Services Management team. Skills: The required skills for this role include strong communication and interpersonal abilities, which are essential for effectively engaging with customers and addressing their needs. Problem-solving skills are utilized daily to identify issues and provide timely solutions, ensuring customer satisfaction. Attention to detail is crucial when documenting interactions and maintaining accurate records. Preferred skills, such as familiarity with CRM software, enhance the efficiency of managing customer information and tracking interactions. Bilingual skills can significantly improve communication with a diverse customer base, further enriching the customer experience.
    $30k-38k yearly est. 20d ago
  • French/English Call Center Rep

    Global Channel Management

    Call center representative job in Port Washington, NY

    French/English Call Center needs1+ year(s) of experience working in customer service, hospitality or call center environment French/English Call Center requires: High school diploma Work hours: 11:00am 7:15pm & Training is (9am 5pm) for 2 weeks (35 hours a week) 1+ year(s) of experience working in customer service, hospitality or call center environment Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice Strong verbal and written communication skills Demonstrated listening and comprehension skills A clear team player with strong interpersonal skills Ability to maintain composure when dealing with difficult customer situations Excellent time management skills must be able to prioritize tasks efficiently Strong PC skills including MS Office; Word and Excel Ability to navigate information systems and internet PREFERRED QUALIFICATIONS Higher education degree Previous experience using SAP Previous experience in the optical industry, full knowledge of optical products and a strong command of the industry language Bilingual French French/English Call Center duties: Answers incoming calls and processes orders. Resolves customer complaints, troubleshoots issues to determine best path for resolution. Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Customer Service standards. Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. Takes inbound phone calls for up-to 90% of assigned shift. Performs all other duties as assigned.
    $30k-39k yearly est. 60d+ ago
  • Call Center Representative

    Stony Brook Community Medical, PC 3.2company rating

    Call center representative job in Setauket-East Setauket, NY

    Act as a central point of communication among providers, patients and other team members of our team. Incumbent schedules patients for provider appointments and diagnostic testing utilizing knowledge of medical terminology and practice policies and protocols. Troubleshoots patient concerns and routes calls to the appropriate staff member when needed. Essential Job Functions: Answer large volume of calls promptly. Screen all calls for urgency and handle all calls with confidence, compassion and efficiency. Schedules patient appointments and diagnostic testing for all providers. Collect and verify patient demographic information as well as verify insurance when appropriate. Accurately records patient messages and routes them to the provider or appropriate team member. Reviews and maintains provider's schedules according to practice guidelines to ensure patients are scheduled appropriately.
    $22k-29k yearly est. 11d ago
  • Call Center Representative

    Key Hyundai of Milford

    Call center representative job in Milford, CT

    Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $28k-37k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative

    Genesis of Milford

    Call center representative job in Milford, CT

    Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $28k-37k yearly est. Auto-Apply 60d+ ago
  • Call Center Rep - Data Entry

    Hamilton Connections 3.7company rating

    Call center representative job in East Haven, CT

    Hamilton Connections in Hamden is seeking reliable Customer Service/ Call Center agents in East Haven to join our team. In this role, you will be responsible for handling calls and scheduling appointments. Responsibilities Take inbound calls from customers Provide exceptional customer service throughout the appointment-setting process Explain pricing and services to customers Skills Strong communication skills Computer knowledge and data entry Administrative experience Excellent customer service skills Fluency in English is required; additional language skills are a plus Must be reliable Detail $18.00 35 - 45+ hours per week Can be scheduled anytime between 7:30am to 5:00pm Monday - Saturday (rotating Saturdays through most of the year) Long term position
    $30k-35k yearly est. 13d ago
  • Call Center Agent - Bilingual

    Spire Orthopedic Partners

    Call center representative job in Stamford, CT

    Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. What you'll do: Responsibilities/Duties: * Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. * Manage calls from patients requiring medical care and provide / gather information needed. * Take electronic messages and convey information to respective medical care providers. * Screen and transfer calls to the appropriate person/department. * Assign pending documents into a patient's chart within the EMR system. * Other duties as assigned by managers and leads.
    $31k-44k yearly est. 34d ago
  • Call Center Representative

    The Vascular Experts 3.8company rating

    Call center representative job in Shelton, CT

    Job Title: Call Center Representative Reports To: Director Location(s): The Vascular Experts Pay Status: Full Time / Hourly Non-Exempt Incumbent consistently provides courteous, informative and professional service and responsiveness to all calls from patients, family members or other callers. Schedules appointments for callers as required. Principal Duties & Responsibilities: Answers multi phone lines, greets all callers politely and quickly determines the needs of the caller. Schedules appointments for callers with the appropriate physician or provider. Uses mail/e-mail/faxes to deliver paperwork to all new patients of the practice Introduces patients to our patient portal and its associated functions. Accurately documents all necessary patient information into the appointment notes. Promptly notifies the appropriate staff/physicians of any emergency calls from a hospital, facility, physician and/or patient. Retrieves messages from the patient portal and responds to them in a timely manner. Directs phones calls that require assistance from office personnel to appropriate office staff. Performs other related duties as assigned by direct manager or other authorized manager of TVE. Required Experience, Education & Licensure: Incumbent must possess a minimum education of a High School Diploma (or GED), with a minimum of two (2) years of prior experience in a customer service call center or a receptionist position. Must demonstrate effective communication skills and the ability to interact tactfully with a variety of callers and the ability to independently schedule appointments or resolve patient/family member questions.
    $29k-34k yearly est. 56d ago
  • SERVICE DEPARTMENT CALL CENTER AGENT

    A-1 Auto Service Inc. 3.7company rating

    Call center representative job in New Haven, CT

    Job DescriptionDescription: An Automotive Service BDC (Business Development Center) job involves handling inbound and outbound calls, emails, and text messages to schedule service appointments, follow up on leads, and maintain customer relationships for the service department. Key responsibilities include scheduling appointments, confirming appointments, calling no-shows, generating customer satisfaction calls, managing leads in a database, and responding to online inquiries. A successful candidate requires strong customer service, communication, organizational, and computer skills, as well as a professional and personable demeanor. Key Responsibilities: Appointment Setting: Utilize phone, text, and email to schedule service appointments for customers. Follow-Up: Conduct follow-up calls to confirm appointments, check on service satisfaction (CSI calls), and reschedule no-shows. Lead Management: Respond to internet leads, manage customer information in the BDC tracker or database, and provide ongoing communication. Marketing Initiatives: Contact customers based on dealership marketing campaigns and promotions. Customer Service: Maintain a positive attitude, provide excellent customer experience, and direct customers to appropriate service personnel. Requirements: Communication: Strong verbal and written communication skills, including active listening and persuasion. Technical Proficiency: Proficient with Microsoft Office, the internet, and dealership CRM software. Customer Service: A strong focus on customer satisfaction and enthusiasm for providing excellent service. Organization: Excellent organizational and follow-up skills to manage heavy call volume and customer data. Professionalism: A professional and personable demeanor, with the ability to handle both positive and negative interactions
    $34k-43k yearly est. 30d ago
  • Bilingual Customer Rep

    Globalchannelmanagement

    Call center representative job in Port Washington, NY

    Bilingual Customer Rep needs 1+ years experience Bilingual Customer Rep requires: customer service, hospitality or call center environment SAP MS Office; Word and Excel Optical industry French/English LAN Ethernet Temp remote role Must be in Port Washington, NY Bilingual Customer Rep duties: Answers incoming calls and processes orders. Resolves customer complaints, troubleshoots issues to determine best path for resolution. Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Luxotticas Customer Service standards. Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. Takes inbound phone calls for up-to 90% of assigned shift. Performs all other duties as assigned.
    $34k-55k yearly est. 39d ago
  • Call Center Representative

    Fair Haven Community Health Care 4.0company rating

    Call center representative job in New Haven, CT

    Job Description We are seeking a Call Center Representative to join our dynamic team! in Connecticut, training onsite) The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more. Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR 6dVt1bePvb
    $33k-39k yearly est. 15d ago
  • New Car Dealer BDC Call Center Representative

    Nissan of Smithtown

    Call center representative job in Saint James, NY

    Are you looking for a fast-paced environment with great earning potential? The demand for automotive services is increasing!!! -- Nissan of Smithtown is looking for several Call Center Representatives to keep up with the demand in phone traffic. Apply to be a member of our service or sales team today! JOB DESCRIPTION: Do you have experience in being a Telemarketer or Appointment Setter? We have the phone traffic to keep you busy. We operate the one of largest Nissan Sales and Service departments on Long Island. Salary and lucrative bonuses -- if you're motivated by money --Earn $40,000+ /year apply today. Responsibilities (include but not limited to): Prospect daily for potential customers Call and email prospects in an effort to set an appointment. Learn to overcome objections and ask for the appointment. Prepare follow up literature to market to these clients. Track activity and complete reports. Follow all company policies and procedures. Requirements: Some telemarketing experience preferred Outstanding communication skills in both verbal and written. Confidence in your ability to be successful. A desire to work in a commission, performance based, environment. Great attitude with high energy personality. Excellent customer service skills. Professional appearance and work ethic. Self-starter and self-motivated. Ability to work well in a process driven environment. Compensation: Huge Earning Potential Full Training & Support
    $40k yearly 60d+ ago
  • Call Center Representative

    Bath Planet

    Call center representative job in Hauppauge, NY

    Call Center Representative (Part-time to Full-time) Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment. General Purpose: Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements. Responsibilities: Deliver scripted pitch to the homeowners Adjust scripted pitch to meet needs of specific homeowners Handle homeowner's questions and objections Obtain homeowners' information including names, addresses, phone numbers, etc. Receive and input appointment details into the system Input homeowners' information and notes from the conversation Confirm appointments placed with canvassers or sales reps Issue appointments for reps to meet with prospective homeowners Conduct quality control phone calls Answer inbound telephone calls from advertising responses Follow up on initial contacts with homeowners Maintain accurate and updated lead information and reports Qualifications: Knowledge of sales and marketing principles and strategies Relevant work experience in telemarketing, inside sales, customer service, or promotions Proficiency in relevant computer applications Product knowledge - Training provided "Smile and dial" mindset - must be comfortable and confident on the phone Excellent verbal communication skills Strong note-taking abilities for accurate follow-up Effective time management and ability to prioritize tasks Consistent follow-up on leads is essential Well-spoken with an engaging, upbeat personality that shines through the phone Positive, self-motivated attitude with a strong work ethic Results-driven mindset - ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team Perks: Performance-based biweekly bonuses Fun games and incentive rewards Growth opportunities as they arise Positive, supportive work environment 90-day review with potential for role and compensation advancement Ready to join a winning team? Apply today and start making a difference while building your future!
    $30k-39k yearly est. Auto-Apply 60d+ ago

Learn more about call center representative jobs

How much does a call center representative earn in Brookhaven, NY?

The average call center representative in Brookhaven, NY earns between $27,000 and $44,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Brookhaven, NY

$34,000

What are the biggest employers of Call Center Representatives in Brookhaven, NY?

The biggest employers of Call Center Representatives in Brookhaven, NY are:
  1. Uncle Giuseppe's
  2. Stonybrook Day Camp
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