Call center representative jobs in Buffalo, NY - 206 jobs

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel and rental car for this training. Summary of Role: The Member Advocate serves as a trusted advisor, empathetic listener, and service professional, delivering world-class support with a hospitality-driven approach. This role is designed to elevate the member experience by blending financial expertise with the warmth and attentiveness found in the best hospitality environments. Member Advocates engage members in meaningful, consultative conversations that uncover needs, offer tailored solutions, and build lasting relationships. Member Advocates are empowered to resolve issues independently at first contact, leveraging advanced problem-solving skills and digital fluency to navigate systems efficiently. They handle sensitive and complex interactions with care, ensuring every member feels heard, understood, and valued. Member Advocates are also champions of continuous improvement, always seeking ways to enhance service delivery, efficiency, and member outcomes. Essential Job Functions/Responsibilities: Provide exceptional service by actively listening, demonstrating empathy, and resolving member inquiries with professionalism and accuracy. Resolve issues at first contact whenever possible, using sound judgment, resourcefulness, and a thorough understanding of internal policies and procedures. Manage inbound calls, chats, and / or emails related to account information, transactions, digital banking, and financial products. Proactively educate members on Broadview's products, services, and digital tools, identifying opportunities to enhance financial wellness and deepen relationships. Maintain a thorough understanding of Broadview policies, procedures, and compliance requirements to ensure accurate and secure handling of member information. Navigate multiple banking systems and technologies to research, resolve, and document member interactions efficiently and securely while ensuring compliance with regulatory requirements and internal controls on handling member data and financial transactions. Meet or exceed performance metrics and KPIs, including but not limited to, quality assurance, call handle time, member satisfaction, productivity, and service excellence goals. Continuously seek opportunities to improve service delivery, streamline processes, and enhance member outcomes. Collaborate with team members and leadership to support a positive, solutions-oriented culture and contribute to ongoing process improvements. Participate in ongoing training and development to strengthen product knowledge, technical proficiency, and communication skills. Minimum Job Qualifications: Associate's degree or equivalent experience (a combination of education and relevant work experience will be considered). Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment. Demonstrated ability to resolve issues independently and efficiently, with a focus on first contact resolution. Strong proficiency in navigating banking technologies and digital platforms. Lending certification is a plus. Ability to work a structured schedule that includes evenings and weekends. Starting Compensation: $30.00/hr., plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************

National Fuel is currently seeking full-time Customer Service Representatives for an outstanding career opportunity at our Williamsville, NY Customer Response Center. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today. Looking for a career change? Love working with customers? Looking for a set Monday - Friday schedule? No call center experience is required. We are looking for YOU! PRIMARY RESPONSIBILITIES: * No weekends or evenings required! * This position requires employees to attend an instructor guided training course that will last for approximately 12-14 weeks. Training will include regular assessments. * The schedule during training will be Monday - Friday 7:30 a.m. - 4 p.m. * After successful completion of training, the work schedule will be Monday - Friday 9:30 a.m. - 6:00 p.m. * Work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers in our New York service territory. * Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests. MINIMUM QUALIFICATIONS: * High school diploma or equivalent * Prior experience in a customer service focused environment * Proficient at navigating computer applications and web-based programs * Exceptional interpersonal skills * Proven history of dependability and reliability PREFERRED QUALIFICATIONS: * Prior experience with SAP and/or Microsoft Office applications. ABOUT NATIONAL FUEL: National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA. COMPENSATION AND BENEFITS: This is a position within the Company's collective bargaining unit with an hourly rate of pay. * Starting rate of pay $25.42/hour * After 6 months $27.90/hour * After one year $29.91/hour National Fuel offers a comprehensive benefits package including the following: * Medical and Prescription Drug Coverage · Paid Sick Time · Dental & Vision Coverage · Parental Leave for Mothers and Fathers · 401(k) with Company Match · Tuition Reimbursement · Company Funded Retirement Savings Account · Life Insurance · Paid Vacation · Flexible Spending Account · Paid Company Holidays * Charitable Giving Program HOW TO APPLY: The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to **************** by 1/26/26. Attachments with a .docm extension will not be accepted. Please reference position #26-005NY - New York Customer Service Rep in the subject line of your email.

Who We Are OneBridge Benefits was founded in 2013 by members of its current leadership team who had the vision to create better technology to support account-based health plans. Fast forward to today and we continue to be in growth mode, as a premier healthtech company servicing over 250,000 participants with over 2 billion dollars in health accounts. In becoming part of the OneBridge Benefits team you would be joining a group of bright, driven, and creative individuals. We have built an environment that creates opportunities for our people to serve greater roles within specialized teams as we never lose sight of the pursuit of individual passions. We strive to go above and beyond, and embrace open communication, collaboration, and flexibility to achieve our mission. Check out our careers page for more information on the Company and our Core Values: onebridgebenefits.com/careers/ Your Opportunity with Us: Our Customer Service Representative is part of our Customer Care Center and has an integral role in providing excellent customer service to our participants. This position may require flexibility in shift scheduling. A successful candidate would be ready to embrace the following key responsibilities: Takes pride in providing each participant with an outstanding experience Timely resolve participant issues, complaints, and inquiries Handle participant inbound and outbound calls by listening to participant needs and providing supportive solutions, along with capturing call log notes Inform clients and employers about upcoming changes or situations that impact their accounts Develop a thorough understanding of the Company's products and solutions to be able to guide callers through troubleshooting, navigating the company online portal and mobile applications Communicate, coordinate and team with other departments when needed to assist with solving participant issues Ability when the need arises to reprocess transactions within the system while on the phone with a participant Process forms and adjustments as directed by the participant Review and apply appropriate action to incoming documents from participants and employer groups Help train new employees and thoroughly share our internal customer service policies Analyze data, from reports and system information, to identify and resolve errors prior to final substantiation Consistently maintain production standards based on metrics and processing goals Meet or exceed quality standards for entered information A strong candidate would have the following qualifications and skills: Completed High School Diploma or equivalent Six months of customer service experience in a healthcare related or social services setting, or a combination of experience preferred Excellent written and verbal communication skills Ability to listen to a customer issue with an approach that de-escalates the situation High quality and accurate data entry skills Strong attention to detail and highly organized Individually driven as well as dedicated to working collaboratively with the team Ability to meet all department goals to include accuracy and productivity Strong analytical, problem-solving, and decision-making skills Proficiency in Microsoft Office products Flexibility to work additional hours as needed The OneBridge Way At OneBridge Benefits, we believe that a thriving Company Culture is the foundation of meaningful work and memorable experiences. Our atmosphere is rooted in connection, purpose, and authenticity. We invite you to explore and discover what makes us unique and see if it feels like the right place for you to thrive! We offer practical perks that makes a difference, like free covered parking just a short, easy walk away, as well as an on-site gym. We embrace a casual dress code, welcoming comfort that fits your work style while supporting your day-to-day business activities. We're community-minded changemakers, giving back through employee-driven charity involvement and causes that matter to our people This role is based in-office and requires regular in-person presence to support cross-functional collaboration and engagement. Candidates should be comfortable commuting to downtown, Buffalo, NY. Job Type: Full-time Pay: $20.00 per hour Schedule: Monday to Friday, 11:30am - 8:00pm Apply today to learn more about building your career with our OneBridge Benefits team.

Company: NOCO Energy Corp Residential Customer Service Representative Compensation: $20.00-$25.00 per hour Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused. At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today. What We Are Looking For The NOCO Residential Customer Service Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to our NOCO HVAC customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting any issues with our products and services. You will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review What You Will Do * Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services. * Work directly with customers to provide solutions and recommend home products and services to fit their needs. * Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff. * Provide information on services offered, pricing, and scheduling availability. * Collect and enter orders for new or additional products or services. * Make outbound calls to customers to confirm appointments, provide updates on service timings, and inform them of any changes or delays. * Follow up with customers post-service to ensure satisfaction and address any further concerns. * Initiate outbound calls to follow up on service completion, gather customer feedback, and promote additional services or maintenance plans. * Update customer information and service histories in the company's database. * Act as a liaison between customers, technicians, and the company's management team. * Coordinate and schedule technicians for service calls, maintenance, and install. * Monitor technicians' locations and statuses to ensure efficient routing and timely arrival at job sites. * Adjust schedules in response to emergencies or urgent service requests. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need * High school diploma or equivalent * 2-3 years of customer service, preferably in HVAC or related industry * Dispatching experience preferred * Ability to confidently make outbound calls, handle potential objections, and engage customers effectively * Excellent communication skills including active listening * Service-oriented and able to resolve customer grievances * Proficient computer skills with the ability to learn new software * Good time management skills to prioritize and plan work activities * Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior. * Has a service orientation; is actively looking for ways to help people. * Identifies and resolves problems in a timely manner * Reacts well under pressure and treats others with respect * Works efficiently and effectively, both independently and as a team to ensure call standards * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. What We Offer * Competitive compensation package * Generous medical insurance offerings * Dental and vision plans * Company-paid life insurance * Company-paid short-term disability * 401(k) with company match * Health savings accounts * Generous Paid Time Off policies * 7 paid holidays * Employee and family assistance program * Company-paid training * Safety incentives * Years of service incentives

The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience. Responsibilities: - Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients. - Document and report customer feedback to improve the patient experience. - Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information. - Discern when triage by clinical healthcare staff is necessary. - Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws. - Contribute to patient care teams by providing care coordination services. - Participate in Quality Improvement and Quality Assurance activities as needed. - Track and log patient information. - Attend meetings as required. - Perform other relevant duties as assigned. Qualifications: - High school diploma or GED equivalent. - At least 1 year of experience delivering high-level customer service in a healthcare setting or call center. - Computer literate and proficient in Microsoft Office. Preferred Qualifications: - Associate's degree in a related field. - Comprehensive knowledge of medical terminology. - At least 3 years of experience delivering high-level customer service. - At least 3 years of relevant healthcare experience. - Proficient with an Electronic Health Record system. Physical Requirements: The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds. Pay: The salary range for this position is $16.76 to $20.24 per hour. Union Affiliation: This position is represented by United Healthcare Workers East, Local 1199.

Why Join Care Medical Practice? Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient's race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality-not a burden-every single day. Join us in creating a better way to care. Position Overview The Family Member Call Center Agent, is a frontline brand ambassador for Care Medical Practice and our sister PC Grace at Home. This position is pivotal in delivering an exceptional experience to our Family Members (patients) by handling high-volume inbound and outbound communications to schedule and reschedule appointments, conduct appointment reminder outreach, and support Care Medical/Grace at Home wellness campaigns. The role also includes routing clinical triage information to providers, and assisting with medication refills, medical records, medical documentation, and medical service coordination with the nursing team. Agents support a comprehensive primary care model-including pediatric care, women's health, family planning, adult medicine, and geriatrics-using sound judgment, clear communication, and strict adherence to privacy and quality standards. Key Responsibilities Patient Access, Scheduling, and Outreach: Answer 40-80 inbound calls daily with professionalism and empathy; complete timely outbound follow-up calls and texts. Schedule, reschedule, and cancel appointments accurately across multiple providers and departments in accordance with clinical protocols and urgency (e.g., well-child checks and pediatric vaccines, women's health screenings, chronic care follow-ups, acute visits). Place proactive appointment reminder calls/texts and perform rescheduling outreach to reduce no-shows and close care gaps. Support Care Medical/Grace at Home wellness campaigns through targeted outreach, education, and scheduling for preventive and in-home wellness services. Provide clear instructions on visit preparation, required documentation, insurance/referrals, and practice policies (no-shows, late arrivals). Clinical Request Intake and Triage Routing: Apply basic triage guidelines to assess urgency and perform warm transfers/escalations to clinical teams as indicated. Intake and route clinical requests efficiently, including: Medication refill requests (collect pharmacy details, last visit date, medication name/dose; route per protocol). Medical records requests (verify identity/authorization, log requests, route to records team). Medical documentation and forms (e.g., school/work forms, FMLA; ensure completeness, route, track). Vaccine records (locate/verify in EMR/registry and route or coordinate release as appropriate). Collaborate with clinical and administrative teams to support care coordination and timely communication back to Family Members. Data Integrity, Compliance, and Quality: Collect, verify, and update demographics, contact preferences, insurance, PCP attribution, and referrals/authorizations. Document thoroughly and accurately in EMR/scheduling systems (e.g., MEDENT) in compliance with HIPAA and organizational policies. Meet or exceed performance and quality metrics (e.g., first-contact resolution, schedule accuracy, average handle time, patient satisfaction). Participate in ongoing training, feedback, and quality improvement efforts. Required Qualifications Education: High school diploma or equivalent required. Coursework/certification in medical office administration, healthcare communications, or patient access preferred. Medical terminology. Experience: 1-2 years in a high-volume medical call center, centralized scheduling, or patient access role preferred. Experience supporting primary care across pediatrics, OB/GYN, internal medicine/geriatrics, or multi-specialty settings preferred. Experience with outreach campaigns (appointment reminders, care gap closure, wellness initiatives) is a plus. Communication: Excellent verbal communication, active listening, and de-escalation skills; calm, professional, and patient-centered approach. Bilingual skills (English/Spanish or languages reflective of our Family Members) strongly preferred. Technical Proficiency: Proficiency with EMR/scheduling systems (e.g., MEDENT, Epic, Athenahealth) and call center tools (e.g., RingCentral). Accurate, efficient data entry; able to navigate multiple systems and outreach platforms. Additional Competencies: Strong judgment to follow protocols and escalate appropriately. Organized, detail-oriented, and dependable; strong follow-through and ownership of resolution. Ability to build trust and rapport with Family Members, teammates, and provider offices. Strict adherence to HIPAA and privacy standards. Our Benefits Financial Well-being Competitive Compensation: We offer competitive salaries to attract and retain the best talent. 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match. Health and Wellness Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution. Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife. Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you. Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time. Additional Perks Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance. Commuter Benefits: Save on your commute with our commuter benefits program. Mileage Reimbursement: Get reimbursed for work-related travel expenses. The working environment and physical requirements of the job include: Practice-based, with daily In-office work. The job is performed indoors in a traditional office setting with air conditioning, artificial light, and an open workspace. In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculators, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business. Equal Opportunity & Reasonable Accommodation Statement Care Medical Practice is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process. Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Job Description At Sonwil, our enduring mission is to deliver high value, performance driven logistics solutions . We've done just that for over 40 years while building trusted partnerships with the likes of North America's largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to shape the future of the supply chain and deliver sustainable solutions for future generations to come . Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost effective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics' commitment to top-tier service. Duties and Responsibilities Act as the main point of contact for customers seeking updates on a shipment Act as a point of contact regarding customer issues to internal stakeholders Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues Maintain strong relationships with current and prospective shippers Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience Proactively identify problems and implement effective solutions Provide exemplary customer service assistance through telephone and email interactions by solving customer problems Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update Ensure accurate and timely order and data entry Generate and evaluate reports, as needed Other duties as assigned Qualifications Associate's degree preferred but not required High level multi-tasking ability with strong organizational skills Enthusiasm and high energy "People person," friendly, outgoing, and confidence is a must Willingness to work in a team environment, but able to conduct themselves and their work independently Transportation or Logistics background a plus but not required Safety Requirements Must be able to work in an office setting Physical Requirements This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds. NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Direct reports None Please note that base pay offered may vary depending on job-related knowledge, skills and experience. M-F 8:30am-5pm

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description: Training: 3 weeks of classroom training as well as 2.5 weeks of OJT training. Training schedule is the same as the shift schedule below. Shift Schedule: Sat 07:55am - 04:25pm, Mon, Tues, Wed, Fri 11:30am - 08:00pm EST Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service. Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience. Qualifications Should have a Customer Service experience in Call center environment. Should have at least 1 - 2 years of experience Additional Information To get further details or to apply for this position please contact: Suhas Konuche ************ ******************************

As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts. What You Need to Do: -Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them. -Help follow up on sales leads with both new and old customers. -Take calls and emails from customers and answer them. -As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team. -Look into what customers are saying and help the sales team figure it out. -Find ways to improve sales methods and accuracy and make those changes. Required Skills; Simple: A high school diploma 2 or more years of work with Microsoft Office 2 or more years of work in customer service English read, write, and speak well Associate's degree in a business or technical field is preferred. Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. 2 or more years of work with a CRM program like Salesforce Associate's degree in a business or technical field is preferred. 2 or more years of work with a CRM program like Salesforce Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

FIND YOUR FUTURE We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration. Join Independent Health and Our Family of Companies! We're excited to announce an excellent opportunity for full-time Customer Service Representatives starting on February 23rd, 2026. Training: Approximately 10 weeks of paid, on-site training Monday-Friday, 8:00AM - 4:30pm Location: 250 Essjay Rd., Williamsville, NY Schedule: After training, this role transitions to a hybrid work arrangement You'll be assigned a regular shift between 8:00 AM and 8:00 PM Shift Preferences will be discussed after training Occasional Overtime may be required, including holidays and weekends, based on business needs Pay Rate: $19 per hour Overview The Customer Service Representative (CSR) is responsible for displaying confidence, passion for service, and practicing empathetic listening while connecting to Independent Health members. The CSR actively listens, assesses needs and utilizes system tools and resources to address and resolve inquiries. In addition, the CSR makes appropriate process or regulatory determinations and follows escalation procedures when deemed appropriate. The CSR is called on to research complex issues pertaining to benefits, claims, plans, and eligibility across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the member. Qualifications High school diploma or GED required. Prior experience and success working in a customer service focused environment required. Previous experience working in a call center preferred. Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred. Excellent written and verbal communication skills. Ability to communicate with internal and external customers effectively and efficiently. Must be able to work collaboratively. Ability to think critically and listen with intent to understand. Ability to adapt behavior based on constructive feedback to improve job performance. Proficient in problem solving and ability to prioritize accordingly. Microsoft Office experience required with the ability to talk and type simultaneously. Must demonstrate proficiency in balancing keyboard accuracy with speed, the ability to correctly transmit data, and the ability to work efficiently while producing excellent customer service experiences. Strong organizational and time management skills. Ability to assume responsibility and maintain confidentiality. Strong sense of accountability is required. Flexibility to work additional hours as required by department. Flexibility in shift assignment required. Must have availability to work a shift between 8:00 a.m. and 8:00 p.m. during normal business hours. Weekend shifts and holidays may occasionally be required. Ability and willingness to meet with customers face to face at alternate locations when business needs require. Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable. Essential Accountabilities Service Customers Provide excellent customer service when responding to customers and de-escalate customers as needed. Relay accurate and up-to-date information on policies and procedures and communicate a successful resolution to inquiries. Document all calls accurately and timely. Escalate issues to the appropriate resources as outlined in policy and procedure guides. Meet or exceed all quality, productivity, accuracy, and call identification goals as stated in the most current departmental policy. Maintain Core Knowledge Maintain technical knowledge regarding Independent Health's contracts and benefits and working knowledge of policies, procedures, and updates daily. Attend required training sessions as needed (including remote and onsite learning). Provide accurate and up-to-date information to all customers by documenting all pertinent information into appropriate systems to meet regulatory agency standards. Technology Requirements Utilize multiple systems and tools to obtain needed information related, but not limited to: Claims. Enrollment. Authorizations. Finance. Accounts Receivable. Reference Screens. Providers. Ability to determine claim status and whether claim is adjudicated properly. Must have knowledge and ability to make claim adjustments using established criteria. Immigration or work visa sponsorship will not be provided for this position Hiring Compensation Range: $19 hourly Compensation may vary based on factors including but not limited to skills, education, location and experience. In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future. As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information. Current Associates must apply internally via the Job Hub app.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is on site in a call center at 3920 Main Street Buffalo, NY 14226, corner of Main St. and Eggert Rd. CUSTOMER SERVICE REPRESENTATIVE $20/hr Start Date: February 24th, 2026 Training Schedule: Tuesday - Saturday, 12:30PM - 9:00PM for 11 weeks Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you. At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST * Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service * Representing a Fortune 100 company and being the voice of Spectrum * Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more * Resolving mobile customer inquiries while creating best-in-class customer experiences * Working independently in an open, friendly environment while collaborating with a supportive, energetic team We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you'll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you'll thrive inside our lively environment. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications * Education: High school diploma or equivalent * Schedule: Ability to work a variety of schedules including nights, weekends, and holidays * Language: Ability to read, write, speak and understand English Preferred Qualifications * Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center * Technical Skills: MS Office, computer skills, typing * Skills: Communication, organization, time management, multi-tasking, customer service * Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient #ZRCO2 #LI-AMPMD COP143 2025-66200 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Key Responsibilities: Get to know Sealing Devices' products, pricing, and margin goals so you can confidently support customers and the internal team. Be a go-to partner for customers, answering questions about products, availability, applications, pricing, and credit terms with clarity and care. Listen closely to customer needs and use your technical knowledge to recommend sealing solutions that perform in demanding aerospace, defense, and government environments. Create accurate quotes and bids for components used around the world in mission-critical applications. Take orders and gather information from customers and vendors via phone, email, fax, or in person-making the process smooth and reliable. Keep customers in the loop by sharing delivery timelines, warranty details, service information, and order updates. Build genuine, long-term relationships with customers and vendors based on trust, responsiveness, and follow-through. Stay involved after the sale to help solve problems, answer questions, and provide dependable ongoing support. Maintain accurate customer, order, and inventory records using Oracle and internal systems. Continue learning about new products and technologies so you can make thoughtful, well-informed recommendations. Share customer feedback with product and design teams to help improve and evolve our solutions. Speak up about quality concerns to help protect reliability and high standards. Follow established procedures while offering ideas to improve how we work and serve our customers. Help maintain a safe, clean, and compliant workplace in line with the Sealing Devices Quality System. WHAT YOU'LL NEED TO SUCCEED: Requirements: Associate's degree (two-year college or technical school) required Preferred areas of study include Business, Marketing, Finance, or Economics At least 3 years of experience in customer service, inside sales, or a related role Comfortable using Microsoft Word and Excel in a day-to-day work environment Experience with systems like Lotus Notes or Oracle is helpful, but not required-we'll train you Ability to think analytically and work through multiple requirements to find the best solution Comfortable juggling multiple tasks and priorities in a fast-paced setting Able to read and understand blueprints to support accurate quoting and recommendations Have the right attitude. A positive attitude is everything when delivering top-notch customer service. People want to be around co-workers who make them feel better about themselves. Employees with positive attitudes tend to be more productive employees because they always see the opportunity with every challenge. Follow through. Following through is one of the best ways to build credibility, earn trust, and establish yourself as a leader or expert in your field. Follow through on your commitments is a do or die, make or break situation. Be a problem solver. We all have to make decisions so it's important to realize that being a problem solver isn't just an ability; it's a mindset…one that drives people to bring out the best in themselves. Go above and beyond. Discretionary effort…great companies go above and beyond for their customers. As stated in our “What We Do,” we want to set the standard for superior customer service in fabrication and distribution, so look around you and take advantage of opportunities to go above and beyond. Remain outcome-driven. Sealing Devices strives to build a culture of not only of empowerment, but accountability too. Know what you want to achieve, set realistic timelines to keep you on track, and seek out opportunities for growth. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. Ability to sit for extended periods of time while working on a computer, phone, and logistics systems. Occasional standing and walking to interact with colleagues, suppliers, or while moving through office and manufacturing areas. Occasionally required to lift, carry, or move boxes, documents, or materials up to 25 pounds. Frequent use of hands and fingers to operate a computer keyboard, mouse, and standard office equipment. Requires close vision, depth perception, and the ability to adjust focus when reviewing shipment documentation, system data, and customs paperwork. Must be able to hear and communicate clearly for phone conversations, video calls, and in-person collaboration. Occasional bending, reaching, or stooping may be required to access files, supplies, or materials. Ability to travel periodically to supplier sites or carrier facilities as needed. Ability to work in both office and production environments may involve moderate noise levels, temperature variation, and use of personal protective equipment (PPE) when required. Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members. Salary for this role is $20 - $25 per hour based upon experience.

Requirements Requirements Education and Experience High school or equivalency; Associates degree in Business, Communications or equivalent, preferred Previous customer service, inside sales, or administrative/clerical experience preferred Ability to use MS-Office, MS-Outlook, and ERP business systems Individual characteristics Excellent interpersonal and communication skills (written & verbal) Manage & prioritize daily tasks based on work demands Self-motivated, individual contributor and team player Maintain an organized and tidy workspace Able to learn & adapt in a growing environment Special/Particular Requirements (safety, physical, etc) The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit for up to 8 hours May be required to lift up to 25 lbs. occasionally EOE

Who Are We? Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees. Job Description • Assist customers while building long term business relationships • Answer customer questions via phone, email and live chat • Enter, verify, and process orders • Ensure orders ship on time and deadlines are met Qualifications • 2 years previous customer service experience in office setting • Strong attention to detail • Ability to work in fast-paced, deadline-oriented environment • Sales experience that can assist in building customer relationships • ERP, MRP or NetSuite experience a plus! Additional Information What Can We Offer You? At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co-workers. If you are interested in playing a key role for one of the most highly regarded companies in our industry, this is the business for you! Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines. Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission-to be our members' most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience. AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including: Medical, Dental, Life and AD&D Insurance Flexible work schedules Pre-Tax & Roth 401(k) plan with company match Health Spending Accounts with company contribution & Flexible Spending Accounts Company Paid Short-term & Long-term disability Paid time off Tuition reimbursement & company-paid training programs FREE AAA membership & travel / product discounts Paid Volunteer Time Off Job Responsibilities 35% Customers Helped: Efficiently assist customers through a variety of touchpoints including work activities, walk-ins, & phone calls. Ensure customer needs are met promptly & effectively and proactively address & resolve any issues by offering solutions tailored to their specific situations. Strive to resolve inquiries during the first interaction to enhance customer satisfaction. 30% Answer Rate: Maintain and/or exceed outlined expectations for phone queue availability to ensure customers are assisted in a timely manner. 25% Quality: Ensure each customer is properly verified to maintain privacy & security standards. Accurately documents all interactions and transactions related to policies, customers, carriers, and third-party touchpoints. Ensure clarity and completeness in all records. Attach all email & policy paperwork communications to the relevant policy in the appropriate system, ensuring easy access and traceability. Consistently demonstrate AAA Core Values in every interaction, fostering trust and reliability. Deliver an exceptional Member experience by addressing customer needs promptly, professionally, and empathetically. 10% New Members: Offer a Club focused sales approach & continuously promote all Club products/services. Effectively sell AAA memberships to meet/exceed outlined expectations. Job Specific Requirements Responsible to obtain and maintain the required license or certification in an active status Able to display working knowledge of carrier offerings, processes, and requirements Ability to work evenings, weekends, & events as required by business need/Leadership directive Working knowledge of computer software and ability to effectively navigate multiple systems Ability to operate independently and display proficiency in minimization of errors & problem solving Must be able to resolve problems and work under pressure to diffuse member concerns Work under pressure during periods of high volume Ability to multitask in various areas of insurance sales and service Physical Requirements Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time Must be able to lift, carry, push, pull a maximum of 30 lbs Starting pay range: $21/hr - $25/hr

At Primetime Vision Marketing we have developed many successful marketing campaigns that can reach your ideal customers where it matters most. Primetime Vision Marketing works hand in hand with some of the biggest retailers in the world to offer their customers a unique shopping experience that can not only help educate the customer but also give each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and can dramatically increase sales for our clients products or services. Job Description We have openings for Customer Service Representatives to join our growing marketing team. We offer a competitive compensation package, excellent benefits and room for advancement! All representatives receive hands-on training from successful representatives. We are a rapidly-growing promotional marketing company, applying a customer-friendly, direct, results-driven approach to our marketing research and sales. Because of our proven success and expertise, we continue to obtain new clientele as we dramatically increase our clients' product exposure, sales and brand recognition. Customer Service Representatives should be comfortable with face to face sales with customers. Availability includes: Advertising & Brand Exposure Marketing & Account Satisfaction Public Relations Associates Assistant Management Customer Service Retail Sales Representative What we have for you: Rapid growth and advancement Guaranteed weekly base pay Bonus opportunities Sales and marketing experience Energetic and goal oriented team environment Travel experience (optional) Leadership development On-going professional development Responsibilities in this program include: Sales/Marketing Team Leadership Sales Training Customer Service Retail Promotional Events Marketing Strategies and Sales Techniques Oversee Campaign Development Manage Customer Service, Administration, and Sales People Qualifications 1-2 years customer service/sales experience High Student Mentality towards Learning Leadership Background and Excellent Time Management Skills Customer Relations Skills including Excellent Listening/Ability to Hear Customer Needs Goal-Oriented with Strong Organizational Skills Sales Experience a Plus (not required) Ability to Work Effectively as Part of a Team or a Team Leader Hunger and Passion to Grow and Advance Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

At Sonwil, our enduring mission is to deliver high value, performance driven logistics solutions. We've done just that for over 40 years while building trusted partnerships with the likes of North America's largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to shape the future of the supply chain and deliver sustainable solutions for future generations to come. Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost?effective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics' commitment to top-tier service. Duties and Responsibilities Act as the main point of contact for customers seeking updates on a shipment Act as a point of contact regarding customer issues to internal stakeholders Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues Maintain strong relationships with current and prospective shippers Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience Proactively identify problems and implement effective solutions Provide exemplary customer service assistance through telephone and email interactions by solving customer problems Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update Ensure accurate and timely order and data entry Generate and evaluate reports, as needed Other duties as assigned Qualifications Associate's degree preferred but not required High level multi-tasking ability with strong organizational skills Enthusiasm and high energy "People person," friendly, outgoing, and confidence is a must Willingness to work in a team environment, but able to conduct themselves and their work independently Transportation or Logistics background a plus but not required Safety Requirements Must be able to work in an office setting Physical Requirements This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds. NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Direct reports None Please note that base pay offered may vary depending on job-related knowledge, skills and experience.