Call center representative jobs in Chapel Hill, NC

The Customer Service Representative shall serve customers with best services by attending customer queries, educating clients on different services and products; and resolving customer complaints. A Customer Service Representative's main aim is to provide outstanding customer service. The Customer Service Representative shall be accountable to, and supervised by, the Office Supervisor and Customer Service Coordinator. Essential Job Functions: Process a high volume of orders with extreme accuracy. Provide direct support to the Sales Representatives. Able to manage a multi-line phone system. Receive phone orders from customers and enter accurate information into the business system. Answer the transferred calls and satisfy the customer's queries with his or her best knowledge & experience. Assist the Sales representatives as required in researching account issues in a timely and efficient manner. Provide proper product and service information and in case of lack of knowledge, transfer the call to the Customer Service Manager or research with the help of the appropriate department(s) and provide the customer with accurate information. Accurate and timely follow up with existing and potential customers Maintain accurate record keeping. Supplemental Job Functions Minimum Knowledge, Skills and Abilities: Excellent communication skills in terms of speaking and writing. Good interpersonal skills. Good organizational and time management skills. Must be able to research billing issues and recognize the documentary process. Must have calculative skills and minimum required typing speed. Data entry experience is required. Preferred Knowledge, Skills and Abilities: High School Diploma and/or five years of job related experience. Good verbal and written communication skills Computer experience, preferably with all Microsoft applications is required. Ability to adapt to changing priorities in a fast paced environment Salary to commensurate with experience. Ferraro Foods is an equal opportunity employer. M - F | 8 AM - 5 PM

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you! The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily! The details: This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position. The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED! This is an on-site position located off Glenwood Ave. in Raleigh, NC. We are looking for individuals who: Are engaged customer advocates Meet or exceed (attainable) performance targets Are brand ambassadors both internally and externally Think on their feet and can learn in an ever-changing environment Handle customers' needs with integrity and empathy in one transaction Accurately navigating and maneuvering through multiple applications and screens simultaneously Have impeccable time management skills Actively engage and participate in training and weekly coaching sessions Take initiative Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc. Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers Benefits, Benefits, and More Benefits! Full-Time Employment Medical, Dental, Vision, and pet insurance options 401k plans with a company match up to 6% Paid time off including holidays, industry-leading parental leave, bereavement leave Fun working environment! Company discounts! Qualifications / Successful candidates for this position will have: 3 years of experience in providing customer service either via phone or in person (required) Have 1 year of call center experience (preferred) Are Bilingual in English/Spanish (preferred) Ability to type accurately and quickly Maintain a positive environment, working with co-workers and customers within a diverse culture Excellent telephone manners and listening skills The ability to relate to customers professionally and courteously The ability to work in a team environment The ability to work under pressure The ability to sit for long periods Excellent attention to detail and multi-tasking ability Self-motivation to work under his/her initiative Must pass a drug test and state, federal, and criminal background check Must have a High School diploma or general education degree (GED). (Associate's degree preferred) Must be at least 18 years of age We are an equal opportunity employer Why Automotive: Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be. Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Working at Freudenberg: We will wow your world! Responsibilities: Customer Inquiry Handling: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information. Order Processing: Process customer orders accurately in the system, ensuring timely follow-up. Product/Service Information: Provide detailed information on products or services to assist customers in their purchasing decisions. Documentation & Record-Keeping: Maintain accurate records of customer interactions and transactions. Escalation Support: Identify and escalate complex issues to the Customer Service Supervisor for resolution. Customer Feedback Collection: Gather and record feedback from customers to support service improvement. Internal Communication: Coordinate with other departments to resolve customer issues as needed. Training Participation: Participate in team training sessions to enhance knowledge and service skills. System Proficiency: Use customer service software to log cases and track inquiries effectively. Quality Assurance Support: Ensure that customer service standards are met in all interactions. Qualifications: High school diploma or equivalent. 0-2 years of experience in customer service or a related field. Basic proficiency in customer service software and CRM systems. Knowledge of company products or services The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg Residential Filtration Technologies Inc.

Job Description Advance Community Health is a Federally Qualified Healthcare Center in North Carolina serving Wake & Franklin Counties for 53 years delivering quality, compassionate primary health care - every patient, every time - in response to the needs of our communities. We are a model of affordable health care and a trusted partner, building healthy communities, one patient at a time. Why Join Advance Community Health Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina! Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life! Benefits Offered Company paid Medical premiums for Employee and two dependents. Dental, and Vision insurance 17.5 PTO days accrued + Paid holidays 401(k) plan company match All employees receive their Birthday Off Position Summary Advance Community Health is seeking enthusiastic Customer Service Representative to provide quality customer service to all internal and external customers through handling patient requests, general inquiries, questions and complaints via telephone. Under the direction of the Call Center Manager, the Call Center Representative is also responsible for providing quality customer service to all patients and coworkers. This position will serve on teams to provide quality and patient-focused healthcare. Individual with experience in call center, telemarketing, or high-volume sales or working in the customer service industry would be a good fit for this role. Essential Duties and Responsibilities Primary duties include but not limited to: Answer Calls Professionally. Display good verbal and oral communication skills - fast and correct typing, ability to create grammatically correct notes with minimal spelling errors. Ability to manage difficult patient situations. Ability to treat people with respect under all circumstances. Process all patient inquiries, messages, and requests promptly, efficiently and in a professional manner, while practicing patient confidentiality. Reschedule doctor's appointments when needed. Obtain, verify, and input all information accurately; record detailed and accurate phone notes; and route messages to the appropriate clinical staff and/or Provider. Identify and escalate priority issues. Route calls to appropriate resource. Education and Experience Minimum of High school Diploma or GED. Customer service or inbound call center experience required. Strong computer skills with knowledge of Microsoft Word, Excel. Healthcare experience other relevant industry experience strongly preferred. Sound technical skills, analytical ability, good judgment, and strong operational focus. EPIC EHR system experience preferred. Experience multi-tasking while providing quality customer service. Required Skills Excellent communication skills - Clear and concise verbal communication, active listening and ability to articulate information effectively. Great problem-solving skills - Will identify the root cause of patient issues and find appropriate solutions. Customer Service orientation- Must possess strong empathy and ability to handle patient concerns with respect, patience and professionalism. Maintain composure under pressure and effectively manage difficult patient interactions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. Work Schedule: Full time, Mon - Fri ONLY, 40 hrs/week 8am - 5pm Onsite: 1001 Rock Quarry Rd., Raleigh, NC 27610

Reggie Jackson Airport HondaLocation: 9530 Lumley Road, Raleigh, North Carolina 27617 Summary: Primarily responsible for lead generation activities in support of the company's sales and service goals. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment. Log all customer comments into Dealership Management System Schedule follow-up contact if no appointment is made in Dealership Management System Confirm scheduled appointments with future customers. Post scheduled appointments on appointment board in the Business Development Center. Re-schedule “no-show” customer appointments. Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed. Maintain and update customer changes in database. Contact current customer base on current marketing incentives. Respond to customer website request (internet inquiries). Contact internet clients via e-mail and phone to schedule a sales or service appointment. Notify necessary departments to inform of appointments set. Forward any customer concerns to the correct department Manager and follow-up. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Maintains accurate timekeeping record in timekeeping system. Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5+ years Education/Work Experience: Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction. Certificates and Licenses: o Valid Driver's License o Automobile Salesperson License Computer Skills: Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel. Environment Demands: Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit *********************************************************************************************

Job Description Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we'd love to have you on our team! We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication. This role offers competitive pay, opportunities for growth, and comprehensive benefits, including 401(k) matching, healthcare coverage, and paid time off. Responsibilities Handle a high volume of inbound calls while delivering excellent customer service Identify and assess customer needs to ensure satisfaction Build trust and maintain positive relationships through effective communication Provide accurate information using company tools and resources Meet customer service targets and call-handling expectations Address customer inquiries and resolve issues promptly, following up when necessary Maintain detailed records of customer interactions and account updates Adhere to company communication guidelines and best practices Take initiative to go above and beyond to enhance the customer experience Qualifications & Skills Minimum 2 years of Call Center experience Proven ability to exceed performance goals Strong phone communication and active listening skills Experience with CRM systems and customer service tools Ability to adapt to different customer needs and personalities Excellent verbal and written communication skills Strong multitasking, prioritization, and time management abilities Compensation & Schedule Pay: $18.00 - $20.00 per hour + Commissions and Monthly Bonus Potential Available Shifts: 10 AM -7 PM 12PM - 9PM All shifts are Monday-Friday with one weekend rotation per month Benefits 401(k) with employer matching Medical, dental, and vision insurance Life insurance Paid time off On-the-job training Employee discounts Opportunities for growth and promotion from within If you're looking for a rewarding customer service role with a company that values both its employees and customers, apply today!

Call Center Representative - Clinical Research (Bilingual Preferred) Grace Federal Solutions, LLC is a trusted partner in healthcare staffing and clinical research support. We are committed to delivering excellence in service and making a difference in the communities we serve. We are currently seeking a motivated and detail-oriented Call Center Representative to join our clinical research support team in Durham, NC. Position Summary: The Call Center Representative will play a critical role in participant outreach, data collection, and communication in support of clinical research activities. The ideal candidate will have at least 2 years of experience in a call center or clinical research setting, and demonstrate strong communication and data entry skills. Part-time position. Key Skills & Responsibilities: Participant Outreach & Communication: Make outbound calls to potential or enrolled clinical research participants to confirm appointments, gather information, or provide study updates. Answer inbound inquiries from participants regarding research protocols or scheduling. Communicate clearly and professionally with diverse populations, including those from underserved communities. Use bilingual skills (Spanish/English) to ensure accessibility and comprehension for non-English speaking participants. Clinical Research Support: Follow research protocols when interacting with participants and collecting data. Assist with the screening of participants by asking pre-approved eligibility questions. Document all participant interactions in compliance with study guidelines and confidentiality policies. Data Collection & Interpretation: Accurately input participant data into research databases or electronic data capture (EDC) systems. Review participant responses and escalate any data inconsistencies or protocol deviations to the research team. Track follow-up requirements and ensure timely completion of participant touchpoints. Compliance & Quality Assurance: Maintain compliance with HIPAA and institutional policies related to data handling and patient privacy. Participate in call quality audits and training refreshers to ensure high standards of research communication. Why Join Us? Be a part of a mission-driven organization that supports public health and research Join a collaborative team that values diversity, inclusion, and professional growth Opportunity to make a meaningful impact in clinical research and community health To Apply: Submit your resume. Qualified applicants will be contacted to schedule an initial screening interview. Grace Federal Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Who we are: We are an independent property/casualty insurance agency starting our thirtieth year in Raleigh, NC. Our staff is a tight group with seventy combined years of experience. Our number one goal is to be the best advocate we can be for our clients. We partner with non-profits in our community to assist them in making it a better place to live and work. Who we are looking for: An individual that has a proven record of excellent customer advocacy skills. Someone that is a good listener and empathetic. A property/casualty licence is preferred. Without that a desire and ability to get licensed within ninety days of hire. Enterprising spirit and some sales ability desired. Good time management skills. Technology and computer proficiency. Team player and problem solver. What we offer: A fun and relaxed work environment with a great group of agents. Salary with commission income once licensed. Health insurance. Matching 401 ( K ). Short-term disability. Life insurance. Generous PTO allowance. Professional development. A position in an industry that is thriving. Compensation: $30,000.00 - $55,000.00 per year We are an Independent property/casualty insurance agency located in Raleigh, NC. Being independent means we research multiple companies to find the best match for our client's needs. We are located in Raleigh, have deep roots in the Triangle ( 2022 is our 30th year ) and are very involved in giving back to the community. This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

We are seeking an enthusiastic and motivated Call Center Representative to join our customer service team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products/services. Key Responsibilities: Answer inbound calls and respond to customer inquiries in a timely manner. Provide accurate information about products and services. Resolve customer complaints and issues efficiently and effectively. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve processes and enhance customer experience. Ensure compliance with company policies and procedures. Qualifications: Previous experience in a call center or customer service role is a plus. Exceptional communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and work effectively in a fast-paced environment. Proficiency in using computer systems and software.

Inside Sales Representative Location: Raleigh, NC (ONSITE) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives. Key Role Accountabilities: Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation! Make outbound calls to customers interested in the products West Shore Home has to offer! Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling! Meet and exceed daily and monthly targets. Attend daily meetings with your team and department leadership to discuss metrics and priorities. Maintain accurate records of all customer interactions in Salesforce. Must-Have Requirements: Excellent Communication Skills: Clear, friendly, and persuasive. Sales-Driven Mindset: You're motivated by goals and take pride in reaching them. Ability to Handle Rejection Positively: You see "no" as an opportunity to improve. Previous Call Center or Sales Experience: Preferred but not required. Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Compensation: The hourly pay for this position is $19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************* #LI-AW1

Job Description Vinventions, a leading global provider of comprehensive wine quality solutions and closures, is looking for an experienced Customer Success Representative with 3+ years of progressive experience providing excellent customer service in a B2B environment. The Inside Customer Success Representative is an integral part of the Direct Sales and Customer Service team responsible for fielding web, email, and phone inquiries- and servicing these inquiries through and beyond the sale. Outbound prospecting and new sales development is also important part of this exciting position. Additional responsibilities include distributor and order processing support. The successful candidate will be a personable, outgoing team player, entrepreneurial in spirit, and motivated to succeed. The candidate will also have excellent interpersonal skills, great written and verbal communication skills, critical thinking skills, and a results-driven focus, with the ability to think quickly and out of the box. Working well in a competitive and dynamic market environment and having a passion for generously serving our customers' needs is a must. A passion for wine is a plus. This is a great opportunity with an innovative, technology-driven, global company that puts customers and employees first. Vinventions believes in empowering each individual, and actively promotes professional and personal growth opportunities for driven employees. Essential Duties and Responsibilities: Deliver best-in-class customer service- responding to customer needs thoroughly, in a timely manner, and with accuracy and detail. Continuously learn and stay up to date regarding Vinventions products and services, our customers, and related industry changes and trends. Proactively field and resolve any customer issues, complaints, and questions. Assist customers with returns issues, order inquiries, and any other requests for information. Accurately enter orders into the computer system(s) from both external customer and inter-company PO's, and actively monitor these orders to ensure their successful production and delivery occur within customer expectations Utilize consultative sales skills Proactively call and email customers to both establish and grow relationships as well as to develop insight into their needs and best strategies to acquire new business Establish, develop, and service new and current customer accounts. Work with Sales and Marketing Team to acquire new customers and business through cold calling, vendor campaigns, and referrals. Research and quote opportunities for product and service fulfillment, effectively using all the available resources to satisfy the customer requirements and achieve Vinventions operational and sales goals. Engage customer contact to learn about future order delivery requirements, forecasts, competitive threats, or new opportunities, and share information in a clean and clear way with the business. Work collaboratively with customers to manage their inventory and schedule their product orders, driving maximum value for the customer and Vinventions. Use proper decorum in all communications with customers both internal and external, in a way that brings credit to Vinventions and enhances the overall relationship. Record sales and lead information in CRM system. Performs other duties as requested, directed, or assigned. Education Requirements: Associates or Bachelor's degree in business, sales, or marketing. If no degree, equivalent experience may be considered as agreed by the hiring manager and Human Resources. Minimum Experience, Knowledge, Skill, and Ability Requirements: Customer service experience preferred. Ability to work autonomously and collaboratively as part of a team Perform order entry and associated customer service and account management tasks (for example: import/export documentation, new customer forms, etc.) Strong organizational, communication, and customer service skills. Basic computer skills, including Outlook, Excel, and Word. Experience with ERP and CRM software tools preferred. Good attention to detail. Able to complete routine paperwork accurately and in a timely manner. A basic understanding of manufacturing processes is helpful. Bi-lingual in Spanish, German, and/or French is helpful.

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As a Customer Success Representative, you will be responsible for building strong relationships with assigned customers, ensuring satisfaction with Global Relay products and services, and driving customer long-term success. CSRs work directly with Global Relay's existing SMB customers and will be handling all account management, upselling, and proactive guidance as the primary point of contact for customers. The Customer Success Representative will work closely with internal stakeholders to provide exceptional customer service to our customers. Your responsibilities: Acts as a trusted advisor: CSRs build strong relationships with customers, understand their needs and goals, and provide strategic guidance to help them achieve success Drives value and growth: CSRs proactively identify opportunities for customers to get more out of the product or service, ultimately leading to increased revenue and retention Analyzes data and reports on metrics: CSRs track key performance indicators like net promoter score, customer lifetime value, customer usage, and retention Provides ongoing support: Answer customer questions, troubleshoot issues, and resolve problems in a timely and efficient manner. CSRs may also be involved in creating training materials and developing customer success playbooks. Coordinates and works with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues. Updates and maintains Salesforce CRM. Understands and explains features and benefits of Global Relay services; evaluate customer requirements to identify and present the most appropriate product or service. Identify and drive sales and upsell opportunities for existing customers. Act as the main point of contact for inbound customer calls to establish strong customer relationships. Administering projects and tasks including answering customer phone calls when needed. Meet or exceed retention and upsell targets; prepare proposals, renewals, and contract preparations. Understand industry trends, competitive differentiators and and activities of competitors, while also cultivating an understanding of emerging markets and trends. Conducts Executive Business Reviews regularly. Develop presentations and proposals to align on customer priorities and how Global Relay can meet customer needs. Contribute to customer success initiatives; participate in the development and implementation of customer success strategies and best practices. About you: Degree or Diploma and/or 1 year of account management or customer success experience. Demonstrates ability to assess customer needs and deliver appropriate solutions. Professional business manner with the ability to comfortably interact with various executive business levels. Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail. Excellent verbal and written communications skills. Resourceful with strong problem solving skills. Enthusiastic, strong worth ethic and positive attitude. What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit ********************

Job Description Customer Success Representative Employment Type: Full-Time About the Role We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed. Key Responsibilities Serve as the main point of contact for customer questions, requests, and ongoing support Assist customers with onboarding, setup, or service activation Understand customer needs and guide them through best practices or solutions Follow up with customers to ensure satisfaction and successful use of services Troubleshoot issues and escalate to internal teams when necessary Maintain accurate records of customer interactions, updates, and progress Provide personalized service by understanding customer goals and challenges Monitor customer accounts to identify opportunities for improvement or additional support Collaborate with team members to enhance the customer experience and streamline processes Qualifications Strong communication and interpersonal skills Friendly, patient, and comfortable supporting customers of all backgrounds Ability to problem-solve and manage multiple requests at once Basic computer literacy, including navigating systems or CRMs Experience in customer success, customer service, sales support, or account management is helpful but not required Highly organized, reliable, and detail-oriented Ability to maintain a positive attitude in busy or challenging situations What We Offer Competitive pay with performance bonuses Hands-on training and ongoing coaching Opportunities to grow into senior customer success or account manager roles Supportive and collaborative team environment Ideal Candidate The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long-term relationships with customers. You'll thrive here if you're proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish

FASTSIGNS #110201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $0.16 - $0.22 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life (********************************************* means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! **About this role:** Wells Fargo is seeking a Bilingual - Spanish Associate Customer Service Representative in **Everyday Banking** . Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. **In this role you will:** + Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems + Regularly receive direction from supervisor and escalate questions and issues to more senior employees + Interact with team on basic information, plus internal or external customers **Required Qualifications:** + 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + Bilingual reading, speaking, and listening proficiency in Spanish/English **Desired Qualifications:** + Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues + Ability to execute in a fast paced, high demand, metric driven call center environment + Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy + Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers + Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information + Knowledge, understanding and experience of internet, mobile, and social media technology **Job Expectations:** + Must be able to attend full duration of required training period + This position is not eligible for Visa sponsorship + Ability to work additional hours as needed + Schedule may be eligible for a shift differential under the terms of the shift differential policy + Must work on-site at the location posted + Must complete and pass required language assessment **Training and Work Schedule:** + You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. + Training class starts on 1/5/2026 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. + We're open from Sunday - Saturday, 8:00 a.m. - 8:00 pm (EST). Your regular work schedule will be based on business need and will include working some holidays. **Posting Location:** + 1100 Corporate Center Dr. Lot B, RALEIGH, NC 27607 @RWF22 **Posting End Date:** 22 Dec 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-503226

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success. This role will pay an hourly rate of $16.00. For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Steven Tanger Center for the Performing Arts is a state-of-the-art facility with a seating capacity of approximately 3,000. The venue is located in downtown Greensboro at 300 N. Elm Street. A $94M, state-of-the-art facility that has transformed downtown Greensboro NC, the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions, concerts, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment. The Tanger Center is celebrating its 5-year Anniversary and has hosted hundreds of thousands of patrons, thousands of events and performances. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation's top-selling one-week Broadway series with over 15,000 Season Seat Members. Responsibilities Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. Predominantly assisting Season Subscribers with exchanges and add-ons. Providing accurate information about products, services, and policies. Troubleshooting and resolving customer issues efficiently and effectively. Handling customer complaints, escalating complex issues to supervisors when necessary. Maintaining detailed and accurate records of customer interactions and transactions. Following up with customers to ensure their issues are resolved to their satisfaction. Continuously updating knowledge of company products, services, and processes. Collaborating with team members to improve overall customer service. Operating and managing a multiline phone console, routing, and screening calls. Providing exceptional customer service to clients. Perform other duties and responsibilities as assigned. Qualifications Knowledge of Ticketmaster Host and Archtics, preferred. 6 months to 1 year of experience in customer service related position, preferred. Must be able to function in a fast paced, high-pressure environment. Must have a high level of basic computer and email skills. Ability to interact with a diverse group of guests in a friendly and positive manner. Must be able to work a flexible schedule, including evenings, weekends, and holidays. Possess strong interpersonal and communication skills. Ability to work both independently and as part of a team. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Job Brief: Are you looking for a part-time seasonal position that offers flexibility? Would you love to interact and meet people from all over the world Do you enjoy working in a fast-paced environment alongside amazing coworkers? Then this is the job for YOU! Responsibilities: Pier Agents review, input, and verify validity of all travel document proof of citizenship presented by guests for boarding & check-in to ensure compliance with U.S. and International Law. • Pier Agents guide & monitor the flow of guests throughout the terminal exits/entries, including - secure areas, transportation, walkways, Check-in areas, gangways, elevators /escalators. • Pier Agents may assist guests requiring wheelchair assistance throughout the terminal during embark & debark. • Pier Agents assist with set up of pier and/or breakdown at beginning & end of the day as needed. Skills Required: Able to work in and around large groups of people • Basic mathematical skills to accurately handle cash payments from guests/ability to process credit cards • Passion for customer service excellence • Ability to interact and work at all levels as a team member with integrity • Manual dexterity required for reaching for documents operating the cruise line provided laptops check in system

LHH is partnering with a client in Greensboro searching for a contract-to-hire Aftercare Customer Service Representative to join their team due to growth! This role will be onsite M-F 8-5 and paying $20/hr. Responsibilities: Answer incoming calls from customers regarding product information, services provided, existing accounts, warranties, etc. Schedule service, repair, or maintanance appointments Act as point of contact to troubleshoot for customers experiencing issues with unit/account Collect payment following service Document all customer interactions to share with Technicians as needed Qualifications: Must have strong communication and problem-solving skills Ability to multi-task and prioritize duties Prior customer service experience required, experience working with Technicians for service preferred If you are interested in this role, please apply at ************ Pay Details: $20.00 per hour Search managed by: Kaitlyn Pruitt Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking a Bilingual - Spanish Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: * Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment * Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems * Regularly receive direction from supervisor and escalate questions and issues to more senior employees * Interact with team on basic information, plus internal or external customers Required Qualifications: * 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * Bilingual reading, speaking, and listening proficiency in Spanish/English Desired Qualifications: * Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues * Ability to execute in a fast paced, high demand, metric driven call center environment * Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy * Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers * Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information * Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: * Must be able to attend full duration of required training period * This position is not eligible for Visa sponsorship * Ability to work additional hours as needed * Schedule may be eligible for a shift differential under the terms of the shift differential policy * Must work on-site at the location posted * Must complete and pass required language assessment Training and Work Schedule: * You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. * Training class starts on 1/5/2026 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. * We're open from Sunday - Saturday, 8:00 a.m. - 8:00 pm (EST). Your regular work schedule will be based on business need and will include working some holidays. Posting Location: * 1100 Corporate Center Dr. Lot B, RALEIGH, NC 27607 @RWF22 Posting End Date: 22 Dec 2025 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.