Technical Services Representative
Call center representative job in Davenport, IA
Do you enjoy working in a fast-paced environment?
Are you customer-service oriented with a strong emphasis in technical support?
We are looking for a detail-oriented, friendly and helpful person to join our Technical Services team!
This position is responsible for providing internal electronic technical support, which includes field technicians, customer care, data entry, monitoring center and sales employees for all branches. Electronic security systems include burglar and fire alarms, CCTV, Access Control systems and all related electronic security equipment in residential, commercial, and industrial environments.
This position is NOT remote- it is in office but can be in any part of our footprint.
Here's why you want to work here:
Competitive Pay with increases available based on performance
Competitive benefits including education assistance, paid time off, paid holidays, medical and dental insurance with no wait time for coverage!
Stable company with over 60 years of experience providing security to our communities and continued growth
Career Advancement opportunities
Here's what you'll be doing:
Take calls from branch offices, field technicians, Customer Care, Data Entry and the Monitoring Center to assist as needed.
Provide remote programming services for all supported alarm panels in the field.
Write alarm panel programs for new installations to be downloaded.
Review all new work orders for accuracy and proper configuration.
Support the branch sales departments and technicians in designing systems and answering technical questions.
Process service tickets requiring downloading such as security code changes, test timers, zoning, etc.
Final test all new installations and make them active in the system.
Manage the radio systems in the field.
Putting system in/out of test on request from authorized individuals.
Provide Hosted Access Control and CCTV services.
Provide CAD drawings for sales presentations and post-operative projects.
Design and print ID badges for employees and customers.
Assist in maintaining minimal inventory levels.
Here's what you'll need:
High level of accuracy and attention to detail.
Problem-solving Skills
Excellent written and verbal communication skills.
Above average mathematical skills
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must have general knowledge and experience with computers including Excel, Word and Access. Auto CAD experience is a plus. Manitou and Sedona knowledge is a plus.
Knowledge of Monitoring Center operations a plus.
Customer Support Representative
Call center representative job in Davenport, IA
Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discounts * Health insurance * Opportunity for advancement * Paid time off * Vision insurance We offer competitive compensation & benefits including: * Medical * Dental * Vision * life * 401(k) * Paid time off
* Additional voluntary benefits
Company Overview
As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems.
Job Summary
Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.
The goal of this position is to supply a superior level of service that exceeds the customers' expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.
Responsibilities
* Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
* Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
* Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
* Answer customer inquiries on the telephone.
* Schedule service and delivery orders. Coordinate schedules with the service/operations team.
* Bill service, delivery, and new installation orders.
* Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
* Refer unresolved customer grievances to designated departments for further investigation.
* Follow all rules and regulations pertaining to safety and Culligan policies.
* Complete any other responsibilities as assigned.
* Must be able to lift 50 lbs
Qualifications
* High school diploma or GED.
* Minimum two years of customer service experience preferred.
* Strong time management and project management skills.
* Proficient in Microsoft Office (word, excel, outlook).
* Excellent communication skills, both written and verbal.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position.
Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization
Compensation: $16.50 - $18.50 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
Customer Service Representative
Call center representative job in Davenport, IA
Full-time Description
O'Rourke Sales Company has an opportunity for a Customer Service Representative to join our Sales team at our corporate office in Davenport, Iowa. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East coast to the West coast with seven branch operations. Take a look at our website to see what we are all about *********************
O'Rourke Sales is an Equal Opportunity Employer.
Job Type: Full-time Monday - Friday (8-5 p.m.) in an office position in the O'Rourke Sales Company Customer Service Department to support company's sales agenda.
Job Responsibilities:
Become knowledgeable of the company products and understand each customer's need to provide real, effective solutions and deliver exceptional customer service.
Operate our computer-based systems to enter order entries quickly and accurately.
Respond to high-volume emails accurately and professionally
Collaborate with Purchasing, Accounting, returns and warehouse staff.
Solve customer problems and find the best possible solutions.
Communicate professionally on the telephones with many customers and sales representatives.
Maintain customer relations through timely services
Requirements
Job Qualifications:
Proficient in Microsoft Office Products
1+ years' experience in Customer Service
Knowledgeable with composing emails to customers professionally
Self-starter
Able to multi-task
Organized with attention to detail
Able to handle deadlines in a timely manner
Ability to work within a team
Demonstrates the ability to take initiative and problem solve
Reliable attendance and work history
Effective verbal and written communication skills
Ability to prioritize and manage multiple assignments
Customer Service Representative
Call center representative job in Sterling, IL
Department: Customer Service & Development
Reports To: Training Team Leader
Wage Range: $16.80 - $25.20, plus bonus opportunity
As a Customer Service Representative, you will embark in a 12- week training program, including formal classroom and job shadowing. After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep. This position is a path to a traditional Customer Service territory, when a vacancy becomes available, typically within 6-12 months of hire.
WHAT YOU'LL DO
Manage customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
Process customer orders to ensure internal order deadlines are completed on time
Go above and beyond to meet customer needs, including appropriate use of empathy
Work closely with a team to include, outside sales, regional teammates, and internal customers.
Applies lean thinking and tools to identify and eliminate waste in all areas of the position.
YOU MUST HAVE
High School Diploma
Excellent verbal and written communication skills
Proficient in Microsoft programs such as Office, Word, and Excel
Ability to process a high volume of request (email/phone) at a fast, accurate pace.
YOU MAY ALSO HAVE
Bachelor's Degree
Two years in a professional, Customer Service environment
Appetite and proven ability to build customer relationships
Ability to effectively manage multiple tasks simultaneously
ROLE SPECIFICS
Full-time: Monday - Friday
Travel
- Occasional overnight travel for outside trainings and meetings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train
WHO WE ARE
Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.
WHAT DOT CAN OFFER YOU
As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:
Significant advancement opportunities
Potential to work from home after 1 year
Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.
EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
Customer Service Representative - Part Time
Call center representative job in Rock Island, IL
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Part Time Customer Service Representative I at our Corporate office in Rock Island, IL.
Hours: Monday - Friday, 20 - 25 hours per week
Schedule can vary between 6:30am - 5:30pm
Pay is $18.00/Hour
POSITION SUMMARY:
To provide exceptional Customer Service.
Responsibilities
MINIMUM REQUIREMENTS
High School education or equivalent
Valid Driver License
Excellent Customer Service & Telephone Etiquette
Excellent communication skills- verbal and written
Excellent Mindset
Detail-oriented
45-50 WPM typing skills
Proficient in Microsoft Excel
Ability to work in a team as well as independently
Excellent attendance
Qualifications
ESSENTIAL FUNCTIONS:
Field inbound calls, emails and chats providing exceptional Customer Service
Monitor the call queues to ensure that department is meeting goal times
Respond to inquiries with excellent verbal & written communication skills
Trace and monitor accounts to ensure on-time delivery
Assist with scheduling pickup request
Educate, when possible, self-service options available to Customers
Problem-solve customer issues that arise throughout the day
Backfill Receptionist
Answer all phone calls coming into the Corporate Office by operating the switchboard
Greet Visitors and applicants as they enter and assist them with their needs
Stuff and mail all paper invoices to customers
Prepare weekly timecards and various outgoing mailings
Perform other duties as needed
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Primarily sedentary work, which involves sitting most of the time
May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
Visual Acuity including regular use of items including a computer screen or monitor
Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others
Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.
Auto-ApplyCustomer Support Representative
Call center representative job in Milan, IL
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
Distributes additional product/service/policy information to customers, dealers
Develops common solutions to problems with team members to maintain required service levels.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Associate Customer Service Representative
Call center representative job in Bettendorf, IA
ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.
ABOUT THE ROLE
REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants.
RESPONSIBILITIES
* Completed training courses and attain the knowledge required to assist our Customer Database
* Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case
* Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs.
* Contacts software and hardware vendors to request service regarding defective products.
* Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms.
* Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues.
* Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup.
* Meet and exceed service level goals set for the Customer Service Team
* Follow communication procedures, guidelines, and policies
* Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction
* Keep records of all client interactions
* Proactively communicate with our clients to help them understand the products and services REPAY offers
SKILLS & EXPERIENCE NEEDED
* Proven technical customer support experience
* 2+ years of merchant services / payments industry experience preferred
* Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction.
* Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base.
* Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
* Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.
* Ability to work in a ticket and metrics driven environment
* Familiarity with CRM systems and practices (e.g. Salesforce)
* Must be able to communicate in a clear and logical fashion verbally and in writing
* Must take pride and satisfaction in helping people
* Must prioritize identifying and solving problems above merely answering questions
WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING
GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.
FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.
INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.
PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.
REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity.
REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.
We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
Auto-ApplyCustomer Support Representative
Call center representative job in Davenport, IA
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
We offer competitive compensation & benefits including:
Medical
Dental
Vision
life
401(k)
Paid time off
Additional voluntary benefits
Company Overview
As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems.
Job Summary
Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.
The goal of this position is to supply a superior level of service that exceeds the customers' expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
Answer customer inquiries on the telephone.
Schedule service and delivery orders. Coordinate schedules with the service/operations team.
Bill service, delivery, and new installation orders.
Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
Refer unresolved customer grievances to designated departments for further investigation.
Follow all rules and regulations pertaining to safety and Culligan policies.
Complete any other responsibilities as assigned.
Must be able to lift 50 lbs
Qualifications
High school diploma or GED.
Minimum two years of customer service experience preferred.
Strong time management and project management skills.
Proficient in Microsoft Office (word, excel, outlook).
Excellent communication skills, both written and verbal.
Competencies:To perform the job successfully, an individual should demonstrate the following competencies in this position.Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization Compensation: $16.50 - $18.50 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
Auto-ApplyFirearms Customer Support Representative
Call center representative job in Rock Island, IL
Job DescriptionFirearms Customer Support Representative Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Customer Support Representative at Rock Island, Illinois! Deliver world-class customer service as the first point-of-contact for buyers, collectors, and gun enthusiasts across the globe! Be the communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making.
This non-exempt, full-time position is 100% on-site with an hourly gross base rate of $20.00 and eligibility for insurance benefits after meeting the required waiting period. Pay days are every Thursday! RIAC standard hours of operations are Monday through Friday, 8:00 a.m. - 5:00 p.m. CST with overtime and weekend hours, as needed.
Click here to check out RIAC's hiring video!
What does world-class customer service look like?
It's all about relationships! Build and maintain long-lasting relationships with buyers and collectors.
Keep meticulous records of all customer interactions to meet (or EXCEED!) company standards for confidentiality, quality, compliance, productivity, efficiency, and client expectations.
Unite as a team while empowering co-workers to meet targets and goals.
Engage in active listening and problem solving with customers to answer questions, resolve issues, address concerns, and if necessary, escalate to the next level.
Why work for RIAC?
Weekly pay!
Paid time off and holidays!
A la carte insurance benefits package, including FSA or HSA, company-paid life insurance and AD&D!
401(k) with company match!
See some of the most rare and unusual firearms, military and historic collectibles!
Complimentary fountain soda, fruit, oatmeal and treats!
Monthly employee engagement events!
Opportunities for upward mobility!
Qualified candidates meet the following requirements:
High school diploma, GED, or equivalent required;
Two years' previous customer support experience, or similar experience required;
Intermediate proficiency using Microsoft Office (Outlook, Word, Excel);
Strong data entry skills and attention to detail;
Ability to work six (6) auction weekends per year; and
Ability to obtain and maintain active FOID card status (Illinois residents only).
Physical Requirements
Constant sedentary work for prolonged periods up to 100% of the time with occasional moving and transporting up to 10 pounds. Must be able to constantly communicate and exchange accurate information. Must be able to detect, identify, inspect, observe, perceive and assess customer service operations. Constantly operates and uses telephone, computer and other relevant equipment and office machinery. Constantly works around firearms, bladed weaponry, historic relics, and valuable collectibles.
Rock Island Auction Company has been the #1 firearms auction house in the world every year since 2003. Today, RIAC employs a growing team of about 150 people and continues to set industry standards and expectations year over year. Between our 6 public auctions and 8+ online auctions each year, we sell tens of thousands of firearms, bladed weapons, military artifacts, and firearms accessories annually. We have a habit of excellence, regularly breaking and re-breaking our own records and redefining success in our industry, as more and more customers admire our results and trust our reputation.
The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.
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Call Center Rep
Call center representative job in Rock Island, IL
About Bally's: Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!
A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!
Job Summary:
As a Call Center Rep, you will perform a variety of tasks including answering/routing phone calls, delivering messages, handling complaints, and disseminating information. The position is often the first encounter a guest has prior to the arrival of the property and is thus very influential in creating the first impression of the hotel. This position's starting wage is $15.50. This position is part-time working day shift on Friday's and Saturday's.
Essential Functions:
* Enhances the guest experience by providing exceptional service.
* Answers incoming phone calls, routing as necessary.
* Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
* Relays "guest requests" to appropriate staff.
* Ensures calls are answered promptly and in accordance to department standards.
* Follows established emergency procedures
* Assists guests in fulfilling their requests - room changes, extra amenities, etc.
* Processes and submit end-of-shift reports.
* Contacts Housekeeping and Facilities department when guests report room issues.
* Adheres to department and property policies and procedures.
* Confirms reservations.
* Verifies future reservations are correct for future arrivals.
* Assists guests in resolving complaints.
* Disseminates information to guests about the property and local area.
* Maintains knowledge of property information & memorabilia.
* Other duties as assigned
Qualifications:
* Excellent customer service skills
* High School graduate or equivalent
* Excellent written and verbal communication skills
* Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
* Must be a high school graduate or equivalent
* Must be able to work nights, weekends, holidays
Physical Requirements:
* Frequently required to lift up to a maximum of 30 pounds
* Regularly required to see, talk, hear, walk, sit, and stand
* Frequently required to use hands to handle, feel, and reach
* Required to sit for long periods of time
* Occasionally required to stoop
* Occasionally lift and or move up to 30 pounds
Environmental Working Conditions:
The work environment contains bright lights, loud noise, and stressful situations.
What's in it for you:
* Competitive wages with annual performance reviews
* Comprehensive health coverage plan that includes medical, dental, and vision
* 401(K)/ Company Match
* Access Perks and Childcare discounts
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
* Pass a company background investigation*
* Must be 21 years of age*
Customer Service Representative - State Farm Agent Team Member
Call center representative job in Bettendorf, IA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Justin Cook - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
COMPENSATION:
Base salary of $35-45k annually plus unlimited commission.
Customer Service Representative - State Farm Agent Team Member
Call center representative job in Davenport, IA
Job DescriptionBenefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Rep(01759) - 1122 North 2nd Street
Call center representative job in Clinton, IA
Job Description
CSR's need to be outgoing, polite and self-motivated.
Job Duties include: Answering phones, Greeting carry out customers, misc. cleaning, cutting pizzas, making pizza, sandwiches, pasta, and other food items.
Fulfillment (2nd Shift)
Call center representative job in Sterling, IL
Job DescriptionDescription:
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
Join a team dedicated to getting customer orders ready for shipment to our clients all over the world. We offer a different kind of distribution center experience! This is an on-site Fulfillment position in our Sterling, IL fulfillment center, specifically focus on receiving and inventory management of HALO's products.
This opening is for 2nd shift, working Monday through Friday from 2:00pm - 10:30pm.
Responsibilities
Prepare packages and process shipments using UPS, FedEx, third party shipping system
Compare packing list to company purchase orders and ensure that the products in each delivery match the packing list
Count inventory, track packages, post freight to purchase orders and process returns
Load and unload trucks as well as put away stock
Answer questions regarding inventory, shipping, freight and supplies
Check and respond to company emails
Work on fulfillment and kitting projects
Make bins and labels for new program merchandise
Maintain neat and orderly appearance of entire warehouse
Operate forklifts, stand-up electric pallet jacks and manual pallet jacks
Requirements:
Must be at least 18 years of age or older with the ability to read and speak English for safety purposes
High School diploma or GED required
1+ years of receiving experience, previous warehouse experience and forklift license preferred
Basic skills in Microsoft Word and Outlook preferred
Motivated by deadline-oriented work environment
Able to work overtime when required
Ability to lift up to 50 pounds unassisted
Ability to push and pull up to 200 pounds with assistance of rolling carts
Compensation: The pay rate for this role is $16.00 per hour. Please note that this pay serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
More about HALO
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ***********. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
Easy ApplyFulfillment (2nd Shift)
Call center representative job in Sterling, IL
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
Join a team dedicated to getting customer orders ready for shipment to our clients all over the world. We offer a different kind of distribution center experience! This is an on-site Fulfillment position in our Sterling, IL fulfillment center, specifically focus on receiving and inventory management of HALO's products. This opening is for 2nd shift, working Monday through Friday from 2:00pm - 10:30pm.
Responsibilities
* Prepare packages and process shipments using UPS, FedEx, third party shipping system
* Compare packing list to company purchase orders and ensure that the products in each delivery match the packing list
* Count inventory, track packages, post freight to purchase orders and process returns
* Load and unload trucks as well as put away stock
* Answer questions regarding inventory, shipping, freight and supplies
* Check and respond to company emails
* Work on fulfillment and kitting projects
* Make bins and labels for new program merchandise
* Maintain neat and orderly appearance of entire warehouse
* Operate forklifts, stand-up electric pallet jacks and manual pallet jacks
Requirements
* Must be at least 18 years of age or older with the ability to read and speak English for safety purposes
* High School diploma or GED required
* 1+ years of receiving experience, previous warehouse experience and forklift license preferred
* Basic skills in Microsoft Word and Outlook preferred
* Motivated by deadline-oriented work environment
* Able to work overtime when required
* Ability to lift up to 50 pounds unassisted
* Ability to push and pull up to 200 pounds with assistance of rolling carts
Compensation: The pay rate for this role is $16.00 per hour. Please note that this pay serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
More about HALO
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
* Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
* Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
* Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
* Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ***********. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
Easy ApplyTechnical Services Representative
Call center representative job in De Witt, IA
Do you enjoy working in a fast-paced environment?
Are you customer-service oriented with a strong emphasis in technical support?
We are looking for a detail-oriented, friendly and helpful person to join our Technical Services team!
This position is responsible for providing internal electronic technical support, which includes field technicians, customer care, data entry, monitoring center and sales employees for all branches. Electronic security systems include burglar and fire alarms, CCTV, Access Control systems and all related electronic security equipment in residential, commercial, and industrial environments.
This position is NOT remote- it is in office but can be in any part of our footprint.
Here's why you want to work here:
Competitive Pay with increases available based on performance
Competitive benefits including education assistance, paid time off, paid holidays, medical and dental insurance with no wait time for coverage!
Stable company with over 60 years of experience providing security to our communities and continued growth
Career Advancement opportunities
Here's what you'll be doing:
Take calls from branch offices, field technicians, Customer Care, Data Entry and the Monitoring Center to assist as needed.
Provide remote programming services for all supported alarm panels in the field.
Write alarm panel programs for new installations to be downloaded.
Review all new work orders for accuracy and proper configuration.
Support the branch sales departments and technicians in designing systems and answering technical questions.
Process service tickets requiring downloading such as security code changes, test timers, zoning, etc.
Final test all new installations and make them active in the system.
Manage the radio systems in the field.
Putting system in/out of test on request from authorized individuals.
Provide Hosted Access Control and CCTV services.
Provide CAD drawings for sales presentations and post-operative projects.
Design and print ID badges for employees and customers.
Assist in maintaining minimal inventory levels.
Here's what you'll need:
High level of accuracy and attention to detail.
Problem-solving Skills
Excellent written and verbal communication skills.
Above average mathematical skills
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must have general knowledge and experience with computers including Excel, Word and Access. Auto CAD experience is a plus. Manitou and Sedona knowledge is a plus.
Knowledge of Monitoring Center operations a plus.
Customer Service Representative - Full Time
Call center representative job in Rock Island, IL
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Full Time Customer Service Representative I at our Corporate office in Rock Island, IL.
Hours can vary between 6:30am - 5:30pm
Pay is $18.00/Hour
Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.
POSITION SUMMARY:
To provide exceptional Customer Service.
Responsibilities
MINIMUM REQUIREMENTS
High School education or equivalent
Valid Driver License
Excellent Customer Service & Telephone Etiquette
Excellent communication skills- verbal and written
Excellent Mindset
Detail-oriented
45-50 WPM typing skills
Proficient in Microsoft Excel
Ability to work in a team as well as independently
Excellent attendance
Qualifications
ESSENTIAL FUNCTIONS:
Field inbound calls, emails and chats providing exceptional Customer Service
Monitor the call queues to ensure that department is meeting goal times
Respond to inquiries with excellent verbal & written communication skills
Trace and monitor accounts to ensure on-time delivery
Assist with scheduling pickup request
Educate, when possible, self-service options available to Customers
Problem-solve customer issues that arise throughout the day
Backfill Receptionist
Answer all phone calls coming into the Corporate Office by operating the switchboard
Greet Visitors and applicants as they enter and assist them with their needs
Stuff and mail all paper invoices to customers
Prepare weekly timecards and various outgoing mailings
Perform other duties as needed
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Primarily sedentary work, which involves sitting most of the time
May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
Visual Acuity including regular use of items including a computer screen or monitor
Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others
Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.
Auto-ApplyCustomer Support Representative
Call center representative job in Milan, IL
Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row.
Job Description
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
Distributes additional product/service/policy information to customers, dealers
Develops common solutions to problems with team members to maintain required service levels.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Fulfillment (1st Shift)
Call center representative job in Sterling, IL
Job DescriptionDescription:
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
Join a team dedicated to getting customer orders ready for shipment to our clients all over the world. We offer a different kind of distribution center experience! This is an on-site Fulfillment position in our Sterling, IL fulfillment center, specifically focus on receiving and inventory management of HALO's products.
This opening is for 1st shift, working Monday through Friday from 8:00am - 4:30pm.
Responsibilities
Prepare packages and process shipments using UPS, FedEx, third party shipping system
Compare packing list to company purchase orders and ensure that the products in each delivery match the packing list
Count inventory, track packages, post freight to purchase orders and process returns
Load and unload trucks as well as put away stock
Answer questions regarding inventory, shipping, freight and supplies
Check and respond to company emails
Work on fulfillment and kitting projects
Make bins and labels for new program merchandise
Maintain neat and orderly appearance of entire warehouse
Operate forklifts, stand-up electric pallet jacks and manual pallet jacks
Requirements:
Must be at least 18 years of age or older with the ability to read and speak English for safety purposes
High School diploma or GED required
1+ years of receiving experience, previous warehouse experience and forklift license preferred
Basic skills in Microsoft Word and Outlook preferred
Motivated by deadline-oriented work environment
Able to work overtime when required
Ability to lift up to 50 pounds unassisted
Pushing and pulling up to 200 pounds with assistance of rolling carts
Compensation: The pay rate for this role is $15.00 per hour. Please note that this pay serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
More about HALO
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ***********. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
Easy ApplyFulfillment (1st Shift)
Call center representative job in Sterling, IL
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
Join a team dedicated to getting customer orders ready for shipment to our clients all over the world. We offer a different kind of distribution center experience! This is an on-site Fulfillment position in our Sterling, IL fulfillment center, specifically focus on receiving and inventory management of HALO's products. This opening is for 1st shift, working Monday through Friday from 8:00am - 4:30pm.
Responsibilities
* Prepare packages and process shipments using UPS, FedEx, third party shipping system
* Compare packing list to company purchase orders and ensure that the products in each delivery match the packing list
* Count inventory, track packages, post freight to purchase orders and process returns
* Load and unload trucks as well as put away stock
* Answer questions regarding inventory, shipping, freight and supplies
* Check and respond to company emails
* Work on fulfillment and kitting projects
* Make bins and labels for new program merchandise
* Maintain neat and orderly appearance of entire warehouse
* Operate forklifts, stand-up electric pallet jacks and manual pallet jacks
Requirements
* Must be at least 18 years of age or older with the ability to read and speak English for safety purposes
* High School diploma or GED required
* 1+ years of receiving experience, previous warehouse experience and forklift license preferred
* Basic skills in Microsoft Word and Outlook preferred
* Motivated by deadline-oriented work environment
* Able to work overtime when required
* Ability to lift up to 50 pounds unassisted
* Pushing and pulling up to 200 pounds with assistance of rolling carts
Compensation: The pay rate for this role is $15.00 per hour. Please note that this pay serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
More about HALO
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
* Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
* Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
* Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
* Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ***********. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
Easy Apply