Call center representative jobs in Des Moines, IA

Job Title: Customer Support Representative II Duration: 10 months contract on W2 (possible extension) Fully Onsite These positions will be on the Customer Support Team in a Technical Support Center. Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within and can monitor for positions through careers page. This position offers a retention bonus after 6, 12, and 24 months of employment. This position offers pay increases based on 6, 12, and 24 months of employment. Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review. PRIMARY RESPONSIBILTIES & DUTIES: The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team: /Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance. This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.* REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: * Skills in interpersonal communications, negotiation, and conflict resolution * Experience with customer service / support * High comfort level and experience with consumer software applications * Strong computer and troubleshooting skills * Ability to work off-shift hours and occasional holidays to support the business * Experience with data management DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture customers * Agriculture operations experience, including Precision Farming experience * Prior work experience in Agriculture or Technology dealer channels * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline **Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works** Support hours fall between 7am - 6pm CST, Monday - Friday and 8 am - 12 pm CST, Saturday. · Schedule may include occasional holidays and overtime based on the needs of the business. · Candidate must be available to work any 8-hour shift within the 7am-6pm support window. · Candidate will work on-site (Johnston, IA) five days a week · Shifts are subject to change based on volumes. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.

· Take inbound calls and occasional emails from (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase. · Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. · Document every interaction effectively in our internal case management system · Approximately 15-20 calls/day Shifts: Contact Center is open from 7am - 6pm CST, Monday - Friday · Three shifts available that rotate within the 11-hour operation: · 7:00am - 3:30pm · 8:00am - 4:30pm · 9:30am - 6:00pm · Candidate must be available to work any 8-hour shift within the 7am-6pm support window. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with full-time employee. IDEAL CANDIDATES SHOULD HAVE: · Knowledge of agriculture, turf (mowers) and utility vehicles · Prior work experience in Agriculture or Technology dealer channels · Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline · Call Center experience · 6+ months experience with customer service / support experience · Efficient researching / troubleshooting skills · Excellent written and verbal communication skills · Speak with confidence · Proficiency with Microsoft Office products · Willingness to work occasional overtime and holidays · Solid work history and proven dependability · Reliable at home internet and a distraction free workplace Interviews will include behavioral based questioning · Candidate will be asked to share specific examples The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.

Jefferson Department: Guest Services Guest Services Representative The Guest Services Representative is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests. In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture. We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun! Essential Functions: The essential functions and responsibilities of this position are: Assist players at the cage Must be able to type, answer phones & record transactions accurately Sign up new players and club members, redeem member points Promote property amenities, participate in special functions & resolve guest complaints Other duties as assigned Schedule: The schedule for this position is classified as full-time This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Description Together, We Own it! Start your employee owner journey with Shorr Packaging.The Custom Support Representative II provides a positive brand experience for existing and potential customers as a key liaison between Shorr and our valued customers. Through close collaboration with a variety of internal and external stakeholders, this individual ensures that our business and sales strategies are executed through daily interactions with our customers.The Customer Support Representative II is critical to Shorr's success as they are a front-line resource for our customers and can greatly impact customer experience, retention, and loyalty.Responsibilities Handle customer inquiries on product, price, and lead-time with a drive for first contact resolution. Research new items and product substitutions to ensure smooth customer experience. Build credibility and trust with assigned customers while influencing buying decisions and customer-focused solutions Manage customer cases in Sxe and CRM systems ensuring timely resolution Liaise with sales and operations to support new customer onboarding process from account creation to post-delivery ensuring high customer satisfaction. Create and maintain customer profiles and account notes in Sxe and CRM Monitor customer-owned and slow-moving inventory levels in coordination with sales to ensure billing and shipment is on track. Work with sales and customer to upsell, cross-sell, and move E&O inventory. Problem Resolution: Investigate and resolve customer complaints while capturing details in Shorr's CRM system. Process invoice corrections, product replacements, and returns in SXe system while ensuring customer satisfaction. Investigate customer inquiries and provide solutions in a timely manner. Monitor internal reports to ensure customer deliverables are met. Price Management & Quote Support: Set up and maintain price records at the direction of sales team. Monitor product margin fluctuations and alert sales team to fluctuations. Process quotes in SQM when support is needed from Account Executive. Other duties may be assigned. Shorr Packaging does not provide work authorization sponsorship for this position.Requirements Associates Degree or equivalent experience required 2 years of previous work experience in a Business to Business (B2B) customer support related role. Experience in the packaging or related industry is preferred Experience with MS Word, Excel and Outlook. Passion for being a Shorr brand ambassador and delivering an excellent customer experience or demonstrated ability having done so in another B2B customer support environment. Demonstrated customer-focused problem solver with strong desire for accountability. Demonstrated ability to be adaptable and thrive in a fast-paced environment with constant change. Ability to collaborate cross-functionally by communicating critical details to enhance customer experience. Strong time-management with ability to effectively prioritize multiple requests and pressures. Knowledge of ERP, CRM, and ecommerce platforms. Prior experience using MS Outlook, Word, and Excel. Benefits Employee Stock Ownership Plan (ESOP) - Together, We Own It! Comprehensive Employee Benefits: Explore Shorr Benefits Competitive hourly rate plus targeted annual bonus plan 401K plan plus matching Team based Employee Owner company culture Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description • Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.) • Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. • Distributes additional product/service/policy information to customer's dealers and personnel. • Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. • Assists in the promotion products/services/programs through special program offerings special mailings and pro-active user contact. • Negotiates with customer's dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications • A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices. • Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. • Off shift hours, weekends and holidays are a likely possibility. • Training will be on 1st shift and last roughly two weeks. • Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. • Ag/farming backgrounds a plus. • Degree preferred but not required. Additional Information To know more on this opportunity or to schedule an interview, please contact: Cris Cesar ************ ***************************

Job Description At COUNTRY Financial - Matt Reed Agency, we combine over 50 years of industry experience with a genuine commitment to helping our clients. We specialize in all lines of insurance and financial services, offering personalized guidance and dependable support to every individual and business we serve. Our office is client-focused and built on teamwork. We take pride in being a supportive, energetic group that values integrity, communication, and growth. If youre looking for a workplace that feels both professional and personal, this is the place to grow your career. As an Insurance Customer Service Representative, you will play an essential role in delivering outstanding client experiences. From handling inquiries and processing policy updates to supporting our agents and helping clients understand their coverage, youll be the face of service excellence in our agency. Base pay: $35,000-$45,000 (based on experience) Paid time off (PTO) and paid vacation Mon-Fri schedule with evenings and weekends off Retirement plan Hands-on training and mentorship Supportive team culture Home office support If youre motivated by helping others, thrive in a team environment, and want a role that keeps you engaged and growing, we encourage you to apply today! Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Retirement Plan Evenings Off Weekends Off Home Office Support Paid Vacations Responsibilities Provide a positive and professional client experience in every interaction Greet clients and prospects who visit the office Contact clients at risk of policy or contract cancellation Manage calendars, schedule appointments, and handle follow-ups Support marketing campaigns and community events Requirements Prior customer service or insurance experience preferred Property & Casualty license (or willingness to obtain upon hire) Strong communication and interpersonal skills Organized and detail-oriented with excellent time management Team-oriented attitude with a proactive, doer mindset

Packaged Gases Customer Service Representative Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service. Position Accountabilities; Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. Provides quotes or completes the sale, if campaign appropriate to directly gain new business. - Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up. - Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise. - Manages requests for products, price and technical information. - Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. - Maintains showroom cleanliness by procedures set forth by management. - Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing. - Tracks result of outbound campaign efforts. - Backs up inbound customer service, as needed. Ensure all safety rules are strictly observed. Perform other projects and duties as assigned. High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. - Excellent customer service skills. Ability to establish and manage customer relationships - Ability to work independently. Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.

Call Center Representative - ($500 Hiring Bonus!) Can you provide excellent customer service? Do you have experience in an outbound call center? Are you a quick learner with a can-do attitude? If so, our Call Center Representative could be a fit for you! Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. What You'll Do: * Respond to and resolve customer service requests. * Communicate directly by phone with policyholders, and potential new customers regarding insurance matters. * Process agent appointments and/or follow-ups for all Agents and registered representatives. * Create positive business relationships between the agents, the company and with our customers. * Understand the basic information for all products offered by FBL Financial Group, Inc. What It Takes to Join Our Team: * High school diploma or equivalent required. * Must have or be able to attain knowledge regarding how the insurance industry operates. * Analytical/problem solving skills required. * Basic personal computer skills Windows environment (Word, Excel) required. Keyboard skills (40 - 45 NWPM). * Oral and written communication skills as appropriate to this position. * Reasonably regular and predictable attendance. * Proficiency in both English and Spanish preferred. * Ability to work in person from our office in West Des Moines, Iowa. What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener! Starting pay is $17.00/hour with a $500 hiring bonus. After 3 months of employment, a fulltime/part-time/Regular work may be an option. Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.

About us Custom Electrical Services is a small business in Clive, IA. We are a professional electrical contractor that provides service throughout central Iowa. Our work environment includes: Relaxed atmosphere Casual dress code Daytime schedule No nights, holidays, or weekends! Ever! Small business/family atmosphere Attention all customer service superstars! We are a leading electrical contractor in Clive, Iowa looking for an experienced CSR/Dispatcher to join our team. Responsibilities Field incoming phone calls and form submissions from customers. Dispatch service technicians to appropriate locations in a timely and efficient manner. Monitor all assigned technicians in a timely and efficient manner. Monitor all assigned drivers to ensure on-time performance. Provide exceptional customer service to all clients. Enter data for job costing. Requirements Previous experience with ServiceTitan software is preferred but not required. Must be 18 years of age or older. 6 months previous experience as a CSR or dispatcher is preferred. Excellent communication and organizational skills. Must be able to multitask and organizational skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Background check and drug screen required. If you meet these requirements and are looking for an exciting new opportunity with room for growth please submit your resume today. We can't wait to hear from you!

Job Description Our growing agency is looking to add the perfect fit to our team. We are looking to add a high energy, customer focused individual to help create the ideal customer experience for our clients. We take great pride in our proactive approach to protecting customers from every day mayhem. The right person possesses the ability to interact with customers in person, over the phone, and digitally. Our team is looking for someone who wants to grow with the agency. You will be joining a highly successful team thanks in large part to our approach to taking care of customers. This is a primarily phone based position in a challenging field that offers lots of variety in the daily tasks. Our agency team is looking for the perfect fit to help us continue to achieve the level of service our customers expect while our agency continues to grow. Benefits Hourly Base Salary + Commission + Bonus Opportunities Flexible Schedule Paid Time Off (PTO) Hands on Training Career Growth Opportunities Responsibilities -Assist customers navigating coverages options to help with the changing needs -Perform tasks associated with customer billing -Be the frontline face to customers for the agency -Identify potential opportunities for sales within existing customer base Requirements -Positive attitude -Ability to professionally interact with a wide variety of customers -Patience with an ever changing marketplace -Team and customer first mentality -the ability to obtain a Property and Casualty license

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs Job Description The purpose of this position is to support existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions. • This position answers general questions and requires basic knowledge of position. • Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls. • Asks appropriate questions and serves as a resource of information when attempting to retain existing business. • Enters all information related to the call for tracking and reporting purposes. • Develops relationships with both internal and external customers. • Elevates reoccurring issues to management. Qualifications Qualifications • High school diploma required and college degree preferred. • Customer service or sales experience preferred 0-2 years customer service experience preferred. • Excellent written and verbal communication skills to effectively interact with customers. • Excellent organizational and time-management skills to handle multiple tasks. • Detail oriented to ensure accuracy. • Above average problem solving skills to resolve customer service issues. • Basic computer skills and the ability to navigate through multiple systems without assistance. • Appropriate license must be obtained if necessary for position. • Core competencies include: o Communicating with Impact o Critical Thinking & Problem Solving o Service Orientation Additional Information Apply Now! All your information will be kept confidential according to EEO guidelines.

2406 N Jefferson Way, Indianola, IA 50125 BDC Service Representative$19 - $22 per hour Depending on Experience! We Pay More for Your Experience!Great Benefits and Room for Advancement! Experience is a Plus! Great Customer Service Skills Required! Growing Service Department Walk-in Applicants are Welcome! Would you like to be a part of the Winning Team? DeYarman Ford in Indianola is currently looking for positive, motivated people to join our Business Development Center. We have an immediate opening for aBDC Service Representative.The position of the Service BDC Representative contributes to the overall success of the dealership by working to assure customer satisfaction. Webelieve culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success. We offer: $19 - $22 per hour Full Time Monday - Friday Paid Vacation & Holidays Positive and professional work environment Hands-on management staff Transparency within the Company Paid Training Excellent opportunity for advancement 401(k) with company match Health, Dental, Vision, Life, and Disability Insurance Responsibilities BDC Representative: Answer all incoming service calls Schedule service appointments Call customers for follow ups, appointment reminders, missed appointments, and to bring customers into the dealership for service. Call customers to inform them of recalls Administer our in-house rentals Interact with customers as well as with all dealership departments. Gather data for outgoing calls. Candidates must be reliable and must report to work promptly when scheduled. Other duties may be assigned QualificationsBDC Representative: Great customer service skills required At least one previous role based in strong customer service experience preferred CDK experience is a plus! Team player attitude Prompt and courteous Enthusiastic personality Must have strong computer skills Please upload your resume. Completing the online assessment will grant you priority approval! Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drugscreen. About us: DeYarman Automotive Group has recently purchased the Chrysler/ Dodge/ Jeep/ Ram dealership in Ames. Come join our team and be part of a company that has 40+ years experience in the automotive industry. We know how to take care of our people and want to talk to you! We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status. RequiredPreferredJob Industries Customer Service

Job Description As a Customer Experience Representative, you will handle tasks within the Operations - Customer Experience department. You will manage a variety of responsibilities, including responding to inbound phone and email inquiries, first notice of loss claims, program claims, billing requests and loss runs. You will demonstrate a strong customer service orientation and a genuine desire to help our customers with their questions. In this role, you'll complete a variety of items in tandem with other departments to make sure customer needs are being met, while working to create exceptional customer experiences while contributing to individual and team goals. Work Arrangement: This is an on-site role with an approximate training period of 6 months. Accountabilities: Acts as first point of contact for customers, agents, and third parties via multiple platforms, including phones and emails. Completes claims/billing transactions with minimal guidance. Researches, analyzes, and processes daily commercial billing scenarios including but not limited to: billing summaries, waives, document assistance, etc. Completes other claim items including but not limited to: first notice of loss claims, policy verifications, TIN verifications, updates to existing claims, etc. Collaborates with other departments to ensure claim/billing accuracy. Follows Claims/Billing Solutions team metrics and standards to strengthen the Customer Experience unit and provides the best customer experience we can as the first point of contact. Provides correspondence between departments and customers to achieve resolution to customer questions. Assists agents in navigation and defect management in policy administration systems. Provides navigation assistance to insureds for account portals. Assists with special projects involving billing and policy related items. Performs other related duties as assigned. Qualifications: High School Diploma or equivalent education is required. One to two years of customer service experience in the insurance industry, or equivalent combination of education and/or experience. A basic understanding of Microsoft products (Word, Excel, Outlook). Insurance knowledge or relevant work history beneficial. Exceptional customer service orientation; ability to build and foster strong working relationships with Commercial personnel at all levels. Familiar with common insurance concepts, practices and procedures. Demonstrated strong written and verbal communication skills, including the ability to handle difficult customer situations. Attention to detail and organizational skills. Ability to complete training program, including effective partnership with a peer trainer and understanding of training materials. Ability to follow department policies and guidelines, including aux (non-available) time, and additional SLA's (service level agreements) as set by Customer Experience Management. Benefits: We are proud to offer a robust benefits suite that includes: Competitive base salary plus incentive plans for eligible team members 401(K) retirement plan that includes a company match of up to 6% of your eligible salary Free basic life and AD&D, long-term disability and short-term disability insurance Medical, dental and vision plans to meet your unique healthcare needs Wellness incentives Generous time off program that includes personal, holiday and volunteer paid time off Flexible work schedules and hybrid/remote options for eligible positions Educational assistance #TMG

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa's largest medical center, with 802 beds available. The hospital is one of the Midwest's largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa's largest employers. Want to learn more about MercyOne Des Moines? Click here: *************************************************** Join the MercyOne Family! We are looking to hire a Customer Service Representative for our Outreach Lab. As a Customer Service Rep, you will provide coverage for the MercyOne Des Moines call center. Answers multiple phone lines, transfers calls, takes accurate messages, gives out test information and results. Uses Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily work. * Answers phone requests for test results to physicians and other healthcare personnel. Calls results to ordering provider. * Ensures accurate electronic documentation of calls, faxed reports, etc. * Prints and faxes lab reports as directed by order. * Files lab reports for courier delivery and prepare lab reports for mail, as needed. * Pages courier for stat and routine pick-ups. * Assists in courier duties. * Reviews report(s) for missing information to correct. * Retrieves and reviews original physician order for demographic information. * Works with other departments to problem solve to provide timely results. * Understands Lean/Six Sigma principles and employs them to meet the quality management goals. Schedule: PRN General Requirements: * Driver's License required * One-year experience in a client services/clerical position required. * Previous laboratory experience preferred. * Computer experience preferred. * Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire Education: * High school diploma or G.E.D. preferred. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Come Smile with Us! At Delta Dental of Iowa, Customer Service Representatives directly deliver the exceptional quality service we have been known for in our industry. If you have a background in customer service, a passion for service excellence, and a strong ability to handle multiple demands for your time, this is the position for you! In this role, you will work in a casual environment and handle customer inquiries for members and providers via the telephone and internet/web services as well as process claims. You will answer inbound phone calls and make some outbound phone calls. You will use a robust computerized eligibility, benefits, and claims system to handle phone calls and process claims, while ensuring accurate documentation. You will maintain exceptional quality service by following policies and procedures and contribute towards company objectives and results by focusing on a strong team environment. We value continuous learning and offer opportunities to grow your career. In this role, you will enjoy the flexibility of a hybrid working environment. We are hiring for our Monday through Friday, 9:30 AM - 6:00 PM shift in Johnston, Iowa. Learn what it is like to be a Customer Service Representative from Cherie . Why Delta Dental of Iowa? For your smile. For your health. For your community. At Delta Dental of Iowa, we're more than just a dental and vision insurance company. Improving health and wellness is at the center of everything we do. As a not-for-profit, we aim to build stronger communities by investing in actions that promote and improve health. Delta Dental of Iowa invests 40% of our dollars directly back into the communities we serve. Come see why we are passionate about "Bringing Smiles" to our customers. Our team enjoys competitive pay and benefits, an awesome "One Team" approach, and a company culture that fosters "Exceptional Quality Service" and "Leadership at All Levels." Together, we can make a difference - not only in Iowa but across the country. Essential Functions and Principal Accountabilities: Provide courteous assistance to customer inquiries by phone, email/letter or in person for one line of business: Commercial or Government Programs. Process entry level suspended claims and adjustments in an accurate and timely manner. Establish and maintain working relationships with customers, co-workers and other resources as needed. Recommend improvements in workflow and processing. Complete special projects on time with high quality. Represent Delta Dental of Iowa as well as the other Delta Dental companies in a professional manner both internally and externally. Assist other areas of Delta Dental to meet corporate goals. Maintain strict confidentiality. Perform other duties as assigned. Requirements Bachelor's degree or three to five years of combined experience in customer service, an insurance company or a dental office. Demonstrated excellent telephone, written and verbal communication skills. Effective interpersonal skills. Advanced PC skills including the ability to troubleshoot common problems and navigate the internet/web services. Microsoft Office (Excel, Word, Outlook) experience preferred. Ability to analyze information and make independent decisions in accordance with Delta Dental policies and procedures. Ability to work independently or as part of a team to achieve assigned tasks. Demonstrated ability to prioritize, organize and function effectively with multiple tasks/assignments. Ability to meet with customers and respond to their questions and concerns in a professional manner. Basic math ability. Dependability in attendance and punctuality required. This position requires successful completion of a pre-employment background check and drug test. Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Job Description Business Development Center (BDC) Call Agent DeYarman Ford- Indianola, IA 50125 DeYarman Ford is seeking experienced, motivated, and energetic team players to join our BDC team as a Call Agent. Overall, we have been in business for well over 50 years and have developed strong business relationships within our community! If you are seeking to join an organization with core values such as honesty, trust, character, integrity, and hard work; we would be thrilled to have you apply to learn more about us. Job Responsibilities: Set appointments for prospective clients to either purchase or service with us Follow up with client visits to ensure customer satisfaction Prospect our client base with updates on sales and service opportunities Produce in a team environment geared toward maintaining positive customer relationships Skills/Qualifications Excellent Verbal/Written Communication skills Excellent telephone skills Confidence in overcoming objections Strong organizational skills Ability to multi task Basic computer awareness and typing ability Job Requirements High School Diploma/GED Prior BDC experience is preferred but not required Prior Sales experience is a plus Prior Call Center experience is a plus Compensation/Benefits Hourly Rate Flexible Scheduling Medical, Vision, and Dental Benefits Paid Vacation 401k Please respond with an updated resume and you will be considered for an introductory interview. DeYarman Ford provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DeYarman Ford complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'. Job Description Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.) Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. Distributes additional product/service/policy information to customers dealers and personnel. Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. Assists in the promotion of products/services/programs through special program offerings special mailings and pro-active user contact. Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Specific Position Requirements: A qualified candidate will assist customers and dealers by phone and email with the creation of new customer & dealer accounts, modification/merging of existing accounts, and will send & receive alphanumeric codes in order to activate/transfer/warrant products for GPS enabled farming equipment. Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. Training will be on 1st shift and last roughly two weeks. After training has been completed, the candidate must be able to work and rotate between 1st, 2nd, and 3rd shifts. Shifts including one weekend day (Sunday-Thursday, Tuesday-Saturday) and holidays (with the exception of Thanksgiving, Christmas, New Year's) will also be required. Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. Ag/farming backgrounds a plus. Additional Information To more about this or to schedule an interview, please contact : Richard Olano Technical Recruiter ************. richard.olano(@)collabera.com

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs Job Description Responsibilities: • The purpose of this position is to support existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions. • This position answers general questions and requires basic knowledge of position. • Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls. • Asks appropriate questions and serves as a resource of information when attempting to retain existing business. • Enters all information related to the call for tracking and reporting purposes. • Develops relationships with both internal and external customers. • Elevates reoccurring issues to management. Qualifications Qualifications: •High school diploma required and college degree preferred. • Customer service or sales experience preferred 0-2 years customer service experience preferred. • Excellent written and verbal communication skills to effectively interact with customers. • Excellent organizational and time-management skills to handle multiple tasks. • Detail oriented to ensure accuracy. • Above average problem-solving skills to resolve customer service issues. • Basic computer skills and the ability to navigate through multiple systems without assistance. • Appropriate license must be obtained if necessary for position. • Core competencies include: • Communicating with Impact • Critical Thinking & Problem Solving • Service Orientation

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details: Industry Manufacturing Work Location Urbandale IA 50322 Job Title Customer Support Representative Duration 3 Years (Strong possibility of extension) Job Description: • Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. • Distributes additional product/service/policy information to customer's dealers and client's personnel. • Develops common solutions to problems with team members to maintain required service levels. • Maintains the accuracy and availability of customer related information on-line. • Assists in the promotion of client's products/services/programs through special program offerings special mailings and pro-active user contact. • Negotiates with customer's dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Job Requirements: • A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices. • Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. • Off shift hours, weekends and holidays are a likely possibility. • Training will be on 1st shift and last roughly two weeks. • Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. • Ag/farming backgrounds a plus. • Degree preferred but not required. Additional Information To know more about the position, please contact: Monaliza Santiago ************