Call center representative jobs in Florida

Call Center Representative Hiring Event Tuesday January 13, 2026 OUC - The Reliable One - is excited to host a hiring event for Call Center Representatives to join our dynamic Customer Experience & Sales division. At OUC, we don't just work - we're building a bright future of innovation, service, and transformation for generations to come. We're looking for passionate, customer-focused professionals who thrive in a fast-paced environment and are dedicated to delivering exceptional service. If you're ready to grow your career with a respected employer that values learning, development, and people-first thinking - apply today! Enjoy comprehensive paid training that includes classroom learning and hands-on practice to fully prepare you for success. How Our Hiring Event Works * Submit Your Application: Complete and submit your online application. * Selection Process: Candidates who meet the qualifications will be invited to the hiring event. * Contingent Job Offers: Candidates selected during interviews will receive a contingent job offer within 24-48 hours. Work Schedule * Our Contact Center operates Monday-Friday, 7:00 a.m. - 6:00 p.m. * After completing training, your schedule will fall within these operating hours. * Hybrid schedule after training: 3 days in office (to include Tuesdays and Thursdays) and 2 days remote * Training Schedule: Monday-Friday, 8:00 a.m. - 5:00 p.m. Work Location This position may be assigned after training to any of OUC's three Orlando locations upon completion of training: Downtown Orlando (100 W. Anderson St.), Gardenia Center (3800 Gardenia Ave.), or Pershing (6003 Pershing Ave.). Why You'll Love Working Here - A Few Highlights * Competitive weekly pay & stable day shift schedule * No late evenings or weekends * Paid classroom and on-the-job training * Very low-cost medical and dental benefits, plus paid life insurance (effective on hire date) * Robust Retirement Program, including a cash balance account with employer match and a health reimbursement account * Generous paid vacation, holidays, and sick time * Tuition assistance * Paid memberships in professional associations Click here to view our Benefits Summary. The Ideal Candidate Will Have: * High School Diploma or GED * An Associate degree or higher may substitute for one (1) year of experience * 3+ years of customer call center or direct customer service experience * Experience with higher-level service tasks such as: * Servicing accounts * Processing payments * Investigating account issues * Navigating complaint resolution * Bilingual skills in Spanish (speaking, reading, and writing) are a plus * Previous utility industry experience is highly valued Pay Rate: $19.074 per hour Work location: 3800 Gardenia Ave, Orlando, FL 32839 Please see below a complete Job description for this position. Job Purpose: Responsible for handling a variety of aspects related to a customer's inquiry and account management, including, but not limited to initiating and terminating a customer's account, processing a payment arrangement, updating an account with proper notes, resolving billing issues, creating and explaining adjustments, high bill counseling, etc. Serve as a liaison between OUC and its current and potential customers. Accept ownership for effectively handling customer issues, complaints and inquiries over the phone, and keeping customer satisfaction at the core of every decision and behavior. Primary Functions: * Confer with customers to provide routine information about utilities products or services, take or enter orders, or obtain details of complaints; * Resolve customer's service or bill-related concerns by ordering appropriate investigations for concerns and/or tests that would determine the causes of product malfunctions as reported by customers; * Use Customer Information Systems (i.e. PSERM, CC&B) to update and keep accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken; * Refer unresolved customer grievances to designated departments for further investigation; * Transfer customer calls to the appropriate department when call concerns matters other than customer service; * Refer customers needing to make payments to the methods available (i.e. payment phone line, OUC website, authorized payment centers) * Identify customers' needs, clarify information, research every issue, and provide solutions and alternatives; * Handle sensitive situations and challenging customer inquiries via the telephone; explain company policies and procedures to internal and external customers; * Develop a familiarity with different aspects of OUC's Customer Service organization through cross-training and exposure to various tasks or functions; * Handle returned correspondence and billing; * Meet personal/team quantitative and qualitative goals set by management; * Perform other duties as assigned. Education/ Certification/ Years of Experience Requirements: * High School Diploma or GED * Minimum of three (3) years of customer call center experience or direct customer service experience handling higher-order requests such as servicing accounts, processing payments, investigating account issues, etc. * Associates Degree or higher from an accredited college or university may substitute for one (1) year of the above experience * Bilingual in Spanish OR Portuguese OR Haitian Creole, to include speaking, reading, and writing (preferred) Technical Requirements: Working knowledge of all, but not limited to the following: * Call center operations; * Customer service practices and principles; Familiarity with all, but not limited to, the following: * Software Application (i.e. Customer Information System (CIS) such as PSERM or CC&B); * Equipment (i.e. Hands-free communication headset) * Related industry, organizational, and departmental regulatory guidelines, best practices, and procedures; Ability to: * Multitask in a fast-paced environment; * Clearly articulate information to customers over the phone; * Handle confidential customer information in an ethical manner; * Utilize job aides and other resources to assist customers; * Make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages; * Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.). OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations. EOE M/F/Vets/Disabled #OUCFL

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Job Title: Call Center Representative Location: Sarasota, Florida 34237 Duration: 2+ months Start date: ASAP Keywords: Customer Service, Customer support representative, customer support associate, Inbound calls. Qualifications Level 1 resource capable of handling high volume inbound calls. Basic computer experience. Able to follow the given script. Additional Information To know more about this position, please contact: Richard Olano ************ ********************************

At PODS (Portable On Demand Storage), we don't just lead the moving and storage industry we redefined it. Since 1998, we've empowered customers across the U.S. and Canada with flexible, portable solutions that put customers in control of their move. Whether it's a local transition or a cross-country journey, our personalized service makes any experience smoother, smarter, and more human. We're driven by a culture of trust, authenticity, and continuous improvement. Our team is the heartbeat of our success, and together we strive to make each day better than the last. If you're looking for a place where your work matters, your ideas are valued, and your growth is supported- PODS is your next destination. JOB SUMMARY NOTE: Training Class and Shift Schedule for this role is Monday-Friday from 9:00am to 6:00pm with start date of January 26th PODS Sales and Service Center is searching for sales professionals who want more than just a job. Someone who wants to make a difference in people's lives during one of their biggest transitions: moving. As a Sales Representative, you'll be a friendly voice guiding customers through our proven 5-step consultative sales process. You'll help them find the perfect moving and storage solution while delivering an experience that's stress-free, supportive, and genuinely helpful. A Day in the Life as a PODS Sales Associate Your day starts with connecting to customers who are planning a big move. You'll ask questions, listen closely, and match them with the perfect PODS solution - then seal the deal with confidence. Every call is different: one moment you're helping a family plan a cross-country move, the next you're assisting a service member or answering a quick customer service question. You'll bring energy, product knowledge, and a customer-first attitude to every interaction. You'll aim to crush your goals - from sales targets to customer satisfaction - while keeping calls clear, professional, and efficient. At the end of the day, you'll know you've helped people through one of life's biggest transitions while growing your own skills and success. To see a Day In The Life of a PODS Sales Associate is like CLICK HERE Pay Rate During Training: $18.00 hr PLUS $1,000 sign-on bonus (see terms below) Pay Rate Upon Successful 4 Week Training Completion: $18.00 hr + guaranteed commission (up to $500 per month for 3 months) Pay Rate After First 3 Months From Training Completion: $18.00 + uncapped commission Your Benefits Would Be: Hourly pay plus uncapped commission potential Get paid weekly Enjoy a no copay health coverage option* We match your 401(k) contributions up to 5% Paid time off accrual from day one Guaranteed commission during your first 90 days And much more! What you will need to have: High School diploma or equivalent 1 + years of call center sales experience with performance-based incentives and metrics Proficiency with Microsoft Office tools Adaptability in a fast-paced environment Ability to think quickly on calls to recommend solutions Empathy and patience when addressing customer concerns What will be nice to have: Proficiency with Five9 call center software Familiar with Salesforce CRM Certified Contact Center Associate (CCCA ) What You'll Bring to the Role Analytical & Product Knowledge You solve problems with logic and creativity, ask the right questions, and use product knowledge to guide others. Communication & Presentation You make a great impression, speak clearly, and deliver presentations that build confidence. Sales & Negotiation You uncover customer needs, build trust, and find win-win solutions that close deals. Customer Focus You put customers first, deliver quality service, and keep promises with care and detail. Tech Savvy You're comfortable with computers, from data entry to spreadsheets, presentations, and more. Integrity First You do the right thing, own your actions, and show honesty in everything you do. Physical Requirements Ability to sit, type, and use a computer for extended periods. Ability to hear and communicate clearly using a telephone and headset. Occasional bending, stooping, or lifting of up to 50 lbs. may be required. Working Conditions Standard business hours with occasional additional hours as needed. Travel requirements: Negligible Climate-controlled office environment. Consistent attendance and punctuality are essential. Employment contingent upon background check and/or drug screening; may include random screenings per company policy. MANAGEMENT & SUPERVISORY RESPONSIBILTIES Typically reports to Management. Direct supervisor job title(s) typically include: Sup- Sales Operations Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management) Disclaimer This job description outlines the general nature and key responsibilities of the role. It is not intended to be an exhaustive list of all duties, skills, or requirements. Responsibilities may be modified as business needs evolve. Sign-On Bonus Terms: the sign-on bonus totaling $1,000.00, subject to applicable tax withholdings and deductions. The sign-on bonus will be provided as follows: 50% in the first paycheck and 50% in the first paycheck after the completion of 90 days of employment. Retention of the sign-on bonus is contingent upon successful completion of one year of employment. Equal Opportunity Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, national origin, ancestry, sex, sexual orientation, age, religion, disability, marital status, veteran status, or any other basis protected by law. Assessment Notice: By submitting an application for this position, you acknowledge and consent that you may be asked to complete a personality and/or skills assessment as part of the hiring process. These assessments are used solely as one component of the overall candidate evaluation and will not be the sole basis for any hiring decision. All assessment results will be handled in accordance with applicable laws and our internal selection guidelines. #App3

Title: Call Center Representative - Medical Reports to: Call Center Supervisor FLSA Status: Non-Exempt Personnel Supervised: None Under the direct supervision of the Call Center Supervisor, incumbent is responsible for scheduling Medical and/or Dental and/or Optometry appointments. MINIMAL QUALIFICATIONS: Education: High School Graduate or GED Experience: 18 months scheduling appointments in an office environment or Call Center experience. Bilingual: English/Spanish required. Skills: Self-starter. Detail oriented. Computer literate. Type 40 wpm. RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Schedule medical, dental and optometry appointments by phone. Collect patient demographic and insurance information. Cancel and reschedule medical, dental and optometry appointments Understand and apply CFHC scheduling template. Transfer calls appropriately Work provider follow-up requests on outbound calls Must be available from 7 am until 6 pm BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: Requires 80% or more spent standing/sitting. Independently mobile Lifting and/or transporting up to 20lbs. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Job Description About Us What are we looking for? We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team. No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees. SUMMARY The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated. What We Offer Opportunity for internal promotion and career growth with company Competitive pay plan 401(k) retirement plan options Full benefits including voluntary short and long term disability, dental, health, vision, medical Responsibilities Greet customers in service drive. Make sure they are happy and being helped Plant seed with customers in person concerning upgrading to a newer vehicle Enhance the sales process by demonstrating the vehicles features on the lot Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle Call next day's service appointments to plant seed for upgrading Qualifications Must have a clean & valid driver's license Must be willing to submit to a drug screen prior to employment Enthusiastic with high energy throughout the workday Outgoing and friendly, especially while handling objections Quality customer service skills Strong interpersonal and communications, in-person and over the phone Persuasive and able to overcome customer objections Proficient in basic business math including percentages Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs Persistent, competitive and good work ethic Focuses on the customer's needs to enhance dealership and personal sales Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales

CALL CENTER REPRESENTATIVE - CREOLE SPEAKING FLSA: NON-EXEMPT Duties/Responsibilities: * Respond to patient inquiries via phone and digital platforms. * Resolve issues effectively and ensure a positive experience with each interaction. * Schedule appointments across all departments and accurately document patient messages in the appropriate systems. * Prioritize message urgency and route calls or requests to the appropriate department or staff member. * Resolve routine and complex patient issues independently when possible, escalating to supervisors when necessary. * Maintain accurate and up-to-date patient records in the electronic health record (EHR) system. * Ensure full compliance with HIPAA regulations when handling patient information. * Follow all training protocols and operational guidelines to ensure consistent, high-quality service. * Participate in virtual and in-person team meetings, training sessions, and performance reviews as required. * Support department and clinic operations by performing additional tasks as needed to enhance patient care. * Provide feedback to supervisors on customer concerns, recurring issues, or process bottlenecks for improvement. * Perform additional tasks as needed to support the centers. Required Skills/Abilities: * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Excellent organizational skills and attention to detail. * Exhibit strong organizational and time management abilities, with a focus on meeting deadlines and managing multiple tasks efficiently. * Thrive in a fast-paced, high-volume, and occasionally stressful environment while maintaining professionalism and empathy. * Operate standard office equipment and maintain proficiency in Microsoft Office, Electronic Medical Records (EMR), and other relevant software platforms. Education and Experience: * High School diploma or equivalent is required. * At least two years related experience is preferred. Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. Must be able to travel to various center locations as required.

About Us What are we looking for? We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team. No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees. SUMMARY The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated. What We Offer Opportunity for internal promotion and career growth with company Competitive pay plan 401(k) retirement plan options Full benefits including voluntary short and long term disability, dental, health, vision, medical Responsibilities Greet customers in service drive. Make sure they are happy and being helped Plant seed with customers in person concerning upgrading to a newer vehicle Enhance the sales process by demonstrating the vehicles features on the lot Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle Call next day's service appointments to plant seed for upgrading Qualifications Must have a clean & valid driver's license Must be willing to submit to a drug screen prior to employment Enthusiastic with high energy throughout the workday Outgoing and friendly, especially while handling objections Quality customer service skills Strong interpersonal and communications, in-person and over the phone Persuasive and able to overcome customer objections Proficient in basic business math including percentages Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs Persistent, competitive and good work ethic Focuses on the customer's needs to enhance dealership and personal sales Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales

Company DescriptionJobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Teleperformance USA Job DescriptionCategory : Customer Service/Support Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required What We're Looking for High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer

Cellular Sales Call Center Representative Customer Service | Business Development Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of WorkThis is a full-time position. TravelNo travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials * Positive attitude * High school diploma or equivalent; college degree preferred * Minimum two years of related work experience * Effective communication skills * Interest and understanding of technology products and services * Business ownership mentality Compensation * The highest in the wireless industry

Business Call Center Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Contract 6 Month Temp-to-Hire on performance Timings Mon - Fri between 12.30AM - 9.00PM Qualifications Provides telephonic professional nursing services in support of contracts to include: telephonic patient support and resource, data collector, referral source, and nurse educator to patients. Works under moderate supervision. Essential Duties and Responsibilities 1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include: · Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. · Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources to patients. · Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care. · Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes · Educator: Complete patient teaching in relation to the use of products 2. Participates in program specific customer meetings and training sessions. 3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests. 4. Performs special projects and performs other duties as it pertains to specific contract performance. Other Job Functions · Performs other related duties as assigned or requested. Scope of Position Responsibilities · For Internal and External Relationships: Responsible for customer and patient interactions. · For Organization Influence : Limited - Works within the guidelines of a specific program. · Limits of Authority : Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director. Job Qualifications · Required Education and Experience: BA/BS degree; Registered Nursing program (RN) certification required. 4 years (or more) of hands-on nursing experience and direct patient care service required; Specialty Pharmacy experience preferred. Active, unrestricted Nursing license in the state of employment. · Knowledge and Abilities: Knowledge and experience in the areas of Neurology, Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. Good phone etiquette and previous telephonic clinician work experience is preferred. Demonstrated ability to work cross-functionally to improve quality and service. Good interpersonal skills, problem solving skills. Demonstrated ability to multi-task, detail-oriented, and the ability to adapt in a dynamic fast paced work environment. License/Certifications · Ability to obtain and sustain Nursing license in required states including but not limited to: Indiana Additional Skills · Analyze data · Answer telephones · Develop/maintain networks on a broad cross section · Effective at group involvement · Handle multiple tasks · Compile data/statistics · Establish filing system · Input data into computer systems · Use computerized spreadsheets to conduct analysis · Problem solving · Research information · Strong communications-written and verbal · Time management · Effective interpersonal, negotiating and communication skills required. Computer Skills · Data entry · Visual concentration on computer screens · Multi-user computer systems · Personal Computer · Microsoft Office - Word, Excel, Microsoft Office Working Conditions/Physical Demands Normal office environment Lifting under 10 pounds Ability to travel for contract requirements If you are available and interested then please reply me with your “ Chronological Resume” and call me on ************** . Additional Information Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : ************ *************************

Terrelonge Staffing is recruiting a dedicated Customer Service Representative for our MRO client in the aerospace industry. The ideal candidate will have experience in customer service within an aerospace or technical environment, with a focus on providing exceptional support to clients. Key Responsibilities: Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to MRO services. Process orders, track shipments, and manage customer accounts to ensure satisfaction. Coordinate with internal teams to ensure timely and accurate delivery of services. Maintain detailed records of customer interactions and transactions. Provide clients with regular updates on service status and any changes to their orders. Qualifications: Associate degree or equivalent experience in customer service or a related field. 2-4 years of experience in customer service within the aerospace industry. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Proficiency in CRM software and Microsoft Office Suite.

Call Center TrainerLocation: On-site, Pompano Beach, FL About PorterPorter is a fast-growing healthcare-technology and services company, built on the mission of simplifying and improving the care-at-home journey for patients and members. Leveraging advanced analytics, AI-driven tools, and a dedicated care-guide team, Porter delivers personalized care coordination, risk-adjustment support, and comprehensive member services - helping payers, providers, and members navigate complex care requirements with clarity and compassion. Porter stands at the forefront of care-coordination innovation, striving to deliver high-quality, efficient, and patient-centric support across the care continuum. About the RoleThe Call Center Trainer supports the development, delivery, and ongoing improvement of training programs for call center agents and scheduling staff. This role focuses on preparing team members to manage inbound and outbound calls, follow healthcare-specific protocols, and consistently deliver excellent customer experience. Working closely with management, operations, and other training contributors, the trainer helps ensure training initiatives align with company standards, performance expectations, and compliance requirements. Key Responsibilities· Deliver new-hire onboarding and role-specific training covering systems, workflows, compliance requirements, and customer service expectations· Facilitate ongoing development sessions, upskilling workshops, and targeted coaching for both new and existing team members· Monitor agent performance, identify knowledge or skill gaps, and provide supplemental or remedial training as needed· Collaborate with management and training contributors to develop, refine, and update training materials, guides, scripts, and SOPs· Conduct role-playing exercises, mock calls, and scenario-based learning to support skill development and real-world readiness· Gather feedback from agents and supervisors to identify training needs and recommend improvements to training content or delivery· Maintain organized training documentation, including materials, attendance records, and performance-related coaching notes Qualifications· 2-4+ years of experience in call center operations, customer service, or training roles; healthcare, technology, or regulated industry experience preferred· Demonstrated ability to facilitate engaging and effective training sessions, both classroom-style and hands-on· Strong communication, presentation, and facilitation skills with the ability to motivate and support learners· Excellent attention to detail when working with scripts, compliance requirements, data security protocols, and quality standards· Comfortable working in a fast-paced environment with evolving priorities and regulatory constraints· Ability to analyze performance data and identify trends to recommend improvements to training or coaching approaches· Familiarity with call center technologies such as autodialers, CRMs, EHRs, and performance dashboards· Empathetic, patient, and supportive training style focused on building agent confidence and competence· Organized, proactive, adaptable, and committed to continuous learning and improvement The Benefits of Working with Porter Benefits- Medical Dental VisionPaid HolidaysPaid Time OffEquipment SupportA fun team and special culture

Now Hiring Call Center Representatives Sage Dental Support Center 6600 Congress Ave, Suite 150 Boca Raton, FL 33487 Join Sage Dental for our Hiring Event! ✔ Meet our hiring team ✔ 2 week training program ✔ Competitive pay with bonus earning potential ✔ Benefits such as Medical, Vision, and Dental Insurance. PTO and 401k Thursday, January 8th, 2026 9:00 AM-3:00 PM 👉 Bring your resume and meet us in person! Contact **************************** for questions or details.

Takes Patient information, verifying demographics Provides service and information by answering questions; offering assistance, going the extra mile. Maintains call center database, under HIPAA Laws, updating contact log, working with integrity it's a requirement Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Job Type: Full-time Salary: $13.00 to $16.00 /hour

Call Center Representative Hiring Event Tuesday January 13, 2026 OUC - The Reliable One - is excited to host a hiring event for Call Center Representatives to join our dynamic Customer Experience & Sales division. At OUC, we don't just work - we're building a bright future of innovation, service, and transformation for generations to come. We're looking for passionate, customer-focused professionals who thrive in a fast-paced environment and are dedicated to delivering exceptional service. If you're ready to grow your career with a respected employer that values learning, development, and people-first thinking - apply today! Enjoy comprehensive paid training that includes classroom learning and hands-on practice to fully prepare you for success. How Our Hiring Event Works Submit Your Application: Complete and submit your online application. Selection Process: Candidates who meet the qualifications will be invited to the hiring event. Contingent Job Offers: Candidates selected during interviews will receive a contingent job offer within 24-48 hours. Work Schedule Our Contact Center operates Monday-Friday, 7:00 a.m. - 6:00 p.m. After completing training, your schedule will fall within these operating hours. Hybrid schedule after training: 3 days in office (to include Tuesdays and Thursdays) and 2 days remote Training Schedule: Monday-Friday, 8:00 a.m. - 5:00 p.m. Work Location This position may be assigned after training to any of OUC's three Orlando locations upon completion of training: Downtown Orlando (100 W. Anderson St.), Gardenia Center (3800 Gardenia Ave.), or Pershing (6003 Pershing Ave.). Why You'll Love Working Here - A Few Highlights Competitive weekly pay & stable day shift schedule No late evenings or weekends Paid classroom and on-the-job training Very low-cost medical and dental benefits, plus paid life insurance (effective on hire date) Robust Retirement Program, including a cash balance account with employer match and a health reimbursement account Generous paid vacation, holidays, and sick time Tuition assistance Paid memberships in professional associations Click here to view our Benefits Summary. The Ideal Candidate Will Have: High School Diploma or GED An Associate degree or higher may substitute for one (1) year of experience 3+ years of customer call center or direct customer service experience Experience with higher-level service tasks such as: Servicing accounts Processing payments Investigating account issues Navigating complaint resolution Bilingual skills in Spanish (speaking, reading, and writing) are a plus Previous utility industry experience is highly valued Pay Rate: $19.074 per hour Work location: 3800 Gardenia Ave, Orlando, FL 32839 Please see below a complete Job description for this position. Job Purpose: Responsible for handling a variety of aspects related to a customer's inquiry and account management, including, but not limited to initiating and terminating a customer's account, processing a payment arrangement, updating an account with proper notes, resolving billing issues, creating and explaining adjustments, high bill counseling, etc. Serve as a liaison between OUC and its current and potential customers. Accept ownership for effectively handling customer issues, complaints and inquiries over the phone, and keeping customer satisfaction at the core of every decision and behavior. Primary Functions: Confer with customers to provide routine information about utilities products or services, take or enter orders, or obtain details of complaints; Resolve customer's service or bill-related concerns by ordering appropriate investigations for concerns and/or tests that would determine the causes of product malfunctions as reported by customers; Use Customer Information Systems (i.e. PSERM, CC&B) to update and keep accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken; Refer unresolved customer grievances to designated departments for further investigation; Transfer customer calls to the appropriate department when call concerns matters other than customer service; Refer customers needing to make payments to the methods available (i.e. payment phone line, OUC website, authorized payment centers) Identify customers' needs, clarify information, research every issue, and provide solutions and alternatives; Handle sensitive situations and challenging customer inquiries via the telephone; explain company policies and procedures to internal and external customers; Develop a familiarity with different aspects of OUC's Customer Service organization through cross-training and exposure to various tasks or functions; Handle returned correspondence and billing; Meet personal/team quantitative and qualitative goals set by management; Perform other duties as assigned. Education/ Certification/ Years of Experience Requirements: High School Diploma or GED Minimum of three (3) years of customer call center experience or direct customer service experience handling higher-order requests such as servicing accounts, processing payments, investigating account issues, etc. Associates Degree or higher from an accredited college or university may substitute for one (1) year of the above experience Bilingual in Spanish OR Portuguese OR Haitian Creole, to include speaking, reading, and writing (preferred) Technical Requirements: Working knowledge of all, but not limited to the following: Call center operations; Customer service practices and principles; Familiarity with all, but not limited to, the following: Software Application (i.e. Customer Information System (CIS) such as PSERM or CC&B); Equipment (i.e. Hands-free communication headset) Related industry, organizational, and departmental regulatory guidelines, best practices, and procedures; Ability to: Multitask in a fast-paced environment; Clearly articulate information to customers over the phone; Handle confidential customer information in an ethical manner; Utilize job aides and other resources to assist customers; Make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages; Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.). OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations . EOE M/F/Vets/Disabled #OUCFL

FLSA: NON-EXEMPT Duties/Responsibilities: * Respond to patient inquiries via phone and digital platforms. * Resolve issues effectively and ensure a positive experience with each interaction. * Schedule appointments across all departments and accurately document patient messages in the appropriate systems. * Prioritize message urgency and route calls or requests to the appropriate department or staff member. * Resolve routine and complex patient issues independently when possible, escalating to supervisors when necessary. * Maintain accurate and up-to-date patient records in the electronic health record (EHR) system. * Ensure full compliance with HIPAA regulations when handling patient information. * Follow all training protocols and operational guidelines to ensure consistent, high-quality service. * Participate in virtual and in-person team meetings, training sessions, and performance reviews as required. * Support department and clinic operations by performing additional tasks as needed to enhance patient care. * Provide feedback to supervisors on customer concerns, recurring issues, or process bottlenecks for improvement. * Perform additional tasks as needed to support the centers. Required Skills/Abilities: * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Excellent organizational skills and attention to detail. * Exhibit strong organizational and time management abilities, with a focus on meeting deadlines and managing multiple tasks efficiently. * Thrive in a fast-paced, high-volume, and occasionally stressful environment while maintaining professionalism and empathy. * Operate standard office equipment and maintain proficiency in Microsoft Office, Electronic Medical Records (EMR), and other relevant software platforms. Education and Experience: * High School diploma or equivalent is required. * At least two years related experience is preferred. Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. * Must be able to travel to various center locations as required.

Cellular Sales Call Center Representative Customer Service | Business Development Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry

Business Call Center Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Duration 3 Months contract Qualifications DESCRIPTION Essential Duties and Responsibilities · Adheres to principles as stipulated by program specific contractual agreements and UBC Service's practices which may include: o Patient Support: Make outbound phone calls to patients who have opted into a patient support program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. o Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources. o Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care. o Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes in an electronic environment. o Educator: Complete patient teaching in relation to the use of products · Participates in program specific customer meetings and training sessions. · Participates in program specific orientation meetings and demonstrates clinical competency on written tests. · Performs special projects and performs other duties as it pertains to specific contract performance. Other Job Functions · Performs other related duties as assigned or requested. Job Qualifications Required Education and Experience: High school degree or equivalent; Licensed Practical Nursing program (LPN) certification required. 3 years of hands-on nursing experience through direct patient care or Specialty Pharmacy experience. Active, unrestricted Nursing license in the state of employment License/Certifications · Ability to obtain and sustain Nursing license in required states including but not limited to: Florida Additional Skills · Analyze data · Answer telephones · Develop/maintain networks on a broad cross section · Effective at group involvement · Handle multiple tasks · Compile data/statistics · Establish filing system · Input data into computer systems · Problem solving · Research information · Strong communications-written and verbal · Time management · Effective interpersonal, negotiating and communication skills required. Computer Skills · Accurate Data entry · Windows Environment · Online Applications · Visual concentration on computer screens · Multi-user computer systems · Personal Computer · Microsoft Office - Word, Excel, Microsoft Outlook Working Conditions/Physical Demands · Normal office environment · Lifting under 10 pounds If you are available and interested then please reply me with your updated copy of resume or can call me at ************** . Additional Information Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : ************ *************************

Busy medical group is looking for a call center operator who has experience in a medical office environment. The ideal candidate will be able to work in a fast paced environment, understand how to provide exceptional customer service to patients. , We provide competitive benefits including health, vision and dental, 401k and paid time off. Job Type: Full-time Customer Service: 1 year (Preferred) medical office: 1 year (Preferred) Education: High school or equivalent (Required) Language: Spanish (Required) Work Location: One location Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off This Job Is: A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma