Call center representative jobs in Georgia - 2,007 jobs
Customs Entry Agent
CEVA Logistics 4.4
Call center representative job in Atlanta, GA
YOUR ROLE
Part of a shared service center that operates for multi branches, the Customs Entry Specialist processes the Customs Entry in a timely manner and with accuracy.
WHAT ARE YOU GOING TO DO?
Receives import files to clear through Customs
Ensure import clearance files are compliant with US Customs regulations
Resolve and Communicate clearance issues with internal team members and with customers
Prioritize shipments based on ETA or other factors
Process customs bonds as needed
Process steel licenses as needed
Communicate entry release
Ensure each file is invoiced correctly
Help identify areas that need improvement
Assist with new customer implementation
Stays up to date with current regulations with US Customs
WHAT ARE WE LOOKING FOR?
Education and Experience:
2-5 years of processing customs entries
CHB License is a plus
Skills:
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
Extensive excel experience with Adobe PDF knowledge is a plus
Fluent in English, both written and oral
Characteristics:
Ability to learn all aspects of the team's work, and to provide cover and assistance on a regular basis.
Organizational and time management skills.
Self-starter, sense of urgency, communication.
Customer focused.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
$27k-33k yearly est. 4d ago
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Head of Customer Growth & Data Platforms
Inspire Brands, Inc. 4.3
Call center representative job in Atlanta, GA
A leading multi-brand restaurant company is seeking a Director of Product - Customer Growth and Data Platforms in Atlanta, Georgia. This role involves strategizing and managing the customer and marketing data product ecosystem, leading a team, and collaborating across functions to drive measurable business impact. Candidates should have significant experience in product management, Martech stack, and team leadership. The position also emphasizes innovation through technology adoption.
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$25k-31k yearly est. 1d ago
Customer Service Representative
Meridth Lamas-State Farm Insurance Agent
Call center representative job in Savannah, GA
ProSight Talent is excited to partner with a nationally recognized insurance leader to present an outstanding career opportunity in Savannah, GA.
Client Service Representative - Savannah, GA
Full-Time | Local Office | Career Growth Opportunity
Are you a people-first professional who enjoys building relationships and helping others?
We're looking for an energetic Client Service Representative to join a well-established local insurance and financial services agency in Savannah, GA. This is a great fit for someone who takes pride in providing exceptional service, enjoys problem-solving, and wants to build a long-term career in a stable, growth-oriented environment.
What You'll Do
Serve as the primary point of contact for existing clients, handling policy updates, billing inquiries, and general service needs
Support licensed agents in delivering an excellent client experience
Communicate effectively by phone, email, and in person
Manage daily administrative and follow-up tasks in a fast-paced office
Participate in ongoing training to develop product and service knowledge
What We're Looking For
Strong interpersonal and communication skills
Detail-oriented and highly organized
Customer-service or office experience preferred
Ability to learn insurance products and systems quickly
A proactive, positive attitude with a desire to grow
What's Offered
Competitive hourly rate plus performance incentives
Paid training and career development opportunities
Supportive team environment in a professional local office
Growth potential into licensed roles and leadership
Projected Total Compensation: $40,000.00 - $65,000.00 per year
Benefits:
401(k)
Health insurance
Paid time off
$40k-65k yearly 2d ago
Customer Care Representative
Planet Pharma 4.1
Call center representative job in Duluth, GA
Pay Rate: $22/hr.
Retention Bonus: $250 @ 45 days (upon successful completion of new hire training) and $250 @ 90 days (USD)
Contract Duration: 2 years
Schedule & Shift Details
Training: 100% onsite for the first 6 weeks
Post-Training: Hybrid schedule (3 days onsite)
Work Days: Monday - Friday (closed weekends)
Shift Options:
8:00 am - 5:00 pm
8:30 am - 5:30 pm
9:00 am - 6:00 pm
Shift Assignment: Based on performance and attendance during training
Start Date: 02/23 (candidates must be able to start on this date; start date is non-flexible)
Key Responsibilities
As a Customer Care Representative, you will:
Handle a range of complex customer interactions quickly and effectively, including account inquiries, billing/order issues, website navigation, order entry, and complaint resolution.
Document customer queries and monitor each case until resolution.
Serve customers via multiple channels: phone, email, and self-service.
Work within a structured environment while demonstrating flexibility and initiative to meet individual goals.
Meet quality standards in every service interaction to reduce customer effort.
Anticipate customer needs and support upselling/cross-selling of products and services.
Follow up via outbound calls and emails according to standards.
Accommodate special requests and resolve complaints using sound judgment and critical decision-making skills.
Resolve inquiries about marketing programs, product, price, and order status within established procedures.
Maintain understanding of processes, procedures, and support systems.
Document and communicate each interaction effectively across the team.
Collaborate with team members to achieve mutual and independent goals.
Required Skills
Basic job-related knowledge and understanding of department goals/strategies
Strong competence in customer service platforms and systems
Excellent multi-tasking and customer interaction skills
Adaptability to process and procedure changes
Excellent written and verbal communication
Strong interpersonal skills for collaborative team environments
Proficiency in Microsoft Office, callcenter, and custom software programs
Key Attributes
Initiative & Resilience: Takes ownership and adapts to challenges
Prioritization & Organization: Strong time management, handles multiple tasks effectively
Problem-Solving & Critical Thinking: Develops solutions and makes sound decisions
Technical Aptitude: Comfortable learning new technologies
Customer Service Orientation: Committed to exceptional service
Innovation & Agility: Open to change, able to pivot quickly
Attention to Detail: Ensures accuracy and quality
Self-Starter: Proactive in driving results and collaborating
Research Skills: Gathers and analyzes information for decisions
Additional Experience: Animal/veterinary experience, Salesforce/SAP proficiency is a plus
Customer Experience Focus
Ability to comprehend complex and technical information
Education Requirements
Preferred: Bachelor's degree from an accredited institution
Required: High school diploma
Note: All candidates will undergo a phone screen. Follow all company and department policies, including working a bi-annual shift as assigned from the scheduled shift times. Performance metrics will be evaluated regularly.
$22 hourly 1d ago
Customer Service Representative
Insight Global
Call center representative job in Marietta, GA
FULLY ONSITE - Marietta, GA 30062 - must have reliable transportation
M-F (8-4pm)
6-month contract to hire
Required Skills & Experience
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• At least 1 year of customer service experience
• 1-year related experience preferably within a transportation/logistics/supply chain/warehouse environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
Job Description:
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
Day to Day:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
Compensation:
$19.50/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
$19.5 hourly 2d ago
Customer Service Representative
CRG 4.7
Call center representative job in Marietta, GA
Duration: 26 Weeks, contract to hire
Shift Details: Monday - Friday: 8:00 a.m.-5:00 p.m. *Saturday Flexibility if needed.
Pay Rate: $17.50/hr
JOB DESCRIPTION
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delight our customers at every step of the experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
RESPONSIBILITIES
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
QUALIFICATIONS
At a minimum, you'll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:
• High school diploma or equivalent
• 1-year related experience preferably within a callcenter environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
JN003
$17.5 hourly 5d ago
Call Center Representative
Surgery Partners 4.6
Call center representative job in Newnan, GA
Work Schedule: M-F, 8a-5p A CallCenterRepresentative will be responsible for answering all incoming calls for Georgia Bone and Joint and will either respond directly to the inquiry or will direct the call accordingly. The position schedules appointments for providers as well as obtaining necessary information from the patient in regards to insurance, required personal information, obtain any necessary prior medical records, and/or obtain pre-certification for the appointment.
The ideal candidate will have experience in a customer service-oriented environment with a high call volume. Organizational skills and able to multi-task is essential to succeed in this position. Candidate must be able to work independently and make decisions based on training and knowledge. Able to tolerate lengthy periods of sitting and repetitive keyboard typing. A high school diploma or the equivalent is required. Experience working in the medical industry is a plus.
Benefits:
* Comprehensive health, dental, and vision insurance
* Health Savings Account with an employer contribution
* Life Insurance
* PTO
* 401(k) retirement plan with a company match
* And more!
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
$21k-28k yearly est. 13d ago
Call Center Representative
All American Renovations 4.5
Call center representative job in Locust Grove, GA
Job Brief:
We are searching for a polite, professional callcenterrepresentative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The callcenterrepresentative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
Responsibilities:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other callcenter team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed callcenter metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Skills Required:
High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
$31k-35k yearly est. 60d+ ago
Call Center Representative
Lap of Love 4.0
Call center representative job in Athens, GA
Join Lap of Love as a CallCenterRepresentative and Love What You Do!
Lap of Love is looking for an experienced CallCenterRepresentative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or callcenter environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the CallCenterRepresentative position. If you are offered a CallCenterRepresentative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support CallCenter hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
$16 hourly Auto-Apply 6d ago
Onsite Call Center Rep - Starting Monday, 2/9/2026 (Peachtree Corners)
Transworld Systems Inc. 4.3
Call center representative job in Atlanta, GA
Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Work Location: Peachtree Corners Office
Compensation: $16.00/hour
Paid Training Start Date: Monday, February 9, 2026
Training Hours: Monday thru Friday: 8am - 5pm EST (3 weeks + 2 weeks of Nesting)
Hours of Operation (following training): Monday thru Friday: 7am - 9pm EST and Saturday: 7am - 6pm EST
* Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
* Paid training
* Team-oriented work environment
* Growth opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
In This Role, You Will:
* Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondence.
* Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
* Identify root cause of issues and concerns and determine resolution.
* Maintain and organize all pertinent back up information to substantiate payment postings as necessary.
* Follow up in a timely manner to ensure customer satisfaction.
* On calls, where applicable, our agents must offer and explain the value of non-regulated products and services (for example: home wiring, surge protection, and water heater repair).
* Perform other duties as assigned by management.
Qualifications
Ideal Candidate Qualifications:
* High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
* Previous callcenter/customer service experience preferred.
* Exhibit strong attention to detail.
* Good mathematical and analytical skills required.
* Ability to maintain the highest level of confidentiality.
* Proficient personal computer skills, including Microsoft Office.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in a multi-tasked environment.
* Ability to prioritize and organize work.
Work Environment
* Office environment.
* Ability to lift and/or move 20 pounds with or without accommodation.
Note:
* Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP
$16 hourly 7d ago
call center representative
Nj Tech
Call center representative job in Atlanta, GA
NJTECH is a global managed IT service, IT consulting, and business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers and shareholders.
Our goal is to provide our clients with the best professional IT consulting services either for temporary or full-time staff or build the entire team; whichever you're looking for. At NJTECH we analyze each and every aspect of our Clients need to improve it by leveraging technology.
Job Description
CallCenterRepresentative
Atlanta, GA
Full Time
Position Summary:
The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service.
Position Requirements:
Assist customers with a wide variety of questions via information accessed through the computer.
Review employee accounts and answer questions based upon established policies and procedures.
Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs.
Possess the ability to troubleshoot complex issues with little guidance
Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers
Possess the ability to work under pressure in a callcenter environment
Possess exceptional conversational and problem-solving skills
Ability to multitask and be able to diffuse difficult situations
Possess the ability to decipher and articulate the customer perspective so that the customer's needs and concerns are accurately and empathetically addressed
Excellent interpersonal and telephone communication skills
Perform additional tasks as directed.
Essential skills and experience
· College degree or Junior College degree in addition to 1- year full time customer service related experience in financial services and/or health care industry
· High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry.
· Ability to multi-task (talk and type at the same time) and use multiple applications
· Excellent interpersonal, verbal, written and listening communication skills
· Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customer
· Ability to provide outstanding customer service while ensuring that the customer's questions, issues and concerns have been satisfied
· Computer literate with the ability to learn customer service software applications
· Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its' customers
· Flexibility to work specified shift and extended hours as necessary
Qualifications
High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$23k-31k yearly est. 2d ago
Call Center Representative
Revel Staffing
Call center representative job in Atlanta, GA
A fast -growing healthcare organization is seeking a CallCenterRepresentative to support patient scheduling, intake, and communication. No medical background is required - strong communication, empathy, and customer service skills are what matter most.
What You'll Do
Guide new or hesitant patients toward scheduling their first appointment with professionalism
Follow up with leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately
Serve as a liaison between patients and their provider
Communicate with internal healthcare teams to ensure seamless patient care
Provide information regarding services, procedures, and policies
Address patient questions, concerns, and complaints professionally
Follow established protocols for managing patient inquiries
Offer solutions and escalate issues when appropriate
Verify patient information, insurance details, and eligibility
Enter and update patient records in the EMR system
Assist with additional administrative tasks as assigned
Required Qualifications
MediClear credential or equivalent HIPAA compliance certification
High School Diploma or GED
Proven success in a high -volume customer service environment
Strong verbal and written communication skills
Ability to stay calm, organized, and solutions -focused
Basic math skills
Proficiency with Microsoft Office is a plus
$23k-31k yearly est. 43d ago
Central Office _ Call Center Agent (Information Instructional Technology) 2025-2026
Dekalb County School District 4.0
Call center representative job in Georgia
Information and Instructional Technology/CallCenter Agent
The DeKalb County School District is seeking an experienced and professional CallCenter Agent.
Salary Grade/Schedule: 111
Salary Schedules: Click Here
The material contained herein is subject to change. All open positions offered by the DeKalb County School District are subject to specific job requirements. The DeKalb County School District is an equal opportunity employer, and all hiring decisions are subject to federal, state, and local employment laws and regulations.
Title: CallCenter Agent
Under general supervision, operates the multi-line telephone system and/or switchboard for the DeKalb County School District (DCSD); answers incoming calls and forwards to appropriate personnel or departments, and provides information to ensure proper routing of incoming calls.
Essential Job Duties:
Performs routine tasks to operate a multi-line telephone system, efficiently directing incoming calls to appropriate personnel or departments and providing accurate information to callers. Performs duties with moderate supervision as an intermediate-level individual contributor.
Answers the telephone and transfers calls to the appropriate person or department, ensuring efficient communication within the organization.
Provides general information to the public about the school system, including addresses, directions, and other relevant details. • Maintains and updates personnel and department directories to facilitate accurate call transfers and information dissemination.
Enters data to determine home school based on the caller's home address and assists callers in navigating the DeKalb County School District (DCSD) web page.
Serves as a liaison between the general public and DCSD staff, fostering positive interactions and support.
Works on routine or semi-routine assignments with an understanding of when deviation from standard practice is necessary.
Manages tasks that are assigned while being prepared to suggest improvements for efficiency in handling inquiries or issues faced by callers.
Participates in projects related to the development of new tools or processes aimed at improving efficiency within the organization.
Coordinates assigned project tasks effectively to meet objectives.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
High school diploma with 3 - 6 years of related experience required
Associate's Degree with 1 - 4 years of related experience preferred.
11/11/2025
Attachment(s):
CallCenter Agent
$18k-27k yearly est. 41d ago
Call Center Sales Representative I (Entry-Level)
Onemci
Call center representative job in Savannah, GA
LOCATION Savannah, GA JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team!
We're looking for motivated and results-driven CallCenter Sales Representatives to join our dynamic team. In this role, you'll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES
Key Responsibilities:
Handle inbound and outbound calls with professionalism and empathy
Use product knowledge and training to recommend solutions and close sales
Build rapport, listen actively, and address customer needs effectively
Research account details and collaborate with internal teams to resolve issues
Manage customer accounts and process orders accurately using our systems
Follow scripts, policies, and procedures to ensure consistency and compliance
Protect customer data and handle sensitive information responsibly
Escalate complex issues to appropriate team members when needed
Stay current with training, system updates, and team communications
Maintain excellent attendance and punctuality
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be 18 years or older with a high school diploma or equivalent
Strong verbal and written communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable, punctual, and self-motivated
Skilled in conflict resolution, problem-solving, and negotiation
Customer-focused with empathy, patience, and responsiveness
Ability to multitask and manage time effectively
Team-oriented with a positive attitude
Comfortable in a fast-paced, evolving environment
Strong interpersonal skills and relationship-building ability
Preferred Qualifications:
1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
Experience in state or federal work environments
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney CallCenter, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$23k-30k yearly est. Auto-Apply 60d+ ago
Communication Center Representative
Kinetic Federal Credit Union
Call center representative job in Columbus, GA
Join the energized team at Kinetic Credit Union!!
Our benefits package
is very competitive and is designed to meet the needs of employees and their dependents. Employees are provided with a benefit package that includes paid time off; 11 paid holidays; group insurance such as medical, dental, vision, FSA, life, dependent life and long-term disability; and a 401(k)-retirement plan with matching company contributions.
Job Title: Communication CenterRepresentative
Reports To: Contact Center Manager
Hourly/Non-Exempt: Monday - Friday 8:30am - 5pm
Location: In-office position at our 13th St Branch
General Purpose
Performs a variety of duties in handling member needs and promoting credit union services to new and existing members who access the credit union by telephone.
Essential Duties/Responsibilities
Answers telephone requests regarding rates, services, balances, debit card activation, check verification, loan payments, payoffs, and collateral values.
Handles inquiries and transaction requests regarding deposit accounts and initiates any charges incurred.
Makes recommendations for resolving account errors and handles follow up as necessary.
Verifies check status information for merchants.
Takes stop payment orders.
Processes ATM, credit and debit card order requests or provides direction on how to obtain an instant issue credit or debit card.
Processes lending transactions to include payoffs and payoff inquires, payment quotations and VISA balances.
Routes calls to Service Center, Residential lending and/or Business Services, depending on need.
Gives wiring instructions and receives instructions from members for processing.
Increases relationships per member by promoting products and services that add value to the member and the credit union.
Remains current on changes within the legal, regulatory, economic, competitive and technology environments that may affect the areas of the department and overall credit union.
Attends annual training on BSA/AML to remain current on any changes to these policies and procedures and remain compliant.
Takes loan payments over the phone through SWBC Autopilot, as requested by members.
Assists member with accessing Bacon Pay to make online loan payments.
Completes SAR (Suspicious Activity Report) when applicable according to policies and procedures set forth by Kinetic Credit Union, in accordance with BSA/AML regulations, and turns over to appropriate parties in a timely manner.
Understands and adheres to all Bank Secrecy Act/Anti-Money Laundering policies and procedures set in place to ensure compliance.
Processes returned mail from Post Office, mails address confirmation letters and processes Checking account with Microfiche mail code report.
Processes various crystal enterprise reports.
Accesses various sites to assist membership with their accounts; Fiserv, CST, Compass, CSI, TranZact, Admin and Deluxe.
20. Participates in the Community Involvement goals of the credit union.
21. Responsible for completing Information Security Awareness training as directed by management.
22. Responsible for complying with GLBA, Safe Act, Regs B, D, E, CC, Z and other regulatory requirements.
Additional Duties/Responsibilities
Provides assistance and backup for other communications positions.
Assists with stuffing envelopes and sending out mailings for Support Center departments.
Responsible for knowing all aspects of the credit union's product line and services including rates, terms and fees.
Responsible for maintaining a current Learning Action Plan in conjunction with the Performance Management System.
Performs additional duties as directed by management.
Requirements
Job Qualifications:
· Two years of college or an associate's degree preferred and a commensurate level of language, math and reasoning skills.
· However, two or more years of experience in a comparable position may be substituted. Formal training should be supplemented with appropriate continuing education.
Technology Requirements:
Employees must have smartphone (iOS or Android) to access company applications for tasks and security purposes. Employees must install and use designated apps for access control and two-factor authentication to access company systems.
Supervisory Requirements:
None.
Work Environment/Physical Activities:
This position requires limited physical effort. It is basically a desk assignment. However, the employee is occasionally required to walk, reach, stoop or kneel, or to lift and move at least 25 pounds.
The ability to read small print and color vision may also be required.
In addition, the employee must be able to work a flexible schedule, including Saturday and holiday hours.
The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations.
The job requires a high degree of attention to details. The job requires sitting for extended periods of time.
Job requires access to credit union's network and core data processing system. Core system roles are assigned by Chief Operations Officer.
$23k-30k yearly est. 20d ago
Transportation Call Center Contact Agent
360 It Professionals 3.6
Call center representative job in Atlanta, GA
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
The Transportation CallCenter Contact Agent will work with a team of other Transportation CallCenter Contact Agents, under the general supervision of a Transportation CallCenter Contact Agent Lead and a Transportation Manager who is responsible overall for the CallCenter operations. Depending on the proficiency and level of expertise, the Transportation CallCenter Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications.
Qualifications
3+ years' work experience (minimum) … 5+ years preferred:
Excellent command on English and Spanish Language
Strong customer service skills and phone etiquette.
Must have clean criminal record with the ability to pass finger-print background check.
Provide support for IT projects-installation of software on machines and mobiles.
Additional Information
Vikas Kumar
vikas.kumar(@)360itpro.com
$25k-29k yearly est. 60d+ ago
Call for CVs: Role Players
McColm and Company
Call center representative job in Brunswick, GA
LEVEL: Various
TYPE: Consultant/Contract
McColm & Company (McColm) is a mission-driven and customer-focused consulting firm that equips change makers with the knowledge, skills, and insights they need to succeed in an increasingly complex world. McColm specializes in supporting U.S. federal customers with national security and foreign affairs focused portfolios by managing bespoke professional training programs, delivering effective training support solutions, and providing highly specialized technical assistance and analysis expertise to decision makers.
McColm issues this Call for CVs for Role Players to serve on an anticipated contracts. The position descriptions below detail the general duties and qualifications of the anticipated positions, contingent upon contract award.
Duties
McColm seeks to build a bench of Role Players from a variety of backgrounds who are available for intermittent and short term assignments to create live action and realistic training environments that support learning and skills development of national security and foreign affairs focused Government personnel. Role players may be assigned to travel to different sites to re-enact training exercises and are provided with a script or scenario that they must follow to participate in exercises. Roles include various scripted and unscripted roles of casualties, protesters, host country community members, local officials, insurgents, police officers, interpreters, and many others.
The general duties of the Role Player are as follows:
Study assigned role and any scripts provided to ensure realistic reenactment.
Provide acting during training programs to assist in creating scenarios simulating situations that may be encountered while on TDY or deployments.
Maintain acting character for duration of scenario.
Follow directions given by instructors regarding the given scenario.
Participate in rehearsals and preparatory meetings to ensure effective coordination and preparation.
Operate in an outdoor field environment in various climate conditions (i.e. heat, humidity, sleet, rain) when required.
Demonstrate reliability and timeliness with ability to be at training locations when necessary.
Requirements
The qualified candidate for Role Player should possess the following experience:
Previous experience as a role player for federal training programs is highly desired.
High school diploma or GED equivalent preferred.
Possess excellent verbal and written English skills, and knowledge of one or more target languages, including the ability to listen and interpret messages correctly.
Capable of performing their assigned work, including moving distances up to 3 kilometers (KM) over uneven ground and remaining standing for extended periods of time order to support training.
Ability to lift and carry up to 25 pounds in scenario and during OE set-up/tear down and carry all associated equipment props in support of the training environment.
Perform mission-related duties in a manner that ensures mission success within safety constraints.
Previous experiences as Linguist/Cultural Advisor/Role Player CONUS and OCONUS is a plus for roles that require foreign language application.
Must be reliable, punctual, and able to pass background checks to receive approval to access federal facilities.
Willing and able travel to austere/hazardous locations as necessary.
Must be a U.S. Citizen.
McColm & Company is an equal opportunity employer offering employment without regard to race, color, religion, sex, age, sexual orientation, national origin, citizenship, gender identity or expression, disability status, or any other characteristic protected by federal, state or local laws.
Due to the high volume of applications McColm receives and to ensure we comply with our internal hiring policies, we regret we are not able to respond to individual phone calls or emails regarding application status.
$22k-32k yearly est. Auto-Apply 60d+ ago
Call Center Operator _Sports Betting
Intralot Inc.
Call center representative job in Duluth, GA
Intralot is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
*Must be available to work Nights and Weekends*
Education, Training and Experience
High school diploma or equivalent training and experience.
3 years customer service experience, preferably in a technical callcenter environment
Call tracking system experience
Outstanding verbal communication skills and a positive attitude
Relevant experience and/or knowledge in the Sports Betting or gaming industries.
Previous sales experience preferred
Knowledge, Skills and Abilities
Working knowledge of tracking software
Technical customer service skills
Basic computer skills, including Microsoft Word and Excel
Excellent telephone etiquette
Ability to handle being rejected and remain calm and collected
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the CallCenter Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the CallCenter Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Handle Chat Support, Inbound calls and answer emails from customers.
Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures
Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.
Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products
Engage potential customers in dialogue that open opportunities
Support and guide customers with all requests and escalating and following up when necessary.
Meet company expectation for excellent customer service
Maintain a friendly, professional tone at all times
Function as part of the team with sincere enthusiasm
Take relevant notes on all call for future use and enter into database
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc is an Equal Opportunity Employer
$24k-32k yearly est. Auto-Apply 60d+ ago
Savannah Open Interviews | Call Center Representative | Hiring Immediately
Onemci
Call center representative job in Savannah, GA
OPEN INTERVIEW
Join our team and grow with us! We are now hiring CallCenterRepresentatives to answer inbound calls and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.
STOP BY ANYTIME BETWEEN 10:00 AM - 4:30 PM MONDAY - FRIDAY. WALK-IN'S ARE WELCOME!
-------------- POSITION RESPONSIBILITIES
WHAT IS A CALLCENTERREPRESENTATIVE?
In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities arise, you will learn to quickly educate the customer and close sales while maintaining high levels of satisfaction. You will be responsible for managing accounts for some of the most recognized brands in the world as an expert on products, technology, and business process.
Our CallCenterRepresentatives are responsible for the following tasks:
Consistently service customers, providing efficient resolutions
Expand your product and service knowledge daily
Professionally build and support existing client relationships
Become a brand ambassador managing large accounts
Escalate customer dissatisfaction to managerial team
Utilize systems and technology to resolve initial interactions
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney CallCenter, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$23k-30k yearly est. Auto-Apply 60d+ ago
Call Center Operator
Intralot Inc.
Call center representative job in Duluth, GA
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for all Shifts including nights and weekends.
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, preferably in a technical callcenter environment
Call tracking system experience preferred
Knowledge, Skills and Abilities:
Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the CallCenter Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities:
Under the direct supervision of the CallCenter Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages (inbound/outbound) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.