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Call center representative jobs in Greensboro, NC

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  • Customer Service Representative Greensboro, NC

    Alorica 4.1company rating

    Call center representative job in Greensboro, NC

    Customer Service Representative Terms: Full-time Pay: $16/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Regular work performed in a climate-controlled, call-center environment Ongoing usage of phone and computer systems Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly #AloricaJobs #GreensboroNC #Hiring DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
    $16 hourly Auto-Apply 38d ago
  • Call Center Specialist| Part-Time | Steven Tanger Center for the Performing Arts

    Oak View Group 3.9company rating

    Call center representative job in Greensboro, NC

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success. This role will pay an hourly rate of $16.00. For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Steven Tanger Center for the Performing Arts is a state-of-the-art facility with a seating capacity of approximately 3,000. The venue is located in downtown Greensboro at 300 N. Elm Street. A $94M, state-of-the-art facility that has transformed downtown Greensboro NC, the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions, concerts, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment. The Tanger Center is celebrating its 5-year Anniversary and has hosted hundreds of thousands of patrons, thousands of events and performances. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation's top-selling one-week Broadway series with over 15,000 Season Seat Members. Responsibilities Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. Predominantly assisting Season Subscribers with exchanges and add-ons. Providing accurate information about products, services, and policies. Troubleshooting and resolving customer issues efficiently and effectively. Handling customer complaints, escalating complex issues to supervisors when necessary. Maintaining detailed and accurate records of customer interactions and transactions. Following up with customers to ensure their issues are resolved to their satisfaction. Continuously updating knowledge of company products, services, and processes. Collaborating with team members to improve overall customer service. Operating and managing a multiline phone console, routing, and screening calls. Providing exceptional customer service to clients. Perform other duties and responsibilities as assigned. Qualifications Knowledge of Ticketmaster Host and Archtics, preferred. 6 months to 1 year of experience in customer service related position, preferred. Must be able to function in a fast paced, high-pressure environment. Must have a high level of basic computer and email skills. Ability to interact with a diverse group of guests in a friendly and positive manner. Must be able to work a flexible schedule, including evenings, weekends, and holidays. Possess strong interpersonal and communication skills. Ability to work both independently and as part of a team. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $16 hourly Auto-Apply 60d+ ago
  • Call Center Representatives Needed

    Frank Myers Auto Maxx

    Call center representative job in Winston-Salem, NC

    Frank Myers Auto Maxx is looking to interview as many as 24 smiling, happy, fun and POSITIVE people to handle in/outbound calls and appointment setting for customers. If you have the 'gift of gab' and are comfortable handling scripted calls, please apply. Automotive knowledge is helpful, but is not a requirement. Immediate training and ongoing support are provided.You will join a small team in a highly collaborative and upbeat department. Responsibilities Include The Following: Outbound lead follow-up: Internet inquiries, Unsold traffic, lease renewals,etc. Answer ALL incoming phone calls according to a proven, pre-set script, and schedule sales appointments Confirm appointments and re-schedule missed appointments Purify and update customer changes in database. Contact current customer base on current marketing incentives. Making popcorn, coffee (opening shift) Cleaning coffee bar and popcorn maker (closing shift) Job Requirements Confident and professional phone manners Strong computer and Internet skills Call Center, collections, inside sales experience is a plus Strong record of positive Customer Satisfaction results Submit to and successfully complete pre-employment drug test This is a full time position Competitive Pay + bonus + paid training and more! We are conducting interviews NOW Monday-Friday from 10am until 6pm. Please send resume in advance to speed up the process. Our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. If this sounds appealing to you, please respond with your professional resume. Thank you for your interest in Frank Myers Auto Maxx. We are an equal opportunity employer and drug free workplace.
    $25k-33k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative / Inside Sales

    Fastsigns 4.1company rating

    Call center representative job in High Point, NC

    Benefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Do you have a visual communications challenge, but don't know where to start? FASTSIGNS of High Point, NC is more than ready to help. Our strategists, graphics experts and problem solvers will work with you to find the right mix of visual solutions so you can tell your story the way you want it to be told. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and sometimes at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. Here's a quick video to see what an Inside Sales Representative with FASTSIGNS is all about! ************************************************ Responsibilities Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience. Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion Execute a variety of marketing functions, and maintain an attractive retail environment Help as needed with reports, required paperwork, and shipping Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center Typical Physical Demands Ability to work under pressure and tight deadlines Ability to stand for long periods of time. Ability to lift 25 or more pounds. Present and maintain a good driving record. Flexibility to lean over a waist-high table and use back and forth hand motion to apply vinyl letters and graphics to a substrate when needed. Qualifications Outgoing, responsive, eager to learn and with a desire to succeed Great verbal and written communication skills Strong organizational and time management skills Experience in resolving customer satisfaction issues Proficient with computer and internet skills, including Microsoft Office Basic Math Skills 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Benefits Competitive Base Salary + Commissions + Bonuses Paid Vacation and Holidays Formal Ongoing Training Outside Sales Certification Program Dental and Vision Program available 401K benefits Creative work environment Team Culture Monday-Friday 8AM-5PM Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Discover your next career! Make Your Statement with us! Apply today! Get inspired by this video ************************************************ FASTSIGNS of High Point is an Equal Opportunity Employer. Compensation: $19.00 - $19.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $19-19 hourly Auto-Apply 60d+ ago
  • Call Center Agent - Martinsville

    Youngwilliams Pc 4.2company rating

    Call center representative job in Martinsville, VA

    ***Earn up to $16 per hour - Bonus Opportunities paid Biweekly*** ***Paid Holidays - Paid Time Off - Paid Training - Benefits Package available*** ***Full time, Monday - Friday, Day shift*** The Customer Service Representative/Call Center Agent represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly. Essential Job Requirements Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day. Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload. Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center. Regular and timely attendance. Other duties as assigned. Required Education A high school diploma or equivalent required. A degree or certificate in a related field preferred Required Experience Call center experience preferred. Computer experience and typing proficiency required. YoungWilliams is an equal opportunity employer.
    $16 hourly Auto-Apply 30d ago
  • Customer Sales and Service Representative

    Furniture Solutions Network 4.1company rating

    Call center representative job in High Point, NC

    The Customer Sales and Service representative administers claims and manages interaction with customers by reviewing all customer claims, supporting photos, and customer information and documentation. This position also manages customer calls, supplying information and updates to customers. The Customer Sales and Service representative utilizes the CRM to communicate with customers and technicians. Essential Functions Compose grammatically correct correspondence such as claim notes, e-mails and any other form of internal or external written communication. Transpose claims from client portals into existing system for service. Manager a high volume of inbound calls. Required Competencies and Experience Excellent oral, written and interpersonal communication skills. Excellent telephone etiquette. Strong analytical and critical thinking skills to collect and interpret data to effectively and efficiently solve problems. Ability to sit and work on a computer with a headset for long periods of time. Computer proficiency. High School Diploma or GED. 2+ years previous customer service experience. What You'll Love About Working Here Comprehensive benefits package including: Medical, Dental, Vision, Life & Disability Insurance 401k options Generous PTO Policy includes 2 weeks of PTO accrual in the first year40 Optional 4 day/40 hour week available EEO Statement Furniture Solutions Network is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experience within our workforce.
    $36k-50k yearly est. 60d+ ago
  • Customer Service Representative / Dispatcher

    Mr. Handyman of W Greensboro, Sumerfield and Oak Ridge

    Call center representative job in High Point, NC

    Job Description Job Title: Customer Service Representative/ Dispatcher Job Type: Full-time Salary: $16.00 to $22.00 , based on experience We are looking for a highly organized and customer-focused Customer Service Representative / Dispatcher to join our team. In this role, you will be responsible for coordinating service requests, dispatching field personnel, and ensuring timely and efficient customer support. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment. Key Responsibilities: Answer incoming calls and respond to customer inquiries professionally and efficiently. Schedule and dispatch service technicians, drivers, or field personnel based on customer needs and availability. Monitor and track service requests to ensure timely completion. Communicate effectively with customers, providing status updates and resolving issues as needed. Maintain accurate records of service calls, dispatch logs, and customer interactions. Collaborate with internal departments to streamline operations and improve customer satisfaction. Handle emergency situations and urgent requests with a sense of urgency and efficiency. Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: High school diploma or equivalent (Associate's or Bachelor's degree is a plus). Previous experience in customer service, dispatching, or a related field preferred. Strong multitasking and organizational skills. Excellent verbal and written communication skills. Proficiency in using dispatch software, CRM systems, and Microsoft Office Suite. Ability to resolve customer issues effectively. Problem-solving skills with a proactive approach to customer service. Benefits: Competitive Pay with performance incentives. Paid time off Paid holidays. 401K Match Career growth and development opportunities. Join our team and be a part of a company that values excellent customer service and efficient operations!
    $16-22 hourly 14d ago
  • Customer Service Representative - State Farm Agent Team Member

    Kimberly Bell-State Farm Agent

    Call center representative job in Greensboro, NC

    Job DescriptionBenefits: License reimbursement Opportunity for advancement Paid time off Training & development Bonus based on performance Competitive salary Flexible schedule ROLE DESCRIPTION: As a Customer Service Representative with Kimberly Bell State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 22d ago
  • Property Casualty Customer Service Representative

    Bridge Specialty Group

    Call center representative job in Greensboro, NC

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking a Property Casualty Customer Service Representative to join our growing team in Greensboro, NC. The purpose of the customer success representative (CSR) is to provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is the customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities. How You Will Contribute Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters. Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities. Provide an exceptional customer experience. Document renewal, sales, and insurance operations compliance documents into the agency management systems. Attend internal and client meetings, as needed. Follow agency guidelines, policies, and procedures. Promote teamwork, support, knowledge sharing and a positive attitude in the department and office. Promote a commitment to achieve or exceed internal and external performance standards. Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology Licenses and Certifications: Property & Casualty Producer Insurance License in good standing Skills & Experience to Be Successful 2+ years of customer service experience in the insurance industry Comprehensive knowledge of commercial property, general liability, auto liability, workers compensation and umbrella liability coverages Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Experience handling commercial account renewals, service needs, and customer escalations Experience handling policy endorsement requests, certificates of insurance and Auto IDs Experience handling payments or billing questions Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
    $27k-35k yearly est. Auto-Apply 60d+ ago
  • Call Center Specialist - Part Time

    Wholesome Dietitian

    Call center representative job in Thomasville, NC

    Turn your calling into a career with North Carolina Baptist Aging Ministry, a ministry of Baptist Children's Homes of NC. OUR MISSION: To provide Help for the Journey to aging adults 65+ in ways that help them maintain their independence and enjoy quality of life. OUR HISTORY: NCBAM was founded in 2009. The ministry is funded by the Baptist State Convention of North Carolina and administered by Baptist Children's Homes. OUR CALL CENTER: In addition to referring callers to community resources, NCBAM Call Center Specialists connect North Carolina's frail aging (65+) with church volunteers who share God's love my meeting needs for wheelchair ramps, grab bars, smoke alarms, light yard work, and friendly visits. Our team members are privileged to pray with callers. Visit ncbam.org to learn more about the mission of North Carolina Baptist Aging Ministry. ------------------------------------------ Job Title: Call Center Specialist, part-time Location: Thomasville, NC Method to Apply: bchcareers.org ------------------------------------------ SUMMARY The Call Center Specialist handles inbound and outbound calls (from a specific region) for the North Carolina Baptist Aging Ministry. The Call Center Specialist is the point of contact for aging adults, church volunteers, and community partners. Call Center Specialists treat each caller with courtesy and professionalism and assists clients with prioritizing their needs, connecting them with resources, and/or finding volunteers (from the NCBAM database) to meet their need. Employee must be available to work up to 27 hours per week between 9:00am and 5:00pm, Monday through Friday as scheduled by the Call Center Director. QUALIFICATIONS: * Associate Degree required * Excellent verbal, listening and written communication skills, with the ability to positively represent the agency to internal and external contacts * Must be proficient in Microsoft Office * Must be able to prioritize and complete multiple tasks in a timely manner * Has experience operating standard office equipment * Must maintain confidentially * Experience with data entry preferred * Meets qualifications for employment as outlined in the agency's personnel policies ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answers all phone calls in a professional, prompt and courteous manner * Connects church volunteers to frail aging adults in need * Enters data accurately and in a timely manner into the NCBAM database * Provides information, resources, and assistance to clients * Assures messages are forwarded to the appropriate staff member * Maintains a clean and orderly work area * Serves on committees for NCBAM team as requested * Assists each client with prioritizing their need * Offers information and resources when needed * Other duties as assigned Professionalism/Teamwork: * Represents the agency to various individuals, groups, and the public in a professional manner * Works closely and communicates effectively with Regional Director * Participates in NCBAM team meetings and events * Works with all BCH employees in a professional manner Reporting: * Works under the supervision of the Call Center Director * Keeps supervisor informed of any significant events which may arise * Participates in 90 day and/or annual performance evaluation CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc. which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. EQUIPMENT: Ability to operate standard office machines such as copier, computer, fax, etc. Ability to work within Microsoft Office Applications, popular web browsers and other software applications. LANGUAGE SKILLS: Ability to read, analyze, and interpret general information. Ability to effectively communicate with others, including managers, clients, customers, and the general public. CONTACT WITH OTHERS: Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. MATHEMATICAL SKILLS: Excellent mathematical skills and the ability use accounting software and calculator to calculate figures. MENTAL / VISUAL / AUDITORY DEMAND: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and ability to draw conclusions. Specific vision abilities required by this job include close vision, and ability to adjust focus. Must be able to talk and hear both in person and on the telephone. CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the residents, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and stand, bend, stoop, squat, kneel, use hands and fingers, walk, reach with hands and arms, and occasionally lift equipment weighing up to 30 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usually equating to normal office working conditions.
    $26k-37k yearly est. 6d ago
  • CSR

    Domino's Franchise

    Call center representative job in Yanceyville, NC

    As the world's leading pizza company, we are also locally owned and dedicated to supporting and nurturing our community. We take pride in knowing our customers personally because we are part of the same neighborhood. Our team consists of the best, most genuine, and courteous workers who are committed to serving you. So come and join us if you believe this describes. ### Job Description We're looking for enthusiastic customer service representatives who have great people skills! With our rapid growth, Domino's offers numerous opportunities for advancement-whether you aim for management or beyond. Whether this is your main job, a hobby, or a side gig, reach out to us. We're sure to have the perfect fit for you! ### Job Requirements - Must be at least 16 years old. **General Duties for All Store Team Members:** - Operate all equipment. - Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler. - Prepare products. - Receive and process telephone orders. - Take inventory and complete related paperwork. - Clean equipment and facilities on a regular basis. **Communication Skills:** - Ability to understand and provide clear written instructions. - Strong verbal communication skills to assist customers and collaborate with coworkers while processing orders both over the phone and in person. **Essential Functions/Skills:** - Ability to add, subtract, multiply, and divide quickly and accurately (calculator may be used). - Must be able to give correct change. - Effective verbal, written, and telephone skills for taking and processing orders. - Good motor coordination to perform precise movements quickly and accurately. - Proficient in entering orders using a computer keyboard or touch screen. **For High School Applicants:** **We offer a scholarship incentive! We're committed to supporting your future. Apply now, and let's talk about your opportunities!** Qualifications **Communication Skills:** - Ability to understand and provide clear written instructions. - Strong verbal communication skills to assist customers and collaborate with coworkers while processing orders both over the phone and in person. **Essential Functions/Skills:** - Ability to add, subtract, multiply, and divide quickly and accurately (calculator may be used). - Must be able to give correct change. - Effective verbal, written, and telephone skills for taking and processing orders. - Good motor coordination to perform precise movements quickly and accurately. - Proficient in entering orders using a computer keyboard or touch screen. Additional Information At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores!
    $27k-35k yearly est. 9d ago
  • Customer Service Representative

    Pest-X Exterminating

    Call center representative job in Kernersville, NC

    Pest-X Exterminating is seeking a dedicated and motivated Customer Service Representative to join our office team in Walkertown, NC. The primary responsibility of this role is to ensure excellent customer service for our customers. The CSR will play a vital role in supporting our branches, managing customer accounts, and contributing to the overall success of our operations. This is a full-time position with room for advancement within our organization. Key Responsibilities: Answer incoming calls promptly and professionally. Engage with customers via email, text, webchat, and phone to address inquiries and concerns. Recommend additional services to existing customers to meet their needs effectively. Convert incoming leads into new customers through effective communication and persuasion. Collaborate with the sales team to track and manage leads, ensuring efficient workflow. Assist the back office in receivables collection and updating customer information. Support front office operations by handling billing, statements, and scheduling efficiently. Maintain accurate records of customer interactions and account details. Conduct quality control calls to new and periodic existing customers, recording results. Generate positive customer reviews for both yourself and the company to enhance reputation. Convert incoming leads into new customers through effective communication and persuasion. Collaborate with the sales team to track and manage leads, ensuring efficient workflow. Handle Tier 1 customer complaints promptly and effectively, providing appropriate solutions and alternatives within specified timeframes. Follow up with customers to ensure complaints are resolved satisfactorily. Build and maintain strong relationships with customers through open and interactive communication. Cover front office duties during peak times or staff absences as required. Adhere to communication procedures, guidelines, and company policies. Demonstrate courtesy and respect in all interactions with customers and colleagues. Stay informed about pest control practices, products, and industry trends to provide informed assistance. Remain flexible and willing to take on additional tasks or projects as assigned by management. If you are a proactive individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this Customer Service Representative position. Join our team and contribute to our mission of delivering top-notch pest control services to our valued customers!
    $27k-35k yearly est. 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Zach Barnes-State Farm Agent

    Call center representative job in Winston-Salem, NC

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $27k-35k yearly est. 2d ago
  • Distribution Center Associate - Second Shift

    Unique Industries 4.2company rating

    Call center representative job in Blairs, VA

    About Us Unique Industries is a family-owned business with over 60 years of industry experience. When you work for Unique, you get all the perks of larger corporations such as 401K, multiple choices of healthcare plans, vision, dental, compay paid life insurance, generous paid time off, and more. However, the difference between us and a larger corporation is that here at Unique, we are family. Your CEO and management team are involved in day-to-day operations and make sure that each location sees how much they are appreciated through annual company picnics and holiday luncheons. So if you are looking for a job that is exciting, rewarding, and team-focused - then apply today! We would love to have you come join the party. About Our Opportunity We are seeking safety minded team members with an attention to detail for an entry level Distribution Center (DC) Associates in Blairs, VA. Our DC Associates contribute to the efficient workflow within a department. Responsibilities Assists department by selecting product for requested work. Assists with troubleshooting problems with the work process and relays this information to leads or supervisor. Picking, packing, stocking, building displays, building boxes, and other general warehouse duties. Interacts with all areas of the department to understand any issues and assess needs to improve consistency and integrity of processes. Exhibits a professional manner in dealing with others, and works to maintain constructive working relationships. A commitment to company-wide quality and safety is required. Other duties may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Qualifications While performing the duties of this job, the employee is frequently required to stand, walk, sit and use repetitive hand motions. While performing the duties of this job, the employee is occasionally required to reach overhead, climb or balance, stoop, kneel, crouch or crawl, and lift up to 50 pounds. Abilities to use RF Scanners. Ability to understand basic written and oral instructions. Ability to perform basic math. High School Diploma or equivalent preferred - Not required. No prior experience or training needed. Unique Industries, Inc. is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
    $28k-32k yearly est. Auto-Apply 57d ago
  • Claims Service Representative

    National Truck Protection

    Call center representative job in Winston-Salem, NC

    National Truck Protection which reports to the Claims Team Manager. The CSR is responsible for leading phone and email communications with customers, creating claim records within the claims handling system, assigning claims to other claims team members, and handling low complexity claims arising from medium and heavy-duty commercial vehicle breakdowns submitted under commercial vehicle warranties. Supervisory Responsibilities: None. Duties & Responsibilities: Serves as the primary contact for customers reporting commercial vehicle warranty claims by phone or email. Creates accurate and complete claim records in the claims handling system. Explains the claims process to customers, answers inquiries, and provides status updates throughout the claim's lifecycle. Assigns claims to appropriate team members based on type, complexity, and workload. Reviews repair facility diagnostic reports and repairs estimates for accuracy and validity of recommended repairs. Evaluates claims for coverage under warranty terms and obtains necessary approvals for repair authorization. Processes low-complexity claims efficiently from first report to payment in accordance with company guidelines. Maintains organized claim documentation and ensures timely follow-up on all open claims. Delivers outstanding customer service by actively listening to customer needs, addressing concerns, and resolving complaints in a calm, professional manner. Communicates clearly and courteously with customers, repair facilities, and internal team members to ensure timely claim resolution. Promotes a positive company image by upholding professionalism, accuracy, and responsiveness in all interactions. Collaborates with other members of the claims team to support overall departmental goals and workload balance. Participates in team meetings and ongoing training to enhance claims knowledge and customer service skills. Performs other duties as assigned. Required Skills & Abilities: A strong desire to meet customer needs and deliver exceptional customer experiences, and an ability to actively listen and calmly resolve customer concerns or complaints. Excellent verbal and written communication skills. Ability to work well with others and support the mutual success of a team. Fluency in Spanish or French is preferred. Education & Experience: High school diploma or equivalent required; Associates degree or higher, or trade/technical school desirable. At least 1 year of experience handling commercial vehicle claims for a property and casualty insurance company, or warranty company, or 1-2 years of experience working in a customer call center environment, or other customer service-related job. Physical Requirements: Prolonged periods of sitting and working on a computer. Manual dexterity to operate standard office equipment (keyboard, phone, calculator). Visual acuity to read detailed claim files, emails, and digital documents. Ability to communicate clearly via phone and email. Occasional standing, walking, and reaching for files or office materials. Work is primarily performed in an office environment with moderate noise levels. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. Monday-Friday 8:00 am- 4:30 pm
    $34k-40k yearly est. 16d ago
  • Customer Service Representative Greensboro, NC

    Alorica 4.1company rating

    Call center representative job in Greensboro, NC

    Customer Service Representative** **Terms: Full-time** **Pay: $16/hr** **Join Team Alorica** At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. **Job Summary** As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. **Responsibilities** + Assist customers with issues and concerns they are experiencing during the use of the product and/or service + Document call-related information for auditing and reporting purposes + Maintain and update customer information as necessary + Upsell current customers on new or enhanced services **Qualifications** + High school diploma or GED + Customer service experience is a plus + Strong computer navigational skills + Familiarity with Microsoft Office applications (Word, Excel) + Excellent oral and written communication skills + Exceptional listening/comprehension skills + Professional and courteous + Customer oriented **Work Environment** + Regular work performed in a climate-controlled, call-center environment + Ongoing usage of phone and computer systems **Physical Demands** + Constant sedentary work **Benefits** + Health, dental, and vision coverage/HSA + PTO + Optional daily pay or weekly pay + 401K retirement plan + Leadership programs + Paid training and tuition reimbursement + Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies + Employee assistance program + Additional voluntary benefits **Next Steps** 1. Place an application 2. Complete your online assessment 3. Our team will review your application 4. If selected to move forward, our team will follow up directly \#AloricaJobs #GreensboroNC #Hiring DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
    $16 hourly 60d+ ago
  • Call Center Specialist| Part-Time | Steven Tanger Center for the Performing Arts

    Oak View Group 3.9company rating

    Call center representative job in Greensboro, NC

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success. This role will pay an hourly rate of $16.00. For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. Predominantly assisting Season Subscribers with exchanges and add-ons. Providing accurate information about products, services, and policies. Troubleshooting and resolving customer issues efficiently and effectively. Handling customer complaints, escalating complex issues to supervisors when necessary. Maintaining detailed and accurate records of customer interactions and transactions. Following up with customers to ensure their issues are resolved to their satisfaction. Continuously updating knowledge of company products, services, and processes. Collaborating with team members to improve overall customer service. Operating and managing a multiline phone console, routing, and screening calls. Providing exceptional customer service to clients. Perform other duties and responsibilities as assigned. Qualifications Knowledge of Ticketmaster Host and Archtics, preferred. 6 months to 1 year of experience in customer service related position, preferred. Must be able to function in a fast paced, high-pressure environment. Must have a high level of basic computer and email skills. Ability to interact with a diverse group of guests in a friendly and positive manner. Must be able to work a flexible schedule, including evenings, weekends, and holidays. Possess strong interpersonal and communication skills. Ability to work both independently and as part of a team. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $16 hourly Auto-Apply 60d+ ago
  • Call Center Representatives Needed

    Frank Myers Auto Maxx

    Call center representative job in Winston-Salem, NC

    Job Description Frank Myers Auto Maxx is looking to interview as many as 24 smiling, happy, fun and POSITIVE people to handle in/outbound calls and appointment setting for customers. If you have the 'gift of gab' and are comfortable handling scripted calls, please apply. Automotive knowledge is helpful, but is not a requirement. Immediate training and ongoing support are provided.You will join a small team in a highly collaborative and upbeat department. Responsibilities Include The Following: Outbound lead follow-up: Internet inquiries, Unsold traffic, lease renewals,etc. Answer ALL incoming phone calls according to a proven, pre-set script, and schedule sales appointments Confirm appointments and re-schedule missed appointments Purify and update customer changes in database. Contact current customer base on current marketing incentives. Making popcorn, coffee (opening shift) Cleaning coffee bar and popcorn maker (closing shift) Job Requirements Confident and professional phone manners Strong computer and Internet skills Call Center, collections, inside sales experience is a plus Strong record of positive Customer Satisfaction results Submit to and successfully complete pre-employment drug test This is a full time position Competitive Pay + bonus + paid training and more! We are conducting interviews NOW Monday-Friday from 10am until 6pm. Please send resume in advance to speed up the process. Our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. If this sounds appealing to you, please respond with your professional resume. Thank you for your interest in Frank Myers Auto Maxx. We are an equal opportunity employer and drug free workplace. Powered by JazzHR MzSkDbJsrW
    $25k-33k yearly est. 12d ago
  • Call Center Agent - Martinsville

    Youngwilliams Child Support Services 4.2company rating

    Call center representative job in Martinsville, VA

    * Earn up to $16 per hour - Bonus Opportunities paid Biweekly* * Paid Holidays - Paid Time Off - Paid Training - Benefits Package available* * Full time, Monday - Friday, Day shift* The Customer Service Representative/Call Center Agent represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly. Essential Job Requirements * Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day. * Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload. * Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center. * Regular and timely attendance. * Other duties as assigned. Required Education A high school diploma or equivalent required. A degree or certificate in a related field preferred Required Experience Call center experience preferred. Computer experience and typing proficiency required. YoungWilliams is an equal opportunity employer.
    $16 hourly 31d ago
  • Personal Lines Customer Services Representative

    Bridge Specialty Group

    Call center representative job in Greensboro, NC

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Customer Services Representative to join our growing team in Greensboro, NC. The Personal Lines Customer Services Representative will provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is the customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities. How You Will Contribute: Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters. Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities. Provide an exceptional customer experience. Document renewal, sales, and insurance operations compliance documents into the agency management systems. Attend internal and client meetings, as needed. Follow agency guidelines, policies, and procedures. Promote teamwork, support, knowledge sharing and a positive attitude in the department and office. Promote a commitment to achieve or exceed internal and external performance standards. Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing. Licenses and Certifications: Property & Casualty Producer Insurance License in good standing Skills & Experience to Be Successful: 2+ years of customer service experience in the insurance industry Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, collections, etc. Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Experience handling personal account renewals, service needs, and customer escalations Experience handling policy endorsement requests, mortgage changes and Auto IDs Experience handling payments or billing questions Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
    $27k-35k yearly est. Auto-Apply 60d+ ago

Learn more about call center representative jobs

How much does a call center representative earn in Greensboro, NC?

The average call center representative in Greensboro, NC earns between $22,000 and $37,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Greensboro, NC

$29,000

What are the biggest employers of Call Center Representatives in Greensboro, NC?

The biggest employers of Call Center Representatives in Greensboro, NC are:
  1. Capgemini
  2. Spectrum
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