Client Services Representative
Call center representative job in Towson, MD
One Physics is seeking a full-time Client Services Representative to join our growing team based out of Towson, Maryland or Dallas, Texas. One Physics has been certified as a "Great Place to Work" 3 years in a row as well as "Best Workplaces in Healthcare" in 2022 and 2023 by Fortune. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve.
Position Summary
The Client Services Representative plays a key role in ensuring client satisfaction by coordinating equipment testing and physics surveys, managing physicist schedules, and maintaining client compliance. This position requires exceptional organization, communication, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment.
Principal Accountabilities and Core Responsibilities
Scheduling Coordination
Proactively reach out to clients to schedule equipment testing and physics surveys.
Respond to phone calls and emails from clients, coordinating with physicists to schedule site visits.
Coordinate physicists' monthly schedules to ensure all site visits are completed on time.
Maintain and update information in Microsoft Dynamics 365, reporting issues, assisting with testing in UAT, and training new users.
Enter and update client data, contracts, and site visit information in Dynamics 365.
Run and analyze reports to ensure all site visits are accurately scheduled and completed.
Schedule and track emergency site visits, ensuring accurate billing and documentation.
Provide callers with information or refer them to the appropriate staff member.
Support cross-functional teams by gaining knowledge of One Physics systems, business logic, and industry practices.
Quote & Purchase Order Management
Generate and provide quotes for service add-ons and clients requiring purchase orders (POs).
Acquire and track receipt of POs to ensure all necessary approvals and documentation are in place.
Enter new customers into client service software and update contract information in Dynamics 365.
Collaborate with clients and internal teams to ensure accurate billing and timely service authorization.
Report Management
Review reports for accuracy, detail, and thoroughness prior to distribution.
Distribute reports to clients in a timely manner and on an ad hoc basis when required.
Maintain organized electronic copies of reports, ensuring accurate filing within the company's shared electronic folders.
Run periodic audits to confirm reports are distributed, filed, and archived according to company standards.
Qualifications & Required Skills
Proven ability to meet goals and deadlines in a professional environment.
Strong organizational, problem-solving, and decision-making skills.
Exceptional attention to detail.
Ability to build and maintain strong working relationships with clients and team members.
Excellent listening, empathy, and communication skills.
Ability to multi-task and adapt in a fast-paced, dynamic environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong written and verbal communication skills.
Experience with CRM systems (preferably Microsoft Dynamics 365) is a plus.
Education & Experience
Bachelor's degree preferred.
Minimum 2 years of client service or customer service experience required.
Experience in a professional office environment; scheduling or coordination experience preferred.
Proficiency in Microsoft Office applications.
CRM experience is a plus.
Final offer amounts are determined by multiple factors, including geographic location, as well as candidate experience, education level and expertise. If you have questions on compensation, please ask your recruiter. After receiving a conditional employment offer, candidates must complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
Enterprise Solutions Representative
Call center representative job in Harrisburg, PA
PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in Harrisburg, PA. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply.
Territory- Lancaster, York and Gettysburg
PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment.
We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
Purpose
To contribute to the profitable growth of the company's LTL and supply chain solution services.
Responsibilities
* Manage a portfolio of accounts with a special focus on building shipper relationships.• Leverage PITT OHIO service offerings to create a deeper relationship with existing customers.• Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers.• Secure accurate supply chain maps to support our consultative sales approach.• Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and perspective customers. • Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory. • Effectively communicate the value of logistic and supply chain solutions to your account base.• Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools.• Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base.• Support PITT OHIO Operations and Administration in reducing cost with your customer base• Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments• Support all Company goals and policies• Able to react to change productively and handle other essential tasks as assigned
Other Duties
* Interface with Operations, Pricing, Claims, Collections and other internal departments• Able to react to change in response to changes in the Company's go-to-market strategy.• Proficiently use PITT OHIO Sales applications.• Participate in "Huddles" (collaborative sales meetings) to grow business.
Qualifications
* Minimum 3-5 years sales experience• Previous experience or ability to learn the transportation industry preferred. • Previous experience or ability to learn business-to-business selling. • Fluent English language skills required to effectively communicate with internal and external customers• Must possess excellent interpersonal, verbal and written communication skills• Experienced in Microsoft Office programs and the Internet• Skillful typing• Valid Drivers License and clean driving record required• Problem solving, negotiation, and time management skills are essential
Working Conditions
* Travel is required; must be able to energetically travel by car, plane or public transportation• Weekend and evening entertainment required
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
#POE2
Auto-ApplyCall Center Representative
Call center representative job in Harrisburg, PA
Inside Sales Representative Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Purpose of Position:
To be a great first impression for our customers with West Shore Home! This position is entirely calls, and working with customers, utilizing your sales skills, to schedule appointments with our In Home Sales team.
Key Role Accountabilities:
Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation!
Make outbound calls to customers interested in the products West Shore Home has to offer!
Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling!
Meet and exceed daily and monthly targets.
Attend daily meetings with your team and department leadership to discuss metrics and priorities.
Maintain accurate records of all customer interactions in Salesforce.
Must-Have Requirements:
Excellent Communication Skills: Clear, friendly, and persuasive.
Sales-Driven Mindset: You're motivated by goals and take pride in reaching them.
Ability to Handle Rejection Positively: You see "no" as an opportunity to improve.
Previous Call Center or Sales Experience: Preferred but not required.
Benefits:
Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
401(k) with company match
HSA plan with company match
Paid holidays and paid time off (PTO)
Employee Referral Program
Employee Discount Program
Paid training and unlimited professional growth potential
Compensation:
The hourly pay for this position is $17.75-$19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.
Culture and Community:
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************
#LI-NM1
#corpisshp
Call Center Representative
Call center representative job in Baltimore, MD
About Us
Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.
Position Summary
The primary purpose of this position is to assist Housing Choice Voucher Program participants, owners, applicants, and other concerned parties by responding to inquiries regarding Housing Choice Voucher Program general information, rules, regulations, policies, and procedures. Disseminates accurate program information and assists in resolving problems and complaints in a timely manner in accordance with HUD rules and regulations and Agency policy and procedures. Performance of the duties requires excellent written and verbal communication skills, interacting face-to-face with Customers daily at the Reception Desk, assisting Customers with completing the Walk-in Registration process, and assisting Customers with other HCVP services.
All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.
Essential Duties and Responsibilities
Answer questions and resolve problems in person, via telephone, and via email.
Assists other staff members in receiving and resolving technical customer questions, comments, and complaints etc.
Interprets and explains HABC policies to applicants and other interested parties.
Performs data entry of necessary information and enters it into the computer.
May compose and type various forms of correspondence.
May maintain records and assist in the preparation of required reports.
Performs other duties as assigned.
Minimum Education, Training, and/or Experience
High School Diploma and 30 credit hours of college coursework. Bachelor's degree preferred in related field and a minimum of 2 years of experience in customer support role. An equivalent combination of education, training, and experience may be considered.
Other Requirements:
Availability to work some evenings and weekends as needed.
Successful completion of a prescreening investigation, including verification of employment history and education credentials.
A 6-month probationary period applies to this full-time permanent position.
Benefits
We offer a competitive package of employee benefit programs that supports recruitment and retention objectives and is designed to meet the diverse and changing needs of our employees. HABC's comprehensive benefit package includes:
Paid Holidays
Paid Vacation
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Pharmacy Coverage
Retirement Program
All new employees are required to receive at least one COVID-19 vaccination shot in a two-shot series or be fully vaccinated before the date of hire.
FOR INTERNAL CANDIDATES ONLY: Current HABC employees who are on probation, whether due to initial new hire status (6 months) or promotion (3 months), will have the opportunity to apply for other roles within HABC once their probationary period is completed. This allows time for growth, development, and the demonstration of their skills and commitment, paving the way for new opportunities within the organization.
If you are currently under the progressive disciplinary process, you may not have the chance to be considered for a promotion (s) within HABC. Please review the Manual of Personnel Policies or the applicable Collective Bargaining Agreement for more information on the disciplinary process.
This posting will remain open until December 26, 2025
Auto-ApplyCall Center Representative
Call center representative job in York, PA
Appleby Systems is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our York, PA office to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes.
General Purpose:
Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.
Responsibilities:
• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners' information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports
Qualifications:
• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge --Training provided
• Proficiency in relevant computer applications
Auto-ApplyCall Center Representative (Part-time)
Call center representative job in Baltimore, MD
Tuknik Government Services, LLC, a Koniag Government Services company, is seeking a Part time Call Center Representative to support TGS and our government in Baltimore, MD. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ServiceNow. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and printer problem. Will be on the phones 7-8 hours a day.
**All employees are considered mission critical and are expected to report even during inclement weather conditions.**
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
+ The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing ServiceNow.
+ Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
+ The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.
+ Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP) as well as the procedures documented in the Call Center Hardware Dispatch Guide.
+ Customer Service Representatives also utilize Skype/Teams systems within the Call Center to communicate real-time events to management and customers as required.
**The Contractor Shall:**
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems.
+ Accept and process virtual call inquires for hardware and software.
+ Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level 2).
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Resolve all tickets only when a problem has been rectified to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
+ Gather information and follow required diagnostic procedures.
+ Responds to email in a timely manner
+ Adhere to the Call Center Policy Document
+ Adhere to the Standard Operating Procedures (SOP).
**Requirements:**
+ Applicants must be able to, with or without reasonable accommodation:
+ lift and carry up to 50 pounds (telework carrying equipment)
+ navigate from the parking lot to the entrance and then to the designated workspace
+ Work a minimum of 8 hours with a 30-minute lunch break
+ Can sit or stand for a minimum of 8 hours with a 30-minute lunch break
+ Great Written and Communication Skills - Must have the ability to convey information clearly and effectively
+ Must live within 2 hours of travel of the designated call center for which they are applying.
**Security Requirement:**
+ Ability to obtain a Public Trust
**Education:**
+ The candidate must hold at least one of the following certifications: HDI Customer Service Representative or an A+ certification.
+ Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience.
+ Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Office Suite, Microsoft Exchange/Outlook.
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling ************ to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _****************** _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Help Desk Support Tech**
**Pay Type** **Hourly**
**Hiring Min Rate** **18 USD**
**Hiring Max Rate** **21 USD**
Call Center Representative/Canvasser
Call center representative job in Enola, PA
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Benefits/Perks
Competitive Compensation
Commission
Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Call Center Representative/ Canvasser to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to go door to door. As a Canvasser, you will be given routes to canvas. We are looking to build a Canvassing team that is willing to put in the time to go door to door and speak with home owners. NO SOLICITING! NO COLD CALLING!
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customers call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
Previous experience as a Call Center Representative or in a similar role
Excellent phone and verbal communication skills
Understanding of active listening techniques
Highly organized with the ability to manage time effectively
Able bodied to canvas surrounding areas
Personable and compassionate
Call Center Representative
Call center representative job in Mechanicsburg, PA
Job Description
Call Center Representative (Part-time)
Signature Bath Solutions is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.
We are looking for a Call Center Representative for our Mechanicsburg, PA office to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest growing companies in the industry. Earn money while making a positive impact by helping homeowners improve their homes.
Why You'll Love Working Here
Fast-growing company with advancement opportunities
Fun, supportive team culture (no micromanaging)
Paid training
Consistent schedule
Work that truly impacts our company's success
Schedule
Part-time
Flexible shifts available
General Purpose
Customer service skills are a must. Contact homeowners by telephone to set up qualified appointments for free consultations. Input lead information, update reports, and answer phone calls generated from advertisements.
Responsibilities
Deliver scripted pitch to homeowners
Adjust scripted pitch to meet the needs of specific homeowners
Handle homeowners' questions and objections
Obtain homeowner information including names, addresses, and phone numbers
Receive appointments over the telephone
Input appointment details into the computer system
Input homeowners' information and important details of conversations
Confirm appointments placed with canvassers or sales representatives
Issue appointments for reps to meet prospective homeowners
Perform quality control phone calls
Answer inbound calls from potential homeowners responding to advertisements
Contact homeowners to follow up on initial interactions
Update lead information and maintain reports
Qualifications
Knowledge of sales and marketing principles and strategies
Relevant work experience in telemarketing, sales, marketing, or promotions
Product knowledge (training provided)
Proficiency in relevant computer applications
Pay & Bonuses
We keep hourly pay simple and straightforward-but where you really shine is in the bonuses:
Hourly pay plus performance bonuses on every sale
Weekly bonus incentives for hitting team goals
Monthly bonus opportunities for top performers
If you're motivated, consistent, and willing to follow the process, it's very realistic to out-earn the hourly rate every single week.
Apply today to join our growing team!
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wOsyVIigIe
Customer Service Representative
Call center representative job in Baltimore, MD
Benefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
FASTSIGNS Downtown Baltimore / FASTSIGNS Columbia are among the TOP FASTSIGNS in sales in the United States! Winners of the CEO Circle for three consecutive years, our success is all about our people, people like YOU! People that CARE, and always strive for EXCELLENCE at whatever they do! An Inside Sales / Customer Service Representative for FASTSIGNS represents the FACE of the company! We do not take this lightly; your role is very important and it all starts with amazing attitude, energy and willingness to succeed. If you are a people person, are a good communicator, have an optimistic attitude, and want to join a WINNING TEAM, then this job is for you!
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
Friendly, Upbeat, Sharp, Efficient, Sense of Urgency, and Willingness to Help Customers
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
We pay very competitively and the Company offers great benefits like salary-based pay, paid holidays, PTO; PLUS paid vacation, 50% individual health plan, and 401K retirement (with Company match), after one year of service.
We are a Business to Business model, with a Mon-Fri workweek, (so no work on Saturdays, yay!)
Our company motto is We Deliver a Top Quality Product in a Professional, Urgent and Friendly Manner. We abide by this simple service ethic and believe is all we need to succeed.
Join Us!!
Watch Our Company Video!
To Apply, please send a line and résumé to ************************** Compensation: $20.00 - $24.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCustomer Service Representative
Call center representative job in Owings Mills, MD
Job Type: Full Time/Non-Exempt Pay Rate: $16.50/hr, plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match Envirotest is a proud subsidiary of Opus Inspection, the worldwide provider of vehicle emissions testing equipment and services. Our mission: to make the world a cleaner and safer place by providing highly effective solutions for vehicle inspection through innovative technologies, customer focus and operational excellence. We are looking for a passionate Customer Service Representative to join our team and assist our motorists in understanding their emission testing results.
Responsibilities:
* Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
* Guide motorists through waiver process and extension requests.
* Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
* Perform emission tests when needed.
* Creating a clean and professional environment to keep our station clean and welcoming.
* Other duties as assigned.
Minimum Qualifications:
* High school diploma or equivalent
* Completion of certification training program for customer service/emissions testing
* Friendly, professional communication skills
* Strong organizational skills and attention to detail
* Comfortable standing for long periods (up to 90% of the shift)
* Automotive knowledge and/or customer service experience is a plus
Account Service Representative (Call Center) - Outbound Part-Time
Call center representative job in Baltimore, MD
* THIS IS A PART TIME POSITION, ONLY APPLY IF INTERESTED IN WORKING PART TIME* IS NOT REMOTE* MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECUs success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
Schedule:
Mon, Tues, Wed & Fri 8:30am-2:00pm
Thurs 8pm-2pm
Rotating: Sat 10am-1pm
RESPONSIBILITIES:
Under general supervision projecting a professional company image through telephone interactions with members. Performs outbound calling efforts and provides quality service to existing members by phone. The quality service provided will be accurate, efficient, and professional to consistently "delight" the member. Ability to survey and educate members. In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services. Must demonstrate excellent phone and communication skills.
QUALIFICATIONS:
* Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required
* Exceptional customer service and interpersonal phone etiquette skills
* Strong computer application skills
* Strong oral/written communication skills
* Must be results oriented
* Quick learner and motivated to be a consistent performer
* Attendance and punctuality are a must
COMPENSATION
Salary Range per hour, depending on experience and qualifications
* Account Services Representative Outbound (Part-Time) - $16.00 - $19.61
BENEFITS AT MECU CREDIT UNION
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
* Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
* 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
* Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
* Tuition Assistance: Continue your education and professional development with our tuition assistance program.
* Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
* Parking Discounts: Enjoy discounted parking to make commuting easier.
* Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
* Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.
Join MECU and enjoy benefits that truly support you and your family.
PHYSICAL DEMANDS
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.
Entry Level Call Center Specialist
Call center representative job in Ellicott City, MD
Entry Level Call Center Specialist As an Entry Level Call Center Specialist for Wireless Nation, a Wireless Zone, Verizon Authorized Retailer, you will utilize your passion to provide excellent customer service via phone & email. Your ability to provide a unique sales experience and the right products, will create loyal customers for life! Organization Overview Wireless Zone is more than just one of the largest Premium Verizon Wireless Retailers. We are committed to making our employees, customers, and communities better. Performance Objectives What is expected of our Business Development Specialists at Wireless Nation?
Be a Rockstar. Utilize the training, tools, and resources to create a unique sales experience for our customers.
Building Relationships. Connect with our existing customers to share exciting information.
Grow your Career. Access additional training courses to grow and develop personally and professionally.
Get Involved. Take advantage of Wireless-Zone/TCC Gives (volunteer & grant program) to give back and get involved in your community.
The Role The Business Development Specialist is an integral role to increase store traffic from current lead data. The Specialist will create appointments for our in-store sales staff by contacting existing or potential customers by phone and email to come visit one of our Wireless Zone, Verizon stores. What does your daily day look like?
Reaching out to warm leads provided to you via phone and email
Setting up appointments through warm leads for in-store Sales Consultants
Appointments set will be scheduled through Google Calendar
Following up with scheduled appointments as reminders to customer and in store personnel
Earnings
$28,000.00-$70,000.00 annually
We are looking for driven and motivated candidates who:
Can effectively make hundreds of warm lead calls per day
Demonstrate relationship-building skills
Have a talent for quickly evaluating and adapting to a client's preferred style of communication
Can work well independently and as part of a cohesive team
Have strong time management, planning and organization skills
Have a strong work ethic and is determined.
Equal Employment Opportunity We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
Rehash Specialist - Call Center
Call center representative job in Lancaster, PA
Job DescriptionTHIS IS IMPORTANT If you want to feel valued and appreciated, live with purpose, and refuse to settle for mediocrity, then your search is over-you've found what you're looking for!
WHO WE NEED Our focus isn't on just hiring people-it's on assembling the right team. That means we're looking for people who are hungry for success, enthusiastic, and always open to learning. Around here, we support each other, hold ourselves to a high standard, and bring out the best in one another.
WHO WE ARE
We are Aspen Home Improvements. We're a customer service company first-home improvement experts second. We are about people and strive to make exterior home projects hassle-free all while combining exceptional service with top quality products and craftsmanship.
We want people who embody our core values and want to be the B.E.S.T.
Be A Solutionist - They focus on outcomes not obstacles and seek improvement.
Expand Your Boundaries - They desire personal and professional growth and new perspectives.
Show Selflessness - They focus on collective success over personal recognition. They also see the world through the eyes of someone else.
Trustworthiness - They are dependable and maintain integrity.
WHAT'S NEXT
Some things you just don't hear-you feel them. That sense of purpose, of drive, of belonging to something bigger than yourself. If you're ready to work with a team that feels more like a family, apply today. If we connect on the phone, we'll invite you in for a face-to-face interview! If the team feels that spark in you-the one that drives us every day-then quite possibly you'll become the next driving force that helps our family grow even stronger!
Responsibilities
Setting/Re-setting quality appointments
Set follow up appointments for calls that did not close at the initial visit
Handle inbound and outbound client calls in a timely manner
Follow company's call center scripts
Work with the client to verify or clarify information
Build relationships with customers based on trust and reliability
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
Requirements
Lead generating experience is a MUST
Exceptional customer service skills
Excellent organizational and multitasking skills
Superb verbal communication skills
Proficiency with computers, particularly CRM software and Microsoft Office Suite
Strong critical thinking and decision making skills
Bilingual speakers preferred
Benefits
401K Match
Paid Training
Paid Time Off
Paid Holidays
Company Events and Trips
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Call Center Talent Pool Req (Harrisburg, PA)
Call center representative job in Harrisburg, PA
Make a Difference in Healthcare: Join FreedomCare in Pennsylvania! Are you passionate about helping others and building a rewarding career in healthcare?
We're building a talent pool of strong customer service professionals for FreedomCare Pennsylvania. We're searching for talented and motivated individuals interested in any of the following roles:
HomeCare Sales Specialist I: connect and engage with individuals over the phone to build relationships with those interested in having home care support for themselves or a loved one
Intake Specialist I: collaborate closely with patients and caregivers to educate and assist them through the application and enrollment process for our supported programs, with the goal of completing eligibility and onboarding them over the phone.
Onboarding Specialist I: guide patients and caregivers through the onboarding and orientation process of joining FreedomCare.
Care Support Specialist I: support patients and caregivers throughout their home care journey over phone calls, ensuring that patients receive the care they need and feel heard and valued.
Field Care Coordinator: supports patients and caregivers throughout their home care journey in person, ensuring that patients receive the care they need while feeling heard and valued. This role requires frequent travel to patients' homes.
Ideal Candidate Will Possess:
Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care.
Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers.
Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment.
Problem-Solving Abilities: proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure.
Time Management & Multitasking: excellent time management skills with the ability to prioritize tasks, meet and exceed expectations, and manage multiple responsibilities simultaneously while supporting patients and caregivers.
Technical Proficiency: strong computer skills, including fast and accurate typing, and the ability to leverage technology to resolve customer issues efficiently while taking notes and multitasking.
These are hybrid positions requiring employees to commute to their designated FreedomCare Pennsylvania office 2-3 days per week. Each candidate will be assigned to the office location closest to their residence, which may be in Philadelphia, Harrisburg, or Pittsburgh.
**Please be aware that this is a Pipeline Talent Pool requisition. We will reach out to you once new job opportunities become available**
Why Join Us?
Impact Lives: You'll play a vital role in supporting individuals and their families in need.
Growth Opportunities: We offer a supportive environment for professional development and advancement.
Competitive Benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.
FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.
About our Company
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.
FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Review all current available job opportunities here: Jobs - Freedom Care
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range$18-$22 USD
Auto-ApplyCall Center Specialist 2
Call center representative job in Baltimore, MD
Enterprise Management Solutions, LLC. (EMS) is seeking a flexible and professional Call Center Specialist to provide call-handling services on an as-needed contract basis. This role primarily focuses on outbound calling for HR recruitment and sales campaigns, with occasional responsibility for inbound calls routed through EMS's RingCentral system.
The Call Center Specialist will follow scripts, record and transcribe calls, and maintain detailed notes in EMS systems. Depending on assignments, the contractor will report to different department managers (e.g., HR, Sales, or Operations). Contractors may use the RingCentral desktop platform or install the RingCentral app on their phone. Downloading proprietary company information to personal devices is strictly prohibited.
Key Responsibilities:
Outbound Calling
Place all outbound calls through RingCentral.
Conduct HR recruitment outreach to candidates and outbound sales calls to prospects.
Follow department-provided scripts and guidelines for compliance and professionalism.
Inbound Call Handling
Receive and manage inbound calls routed through RingCentral.
Use provided inbound scripts or protocols for information capture and escalation.
Document call outcomes in EMS systems promptly.
Call Recording & Documentation
Record all calls using RingCentral's recording features.
Transcribe calls accurately and paste transcriptions into official notes or CRM fields.
Maintain complete, timely, and accurate call records for departmental use.
Appointment Setting
Confirm and schedule interviews, meetings, or sales consultations.
Update calendars and scheduling platforms as directed by the department.
Provide warm handoffs to HR recruiters, hiring managers, or sales staff.
Software & Systems
Operate exclusively within RingCentral for all call activity.
Use EMS-approved CRM, transcription, and scheduling tools.
Report software or system issues promptly to the supervising manager.
Quality & Compliance
Uphold EMS's confidentiality and compliance standards.
Do not download or store proprietary information on personal devices.
Ensure transcription and call notes meet company accuracy standards.
Contractor Qualifications
Prior experience in outbound calling, inbound call handling, recruitment, or sales support preferred.
Strong phone communication skills with the ability to follow scripts.
Familiarity with RingCentral or similar cloud-based systems.
Reliable internet, phone/computer with RingCentral app, headset, and quiet workspace.
Strong transcription and data-entry skills.
Self-motivated with the ability to work independently under varying department managers.
Competencies
Adaptability - Comfortable switching between HR, Sales, or Operations assignments.
Professional Communication - Maintains a courteous, persuasive, and professional tone.
Attention to Detail - Delivers accurate transcriptions and documentation.
Confidentiality - Safeguards sensitive HR and client data.
Independence - Completes assignments with minimal supervision.
Engagement Terms
Work is provided as needed, up to 20 hours per week.
No minimum hours are guaranteed.
Compensation: $15.00 - $20.00 per hour, based on experience and performance.
Contractor is responsible for all applicable taxes; a 1099 form will be issued annually.
This engagement does not include employee benefits.
Contractor may install the RingCentral app on their phone but must not download or store proprietary EMS information on personal devices.
Contractor will report to various department managers depending on assignment (e.g., HR, Sales, Operations).
Call Center Operator
Call center representative job in Ellicott City, MD
Job Description
Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health..
Our work environment includes:
Modern office setting
Growth opportunities
Wellness programs
4-day work week
Business, sales, and communications training
We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Responsibilities:
Speak clearly to customers.
Communicate in writing with excellent grammar, punctuation, and spelling
Provide good customer service.
Answer questions about company services.
Handle problems that may arise when dealing with patients and non-patients.
Communicate with patients and resolve their problems or complaints.
Take notes of customer service calls.
Explain the different policies to customers.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
401(k) matching
Health insurance
Dental care coverage
Employee discount
Paid time off
Paid training
Schedule:
Monday, Tuesday, Thursday, Friday as per office hours of the office
Supplemental pay types:
Bonus pay
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Enterprise Solutions Representative
Call center representative job in Harrisburg, PA
PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in Harrisburg, PA. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply.
Territory- Lancaster, York and Gettysburg
PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment.
We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
Purpose
To contribute to the profitable growth of the company's LTL and supply chain solution services.
Responsibilities
• Manage a portfolio of accounts with a special focus on building shipper relationships.
• Leverage PITT OHIO service offerings to create a deeper relationship with existing customers.
• Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers.
• Secure accurate supply chain maps to support our consultative sales approach.
• Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers.
• Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory.
• Effectively communicate the value of logistic and supply chain solutions to your account base.
• Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools.
• Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base.
• Support PITT OHIO Operations and Administration in reducing cost with your customer base
• Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments
• Support all Company goals and policies
• Able to react to change productively and handle other essential tasks as assigned
Other Duties
• Interface with Operations, Pricing, Claims, Collections and other internal departments
• Able to react to change in response to changes in the Company's go-to-market strategy.
• Proficiently use PITT OHIO Sales applications.
• Participate in “Huddles” (collaborative sales meetings) to grow business.
• Participate in monthly terminal safety meetings and summer driver cookouts.
Qualifications
• Minimum 3-5 years sales experience
• Previous experience or ability to learn the transportation industry preferred.
• Previous experience or ability to learn business-to-business selling.
• Fluent English language skills required to effectively communicate with internal and external customers
• Must possess excellent interpersonal, verbal and written communication skills
• Experienced in Microsoft Office programs and the Internet
• Skillful typing
• Valid Drivers License and clean driving record required
• Problem solving, negotiation, and time management skills are essential
Working Conditions
• Travel is required; must be able to energetically travel by car, plane or public transportation
• Weekend and evening entertainment required
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
#POE2
Auto-ApplyAccount Service Representative (Call Center) - Outbound Part-Time
Call center representative job in Baltimore, MD
Job Description
***THIS IS A PART TIME POSITION, ONLY APPLY IF INTERESTED IN WORKING PART TIME***
IS NOT REMOTE***
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
Schedule:
Mon, Tues, Wed & Fri 8:30am-2:00pm
Thurs 8pm-2pm
Rotating: Sat 10am-1pm
RESPONSIBILITIES:
Under general supervision projecting a professional company image through telephone interactions with members. Performs outbound calling efforts and provides quality service to existing members by phone. The quality service provided will be accurate, efficient, and professional to consistently "delight" the member. Ability to survey and educate members. In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services. Must demonstrate excellent phone and communication skills.
QUALIFICATIONS:
Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required
Exceptional customer service and interpersonal phone etiquette skills
Strong computer application skills
Strong oral/written communication skills
Must be results oriented
Quick learner and motivated to be a consistent performer
Attendance and punctuality are a must
COMPENSATION
Salary Range per hour, depending on experience and qualifications
Account Services Representative Outbound (Part-Time) - $16.00 - $19.61
BENEFITS AT MECU CREDIT UNION
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
Tuition Assistance: Continue your education and professional development with our tuition assistance program.
Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
Parking Discounts: Enjoy discounted parking to make commuting easier.
Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.
Join MECU and enjoy benefits that truly support you and your family.
PHYSICAL DEMANDS
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.
Call Center Specialist 4
Call center representative job in Baltimore, MD
Enterprise Management Solutions, Inc. (EMS) is seeking a flexible and professional Call Center Specialist to provide call-handling services on an as-needed contract basis. This role primarily focuses on outbound calling for HR recruitment and sales campaigns, with occasional responsibility for inbound calls routed through EMS's RingCentral system.
The Call Center Specialist will follow scripts, record and transcribe calls, and maintain detailed notes in EMS systems. Depending on assignments, the contractor will report to different department managers (e.g., HR, Sales, or Operations). Contractors may use the RingCentral desktop platform or install the RingCentral app on their phone. Downloading proprietary company information to personal devices is strictly prohibited.
Key Responsibilities:
Outbound Calling
Place all outbound calls through RingCentral.
Conduct HR recruitment outreach to candidates and outbound sales calls to prospects.
Follow department-provided scripts and guidelines for compliance and professionalism.
Inbound Call Handling
Receive and manage inbound calls routed through RingCentral.
Use provided inbound scripts or protocols for information capture and escalation.
Document call outcomes in EMS systems promptly.
Call Recording & Documentation
Record all calls using RingCentral's recording features.
Transcribe calls accurately and paste transcriptions into official notes or CRM fields.
Maintain complete, timely, and accurate call records for departmental use.
Appointment Setting
Confirm and schedule interviews, meetings, or sales consultations.
Update calendars and scheduling platforms as directed by the department.
Provide warm handoffs to HR recruiters, hiring managers, or sales staff.
Software & Systems
Operate exclusively within RingCentral for all call activity.
Use EMS-approved CRM, transcription, and scheduling tools.
Report software or system issues promptly to the supervising manager.
Quality & Compliance
Uphold EMS's confidentiality and compliance standards.
Do not download or store proprietary information on personal devices.
Ensure transcription and call notes meet company accuracy standards.
Contractor Qualifications
Prior experience in outbound calling, inbound call handling, recruitment, or sales support preferred.
Strong phone communication skills with the ability to follow scripts.
Familiarity with RingCentral or similar cloud-based systems.
Reliable internet, phone/computer with RingCentral app, headset, and quiet workspace.
Strong transcription and data-entry skills.
Self-motivated with the ability to work independently under varying department managers.
Competencies
Adaptability - Comfortable switching between HR, Sales, or Operations assignments.
Professional Communication - Maintains a courteous, persuasive, and professional tone.
Attention to Detail - Delivers accurate transcriptions and documentation.
Confidentiality - Safeguards sensitive HR and client data.
Independence - Completes assignments with minimal supervision.
Engagement Terms
Work is provided as needed, up to 20 hours per week.
No minimum hours are guaranteed.
Compensation: $15.00 - $20.00 per hour, based on experience and performance.
Contractor is responsible for all applicable taxes; a 1099 form will be issued annually.
This engagement does not include employee benefits.
Contractor may install the RingCentral app on their phone but must not download or store proprietary EMS information on personal devices.
Contractor will report to various department managers depending on assignment (e.g., HR, Sales, Operations).
Call Center Operator
Call center representative job in Ellicott City, MD
Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health..
Our work environment includes:
Modern office setting
Growth opportunities
Wellness programs
4-day work week
Business, sales, and communications training
We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Responsibilities:
Speak clearly to customers.
Communicate in writing with excellent grammar, punctuation, and spelling
Provide good customer service.
Answer questions about company services.
Handle problems that may arise when dealing with patients and non-patients.
Communicate with patients and resolve their problems or complaints.
Take notes of customer service calls.
Explain the different policies to customers.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
401(k) matching
Health insurance
Dental care coverage
Employee discount
Paid time off
Paid training
Schedule:
Monday, Tuesday, Thursday, Friday as per office hours of the office
Supplemental pay types:
Bonus pay
Auto-Apply