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Guest Service Representative
Six Flags Great Adventure 4.1
Call center representative job in Jackson, NJ
Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.
Responsibilities:
Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
Answer guest questions and give proper guidance when necessary.
Offer appropriate compensation based on the guest's concern.
Promote the park with the utmost enthusiasm and pride while interacting with Guests.
Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas.
Ensure that imagine, cleanliness, and courtesy standard requirements are met.
Develop a positive relationship with all in-park departments.
Qualifications:
Must be at least 16 years old.
Must have an outgoing personality with a willingness to approach and actively engage guests.
Must possess knowledge of computers and adapt to changes within computer software applications.
Must possess an organized approach to work with the ability to multi-task.
Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.
Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.
Must be able to work efficiently in a fast-paced and ever-changing environment.
Must be able to quickly adapt to and enforce changing policies and procedures.
Must be willing to assist in other aspects of the department when requested.
Must be comfortable assisting and issuing attraction access passes to guests with disabilities.
$23k-31k yearly est. Auto-Apply 8d ago
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Customer Service Agent
Alaska Airlines 4.5
Call center representative job in Newark, NJ
Company Alaska Airlines
The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
Key Duties
+ Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
+ Sell tickets and ensure cabin accommodations.
+ Perform computer, iPad and paperwork tasks.
+ Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
+ Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
+ Process and secure passenger luggage.
+ At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Additional Details
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
Day in the Life
To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.
If you are unable to view the video, click thislink.
Job-Specific Experience, Education & Skills
Required
+ 6 months of customer service or community service experience.
+ Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
+ Typing speed of at least 25 WPM.
+ Ability to consistently lift 50 lbs.
+ Must be able to push/pull 50 lbs.
+ Must be able to bend, stoop, squat, reach and grasp.
+ Flexibility to work varied shifts (e.g., weekends, holidays).
+ Ability to participate in paid training.
+ Ability to learn and operate a computerized reservation system.
+ Ability to adapt to performing work according to set procedures.
+ Ability to anticipate needs of others in a fast-paced environment.
+ Ability to communicate in English.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate
USD $20.58/Hr.
Total Rewards
_Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
+ Comprehensive well-being programs including medical, dental and vision benefits
+ Generous 401k match program
+ Quarterly and annual bonus plans
+ Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on
1/20/2026
FLSA Status Non-Exempt
Employment Type Part-Time
Regular/Temporary Regular
Location Newark
Job Locations _USA-NJ-Newark_
Requisition ID _2026-18030_
Category _Airports & Warehouse_
$20.6 hourly 3d ago
Customer Service Representative
Ascendo 4.3
Call center representative job in Freehold, NJ
Overview: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at our clients waste management company. In this role, you will be the primary point of contact for their customers, ensuring exceptional service delivery and addressing inquiries related to waste disposal services.
Responsibilities:
Customer Support:
Handle incoming calls, emails, and inquiries from customers regarding waste disposal services.
Provide accurate information about service offerings, pricing, scheduling, and service area coverage.
Assist customers with placing service orders, scheduling pickups, and resolving service-related issues promptly and effectively.
Problem Resolution:
Investigate and resolve customer complaints regarding service interruptions, missed pickups, billing discrepancies, etc.
Escalate complex issues to the appropriate department for resolution while ensuring timely follow-up with the customer.
Documentation and Data Entry:
Maintain accurate customer records, service logs, and documentation of interactions using our CRM system.
Update customer accounts with relevant information, service changes, and billing updates.
Billing and Payments:
Assist customers with understanding billing statements, payment options, and account balances.
Process payments, set up payment arrangements, and manage customer accounts receivable inquiries.
Customer Education:
Educate customers on proper waste disposal practices, recycling guidelines, and environmental stewardship initiatives.
Promote company programs and services aimed at enhancing customer satisfaction and environmental sustainability.
Cross-functional Collaboration:
Collaborate with dispatchers, drivers, and operations teams to ensure seamless service delivery and resolve service-related issues.
Communicate customer feedback and operational challenges to relevant stakeholders for continuous improvement.
Requirements:
Proven experience in customer service or a related field, preferably in waste management, utilities, or logistics industries.
Excellent communication skills (verbal and written) with a strong customer service orientation.
Ability to navigate and utilize CRM systems, databases, and basic office software (e.g., MS Office Suite).
Strong problem-solving skills with the ability to handle challenging situations professionally and calmly.
Detail-oriented and organized, with the ability to manage multiple tasks and prioritize workload effectively.
Preferred Qualifications:
Knowledge of waste management practices, recycling processes, and environmental regulations.
Previous experience using waste management software or ERP systems.
High school diploma or equivalent; additional education or certification in customer service or related fields is a plus.
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
Contact information
Edward Beller
$31k-36k yearly est. 3d ago
Customer Service Representative
ABM Industries 4.2
Call center representative job in Newark, NJ
Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas. Check all parking equipment and areas for condition and serviceability.
**Pay: $25.54/hr**
+ _The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data._
**Benefit Information:**
ABM offers a comprehensive benefits package. For information about ABM's benefits, ABM Employee Benefits | Front Line Team Members (******************************************************************************************************************** (Programa de Beneficios de ABM)
**Responsibilities**
+ Must master all of the job functions and responsibilities of the cashiers, supervise them, and render such advice and training to them as necessary.
+ Supervisors should be prepared to work any assign posts given to them at any point.
+ Possess significant computer training to enable him/her to train new supervisors and to correct problems that may result from malfunctioning of the equipment or its improper use.
+ Must be in communication with patrons and be able to solve a patron's problem at entry lanes, exit lanes and pre-paid stations.
+ Do not leave assigned post unattended without prior approval from the SIC.
+ Must be able to understand and use the Revenue Control system.
+ Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas.
+ Check all parking equipment and areas for condition and serviceability. Note cleanliness, rubbish, broken glass, condition of time clock, doors, windows, instruction cards and sheets and all equipment. Note deficiencies and corrective action in supervisor's log.
+ Check accuracy of time stamped by all time clocks at least once during assigned shift.
+ Conduct field inspections on a regular basis and report deficiencies to the Supervisor-In-Charge where the Port Authority corrective action is required. Submit reports to supervisor-In-Charge and/or Operations Managers as conditions warrant.
+ Physically inspect company vehicles for cleanliness and damage, and report findings to SIC for corrective action.
+ Supervise elevators, escalators at locations if required to satisfy operational needs.
**Qualifications**
+ 18 years of age or older.
+ Valid driver's license
+ 24/7 operation - Able to work a flexible schedule
+ Standing/walking up to 8 hours in all weather conditions
**Preferred Qualifications**
+ Customer Service Experience
+ One year of lead or supervisory experience
REQNUMBER: 141644
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
$25.5 hourly 3d ago
Customer Service Representative
Prokatchers LLC
Call center representative job in New York, NY
Job Title : Customer Service Representative
Duration : 2+ months contract (Possible extension )
Education : High school degree
Shift Details : M-F schedule 9A-5P
Job Description:
• Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends.
• Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support.
• They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support.
• The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.
$30k-39k yearly est. 1d ago
Office Service Representative I
Canon USA & Affiliates 4.6
Call center representative job in New York, NY
Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.
**Responsibilities**
**CUSTOMER SERVICE**
+ Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
**MAIL/PACKAGES/POUCHES**
+ Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
+ Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
+ Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
+ Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
+ Log outgoing and incoming items as required and review for accuracy/completeness
**SUPPLIES/COPYING/FAXING/ADMINISTRATION**
+ Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
+ Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
+ Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs
+ May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
+ Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
+ Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
+ Performs other administrative duties from inserting, copying and photocopying to faxing as needed
**May possibly perform any of the following functions at the direction of the Site Manager:**
+ Set up and maintain client's kitchen areas and conference rooms, order food and make coffee
+ Provide reception work such as answering telephones, taking messages and greeting visitors
+ Move boxes, supplies or furniture; replace light bulbs
+ Document scanning
+ Prepare outgoing items for shipping
+ Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
+ Additional duties as assigned
**Qualifications**
+ High school Diploma or equivalent
+ 0-1 year experience working in a mailroom or professional office environment
+ Some knowledge of metering, weighting, logging and other shipping procedures preferred
+ Some computer skills preferred
+ Ability to perform routine functions of most of the various equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding etc.)
+ Excellent customer service, professional attitude and appearance are a must
+ Ability to work overtime & meet deadlines
**PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS**
+ Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking
+ May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs
+ May occasionally lift up to 50 lbs
+ Frequent use of hand and foot controls
+ May occasionally need to climb stairs
**What We Offer:**
+ Competitive pay & benefits!
+ Comprehensive training and development programs that prepare employees to advance from within
+ A company focused on creating a positive work and client environment
+ Employee discounts on entertainment, products, and services nationwide!
**_Come Join Our Team!_**
**Job Locations** _US-NY-NEW YORK_
**Posted Date** _2 days ago_ _(12/19/2025 11:08 AM)_
**_Requisition ID_** _2025-20535_ **_\# of Openings_** _1_ **_Category (Portal Searching)_** _Customer Service/Support_ **_Position Type (Portal Searching)_** _Regular Full-Time_ **_Fixed Salary_** _USD $19.05/Hr._
Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.
Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.
$19.1 hourly 3d ago
Call Center Representative
Encodle Link
Call center representative job in Jersey City, NJ
Job Opportunity: CallCenterRepresentative at Encodle Link
About Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to equipping our team with the resources needed to excel in their careers.
Position: CallCenterRepresentative
Responsibilities: As a CallCenterRepresentative at Encodle Link, you will be the frontline of our customer service operations, providing exceptional support and assistance to our clients. Your responsibilities will include:
Handling inbound and outbound calls in a professional and courteous manner.
Providing product information and resolving customer inquiries and issues.
Processing orders, returns, and exchanges accurately and efficiently.
Documenting all customer interactions and maintaining detailed records.
Collaborating with team members to ensure timely resolution of customer concerns.
Adhering to company policies and procedures at all times.
Qualifications: To excel in this role, you should possess:
Previous experience in a customer service or callcenter environment preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM software and other callcenter tools.
Ability to multitask and work effectively in a fast-paced environment.
A positive attitude and a passion for delivering outstanding customer service.
Benefits: We offer a comprehensive benefits package, including:
Competitive salary range: $3400 - $3980 per month.
Full-time position, Monday to Friday, 8 hours per day.
Opportunities for career advancement and professional development.
Supportive and collaborative work environment.
Health insurance and retirement benefits.
Location: New Jersey, NJ
If you are a customer-focused individual with excellent communication skills and a desire to make a positive impact, we encourage you to apply for the CallCenterRepresentative position at Encodle Link. Join us in providing exceptional service and building lasting relationships with our clients!
Encodle Link is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
$3.4k-4k monthly 60d+ ago
Bilingual Call Center Representative
NYC School Bus Umbrella Services 4.6
Call center representative job in New York, NY
Job Description
Bilingual CallCenterRepresentative Department: Dispatch Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM
We are seeking a dedicated and enthusiastic Bilingual CallCenterRepresentative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively.
Under the supervision of the Customer Service Manager, the CallCenterRepresentative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS CallCenter team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies.
•Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service
•Representatives or utilized technology systems via phone and email communication modes.
•Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner
•Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance
•Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed
•Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction
•Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken
•Identifies escalating priority issues and reports situations to leadership as soon as possible
•Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command
•Follows up on complicated customer calls where required
•Completes call notes and call reports as necessary; updates as needed
•Obtains and evaluates all relevant data to handle complaints and inquiries
•Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers
•Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments
•Responsible for completing all necessary training including de-escalation and customer service technique
•Perform other duties as assigned and directed
Experience:
1 year of experience in a CallCenterRepresentative role for a large organization, and/or;
1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate
High School Diploma or equivalent
Established experience in complaint resolve and incident management a must
Demonstrated ability to improve organizational procedures and work effectively to improve operations
Experience in data collection and information sorting
Experience in customer service outreach techniques and methods
Strong written and verbal communication skills
Ability to work a flexible schedule
Multilingual speaking and writing skills a plus
$31k-39k yearly est. 16d ago
Call Center Representative (Entry Level) at Boundless Solar Call Center
Boundless Solar Call Center
Call center representative job in Eatontown, NJ
Job Description
We are
Boundless Solar
. Founded in 2020, we are now one of the fastest growing solar companies in the United States and hyper-focused on only one mission; to safeguard our planet by assisting as many people as possible transition their homes to solar energy.
We are seeking a CallCenterRepresentative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Hubspot knowledge a PLUS
Proficiency in Microsoft office
Bilingual a PLUS
Schedule:
Rotating
Monday- Fri 12-8:30PM
Tuesday - Friday 12-8:30PM & Sat 9-5:30
Total Compensation Range:
$16 - $18 p/h plus Uncapped Commission.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Schedule:
8 hour shift
Weekend availability
Ability to commute/relocate:
Eatontown, NJ: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
Callcenter: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location:
One location
Work Remotely:
No
$16-18 hourly 30d ago
Call Center Representative
American Orthopedic Partn
Call center representative job in New York, NY
Job Description
Our callcenterrepresentatives handle multiple phone calls using established scripts, protocols and service processes. They respond to each call in an efficient, effective, and professional manner.
Patient Care Coordinators in our Orthopaedic Surgery practice perform duties that include but are not limited to: scheduling patient appointments, checking patients in, collecting payments, setting up appointments for MRIs, scanning, printing, verifying insurances, and maintaining patient records.
This position will be mainly based in our Queens office, and may require travel to our Manhattan or Brooklyn offices as needed to back up other colleagues if they call out.
* POSITION REQUIREMENTS :
High School Diploma or equivalent.
Minimum 2 year experience preferred.
Strong customer service skills with ability to multi-task.
Orthopedic specialty experience preferred.
Ability to complete documentation promptly and accurately.
Ability to use sound judgment; possess a calm disposition and the ability to work easily with others
Familiar with Criterions EMR or similar EMR/EHR platforms
English/Spanish bilingual is a PLUS
Able to drive is a PLUS not mandatory.
DUTIES AND RESPONSIBILITIES :
*Duties and responsibilities may vary by office; including but not limited to:
Greet patients politely and professionally immediately upon arrival.
Schedule patient appointments.
Update patient records to ensure accurate information: contact information, insurance, medical history, etc. as required.
Patient registration and collection of co-insurance and co-payments.
EMR software data entry
Relay important information regarding appointments, financials and follow-up to patients.
Ask and record source of referral for all new patients.
Comfortable with traveling throughout the five boroughs
Punctual with time
Maintain cleanliness of work space and waiting room area.
Job Type: Full-time
Salary: $17.00 - $20.00 per hour
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule:
Monday to Friday
Education:
High school or equivalent (Required)
Experience:
Medical Front Desk: 1 year (Preferred)
Work Location: In person
Compensation for the role will depend on several factors, including a candidate's qualifications, skills, competencies, and experience.
We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Please note we participate in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the United States.
$17-20 hourly 15d ago
Call Center Representative
Transtar Industries Inc.
Call center representative job in Trenton, NJ
WHO WE ARE:
How will transportation and mobility evolve? What will the vehicle of the future look like - and how will those vehicles be repaired?
How can the next chapter of your career contribute to solving these transportation challenges and more?
NexaMotion Group is on a mission to simplify complex vehicle repair to keep the world moving.
We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.
What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment, Humility, Optimism, Integrity, and Respect.
A career with NGM offers the opportunity to make an impact within a rapidly growing organization - the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.
THE OPPORTUNITY:
We are looking for a motivated and customer-oriented CallCenterRepresentative to join our team in the automotive aftermarket industry. The Counter Sales Representative will be responsible for providing excellent customer service, assisting customers with their automotive parts needs, and driving sales at our counter. This role requires strong product knowledge, sales skills, and a passion for automobiles.
RESPONSIBILITIES:
Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
Represents branch in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
Fills parts orders from stock.
Notifies manager of out-of-stock parts or other department materials that require immediate attention. Locates out-of-stock parts from external sources and submits emergency orders, as necessary.
Notifies customers of receipt of special order parts. Informs customers of parts order arrival and delivery date.
Verifies will-call and back orders weekly and returns to vendors. Follows up on back orders.
Provides customers with their copy of invoices. Receives payment for retail purchases. Obtains credit authorizations or required signatures for charge sales.
Meet Monthly, Quarterly & Annual sales goal.
Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
Participates in annual physical inventory.
Assists Branch Manager with maintaining lost sales tracking program.
Keeps work area clean and free of clutter. Performs weekly branch cleaning in cooperation with the rest of the branch staff.
Stays informed of new products and product updates.
Performs other duties as assigned.
KEY QUALIFICATIONS:
High school diploma or equivalent;
3+ years of experience in automotive aftermarket inside/counter sales
Proficiency in computer systems and experience with point-of-sale systems
PREFERRED QUALIFICATIONS:
Associate's or bachelor's degree preferred.
Familiarity with automotive parts catalogs and inventory management systems is a plus.
SKILLS & ABILITIES:
Experience using automotive aftermarket parts cataloging
Automotive aftermarket parts knowledge
Ability to multi-task, work under pressure
Relationship building
Experience using web based order portals
Strong customer service philosophy
Proven track record of meeting counter sales targets
Proficiency in POS order punch out platforms
WORK ENVIRONMENT :
The work environment for a CallCenterRepresentative in the automotive aftermarket industry is typically fast-paced and dynamic. You will primarily operate within a retail or wholesale environment, interacting directly with customers and collaborating with colleagues to meet sales targets. The setting may involve exposure to various automotive parts, equipment, and tools. Depending on the location, you may work indoors at a sales counter or showroom, with occasional outdoor tasks such as loading and unloading merchandise. Flexibility in scheduling may be required to accommodate peak business hours, which could include evenings, weekends, and holidays.
PHYSICAL DEMANDS :
Stand for extended periods.
Lift and carry automotive parts or equipment weighing up to 50 pounds.
Bend, stoop, reach, and handle merchandise.
Use manual dexterity to operate cash registers, computers, and handheld devices.
Communicate effectively with customers and colleagues verbally and in writing.
TRAVEL REQUIREMENTS:
No travel required.
$28k-37k yearly est. Auto-Apply 10d ago
Call Center Representative
Cmautoparts
Call center representative job in Trenton, NJ
WHO WE ARE:
How will transportation and mobility evolve? What will the vehicle of the future look like - and how will those vehicles be repaired?
How can the next chapter of your career contribute to solving these transportation challenges and more?
NexaMotion Group is on a mission to simplify complex vehicle repair to keep the world moving.
We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.
What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment, Humility, Optimism, Integrity, and Respect.
A career with NGM offers the opportunity to make an impact within a rapidly growing organization - the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.
THE OPPORTUNITY:
We are looking for a motivated and customer-oriented CallCenterRepresentative to join our team in the automotive aftermarket industry. The Counter Sales Representative will be responsible for providing excellent customer service, assisting customers with their automotive parts needs, and driving sales at our counter. This role requires strong product knowledge, sales skills, and a passion for automobiles.
RESPONSIBILITIES:
Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
Represents branch in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
Fills parts orders from stock.
Notifies manager of out-of-stock parts or other department materials that require immediate attention. Locates out-of-stock parts from external sources and submits emergency orders, as necessary.
Notifies customers of receipt of special order parts. Informs customers of parts order arrival and delivery date.
Verifies will-call and back orders weekly and returns to vendors. Follows up on back orders.
Provides customers with their copy of invoices. Receives payment for retail purchases. Obtains credit authorizations or required signatures for charge sales.
Meet Monthly, Quarterly & Annual sales goal.
Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
Participates in annual physical inventory.
Assists Branch Manager with maintaining lost sales tracking program.
Keeps work area clean and free of clutter. Performs weekly branch cleaning in cooperation with the rest of the branch staff.
Stays informed of new products and product updates.
Performs other duties as assigned.
KEY QUALIFICATIONS:
High school diploma or equivalent;
3+ years of experience in automotive aftermarket inside/counter sales
Proficiency in computer systems and experience with point-of-sale systems
PREFERRED QUALIFICATIONS:
Associate's or bachelor's degree preferred.
Familiarity with automotive parts catalogs and inventory management systems is a plus.
SKILLS & ABILITIES:
Experience using automotive aftermarket parts cataloging
Automotive aftermarket parts knowledge
Ability to multi-task, work under pressure
Relationship building
Experience using web based order portals
Strong customer service philosophy
Proven track record of meeting counter sales targets
Proficiency in POS order punch out platforms
WORK ENVIRONMENT :
The work environment for a CallCenterRepresentative in the automotive aftermarket industry is typically fast-paced and dynamic. You will primarily operate within a retail or wholesale environment, interacting directly with customers and collaborating with colleagues to meet sales targets. The setting may involve exposure to various automotive parts, equipment, and tools. Depending on the location, you may work indoors at a sales counter or showroom, with occasional outdoor tasks such as loading and unloading merchandise. Flexibility in scheduling may be required to accommodate peak business hours, which could include evenings, weekends, and holidays.
PHYSICAL DEMANDS :
Stand for extended periods.
Lift and carry automotive parts or equipment weighing up to 50 pounds.
Bend, stoop, reach, and handle merchandise.
Use manual dexterity to operate cash registers, computers, and handheld devices.
Communicate effectively with customers and colleagues verbally and in writing.
TRAVEL REQUIREMENTS:
No travel required.
$28k-37k yearly est. Auto-Apply 10d ago
Call Center Representative
Nexamotion Group
Call center representative job in Trenton, NJ
Job Description
WHO WE ARE:
How will transportation and mobility evolve? What will the vehicle of the future look like - and how will those vehicles be repaired?
How can the next chapter of your career contribute to solving these transportation challenges and more?
NexaMotion Group is on a mission to
simplify complex vehicle repair to keep the world moving
.
We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.
What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded:
Commitment
,
Humility
,
Optimism
,
Integrity
, and
Respect
.
A career with NGM offers the opportunity to make an impact within a rapidly growing organization - the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.
THE OPPORTUNITY:
We are looking for a motivated and customer-oriented CallCenterRepresentative to join our team in the automotive aftermarket industry. The Counter Sales Representative will be responsible for providing excellent customer service, assisting customers with their automotive parts needs, and driving sales at our counter. This role requires strong product knowledge, sales skills, and a passion for automobiles.
RESPONSIBILITIES:
Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
Represents branch in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
Fills parts orders from stock.
Notifies manager of out-of-stock parts or other department materials that require immediate attention. Locates out-of-stock parts from external sources and submits emergency orders, as necessary.
Notifies customers of receipt of special order parts. Informs customers of parts order arrival and delivery date.
Verifies will-call and back orders weekly and returns to vendors. Follows up on back orders.
Provides customers with their copy of invoices. Receives payment for retail purchases. Obtains credit authorizations or required signatures for charge sales.
Meet Monthly, Quarterly & Annual sales goal.
Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
Participates in annual physical inventory.
Assists Branch Manager with maintaining lost sales tracking program.
Keeps work area clean and free of clutter. Performs weekly branch cleaning in cooperation with the rest of the branch staff.
Stays informed of new products and product updates.
Performs other duties as assigned.
KEY QUALIFICATIONS:
High school diploma or equivalent;
3+ years of experience in automotive aftermarket inside/counter sales
Proficiency in computer systems and experience with point-of-sale systems
PREFERRED QUALIFICATIONS:
Associate's or bachelor's degree preferred.
Familiarity with automotive parts catalogs and inventory management systems is a plus.
SKILLS & ABILITIES:
Experience using automotive aftermarket parts cataloging
Automotive aftermarket parts knowledge
Ability to multi-task, work under pressure
Relationship building
Experience using web based order portals
Strong customer service philosophy
Proven track record of meeting counter sales targets
Proficiency in POS order punch out platforms
WORK ENVIRONMENT:
The work environment for a CallCenterRepresentative in the automotive aftermarket industry is typically fast-paced and dynamic. You will primarily operate within a retail or wholesale environment, interacting directly with customers and collaborating with colleagues to meet sales targets. The setting may involve exposure to various automotive parts, equipment, and tools. Depending on the location, you may work indoors at a sales counter or showroom, with occasional outdoor tasks such as loading and unloading merchandise. Flexibility in scheduling may be required to accommodate peak business hours, which could include evenings, weekends, and holidays.
PHYSICAL DEMANDS:
Stand for extended periods.
Lift and carry automotive parts or equipment weighing up to 50 pounds.
Bend, stoop, reach, and handle merchandise.
Use manual dexterity to operate cash registers, computers, and handheld devices.
Communicate effectively with customers and colleagues verbally and in writing.
TRAVEL REQUIREMENTS:
No travel required.
$28k-37k yearly est. 10d ago
Dental Call Center Representative
Nuva Smile
Call center representative job in Cranford, NJ
Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays, 401(K) and more!
We are seeking a friendly, professional, and organized CallCenterRepresentative to join our dental office team. In this role, you will be the first point of contact for patients, responsible for answering calls, scheduling appointments, verifying insurance, and providing general information about our dental services. You will play a key role in delivering excellent patient experiences and supporting the operational efficiency of our practice.
Key Responsibilities:
Answer inbound calls in a professional and courteous manner
Schedule, confirm, and reschedule patient appointments using dental scheduling software
Provide patients with accurate information regarding services, procedures, insurance coverage, and office policies
Handle inquiries related to insurance and treatment plans
Make outbound calls to remind patients of upcoming appointments or follow-ups
Update patient records accurately in the system
Coordinate with dental staff to ensure smooth patient flow and care
Follow HIPAA guidelines and maintain patient confidentiality
Requirements:
High school diploma or equivalent (Associate's degree preferred)
Previous callcenter, customer service, or dental office experience is highly desirable
Familiarity with dental terminology and insurance plans is a plus
Excellent communication and interpersonal skills
Strong attention to detail and organizational skills
Proficient with dental or medical scheduling software (Denticon) preferred
Ability to multitask
Bilingual (Spanish, etc.) is a plus
$28k-37k yearly est. 48d ago
Call Center Rep
Prism Vision Group
Call center representative job in Pennington, NJ
RESPONSIBILITIES:
Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely.
Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment.
Transfer calls to appropriate physician and staff when applicable.
Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person.
Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms.
Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing.
Photocopy, fax, and email documents as requested in a timely manner.
Assist patients, physicians and office managers as requested.
At PRISM Vision Group, we believe great work deserves great rewards. Here's what you can expect when you join our team:
Competitive Compensation - Base salary, performance bonuses, and regular reviews.
Health & Wellness - Comprehensive medical , dental, and vision insurance; and wellness program.
Retirement Planning - 401(k) with company match.
Generous Time Off - Paid vacation, sick leave, and company holidays.
Learning & Development -career growth programs.
Other Perks - Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA. employee discounts, and more.
$28k-37k yearly est. 43d ago
Medical Call Center Representative DO NOT CALL OFFICE
Adv Lap Surg Inst
Call center representative job in Springfield, NJ
Job DescriptionBenefits:
401(k) matching
Health insurance
Training & development
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking a friendly and professional CallCenterRepresentative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customers call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a CallCenterRepresentative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
$28k-37k yearly est. 10d ago
Call Center Representative
Coconclean
Call center representative job in Jersey City, NJ
We are looking for a CallCenterRepresentative to join our team! As a CallCenterRepresentative, you will be the main liaison between our company and current and potential customers. Your main goal will be to effectively address customer issues, complaints, and inquiries in a timely manner.
CallCenterRepresentative duties and responsibilities:
Manage inbound and outbound customer calls in a timely manner
Identify customers' needs and wants, give your best to clarify information
Research every issue and provide solutions to them
Recognize opportunities to up sell our products and services
Follow our company's communication “scripts”
Keep records of all conversations in our callcenter database in a comprehensible way
When assigned, attend educational seminars
Build strong relationships with customers
Follow our customer engagement strategy
Meet qualitative and quantitative targets
CallCenterRepresentative requirements:
Previous experience in a customer support role
Track your own work on a daily basis and compare it to benchmarks
Strong phone and verbal communication skills
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology
Customer focus
Ability to multi-task
Set priorities
Excellent time management skills
High school degree
$28k-37k yearly est. 60d+ ago
Call Center Representative
Central Jersey Medical Center 4.4
Call center representative job in Perth Amboy, NJ
At CJMC, we rely on knowledgeable professionals to interact with our patients who have questions or concerns regarding their medical care. CallCenterRepresentative is responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients. All employees of CJMC are responsible to perform their job practicing good risk management, quality assurance, and delivering excellent internal and external customer service in a professional and courteous manner.
Location is for Perth Amboy.
Responsibilities
Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.
Knowledgeable of scheduling practices and policies of several departments across the medical center.
Re-scheduling patient appointments as required via telephone calls and written notifications to patients.
Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
Taking clear and accurate messages on behalf of other departments.
Responding to patient's questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
Faxing medical records to facilities authorized to receive patient information.
Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
Inform callers of CJMC policies: timely arrival, bringing appropriate documentation to their appointment (insurance card, photo ID, discharge documents, forms), and cancellation/no show policy.
Other duties as assigned.
Qualifications
High school degree or equivalent required
Bilingual Spanish Speaker is required
Experience working in a callcenter or customer-support role or medical office preferred
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
Basic use of Microsoft Office Outlook, Word and Excel
Minimum typing speed of 38-40 words per minute
Physical Demands
Extended periods of sitting and typing are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to perform a range of physical activities that are essential to the core work functions outlined in this document.
We are an Equal Opportunity Employer
We provide a great work environment with great benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Please apply directly at: ***********************************************************
$28k-35k yearly est. Auto-Apply 60d+ ago
Medical Call Center Lead Nurture Specialist
Allcare PT
Call center representative job in New York, NY
Job DescriptionWe Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound CallCenter. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn
This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a callcenter using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors...
Please stop reading here if you lack the skills working in an inbound/outbound callcenter. You must have a minimum of 2 years' experience in a callcenter to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense?
Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why...
In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?...
At this job as a medical callcenter lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery.
Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given...
I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity?
You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or callcenter work.
Here's how we choose the best candidate....
You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence.
This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person.
Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations.
Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through.
Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance
If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in.
Here are examples of your daily tasks that we will train you on:
* Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health.
* You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks)
* You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems...
Here is what we can't train:
* You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things)
* Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective.
* A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up.
Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail
We want YOU to be able to be here at the times we need you so...
You MUST be able to be flexible with your school and work schedule
And its really a MUST to live nearby (so living in Brooklyn is crucial) because
You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture.
You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ......
YES, in a callcenter, and a "can do attitude, problem solver attitude " is required to apply SO...
Here's how you apply...
because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you.
Thanks!
$35k-50k yearly est. 27d ago
BDC Call Center
Open Road Auto Group 4.3
Call center representative job in Union, NJ
Business Development Representative
Open Road Auto Group embodies a diverse culture of talent, leadership, and professionalism in an environment that supports and encourages innovation, accountability, growth, and fun. This is the “Road Most Traveled” and the “Road Most Successful.”
Responsibilities:
Respond to incoming e-mail with an attempted phone call, followed up with a series of outgoing e-mails that end in a price quote.
Answer all incoming calls and chat/call requests promptly.
Convert sales opportunities into a confirmed appointment or turn them to a Sales Brand Specialist.
Set confirmed appointments.
Record every contact you have with customers, regardless of source or type, in tracking system.
Complete your daily scheduled contact tasks.
Qualifications:
Ability to communicate effectively with others
Time management skills
Ability to type efficiently to enter accurate information into tracking system
Basic Computer skills
*This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the reasonable request of a supervisor. This job description is subject to revision at the discretion of the company.
Company Profile:
Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing “in-demand” vehicles, both new and pre-owned, for our customers who have come to expect a “Five-Star customer service experience”.
With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs.
At Open Road we know our employees, and their achievements, drive our culture and success.
Our Total Compensation Rewards Program includes:
BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance
BONUSES - Rewards achievement of specific business goals, in eligible positions
BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), and purchase programs, such as:
Medical, Dental and Vision Plans
Vacation Time / Personal Time
Short and Long Term Disability
Life Insurance
401(k) Retirement Plan with employer match
Manufacturer Certifications
Leadership Training Programs
Vehicle Purchase Discounts
Wellness Initiatives
Volunteer Time
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How much does a call center representative earn in Howell, NJ?
The average call center representative in Howell, NJ earns between $25,000 and $42,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.
Average call center representative salary in Howell, NJ
$32,000
What are the biggest employers of Call Center Representatives in Howell, NJ?
The biggest employers of Call Center Representatives in Howell, NJ are: