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Call center representative jobs in Huntington, WV

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  • Packaged Gases Customer Service Representative - HUNTINGTON

    Matheson Tri-Gas, Inc. 4.6company rating

    Call center representative job in Huntington, WV

    Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service. Essential Function 1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. 2. Provides quotes or completes the sale, if campaign appropriate to directly gain new business. 3. Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up. 4. Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise. 5. Manages requests for products, price and technical information. 6. Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. 7. Maintains showroom cleanliness by procedures set forth by management. 8. Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing. 9. Tracks result of outbound campaign efforts. 10. Backs up inbound customer service, as needed. 11. Comply with all DOT and OSHA regulations. 12. Ensure all safety rules are strictly observed. 13. Perform other projects and duties as assigned * Performs other duties as assigned * Complies with all policies and standards Knowledge, Skills and Abilities * High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. * Excellent customer service skills. Ability to establish and manage customer relationships * Ability to work independently and under some pressure to meet deadlines. * Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to learn MTG's business/product types/organization/transaction systems * Excellent Telephone Communications Skills * Excellent Organizational Skills * Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail) Physical Demands Stationary Position - FREQUENTLY Move/Traverse - OCCASIONALLY Stationary Position/Seated - FREQUENTLY Transport/Lifting - FREQUENTLY Transport/Carrying - FREQUENTLY Exerting Force/Pushing - OCCASIONALLY Exerting Force/Pulling - OCCASIONALLY Ascend/Descend - OCCASIONALLY Balancing - OCCASIONALLY Position Self/Stooping - OCCASIONALLY Position Self/Kneeling - OCCASIONALLY Position Self/Crouching - OCCASIONALLY Position Self/Crawling OCCASIONALLY Reaching - FREQUENTLY Handling - FREQUENTLY Grasping FREQUENTLY Feeling - RARELY Communicate/Talking - CONSTANTLY Communicate/Hearing - CONSTANTLY Repetitive Motions - FREQUENTLY Coordination - OCCASIONALLY Travel Requirement: None The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability.
    $24k-28k yearly est. 31d ago
  • Call Center Representative

    OVP Health

    Call center representative job in Huntington, WV

    Job DescriptionSalary: 15.00 Four major functions of the Call Center Representative (CCR) are patient appointment scheduling, Pre-Authorization of Insurance, Collection of Co-Pays and Confirmation of Appointments. Essential Job Functions The Call Center Representative schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, collects co-pays, and confirms appointments. The Call Center Representative will collaborate with office staff and providers to coordinate appointments to meet patients' needs. Resolve work queue issues and manage recall and waitlists. Operates multi-line telephones. Performs assessment activities to include review of existing orders, patient information, and clinical data. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Serves all persons served by OVP Health and OVP Health Care. Demonstrate competence to provide care for patient populations: pediatrics, adolescent, adult and geriatrics Other Job Functions Maybe asked to maintain inventory of supplies being mindful not to exceed par levels in an effort to control expense. Assists in pulling the patients/clients medical records and files applicable results or correspondence after review/signature of provider as necessary. Maintains safe work environment by following established infection control and safety guidelines. Follows proper equipment cleaning procedures. Attends continuing education and organizational programs. Maintains competencies and completes annual mandatory education requirements. Performs all other duties as assigned. Employment Qualifications High School graduation or GED is required, post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings. Working Conditions Maintains a safe working environment for patients, co-workers, and self by following established infection control and safety guidelines. Exhibits professional growth through attendance and participation in continuing education and organizational programs. Office Equipment Used: Not all inclusive Computer with keyboard and monitor Copier/fax Telephone Various Respiratory Care Equipment OUR MISSION: Centered in compassion and excellence, we serve to save lives while nurturing stronger and healthier communities for our persons served, employees, and families. CORE VALUES: Moral, Ethical and Behavioral Guidelines Family: OVP Health is proud to be a family-owned company. We hold ourselves to the highest standards: the family values that are passed from generation to generation. However, at OVP Health we also believe that our coworkers, our persons served and our community are family. That means we will always treat you like family, no matter what health struggle you're facing. Quality: In an ever-changing health care industry, our commitment to consistent, high-quality care has been the same since day one. Our highly trained physicians and nurses are constantly striving to provide the latest, most advanced care and treatment to persons served. Our medication-assisted treatment program is fully accredited by CARF (Commission on Accreditation of Rehabilitation Facilities). In everything we do, our goal is to provide persons served and their loved ones with the highest level of care possible. Community: At OVP Health, we believe in giving back. And our commitment to improving the communities we serve doesn't stop at providing high-quality medical care. After work and on weekends, OVP Health employees can be found volunteering in the community, and we are proud to support a number of nonprofit groups in the areas we serve. Integrity: Ethical, responsible health care is a nonnegotiable at OVP Health. We treat our coworkers, our persons served and our communities with honesty, trust and respect and hold ourselves to the highest standards of ethics and professionalism. Earning a patient's trust and loyalty is our greatest reward. EEO Statement OVP Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.In addition to federal law requirements, OVP Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. OVP Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.Improper inference with the ability of OVP Health employees to perform their job duties may result in discipline up to and including discharge.
    $22k-29k yearly est. 9d ago
  • Insurance Customer Service Agent

    The Hutch Agency

    Call center representative job in Proctorville, OH

    Job Description For 30 years, The Hutch Agency has been a trusted name in the Proctorville, OH community and surrounding areas, including Huntington, WV, and Ashland, KY. Ten years ago, we expanded to a second location in Lexington, KY. Our motto, "Caring People, Professional Advice," reflects our commitment to our customers. Our agency thrives on teamwork, honesty, integrity, and a passion for learning. Were not just looking for anyone to join our team; we seek individuals who care about others, are eager to learn, and maintain a positive attitude. Negativity doesnt fit in with our culture, and we welcome those who share our values. We are looking for a dependable , caring, compassionate and detail-oriented Insurance Customer Service Agent to join our Proctorville, OH office. In this role, you will be the face of our agency, helping customers navigate their insurance needs with care and professionalism. This position offers a base salary plus bonus opportunities, with total compensation ranging from $31,200 + annually depending on experience, etc. If youre looking to join a team that values integrity, cares about its employees, and is dedicated to helping customers make informed decisions, The Hutch Agency might be the perfect place for you! Apply today to start your journey with us. Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Mon-Fri Schedule Retirement Plan Evenings Off Weekends off License Continuing Ed Reimbursement Family friendly Paid Volunteer Days Career Growth OpportunitiesTeam Meetings Responsibilities Provide exceptional customer service by addressing client inquiries and needs. Gather and accurately input information from prospects seeking insurance quotes. Utilize our rating system to efficiently enter and quote prospects. Assist in analyzing clients current policies to identify needs and opportunities. Support agency growth by seeking out cross-selling opportunities. Maintain a positive, team-oriented attitude and offer assistance to colleagues when needed. Requirements No license is required before starting, but licensing is required within 60 days. Licensing assistance is provided. Preferably 2 years of prior insurance or sales/customer support experience. Attention to detail and excellent time-management abilities. A sensitivity to the nuances of communication in both verbal and written form, and the ability to listen, ask probing questions, and document your findings. Ability to follow up with clients and cross-sell/upsell new policies. Be comfortable with and able to use social media to promote yourself and the agency when needed A genuine interest in helping others and working in a collaborative environment.
    $31.2k yearly 8d ago
  • Customer Service Representative

    Intelogix

    Call center representative job in Huntington, WV

    Pay rate: $15/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What's the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What's in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Early access to earned wages (access up to 50% of earned wages, capped at $500) Job Description Responsibilities: Successfully complete virtual paid training program which requires passing tests each week. Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions Maintain a thorough understanding of products, services and policies to effectively assist customers Accurately document customer interactions and transactions across all tools/platforms Collaborate with other departments to resolve customer issues and escalate complex problems as necessary Strive to exceed customer satisfaction goals and performance metrics Continuously seek opportunities to improve the customer experience and streamline processes Stay updated on product knowledge and industry trends to better assist customers Ability to work within the defined hours of operation with flexibility needed on weekends and holidays What We Look for in a Candidate: Must be 18 years of age or older High School Diploma or equivalent Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone Superb attendance, so you can be there when our customers need us Work at home requirements: High speed internet with an ethernet connection to the router (no satellite or hotspot) 50 mbps download and 35 mbps upload speed WiFi must be turned off at all times Windows Updates must be current Private and distraction free home work space with the ability to close a door. All job offers are contingent upon: Completion of drug screen Completion of background check Completion of providing 3 internet speed tests submitted at different times of day Completion of providing 3 photos of your work at home space
    $15 hourly Auto-Apply 60d+ ago
  • Customer Service Representative - Huntington, WV

    Kedia Corporation

    Call center representative job in Huntington, WV

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $24k-31k yearly est. 12h ago
  • CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

    Big Sandy Superstore 4.0company rating

    Call center representative job in Franklin Furnace, OH

    CALL CENTER CUSTOMER SERVICE REPRESENTATIVE Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our Call Center Customer Service Representatives are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. Evenings and Weekends required. The Call Center Customer Service Representatives mission is to answer incoming phone calls and assist customers with product and/or service information. By acting as a liaison between customers and service technicians, the Customer Service Rep will schedule, confirm and follow-up on service appointments, maintain accurate contact records and provide progress updates to ensure the efficient workflow on behalf of the service department. Required Abilities include: Greet customers in a friendly and professional manner Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.) Open customers work order in an efficient and timely manner Verify units warranty and email warranty company for verification if necessary Transfer call to appropriate department (scheduling, triage, etc.) Notate work order with necessary details (technician initials, warranty information, etc.) Ensure work orders are placed in proper status and job type within Dispatchtrack. Evenings and Weekends required. Qualities: Excellent verbal and written communication skills require. Customer-oriented mindset with a strong focus on providing a positive experience. A self-starter with strong multitasking skills The ability to work independently or within a team environment Minimum Qualifications: High School Graduate or GED Strong computer skills with efficiency in Microsoft Office suite Strong interpersonal skills Company reserves the right to add or delete from job description as needed
    $27k-34k yearly est. 24d ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Call center representative job in Charleston, WV

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15-22.6 hourly 50d ago
  • Customer Service Representative - State Farm Agent Team Member

    Chris Niewierowski-State Farm Agent

    Call center representative job in Charleston, WV

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to work in a team environment Ability to multi-task Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $24k-31k yearly est. 7d ago
  • Customer Service Representative - State Farm Agent Team Member

    Elizabeth Carmichael-State Farm Agent

    Call center representative job in Charleston, WV

    Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Elizabeth Carmichael - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $24k-31k yearly est. 23d ago
  • Customer Service Representative - State Farm Agent Team Member

    David Smyer-State Farm Agent

    Call center representative job in Charleston, WV

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Flexible schedule Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with David Smyer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Follow up with customers. Maintain accurate records of customer interactions. Accomplish daily activity requirements that promote agency production growth. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $24k-31k yearly est. 12d ago
  • Customer Service Representative

    Contact Government Services, LLC

    Call center representative job in Charleston, WV

    Customer Service RepresentativeEmployment Type: Full Time , Entry LevelDepartment: Customer Service CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Reply to calls and emails from the public.- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.- Document your communications in our database. Qualifications:- Fully fluent in English and/or Spanish (both written and verbal)- High School diploma or General Educational Development (GED) certificate- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation Ideally, you will also have:- Ability to follow policies, procedures, and regulations.- Ability to navigate a content management system, other applications and related web sites.- Strong written and verbal communication skills.- Excellent customer service, dependability and time management skills.- Keyboarding proficiency of at least 40 words per minute.- Call Center (omnichannel) background a plus. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Phone: *****************Email: *******************
    $24k-31k yearly est. Auto-Apply 34d ago
  • Customer Service Representative

    Poca Valley Bank

    Call center representative job in Charleston, WV

    Job Description The Poca Valley Bank Customer Service Representative Poca Valley Bank is seeking a qualified customer service-oriented individual to fill full-time teller position. The right candidate will possess: A professional demeanor and able to provide outstanding customer service. The position is responsible for: Handling customer transactions accurately and to develop customer relationships through cross-selling products and services. Sales Ongoing annual training Poca Valley Bank offers a competitive salary and benefits.
    $24k-31k yearly est. 3d ago
  • Customer Service Representative - State Farm Agent Team Member

    Cameron Vance-State Farm Agent

    Call center representative job in South Charleston, WV

    Job DescriptionBenefits: Group Life Insurance Bonus based on performance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative with Cameron Vance, State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Follow up with customers to increase retention. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $24k-31k yearly est. 5d ago
  • Customer Service Representative - State Farm Agent Team Member

    Sid Saunders-State Farm Agent

    Call center representative job in Winfield, WV

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Licensing paid by agency Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $24k-31k yearly est. 28d ago
  • Customer Service Representative - State Farm Agent Team Member

    Mary Boggs-State Farm Agent

    Call center representative job in Ashland, KY

    Job DescriptionBenefits: Paid Lunch Time Company parties Flexible schedule Signing bonus Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: I opened my agency on July 1, 2021 after starting my career as a State Farm team member back in 2006. Our team may be small, but were built on a strong foundation of service and a genuine desire to help people. We offer paid lunch time, prelicensing and licensing reimbursement, birthday celebrations, paid time off, and performance-based bonuses to show our appreciation for great work. What really makes our agency special, though, is our culture one centered around helping others and making a positive difference every day. We look for team members who are self-motivated, punctual, dependable, and detail oriented. If youre someone who takes initiative and thrives in an environment that values people first, youll feel right at home here. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Mary Boggs - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $26k-34k yearly est. 26d ago
  • Customer Service Rep(01480) - 1243 Carter Ave

    Domino's Franchise

    Call center representative job in Ashland, KY

    Customer Service Representative Are you ready to be part of the action? Immediate Openings At Domino's Pizza, we are searching for top candidates who are adaptable, self-motivated, and have a passion for customer service. Be part of a team in a fun and energetic environment! Minimum Age 16 years old We Require · Positive Attitude · Self-Motivated · Customer Service Oriented · Willingness to Learn and Excel · Smiling Face · Basic Math Skills What to Expect · Answer phones · Use computer · Greet & visit with customers · Preparation of products · Store cleaning and sanitation · Help with marketing and promotions Job Benefits · Flexible Schedules · Competitive Wages · Paid Training · Career Advancement Opportunities · Meal Discounts Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-34k yearly est. 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Wade Walters-State Farm Agent

    Call center representative job in Nitro, WV

    Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Wade Walters - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $24k-31k yearly est. 8d ago
  • PART-Time Customer Service Representative (ASHLAND, KY)

    Girl Scouts of Ky's Wilderness Road Council Inc. 3.3company rating

    Call center representative job in Ashland, KY

    Job DescriptionDescription: The PART-Time Customer Service Representative (CSR) for Girl Scouts of Kentucky's Wilderness Road Council is one of the first people connected to volunteers, girls, parents, community partners, and other Council Staff. This person exemplifies excellence in interpersonal communication with a focus on problem solving through excellent customer contact. The CSR is responsible for Customer and Volunteer interactions during retail sales through the Ashland Office location (and the website) and supports the Girl Scout Leadership Experience with on-site programming opportunities. This position would be no more than 30 hours per week on average and is not benefits-eligible. The pay for this role is $15/hr. Requirements: Essential Duties & Responsibilities: Provide a positive customer experience for all stakeholders, either in person, by phone, or via email Answer incoming calls/requests; engage in problem-solving and providing solutions; manage and effectively respond appropriately to all inquiries including email, phone, chat and walk-in customers and follow a script when needed. Maintain a customer-centric environment, including greeting guests at the front desk. Maintain customer database by entering information accurately and quickly, striving to resolve (“close”) customer cases in a timely manner. Contact customers, resolve issues, and provide service support to the customer experience team. Active participation in the development of environments that foster diversity, equity, inclusion, and belonging through words, actions, and attitude. Assist with the development of and facilitation of programming for girls on-site General programming support in the NKY area to support the on-site Programming Manager Performs other duties as necessary or assigned. Education and Experience: High School Diploma or 2 years of customer service experience Strong communication skills in written, verbal, and virtual delivery; experience developing and implementing action plans to meet/exceed deliverables; and experience working collaboratively to reach collective goals. Understands Microsoft Office Suite including Outlook, Power Point, Word, and Excel. Previous experience in Girl Scouts a bonus, but not required Required Skills/Abilities: Ability to learn new systems such as Salesforce and Looker software platforms Ability to work a flexible schedule including possible evenings and weekends Capability to provide own transportation and maintain a valid driver's license. Must be able to pass a criminal background check Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand: Prolonged periods sitting at a desk and working on a computer. Operate office equipment manually. Must be able to lift and/or move up to 25 pounds at times. Promoted Behaviors and Expectations : Customer Centric Communicator Relational Intelligence Critical Thinker Digital, Virtual and Technical Proficiency Financial Acumen Leadership and Stewardship Learning and Innovation Social Justice and Inclusion (DEIB) Business First Mindset
    $15 hourly 3d ago
  • Call Center Representative

    OVP Health

    Call center representative job in Huntington, WV

    Four major functions of the Call Center Representative (CCR) are patient appointment scheduling, Pre-Authorization of Insurance, Collection of Co-Pays and Confirmation of Appointments. Essential Job Functions The Call Center Representative schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, collects co-pays, and confirms appointments. The Call Center Representative will collaborate with office staff and providers to coordinate appointments to meet patients' needs. Resolve work queue issues and manage recall and waitlists. Operates multi-line telephones. Performs assessment activities to include review of existing orders, patient information, and clinical data. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Serves all persons served by OVP Health and OVP Health Care. Demonstrate competence to provide care for patient populations: pediatrics, adolescent, adult and geriatrics Other Job Functions Maybe asked to maintain inventory of supplies being mindful not to exceed par levels in an effort to control expense. Assists in pulling the patients/clients medical records and files applicable results or correspondence after review/signature of provider as necessary. Maintains safe work environment by following established infection control and safety guidelines. Follows proper equipment cleaning procedures. Attends continuing education and organizational programs. Maintains competencies and completes annual mandatory education requirements. Performs all other duties as assigned. Employment Qualifications High School graduation or GED is required, post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings. Working Conditions Maintains a safe working environment for patients, co-workers, and self by following established infection control and safety guidelines. Exhibits professional growth through attendance and participation in continuing education and organizational programs. Office Equipment Used: Not all inclusive Computer with keyboard and monitor Copier/fax Telephone Various Respiratory Care Equipment OUR MISSION: Centered in compassion and excellence, we serve to save lives while nurturing stronger and healthier communities for our persons served, employees, and families. CORE VALUES: Moral, Ethical and Behavioral Guidelines Family: OVP Health is proud to be a family-owned company. We hold ourselves to the highest standards: the family values that are passed from generation to generation. However, at OVP Health we also believe that our coworkers, our persons served and our community are family. That means we will always treat you like family, no matter what health struggle you're facing. Quality: In an ever-changing health care industry, our commitment to consistent, high-quality care has been the same since day one. Our highly trained physicians and nurses are constantly striving to provide the latest, most advanced care and treatment to persons served. Our medication-assisted treatment program is fully accredited by CARF (Commission on Accreditation of Rehabilitation Facilities). In everything we do, our goal is to provide persons served and their loved ones with the highest level of care possible. Community: At OVP Health, we believe in giving back. And our commitment to improving the communities we serve doesn't stop at providing high-quality medical care. After work and on weekends, OVP Health employees can be found volunteering in the community, and we are proud to support a number of nonprofit groups in the areas we serve. Integrity: Ethical, responsible health care is a nonnegotiable at OVP Health. We treat our coworkers, our persons served and our communities with honesty, trust and respect and hold ourselves to the highest standards of ethics and professionalism. Earning a patient's trust and loyalty is our greatest reward. EEO Statement OVP Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OVP Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. OVP Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper inference with the ability of OVP Health employees to perform their job duties may result in discipline up to and including discharge.
    $22k-29k yearly est. 8d ago
  • Customer Service Representative

    Poca Valley Bank

    Call center representative job in Winfield, WV

    Job Description The Poca Valley Bank Customer Service Representative Poca Valley Bank is seeking a qualified customer service-oriented individual to fill full-time teller position. The right candidate will possess: A professional demeanor and able to provide outstanding customer service. The position is responsible for: Handling customer transactions accurately and to develop customer relationships through cross-selling products and services. Sales Ongoing annual training Poca Valley Bank offers a competitive salary and benefits.
    $24k-31k yearly est. 3d ago

Learn more about call center representative jobs

How much does a call center representative earn in Huntington, WV?

The average call center representative in Huntington, WV earns between $20,000 and $33,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Huntington, WV

$26,000

What are the biggest employers of Call Center Representatives in Huntington, WV?

The biggest employers of Call Center Representatives in Huntington, WV are:
  1. OVP Health
  2. InfoCision
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