Customer Service Representative
Call center representative job in Carmel, IN
We are a 40-year-old professional Contractor servicing Central Indiana. We have thousands of clients who are happy with our products and services. With an A+ rating from the Better Business Bureau, we pride ourselves on delivering high-quality service, products, and care to both current and potential customers. As a local and family-owned business, we go the extra mile to ensure customer satisfaction
We are looking for energetic, outgoing, and dependable individuals who will serve as the first point of contact for potential customers. Ensuring that knowledge of our products, services, and company are provided in a professional and friendly manner.
*Key Responsibilities*
* Travel to various home shows, trade shows fairs, and festivals to promote company products and services.
* Provide accurate information about products, services, and promotions.
* Maintain detailed and organized records of customer interactions and information
* Collect information from potential customers
* Appointment Scheduling
* Promote marketing giveaways and promotions
* Assist in implementing marketing campaigns and promotions to engage customers.
* Stay updated on product knowledge and services
* Demonstrate a positive attitude, professional appearance, and approachable demeanor in all interactions.
*Qualifications and Skills*
* Exceptional verbal and written communication skills.
* Have a customer-focused mindset.
* Ability to work independently and as part of a team in a fast-paced environment.
* Reliable Transportation
* Professional appearance, approach, and attitude.
* Willingness to travel and represent the company at events.
* No experience necessary- all training will be provided
We are hiring immediately and we're looking for the right person to add to our team! We offer great pay and a great work environment with the ability to earn raises based on your performance.
We are an Equal Opportunity Employer
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 15 - 40 per week
Benefits:
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 4 hour shift
* 8 hour shift
* Evening shift
* Weekends as needed
Willingness to travel:
* 100% (Required)
Work Location: In person
Automotive CSR / Junior Service Advisor - Bilingual
Call center representative job in Anderson, IN
Bilingual Customer Service Representative / Junior Service Advisor
Why You'll Love This Opportunity:
Bilingual candidates (Spanish/English)
$15-20/hr hourly pay
Monday-Friday schedule, no weekends
Opportunity to grow into a full Service Advisor role
Small, transparent, and customer-focused shop culture
About the Role
This position is perfect for someone who enjoys working directly with customers and wants to build a career in the automotive service industry. The role starts as a Customer Service Representative/Junior Service Advisor, with the potential to grow into a full Service Advisor position.
What You'll Do
Greet and assist customers in a friendly, professional manner
Answer phones, schedule appointments, and manage service bookings
Communicate with customers about services, repairs, and timelines
Support the service team in creating an exceptional experience for every customer
What's Offered
$15-20/hr pay range based on experience
PTO: 2 weeks, plus 1 week of sick time, and paid holidays
8 AM - 5 PM schedule, Monday through Friday
Paid training opportunities (including ASE/NAPA programs)
Career growth into a full Service Advisor role
What's Required
Strong customer service or front-office experience
Professional demeanor and clear communication skills
Bilingual (Spanish/English) strongly preferred
Interest in long-term growth within the automotive service field
Customer Service Representative
Call center representative job in Evansville, IN
HR Solutions is seeking a Customer Service Representative for our client in the Evansville, IN area.
Responsibilities:
Handle customer inquiries via phone and email to understand customer needs or custom design ideas
Enter orders into the system, ensuring customization details are accurate
Maintain a deep knowledge of all products and service offerings
Work on projects independently or as a team to execute large or custom orders
Use product knowledge to ensure clients choose the correct products for their individual needs
Build strong relationships with clients by following up on quotes, samples, and orders
Qualifications:
High School Diploma or GED required
Excellent organizational, verbal, and written communication skills
Strong attention to detail
Must have exceptional Microsoft Word, Excel, and Outlook skills
Must be adaptable and be able to work in a fast-paced environment
Compensation:
$20.00 / hour plus overtime and bonus opportunity
Excellent benefits offered
TO APPLY: If your background and qualifications match this position, please send your updated resume to:
Nicholas Hubiak, Recruiting & Staffing Director
***************************
Please know that, due to volume of responses, only those candidates who meet the requirements described above will be contacted.
To see all of our career opportunities, visit us at:
***********************
HR Solutions, Inc. is proud to be an Equal Opportunity Employer
At HR Solutions, Inc. we take pride in developing effective and professional relationships with our clients. We have been selective in building our own staff from the most highly qualified, certified, and experienced individuals in the Tri-State area. Our team of consultants has accumulated extensive Human Resources experience in Staffing, Executive Recruiting, Corporate Outplacement, Executive Coaching, Training and Organizational Development.
Customer Service Representative - Recent Grads Welcome
Call center representative job in Fort Wayne, IN
Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!
Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive
and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!
What We're Looking For: Are you a driven go-getter with GRIT, TENACITY, and an unstoppable desire to WIN? If so, we want to hear from you!
Overview:
As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
Maintain an outbound call volume of 100 calls per day
Skills/Abilities:
1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience:
High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus
Benefits:
$19.21 per hour
Full-time: 40 hours per week
Room for advancement in a fast-growing company that promotes from within
Paid holidays and paid time off
Health, vision, and dental insurance benefits
401(k) Plan
Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!
General Industry CSR/Purchasing
Call center representative job in Kendallville, IN
This role maintains ownership of Customer Service and some purchasing functions and processes related to our Industrial, Aerospace, and Tool Groups.
Core Functions
Assist & work closely with Industrial Customer Service and Sales Team
Complete Process Owner in M3 ERP for sales and quote related activities
Maintain customer relations when applicable
Oversight of shipping coordination and documentation
Support end-user with technical assistance on fasteners and hand tools
Purchasing of Tool-Related Spare Parts
Forecasting of tool spare parts
Training of Repair Best Practices Internally and Externally
Details of Function
Forward all questions from customers and/or distributors, not related to their job function, to the appropriate departments, (Technical, QC, Accounting, Scheduling) and will follow-up to make sure the customer receives an answer in a reasonable time frame
Quoting competitive pricing as requested by their distribution and customer responsibilities
Preparing a formal written quote to customers
Reviewing and entering new purchase orders and contracts
Doing stock checks for customers/distributors
Completing order acknowledgements
Reviewing and entering all order change notices
Expediting of orders; this includes the relating of information to the responsible departments, and forwarding the updated delivery information to the customer/distributor
Maintaining the Sample Request Program, Lead/Inquiry Program and Sales Booking Program
Gain basic understanding of installation tools and related processes
Process and maintain returned goods as they pertain to customer service
Staying abreast of all Logistics programs; ASN, DDL, EDI, NLMI and any other programs that relate to the logistics of Bollhoff
Understand and follow the Böllhoff culture which is described in various Böllhoff internal brochures and presentations. Identify and set an example of the Böllhoff Way including Our Values, Our Culture and Our Goals
Reporting
Reports directly to the Customer Service Manager Tools and Fasteners
Qualifications
Previous Customer Service Experience
Previous Purchasing Experience
Previous Aerospace Customer Service Preferred
Mechanical Aptitude
ERP - M3 Proficiency Preferred
Basic Microsoft Office
Laboratory Support Representative I
Call center representative job in Indianapolis, IN
Summary of Responsibilities
Ensures that all customer needs are promptly addressed by responding to customers' requests, questions and concerns in a timely and accurate manner, while exercising the highest level of service, quality and enthusiasm. Responsible for compliance with federal and state regulations regarding clinical laboratories and safety as well as laboratory policies and procedures.
Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player and be motivated to achieve a rewarding career within the organization. A successful candidate should enjoy a dynamic fast paced work environment. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.
Essential Duties and Responsibilities
• Work as part of the Clinical Services Team to accomplish daily mission of patient care.
• Follow safety procedures.
• Follow and ensure compliance to regulatory standards (CLIA and State regulations).
• Receive inbound calls and respond to calls as appropriate
• Communicate with clients to resolve problems with specimens and associated documentation
• Coordinate consultations between Clinical Consultant and physicians or veterinarians
• Address basic technical support questions
• Promptly resolve customer service issues to the customer's satisfaction per company procedures and standards
• Create and maintain activity call logs
• Report/escalate recurrent or significant issues through the appropriate channels
• Perform administrative duties, reports and special projects associated with customer service
Job Specifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
• Hard working team player with competitive spirit; determined to meet call goals
• Ability to maintain high level of professionalism, optimism and enthusiasm
• Must be willing to work within a Clinical Laboratory setting and willing to handle clinical specimens
• Confidence to proactively engage with customers
• Impeccable attention to detail with strong organizational skills
• Exceptional communication skills and professional presence
• Innovative problem solver, results minded and solution focused
• Ability to prioritize assignments and effectively multitask job duties
• Effective team player with the ability to work independently
• Strong keyboarding skills
• Proficient in MS Office
• Maintain a personal inbound call handling rate >93%
• Maintain a personal service level of >85% (85% of calls taken within 30 seconds in the queue)
• Maintain an outbound efficiency of >50% of problem accessions resolved same day
• Maintain an outbound efficiency of >70% of problem accessions resolved within two days
• Participate in Laboratory Support process improvement activities
Physical Demands
• Must be able to sit for long periods of time
• No unusual physical exertion required
Shift: Monday through Friday, 8AM-5PM
Education and Experience
1) Associate's Degree or 2 years work experience in customer support
2) Experience in laboratory, medical, physician, and veterinary office preferred
Enrollment Representative
Call center representative job in Granger, IN
Reports to the Supervisor, Provider Enrollment & Credentialing. Responsible for the timely completion of all initial and re-credentialing processes, as well as payer enrollments, for Beacon Health System. Coordinates with physicians, providers, credentialing agencies, regulatory bodies, payors, office managers, and contracted providers to ensure credentialing and enrollment activities comply with National Committee on Quality Assurance (NCQA) standards and departmental policies and procedures.
MISSION, VALUES, AND SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Primary Responsibilities
Credentialing
Ensures timely completion of credentialing activities in compliance with NCQA and departmental standards.
Coordinates with external agencies, payors, office managers, and contracted providers to complete credentialing requirements.
Acts as a liaison with Medical Directors, Hospital Medical Staff, and internal/external stakeholders regarding credentialing status.
Performs Primary Source Verifications per applicable accreditation standards (JCAHO, AAAHC, URAC, etc.).
Conducts online verifications and reviews relevant credentialing resources.
Notifies appropriate entities of provider effective and termination dates.
Communicates with the Physician Recruitment team regarding provider onboarding and credentialing status.
Maintains regular follow-up with providers and communicates status updates to ensure credentialing completion prior to start dates.
Enrollment
Ensures timely completion of all payer enrollment activities per payer requirements and departmental procedures.
Completes insurance and government applications on behalf of Beacon Health System providers.
Alerts management of any delays or non-compliance issues.
Maintains accurate and up-to-date data in credentialing software systems.
Provides timely reports as needed.
Manages and updates each provider's CAQH online profile.
Applies for and maintains Beacon Health System provider NPPES (National Plan & Provider Enumeration System) identifiers.
Assists Beacon Medical Group and hospital Patient Accounts departments with network and claims issues related to credentialing.
Adheres to strict follow-up schedules, ensuring all credentialing and enrollment steps are completed before provider start dates.
Organizational Responsibilities
Attends and participates in department meetings; accountable for all information shared.
Completes mandatory education, annual competencies, and department-specific training within required timeframes.
Complies with annual employee health requirements and organizational/departmental policies.
Education and Experience
High school diploma or equivalent required; Associate's Degree in Business, Health Administration, or a related field preferred.
Minimum of three years of credentialing experience or equivalent experience in healthcare or health insurance preferred.
Knowledge and Skills
Working knowledge of federal, state, and local laws and NCQA standards applicable to credentialing and enrollment.
Strong analytical, problem-solving, and organizational skills to enhance and streamline credentialing processes.
Proficient in Microsoft Office Suite and standard office equipment.
Excellent written and verbal communication skills.
Strong interpersonal skills to build and maintain effective relationships with internal and external stakeholders.
Working Conditions
Primarily office-based environment.
Physical Demands
Requires physical ability and stamina to perform the essential functions of the position.
Call Center Representative
Call center representative job in Indiana
Cellular Sales Call Center Representative (Outbound)
Are you a highly motivated and results-driven individual with a knack for connecting with people? Do you thrive in a fast-paced environment where your efforts directly impact sales success? We're looking for a Call Center Representative to join our Cellular Sales team and drive engagement with potential business clients within the Indiana market!
In this vital role, you'll be on the front lines of our sales efforts, responsible for generating qualified leads and setting appointments through high-volume phone and SMS outreach. If you're a self-starter who's comfortable with technology and dedicated to achieving daily targets, we want to hear from you!
What You'll Do:
Be a Lead Generation Powerhouse: Make a minimum of 95 outbound calls and send 119 SMS messages daily to potential business clients.
Master Communication Tools: Utilize platforms like Statflo and our customer account systems to manage your outreach and track interactions.
Drive Sales Opportunities: Schedule appointments that lead to in-store sales, directly contributing to our growth.
Maintain Impeccable Records: Keep accurate and organized records of all your communications in our CRM systems.
Collaborate and Grow: Participate in team training, meetings, and coaching sessions to continuously hone your skills.
Ensure Compliance: Adhere to all company policies regarding outreach, customer privacy, and lead engagement.
Achieve Excellence: Meet daily activity standards, including a minimum of 2 hours and 30 minutes of outbound talk time or 950 SMS messages.
What We Offer:
Competitive Compensation: Earn a base pay up to $15/hour.
Unlimited Commission Potential: Enjoy a 50/50 split on all in-store sales generated from your scheduled appointments. Plus, get a 50/50 split on any additional purchases made by the same customer within 7 days of the initial sale!
Consistent Schedule: Work a standard shift from 9:00 AM - 5:00 PM, Monday to Friday.
Balanced Workday: Benefit from a 45-minute lunch break and up to 2 hours and 30 minutes of daily administrative/non-phone time for account lookups and breaks.
Who You Are:
An excellent communicator with a professional and engaging phone presence.
Results-oriented and motivated to exceed daily activity goals.
Tech-savvy and comfortable using various communication and CRM platforms.
Highly organized with a strong attention to detail.
Committed to compliance and ethical lead handling.
Someone who thrives in a target-driven, fast-paced environment.
If you're ready to make a significant impact and grow your career with a dynamic team, Apply Today!
Auto-ApplyCall Center Agent - IN- Part time, Mon-Thurs 4:00 PM to 8:00 PM and Sat 9:00 AM until 1:00 PM
Call center representative job in Indianapolis, IN
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals.
Total Rewards Package
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
Adheres to work schedule
Meets productivity, quality, and service level goals
Provides compelling messaging to donors to influence blood donation
Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
Answers donor questions, requests and concerns via phone and text
Recruits new donors by asking existing donors for family/friend referral (pledge)
Educates and motivates donors to schedule their next donation appointment
Attends training and implements techniques/tactics taught into workflow
Maintains accurate donor information in profile
Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
Participates on team projects, as assigned
Demonstrates Versiti's core values daily
Executes service recovery techniques in order to address donor concerns/complaints
Provides excellent customer service by always doing what is right for the donor
Advocates Versiti's mission in the community
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualifications
Education
High School Diploma required
equivalent required
Experience
1-3 years customer service experience, preferably in a contact center environment required
Knowledge, Skills and Abilities
Excellent verbal and written communication skills required
Ability to demonstrate sales techniques and overcome objections required
Good attention to detail and accurate data entry skills required
Results-oriented / collaborates with management to meet individual goals required
Ability to multi-task and proactively communicate progress/obstacles required
Ability to perform in a team-oriented environment required
Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required
Tools and Technology
Personal Computer (desk top, lap top, tablet) required
Microsoft Office products required
Must learn contact center-specific programs (HemaTerra) required
Not ready to apply? Connect with us for general consideration.
Auto-ApplyCall Center Representative
Call center representative job in Merrillville, IN
NWIBaths.com is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling in the Northwest Indiana and Chicagoland area. We enrich the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.
We are looking for an in person professional Call Center Representative for our office in Merrillville, IN. Join our team of winners and earn a substantial income. Work for one of the fastest growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes. Hourly pay plus volume bonuses based on quality appointments. Flexible schedule, and opportunities for extra hours.
$15 - $27+ through uncapped bonuses on top of hourly pay. Room for advancement.
Essential Duties:
Set up qualified appointments for free consultations
Contact homeowners by outbound calls
Deliver scripted pitch to the homeowners
Adjust scripted pitch to meet needs of specific homeowners
Handle homeowner's questions and objections
Obtain homeowners information including names, addresses, phone numbers, etc.
Input appointment details into the computer system
Confirm appointments placed with canvassers or sales representative
Issue appointments for reps to meet prospective homeowners
Answer inbound calls
Update lead information and maintaining reports
Qualifications & Skills:
Customer service and interpersonal expertise
Strong, clear and concise written and verbal communication
Confidence on the phone, and speaking with customers
Knowledge of sales, marketing principles, and strategies
Relevant work experience in telemarketing, sales, marketing, or promotions
Proficiency in relevant computer applications
Resilience, adaptability, persistance, persuasion, and problem solving
Company services and product proficiency - training provided
Reliable transportation
Auto-ApplyCall Center Representatives at FTDIN
Call center representative job in Indianapolis, IN
Job Description
La Fonda On The Plaza in Indianapolis, IN is looking for one call center representatives to join our team. We are located on 51 Ditch Rd. Our ideal candidate is self-driven, motivated, and hard-working.
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Call Center/ BDC Representative
Call center representative job in Merrillville, IN
The Ed Napleton Automotive Group is looking for our next Call Center- Automotive BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Midwest BDC Call Center, in Merrillville, IN, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
Starting pay at- $18.75 per hour, guaranteed for your first 30 days.
Medical, Dental, Vision Insurance,401K
For additional benefit information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com
Paid Vacation and Sick Time
Paid Training
Discounts on products, services, and vehicles
Growth Opportunities
Job Responsibilities:
Must be willing to work some nights and weekends
Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
Answer customer internet inquires by via email, phone, and text
Schedule sales appointments and reschedule no show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
Follow up in a manner that results in the customer visiting the dealership
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Other duties as assigned by management
Job Requirements:
Excellent computer skills- required
Knowledgeable to call center environment
Automotive experience helpful but not required
Able to communicate persuasively with customers to set appointments
Weekend and evening availability, as schedules include some evenings and weekends- required
Willingness to undergo a background check and drug screen in accordance with local law/regulations
18+ years of age or older to comply with company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
BDC, Call Center, Call Center Agent
Auto-ApplyCustomer Service/ Call Center Representatives
Call center representative job in Indianapolis, IN
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
Kelly Services is currently seeking several Customer Service/ Call Center Representatives for our client's Indianapolis, IN location.
In addition to working with the world's most recognized and trusted name in staffing, Kelly employees can expect:
Competitive pay
Paid holidays
Year-end bonus program
Recognition and incentive programs
Access to continuing education via the Kelly Learning Center
Pay $13.00 per hour
Schedule: Availability: 8 am - 8 pm - Monday-Friday, Sat OT
Training: 8 am - 4:40pm (3 wks)
OJT: 9 am - 5:30pm (2wks);
Duration: TBD
Anticipated start date: 1/23/2017
SUMMARY
Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
MAJOR JOB DUTIES AND RESPONSIBILITIES
Receive and place telephone calls.
Perform data entry and use software programs.
Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
Must document all calls and evaluate each account to determine if further research is necessary.
Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.
Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
Requires close attention to accuracy, performs independently, subject to practices and procedures.
EDUCATION/EXPERIENCE
Requires High school diploma;
1 year of customer service or call-center experience;
Proficient analytical, written and oral communication skills; or any combination of education and experience, which would provide an equivalent background.
Medical terminology training and experience in medical or insurance field preferred.
Willingness to work a flexible schedule for peak call times
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below.
Additional Information
Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!
Credit Union Call Center Professional - Bilingual
Call center representative job in Evansville, IN
Liberty FCU is currently seeking a full-time Credit Union
Call Center Professional
to join the LFCU Team. Candidates must possess excellent member service skills, professionalism, and confidentiality. Multi-tasking and problem-solving skills are also desired. Bilingual in English/Spanish is highly preferred. Candidates must be available to work Saturdays on a rotating basis. Previous financial institution and/or call center experience is a plus. This position will be stationed at 4601 Theater Drive, Evansville, IN. If interested, please proceed by clicking Apply.
Duties and responsibilities include but are not limited to the following:
Provide interpretation for members or employees who are needing Spanish speaking assistance.
Provide exceptional phone service to members.
Provide account information such as balances, check clearings, deposit postings, return checks, availability of funds, and statement information.
Ask “out-of-wallet” questions for verification purposes.
Complete extensive verification of each member to avoid fraud and identity theft.
Process withdrawals, loan payments, transfers, and check orders.
Place stop payments on checks, cashier's checks, ACH debits and payments, and process the applicable paperwork.
Strive to meet cross-selling and departmental goals.
Assist members with questions concerning ATM, debit and credit cards.
Provide membership information.
Explain procedures to initiate direct deposits and ensure proper forms are mailed to members.
Assist members with various payroll questions, requests for new payroll cards, or problems with payroll postings.
Provide information on new and ongoing promotions.
Assist with online banking duties.
Assist members with various Digital Banking services.
Benefits and Compensation:
Bonus and incentive opportunities
Paid Holidays
Paid Time Off (Vacation, Sick and Personal Days)
Medical, Dental and Vision Insurance
401(k) retirement program with matching funds
Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
Auto-ApplyCommissioning Agent - Data Center
Call center representative job in Indianapolis, IN
We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities, and our people make it possible.
Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us - and will continue to allow us - to grow. The result? Inspired people, amazing designs, and projects with purpose.
Job Description
Olsson is offering an exciting opportunity to work directly with the world's leading technology companies in a high-impact commissioning role. As a key player in our team, you'll ensure that state-of-the-art facilities-like data centers and other large-scale infrastructure-operate at peak performance from day one.
In this role, you'll:
Oversee daily commissioning activities with precision and accountability
Conduct thorough pre-functional and functional testing to validate system integrity
Collaborate with clients and internal teams to drive successful project outcomes
Champion quality and reliability to help secure repeat business from satisfied partners
We're seeking professionals who bring deep commissioning experience and thrive in fast-paced, collaborative environments. Ideal candidates will be comfortable working with complex mechanical and electrical systems, and possess a proactive mindset, strong attention to detail, and a passion for excellence
Qualifications
You are passionate about:
Working collaboratively with others.
Having ownership in the work you do.
Using your talents to positively affect communities.
You bring to the team:
Strong communication skills
Ability to contribute and work well on a team
3+ years of experience in commissioning
Strong Knowledge base of Pre Functional and Functional Commissioning
Experience in Mechanical and Electrical systems
Ability to lead projects and self-starter to take on a variety of tasks to best serve the client and their project work
Ability to work with marketing and business development to gain new clients
Investigation and troubleshooting of problems to find solutions
Construction experience preferred
#LI-MP1
Additional Information
Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we're here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it.
As an Olsson employee, you'll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you'll:
Engage in work that has a positive impact on communities
Receive an excellent 401(k) match
Participate in a wellness program promoting balanced lifestyles
Benefit from a bonus system that rewards performance
Have the possibility for flexible work arrangements
Please note: The benefits listed above apply to full-time employees. If you're applying for an internship, you can learn more about internship-specific offerings and experiences at Olsson by visiting ***********************************
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.
Auto-ApplyFulfillment Lead, Pharmacy
Call center representative job in Charlestown, IN
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team!
The Fulfillment Lead, Pharmacy, would have the responsibility to monitor team activity and effectiveness, manage workflow on the fulfillment floor as unexpected increases/decreases in volumes dictate, assist in managing inventory, handle escalations, incident reporting, expedite tickets issued by the teams and assist in the setup of new initiatives and program launches for KnippeRx.
Lead Tech shifts are
7:00 am to 3:30 pm
or
10:30 am to 7:00 pm
Responsibilities
KEY AREAS OF RESPONSIBILITY:
Demonstrate proficiency at all pharmacy technician activities in the fulfillment area.
Participate in training, daily monitoring, coaching and communication to team members.
Motivate and encourage contributors through positive communication and feedback.
Maintain a safe distribution/production environment.
Responsible for performing in-process inspections to ensure order accuracy on packing lines.
Ensure equipment is utilized as intended by the manufacturer with all guards and safety devices in place.
Assist and provide guidance to staff for handling fulfillment and shipping order escalations.
Provide administrative support to the pharmacists and/or support staff relative to department.
Ensure all cold chain inventory is stored upon receipt, with verification of receipt and counts completed.
Troubleshoot problems until resolved, escalating when needed and providing continuous communication of obstacles or needs related to fulfillment.
Ensure compliance with applicable regulations, KnippeRx Standard Operating Procedures, OSHA, Boards of Pharmacy, and industry best practices.
Accurately report on the consumption of resources (labor, materials, inventory, equipment, postage, etc.…)
Participate in all training and process improvement initiatives.
Responsible for appropriate escalation of any incidents related to inventory or quality.
Obtain proficiency with pharmacy management and shipping software processes and functions.
Effective written and oral communication across multiple departments.
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
High School Diploma
Pharmacy Technician license from the State of Indiana is required.
At least 2 years' experience in a high-volume pharmacy setting
Prior experience in training, lead roles, or supervisory experience is highly desirable.
Experience with HIPAA, PDMA, cGMP adverse events preferred.
Ability to read, write, speak, and understand the English language.
KNOWLEDGE, SKILLS & ABILITIES:
Excellent written and verbal communication skills.
Excellent analytical, problem solving and decision-making skills.
Ability to accept changing workflows and unexpected demands requiring flexibility.
Ability to work under pressure and appropriately prioritize responsibilities.
Ability to work independently with minimal supervision.
Ability to develop collaborative working relationships.
Ability to prepare and write investigational reports for management review.
Working knowledge of current including Good Documentation Practices, and Good Distribution Practices.
Thorough understanding of the State of Indiana Board of Pharmacy Regulations.
Ability to manage data in spreadsheets, give effective feedback, utilize project management techniques.
Able to use Microsoft Excel and Word at the following levels:
Basic Level: This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. A person with this level of skills can use basic formatting, editing, printing functions, and understands the document page setup.
Proficient in use of computers and ability to learn internal software programs.
Ability to use a calculator to perform basic math functions and understands the concept of same including: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; compute ratio, rate and percent.
Able to control one's own time and that of their direct reports; seeks agreement on resource allocation taking into account all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and/or create efficiencies.
PHYSICAL REQUIREMENTS:
Location of job activities 100% inside
Noise and/or vibrations exposure
Stand and sit for prolonged periods of time.
Occasional bending or stooping
Frequently required to reach with hands and arms.
Frequently lift and/or move objects up to 25 pounds.
Occasionally lift and/or move objects up to 35 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#Lead#PharmacyOperations#Indiana
Auto-ApplyFulfillment Lead, Pharmacy
Call center representative job in Charlestown, IN
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team!
The Fulfillment Lead, Pharmacy, would have the responsibility to monitor team activity and effectiveness, manage workflow on the fulfillment floor as unexpected increases/decreases in volumes dictate, assist in managing inventory, handle escalations, incident reporting, expedite tickets issued by the teams and assist in the setup of new initiatives and program launches for KnippeRx.
Lead Tech shifts are
7:00 am to 3:30 pm
or
10:30 am to 7:00 pm
Responsibilities
KEY AREAS OF RESPONSIBILITY:
Demonstrate proficiency at all pharmacy technician activities in the fulfillment area.
Participate in training, daily monitoring, coaching and communication to team members.
Motivate and encourage contributors through positive communication and feedback.
Maintain a safe distribution/production environment.
Responsible for performing in-process inspections to ensure order accuracy on packing lines.
Ensure equipment is utilized as intended by the manufacturer with all guards and safety devices in place.
Assist and provide guidance to staff for handling fulfillment and shipping order escalations.
Provide administrative support to the pharmacists and/or support staff relative to department.
Ensure all cold chain inventory is stored upon receipt, with verification of receipt and counts completed.
Troubleshoot problems until resolved, escalating when needed and providing continuous communication of obstacles or needs related to fulfillment.
Ensure compliance with applicable regulations, KnippeRx Standard Operating Procedures, OSHA, Boards of Pharmacy, and industry best practices.
Accurately report on the consumption of resources (labor, materials, inventory, equipment, postage, etc.…)
Participate in all training and process improvement initiatives.
Responsible for appropriate escalation of any incidents related to inventory or quality.
Obtain proficiency with pharmacy management and shipping software processes and functions.
Effective written and oral communication across multiple departments.
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
High School Diploma
Pharmacy Technician license from the State of Indiana is required.
At least 2 years' experience in a high-volume pharmacy setting
Prior experience in training, lead roles, or supervisory experience is highly desirable.
Experience with HIPAA, PDMA, cGMP adverse events preferred.
Ability to read, write, speak, and understand the English language.
KNOWLEDGE, SKILLS & ABILITIES:
Excellent written and verbal communication skills.
Excellent analytical, problem solving and decision-making skills.
Ability to accept changing workflows and unexpected demands requiring flexibility.
Ability to work under pressure and appropriately prioritize responsibilities.
Ability to work independently with minimal supervision.
Ability to develop collaborative working relationships.
Ability to prepare and write investigational reports for management review.
Working knowledge of current including Good Documentation Practices, and Good Distribution Practices.
Thorough understanding of the State of Indiana Board of Pharmacy Regulations.
Ability to manage data in spreadsheets, give effective feedback, utilize project management techniques.
Able to use Microsoft Excel and Word at the following levels:
Basic Level: This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. A person with this level of skills can use basic formatting, editing, printing functions, and understands the document page setup.
Proficient in use of computers and ability to learn internal software programs.
Ability to use a calculator to perform basic math functions and understands the concept of same including: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; compute ratio, rate and percent.
Able to control one's own time and that of their direct reports; seeks agreement on resource allocation taking into account all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and/or create efficiencies.
PHYSICAL REQUIREMENTS:
Location of job activities 100% inside
Noise and/or vibrations exposure
Stand and sit for prolonged periods of time.
Occasional bending or stooping
Frequently required to reach with hands and arms.
Frequently lift and/or move objects up to 25 pounds.
Occasionally lift and/or move objects up to 35 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#Lead#PharmacyOperations#Indiana
Auto-ApplyCall for CVs: Role Players
Call center representative job in Butlerville, IN
Job Description
LEVEL: Various
TYPE: Consultant/Contract
McColm & Company (McColm) is a mission-driven and customer-focused consulting firm that equips change makers with the knowledge, skills, and insights they need to succeed in an increasingly complex world. McColm specializes in supporting U.S. federal customers with national security and foreign affairs focused portfolios by managing bespoke professional training programs, delivering effective training support solutions, and providing highly specialized technical assistance and analysis expertise to decision makers.
McColm issues this Call for CVs for Role Players to serve on an anticipated contracts. The position descriptions below detail the general duties and qualifications of the anticipated positions, contingent upon contract award.
Duties
McColm seeks to build a bench of Role Players from a variety of backgrounds who are available for intermittent and short term assignments to create live action and realistic training environments that support learning and skills development of national security and foreign affairs focused Government personnel. Role players may be assigned to travel to different sites to re-enact training exercises and are provided with a script or scenario that they must follow to participate in exercises. Roles include various scripted and unscripted roles of casualties, protesters, host country community members, local officials, insurgents, police officers, interpreters, and many others.
The general duties of the Role Player are as follows:
Study assigned role and any scripts provided to ensure realistic reenactment.
Provide acting during training programs to assist in creating scenarios simulating situations that may be encountered while on TDY or deployments.
Maintain acting character for duration of scenario.
Follow directions given by instructors regarding the given scenario.
Participate in rehearsals and preparatory meetings to ensure effective coordination and preparation.
Operate in an outdoor field environment in various climate conditions (i.e. heat, humidity, sleet, rain) when required.
Demonstrate reliability and timeliness with ability to be at training locations when necessary.
Requirements
The qualified candidate for Role Player should possess the following experience:
Previous experience as a role player for federal training programs is highly desired.
High school diploma or GED equivalent preferred.
Possess excellent verbal and written English skills, and knowledge of one or more target languages, including the ability to listen and interpret messages correctly.
Capable of performing their assigned work, including moving distances up to 3 kilometers (KM) over uneven ground and remaining standing for extended periods of time order to support training.
Ability to lift and carry up to 25 pounds in scenario and during OE set-up/tear down and carry all associated equipment props in support of the training environment.
Perform mission-related duties in a manner that ensures mission success within safety constraints.
Previous experiences as Linguist/Cultural Advisor/Role Player CONUS and OCONUS is a plus for roles that require foreign language application.
Must be reliable, punctual, and able to pass background checks to receive approval to access federal facilities.
Willing and able travel to austere/hazardous locations as necessary.
Must be a U.S. Citizen.
McColm & Company is an equal opportunity employer offering employment without regard to race, color, religion, sex, age, sexual orientation, national origin, citizenship, gender identity or expression, disability status, or any other characteristic protected by federal, state or local laws.
Due to the high volume of applications McColm receives and to ensure we comply with our internal hiring policies, we regret we are not able to respond to individual phone calls or emails regarding application status.
Call Center Representative
Call center representative job in Noblesville, IN
Cellular Sales Call Center Representative (Outbound)
Are you a highly motivated and results-driven individual with a knack for connecting with people? Do you thrive in a fast-paced environment where your efforts directly impact sales success? We're looking for a Call Center Representative to join our Cellular Sales team and drive engagement with potential business clients within the Indiana market!
In this vital role, you'll be on the front lines of our sales efforts, responsible for generating qualified leads and setting appointments through high-volume phone and SMS outreach. If you're a self-starter who's comfortable with technology and dedicated to achieving daily targets, we want to hear from you!
What You'll Do:
Be a Lead Generation Powerhouse: Make a minimum of 95 outbound calls and send 119 SMS messages daily to potential business clients.
Master Communication Tools: Utilize platforms like Statflo and our customer account systems to manage your outreach and track interactions.
Drive Sales Opportunities: Schedule appointments that lead to in-store sales, directly contributing to our growth.
Maintain Impeccable Records: Keep accurate and organized records of all your communications in our CRM systems.
Collaborate and Grow: Participate in team training, meetings, and coaching sessions to continuously hone your skills.
Ensure Compliance: Adhere to all company policies regarding outreach, customer privacy, and lead engagement.
Achieve Excellence: Meet daily activity standards, including a minimum of 2 hours and 30 minutes of outbound talk time or 950 SMS messages.
What We Offer:
Competitive Compensation: Earn a base pay up to $15/hour.
Unlimited Commission Potential: Enjoy a 50/50 split on all in-store sales generated from your scheduled appointments. Plus, get a 50/50 split on any additional purchases made by the same customer within 7 days of the initial sale!
Consistent Schedule: Work a standard shift from 9:00 AM - 5:00 PM, Monday to Friday.
Balanced Workday: Benefit from a 45-minute lunch break and up to 2 hours and 30 minutes of daily administrative/non-phone time for account lookups and breaks.
Who You Are:
An excellent communicator with a professional and engaging phone presence.
Results-oriented and motivated to exceed daily activity goals.
Tech-savvy and comfortable using various communication and CRM platforms.
Highly organized with a strong attention to detail.
Committed to compliance and ethical lead handling.
Someone who thrives in a target-driven, fast-paced environment.
If you're ready to make a significant impact and grow your career with a dynamic team, Apply Today!
Auto-ApplyLending Call Center Sales Specialist
Call center representative job in Evansville, IN
Liberty FCU, a full-service credit union, is currently seeking a Lending Call Center Sales Specialist to perform loan requests for members over the phone in our direct lending department located at 4405 Theater Drive in Evansville, IN. Candidates must possess excellent interpersonal and organizational skills. Previous consumer lending and underwriting experience is preferred. Candidates will be scheduled for approximately 40 hours a week and must be available to work Saturdays on a rotating basis. If interested, please proceed by clicking Apply.
Duties and responsibilities include but are not limited to the following:
Provide exceptional phone service to members.
Process consumer loan requests by initiating the loan interview process and completing loan applications.
Pull credit reports, calculate ratios, and adhere to credit union lending policies and procedures.
Provide NADA vehicle information and Carfax reports to loan applicants.
Make loan decisions within lending authority.
Book and disburse loans.
Develop a professional sales approach for selling loan protection products.
Prepare loan documents for closings.
Strive to meet monthly sales and departmental goals.
Process and underwrite LFCU credit card requests and forward proper documentation for card ordering.
Assist with processing loan applications received through the Internet and smart phone lending channels.
Provide assistance to members enrolling in the Online Banking system for loan payments.
Develop a working knowledge of the LFCU lending system.
Benefits and Compensation:
Paid Holidays
Paid Time Off (Vacation, Sick and Personal Days)
Medical, Dental and Vision Insurance
401(k) retirement program with matching funds
Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
Auto-Apply