Call Center Agent
Call center representative job in Erie, PA
Expivia Marketing is seeking customer service representatives to join our team!
!
However, please note there will be mandatory initial in-person training at our main office in Erie, PA.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Qualifications:
Previous experience in sales, customer service, or other related fields a PLUS
High School Diploma or GED Equivalent
Ability to build rapport with customers
Strong communication skills and professionalism
Detail Oriented
Ability to multitask and manage time effectively
Provide a consistent positive attitude & effort
Have a warm and engaging disposition.
Apply now for the opportunity to join an exciting, professional, and growing organization. As we grow, we will primarily fill additional Management, HR, and Client Service positions from within.
To apply, please fill out the online application and attach your resume. Resumes may also be sent to ******************.
Easy ApplyCustomer Sales & Serv Rep
Call center representative job in Pleasant, PA
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
Assist customers by phone and in person at our facility
Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customer service experience preferred
Desire to increase knowledge in industrial distribution products
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI - SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyBFD Airport - PT Customer Service Agent
Call center representative job in Lewis Run, PA
Are you ready to take your career to new heights? Join Southern Airways, the biggest little airline in the industry, and be part of a dynamic, fast-paced environment where your excellent customer service skills will shine! As a wholly-owned subsidiary of Surf Air Mobility, we provide route services throughout the contiguous United States and the Hawaiian Islands.
Our company mantra, "Every Passenger, Every Day, Every Flight," is at the heart of everything we do. By joining our team, you'll have the opportunity to make a real difference in people's lives while contributing to our mission of providing exceptional service and prioritizing passenger safety.
Southern Airways is experiencing tremendous growth, offering endless opportunities for learning and career advancement. Whether you're new to the airline industry or looking to enhance your skills, you'll receive comprehensive training and support to excel in your role.
Put your talents to work and join the Southern Airways team today! Be part of the biggest little airline where every passenger, every day, and every flight matters - and so do you!
JOB TITLE: Airport Customer Service Agent - customer service & ramp DEPARTMENT: Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt
The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.
KEY RESPONSIBILITIES
Ensuring FAA, Airline and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in passengers; safely loading and unloading passengers
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
Reviewing baggage tags for accuracy
Calculating Weight/Balance and assigning seats in the plane accordingly.
Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After additional training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
Great customer service attitude and a willingness to “find a way” as opposed to “I can't,” where applicable.
Any other duties as assigned
REQUIREMENTS Knowledge, Skills & Abilities:
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company's Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co-workers and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail-oriented and self-motivated
QUALIFICATIONS Education:
High school diploma or equivalent
Miscellaneous Requirements:
Valid driver's license and reliable transportation
Computer skills - ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass 10-year background check and pre-employment drug screen
At least 18 years of age
Authorized to work in the U.S. per the Immigration Act of 1986
Work Experience:
Prefer at least 1 year of prior customer service experience
Mental Requirements:
Level 2
Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.
Physical requirements:
Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and ability to safely perform the essential functions of the position. Activity Approximate % of Time Sitting: 5Standing: 70Walking: 25100% Machines and Equipment Used: Machines, Equipment, ToolsApproximate % of Time
Varied: 100% Degree of Hand Eye Coordination Required: Computer: VariesPhone: VariesPhotocopier, fax machine: Varies
Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5%
Benefits:
Competitive Salary: Attractive compensation package based on experience.
Retirement Plans: Employees can enroll in our company's 401k plan.
Holidays: After completion of your probationary period, eligible for paid holidays throughout the calendar year.
Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
Flight tickets at significant discount, employee and family members can fly our plane (standby space available)
Discounts on hotels and resorts
Car rentals at reduced rates
Discounted cruises
Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.
Auto-ApplyCustomer Sales & Serv Rep
Call center representative job in Pleasant, PA
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
Assist customers by phone and in person at our facility
Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customer service experience preferred
Desire to increase knowledge in industrial distribution products
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI - SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Service Rep
Call center representative job in Jamestown, NY
Offering $16.5 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Rep
Call center representative job in Jamestown, NY
Offering $16.5 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Inside Sales Customer Service Representative
Call center representative job in Hamburg, NY
Job DescriptionJob Title: Inside Sales & Customer Service RepresentativeCompany Name: Hamburg Overhead Door, Inc.Location: Hamburg, NY Are you a people person with a knack for sales and a love for customer service? Ready to take your career to new heights? Look no further! Hamburg Overhead Door, Inc. is searching for a motivated Inside Sales & Customer Service Representative to join our growing team.
If you're a multitasking pro who loves a good challenge, this role is for you!
What's in it for you?
Competitive pay: $20-23 per hour
Health, dental, and vision insurance (with opt-out credit for medical)
401(k) with employer match
Paid Time Off & Holidays
Professional development opportunities
A friendly, team-oriented environment
What will you be doing?
Customer Superstar: Engage with customers by phone, email, and in person.
Sales Savvy: Identify opportunities to upsell and cross-sell (no cold calling).
Relationship Builder: Create connections that keep customers coming back.
Product Expert: Learn the ins and outs of our products-we will teach you!
Problem Solver: Work with internal teams to resolve customer concerns quickly.
Showroom Sales: Guide customers in selecting the right garage doors.
Tech-Savvy Support: Use computers, data entry, and common office software.
Warehouse Support:
Assist in the warehouse as needed, including unloading trucks and handling incoming shipments
Retrieve parts for technicians and prepare them for jobs
Run parts to job sites as required
Lift and move heavy objects safely as part of daily responsibilities
Forklift experience is a plus (training available)
What do you need?Education:
High school diploma required; bachelor's degree a plus
Experience:
Minimum 1 year of customer service required
2 years of sales experience preferred
Skills:
Strong communication, organization, and multitasking skills
Comfortable talking with people all day
Tech-savvy mindset
Bonus Points:
Experience with multi-line phone systems
CRM familiarity (we'll train you!)
Interest in using AI tools
Work Hours
Monday-Friday: 8 a.m.-5 p.m.
Some Saturdays: 9 a.m.-12 p.m.
Occasional local trade shows (1-2 per year)
If you're ready to bring your A-game and grow with a company that values its people, we want to hear from you! Apply today and be part of something great.
Join us in Hamburg and make your mark at Hamburg Overhead Door!
E04JI801v422407lwlc
Consumer Document Review Representative
Call center representative job in Olean, NY
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
As a key member of the Loan Operations Department, the Loan Operations Document Review Representative 1 is primarily responsible for reviewing loan documentation to ensure compliance with regulatory requirements and internal policies. This role plays a critical part in the accurate onboarding of loans from various loan origination systems (LOSs) into Community Bank's core operating system.
Essential Responsibilities:
Review loan documentation and verify new loan data in the system for accuracy, ensuring compliance with regulatory requirements and internal policies; escalate major loan violations to the supervisor for further review
Identify and document exceptions for errors in calculations, missing documentation, and required corrections
Verify contract figures, disclosures, signatures, and supporting documentation based on loan type requirements
Review insurance applications and health-related eligibility questions, identifying and documenting exceptions for calculation errors or missing information
Enter and update data for loan renewals and modifications directly into the core system
Process cross-applications within the core system to allocate funds and fees to the appropriate general ledger during loan onboarding
Handle maintenance requests submitted by Loan Operations or other departments
Review and resolve general ledger discrepancies by processing necessary cross-applications and maintenance adjustments
Verify and process auto transfer forms in the system to ensure accuracy
Configure and manage document accessibility within the department's software systems
Maintain a strong working knowledge of all relevant laws, regulations, policies, and internal controls, ensuring ongoing compliance and timely completion of job-specific training requirements
Ancillary Duties:
Provide assistance wherever necessary to help the Loan Operations Department and the Bank in achieving their annual goals
Perform other related duties as assigned or directed
Qualifications
Education, Training and Requirements:
Associate's degree or equivalent work experience in related field required
Bachelor's degree preferred
All applicants must be 18 years of age or older
Skills:
Strong attention to detail as well as proven organizational and analytical skills
Ability to manage multiple tasks and prioritize effectively under time constraints
Excellent written and verbal communication skills
Proficiency in Microsoft Excel and Word, with the ability to create and manipulate data
Problem-solving skills with the ability to research and resolve issues independently
Experience:
Preference will be given to candidates with a minimum of one (1) year of banking experience, along with knowledge of lending products and services. Ideal candidates should also have a working understanding of the documentation required for onboarding loans to the core servicing system.
Customer Service Representative
Call center representative job in Erie, PA
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $31,500.00 - $85,000.00 per year
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCustomer Service Agent
Call center representative job in Erie, PA
Agility is continuing to expand and serve as a major force in the contact center industry. Our unique culture of innovation creates an environment where you will continually learn and be challenged to develop your career. Job Description
We have immediate
openings for Customer Service
Agents, Management Trainees
and Inside Sales Reps.
Apply now at
*************************
or stop in at 2323 West 38th Street
Monday through Friday 10 to 4.
No Phone Calls Please!
Additional Information
Start a successful career - We're offering paid training, forward-looking opportunities, flexible hours, and a full complement of benefits including 401(k).
Apply online at ************************* call our employment hotline at 866-1900, or stop in for a tour and apply on-site at 2323 West 38th Street, Erie, Pa. 16506
Customer Service Rep
Call center representative job in Gowanda, NY
Job Description
About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.
SUMMARY
We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.
If this sounds like you, please apply!
MINIMUM QUALIFICATIONS
EDUCATION: Associate degree
EXPERIENCE: Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
Good organizational skills and detail oriented.
The ability to meet deadlines.
The ability to work and prioritize workload with minimal supervision.
Effective communication skills.
PHYSICAL REQUIREMENTS
Must have the capability to use a computer for extended periods of time.
Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
Directly communicates with customers, (via telephone, electronic media, in person).
Support On-Time delivery goals of the customer and Gowanda Electronics.
Communicate with internal departments to ensure customer requirements are met.
Maintain up to date files for Customer accounts.
Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
Maintain up-to-date listing of portal log in and password information.
Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer.
Maintain forecasts for assigned products in an accurate and timely manner.
Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
When appropriate, may prepare and submit quotes and bids to customers, including:
Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain.
Forward customer specifications to Supply Chain and/or Engineering as required.
Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines.
Maintains Quote Log.
Participate in Sales Account meetings as required.
Participate in weekly Production Planning meetings.
Participate in other meetings as required.
Provide coverage to the Company's phone system as specified.
Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
Process Customer complaints in accordance with Gowanda Quality Management System.
Perform other customer-related duties as requested.
Meet all Company training requirements within established guidelines.
Maintain a clean and organized work area.
Promote “Safety First”, helping the Company to achieve “0” safety incidents.
Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
Additional administrative/office duties when needed.
Why should you join our team?
Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise.
We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!
Annual pay increases
Medical, Dental, Vision, & Prescription plans
Flexible Spending Accounts (FSA)
401K Program with Employer Match
Group Life Insurance
Short & Long Term Disability Coverage
Vacation & Sick (in addition to 11 paid holidays)
This position is not eligible for relocation allowance.
Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.
Veterans are encouraged to apply.
Customer Service Rep
Call center representative job in Gowanda, NY
About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.
SUMMARY
We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.
If this sounds like you, please apply!
MINIMUM QUALIFICATIONS
EDUCATION: Associate degree
EXPERIENCE : Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
Good organizational skills and detail oriented.
The ability to meet deadlines.
The ability to work and prioritize workload with minimal supervision.
Effective communication skills.
PHYSICAL REQUIREMENTS
Must have the capability to use a computer for extended periods of time.
Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
Directly communicates with customers, (via telephone, electronic media, in person).
Support On-Time delivery goals of the customer and Gowanda Electronics.
Communicate with internal departments to ensure customer requirements are met.
Maintain up to date files for Customer accounts.
Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
Maintain up-to-date listing of portal log in and password information.
Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer.
Maintain forecasts for assigned products in an accurate and timely manner.
Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
When appropriate, may prepare and submit quotes and bids to customers, including:
Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain.
Forward customer specifications to Supply Chain and/or Engineering as required.
Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines.
Maintains Quote Log.
Participate in Sales Account meetings as required.
Participate in weekly Production Planning meetings.
Participate in other meetings as required.
Provide coverage to the Company's phone system as specified.
Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
Process Customer complaints in accordance with Gowanda Quality Management System.
Perform other customer-related duties as requested.
Meet all Company training requirements within established guidelines.
Maintain a clean and organized work area.
Promote “Safety First”, helping the Company to achieve “0” safety incidents.
Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
Additional administrative/office duties when needed.
Why should you join our team?
Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise.
We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!
Annual pay increases
Medical, Dental, Vision, & Prescription plans
Flexible Spending Accounts (FSA)
401K Program with Employer Match
Group Life Insurance
Short & Long Term Disability Coverage
Vacation & Sick (in addition to 11 paid holidays)
This position is not eligible for relocation allowance.
Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.
Veterans are encouraged to apply.
Auto-ApplyCustomer Service Rep
Call center representative job in Gowanda, NY
About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.
SUMMARY
We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.
If this sounds like you, please apply!
MINIMUM QUALIFICATIONS
EDUCATION: Associate degree
EXPERIENCE : Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
Good organizational skills and detail oriented.
The ability to meet deadlines.
The ability to work and prioritize workload with minimal supervision.
Effective communication skills.
PHYSICAL REQUIREMENTS
Must have the capability to use a computer for extended periods of time.
Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
Directly communicates with customers, (via telephone, electronic media, in person).
Support On-Time delivery goals of the customer and Gowanda Electronics.
Communicate with internal departments to ensure customer requirements are met.
Maintain up to date files for Customer accounts.
Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
Maintain up-to-date listing of portal log in and password information.
Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer.
Maintain forecasts for assigned products in an accurate and timely manner.
Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
When appropriate, may prepare and submit quotes and bids to customers, including:
Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain.
Forward customer specifications to Supply Chain and/or Engineering as required.
Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines.
Maintains Quote Log.
Participate in Sales Account meetings as required.
Participate in weekly Production Planning meetings.
Participate in other meetings as required.
Provide coverage to the Company's phone system as specified.
Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
Process Customer complaints in accordance with Gowanda Quality Management System.
Perform other customer-related duties as requested.
Meet all Company training requirements within established guidelines.
Maintain a clean and organized work area.
Promote “Safety First”, helping the Company to achieve “0” safety incidents.
Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
Additional administrative/office duties when needed.
Why should you join our team?
Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise.
We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!
Annual pay increases
Medical, Dental, Vision, & Prescription plans
Flexible Spending Accounts (FSA)
401K Program with Employer Match
Group Life Insurance
Short & Long Term Disability Coverage
Vacation & Sick (in addition to 11 paid holidays)
This position is not eligible for relocation allowance.
Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.
Veterans are encouraged to apply.
Auto-ApplyCustomer Service Representative
Call center representative job in Allegany, NY
Weigh and purchase inbound scrap, obtain required information from customers for all transactions.
Complete purchasing and shipping documents.
Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.
Provide a best-in-class customer experience.
Organized and Neat.
Willingness to learn all aspects of the office.
Willing to cross-train in other positions and assist other teammates as needed.
Ability to work in a fast-paced, non-stop environment while providing excellent customer service.
Other duties as assigned by Management
QUALIFICATIONS:
3+ years previous customer service experience preferred.
Must be able to work well under pressure while providing excellent customer service.
Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
Must have excellent customer service, communication, organizational and time management skills.
Dependable and consistent work ethic.
Must have the willingness to learn the facets of the scrap metal recycling industry.
Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro).
Ability to meet attendance schedule with dependability and consistency.
Customer Service Representative II
Call center representative job in Falconer, NY
Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
JOB DUTIES:
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Pay: $ - $ / hour
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Auto-ApplyCustomer Service Representative - State Farm Agent Team Member
Call center representative job in Erie, PA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Work with the agent to establish and meet marketing goals.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Organizational skills
Self-motivated
Ability to work in a team environment
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Rep (03480) - Olean, NY
Call center representative job in Olean, NY
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 17 years of age or older.
General Job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Additional Information
At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores!
Casual Customer Service Representative $17 hourly
Call center representative job in Olean, NY
Casual offers approx. 8-15 hours weekly. Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable and professional service.
* Effective communication, interpersonal and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
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Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
Customer Service Representative
Call center representative job in Erie, PA
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
Compensation: $31,500.00 - $85,000.00 per year
Customer Service Representative
Call center representative job in Olean, NY
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
The Customer Service Representative plays a key role in delivering accurate, timely, and professional support to both internal and external customers regarding a wide range of loan servicing topics. This position requires a comprehensive understanding of consumer, mortgage, and commercial loans, as well as related operational processes such as payments, escrow, amortization, payoffs, and account maintenance.
Essential Responsibilities:
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner.
Serve as the first line of support for incoming telephone inquiries from customers, branch staff, and internal departments regarding loan accounts, including payoffs, payment histories, billing disputes, escrow accounts, amortization schedules, interest calculations, and more
Research and resolve complex account issues, perform necessary loan maintenance, and communicate resolutions clearly and professionally
Reorder coupon books and process installment loan payment deferments, including due date changes, in accordance with bank policy and customer requests
Respond to and document requests related to automatic funds transfers (AFTs), ACH payment activity, deceased borrower procedures, and account adjustments
Prepare and send customer correspondence related to loan servicing inquiries, account updates, or other transactional needs
Respond to and fulfill loan information requests received from government agencies, financial institutions, and legal representatives
Coordinate and collaborate with other departments and team members to ensure accurate information flow and efficient service resolution
Utilize loan servicing systems, document imaging platforms, and Microsoft Office tools to process, track, and report work activities
Maintain working knowledge of consumer protection laws and regulations including but not limited to FCRA, SCRA, MLA, RESPA, SII as well as internal loan servicing procedures
Participate in departmental projects or initiatives as needed and contribute toward continuous process improvement
Maintain a high level of professionalism and customer service, balancing empathy and compliance in every interaction
Ancillary Duties:
As an integral member of the Loan Operations Department, this position is also responsible to provide assistance wherever necessary to help the Loan Operations Department and the Bank in achieving their annual goals.
Qualifications
Education, Training and Requirements:
Associates Degree in Business or Finance preferred (or equivalent relative work experience)
All applicants must be 18 years of age or older
Skills:
Strong verbal and written communication skills with a professional, customer-focused demeanor
Excellent attention to detail, time management, and organizational skills
Ability to multi-task and work effectively in a fast-paced, high-volume environment
Proficient in Microsoft Office, especially Word and Excel
Strong data entry, computer navigation, and system documentation skills
Solid research, problem-solving, and critical thinking abilities
Team-oriented with a collaborative approach to achieving goals
Experience:
One-year experience in customer service or related financial services role normally required
Experience in loan operations or loan support functions a strong plus