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Call Center Representative Careers

Some people enjoy working at call centers. You can just tell from the service you receive on the phone. They geniunely seem happy to be chatting with you. But call center representatives aren't just there to chat. So what do they actually do?

Call center representatives are there to answer questions and address concerns. Sometimes, they make cold calls to tell you about a certain product or service their company is selling. Generally, the cold calls follow a script. So you don't have to worry about improvising while you're on the phone.

Since most of what you'll be saying is scripted, you only need a high school diploma to get the job. Basically, as long as you can dial the number and say, "Hello," you'll be in good shape.

There is more than meets the eye when it comes to being a call center representative. For example, did you know that they make an average of $13.15 an hour? That's $27,349 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Call Center Representative Do

There are certain skills that many call center representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a call center representative, we found that a lot of resumes listed 17.3% of call center representatives included customer service, while 16.2% of resumes included communication, and 7.8% of resumes included data entry. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center representative job title. But what industry to start with? Most call center representatives actually find jobs in the finance and professional industries.

How To Become a Call Center Representative

If you're interested in becoming a call center representative, one of the first things to consider is how much education you need. We've determined that 22.2% of call center representatives have a bachelor's degree. In terms of higher education levels, we found that 2.4% of call center representatives have master's degrees. Even though some call center representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a call center representative. When we researched the most common majors for a call center representative, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on call center representative resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a call center representative. In fact, many call center representative jobs require experience in a role such as cashier. Meanwhile, many call center representatives also have previous career experience in roles such as customer service representative or sales associate.

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Average Salary
$27,349
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
116,638
Job Openings

Call Center Representative Career Paths

Top Careers Before Call Center Representative

Cashier
25.3 %

Top Careers After Call Center Representative

Cashier
16.7 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Call Center Representative

Call Center Representatives in America make an average salary of $27,349 per year or $13 per hour. The top 10 percent makes over $36,000 per year, while the bottom 10 percent under $20,000 per year.
Average Salary
$27,349

Best Paying Cities

City
ascdesc
Average Salarydesc
Newark, CA
Salary Range28k - 40k$34k$33,605
Boston, MA
Salary Range28k - 38k$33k$33,074
Urban Honolulu, HI
Salary Range26k - 37k$32k$31,660
Minneapolis, MN
Salary Range26k - 37k$32k$31,508
Oshkosh, WI
Salary Range26k - 36k$31k$31,201
New York, NY
Salary Range25k - 37k$31k$30,980
$21k
$40k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Call Center Representative
Call Center Representative
Sykes
Sykes
03/31/2021
03/31/2021
$22,95703/31/2021
$22,957
Call Center Sales Representative
Call Center Sales Representative
MCI Careers
MCI Careers
03/31/2021
03/31/2021
$29,21803/31/2021
$29,218
Remote Call Center Representative
Remote Call Center Representative
Teamhgs
Teamhgs
03/30/2021
03/30/2021
$22,95703/30/2021
$22,957
Aerotek
Spanish Bilingual-Remote Call Center Representative
Spanish Bilingual-Remote Call Center Representative
Aerotek
Aerotek
03/30/2021
03/30/2021
$35,47903/30/2021
$35,479
Call Center Representative
Call Center Representative
Aerotek
Aerotek
03/30/2021
03/30/2021
$25,04403/30/2021
$25,044
See More Recent Salaries

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Call Center Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Call Center Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Call Center Representative Resume

At Zippia, we went through countless Call Center Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Call Center Representative Demographics

Gender

female

71.0 %

male

24.1 %

unknown

4.8 %

Ethnicity

White

62.1 %

Hispanic or Latino

18.7 %

Black or African American

11.0 %

Foreign Languages Spoken

Spanish

76.5 %

French

7.6 %

German

2.3 %
See More Demographics

Call Center Representative Education

Degrees

High School Diploma

28.2 %

Certificate

27.5 %

Bachelors

19.5 %
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Call Center Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.3% of call center representatives listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Call Center Representative

Some places are better than others when it comes to starting a career as a call center representative. The best states for people in this position are Alaska, Washington, Massachusetts, and California. Call center representatives make the most in Alaska with an average salary of $38,621. Whereas in Washington and Massachusetts, they would average $33,822 and $33,057, respectively. While call center representatives would only make an average of $31,924 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. North Dakota

Total Call Center Representative Jobs:
476
Highest 10% Earn:
$39,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Maine

Total Call Center Representative Jobs:
906
Highest 10% Earn:
$37,000
Location Quotient:
1.74
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Minnesota

Total Call Center Representative Jobs:
2,810
Highest 10% Earn:
$42,000
Location Quotient:
1.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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How Do Call Center Representative Rate Their Jobs?

Zippia Official Logo

4.0

SuccessfulDecember 2019

4.0

Zippia Official LogoSuccessfulDecember 2019

What do you like the most about working as Call Center Representative?

Having alot of resources at hand to review Show More

What do you NOT like?

Micromanagement of the offices and the push on getting to each call as fast as possible Show More

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Top Call Center Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ call center representatives and discovered their number of call center representative opportunities and average salary. Through our research, we concluded that Teleperformance was the best, especially with an average salary of $24,111. Xerox follows up with an average salary of $36,938, and then comes Alorica with an average of $22,032. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a call center representative. The employers include Safe Auto Insurance Group, Navient, and Rpc

1. Teleperformance
3.8
Avg. Salary: 
$24,111
Call Center Representatives Hired: 
1,704+
2. Xerox
4.7
Avg. Salary: 
$36,938
Call Center Representatives Hired: 
1,225+
3. Alorica
4.0
Avg. Salary: 
$22,032
Call Center Representatives Hired: 
1,212+
4. Randstad USA
4.1
Avg. Salary: 
$28,729
Call Center Representatives Hired: 
864+
5. Sitel
4.2
Avg. Salary: 
$31,664
Call Center Representatives Hired: 
822+
6. AT&T
4.8
Avg. Salary: 
$41,871
Call Center Representatives Hired: 
632+

Call Center Representative Videos

Updated October 2, 2020