Some people enjoy working at call centers. You can just tell from the service you receive on the phone. They geniunely seem happy to be chatting with you. But call center representatives aren't just there to chat. So what do they actually do?
Call center representatives are there to answer questions and address concerns. Sometimes, they make cold calls to tell you about a certain product or service their company is selling. Generally, the cold calls follow a script. So you don't have to worry about improvising while you're on the phone.
Since most of what you'll be saying is scripted, you only need a high school diploma to get the job. Basically, as long as you can dial the number and say, "Hello," you'll be in good shape.
There is more than meets the eye when it comes to being a call center representative. For example, did you know that they make an average of $13.15 an hour? That's $27,349 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many call center representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a call center representative, we found that a lot of resumes listed 17.3% of call center representatives included customer service, while 16.2% of resumes included communication, and 7.8% of resumes included data entry. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center representative job title. But what industry to start with? Most call center representatives actually find jobs in the finance and professional industries.
If you're interested in becoming a call center representative, one of the first things to consider is how much education you need. We've determined that 22.2% of call center representatives have a bachelor's degree. In terms of higher education levels, we found that 2.4% of call center representatives have master's degrees. Even though some call center representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a call center representative. When we researched the most common majors for a call center representative, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on call center representative resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a call center representative. In fact, many call center representative jobs require experience in a role such as cashier. Meanwhile, many call center representatives also have previous career experience in roles such as customer service representative or sales associate.