FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Call Center Representative

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Call Center Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $60,983

    Average Salary

What Does A Call Center Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Call Center Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Call Center Representative?

Send To A Friend

Call Center Representative Videos

Do I Want to be a Call Centre Agent? Part 1

A Day in the Life: Call Center Agent

Call Center Representative Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Call Center Representative Career Paths

Call Center Representative
Security Officer Technician Specialist
Account Manager
5 Yearsyrs
Specialist Analyst Finance Analyst
Accounting Manager
8 Yearsyrs
Security Officer Dispatcher Operations Manager
Business Development Manager
9 Yearsyrs
Delivery Driver Operations Manager Bookkeeper
Business Office Manager
8 Yearsyrs
Account Manager Recruiter Career Counselor
Career Manager
7 Yearsyrs
Delivery Driver Service Technician Account Manager
Client Services Manager
7 Yearsyrs
Technical Support Specialist Specialist Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Technician Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Member Service Representative Office Manager Account Manager
District Sales Manager
7 Yearsyrs
Call Center Supervisor Call Center Manager Operations Manager
Information Technology Manager
8 Yearsyrs
Technical Support Technician Customer Support Representative Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Service Representative Account Executive Marketing Manager
Marketing Director
7 Yearsyrs
Direct Support Professional Program Coordinator Account Executive
Relationship Manager
6 Yearsyrs
Direct Support Professional Case Manager Account Manager
Sales Account Manager
6 Yearsyrs
Service Representative Account Manager Account Executive
Sales Manager
5 Yearsyrs
Member Service Representative Service Representative Account Executive
Sales/Marketing
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Account Manager Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Show More
Share

Do you work as a Call Center Representative?

Help others decide if this is a good career for them

Average Length of Employment
Representative 2.1 years
Call Center Agent 1.3 years
Call Agent 1.0 years
Top Careers Before Call Center Representative
Cashier 20.5%
Teller 4.9%
Server 3.2%
Internship 2.6%
Waitress 2.1%
Manager 2.1%
Hostess 2.0%
Top Careers After Call Center Representative
Cashier 12.8%
Teller 4.5%
Server 3.4%
Manager 2.2%
Internship 2.1%

Do you work as a Call Center Representative?

Call Center Representative Demographics

Gender

Female

72.4%

Male

25.1%

Unknown

2.5%
Ethnicity

White

61.1%

Hispanic or Latino

17.3%

Black or African American

11.6%

Asian

6.6%

Unknown

3.4%
Show More
Foreign Languages Spoken

Spanish

74.3%

French

8.0%

German

2.5%

Russian

2.3%

Portuguese

2.3%

Arabic

1.7%

Japanese

1.0%

Korean

0.9%

Italian

0.9%

Mandarin

0.8%

Vietnamese

0.7%

Hmong

0.7%

Cantonese

0.7%

Chinese

0.7%

Tagalog

0.6%

Hindi

0.5%

Filipino

0.4%

Dutch

0.3%

Bulgarian

0.3%

Turkish

0.3%
Show More

Call Center Representative Education

Schools

University of Phoenix

25.4%

Ashford University

5.9%

Strayer University

5.6%

Kaplan University

5.3%

Southern New Hampshire University

5.0%

Grand Canyon University

4.5%

American InterContinental University

4.4%

Ultimate Medical Academy - Clearwater

4.2%

Liberty University

4.0%

Community College of Rhode Island

3.9%

Houston Community College

3.8%

Ivy Tech Community College of Indiana

3.5%

Northern Virginia Community College

3.5%

Trident Technical College

3.2%

Henry Ford College

3.1%

University of North Carolina at Greensboro

3.1%

Georgia State University

3.1%

Everest Institute

3.0%

Southwest Tennessee Community College

2.8%

Bryant and Stratton College

2.8%
Show More
Majors

Business

24.9%

Health Care Administration

7.8%

Criminal Justice

7.7%

Psychology

6.7%

Medical Assisting Services

6.6%

Nursing

6.3%

General Studies

5.4%

Accounting

4.6%

Communication

4.3%

Computer Science

3.0%

Liberal Arts

3.0%

Education

2.5%

Management

2.5%

Cosmetology

2.5%

Nursing Assistants

2.2%

Marketing

2.1%

English

2.0%

Information Technology

2.0%

Computer Information Systems

2.0%

Human Services

1.9%
Show More
Degrees

Other

39.8%

Bachelors

28.0%

Associate

17.6%

Certificate

6.3%

Masters

4.4%

Diploma

2.9%

License

0.7%

Doctorate

0.3%
Show More

Call Center Representative Videos

Do I Want to be a Call Centre Agent? Part 1

A Day in the Life: Call Center Agent

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Call Center Representative?

Have you worked as a Call Center Representative? Help other job seekers by rating your experience as a Call Center Representative.

Top Skills for A Call Center Representative

  1. Phone Calls
  2. Data Entry
  3. Customer Inquiries
You can check out examples of real life uses of top skills on resumes here:
  • Answered inbound telephone calls from potential customers and offered/sold various natural health aid products while providing excellent customer service.
  • Managed the data entry of pertinent commercial/residential claim data and updated client records.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Provide technical support and guidance to less experienced Representatives.
  • Demonstrated trustworthiness by responsibly managing credit card transactions accurately.

How Would You Rate Working As a Call Center Representative?

Are you working as a Call Center Representative? Help us rate Call Center Representative as a Career.

Top Call Center Representative Employers

Jobs From Top Call Center Representative Employers

Call Center Representative Videos

Do I Want to be a Call Centre Agent? Part 1

A Day in the Life: Call Center Agent

Related to your recently viewed content