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Become A Call Center Representative

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Working As A Call Center Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does A Call Center Representative Do At Kelly Services

* Follow communication -scripts- when handling different topics
* Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives
* Seize opportunities to upsell products when they arise
* Build sustainable relationships and engage customers by taking the extra mile
* Keep records of all conversations in our call center database in a comprehensible way
* Frequently attend educational seminars to improve knowledge and performance level
* Meet personal/team qualitative and quantitative targets

What Does A Call Center Representative Do At CVS Health

* Respond and research requests from customers via telephone and e-mail.
* Answer all phone calls and emails ensuring that security and confidentiality are maintained for all customers
* Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detaile account history
* Accurately document all call information according to standard operating procedures
* Provide assistance with account creations and updating existing customer information
* Research issues using available resources
* Provide assistance with web site/mobile app navigation and placing web/mobile orders
* Provide assistance with setup of Rx Management/Caregiver
* Provide assistance with Prescription filling for both in-store and Home Delivery
* Identify and escalate priority issues thru ticketing application
* Provide company and product information
* Follow defined policies and procedures to provide a consistent level of excellent customer service
* Follow up customer calls where necessary
* Follow up with local CVS store for patient to ensure script is ready as promised when necessary
* Other related duties and projects as assigned to support the business
* Efficiently access multiple electronic systems and LAN/PC to provide complete response Required Qualifications
* years in a customer service role, or relevant experience
* years MS Office experience Preferred Qualifications
* Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products
* Superior telephone etiquette
* Excellent listening skills and ability to articulate ideas clearly
* Have a real, genuine interest in listening to and speaking with customers
* Efficient and expedient problem analysis and problem solving
* Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of CVS Health
* Basic computer skills, accuracy with typing, and multi-tasking using various applications simultaneously
* Teamwork
* Excellent communication skills, both verbal and written.
* Demonstrated ability to work in a team environment to delivery an Excellent Customer Experience to internal and external customers
* Familiarity with CVS lines of business
* College degree or certificate
* Medical background or retail experience
* Prior call center experience
* Knowledge of various Windows applications including excel, word and access Education Verifiable High School diploma or GED is required.
* Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U
* S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers.
* What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
* As the nation------s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units
* MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy.
* Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
* CVS Health is an equal opportunity employer.
* We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law.
* CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws.
* CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant.
* Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at and EEO IS THE LAW SUPPLEMENT at Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
* If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health at mailto: CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
* For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1
* For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1
* Please note that we only accept resumes via our corporate

What Does A Call Center Representative Do At Sears Holdings

* Receives training/mentoring from Team Manager and applies learning in day-to-day work as an Appointment Specialist
* Makes all calls with the mindset that they are in part responsible for the customer's first impression of the company.
* Responds in an enthusiastic, courteous, friendly and caring manner while selling the appointment to maximize lead to appointment conversion
* Schedules appointments for assigned office allowing sufficient time between appointments for the sales presentation and travel times
* Protects the company's investment by maximizing the conversion of leads to appointments
* Completes all assigned responsibilities within standards established for SIT percent (the number of appointments that get a presentaiton) , PNG (No good rates (conversion of leads to appointments) and productivity percentages
* Dispositions all leads according to established guile lines (i.e., Primes, Plus, Run-bys, etc.)
* Manages lead banks to maximize their performance by the organized working and proper disposition of leads by established guidelines within Appointment Center Standard Operating Procedures

What Does A Call Center Representative Do At Cardinal Health

* _
* Remote troubleshooting and resolution of customer related technical issues
* Real time proactive system monitoring, debugging, and troubleshooting
* Serve as first level of escalation and expertise for Level I customer support team
* Interact and coordinate with other department to resolve customer issues
* Analyze system data trends in an effort to get ahead of and prevent system issues
* VPN into devices for proactive and reactive error review, problem solving, and configuration changes

What Does A Call Center Representative Do At Penn National Gaming

* Answers incoming calls and inputs customer information into appropriate data systems
* The agent must evaluate the guest's play to see what the guest qualifies to receive.
* This may include a hotel room, amenities, and food comps.
* The agent must also determine if the guest qualifies for reduced or what is considered to be a Casino rate for a hotel room based off their play.
* The agent will also determine how many nights the guest should receive.
* The agent is also responsible for the steakhouse reservations.
* The agents must place all pertinent information in the steakhouse log book.
* The agent is also is also currently responsible for evaluating the guest play to allow request for amenities.
* The agent must complete the required amenity forms, and forward to the Supervisor.
* The agent's screen and process Bus Group requests.
* The agent will give the guest the fax number and an estimated time that they should receive their response.
* The agents have to track and log PBX operator calls.
* They also have to forward all information to the Front Desk Supervisor.
* Promotes positive public relations
* Performs other duties as assigned.
* To be successful in this position it will require the following skill set

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How To Become A Call Center Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Call Center Representative jobs

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Call Center Representative Demographics

Gender

  • Female

    72.6%
  • Male

    24.9%
  • Unknown

    2.5%

Ethnicity

  • White

    78.5%
  • Hispanic or Latino

    13.0%
  • Asian

    6.4%
  • Unknown

    1.5%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    74.4%
  • French

    7.8%
  • German

    2.6%
  • Russian

    2.3%
  • Portuguese

    2.3%
  • Arabic

    1.6%
  • Japanese

    1.0%
  • Korean

    0.9%
  • Italian

    0.9%
  • Mandarin

    0.8%
  • Chinese

    0.7%
  • Vietnamese

    0.7%
  • Hmong

    0.7%
  • Cantonese

    0.7%
  • Tagalog

    0.7%
  • Hindi

    0.4%
  • Filipino

    0.4%
  • Dutch

    0.3%
  • Bulgarian

    0.3%
  • Turkish

    0.3%
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Call Center Representative

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Call Center Representative Education

Call Center Representative

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Top Skills for A Call Center Representative

DataEntryInboundPhoneCallsCustomerServiceInquiriesCreditCardCustomerInformationOutboundCustomerCallsHighCallVolumeInternetCommunicationSkillsCustomerProductComplaintsCustomerServiceIssuesCustomerServiceSkillsTroubleshootScheduleAppointmentsTechnicalSupportComputerSkillsTelephoneCallsAccountInformationTPotentialCustomers

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Top Call Center Representative Skills

  1. Data Entry
  2. Inbound Phone Calls
  3. Customer Service Inquiries
You can check out examples of real life uses of top skills on resumes here:
  • Performed data entry, collections, review accounts, verify identity, handled violations, photos cameras.
  • Received Inbound phone calls from customers regarding possible fraudulent activity on credit card accounts, verified identity of customers and transactions.
  • Responded professionally to customer service inquiries and problems.
  • Demonstrated trustworthiness by responsibly managing credit card transactions accurately.
  • Processed account transfers Managed branch products and customer information Provided account status data

Top Call Center Representative Employers

Call Center Representative Videos

Do I Want to be a Call Centre Agent? Part 1

A Day in the Life: Call Center Agent

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