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What is a Call Center Representative

Some people enjoy working at call centers. You can just tell from the service you receive on the phone. They geniunely seem happy to be chatting with you. But call center representatives aren't just there to chat. So what do they actually do?

Call center representatives are there to answer questions and address concerns. Sometimes, they make cold calls to tell you about a certain product or service their company is selling. Generally, the cold calls follow a script. So you don't have to worry about improvising while you're on the phone.

Since most of what you'll be saying is scripted, you only need a high school diploma to get the job. Basically, as long as you can dial the number and say, "Hello," you'll be in good shape.

There is more than meets the eye when it comes to being a Call Center Representative. For example, did you know that they make an average of $14.02 an hour? That's $29,153 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Call Center Representative Do

There are certain skills that many Call Center Representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.

Learn more about what a Call Center Representative does

How To Become a Call Center Representative

If you're interested in becoming a Call Center Representative, one of the first things to consider is how much education you need. We've determined that 25.5% of Call Center Representatives have a bachelor's degree. In terms of higher education levels, we found that 2.0% of Call Center Representatives have master's degrees. Even though some Call Center Representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Call Center Representative. When we researched the most common majors for a Call Center Representative, we found that they most commonly earn High School Diploma degrees or Bachelor's Degree degrees. Other degrees that we often see on Call Center Representative resumes include Associate Degree degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Call Center Representative. In fact, many Call Center Representative jobs require experience in a role such as Cashier. Meanwhile, many Call Center Representatives also have previous career experience in roles such as Customer Service Representative or Sales Associate.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Bank of America Jobs (245)
  2. Xerox Jobs (1,214)
  3. Maximus Jobs (437)
  4. Kelly Services Jobs (466)
  5. AT&T Jobs (631)
Average Salary
$29,153
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
156,525
Job Openings
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Call Center Representative Career Paths

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Average Salary for a Call Center Representative

Call Center Representatives in America make an average salary of $29,153 per year or $14 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $22,000 per year.
Average Salary
$29,153
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How much should you be earning as an Call Center Representative? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
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12 Call Center Representative Resume Examples

Learn How To Write a Call Center Representative Resume

At Zippia, we went through countless Call Center Representative resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Call Center Representative Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Bank of America Jobs (245)
  2. Xerox Jobs (1,214)
  3. Maximus Jobs (437)
  4. Kelly Services Jobs (466)
  5. AT&T Jobs (631)

Choose From 10+ Customizable Call Center Representative Resume templates

Zippia allows you to choose from different easy-to-use Call Center Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Call Center Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Call Center Representative Resume
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Call Center Representative Demographics

Call Center Representative Gender Distribution

Male
Male
27%
Female
Female
73%

After extensive research and analysis, Zippia's data science team found that:

  • Among Call Center Representatives, 72.6% of them are women, while 27.4% are men.

  • The most common race/ethnicity among Call Center Representatives is White, which makes up 60.6% of all Call Center Representatives.

  • The most common foreign language among Call Center Representatives is Spanish at 76.5%.

Job Openings

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Call Center Representative Education

Call Center Representative Majors

24.9 %

Call Center Representative Degrees

High School Diploma

37.1 %

Bachelors

25.5 %

Associate

20.5 %
Job Openings

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Online Courses For Call Center Representative That You May Like

Customer Service Training Keys To Satisfy Your Customers
udemy
4.5
(257)

An introduction to customer service and its importance in any business...

Customer Service, Customer Support, And Customer Experience
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4.4
(282)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Customer Service
udemy
4.6
(4,889)

How to Approach New Customers and Maintain Existing Ones...

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Top Skills For a Call Center Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.3% of Call Center Representatives listed Customer Service on their resume, but soft skills such as Communication skills and Computer skills are important as well.

Best States For a Call Center Representative

Some places are better than others when it comes to starting a career as a Call Center Representative. The best states for people in this position are Hawaii, Washington, California, and Oregon. Call Center Representatives make the most in Hawaii with an average salary of $39,335. Whereas in Washington and California, they would average $37,233 and $35,128, respectively. While Call Center Representatives would only make an average of $34,449 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Arizona

Total Call Center Representative Jobs:
3,000
Highest 10% Earn:
$39,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Minnesota

Total Call Center Representative Jobs:
2,810
Highest 10% Earn:
$42,000
Location Quotient:
1.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Wisconsin

Total Call Center Representative Jobs:
2,167
Highest 10% Earn:
$41,000
Location Quotient:
1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Call Center Representatives

How Do Call Center Representative Rate Their Jobs?

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4.0

SuccessfulDecember 2019

4.0

Zippia Official LogoSuccessfulDecember 2019

What do you like the most about working as Call Center Representative?

Having alot of resources at hand to review Show More

What do you NOT like?

Micromanagement of the offices and the push on getting to each call as fast as possible Show More

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Top Call Center Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Call Center Representatives and discovered their number of Call Center Representative opportunities and average salary. Through our research, we concluded that Teleperformance was the best, especially with an average salary of $26,099. Xerox follows up with an average salary of $28,376, and then comes Alorica with an average of $25,897. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Call Center Representative. The employers include Capital Group Companies, CVS Health, and Humana

Most Common Employers For Call Center Representative

RankCompanyZippia ScoreAverage Call Center Representative SalaryAverage Salary
1$32,274
2$28,376
3$28,349
4$28,339
5$28,205
6$28,197

Call Center Representative Videos

Becoming a Call Center Representative FAQs

How long does it take to become a call center agent?

It takes no time to become a call center agent. If you have a high school diploma or GED equivalent, then you can begin working today in an entry-level call center position today.

Call center agents generally require the ability to do the following tasks;

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