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Best call center representative certifications
Call center representative certifications allow job seekers to demonstrate their competency as an call center representative to employers. However, not all call center representative certifications provide the same value for job seekers.
The best certifications for a call center representative are Certified Pharmacy Technician (CPhT), Professional Credit Associate (PCA), and HIPAA Professional (HIPAAP).
Below is a list of the best call center representative certifications. Obtaining an call center representative certification will give you a leg up when you apply for jobs and increase your potential salary.
16 best certifications for call center representatives
16 best call center representative certifications
1. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. Professional Credit Associate (PCA)
Certification enables you to make your clients, customers, colleagues,employers and others with whom you do business aware of the knowledge and skill you have invested in your career in the credit industry.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
3. HIPAA Professional (HIPAAP)
The Center's HIPAAP designation imparts the knowledge you'll need to attain the goal of becoming a HIPAA privacy officer-focusing in on the administrative simplification provisions, particularly the policies and procedures that providers and organizations need in place to comply with privacy and security standards. This program will provide you with a solid grounding in HIPAA terminology, as well as the implications of HIPAA for the insurance industry.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
4. International Accredited Business Accountant (IABA)
ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? No
5. Certified Information Technology Professional (CITP)
A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
6. Certified Customer Service Representative (CCSR)
Applicable to financial services professionals who have completed the AIB Customer Service Representative Certificate and who function as customer service representatives.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
7. Certified Network Computer Technician (CNCT)
Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
8. Certified Personal Trainer
The purpose of The Cooper Institute Personal Trainer (CI-PTr) Certification Examination is to provide assurance of mastery and application of knowledge and skills directly related to the performance of the job entitled `Personal Trainer' through a defensible, reliable, valid and rigorous process. The successful completion of the CI-PTr Certification Examination results in credentialing to ensure certificants' professional knowledge, skills and tools to provide sound fitness and health programming to their clients, provide assurance to clients and employers, protect the public, and advance the profession.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
9. Certified Customer Service Specialist (CSS)
The Customer Service Specialist (CSS) is a certification that validates one's work skills through employability concepts. Though developed to meet the role of an evolving service oriented electronics technician, CSS is relevant to every industry, employer and employee. Topics included are Safety, Ethics, Respect, Teamwork, Communication, Telephone and Email Techniques, Problem Solving, Interpersonal Relationships, and Sales and Marketing.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
10. Computer Service Technician (CST)
The following can be expected to identify the major areas of training-study-knowledge and skills which the Computer Service Technician needs in order to perform the job of servicing the hardware and the systems software for personal computers: Computer Assembly-Disassembly; Motherboards; Buses; System Resources, Processor Characteristics; Memory Characteristics (Physical & Electronic); Secondary Storage Devices; Peripheral Devices; I/O Ports; Power Concepts and Power Supplies; Basic Networking Concepts; Portables; Digital Concepts; Troubleshooting/Preventive Maintenance; current Operating Systems; File Management; Safety Procedures/Handling; and Workplace Practices.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
11. Professional Credit Specialist (PCS)
Certification enables you to make your clients, customers, colleagues,employers and others with whom you do business aware of the knowledge and skill you have invested in your career in the credit industry.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
12. SDSU College Credits
The San Diego State University College of Extended Studies is proud to offer world-class, hands-on, Accredited IT Technical Training through a unique relationship with Global Knowledge.Global Knowledge is a worldwide provider of IT training and services with offerings to Corporate and Government entities. We neither market nor sell training and services to individuals. However, through our unique relationship with San Diego State University College of Extended Studies, individuals can now attend our world-class courses through the SDSU College of Extended Studies. Students will also earn valuable college credits while attending class.This College Credit program is managed, administered, accredited and regulated through the San Diego State University College of Extended Studies.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? No
- Renewal required? No
13. Accredited Business Communicator (ABC)
IABC's accreditation program is the global standard of professional achievement for business communicators. Accredited members practicing around the world apply the same strategic management process in all communication disciplines, across diverse cultures, and in for-profit and nonprofit organizations of all sizes. This peer-reviewed program challenges candidates to demonstrate their knowledge of strategic communication planning, implementation, measurement and ethics. Candidates who meet all requirements earn the designation Accredited Business Communicator (ABC).
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
14. Certified Dental Technician
Certification is the process of assessing a dental technician's knowledge and applied skill level necessary to perform the tasks required of a dental technician. The skill standard,based upon this knowledge and applied skill, is the level required to perform successfully and is the baseline for certification testing. Once the dental technician successfully passes the examination, they are then considered a Certified Dental Technician and issued the CDT designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
15. Professional Certification in Customer Service and Sales
National Professional Certification in Customer Service® is an industry credential that facilitates career mobility for employees, applicants, and students; adds value to education and training programs; and helps employers identify the qualified professionals.The exam is computer-based and is proctored at one of the many recognized testing centers throughout the nation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
16. Certified Technical Professional (CTP)
Certified Technical Professional (CTP) program is designed to serve graduates of both 2-Year and 4-Year Programs. The exam is broad-based, geared to technical programs without a management component that result in either an associate (AS, AAS) degree or a baccalaureate (BS, BA) degree.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
What is the best certification for a call center representative?
The best call center representative certification is Certified Pharmacy Technician (CPhT). The Certified Pharmacy Technician (CPhT) is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this call center representative certification:
- To become a certified Certified Pharmacy Technician (CPhT), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What are some of the most in-demand certifications for call center representatives?
The most in-demand call center representative certification is Certified Pharmacy Technician based on all active job postings. Having this call center representative certification will give you access to more call center representative jobs with higher salaries.
What certifications can impact a call center representative career and salary?
The Certified Pharmacy Technician certification will help you to secure a pharmacist technician position, which will increase your pay and career trajectory. A pharmacist technician's average salary is $34,419 whereas call center representatives make an average salary of $31,549.
The most common combination of call center representative certifications include: Certified Pharmacy Technician (CPhT), Professional Credit Associate (PCA), and HIPAA Professional (HIPAAP).
Online courses for call center representatives to earn certifications
1. CVS Health Call Center Customer Service
The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...
2. Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...
3. Getting Started with Call Center Training
Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...
4. Customer Service & Support For Customer Service Executives
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5. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
6. Customer Service
How to Approach New Customers and Maintain Existing Ones...
7. Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!...
8. Cold Calling Mastery
Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...
9. Data Center Essentials: Mechanical & Cooling
The mechanical cooling systems that support data centers and the internet...
10. VoIP PBX & Call Center on Asterisk 16 Issabel [Master Class]
Learn Issabel (ex-Elastix) & IP Telephony Server Configurations & Deployment with Practical Examples & Use Cases...
11. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...
12. Customer Service Foundation
An introductory course about understanding the foundations of Customer Service...
13. Financial Accounting & Excel-Comprehensive Accounting Course
Comprehensive accounting course to learn the accounting cycle in a practical way and pick up critical Excel fundamentals...
14. [2023] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...
15. Business Communication Skills: Handling Clients & Customers
Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...
16. Dealing With Angry Customers
Skills and Techniques for Handling Most Customer Situations...
17. Customer Service Fundamentals: Putting People First
Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...
18. Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
19. Data Center Essentials: Power & Electrical
The power & electrical systems that support data centers and the internet...
20. Zendesk for Customer Service Agents Training Course
How to provide great customer support using Zendesk, a course for beginners...