Call center representative demographics and statistics in the US
Call center representative demographics research summary. Zippia estimates call center representative demographics and statistics in the United States by using a database of 30 million profiles. Our call center representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about call center representatives after extensive research and analysis:
- There are over 397,272 call center representatives currently employed in the United States.
- 72.6% of all call center representatives are women, while 27.4% are men.
- The average call center representative age is 40 years old.
- The most common ethnicity of call center representatives is White (55.7%), followed by Hispanic or Latino (20.6%), Black or African American (11.7%) and Asian (6.1%).
- Call center representatives are most in-demand in Dallas, TX.
- The finance industry is the highest-paying for call center representatives.
- 7% of all call center representatives are LGBT.
On this page
Call center representative demographics by:
Call center representative gender statistics
72.6% of call center representatives are women and 27.4% of call center representatives are men.
- Female, 72.6%
- Male, 27.4%
Call center representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 72.6% |
| Male | 27.4% |
Call center representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$33,008
Female income
$32,005
Call center representative gender ratio over time
This data breaks down the percentage of men and women in call center representative positions over time. Currently, 72.6% of call center representatives are female.
Call center representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 25.86% | 74.14% |
| 2011 | 25.73% | 74.27% |
| 2012 | 27.08% | 72.92% |
| 2013 | 27.48% | 72.52% |
| 2014 | 27.94% | 72.06% |
| 2015 | 27.83% | 72.17% |
| 2016 | 28.35% | 71.65% |
| 2017 | 28.74% | 71.26% |
| 2018 | 27.55% | 72.45% |
| 2019 | 27.16% | 72.84% |
| 2020 | 27.74% | 72.26% |
| 2021 | 27.39% | 72.61% |
Call center representative related jobs gender ratio
We compared call center representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Call Center Representative | 27% | 73% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Call center representative demographics by race
The most common ethnicity among call center representatives is White, which makes up 55.7% of all call center representatives. Comparatively, 20.6% of call center representatives are Hispanic or Latino and 11.7% of call center representatives are Black or African American.
- White, 55.7%
- Hispanic or Latino, 20.6%
- Black or African American, 11.7%
- Asian, 6.1%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.7%
Call center representative race
| Call center representative race | Percentages |
|---|---|
| White | 55.7% |
| Hispanic or Latino | 20.6% |
| Black or African American | 11.7% |
| Asian | 6.1% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.7% |
Call center representative race and ethnicity over time
See how call center representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Call center representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.13% | 11.97% | 5.41% | 16.62% |
| 2011 | 62.85% | 12.26% | 5.55% | 16.49% |
| 2012 | 62.05% | 12.14% | 5.36% | 17.35% |
| 2013 | 62.40% | 11.97% | 5.53% | 17.02% |
| 2014 | 61.77% | 11.91% | 5.84% | 17.21% |
| 2015 | 61.16% | 11.66% | 5.62% | 18.32% |
| 2016 | 60.27% | 12.15% | 5.87% | 18.22% |
| 2017 | 61.19% | 11.57% | 5.83% | 18.04% |
| 2018 | 61.00% | 11.14% | 6.00% | 18.42% |
| 2019 | 60.60% | 11.34% | 5.81% | 18.94% |
| 2020 | 58.04% | 10.74% | 5.96% | 19.55% |
| 2021 | 55.73% | 11.71% | 6.13% | 20.57% |
Call center representative wage gap by race
According to our data, asian call center representatives have the highest average salary compared to other ethnicities. Black or african american call center representatives have the lowest average salary at $32,705.
| Ethnicity | Salary |
|---|---|
| Unknown | $32,745 |
| White | $33,059 |
| Black or African American | $32,705 |
| Asian | $33,559 |
| Hispanic or Latino | $32,976 |
Average call center representative age
See how the average age of call center representatives varies based on ethnicity and gender.
Male
Female
Call center representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Call center representative age breakdown
The average age of call center representatives is 40+ years years old, representing 49% of the call center representative population.
Call center representative age breakdown
| Call Center Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Call center representative educational attainment
The most common degree for call center representatives is high school diploma, with 37% of call center representatives earning that degree. The second and third most common degree levels are bachelor's degree degree at 25% and bachelor's degree degree at 20%.
- High School Diploma, 37%
- Bachelor's, 25%
- Associate, 20%
- Diploma, 9%
- Other Degrees, 9%
Call center representatives by degree level
| Call center representative degree | Percentages |
|---|---|
| High School Diploma | 37% |
| Bachelor's | 25% |
| Associate | 20% |
| Diploma | 9% |
| Other Degrees | 9% |
Call center representative jobs you might like
Call center representative wage gap by degree level
According to the data, call center representatives with a Master's degree earn more than those without, at $36,134 annually. With a Bachelor's degree, call center representatives earn a median annual income of $34,911 compared to $32,229 for call center representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $36,134 |
| High School Diploma or Less | $31,288 |
| Bachelor's Degree | $34,911 |
| Some College/ Associate Degree | $32,229 |
Call center representative employment statistics
Most call center representatives work for a private in the professional industry.
Company size where call center representatives work
Below, you can see the size of companies where call center representatives work.
Call center representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 30% |
| > 10,000 employees | 38% |
Call center representative jobs by company type
Employees with the call center representative job title have their preferences when it comes to working for a company. For instance, most call center representatives prefer to work at private companies over public companies.
Call center representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 36% |
| Private | 60% |
| Government | 2% |
Call center representative jobs by industry
The most common industries for call center representatives are professional, finance and retail.
Call center representative industry statistics
| Industry | Percentages |
|---|---|
| Professional | 19% |
| Fortune 500 | 17% |
| Finance | 10% |
| Retail | 9% |
| Technology | 9% |
| Health Care | 7% |
| Media | 5% |
| Insurance | 5% |
| Telecommunication | 4% |
| Manufacturing | 2% |
| Hospitality | 2% |
| Education | 2% |
| Transportation | 1% |
| Government | 1% |
| Automotive | 1% |
| Start-up | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Call center representative turnover and employment statistics
Call center representative unemployment rate over time
The unemployment rate for call center representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Call center representative unemployment rate by year
| Year | Call center representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average call center representative tenure
The average call center representative stays at their job for 1-2 years, based on the 77,322 call center representatives resumes in Zippia's database.
Call center representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 45% |
| 1-2 years | 32% |
| 3-4 years | 10% |
| 5-7 years | 10% |
| 8-10 years | 2% |
| 11+ years | 2% |
Call center representative LGBT ratio compared to similar jobs
Review the percent of call center representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Processing Specialist | 5.53% | 46,043 |
| Tenant Selector | 6.73% | 4,356 |
| Call Center Representative | 7.19% | - |
| Index Clerk | 8.60% | 66,339 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Library Page | 11.16% | 848 |
| Human Resources Assistant | 15.31% | 40,408 |
Similar call center representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Processing Specialist | 5.53% | 46,043 |
| Tenant Selector | 6.73% | 4,356 |
| Index Clerk | 8.60% | 66,339 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Library Page | 11.16% | 848 |
| Human Resources Assistant | 15.31% | 40,408 |
Foreign languages spoken by call center representatives
The most common foreign language among call center representatives is Spanish at 76.5%. The second-most popular foreign language spoken is French at 7.6% and German is the third-most popular at 2.3%.
- Spanish, 76.5%
- French, 7.6%
- German, 2.3%
- Portuguese, 2.2%
- Arabic, 1.5%
- Other, 9.9%
Call center representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 76.5% |
| French | 7.6% |
| German | 2.3% |
| Portuguese | 2.2% |
| Arabic | 1.5% |
| Other | 9.9% |
