Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for call center representatives in the United States. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:

  • There are over 397,272 call center representatives currently employed in the United States.
  • 72.6% of all call center representatives are women, while 27.4% are men.
  • The average age of an employed call center representative is 40 years old.
  • The most common ethnicity of call center representatives is White (55.7%), followed by Hispanic or Latino (20.6%), Black or African American (11.7%) and Asian (6.1%).
  • Call center representatives are most in-demand in Dallas, TX.
  • The finance industry is the highest-paying for call center representatives.
  • 7% of all call center representatives are LGBT.

Call Center Representative Statistics By Gender

72.6% of call center representatives are women and 27.4% of call center representatives are men.

  • Female, 72.6%
  • Male, 27.4%

Call Center Representatives By Gender

GenderPercentages
Female72.6%
Male27.4%

Gender Pay Gap For Call Center Representative

Women Earn 97¢ For Every $1 Earned By Men

male-income
Male Income
$33,008
female-income
Female Income
$32,005

Call Center Representative Gender Over Time

This data shows how men and women predominate in the call center representative position over time.

Male
Female
100%
80%
60%
40%
20%
0%
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021

Call Center Representative Gender By Year

YearMaleFemale
201025.86%74.14%
201125.73%74.27%
201227.08%72.92%
201327.48%72.52%
201427.94%72.06%
201527.83%72.17%
201628.35%71.65%
201728.74%71.26%
201827.55%72.45%
201927.16%72.84%
202027.74%72.26%
202127.39%72.61%

Call Center Representative Male to Female Ratio

We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.

Job TitleMaleFemale
Loan Secretary4%96%
Dental Receptionist5%95%
Receptionist Secretary6%94%
Call Center Representative27%73%
Lead Ramp Agent86%14%
Courtesy Associate88%12%
Technical Service Advisor89%11%

Call Center Representative Statistics By Race

The most common ethnicity among call center representatives is White, which makes up 55.7% of all call center representatives. Comparatively, there are 20.6% of the Hispanic or Latino ethnicity and 11.7% of the Black or African American ethnicity.

  • White, 55.7%
  • Hispanic or Latino, 20.6%
  • Black or African American, 11.7%
  • Asian, 6.1%
  • Unknown, 5.2%
  • American Indian and Alaska Native, 0.7%

Call Center Representative Race

Call Center Representative RacePercentages
White55.7%
Hispanic or Latino20.6%
Black or African American11.7%
Asian6.1%
Unknown5.2%
American Indian and Alaska Native0.7%

Call Center Representative Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2010-2019 among call center representatives.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American

Call Center Representative Race By Year

YearWhiteBlack or African AmericanAsianHispanic or Latino
201063.13%11.97%5.41%16.62%
201162.85%12.26%5.55%16.49%
201262.05%12.14%5.36%17.35%
201362.40%11.97%5.53%17.02%
201461.77%11.91%5.84%17.21%
201561.16%11.66%5.62%18.32%
201660.27%12.15%5.87%18.22%
201761.19%11.57%5.83%18.04%
201861.00%11.14%6.00%18.42%
201960.60%11.34%5.81%18.94%
202058.04%10.74%5.96%19.55%
202155.73%11.71%6.13%20.57%

Call Center Representative Wage Gap By Race

Asian call center representatives have the highest average salary compared to other ethnicities. Black or african american call center representatives have the lowest average salary at $32,705.
$34,000
$33,000
$32,000
Unknown
White
Black or African American
Asian
Hispanic or Latino
EthnicitySalary
Unknown$32,745
White$33,059
Black or African American$32,705
Asian$33,559
Hispanic or Latino$32,976

Call Center Representative JOBS

Average Age of a Call Center Representative

We determined the average age of call center representatives based on ethnicity and gender.

Male
Female

Call Center Representative Age By Race

RaceMale AgeFemale Age
Black or African American3739
Unknown3436.5
Asian3842
Hispanic or Latino3335
White3744
American Indian and Alaska Native3842

Call Center Representative Age Breakdown

This chart breaks down the ages of call center representative employees. Interestingly enough, the average age of call center representatives is 40+ years old, which represents 49% of the population.

40+ years

30-40 years

20-30 years


Call Center Representative Age

Call Center Representative YearsPercentages
40+ years49%
30-40 years25%
20-30 years24%

Types of Call Center Representative Degree Levels

The most common degree for call center representatives is high school diploma 37% of call center representatives earn that degree. A close second is bachelor's degree with 25% and rounding it off is associate degree with 20%.

  • High School Diploma, 37%
  • Bachelors, 25%
  • Associate, 20%
  • Diploma, 9%
  • Other Degrees, 9%

Call Center Representatives By Education

Call Center Representative DegreePercentages
High School Diploma37%
Bachelors25%
Associate20%
Diploma9%
Other Degrees9%

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Call Center Representative Wage Gap By Education

Call center representatives with a Masters degree earn more than those without, at $36,134 annually. With a Bachelors degree, call center representatives earn a median annual income of $34,911 compared to $32,229 for call center representatives with an Associate degree.
$37,000
$36,000
$35,000
$34,000
$33,000
$32,000
$31,000
High School Diploma or Less
Master's Degree
Bachelor's Degree
Some College/ Associate Degree
EducationSalary
High School Diploma or Less$31,288
Master's Degree$36,134
Bachelor's Degree$34,911
Some College/ Associate Degree$32,229

Call Center Representative Employment Statistics

This section highlights information about where call center representatives work. We found most call center representatives work for a private company. In addition, the industry that employs the most call center representatives is the professional industry.

Company Size

We created this chart to show you the average size of companies that typically hire call center representatives.

< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

Call Center Representative Jobs By Employer Size

Company SizePercentages
< 50 employees2%
50 - 100 employees6%
100 - 500 employees16%
500 - 1,000 employees8%
1,000 - 10,000 employees30%
> 10,000 employees38%

The Types Of Companies Call Center Representative Work In

Employees with the call center representative job title have their preferences when it comes to working for a company. For instance, most call center representatives prefer to work at private companies over public companies.

Education

Public

Private

Government

Call Center Representative Jobs By Sector

Company TypePercentages
Education2%
Public36%
Private60%
Government2%

Top Industries Hiring Call Center Representatives

Just based on the number of employees within each industry, we were able to determine the most common industries that employ call center representatives. Those industries include professional, finance and retail.

Professional

Fortune 500

Finance

Retail

Technology

Call Center Representative Turnover And Employment Statistics

Call Center Representative Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of call center representatives changed.

  • Unemployment rate

Call Center Representative Unemployment Rate By Year

YearCall Center Representative Unemployment Rate
201011.59%
201111.00%
201210.08%
20138.66%
20147.64%
20156.32%
20165.97%
20175.66%
20185.04%
20194.98%
20206.69%
20217.20%

The Average Number of Years That Call Center Representative Stay in a Job

By looking over 77,322 call center representatives resumes, we figured out that the average call center representative enjoys staying at their job for Less than 1 year for a percentage of 45%.

Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Call Center Representative Tenure

Number or YearsPercentages
Less than 1 year45%
1-2 years32%
3-4 years10%
5-7 years10%
8-10 years2%
11+ years2%

Comparing The LGBT Ratio of Call Center Representatives with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to call center representatives.

Job TitleLGBTJob Openings
Order Processing Specialist5.53%46,043
Tenant Selector6.73%4,356
Call Center Representative7.19%-
Index Clerk8.60%66,339
Credit Rating Inspector8.99%21,641
Library Page11.16%848
Human Resources Assistant15.31%40,408

Call Center Representative LGBT Demographics

ProfessionPercentages of LGBT Job Openings
Order Processing Specialist5.53%46,043
Tenant Selector6.73%4,356
Index Clerk8.60%66,339
Credit Rating Inspector8.99%21,641
Library Page11.16%848
Human Resources Assistant15.31%40,408

Foreign Languages Spoken By Call Center Representatives

The most common foreign language among call center representatives is Spanish at 76.5%. The second-most popular foreign language spoken is French at 7.6% and German is the third-most popular at 2.3%.

  • Spanish, 76.5%
  • French, 7.6%
  • German, 2.3%
  • Portuguese, 2.2%
  • Arabic, 1.5%
  • Other, 9.9%

Call Center Representative Languages Spoken

Foreign LanguagePercentages
Spanish76.5%
French7.6%
German2.3%
Portuguese2.2%
Arabic1.5%
Other9.9%

Call Center Representative Jobs

Recently Added Call Center Representative Jobs

Call Center Representative Heatmaps

The amount you can make as a call center representative can depend on where you live. For example, the highest salary of call center representatives is $49,308. Use our chart to find out where that salary is located.

Where Do Call Center Representatives Earn The Most?

Call center representatives earn the most in Washington, where the average call center representative salary is $39,640. The map here shows where call center representatives earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Which State Has The Most Call Center Representatives?

By looking through more than 77,322 resumes, we found that the most popular places for call center representatives are New York, NY and Houston, TX.

Number of Call Center Representatives

Number Of Call Center Representative Jobs By State

Where Are Call Center Representatives In High Demand?

Call center representatives are in high demand in Dallas, TX. There are currently 57 job openings for call center representatives here. We looked over job openings to determine where in the country call center representatives are in the most demand.

Jobs Openings

Call Center Representative Demographics FAQs

What Percentage Of Call Center Representatives Are Female?

74.7% of call center representatives are female in the United States. This is 0.4 percentage points higher than last year. Additionally, the percentage of female call center representatives has decreased by -1.2 percentage points since 2010. That means there are a total of 311,639 female call center representatives in the U.S. and 105,549 male call center representatives in the United States. Note that Zippia's estimate accounts only for the 417,188 people with the specific job title of call center representative and doesn't include grouping similar job titles, or people with potentially similar credentialing.

How Many Call Center Representative Are There In The Us?

There are over 397,272 Call Center Representatives in the United States.

What Percentage Of Call Center Representatives Are Black?

11.7% of Call Center Representatives are Black or African American

What Race Are Most Call Center Representatives?

Most a are White, with 55.7% of Call Center Representatives belonging to this ethnicity. 20.6% of Call Center Representatives are Hispanic or Latino, 11.7% of Call Center Representatives are Black or African American, 6.1% of Call Center Representatives are Asian, 5.2% of Call Center Representatives are Unknown, and 0.7% of Call Center Representatives are American Indian and Alaska Native

Are Call Center Representative Jobs Male - Dominated?

No, Call Center Representative jobs are not male - dominated. 72% of Call Center Representatives are female, and 27% are male, so there are more female Call Center Representatives than male Call Center Representatives in the United States.

How Old Is The Average Call Center Representative?

The average Call Center Representative is 40 years old. 49% of Call Center Representatives are 40+ years old or older, 25% are between the ages of 30-40 years, and 24% are between 20-30 years old

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