Call Center Representative Demographics and Statistics In The US
Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for call center representatives in the United States. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:
- There are over 397,272 call center representatives currently employed in the United States.
- 72.6% of all call center representatives are women, while 27.4% are men.
- The average age of an employed call center representative is 40 years old.
- The most common ethnicity of call center representatives is White (55.7%), followed by Hispanic or Latino (20.6%), Black or African American (11.7%) and Asian (6.1%).
- Call center representatives are most in-demand in Dallas, TX.
- The finance industry is the highest-paying for call center representatives.
- 7% of all call center representatives are LGBT.
Call Center Representative Statistics By Gender
72.6% of call center representatives are women and 27.4% of call center representatives are men.
- Female, 72.6%
- Male, 27.4%
Call Center Representatives By Gender
| Gender | Percentages |
|---|---|
| Female | 72.6% |
| Male | 27.4% |
Gender Pay Gap For Call Center Representative
Women Earn 97ยข For Every $1 Earned By Men
Call Center Representative Gender Over Time
This data shows how men and women predominate in the call center representative position over time.
Call Center Representative Gender By Year
| Year | Male | Female |
|---|---|---|
| 2010 | 25.86% | 74.14% |
| 2011 | 25.73% | 74.27% |
| 2012 | 27.08% | 72.92% |
| 2013 | 27.48% | 72.52% |
| 2014 | 27.94% | 72.06% |
| 2015 | 27.83% | 72.17% |
| 2016 | 28.35% | 71.65% |
| 2017 | 28.74% | 71.26% |
| 2018 | 27.55% | 72.45% |
| 2019 | 27.16% | 72.84% |
| 2020 | 27.74% | 72.26% |
| 2021 | 27.39% | 72.61% |
Call Center Representative Male to Female Ratio
We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.
| Job Title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Call Center Representative | 27% | 73% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Call Center Representative Statistics By Race
The most common ethnicity among call center representatives is White, which makes up 55.7% of all call center representatives. Comparatively, there are 20.6% of the Hispanic or Latino ethnicity and 11.7% of the Black or African American ethnicity.
- White, 55.7%
- Hispanic or Latino, 20.6%
- Black or African American, 11.7%
- Asian, 6.1%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.7%
Call Center Representative Race
| Call Center Representative Race | Percentages |
|---|---|
| White | 55.7% |
| Hispanic or Latino | 20.6% |
| Black or African American | 11.7% |
| Asian | 6.1% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.7% |
Call Center Representative Race And Ethnicity Over Time
Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2010-2019 among call center representatives.
- White
- Asian
- Hispanic or Latino
- Black or African American
Call Center Representative Race By Year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.13% | 11.97% | 5.41% | 16.62% |
| 2011 | 62.85% | 12.26% | 5.55% | 16.49% |
| 2012 | 62.05% | 12.14% | 5.36% | 17.35% |
| 2013 | 62.40% | 11.97% | 5.53% | 17.02% |
| 2014 | 61.77% | 11.91% | 5.84% | 17.21% |
| 2015 | 61.16% | 11.66% | 5.62% | 18.32% |
| 2016 | 60.27% | 12.15% | 5.87% | 18.22% |
| 2017 | 61.19% | 11.57% | 5.83% | 18.04% |
| 2018 | 61.00% | 11.14% | 6.00% | 18.42% |
| 2019 | 60.60% | 11.34% | 5.81% | 18.94% |
| 2020 | 58.04% | 10.74% | 5.96% | 19.55% |
| 2021 | 55.73% | 11.71% | 6.13% | 20.57% |
Call Center Representative Wage Gap By Race
| Ethnicity | Salary |
|---|---|
| Unknown | $32,745 |
| White | $33,059 |
| Black or African American | $32,705 |
| Asian | $33,559 |
| Hispanic or Latino | $32,976 |
Call Center Representative JOBS
Average Age of a Call Center Representative
We determined the average age of call center representatives based on ethnicity and gender.
Call Center Representative Age By Race
| Race | Male Age | Female Age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Call Center Representative Age Breakdown
This chart breaks down the ages of call center representative employees. Interestingly enough, the average age of call center representatives is 40+ years old, which represents 49% of the population.
Call Center Representative Age
| Call Center Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Types of Call Center Representative Degree Levels
The most common degree for call center representatives is high school diploma 37% of call center representatives earn that degree. A close second is bachelor's degree with 25% and rounding it off is associate degree with 20%.
- High School Diploma, 37%
- Bachelors, 25%
- Associate, 20%
- Diploma, 9%
- Other Degrees, 9%
Call Center Representatives By Education
| Call Center Representative Degree | Percentages |
|---|---|
| High School Diploma | 37% |
| Bachelors | 25% |
| Associate | 20% |
| Diploma | 9% |
| Other Degrees | 9% |
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Call Center Representative Wage Gap By Education
| Education | Salary |
|---|---|
| High School Diploma or Less | $31,288 |
| Master's Degree | $36,134 |
| Bachelor's Degree | $34,911 |
| Some College/ Associate Degree | $32,229 |
Call Center Representative Employment Statistics
This section highlights information about where call center representatives work. We found most call center representatives work for a private company. In addition, the industry that employs the most call center representatives is the professional industry.
Company Size
We created this chart to show you the average size of companies that typically hire call center representatives.
Call Center Representative Jobs By Employer Size
| Company Size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 30% |
| > 10,000 employees | 38% |
The Types Of Companies Call Center Representative Work In
Employees with the call center representative job title have their preferences when it comes to working for a company. For instance, most call center representatives prefer to work at private companies over public companies.
Call Center Representative Jobs By Sector
| Company Type | Percentages |
|---|---|
| Education | 2% |
| Public | 36% |
| Private | 60% |
| Government | 2% |
Top Industries Hiring Call Center Representatives
Just based on the number of employees within each industry, we were able to determine the most common industries that employ call center representatives. Those industries include professional, finance and retail.
Call Center Representative Industry Statistics
| Industry | Percentages |
|---|---|
| Professional | 19% |
| Fortune 500 | 17% |
| Finance | 10% |
| Retail | 9% |
| Technology | 9% |
| Health Care | 7% |
| Media | 5% |
| Insurance | 5% |
| Telecommunication | 4% |
| Manufacturing | 2% |
| Hospitality | 2% |
| Education | 2% |
| Transportation | 1% |
| Government | 1% |
| Automotive | 1% |
| Start-up | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Call Center Representative Turnover And Employment Statistics
Call Center Representative Unemployment Rate Over Time
The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of call center representatives changed.
- Unemployment rate
Call Center Representative Unemployment Rate By Year
| Year | Call Center Representative Unemployment Rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
The Average Number of Years That Call Center Representative Stay in a Job
By looking over 77,322 call center representatives resumes, we figured out that the average call center representative enjoys staying at their job for Less than 1 year for a percentage of 45%.
Call Center Representative Tenure
| Number or Years | Percentages |
|---|---|
| Less than 1 year | 45% |
| 1-2 years | 32% |
| 3-4 years | 10% |
| 5-7 years | 10% |
| 8-10 years | 2% |
| 11+ years | 2% |
Comparing The LGBT Ratio of Call Center Representatives with Other Job Titles
After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to call center representatives.
| Job Title | LGBT | Job Openings |
|---|---|---|
| Order Processing Specialist | 5.53% | 46,043 |
| Tenant Selector | 6.73% | 4,356 |
| Call Center Representative | 7.19% | - |
| Index Clerk | 8.60% | 66,339 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Library Page | 11.16% | 848 |
| Human Resources Assistant | 15.31% | 40,408 |
Call Center Representative LGBT Demographics
| Profession | Percentages of LGBT | Job Openings |
|---|---|---|
| Order Processing Specialist | 5.53% | 46,043 |
| Tenant Selector | 6.73% | 4,356 |
| Index Clerk | 8.60% | 66,339 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Library Page | 11.16% | 848 |
| Human Resources Assistant | 15.31% | 40,408 |
Foreign Languages Spoken By Call Center Representatives
The most common foreign language among call center representatives is Spanish at 76.5%. The second-most popular foreign language spoken is French at 7.6% and German is the third-most popular at 2.3%.
- Spanish, 76.5%
- French, 7.6%
- German, 2.3%
- Portuguese, 2.2%
- Arabic, 1.5%
- Other, 9.9%
Call Center Representative Languages Spoken
| Foreign Language | Percentages |
|---|---|
| Spanish | 76.5% |
| French | 7.6% |
| German | 2.3% |
| Portuguese | 2.2% |
| Arabic | 1.5% |
| Other | 9.9% |
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Call Center Representative Heatmaps
The amount you can make as a call center representative can depend on where you live. For example, the highest salary of call center representatives is $49,308. Use our chart to find out where that salary is located.
Where Do Call Center Representatives Earn The Most?
Call center representatives earn the most in Washington, where the average call center representative salary is $39,640. The map here shows where call center representatives earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.
Which State Has The Most Call Center Representatives?
By looking through more than 77,322 resumes, we found that the most popular places for call center representatives are New York, NY and Houston, TX.
Number Of Call Center Representative Jobs By State
Where Are Call Center Representatives In High Demand?
Call center representatives are in high demand in Dallas, TX. There are currently 57 job openings for call center representatives here. We looked over job openings to determine where in the country call center representatives are in the most demand.
Call Center Representative Demographics FAQs
What Percentage Of Call Center Representatives Are Female?
74.7% of call center representatives are female in the United States. This is 0.4 percentage points higher than last year. Additionally, the percentage of female call center representatives has decreased by -1.2 percentage points since 2010. That means there are a total of 311,639 female call center representatives in the U.S. and 105,549 male call center representatives in the United States. Note that Zippia's estimate accounts only for the 417,188 people with the specific job title of call center representative and doesn't include grouping similar job titles, or people with potentially similar credentialing.