Post job

Call center representative education requirements

Updated January 8, 2025
2 min read
Usually, call center representatives don't need a college education. The most common degree for call center representatives is high school diploma with 37% graduates, with only 25% call center representative graduates earning bachelor's degree. Call center representatives who decided to graduate from college often finish University of Phoenix or DeVry University. Some good skills to have in this position include strong customer service, customer service and patients.

Popular call center representative certifications include Certified Pharmacy Technician (CPhT), Professional Credit Associate (PCA), or HIPAA Professional (HIPAAP). To improve call center representative qualification and skills, we prepared some online courses to help in call center representative education paths.

What education do you need to become a call center representative?

What degree do you need to be a call center representative?

The most common degree for call center representatives is high school diploma, with 37% of call center representatives earning that degree. The second and third most common degree levels are bachelor's degree degree at 25% and bachelor's degree degree at 20%.
  • High School Diploma, 37%
  • Bachelor's, 25%
  • Associate, 20%
  • Diploma, 9%
  • Other Degrees, 9%

What should I major in to become a call center representative?

You should major in business to become a call center representative. 25% of call center representatives major in business. Other common majors for a call center representative include general studies and criminal justice.

Best majors for call center representatives

20 best online courses for call center representatives

Advertising disclosure

1. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

3. Getting Started with Call Center Training

udemy
4.4
(607)

Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...

4. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

5. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

6. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

7. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

8. Cold Calling Mastery

udemy
4.8
(350)

Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...

9. Data Center Essentials: Mechanical & Cooling

udemy
4.5
(892)

The mechanical cooling systems that support data centers and the internet...

10. VoIP PBX & Call Center on Asterisk 16 Issabel [Master Class]

udemy
4.5
(606)

Learn Issabel (ex-Elastix) & IP Telephony Server Configurations & Deployment with Practical Examples & Use Cases...

11. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

udemy
4.2
(1,443)

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...

12. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

13. Financial Accounting & Excel-Comprehensive Accounting Course

udemy
4.3
(736)

Comprehensive accounting course to learn the accounting cycle in a practical way and pick up critical Excel fundamentals...

14. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

15. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

16. Dealing With Angry Customers

udemy
4.3
(254)

Skills and Techniques for Handling Most Customer Situations...

17. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

18. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

19. Data Center Essentials: Power & Electrical

udemy
4.6
(1,582)

The power & electrical systems that support data centers and the internet...

20. Zendesk for Customer Service Agents Training Course

udemy
4.6
(1,065)

How to provide great customer support using Zendesk, a course for beginners...

Average call center representative salary by education level

Call center representatives with a Master's degree earn more than those without, at $36,134 annually. With a Bachelor's degree, call center representatives earn a median annual income of $34,911 compared to $32,229 for call center representatives with an Associate degree.
Call center representative education levelCall center representative salary
Master's Degree$36,134
High School Diploma or Less$31,288
Bachelor's Degree$34,911
Some College/ Associate Degree$32,229

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse office and administrative jobs