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Popular call center representative certifications include Certified Pharmacy Technician (CPhT), Professional Credit Associate (PCA), or HIPAA Professional (HIPAAP). To improve call center representative qualification and skills, we prepared some online courses to help in call center representative education paths.
| Rank | Major | Percentages |
|---|---|---|
| 1 | Business | 24.9% |
| 2 | General Studies | 7.9% |
| 3 | Criminal Justice | 7.7% |
| 4 | Psychology | 6.7% |
| 5 | Health Care Administration | 6.4% |
1. CVS Health Call Center Customer Service
The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...
2. Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...
3. Getting Started with Call Center Training
Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...
4. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
5. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
6. Customer Service
How to Approach New Customers and Maintain Existing Ones...
7. Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!...
8. Cold Calling Mastery
Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...
9. Data Center Essentials: Mechanical & Cooling
The mechanical cooling systems that support data centers and the internet...
10. VoIP PBX & Call Center on Asterisk 16 Issabel [Master Class]
Learn Issabel (ex-Elastix) & IP Telephony Server Configurations & Deployment with Practical Examples & Use Cases...
11. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...
12. Customer Service Foundation
An introductory course about understanding the foundations of Customer Service...
13. Financial Accounting & Excel-Comprehensive Accounting Course
Comprehensive accounting course to learn the accounting cycle in a practical way and pick up critical Excel fundamentals...
14. [2023] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...
15. Business Communication Skills: Handling Clients & Customers
Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...
16. Dealing With Angry Customers
Skills and Techniques for Handling Most Customer Situations...
17. Customer Service Fundamentals: Putting People First
Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...
18. Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
19. Data Center Essentials: Power & Electrical
The power & electrical systems that support data centers and the internet...
20. Zendesk for Customer Service Agents Training Course
How to provide great customer support using Zendesk, a course for beginners...
| Call center representative education level | Call center representative salary |
|---|---|
| Master's Degree | $36,134 |
| High School Diploma or Less | $31,288 |
| Bachelor's Degree | $34,911 |
| Some College/ Associate Degree | $32,229 |