Call Center Representative - Remote (Local To WI Only)

Aston Carter
Remote or Madison, WI
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Responsible for connecting with Medicaid members over the phone and resolving issues on their Medicaid Management Information System. They will be resolving issues such as availability, price dissatisfaction, product safety issues, and complaints regarding an authorized dealer or channel. Theses issues that get resolved typically lead to helping their members get covered which makes a huge difference in their life.
Preferred Skills & Qualifications: - 1+ years of customer service role-any industry works - Ability to navigate the internet - WPM 35+ (verified through testing) Hours: Shift will fall between the hours of 8AM and 6PM Monday - Friday This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume or call (920) 636-4126 About Aston Carter: At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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Remote Call Center Representative - El Paso, TX

Hinduja Global Solutions
Remote
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HGS El Paso is still hiring! HGS is using a 100% virtual interview and assessment process that enables us to hire for our essential services business clients while keeping your health and safety top of mind. You will be able to complete the entire process from your own home or wherever it is convenient for you.

HGS is committed to the safety and well-being of all of our employees, so in response to the current COVID-19 crisis, all of our available positions will be work from home for the foreseeable future. All hiring, training and call taking will be done remotely.

In these very uncertain times don't miss this opportunity to secure meaningful full-time employment with an amazing team from the safety of your own home. Get started with your new career and apply now! (Note all walk-in applications are suspended in North America until further notice).
What do we offer? Starting pay between $13.00 to $14.00 an hour. Some positions also offer additional performance incentives Paid training along with paid breaks Comprehensive health and dental plan after 90 days Shift premiums available for weekend and evening work 401K with company matching contributions Equipment is provided. You don't need to buy a computer Interested in growing your career - Tuition Reimbursement program (available after being part of the HGS team for one year) Opportunity for advancement - 90% of our management staff started their career as a Customer Service Representative Along with a passion for helping people, we look for: A high school diploma (or equivalent) Ability to pass a company-paid background check and drug screening Schedule flexibility A secure, private work area free from distractions A hardwired internet connection in your work area 1 year of customer service experience preferred Applicants must live in the El Paso, Texas area. Have questions? Chat (8:30am-7:00pm EST Mon-Fri) or leave a message with us on www.joinhgs.com or Facebook@HGSUSA H GS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
HGS is an accredited A+ Company with the Better Business Bureau (BBB) of North America
PandoLogic. Keywords: Customer Service Representative, Location: El Paso, TX - 88519
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Call Center Rep

Lowes
Remote or Owings Mills, MD
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Central Quoting - Project Specialist - Exteriors - (PSE) Remote - MarylandCustomers and communities across the US rely on Lowe's for everything that makes home feel like home. Our Central Quoting Project Specialist play a crucial role in how we serve them. And for those Project Specialist, Lowe's is home to endless career possibilities. As a Project Specialist - Exteriors in our Central Quoting office, you'll assist customers across a variety of channels every day. You'll address concerns and provide actionable solutions. To put it simply, you'll be the friendly, knowledgeable voice at the end of the line that makes a customer's exterior projects come to life.
* What's in It for You?*
AdvantagesProject Specialist work from home across the United States and utilize a remote consultation model to engage their customers in their homes. Every day, you'll interact with customers through whichever channel they choose - honing your customer service skills and become an expert at solving complex problems on the fly to meet your customers needs. Here's more of what you can expect as a Central Quoting Specialist:

* Earn more: In addition to competitive hourly rates, associates also enjoy a 10% discount on Lowe's merchandise and access to thousands of other discounts, such as cell phone plans, car insurance, computers, gyms, and more.
* Expand your skills: Opportunities for growth and development can be found in every role at Lowe's. Central Quoting Specialist receive extensive training and have the chance to grow their careers with tuition reimbursement and trade skills programs.
* Take care of what matters: Associates have access to comprehensive physical, mental, financial, and family care benefits.
* Your Day as a Project Specialist - Exteriors*
Responsibilities*Being friendly and professional, and engaging customers through virtual consultations to deliver home improvement project solutions.*Ensuring merchandise and projects are accurately quoted, sold, and produced.*Preparing and maintaining project documents, selling systems, and customer management systems according to policy.*Provide easy-to-understand explanations regarding products, offerings, services, and pricing information.*Leverage your problem-solving skills while remaining calm under pressure - resourcefulness and adapting on the go are key to success in this role.*Recognize and act on sales opportunities - including following up to ensure customer needs were met or providing additional information after research.*While you're searching for a solution, connect with customers on a personal level. Establish a rapport through empathy, thoughtful engagement, and a positive attitude.
* Qualifications*
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required Education/Experience:*
* Minimum*
* H.S. Diploma or Equivalent
* License or certification
* Only required if the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
* *Lowe's requires a passing Internet Speed Test. This is a mandatory requirement from the business.*Note: You can run a speed test by accessing the following: Visit Google.com and search for Google Speed Test and then click on RUN SPEED TEST. *THE REQUIRED INTERNET SPEED HAS A MINIMUM 20mb/s DOWNLOAD, 5mb/ UPLOAD*
* *Preferred*
* 1 year experience in a Lowe's Sales Specialist role
* 2 years residential construction experience
* 2 years face to face sales
* 2 years' experience using Lowe's or other similar selling system
* 2 years' experience in in-home or commission-based sales
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Call Center Representative

Zerock Express
Remote or Los Altos, CA
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Entry Level Job opportunity. Zerock Express is hiring for Customer Service Specialists to work remotely. In this role, you will be responsible for providing excellent customer service, following program guidelines and call center standards, promote customer loyalty, research, and perform other duties as required.
Requirements:
• High School Diploma
• Proficient in Microsoft Office and web-based applications
• Knowledge of customer service
• Strong communication and interpersonal skills

Benefits

• Weekly pay.
• Benefits medical, dental, vision, options

Equal Opportunity Employer/Veterans/Disabled
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Call Center Representative

Sykes
Remote or Wedgefield, SC
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Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group ?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Customer Service Representative to answer questions, process transactions and assist customers by phone at the Sumter, SC location! You'll shine in this role if you have strong listening skills and enjoy a challenging, fast-paced environment.

In this time of uncertainty, the SYKES Job Squad is using video interviewing tools to continue to grow our team, while keeping your health and safety top-of-mind. Apply now and you can interview and work virtually, until it is safe to return to the office. Once that time comes, this position will be based out of our Sumter, SC location.
Work with us and you'll enjoy:

• Full-Time Schedule (40 hours/week)

• $13.00/hour starting pay - increase to $15.00/hour once you begin taking calls in OJT

• Performance bonus (Earn $1.00/hour + in addition to base pay)

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k)

• 100% Paid Training

• Tuition Reimbursement Program

• Referral Bonus Program

Required qualifications, skills and experience

Apply with us, if you possess:

* A high school diploma or GED and are at least 18 years old

* Ability to type 25 wpm

* Strong communications skills (both written & verbal)

* Computer skill

* Previous experience in a customer service role (preferred, but not required)

About SYKES

SYKES is now a part of Sitel Group ! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

EOE/Veteran/Disabled
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Call Center Representative

Sykes Enterprises
Remote or Fayetteville, NC
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Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group , one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Financial Services Representative to assist customers in obtaining banking information and provide customer service support at the Fayetteville site! You'll shine in this role if have experience or interest in the financial services industry and a strong passion for helping customers. In this role, you'll listen to customer needs and concerns and help them to solve problems concerning service or products in a fun team environment.

During this time of the COVID-19 pandemic, we're keeping your health and safety top-of-mind. We have implemented the following procedures at our Fayetteville location
: Video interviewing tools so you can interview for a job with us right from home! Increased hand sanitizer stations and wipes throughout the facility Mask required 100 percent while in facility Sick call out and assessment with HR Enhance cleaning daily in facility, with a concentration on highly touched surfaces Educational videos and signage throughout the facility providing updates and information Day one education session regarding COVID in and outside of workplace Communication/deep clean/Quarantine process for all positive cases or potential exposure Work with us and you'll enjoy:

Full-Time Schedule (40 hours/week)

$13.00/hour + monthly incentives, with pay increase after product & addtl. pay increase after 6 months.

100% Paid Training

Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

Paid time off

100% free college tuition program through Ashford University (online) after just one year of employment!

Required qualifications, skills and experience

Apply with us, if you possess:

A high school diploma or GED and are at least 18 years old

Excellent communication skills (both written and verbal)

Ability to multi-task and adapt to changes quickly

Previous banking or financial services experience (preferred)

6 months -1 year of customer service experience in a call center environment (preferred)

About SYKES

About SYKES Fayetteville

Location: 921 Strickland Bridge Road Fayetteville, North Carolina 28314

SYKES is now a part of Sitel Group ! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

EOE/Veteran/Disabled
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Call Center Representative - Remote

Capital Group
Remote or Kirby, TX
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Req ID: 45475

Location: San Antonio, TX

Other location(s): N/A

Relocation benefits offered: No

Travel required: None

COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic. This position will be virtual for the first 7-weeks of training. We are offering generous work-from-home benefits to improve our associate's ability to work remotely.

"I can succeed as a Client Services Representative at Capital Group."

As one of our Client Services Representatives, you'll take high-volume inbound phone calls from shareholders, financial professionals and internal colleagues. You'll help callers feel comfortable and supported while they're making significant financial decisions. You'll relay complex, ever-changing information about mutual funds and financial service regulations. You'll build trust in these interactions by learning new concepts and researching information in real-time to provide solutions.

You don't need any previous experience or knowledge in investment management to thrive in this job. We'll teach you everything you need to know, which makes this a perfect starting point to launch your career with Capital Group. This position will be starting on January 31, 2022.

"I am the person Capital Group is looking for."

  • You have customer service experience in any industry and enjoy talking to people over the phone.
  • You're a tech-savvy problem solver. You can research and resolve customer questions quickly, working across multiple systems throughout the day.
  • You've taken on challenging customer interactions with patience, empathy and composure, knowing when to take ownership and when to escalate client concerns.
  • You're open to working overtime hours, as needed.


"I can be myself at work."

You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world everything that makes you unique. We're working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.

We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.

"I can influence my income."

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).

"I can lead a full life."

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.
  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones


"I can apply in less than 4 minutes."

You've reviewed this job posting and you're ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn't what you're looking for, check out our other opportunities and join our talent community.

"I can learn more about Capital Group."

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Nearest Major Market: San Antonio
Job Segment: Social Media, Marketing, Research
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Bilingual Claims Call Center Representative

Sentry
Remote or Scottsdale, AZ
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Would you like a evening call center job working in a fun and supportive environment? Are you a good multi-tasker with great phone skills and enjoy helping others? If you answered yes to these questions you may be a good fit for one of our positions!

As a Call Center Representative, you will play a critical part in providing service to insureds, claimants, and others relating to the first notice of loss reports. As Sentry's promise to be there for our customers during their time of need, you'll provide technical support for the processing of claims.

Currently we are offering a sign on bonus of $1000 to bilingual (Spanish) new hires and non-bilingual new hires are eligible for a $500 sign on bonus.
WHAT YOU'LL DO

As a member of Sentry's Claims Contact Center you will be the first phone contract with our customer when a loss occurs. In addition, you will:

* Receive and record loss reports
* Provide instructions to policyholders, claimants and others on how to process a claim
* Identify policies
* Assist with processing claims

WHAT IT TAKES

In order to be eligible for this elite opportunity you must meet the following criteria:

* Customer service experience
* Strong oral and written communication skills
* Proficiency in Spanish preferred
* Effective listening skills in addition to the ability to concisely summarize information provided by our customers are essential
* Previous call center experience is beneficial although not required
* Proficient computer skills

WHAT YOU'LL RECEIVE

We take great pride in making Forbes' list of America's Best Midsize Employers since 2017. A lot of different factors go into that honor, many of which contribute to your job satisfaction. At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

* To best support our associates and our culture, Sentry is happy to offer flexibility through a scheduled work from home (Monday and Friday)/in office days (Tuesday through Thursday) after we begin to return to the office.
* Generous Paid-Time Off plan for you to enjoy time out of the office.
* 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
* Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle.
* Pretax Dependent Care and Health Expense Reimbursement Accounts to ease taxes on health spending.
* Extensive Work-Life Resources to lend a helping hand.
* Sentry Foundation gift matching program to encourage charitable giving.
* Continue your education and career development through Sentry University (SentryU).

HOW YOU'LL APPLY

If you are interested in joining Sentry's team, select the one position that you are most interested in being considered for and complete your online application details. If you have applied with us before, you will only need to provide your email address and password. If this is your first time applying, you'll need to create an account. Please complete your application and upload your resume online.

ABOUT SENTRY

All of us at Sentry-more than 4,000 associates-have various talents, skills, and backgrounds. We work together to deliver on our promises to our policyholders every day. We're proud to offer a full line of property, casualty, and life insurance products to help protect businesses, cars, homes, lives, and retirement income.

Our headquarters is in Stevens Point, Wisconsin, with claims and service offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Get ready to own your future at Sentry. Opportunities await.

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

TALENT ACQUISITION SPECIALIST

Thank you for your interest in Sentry!

Jennifer Van Vlack

JENNIFER.VANVLACK@SENTRY.COM
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Call Center Representative- Work at Home

iQor
Remote or South Carolina
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Req ID: 25880 Additional Work Locations: Were excited youve considered to Be More with iQor. Well help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Lets get started! Summary We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone.Youwill be responsible for processing a high volume of orders through computer software. This position will communicate with the sales team if the information is missing to successfully process orders.A successful candidate is proficient in computers, detail-oriented, offers data entry experience, a high energy level, and a positive demeanor.This class will onboard on November 21st (Time TBD). The first-day training is on November 28th. Training hours are Sunday to Thrsday, 9 am to 6 pm. After training candidates must have open availability. We have second and third shifts available (1 pm to 10 pm/3 pm to 12 am), all candidates will be required to work a weekend day. Both training and production hours are completely virtual. However,it is mandatory for candidates to come onsite for Onboarding. This is a Bring Your Own Device position, candidates must have their own equipment to work. The pay rate may vary according to the candidate's previous experience. Candidates will be able to make from $12.50 to $14.00 per hour, this will be determined after your final interview. You also have the opportunity to earn monthly bonuses and quarterly raises based on performance.iQor Is offering a Sign-on bonus! During the first 180 days of employment with iQor you will get $2000! $500 for the first 90days, second $500 for 120 days, third $500 for 150 days, and final 500 for 180! Responsibilities * Process a high volume of orders* Ensure all orders are processed to meet deadlines* Manual data entry is required* Respond to inbound calls, emails, and chat regarding products, orders and/or order status* Resolve complex order escalations* Follow procedures and policies as written while achieving order processing service level. Requirements * Must be able to demonstrate ability to be empathetic and compassionate.* Must have ability to work independently and in a team environment.* Experience in a production environment.* Problem solving skills.* Ability to maintain accuracy and production standards.* Physical attendance is key to success and necessary to meet objectives.* You have the flexibility to work any shift, including nights and especially weekends. Education Requirement High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required. Physical Requirements * Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects.* Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal.* Speak and sit for extended periods of time.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
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Call Center Representative

Maryland Primary Care Physicians
Columbia, MD
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Large FP office in Columbia, MD has an opening for a full-time Call Center Representative. Must have experience working in a fast paced medical environment. Must have exceptional customer service skills, excellent communication skills to schedule appointments, attention to detail and possess a good work ethic. Proficiency working with computers is a must. Epic experience preferred. Two (2) years of experience working in a Healthcare setting is required. Previous call center experience is preferred.
Benefits:

Competitive pay
401(k) matching
Medical, dental, and vision coverage
Paid time off
Tuition assistance
Maryland Primary Care Physicians is the largest physician-owned primary care group in Maryland. You will be joining a team of the best in your profession. Maryland Primary Care Physicians offers its employees opportunities for both career and personal growth.
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Remote Call Center Representative - MUST LIVE IN TEXAS

Keystaff
Remote or Winters, TX
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Service Call Center Representative

ABW Appliances
Jessup, MD
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Call Center Rep

Lowes
Remote or Espanola, NM
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Call Center Rep Remote

Lowes
Remote or Owings Mills, MD
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Call Center Rep Remote

Lowes
Remote or Espanola, NM
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Call Center Representative

Sykes
Remote or Rembert, SC
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Call Center Representative - Remote

Capital Group
Remote or Converse, TX
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Call Center Representative - Remote

Capital Group
Remote or San Antonio, TX
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Home Improvement Call Center Rep Remote

Lowes
Remote or Owings Mills, MD
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Home Improvement Call Center Rep Remote

Lowes
Remote or Harper Woods, MI
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Bilingual Claims Call Center Representative

Sentry
Remote or Scottsdale, AZ
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Bilingual Claims Call Center Representative

Sentry
Remote or Scottsdale, AZ
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Remote Call Center Representative - El Paso, TX

Hinduja Global Solutions
Remote or Fort Bliss, TX
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Bilingual Claims Call Center Representative - Full Time

Sentry
Remote or Davenport, IA
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Remote Call Center Representative - El Paso, TX

Hinduja Global Solutions
Remote or El Paso, TX
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Remote Call Center Representative - El Paso, TX

Hinduja Global Solutions
Remote or Sunland Park, NM
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Remote Call Center Representative - El Paso, TX

Hinduja Global Solutions
Remote or Santa Teresa, NM
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Remote Call Center Representative - El Paso, TX

Hinduja Global Solutions
Remote or Anthony, NM
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Remote Call Center Representative - El Paso, TX

Hinduja Global Solutions
Remote or San Elizario, TX
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Average Salary For a Call Center Representative

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Call Center Representative is $27,349 per year or $13 per hour. The highest paying Call Center Representative jobs have a salary over $36,000 per year while the lowest paying Call Center Representative jobs pay $20,000 per year

Average Call Center Representative Salary
$27,000 yearly
$13 hourly
Updated November 27, 2021
$20,000
10 %
$27,000
Median
$36,000
90 %

Highest Paying Cities For Call Center Representative

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Newark, CA
$33,605
$16.16
Boston, MA
$33,074
$15.90
Urban Honolulu, HI
$31,660
$15.22
Minneapolis, MN
$31,508
$15.15
Oshkosh, WI
$31,201
$15.00
New York, NY
$30,980
$14.89

5 Common Career Paths For a Call Center Representative

Certified Nursing Assistant

A certified nursing assistant generally assists patients in their healthcare needs and medical procedures. They support patients in their daily activities by monitoring patients' temperature and food intake, ensuring the cleanliness of the patient's room, and keeping documentation of patients' conditions for reference of nurses and doctors. A certified nursing assistant should also communicate with patients' families and provide updates as often as needed. It is also important that a nursing assistant is patient and compassionate enough to attend to direct patient needs, which could get demanding or challenging at times.

Home Health Aid

Home health aides provide care and assistance to patients who have chronic illnesses, injuries, disabilities, or age-related challenges inside the patient's home. They monitor the patient's condition and help them in any activity they may need assistance in. They provide support to both the patient and the family to manage the patient's condition. Home health aides care for the patient by providing personal services like bathing and basic grooming, designing nutritional plans, cooking and preparing meals, running errands, maintaining the cleanliness of the home, managing medication intake, and ensuring the home is safe and secure for the patient.

Security Officer

A security officer is responsible for maintaining the peace and safety of everyone by regularly patrolling and monitoring surveillance equipment within the assigned premises. Security officers' duties also include reporting suspicious behaviors, restricting trespassers and unauthorized personnel from entering the establishment, providing incident reports for policy violations, and adhering to the standard protocols and legal requirements set by the management. Security offers must also have excellent decision-making and critical-thinking skills and extensive knowledge of emergency drills in case any unfortunate circumstances arise.

Service Representative

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Representative

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

Illustrated Career Paths For a Call Center Representative

Call Center Representative FAQs

What are the requirements to be a call center agent?

The only requirement to being a call center agent is a high school diploma or GED equivalent.

Call center agents work for a variety of businesses making calls to potential customers and answering calls from customers. Call center agents are expected to know a good deal about the products and services the company offers.

A call center agent usually involves making phone calls in order to pitch products according to a script. They may also ask existing customers of a business to purchase additional services and address customer complaints or answer questions.

Some center agents, specifically in the financial and insurance industries, often require more extensive training (e.g., learning about government regulations). In some states, jobs that involve selling or providing information about specific products may require a license in financial instruments and insurance policies.

Potential call center agents should consider brushing up on the following skills, which are important for the job.

  • Active listening. To solve customer problems, it is essential that call center agents understand the problem.

  • Verbal communication. The ability to accurately communicate information to others helps call center agents avoid misunderstandings.

  • Critical thinking and problem-solving. When working with a client, call center agents must identify the problem and suggest potential solutions. Then they decide which solution is best and implement it.

  • Interpersonal skills. They must understand the needs and motivations of clients, negotiate with them, and persuade them.

  • Tenacity. Call center agents who sell a product must keep the person they called on the phone as long as possible to get their sales pitch across.

  • Resiliency and patience. They must quickly shrug off rejection when making sales calls and patiently deal with people who are angry when answering calls from customers with complaints.

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