Based on recent jobs postings on Zippia, the average salary in the U.S. for a Call Center Representative is $27,349 per year or $13 per hour. The highest paying Call Center Representative jobs have a salary over $36,000 per year while the lowest paying Call Center Representative jobs pay $20,000 per year
A certified nursing assistant generally assists patients in their healthcare needs and medical procedures. They support patients in their daily activities by monitoring patients' temperature and food intake, ensuring the cleanliness of the patient's room, and keeping documentation of patients' conditions for reference of nurses and doctors. A certified nursing assistant should also communicate with patients' families and provide updates as often as needed. It is also important that a nursing assistant is patient and compassionate enough to attend to direct patient needs, which could get demanding or challenging at times.
Home health aides provide care and assistance to patients who have chronic illnesses, injuries, disabilities, or age-related challenges inside the patient's home. They monitor the patient's condition and help them in any activity they may need assistance in. They provide support to both the patient and the family to manage the patient's condition. Home health aides care for the patient by providing personal services like bathing and basic grooming, designing nutritional plans, cooking and preparing meals, running errands, maintaining the cleanliness of the home, managing medication intake, and ensuring the home is safe and secure for the patient.
A security officer is responsible for maintaining the peace and safety of everyone by regularly patrolling and monitoring surveillance equipment within the assigned premises. Security officers' duties also include reporting suspicious behaviors, restricting trespassers and unauthorized personnel from entering the establishment, providing incident reports for policy violations, and adhering to the standard protocols and legal requirements set by the management. Security offers must also have excellent decision-making and critical-thinking skills and extensive knowledge of emergency drills in case any unfortunate circumstances arise.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.
The only requirement to being a call center agent is a high school diploma or GED equivalent.
Call center agents work for a variety of businesses making calls to potential customers and answering calls from customers. Call center agents are expected to know a good deal about the products and services the company offers.
A call center agent usually involves making phone calls in order to pitch products according to a script. They may also ask existing customers of a business to purchase additional services and address customer complaints or answer questions.
Some center agents, specifically in the financial and insurance industries, often require more extensive training (e.g., learning about government regulations). In some states, jobs that involve selling or providing information about specific products may require a license in financial instruments and insurance policies.
Potential call center agents should consider brushing up on the following skills, which are important for the job.
Active listening. To solve customer problems, it is essential that call center agents understand the problem.
Verbal communication. The ability to accurately communicate information to others helps call center agents avoid misunderstandings.
Critical thinking and problem-solving. When working with a client, call center agents must identify the problem and suggest potential solutions. Then they decide which solution is best and implement it.
Interpersonal skills. They must understand the needs and motivations of clients, negotiate with them, and persuade them.
Tenacity. Call center agents who sell a product must keep the person they called on the phone as long as possible to get their sales pitch across.
Resiliency and patience. They must quickly shrug off rejection when making sales calls and patiently deal with people who are angry when answering calls from customers with complaints.