12 Call Center Representative Resume Examples

Five Key Resume Tips For Writing A Call Center Representative Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Call Center Representative Resume templates

Zippia allows you to choose from different easy-to-use Call Center Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Call Center Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Grace Watkins
Call Center Representative
Contact Information
Kingstree, SC
(730) 555-3672
gwatkins@example.com
Skills
  • Health Care
  • CCR
  • Burger
  • Absence
  • New Things
  • New People
  • Customer Service
  • Accurate Service
  • Sales Goals
  • Trouble Shooting
 
 
Employment History
Call Center Representative2020 - Present
Sykes Enterprises
Kingstree, SC
  • Provided professional customer service to Bank of America clients.
  • Provide callers with accurate information and excellent customer service.
  • Received customer service calls for Bank of America.
  • Provide information to potential customers interested in opening accounts for utilities.
  • Handled customer service escalation calls to resolution, handled and resolved Gateway shipping issues.
Distribution Center Associate2010 - 2020
Walmart
Louisville, KY
  • Provided excellent service in Customer Service Center and worked as backup Cashier as needed to efficiently process customer transactions.
  • Provided a variety of customer service functions.
  • Handled money and customer service.
  • Recognized for high quality customer service by both customers and supervisor.
Mcdonalds Crew Member2009 - 2010
International Dairy Queen
Louisville, KY
  • Operated and cleaned ice cream machines and fryers.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Prepared products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed.
  • Stock, greet customers, light cleaning, cashier, etc.
Education
High School Diploma of null2009 - 2009
 
 
Douglas Evans
Call Center Representative
Contact Info
Columbus, OH
(990) 555-1568
devans@example.com
Skills
Retail Sales
Procedures
Safety Precautions
TVS
Online
Order Merchandise
Large Amounts
Sales Transactions
Store Management
Customer Service
Employment History
Call Center Representative2020 - Present
Time Warner Cable EnterprisesColumbus, OH
  • Provide world class customer service, up sales to current/ Prospect customers, handle billing, tech support etc.
  • Assisted with troubleshooting TV, Internet & phone; if unable to solve would schedule a technician.
  • Assisted current and potential customers in all aspects of customer sales for the company.
Distribution Center Associate2018 - 2020
TeleperformanceShreveport, LA
  • Monitored customer inquiries and maintained communication with customers through phone and email.
  • Assisted Texas Blue-Cross-Blue Shield eligible recipients with enrollment in health care plans and primary care providers.
  • Received inbound calls from AT&T customers Troubleshoot cellular devices and provided technical support via outbound calls
  • Scanned and verified that each circuit board had completed all necessary tests and procedures.
Electronics Sales Associate2017 - 2018
Sears HoldingsRound Rock, TX
  • Executed sale of electronic equipment in store and online.
  • Monitor the sales floor for potential security risks.
  • Ensured sales floor was properly stocked, organized, and presented.
  • Obtained sales goals with opening up credit cards and offering protection agreements.
Education
High School Diploma of null2017 - 2017
 
 
Pamela Bryant
Call Center Representative
Fort Mill, SC
(550) 555-1822
pbryant@example.com
Experience
Call Center Representative2019 - Present
Wells FargoFort Mill, SC
  • Opened and maintained accounts, met daily sales goals, assisted with all bank operations.
  • Worked in conjunction with tellers to educate customers about product knowledge and meet sales goals.
Call Center Representative2015 - 2019
VerizonRidgefield, NJ
  • Accessed and updated customer accounts through computer based systems.
  • Completed weekly evaluations of transactions handled by all CSR.
  • Make financial assessments to protect and collect revenues and to adjust customer accounts accordingly.
  • Served on the main supervisor queue, taking escalated calls and fielding requests for higher level communication.
Reservations Agent2014 - 2015
New York Life Insurance CompanyNew York, NY
  • Presented various types of life insurance products to individuals of various ages and economic backgrounds.
  • Open Life insurance cases by taking the clients through the application process.
  • View billed Accounts/Inquiries Clerical/Reception Customer Service
Skills
TroubleshootCMSHotel ServicesGuest Check-InsCustomer InteractionTelephone CallsCustomer ServiceHRCustomer QuestionsCPT
Education
High School Diploma In null2014 - 2014
 
 
Julie Anderson
Call Center Representative
Employment History
Call Center Representative2019 - Present
WalmartSan Antonio, TX
  • Operate and perform daily payment transactions with accuracy and with excellent customer service.
  • Assist customer with returns, money orders, money gram, process orders and claims.
  • Provided a variety of customer service functions.
Customer Representative2018 - 2019
TeleperformanceShreveport, LA
  • Assisted customers with orders for prescription medication * Managing customer accounts * Order entry
  • Attended to a diverse base of customers with their telephone communication inquiries.
  • Trained fellow agents on how to improve customer interactions.
Customer Service Clerk2015 - 2018
AT&TSaint Louis, MO
  • Answer questions about the product/service and upgrade internet speed.
  • Answered customer repair calls, routed repair reports to appropriate service departments
  • Presented sales techniques and product knowledge sessions to improve sales rep performance.
Education
High School Diploma In null2015 - 2015
 
 
Contact Information
San Antonio, TX
(330) 555-4207
janderson@example.com
Skills
Upset Customers
Company Policies
Address Operational
Product Knowledge
Potential Customers
Follow-Up Calls
Greeting Customers
CPR
Service Levels
Sales Floor
 
 
Victoria Elliott
Call Center Representative
Orlando, FL
(480) 555-5185
velliott@example.com
Skills
OlympicsStock ShelvesGreeting CustomersOrder MerchandiseCustomer ComplaintsCustomer SalesSales TransactionsCustomer ServicePayment MethodCSR
 
 
Employment History
Call Center Representative2020 - Present
Sears HoldingsOrlando, FL
  • Handled inbound sales and customer relations calls.
  • Process customer orders in a courteous, efficient and timely manner.
  • Worked the KANA tool, which was my primary way of communication and phone calls if needed.
  • Developed highly emphatic client relationships,and earned reputations for exceeding sales goals.
  • Answer customer telephone calls and escalated calls appropriately.
Telephone Service Representative2019 - 2020
Sears HoldingsOrlando, FL
  • Assisted customers Maintained a clean/organized sales floor.
  • Recommend additional services,ring customers out,answers phones
  • Developed effective relationships with all call center departments through clear communication.
Electronics Sales Associate2018 - 2019
WalmartOrlando, FL
  • Maintained the stock room keeping it clean and organized
  • Put out stock in the mornings and clean during the evenings and setup side stacker and side shelves.
  • Stock sales floor and maintain proper product inventory.
  • Greet customers, receive merchandise unpack and stock on shelves.
Education
High School Diploma of null2018 - 2018
 
 
Grace Watkins
Call Center Representative
Contact Information
Kingstree, SC
(730) 555-3672
gwatkins@example.com
Skills
  • Health Care
  • CCR
  • Burger
  • Absence
  • New Things
  • New People
  • Customer Service
  • Accurate Service
  • Sales Goals
  • Trouble Shooting
 
 
Employment History
Call Center Representative2020 - Present
Sykes Enterprises
Kingstree, SC
  • Provided professional customer service to Bank of America clients.
  • Provide callers with accurate information and excellent customer service.
  • Received customer service calls for Bank of America.
  • Provide information to potential customers interested in opening accounts for utilities.
  • Handled customer service escalation calls to resolution, handled and resolved Gateway shipping issues.
Distribution Center Associate2010 - 2020
Walmart
Louisville, KY
  • Provided excellent service in Customer Service Center and worked as backup Cashier as needed to efficiently process customer transactions.
  • Provided a variety of customer service functions.
  • Handled money and customer service.
  • Recognized for high quality customer service by both customers and supervisor.
Mcdonalds Crew Member2009 - 2010
International Dairy Queen
Louisville, KY
  • Operated and cleaned ice cream machines and fryers.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Prepared products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed.
  • Stock, greet customers, light cleaning, cashier, etc.
Education
High School Diploma of null2009 - 2009
 
 
Douglas Evans
Call Center Representative
Contact Info
Columbus, OH
(990) 555-1568
devans@example.com
Skills
Retail Sales
Procedures
Safety Precautions
TVS
Online
Order Merchandise
Large Amounts
Sales Transactions
Store Management
Customer Service
Employment History
Call Center Representative2020 - Present
Time Warner Cable EnterprisesColumbus, OH
  • Provide world class customer service, up sales to current/ Prospect customers, handle billing, tech support etc.
  • Assisted with troubleshooting TV, Internet & phone; if unable to solve would schedule a technician.
  • Assisted current and potential customers in all aspects of customer sales for the company.
Distribution Center Associate2018 - 2020
TeleperformanceShreveport, LA
  • Monitored customer inquiries and maintained communication with customers through phone and email.
  • Assisted Texas Blue-Cross-Blue Shield eligible recipients with enrollment in health care plans and primary care providers.
  • Received inbound calls from AT&T customers Troubleshoot cellular devices and provided technical support via outbound calls
  • Scanned and verified that each circuit board had completed all necessary tests and procedures.
Electronics Sales Associate2017 - 2018
Sears HoldingsRound Rock, TX
  • Executed sale of electronic equipment in store and online.
  • Monitor the sales floor for potential security risks.
  • Ensured sales floor was properly stocked, organized, and presented.
  • Obtained sales goals with opening up credit cards and offering protection agreements.
Education
High School Diploma of null2017 - 2017
 

What Should Be Included In A Call Center Representative Resume

1

1. Add Contact Information To Your Call Center Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Call Center Representative Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Call Center Representative Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Call Center Representative Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Call Center Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Call Center Representative
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Call Center Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Call Center Representative
Speedway
  • Helped me with my patience, multi-tasking has improved.
  • Troubleshooted issues with fuel pumps and POS equipment to ensure reliable operation.
  • Increased donation amounts using exceptional communication and product knowledge.
  • Handled over 70 incoming call daily from customers placing orders over the phone and internet.
  • Prepared flyers that met specific customer needs, Provided customers with catalogs

Work History Example # 2
Call Center Representative
Bank of America
  • Presented a positive customer experience that leads to improved satisfaction and sales.
  • Emailed and mailed correspondences to customers.
  • Managed quality communication, customer support and product representation for each client.
  • Updated several mortgage databases to monitor mortgage workout progress and facilitate customer and associate communication.
  • Utilized Sametime messenger for communication with colleagues; team leader/ manager.

Work History Example # 3
Call Center Representative
The Home Depot
  • Helped customers with various electrical products and answered numerous telecommunications inquiries.
  • Trained new employees for Phone Center positions.
  • Self-motivated with exceptional communication and computer capabilities.
  • Installed and tested companywide communication systems.
  • Maintained a positive appearance of the store by assisting coworkers in keeping the store clean.

Work History Example # 4
Home Health Aid
People Care Holdings
  • Received HHA (Home Health Aide) certification and served as a caregiver for clientele.
  • Certified Nurse Assistant (CNA) 1997-1998 New Grove Manor, East Orange, NJ Essex County Assist resident with ADLs.
  • Provided end of life care for hospice patients.
  • Assisted clients with personal care and ambulation Dispensed medications Scheduled appointments and accompanied clients to appointments Responsible for maintaining communication with clients
  • Specialized in personal hygiene, meal preparation, feeding, ambulating, Hoyer -lift and accompanying to doctors' visits.

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5

5. Highlight Your Call Center Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your call center representative resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Professional Credit Associate (PCA)
  3. HIPAA Professional (HIPAAP)
  4. International Accredited Business Accountant (IABA)
  5. Certified Information Technology Professional (CITP)
  6. Certified Customer Service Representative (CCSR)
  7. Certified Network Computer Technician (CNCT)
  8. Certified Personal Trainer
  9. Certified Customer Service Specialist (CSS)
  10. Computer Service Technician (CST)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021