Research Summary. We analyzed 21,904 call center representative resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Teleperformance USA and Convergys. Here are the key facts about call center representative resumes to help you get the job:

  • The average call center representative resume is 279 words long
  • The average call center representative resume is 0.6 pages long based on 450 words per page.
  • Strong customer service is the most common skill found on a call center representative resume. It appears on 80.0% of resumes.
After learning about how to write a professional call center representative resume, you can make sure your resume checks all the boxes with our resume builder.

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Call Center Representative Resume Example

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Call Center Representative Resume

What Should Be Included In A Call Center Representative Resume

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1. Add Contact Information To Your Call Center Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Call Center Representative Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com
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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Call Center Representative Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Call Center Representative Resume Relevant Education Example #2
High School Diploma 2014 - 2016
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3. Next, Create A Call Center Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Call Center Representative Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Data Entry Skills

    Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Customer Interaction Skills

    Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

  • Telephone Calls Skills

    Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

  • Credit Card Skills

    A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Top Skills for a Call Center Representative
Source: Zippia.com
  • Strong Customer Service, 80.0%
  • Customer Service, 3.9%
  • Patients, 2.4%
  • Data Entry, 2.1%
  • Troubleshoot, 0.9%
  • Other Skills, 10.7%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

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4. List Your Call Center Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1
Call Center Representative
Speedway
  • Helped me with my patience, multi-tasking has improved.
  • Troubleshooted issues with fuel pumps and POS equipment to ensure reliable operation.
  • Increased donation amounts using exceptional communication and product knowledge.
  • Handled over 70 incoming call daily from customers placing orders over the phone and internet.
  • Prepared flyers that met specific customer needs, Provided customers with catalogs

Work History Example # 2
Call Center Representative
Bank of America
  • Presented a positive customer experience that leads to improved satisfaction and sales.
  • Emailed and mailed correspondences to customers.
  • Managed quality communication, customer support and product representation for each client.
  • Updated several mortgage databases to monitor mortgage workout progress and facilitate customer and associate communication.
  • Utilized Sametime messenger for communication with colleagues; team leader/ manager.

Work History Example # 3
Call Center Representative
The Home Depot
  • Helped customers with various electrical products and answered numerous telecommunications inquiries.
  • Trained new employees for Phone Center positions.
  • Self-motivated with exceptional communication and computer capabilities.
  • Installed and tested companywide communication systems.
  • Maintained a positive appearance of the store by assisting coworkers in keeping the store clean.

Work History Example # 4
Home Health Aid
People Care Holdings
  • Received HHA (Home Health Aide) certification and served as a caregiver for clientele.
  • Certified Nurse Assistant (CNA) 1997-1998 New Grove Manor, East Orange, NJ Essex County Assist resident with ADLs.
  • Provided end of life care for hospice patients.
  • Assisted clients with personal care and ambulation Dispensed medications Scheduled appointments and accompanied clients to appointments Responsible for maintaining communication with clients
  • Specialized in personal hygiene, meal preparation, feeding, ambulating, Hoyer -lift and accompanying to doctors' visits.

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5. Highlight Your Call Center Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your call center representative resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Professional Credit Associate (PCA)
  3. HIPAA Professional (HIPAAP)
  4. International Accredited Business Accountant (IABA)
  5. Certified Information Technology Professional (CITP)
  6. Certified Customer Service Representative (CCSR)
  7. Certified Network Computer Technician (CNCT)
  8. Certified Personal Trainer
  9. Certified Customer Service Specialist (CSS)
  10. Computer Service Technician (CST)

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6. Finally, Add a Call Center Representative Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Call Center Representative Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
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Call Center Representative Resumes FAQs

What Should I Put On My Resume For A Call Center Job?

For a call center job resume, you should put experience and qualifications that highlight core skills needed for working in a call center, such as outstanding communication and problem-solving skills.

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