Average Call Center Representative Salary
$27,000 yearly
$9.64 hourly
Updated July 8, 2021
$20,000
10 %
$27,000
Median
$36,000
90 %
Call center representatives in the United States make an average salary of $27,349 per year or $13.15 per hour. People on the lower end of that spectrum, the bottom 10% to be exact, make roughly $20,000 a year, while the top 10% makes $36,000. As most things go, location can be critical. Alaska, Washington, Massachusetts, California, and Hawaii provide the highest call center representative salaries.

Average Call Center Representative Salary By State

The darker areas on the map show where call center representatives earn the highest salaries across all 50 states.

Average Salary

Call Center Representative average salary by State

StateascdescAvg. salaryascdescHourly rateascdesc
Alabama
Alabama
$23,606
$23,606
$11.35
$11.35
Alaska
Alaska
$38,621
$38,621
$18.57
$18.57
Arizona
Arizona
$28,647
$28,647
$13.77
$13.77
Arkansas
Arkansas
$22,413
$22,413
$10.78
$10.78
California
California
$31,924
$31,924
$15.35
$15.35
Colorado
Colorado
$27,938
$27,938
$13.43
$13.43
Connecticut
Connecticut
$30,210
$30,210
$14.52
$14.52
Delaware
Delaware
$28,127
$28,127
$13.52
$13.52
District of Columbia
District of Columbia
$38,187
$38,187
$18.36
$18.36
Florida
Florida
$22,914
$22,914
$11.02
$11.02
Georgia
Georgia
$24,128
$24,128
$11.60
$11.60
Hawaii
Hawaii
$31,599
$31,599
$15.19
$15.19
Idaho
Idaho
$23,125
$23,125
$11.12
$11.12
Illinois
Illinois
$28,218
$28,218
$13.57
$13.57
Indiana
Indiana
$26,751
$26,751
$12.86
$12.86
Iowa
Iowa
$27,217
$27,217
$13.09
$13.09
Kansas
Kansas
$27,024
$27,024
$12.99
$12.99
Kentucky
Kentucky
$25,785
$25,785
$12.40
$12.40
Louisiana
Louisiana
$26,030
$26,030
$12.51
$12.51
Maine
Maine
$29,307
$29,307
$14.09
$14.09
Maryland
Maryland
$28,435
$28,435
$13.67
$13.67
Massachusetts
Massachusetts
$33,057
$33,057
$15.89
$15.89
Michigan
Michigan
$26,366
$26,366
$12.68
$12.68
Minnesota
Minnesota
$31,504
$31,504
$15.15
$15.15
Mississippi
Mississippi
$26,348
$26,348
$12.67
$12.67
Missouri
Missouri
$26,695
$26,695
$12.83
$12.83
Montana
Montana
$26,934
$26,934
$12.95
$12.95
Nebraska
Nebraska
$26,532
$26,532
$12.76
$12.76
Nevada
Nevada
$28,094
$28,094
$13.51
$13.51
New Hampshire
New Hampshire
$28,901
$28,901
$13.89
$13.89
New Jersey
New Jersey
$29,864
$29,864
$14.36
$14.36
New Mexico
New Mexico
$26,712
$26,712
$12.84
$12.84
New York
New York
$30,949
$30,949
$14.88
$14.88
North Carolina
North Carolina
$25,250
$25,250
$12.14
$12.14
North Dakota
North Dakota
$29,163
$29,163
$14.02
$14.02
Ohio
Ohio
$26,392
$26,392
$12.69
$12.69
Oklahoma
Oklahoma
$24,128
$24,128
$11.60
$11.60
Oregon
Oregon
$30,279
$30,279
$14.56
$14.56
Pennsylvania
Pennsylvania
$28,095
$28,095
$13.51
$13.51
Rhode Island
Rhode Island
$31,062
$31,062
$14.93
$14.93
South Carolina
South Carolina
$23,947
$23,947
$11.51
$11.51
South Dakota
South Dakota
$25,818
$25,818
$12.41
$12.41
Tennessee
Tennessee
$24,083
$24,083
$11.58
$11.58
Texas
Texas
$26,329
$26,329
$12.66
$12.66
Utah
Utah
$25,046
$25,046
$12.04
$12.04
Vermont
Vermont
$31,317
$31,317
$15.06
$15.06
Virginia
Virginia
$24,527
$24,527
$11.79
$11.79
Washington
Washington
$33,822
$33,822
$16.26
$16.26
West Virginia
West Virginia
$22,531
$22,531
$10.83
$10.83
Wisconsin
Wisconsin
$30,809
$30,809
$14.81
$14.81
Wyoming
Wyoming
$16,636
$16,636
$8.00
$8.00

Highest Paying Cities For Call Center Representative

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Newark, CA
Newark, CA
$33,605
$33,605
$16.16
$16.16
Boston, MA
Boston, MA
$33,074
$33,074
$15.90
$15.90
Urban Honolulu, HI
Urban Honolulu, HI
$31,660
$31,660
$15.22
$15.22
Minneapolis, MN
Minneapolis, MN
$31,508
$31,508
$15.15
$15.15
Oshkosh, WI
Oshkosh, WI
$31,201
$31,201
$15.00
$15.00
New York, NY
New York, NY
$30,980
$30,980
$14.89
$14.89

The largest raises come from changing jobs.

See what's out there.

Average Call Center Representative Salary Over Time

Compare salaries for individual cities or states with the national average.

Location

    How Much Do Call Center Representatives Make In Different Industries?

    Call center representative salaries can vary on many factors, including what industry a job is in. In fact, jobs with finance, health care, and media companies tend to be the highest paying. Furthermore, a call center representative can make a yearly salary of $33,287 while working for finance companies. All the while, other call center representatives are making $31,547 at health care companies and $29,208 at media companies. One industry call center representatives may want to avoid is the professional industry as it offers the lowest average salary at $24,148.
    Industry
    Avg. Salary
    Range
    1. Finance
    $33,287
    Avg. Salary
    $20k
    $38k
    2. Health Care
    $31,547
    Avg. Salary
    $20k
    $38k
    3. Media
    $29,208
    Avg. Salary
    $20k
    $38k
    4. Retail
    $26,770
    Avg. Salary
    $20k
    $38k
    5. Technology
    $24,970
    Avg. Salary
    $20k
    $38k
    6. Professional
    $24,148
    Avg. Salary
    $20k
    $38k

    High Paying Call Center Representative Jobs

    Average JOB Salary by Field

    Customer Relations Representative

    Avg. salary: $33,903

    A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
    144,616 Customer Relations Representative Jobs
    Business Representative

    Avg. salary: $50,785

    Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.
    120,132 Business Representative Jobs
    Customer Care Representative

    Avg. salary: $30,595

    A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
    156,196 Customer Care Representative Jobs
    Customer Service Representative

    Avg. salary: $29,624

    Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
    144,232 Customer Service Representative Jobs
    Account Services Representative

    Avg. salary: $34,530

    An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.
    190,056 Account Services Representative Jobs
    Customer Support Representative

    Avg. salary: $29,962

    A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
    156,795 Customer Support Representative Jobs

    Call Center Representative Salaries By Years Of Experience

    The salary for a call center representative can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Call Center Representatives The Most?

    If you insist on knowing when your check is going to come and for how much, then you'd be better off working for companies like AT&T; and Dish Network as they offer the highest salaries for call center representatives.
    Company

    Recently Added Call Center Representative Salaries

    Location
    CompanyascdescJobascdescLocationascdescDate AddedascdescSalaryascdesc
    Call Center Representative
    Call Center Representative
    Ukiah, CA
    Ukiah, CA
    06/30/2021
    06/30/2021
    $33,392
    $33,392
    06/30/2021
    Charter Spectrum
    Charter Spectrum
    Call Center Sales, Plus Commission and
    Call Center Sales, Plus Commission and
    Call Center Sales, Plus Commission and
    Columbus, OH
    Columbus, OH
    06/30/2021
    06/30/2021
    $55,095
    $55,095
    06/30/2021
    Virtual Inbound Sales Call Center Representative
    Virtual Inbound Sales Call Center Representative
    Bowne, MI
    Bowne, MI
    06/30/2021
    06/30/2021
    $30,095
    $30,095
    06/30/2021
    Comcast
    Comcast
    Inbound Sales Call Center Representative
    Inbound Sales Call Center Representative
    Inbound Sales Call Center Representative
    Jacksonville, FL
    Jacksonville, FL
    06/30/2021
    06/30/2021
    $22,227
    $22,227
    06/30/2021
    XXX
    XXX
    Call Center Representative
    Call Center Representative
    Call Center Representative
    Mount Prospect, IL
    Mount Prospect, IL
    06/29/2021
    06/29/2021
    $31,305
    $31,305
    06/29/2021
    A-Line Staffing Solutions
    A-Line Staffing Solutions
    Healthcare Call Center Representative
    Healthcare Call Center Representative
    Healthcare Call Center Representative
    Las Vegas, NV
    Las Vegas, NV
    06/29/2021
    06/29/2021
    $31,305
    $31,305
    06/29/2021
    Godshall Recruiting
    Godshall Recruiting
    Laurens County Call Center REP
    Laurens County Call Center REP
    Laurens County Call Center REP
    Laurens, SC
    Laurens, SC
    06/29/2021
    06/29/2021
    $31,305
    $31,305
    06/29/2021
    Call Center Representative
    Call Center Representative
    Houston, TX
    Houston, TX
    06/29/2021
    06/29/2021
    $30,262
    $30,262
    06/29/2021
    Capgemini
    Capgemini
    Call Center/Contact Center REP (Remote)
    Call Center/Contact Center REP (Remote)
    Call Center/Contact Center REP (Remote)
    Charlotte, NC
    Charlotte, NC
    06/29/2021
    06/29/2021
    $23,166
    $23,166
    06/29/2021
    Call Center Representative
    Call Center Representative
    Columbia, SC
    Columbia, SC
    06/29/2021
    06/29/2021
    $27,131
    $27,131
    06/29/2021

    Average Call Center Representative Salary by Demographic

    Call Center Representative Gender Pay Gap

    male-income
    Male Income
    $27,284
    female-income
    Female Income
    $26,825
    Median Call Center Representative Income by Race
    Asian call center representatives have the highest average salary compared to other ethnicities. Black or african american call center representatives have the lowest average salary at $26,675.
    $28,000
    $27,000
    $26,000
    White
    Black or African American
    Asian
    Unknown
    Hispanic or Latino
    Ethnicityascdesc
    Salaryascdesc
    White$27,076
    Black or African American$26,675
    Asian$27,636
    Unknown$26,931
    Hispanic or Latino$26,954
    Average Call Center Representative Salary by Education Level
    Call center representatives with a Masters degree earn more than those without, at $31,607 annually. With a Bachelors degree, call center representatives earn a median annual income of $29,965 compared to $27,594 for call center representatives with an Associate degree.
    $32,000
    $31,000
    $30,000
    $29,000
    $28,000
    $27,000
    $26,000
    High School Diploma or Less
    Some College/ Associate Degree
    Bachelor's Degree
    Master's Degree
    Educationascdesc
    Salaryascdesc
    High School Diploma or Less$26,825
    Some College/ Associate Degree$27,594
    Bachelor's Degree$29,965
    Master's Degree$31,607