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Updated February 9, 2022
Average Call Center Representative Salary
14.02 hourly
To create our salary estimates, Zippia starts with data published in publicly available sources such as the U.S. Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC) Show More
$29,000 yearly

Entry level Salary
$22,000 yearly
$22,000
10 %
$29,000
Median
$37,000
90 %
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What is a Call Center Representative's Salary?

PercentileAnnual SalaryMonthly SalaryHourly Rate
90th Percentile$37,000$3,083$18
75th Percentile$33,000$2,750$16
Average$29,153$2,429$14
25th Percentile$25,000$2,083$12
10th Percentile$22,000$1,833$11

Average Call Center Representative Salary By State

The darker areas on the map show where call center representatives earn the highest salaries across all 50 states.

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  • County View
Average Salary:

Call Center Representative average salary by State

StateAvg. SalaryHourly RateJob Count
Alabama$23,275$11.191,787
Alaska$31,091$14.95216
Arizona$31,068$14.943,000
Arkansas$23,568$11.33849
California$35,128$16.898,111
Colorado$30,001$14.422,032
Connecticut$30,435$14.631,093
Delaware$29,778$14.32462
District of Columbia$33,148$15.94192
Florida$24,874$11.967,363
Georgia$23,536$11.323,929
Hawaii$39,335$18.91270
Idaho$25,897$12.45684
Illinois$30,626$14.725,106
Indiana$27,520$13.232,884
Iowa$28,683$13.791,906
Kansas$27,350$13.151,293
Kentucky$26,696$12.831,967
Louisiana$25,985$12.491,362
Maine$29,488$14.18906
Maryland$29,837$14.341,944
Massachusetts$32,478$15.612,807
Michigan$29,332$14.103,320
Minnesota$33,988$16.342,810
Mississippi$21,650$10.411,061
Missouri$28,247$13.582,521
Montana$28,604$13.75651
Nebraska$27,092$13.03945
Nevada$30,149$14.49921
New Hampshire$29,701$14.28716
New Jersey$30,982$14.902,772
New Mexico$26,864$12.92910
New York$32,310$15.534,157
North Carolina$25,593$12.304,031
North Dakota$28,964$13.93476
Ohio$28,482$13.694,668
Oklahoma$24,706$11.881,328
Oregon$34,449$16.561,162
Pennsylvania$29,103$13.994,572
Rhode Island$30,408$14.62470
South Carolina$24,097$11.591,995
South Dakota$26,806$12.89492
Tennessee$24,185$11.632,687
Texas$26,891$12.939,215
Utah$28,101$13.511,184
Vermont$30,801$14.81241
Virginia$25,494$12.263,290
Washington$37,233$17.901,867
West Virginia$24,030$11.55827
Wisconsin$32,730$15.742,167
Wyoming$25,970$12.49333

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Highest Paying Cities For Call Center Representative

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CityAvg. SalaryHourly Rate
Urban Honolulu, HI$39,411$18.95
Los Angeles, CA$34,782$16.72
Portland, OR$34,311$16.50
Saint Paul, MN$33,985$16.34
Milwaukee, WI$32,679$15.71
Boston, MA$32,459$15.61

How much does a Call Center Representative make?

  • The average Call Center Representative makes $29,153 in the United States.
  • The average hourly pay for a Call Center Representative is $14.02.
  • The average entry-level Call Center Representative salary is $22,000.
  • Highest paying states for Call Center Representative are Hawaii ($39,335), Washington ($37,233), California ($39,335) and Oregon ($39,335).
  • Highest paying cities for Call Center Representative are Newark, CA ($39,411), Los Angeles, CA, Portland, OR, Saint Paul, MN and Milwaukee, WI.
  • Call Center Representatives on the lower end of that spectrum, the bottom 10% to be exact, make roughly $22,000 a year, while the top 10% makes $37,000.
  • The best-paid 25% made $33,000 that year, while the lowest-paid 25$ made $25,000
  • Industries with the highest Call Center Representative salaries are Finance, Technology and Health Care.

Average Call Center Representative Salary Over Time

Compare salaries for individual cities or states with the national average.

    Call Center Representative Salary By Year

    YearAvg. SalaryHourly Rate% Change
    2022$29,200$14.02+3.1%
    2021$28,200$13.58+2.8%
    2020$27,500$13.20+2.5%
    2019$26,800$12.87+1.8%
    2018$26,300$12.63+1.8%

    How Much Do Call Center Representatives Make In Different Industries?

    Call Center Representative salaries can vary on many factors, including what industry a job is in. In fact, jobs with Finance, Technology, and Health Care companies tend to be the highest paying. Furthermore, a Call Center Representative can make a yearly salary of $30,424 while working for Finance companies. All the while, other Call Center Representatives are making $28,723 at Technology companies and $28,571 at Health Care companies. One industry Call Center Representatives may want to avoid is the Professional industry as it offers the lowest average salary at $26,323.

    Highest Paying Industries For Call Center Representatives

    RankIndustryAverage Call Center Representative SalaryCall Center Representative Salary Range
    1Finance
    $30,424
    $23k
    $34k
    2Technology
    $28,723
    $23k
    $34k
    3Health Care
    $28,571
    $23k
    $34k
    4Telecommunication
    $26,869
    $23k
    $34k
    5Retail
    $26,566
    $23k
    $34k
    6Professional
    $26,323
    $23k
    $34k

    High Paying Call Center Representative Jobs

    Average JOB Salary by Field

    Call Center Representative Salary
    A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
    Customer Relations Representative

    Avg. salary: $33,370

    A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
    Business Representative

    Avg. salary: $49,210

    Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.
    Customer Care Representative

    Avg. salary: $32,795

    A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
    Customer Service Representative

    Avg. salary: $30,264

    Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
    Account Services Representative

    Avg. salary: $35,583

    An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.
    Customer Support Representative

    Avg. salary: $32,430

    A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.

    Average Salary By Related Field

    Job TitleAnnual SalaryMonthly SalaryHourly RateJob Openings
    Customer Relations Representative$33,370$2,781$16.04262,644
    Business Representative$49,211$4,101$23.66212,895
    Customer Care Representative$32,795$2,733$15.77245,697
    Customer Service Representative$30,264$2,522$14.55273,364
    Account Services Representative$35,584$2,965$17.11376,224
    Customer Support Representative$32,431$2,703$15.59288,078
    Job Openings

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    Call Center Representative Jobs You Might Like

    And if you're looking for a job, here are the five top employers hiring now:

    1. Bank of America Jobs (245)
    2. Xerox Jobs (1,214)
    3. Maximus Jobs (437)
    4. Kelly Services Jobs (466)
    5. AT&T Jobs (631)

    Call Center Representative Salaries By Years Of Experience

    The salary for a Call Center Representative can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Call Center Representatives The Most?

    If you insist on knowing when your check is going to come and for how much, then you'd be better off working for companies like Palomar Health and Eisenhower Medical Center as they offer the highest salaries for Call Center Representatives.

    Highest Paying Companies For Call Center Representatives

    RankCompanyZippia ScoreAverage Call Center Representative SalaryAverage Salary
    1$56,897
    2$44,315
    3$41,996
    4$41,464
    5$40,949
    6$39,147

    And if you're looking for a job, here are the five top employers hiring now:

    1. Bank of America Jobs (245)
    2. Xerox Jobs (1,214)
    3. Maximus Jobs (437)
    4. Kelly Services Jobs (466)
    5. AT&T Jobs (631)

    How much should you get paid?

    Tell us about yourself to get a free, personalized Zippia Salary Report and suggestions on how to increase your pay.

    Recently Added Call Center Representative Salaries

    CompanyJobLocationDate AddedSalary
    StaffanationCall Center Representative-Excellent Benefits PackageCovington, KY01/31/2022$33,392
    SpectrumCall Center RepresentativeSaint Petersburg, FL01/31/2022$37,440
    Jordans FurnitureCall Center RepresentativeTaunton, MA01/31/2022$37,566
    SpectrumCall Center Sales, Plus Commission and Incentives!Milwaukee, WI01/31/2022$50,704
    SpectrumCall Center Sales Representative PH)Saint Ann, MO01/31/2022$59,650
    at&TCall Center Sales and Service RepresentativeFrisco, TX01/31/2022$38,881
    SpectrumCall Center Sales Representative PH)Milwaukee, WI01/31/2022$50,704
    Walt Disney World ResortGuest Service Call Center-Call Center Representative Bench)Orlando, FL01/31/2022$31,305
    SpectrumCall Center Sales, Plus Commission and Incentives!Lake Mary, FL01/31/2022$48,104
    MCICall Center Job Openings (Immediately)Sioux City, IA01/31/2022$27,340

    Average Call Center Representative Salary by Demographic

    Call Center Representative Gender Pay Gap

    male-income
    Male Income
    $28,607
    female-income
    Female Income
    $27,977
    GenderIncome
    Male$28,607
    Female$27,977
    Median Call Center Representative Income by Race
    Asian Call Center Representatives have the highest average salary compared to other ethnicities. Black or African American Call Center Representatives have the lowest average salary at $28,025.
    $30,000
    $24,000
    $18,000
    $12,000
    $6,000
    $0
    White
    Black or African American
    Asian
    Hispanic or Latino

    Call Center Representative Income by Race

    EthnicitySalary
    White$28,486
    Black or African American$28,025
    Asian$28,520
    Hispanic or Latino$28,208
    Average Call Center Representative Salary by Education Level
    Call Center Representatives with a Masters degree earn more than those without, at $33,006 annually. With a Bachelors degree, Call Center Representatives earn a median annual income of $31,581 compared to $28,625 for Call Center Representatives with an Associate degree.
    $35,000
    $28,000
    $21,000
    $14,000
    $7,000
    $0
    High School Diploma or Less
    Master's Degree
    Bachelor's Degree
    Some College/ Associate Degree

    Call Center Representative Salary by Education Level

    EducationSalary
    High School Diploma or Less$27,977
    Master's Degree$33,006
    Bachelor's Degree$31,581
    Some College/ Associate Degree$28,625

    Call Center Representative Salaries FAQs

    What is a good starting salary for a Call Center Representative?

    A good starting salary for a call center representative is $22,000 in the United States. That puts you in the 10th percentile of annual income for a call center representative in the U.S., which is about what you would expect if you were new to the field. The average salary for call center representatives is $29,153, but that normally requires some level of experience to achieve. Furthermore, a good starting salary for a call center representative can vary by state.

    What call center pays the most?

    Call Centers that pay the most are based on location and type of call center.

    Call centers located in California and New York City, for example, pay higher than call centers in Arkansas or Florida. The higher-paying call centers are usually for software applications (e.g., Cisco) or based on experience. Senior-level center managers, for example, can earn around $28.01 an hour.

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