Top Call Center Representative Skills

Below we've compiled a list of the most important skills for a Call Center Representative. We ranked the top skills based on the percentage of Call Center Representative resumes they appeared on. For example, 32.1% of Call Center Representative resumes contained Customer Service as a skill. Let's find out what skills a Call Center Representative actually needs in order to be successful in the workplace.

The six most common skills found on Call Center Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Call Center Representative jobs:
  • Processed authorizations for medical appointments and procedures, placed outgoing phone calls to complete follow-up on customer service requests as necessary.
  • Answered customer inquires, completed transactions, activated cards, provided quality customer service, maintains call center database by entering information
  • Managed supervisor customer service calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Required to provide superior customer service in a contact/call center/help desk environment through multiple channels of correspondence.
  • Maintained high standards of customer service and satisfaction while assisting members and providers with eligibility and benefits.
  • Provided superior customer service while developing communication skills by interacting daily with a diverse national clientele.
  • Demonstrate time flexibility towards work shifts to satisfy customer service requirements and commitments to team members.
  • Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
  • Provide responsive and professional customer service to providers regarding status of medical and dental claims.
  • Provided high quality customer service in an informative, personable and innovative manner to customers.
  • Provide exceptional customer service by responding to all inbound customer calls and written correspondence.
  • Provide customer service by answering inquiries and finding solutions for customers needing technical support.
  • Developed, evaluated and improved department procedures related to customer service and quality.
  • Maintained and coached telephone representatives in keeping the highest quality of customer service.
  • Process customer service inquiries by phone while exceeding departmental productivity and quality standards.
  • Provide exceptional customer service to ensure client relationship and potential future referrals.
  • Provided excellent customer service, while building customer satisfaction and loyalty.
  • Provided exceptional customer service, exceeded expectations and built long-term loyalty.
  • Maintained positive attitude while providing outstanding customer service for roadside assistance.
  • Provide exceptional customer service and capable of customer resolution abilities.

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2. Phone Calls

high Demand
Here's how Phone Calls is used in Call Center Representative jobs:
  • Documented and processed details of incoming phone calls
  • Conducted outbound phone calls to ensure various call center client's needs were being met in a timely and satisfactory manner.
  • Receive 1000 daily external and internal phone calls for four hotels, eight restaurants, two spas and various small stores.
  • Answered phone calls and assisted patients, family members, doctors and nurses with questions, health concerns and class registration.
  • Answered and made phone calls for various clients, assisted customer with purchase and answered any questions to complete the sale.
  • Answered approximately 100 incoming phone calls per day and made outbound calls with the goal of increasing business, customer retention.
  • Received Inbound phone calls from customers regarding possible fraudulent activity on credit card accounts, verified identity of customers and transactions.
  • Answer inbound phone calls, identify and resolve caller needs, and provide information, also provided sales for the company.
  • Evaluated phone calls during one-on-one coaching sessions to discuss job performance and to develop new customer service and conflict resolution strategies.
  • Answered phone calls and directed inquiries to what campus they needed to go to and whom they needed to speak with.
  • Take inbound phone calls for several catalog companies such as Coach Factory, Armani Exchange, Chasing Fireflies, etc.
  • Call center advocate for UnitedHealthCare, answered phone calls, transferred calls, helped with insurance questions and insurance claims.
  • Answered inbound phone calls from service technicians and customers concerning information about new and small business installation of phone lines.
  • Received visitors and answered phone calls, handled routine matters, responded to routine and non-technical requests for information.
  • Answer phone calls from hospital staff for technology help desk for 3 hospitals transitioning to new medical software system.
  • Answer phone calls and questions about the size, location, and price of the houses that are for sale
  • Assisted consumers with understanding and examining their purchased products, answered phone calls, and built rapport with clients.
  • Oversee night shift Sales Representatives * Ensure that the shift runs smoothly * Answer phone calls * Answer questions
  • Placed phone calls to verify all screenings and certificates of bus aids and drivers were up to date.
  • Worked on multiple projects for multiple clients simultaneously, with minimum requirement of 100 phone calls per day.

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3. Data Entry

high Demand
Here's how Data Entry is used in Call Center Representative jobs:
  • Performed data entry services with regard to updating alumni information and processing confidential financial transactions for the Annual Fund Campaign.
  • Utilized data entry skills to maintain documentation of calls and accurate records to contribute to regulatory compliance and department efficiency.
  • Explained benefits of programs offered by HRSA to potential applicants while performing accurate data entry to document conversation.
  • Maintained proficiency in using personal computer, data entry terminal and other common office equipment software.
  • Perform customer account data entry into various company computer programs while maintaining customer confidentiality.
  • Managed the data entry of pertinent commercial/residential claim data and updated client records.
  • Obtain possible customer leads data entry and maintenance of customer/potential customer data bases.
  • Maintained accurate data entry of customer information, including confidential financial information.
  • Completed supporting paperwork and data entry as required accurately capturing customer information.
  • Performed data entry for corporation as pertaining to members demographic changes.
  • Maintained records management system through data entry of all business correspondence.
  • Facilitated records management and data entry for Health Net Federal Services.
  • Performed data entry and maintenance of customer/potential customer data bases.
  • Conducted extensive data entry of customer information and sales transactions.
  • Documented and organized multiple progress reports in data entry program.
  • Performed data entry to update records for customer information.
  • Perform data entry into NYC exclusive computerized tracking system.
  • Processed and tracked orders utilizing advanced computerized data entry.
  • Performed alpha numeric data entry on customer account information.
  • Received excellent feedback for quality assurance Data entry.

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4. Technical Support

high Demand
Here's how Technical Support is used in Call Center Representative jobs:
  • Performed daily maintenance of customer request and warranty information along with replacement request and technical support for different models of tablets.
  • Provided quality customer service incoming- phones, assisted customers with technical support of entertainment equipment and electronics purchased with company warranty.
  • Provided technical support via telephone problem-solving in all areas of digital cameras and computer software and hardware functionality.
  • Resolved customer issues, consulting with third-party software/hardware technical support and senior call center representatives as needed.
  • Assisted consumers with technical support issues, and occasionally performed Eligibility Discrepancy and Coverage Investigation reports.
  • Gained call center experience by providing great customer service and assisting employees with numerous technical/non-technical support.
  • Followed a set criteria and procedures to provided technical support to approximately 55,000 end users nationwide.
  • Served as technical support assistant resetting domain passwords and creating user accounts using active directory.
  • Provided Tier I technical support (activating/re-programming cellular devices to resolve network connectivity issues).
  • Performed suggestive selling on promotional and directed customers to technical support department when needed.
  • Schedule new cable service installations and technical support services based on customer availability.
  • Provide over the phone technical support to customers having difficulty navigating websites.
  • Provided technical support for customers experiencing difficulties docking or retrieving bike.
  • Provided technical support to customer service representatives regarding complex problems.
  • Provide troubleshooting and technical support for customers regarding water heaters.
  • Provide excellent client service to customers regarding any technical support.
  • Cross trained other Solution Center Representatives in English/Spanish Technical Support.
  • Provide technical support and guidance to less experienced Representatives.
  • Assisted pharmacist with technical support for claims adjudication process.
  • Provided technical support to customers regarding their wireless equipment.

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5. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Call Center Representative jobs:
  • Demonstrated trustworthiness by responsibly managing credit card transactions accurately.
  • Process all credit card transactions accurately.
  • Marketed product with up sales, placed orders and processed credit card transactions, implemented customer service skills to complete orders.
  • Operated a cash register for cash, check and credit card transactions with [100] % accuracy.
  • Processed credit card transactions through a voice authorization system, connecting merchants to issuing banks when required.
  • Maintained and balanced large volumes of credit card transactions quickly and accurately on a daily basis.
  • Enter customer's delivery information into the computer and handle credit card transactions over the phone.
  • Processed credit card transactions for MBTA Ride customers looking to add value to their Ride accounts.
  • Answer calls and assists merchants with problems with funding for credit card transactions and problems with terminals
  • Answered calls from customers and stores, inquiries regarding credit card transactions and refunds.
  • Handled incoming authorization calls for both retail credit card transactions and fuel cards.
  • Refunded credit card transactions and followed up with customers regarding online orders.
  • Process credit card transactions swiftly and with zero errors in calculations.
  • Complete credit card transactions for unpaid bills, and orders placed.
  • Assist members with questions and process credit card transactions for memberships.
  • Greeted customers upon entrance and handled all credit card transactions.
  • Cash Handling: Responsible for receiving cash/credit card transactions.
  • Processed payment of customer debit or credit card transactions.
  • Assisted customer to reconcile credit card transactions and deposits.
  • Utilized their computer system with the credit card transactions.

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6. High Call Volume

high Demand
Here's how High Call Volume is used in Call Center Representative jobs:
  • Worked effectively under pressure during times of high call volume or when assisting escalated customer situations.
  • Recognized for expert technical and customer service support provided consistently in a high call volume environment.
  • Call Center Representative with expertise providing customer support in high call volume environments.
  • Provided excellent customer service, answered calls and responded to emails for a high call volume college loan customer service center.
  • Process a high call volume, providing emergency roadside service to members, helping them as quickly and efficiently as possible.
  • Maintained a positive and cooperative tone with both customers and coworkers in a fast paced, high call volume environment.
  • Managed high call volume in fast paced Customer Service call center with 70-100 inbound and 30-60 outbound collection calls.
  • Call center: answering phone inquiries about tax software while being engaging and in a high call volume setting.
  • Provided extended call center staff support on occasion due to call-outs, high call volume and CCR requested assists.
  • Ordered parts for mechanics, scheduled service appointments for damaged/broken vehicles, handled high call volume for dealership.
  • Create, maintain, and enter information into databases, Managed high call volume with tact and professionalism.
  • Utilized computer technology and specialized systems to handle high call volumes via telephone, fax, and email.
  • Schedule appointments while providing positive service experience to maximize donor show rates in high call volume call center.
  • Handled high call volume, customer deliveries, payments, and explained new products to customers.
  • Processed calls (High call volume) and transferred escalated calls to management when necessary.
  • Call Center and direct incoming/outgoing calls, high call volume of 100-250 calls per day.
  • Handled high call volume, assisting and resolve inquiries pertaining to video service and bills.
  • Managed a high call volume in a complex, fast-paced and challenging call center environment.
  • Skilled in high call volume call center setting, receiving over 100 service calls daily.
  • Managed high call volumes in directing customers to appropriate departments and concerns to franchisees.

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7. Outbound Calls

high Demand
Here's how Outbound Calls is used in Call Center Representative jobs:
  • Answered inbound calls, made outbound calls providing information regarding educational programs matching interests with higher learning institutes for possible enrollment.
  • Initiated outbound calls to registered voters taking surveys for upcoming polls and elections using professional telephone etiquette in solicitation.
  • Received inbound and made outbound calls to Pharmaceutical Representatives seeking properly working technology equipment.
  • Promoted to quality assurance- monitored and performed evaluation on inbound and outbound calls.
  • Placed outbound calls to customers regarding insurance information Tracked data using word.
  • Received inbound and outbound calls to customers servicing customers and promoting company.
  • Prioritized and responded to high volume of inbound/outbound calls for professional businesses.
  • Communicated exceptional service to Lane Bryant/Catherine's customers via inbound/outbound calls.
  • Performed inbound/outbound calls to assist and direct Colorado Medicaid providers.
  • Provide excellent customer service during inbound/outbound calls.
  • Processed between 400-600 calls a day * Help callers gather information about furthering their education * Made outbound calls to clients.
  • Answer inbound calls and make outbound calls to potential clients in order to sell the company's beauty products and services.
  • Make outbound calls to verify insurance and input data into to a proprietary legacy computer system, within agreed performance standards.
  • Dispatch Accomplishments Employee of the Quarter 2007 Skills Used Data Entry 45 wpm Telephone Etiquette Inbound and Outbound Calls Customer Care
  • Started on team placing outbound calls to collect data on progress of recalls per FDA guidelines, called effectiveness checks.
  • Take proper care that the outbound calls do not disturb, annoy, or offend people enrolled in do-not-call lists.
  • Placed outbound calls to alumni in an effort to raise funds for the Annual Fund at Eastern Michigan University.
  • Answer phones, Make outbound calls to potential Verizon customers, Sell Verizon products and services, Meet sales goals
  • Handle inbound and outbound calls and provide one-call resolution to problems reported, selling products, and updating accounts.
  • Call center representative making outbound calls to clients inquiring about the health insurance that's best suitable for them.

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8. Customer Accounts

high Demand
Here's how Customer Accounts is used in Call Center Representative jobs:
  • Responsibilities-Managed and troubleshoot Customer accounts-Took payments-Created new accounts-Used multiple screens
  • Schedule new customer accounts Direct requests and unresolved issues to the designated resource Obtain and evaluate all relevant information
  • Monitored customer accounts for unforeseen situations and patterns of activity to detect possible account fraud or abuse.
  • Responded to incoming customer calls concerning new and existing customer accounts within a call center environment.
  • Provide assistance by telephone to Manpower associates with information regarding customer accounts and payroll inquiries.
  • Investigated and resolved customer issues, reviewed customer accounts for accuracy of information.
  • Manage customer accounts efficiently while providing the best customer service experience possible.
  • Researched and verified authenticity of customer accounts to prevent any fraudulent activity.
  • Tasked with answering incoming calls and providing exceptional service to customer accounts.
  • Performed efficient and accurate data entry researching and analyzing customer accounts.
  • Diagnosed and resolved issues with customer accounts and tracked troubleshooting tickets
  • Managed the needs/requirements of customer accounts through extensive follow-up procedures.
  • Use computer software application to properly service customer accounts.
  • Resolved problems by clarifying information & researched customer accounts.
  • Handled escalated customer calls and managed customer accounts.
  • Supported accounts receivable department in resolving customer accounts.
  • Managed customer accounts for multiple Guthy-Renker product lines.
  • Verified and updated customer accounts daily in secure database
  • Verified secure customer information, updated customer accounts.
  • Received inbound customer service calls regarding customer accounts.

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9. Customer Product Complaints

high Demand
Here's how Customer Product Complaints is used in Call Center Representative jobs:
  • Address and resolve customer product complaints effectively and professionally resulting in improved call center functionality and service.
  • Addressed and resolved customer product complaints professionally and with empathy.
  • Increased product sales while assisting customers with product knowledge, addressing and resolving customer product complaints, empathetically and efficiently.
  • Answered a constant flow of customer calls Addressed and resolved customer product complaints em-pathetically and professionally.
  • Addressed and resolved customer product complaints empathetically and professionally Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.Met or exceeded service and quality standards every review period.
  • Managed High call Volume with tact and professionalism Addressed and resolved Customer product complaints empathetically and professionally.
  • Addressed and resolved customer product complaints empathetically and professionally .Gathered and verified all required customer information for tracking purposes.
  • call center rep, comcast - Malden, MA Addressed and resolved customer product complaints empathetically and professionally.

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10. Internet

high Demand
Here's how Internet is used in Call Center Representative jobs:
  • Disbursed communication equipment to all authorized field representatives and provided travel information, using the internet and geographic maps.
  • Performed downloads on credit card terminals as needed, investigated connectivity issues, and performed internet troubleshooting.
  • Provided technical assistance to customer regarding online technical issues, troubleshooting and system progression via the internet.
  • Assist customers with any technical issues experienced with internet and escalate any issues to management appropriately.
  • Assisted claimants on filing initial unemployment claims via personal computer support by entering an Internet Application.
  • Provided advanced troubleshooting of internet navigation, authentication, billing concerns and miscellaneous personal computer software.
  • Provided high-level customer service support by telephone, Internet email correspondence and customer chat support.
  • Resolve customer issues via telephone communication and internet as well as through management consultation.
  • Certified customer service/ Technical troubleshooting agent for third party company Wind Stream Internet Services.
  • Make outbound calls to customer who requested information via internet regarding car insurance quote
  • Answered telephone, written and Internet-based inquiries from customers regarding company products.
  • Perform Internet research and updating internal database with shareholder contact information.
  • Performed internet research to identify educational programs for prospective students.
  • Demonstrated computer proficiency relating to in-house/outsource software and internet functions.
  • Call center representatives obtain, verify and update internet information.
  • Performed browser and application maintenance to streamline end-user Internet experience.
  • Used internet directory services software such as network directory software.
  • Provided internet technical support to internal and external customers support
  • Assist customers with troubleshooting regarding internet and billing.
  • Assisted customers with technical difficulties accessing the internet.

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11. Billing Questions

high Demand
Here's how Billing Questions is used in Call Center Representative jobs:
  • Answered billing questions for customers Reinstated and activated accounts for customers for DirectV
  • Handled inbound customer inquiries via telephone, web chat and email, complaints, billing questions and loan payment /service requests.
  • Handled member s inquiries, complaints, billing questions and payment extension/service requests, in a timely and accurate fashion.
  • Managed customer inquiries, complaints, billing questions, while continuing to exude a positive attitude and excellent customer service
  • Handled customer inquiries, complaints, billing questions and payment extension/service requests - from angry to happy customers smoothly.
  • Assist patients with questions and concerns about their health care insurance billing questions and mailing out new patient packets.
  • Assisted customers over the phone with questions, complains or billing questions they might have on their energy accounts.
  • Assist customer with billing questions and bill explanations, management and administration of all ATT employee accounts revenue.
  • Provide accurate billing information and make sure customer has a clear understanding of bill and any billing questions.
  • Investigate and review account and billing questions of federal and institutional loans, which required strong math skills.
  • Provided excellent customer service to consumers inquiring about how to sign up for insurance or billing questions.
  • Answer incoming calls, assist customers with billing questions, service questions and setting up new accounts.
  • Handled customer inquiries, complaints, billing questions and payments while maintaining detailed records of each call.
  • Assisted customers with all online navigation regarding billing questions, personal information change, password resets etc.
  • Work to solve customer billing questions and problems, troubleshoot technical problems with products and services.
  • Provide a range of customer support from billing questions to marketing channels for Direct TV satellite.
  • Assisted customers with utility billing questions, making payments, and enrollment into new services.
  • Assisted customers with billing questions, offer customer promotional packages to new and existing clients.
  • Handled customer inquiries, complaints, billing questions and payment processing * Troubleshooting equipment issues.
  • Received inbound calls for billing questions, cable trouble shooting, service upgrades and installations.

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12. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Call Center Representative jobs:
  • Obtain complete patient medical, demographic and insurance information from patients or referring physicians when scheduling appointments.
  • Answer calls, service customers with rescheduling appointments and providing information about accounts saving company customers.
  • Assisted customers using roadside assistance by entering requests and scheduling appointments.
  • Assist customers in scheduling appointments or contacting a medical representative.
  • Answered automated reminder calls by verifying or re-scheduling appointments.
  • Call CenterAnswering telephones, scheduling appointments, patient referrals
  • Assisted customers with scheduling appointments for vehicle maintenance.
  • Assisted patients with scheduling and rescheduling appointments.
  • Perform administrative tasks, such as accepting orders, scheduling appointments and meeting rooms, or sending and receiving faxes.
  • Assist patients with scheduling appointments, leaving messages for doctors, and directing their questions to the right people.
  • Answer calls and assisting pt with any questions, scheduling appointments, and sending calls to there correct extensions.
  • Assisted caller with scheduling appointments, prescription refills, primary care and specialized care services in accordance with TRICARE.
  • Assisted patients as needed via inbound calls with scheduling appointments, provider questions, prescription refills, and referrals.
  • Receive incoming calls, as well as scheduling appointments, and taking messages in a high-volume call center.
  • Handle connecting customers to Dentist and customers with our services including consulting the problem and telephone scheduling appointments.
  • Assist customers with scheduling appointments for their services to be installed at their home by an installation technician.
  • Handled direct personal relationships with State Farm Agents by scheduling appointments on their personal calendar with their clients.
  • Resolved problems by clarifying the issue with the client and escalating or scheduling appointments for technician review.
  • Assist patients with answering any questions they may have, scheduling appointments, leaving messages for Doctors.
  • Supported area Sales Reps with following up on web leads and scheduling appointments with potential customers.

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13. Troubleshoot

high Demand
Here's how Troubleshoot is used in Call Center Representative jobs:
  • Provided on-site computer technical support to internal customers and employees including managing the backup process and troubleshooting the Windows Millennium server.
  • Provide telephone sales support for a wireless communication company answered customers questions regarding billing, payments, and device troubleshooting.
  • Trained and specialized in member-specific program platforms and troubleshooting members' problems, in addition to all previously required responsibilities.
  • Provide troubleshooting support to wired and wireless customers - Remote administration for private networks - Network Monitoring of 1500+ locations
  • Provided product support and troubleshooting assistance to OnStar dealer technicians through state-of-the-art wireless (satellite) communication system.
  • Answered 50+ customer calls daily regarding customer inquiries about products, completing transactions, and customer troubleshooting/dissatisfaction.
  • Performed day-to-day Call Center activities including inbound customer support and troubleshooting, and email interaction with customers.
  • Experienced in troubleshooting calls from customers needing technical support while providing the highest quality customer service.
  • Demonstrated the ability to troubleshoot a variety of issues with existing diagnostics and exploratory measures.
  • Mitigated project downtime by effectively troubleshooting customer issues and delivering technical support through timely resolution.
  • Provide over-the-phone technical support * Effectively troubleshoot electronics * Collect demographics and properly document call information
  • Communicated with delivery drivers and service technicians via telephone to troubleshoot and resolve merchandise issues.
  • Performed application support, smoke testing, troubleshooting and persistently collaborated with various departments.
  • Supported client delivery teams in troubleshooting technical requirements, procedures, and activities.
  • Used interactive troubleshooting guides to assist customers with minor cable connectivity issues.
  • Provided customers with technical support regarding phone problems using basic troubleshooting procedures.
  • Answered in bound calls involving providing technical and basic troubleshooting assistance.
  • Instructed customers in troubleshooting computers and company products with telephone etiquette.
  • Demonstrated salesmanship and troubleshooting techniques within the Customer Quality Experience guidelines.
  • Cox Communications Answer incoming calls Troubleshooting for cable service Scheduling service calls

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14. Telephone Calls

high Demand
Here's how Telephone Calls is used in Call Center Representative jobs:
  • Verified customer information by answering telephone calls, listening to customer queries carefully and responding to customer using various systems.
  • Check identification for incoming visitors/employees Monitor facility activities on video surveillance Greet guest/visitors/employees Receive incoming external and internal telephone calls.
  • Handled inbound customer telephone calls regarding coverage, eligibility and pricing in addition to ordering all mail order prescription products.
  • Answered inbound telephone calls from potential customers and offered/sold various natural health aid products while providing excellent customer service.
  • Provided exceptional customer service while placing telephone calls to encourage participation in promotional event.
  • Provided outstanding customer service, directing telephone calls assisting customers with inquiries and requests.
  • Answered inbound telephone calls, provided accurate information by answering questions regarding the University.
  • Make telephone calls and in-person visitations and presentations to existing and prospective customers.
  • Obtained customers information when answering telephone calls; interviewing customer; verifying information.
  • Answered inbound telephone calls in a dental call center using VoIP computer-telephony integration.
  • Retrieved incoming telephone calls and provided careful customer service in response to inquiries.
  • Obtained patient medical information by making telephone calls and verifying demographic information.
  • Received inbound telephone calls from customers to schedule appointments for technical assistance.
  • Process inbound/outbound telephone calls including entry of data pertaining to patients prescriptions.
  • Expedited telephone calls from medical providers requesting medical records for audits.
  • Solicited monetary donations for non-profit organizations such as ACU through telephone calls
  • Answered telephone calls from potential customers who are responding to advertisements.
  • Answered telephone calls from potential customers that were solicited through advertisements.
  • Exhibited appropriate actions to effectively control inbound telephone calls.
  • Place telephone calls to a diverse population requesting charitable donations

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15. Appropriate Information

average Demand
Here's how Appropriate Information is used in Call Center Representative jobs:
  • Provided accurate and appropriate information in response to customer inquiries, made reasonable exceptions in procedure to accommodate unusual customer requests.
  • Collect all personal information from customer regarding recall to insure appropriate information is full filled in database.
  • Provided effective telephone etiquette and customer service skills by providing appropriate information to callers.
  • Provide businesses with appropriate information/documentation with regards to NetLine's service and sponsored offers.
  • Researched appropriate information to make information transitions smooth and understandable to the consumer.
  • Provided accurate and appropriate information to answer questions and conflict resolutions.
  • Obtain appropriate information related to insurance verification and eligibility for services.
  • Provided accurate and appropriate information in response to listeners inquires.
  • Provided accurate and appropriate information to accommodate customer request.
  • Provided appropriate information in response to customer inquires.
  • Notated accounts with appropriate information.
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints; maintained up-to-date records at all times
  • Initiate contact with other departments as needed to resolve problems as well as communicating the appropriate information to the customer.
  • Give accurate and appropriate information to answer questions, proper direct inbound calls in phone request to improve call flow.
  • Provided accurate and appropriate information in response to customer inquiries, also resolve billing issues and handle escalated customers calls.
  • Maintain daily contact with assigned clients/firms to ensure appropriate information is provided for the specific needs of each client.
  • Give accurate and appropriate information to answer questions, trouble shoot issues, take payments, and resolve complaints.
  • Enter prescription and verifying appropriate information for Contact patients, pharmacists and doctor's offices to resolve claims issues.
  • Comprehended and deciphering callers' questions and concerns, and provide them with the appropriate information and service.
  • Answer customer inquiries via phone and email using company policies or research to provide accurate and appropriate information.

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16. Payment Arrangements

average Demand
Here's how Payment Arrangements is used in Call Center Representative jobs:
  • Set payment arrangements processed payments kept customers happy transferred to appropriate department to help customers remain happy
  • Assisted customers by providing information or setting up payments and scheduling payment arrangements.
  • Helped them to make a payment or satisfactory payment arrangements Sidelines
  • Assist customers with obtaining billing information and making payment arrangements.
  • Maintained customer service; explained billing; established payment arrangements
  • Handled customer complaints as well as routine payments/payment arrangements.
  • Provided support to customers in establishing payment arrangements.
  • Assist customers with payment arrangements when necessary.
  • Conferred with customers regarding payment arrangements on accounts
  • Negotiated payment arrangements for delinquent accounts.
  • Participated in processing of payment arrangements.
  • Assisted homeowners with inquiries, took payments, scheduled payment arrangements, took financial to try to get them loam modifications.
  • Resolve billing discrepancies, place equipment orders, locate shipments in transit, payment arrangements, and maintaining security against fraud.
  • Take inbound calls from customers, accept payments, be willing to accept/decline payment arrangements, explain summary of bill to customers
  • Collected electronic checks and payments over the phone, negotiated settlements and payment arrangements for the patient with the hospital.
  • Collect on delinquent accounts by establishing payment arrangements, monitoring payments and following up on lapsed payments and skip tracing.
  • Process loan Welcome Calls, payments, payment arrangements, repayment plan assistance with light collection efforts, and payoffs.
  • Administered tax law research, examined tax law obligations, prepared and corrected tax returns and set up payment arrangements.
  • Provide great customer service, set-up new services for HBO direct, disconnect services, and handle payment arrangements.
  • Take payments and set up payment arrangements, time management, sales and negotiation, research and business skills.

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17. Potential Customers

average Demand
Here's how Potential Customers is used in Call Center Representative jobs:
  • Directed incorrect transfers to the correct department or assisted potential customers with information about available products in their area.
  • Delivered information to potential customers Met daily sales goals often Maintained a professional attitude at all times
  • Utilized automated phone system to conduct surveys and offer special promotions to customers/potential customers of various vendors
  • Answer incoming calls from potential customers inquiring about combining suppliers of natural gas and electricity.
  • Set appointments for in-home consultations to give potential customers estimates on bathroom and/or kitchen renovations.
  • Utilized exceptional communication skills to persuade potential customers to consider plans and services offered.
  • Conducted surveys via telephone regarding present and potential customers' future purchases and preferences
  • Entered data and maintained a database of existing customers or potential customers.
  • Follow up with customers provided via in-call received and potential customers established.
  • Provide detailed information on services and products to customers and potential customers.
  • Track responses to various marketing methods and follow up with interested potential customers
  • Assisted existing and potential customers regarding deposit and loan account information.
  • Provide information to potential customers interested in opening accounts for utilities.
  • Contacted potential customers to set appoints for water softener system installation.
  • Called potential customers and converted leads into completed loan applications.
  • Received emails including transferred sales from current and potential customers.
  • Provide excellent customer service to exiting and potential customers.
  • Pulled credit reports and verified employment for potential customers.
  • Set appointments between sales representatives and potential customers.
  • Conduct a needs-based analysis of all potential customers.

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18. Alternative Solutions

average Demand
Here's how Alternative Solutions is used in Call Center Representative jobs:
  • Clarified issues, provided, information, researched answers and alternative solutions, reconciled accounts, entered corrections and implemented solutions.
  • Resolved problems by clarifying issues; exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.
  • Resolve consumer s problems by researching issues, providing answers and offering alternative solutions or escalate applications.
  • Resolved problems by researching and exploring answers and alternative solutions; executed solutions for escalating unresolved problems.
  • Handled escalated client calls, offering alternative solutions and establishing long term relationships with current customers.
  • Resolved problems by clarifying issues, researching and exploring medications and alternative solutions as needed.
  • Resolved problems by reaching and exploring answers and finding alternative solutions and escalating unresolved problems.
  • Research and explore answers and alternative solutions, implementing solutions, escalating unresolved problems.
  • Consolidated problems by clarifying issues, researching and exploring answers and implementing alternative solutions.
  • Resolve problems by identifying issues through researching and exploring answers and alternative solutions.
  • Resolved problems by researching and exploring alternative solutions; and implemented said solutions.
  • Resolved problems by exploring answers and alternative solutions; then implementing solutions.
  • Offered alternative solutions where appropriate with objective and retaining customer's request.
  • Offered alternative solutions where appropriate to retain customer's business.
  • Provided recommendations for alternative solutions to repair damaged client relations.
  • Proposed alternative solutions if initial credit request was declined.
  • Research and explore solutions providing answers and alternative solutions.
  • Offered and implemented alternative solutions to issues.
  • Offer alternative solutions, communicate utilizing web-based tools
  • Resolved problems by clarifying issues; researching and exploring answers and alternative solutions to save the account from termination.

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19. Computer System

average Demand
Here's how Computer System is used in Call Center Representative jobs:
  • Provided customer service and information to callers using state-of-the- art telephone, and interactive computer system to respond to inquiries.
  • Executed clear and concise communication distributing customer orders into internal computer system called Visual Link/Visual Communications.
  • Responded to patient inquiries for appointments and updated patient information in customized computer system.
  • Access multiple computer systems and programs and other reference materials to complete verification process.
  • Verified information received from client for accuracy and completeness before processing on computer system.
  • Input reservations into computer system, assisting Medicaid members with transportation to Medical appointments.
  • Identified, researched and resolved customer issues by properly navigating through computer system.
  • Collect donor information for further contact and process payment of donation through computer systems
  • Operate a variety of communications equipment, including telephones and computer systems.
  • Operated multiple computer systems to successfully and accurately create customer business accounts.
  • Navigated internal computer system to look up customer information and update policies.
  • Completed full data entry regarding key conversation information within company computer system.
  • Obtained customer information and entered into computer system for order processing.
  • Utilized internal computer systems to facilitate customer calls and problem resolution
  • Process all documentation/review/ and forms utilizing computer system and/or applications.
  • Navigated efficiently through multiple computer systems to accommodate customers needs.
  • Scanned new business applications into organization's computer system.
  • Research customer account information by accessing appropriate computer systems.
  • Performed difficult and complex transactions in various computer systems.
  • Collected consumer information and entered into computer system.

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20. Medicare

average Demand
Here's how Medicare is used in Call Center Representative jobs:
  • Access Medicare National and Local Coverage Determinations for customer direction and clarification of requirements regarding documentation and claim codes/ modifiers.
  • Partnered with SeniorCare to answer questions regarding Medicare replacement policies and how those policies coordinated with supplemental insurance.
  • Assisted callers with completing online Marketplace and Medicare applications and submitting them electronically to plan provider for processing.
  • Create leads for qualifying applicants into company database and/or routes callers to appropriate Medicare Member Services Department.
  • Scheduled transportation reservations for clients with Sooner Care/ Medicare Canceled and rescheduled appointments to approved appointments.
  • Answered inbound telephone inquiries and online requests from Medicare beneficiaries about general Medicare health insurance.
  • Complete applications for Medicare supplement and advantage plan policies including dental and prescription plans.
  • Provided benefits consulting and solutions, knowledgeable with Cobra information and enrollment & Medicare.
  • Provided assistance to Medicare recipients via phone utilizing excellent telephone manners and listening skills.
  • Process medicare beneficiaries claim, assist providers in becoming certified doctors with medicare.
  • Provided Medicare coverage, eligibility and information on all aspects of Medicare.
  • Answered complex Medicare Beneficiaries' questions and provided additional information as required.
  • Delivered accurate and professional customer service to the Medicare part D population.
  • Trained in Medicare benefits and eligibility, customer calls and escalation.
  • Answered general questions about Medicare and Government policies concerning health insurance.
  • Communicate appropriate options and resolutions accurately to customers about their Medicare.
  • Answer calls from patients concerning required documentation from Medicare.
  • Answered out-bound calls to senior regarding Medicare supplement insurance.
  • Inform customers of proper documentations necessary to keep their Medicare
  • Provided information about the patient's eligibility with Medicare.

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21. Insurance Companies

average Demand
Here's how Insurance Companies is used in Call Center Representative jobs:
  • Correspond with insurance companies to verify validate insurance and network determine if prior authorization or referral is required.
  • Review and resolved pharmaceutical insurance issues, provided clarification and explored alternative solutions between patients and insurance companies.
  • Worked closely with various insurance companies processing rental claims and assisting customers with replacement vehicles.
  • Communicated with insurance companies to obtain patient benefits and prior authorization information for procedures.
  • Perform outbound calls to health insurance companies for verification of benefits and eligibility.
  • Called patients and insurance companies regarding patient information in relation to an accident.
  • Contacted insurance companies for verification, of hazard coverage and other coverage limits.
  • Provide quick accurate customer service to callers placing insurance claims for multiple insurance companies
  • Obtain authorization and benefit information from insurance companies as appropriate.
  • Verified patient insurance eligibility with multiple insurance companies.
  • Verify consumers information for leads for major insurance companies
  • Obtained authorizations from insurance companies.
  • Schedule appointments, knowledgeable in insurance companies, nurse notes, providers schedules and diagnosis, train new employees, patient care
  • Transfer of Assets Representative Performed outbound calls on expected funds from insurance companies or transfer agents until promoted to Post Issue.
  • Contacted and interacted with insurance companies, nurses, and social workers to verify information for accurate billing and reimbursement.
  • Requested facilities to provide copies of medical records by mail or fax for risk adjustment reviews done by insurance companies.
  • Call insurance companies to verify if there is a problem with the insurance -Confirm the patients appointments for the following day
  • Follow up with insurance companies to receive reason for denials and to receive additional insurance information if unavailable to patient.
  • Talk to customers' insurance companies, handle paperwork and make follow up calls to customers and insurance companies.
  • Scheduled appointments for six radiology departments working directly with patients, outside referral offices, and insurance companies.

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22. Health Care

average Demand
Here's how Health Care is used in Call Center Representative jobs:
  • Answered incoming calls from nursing facilities, physicians, patients or health care providers regarding laboratory results while ensuring customer confidentially.
  • Maintained excellent relationship with all physicians and health care providers in a fast-paced environment.
  • Explained and answered inquiries regarding the changes to the Maryland Health Connection Application and the Affordable Health Care Act, 2010.
  • Worked efficiently with hospitals, clinics, and health insurance companies to send patient information to doctors and health care providers.
  • Assisted consumers with the Affordable Care Act, and helped citizens apply for the appropriate health care coverage for them.
  • Aided Customer Service Representatives at one of the leading Health Care Providers' Call Center in the Mid-Atlantic Area.
  • Resolved health insurance enrollment issues, including HMO, PPO, POS, and traditional health care plans.
  • Assisted employees and vendors with health care questions regarding medical benefits, HMO's, and Medicare.
  • Answered inbound calls for member of Horizon/BCBS who had concerns or question about their health care coverage.
  • Focused mainly with retired veterans who had any requests or questions about the health care and appointments.
  • Provided quotes for AARP Prescription Drug Plans through United Health Care and followed CMS guidelines regarding HIPAA.
  • Received inbound calls from State of Florida employees with questions regarding their health care open enrollment period.
  • Fort, Texas Conduct over the phone surveys about health care with people across the United States.
  • Enrolled clients from the Departure of Health Care and Family Services with a primary care physician.
  • Collect patient's hospital balance and provide health care debt collections and other revenue management services.
  • Consult with health care personnel to determine nutritional needs and diet restrictions of patient or client.
  • Utilized my extensive knowledge of the health care by quickly establishing trust and rapport with patients.
  • Work in liaison with physicians, mid-level providers, and nurses to provide excellent health care.
  • Provided customer service in a high volume inbound call center to individuals calling about health care.
  • Communicate with members by telephone in order to solicit appointments for in home health care visits.

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23. Additional Services

average Demand
Here's how Additional Services is used in Call Center Representative jobs:
  • Resolved problems by clarifying issues, researched alternative solutions, sold additional services by recognizing opportunities to up-sell accounts.
  • Fulfilled requests by clarifying information, completing transactions, forwarding requests and recognizing opportunities to up-sell additional services.
  • Recommended new products and additional services to advertisers, resulting in additional sales.
  • Promoted additional services / communication channels to customers when necessary.
  • Marketed additional services by recognizing opportunities to up-sell accounts.
  • Processed orders for personalized products and additional services.
  • Received bonuses for selling additional services and equipment.
  • Maintained database by entering information regarding calls, product orders, and shipping details; completed transactions and sold additional services.
  • Sell additional services by recognizing opportunities to up-sell accounts; explaining new features, Maintain call center database by entering information.
  • Provided information regarding products and pricing to customers seeking new services, upgrades to existing services or additional services.
  • Provided applicants who exhibited the need for additional services a referral to a disaster case manager through Catholic Charities.
  • Promoted and sold new or additional services and products via telephone to increase the member's overall portfolio.
  • Provided immediate resolution to service support issues as well as up sold additional services with each call.
  • Handled customer complaints by offering authorized free services or forwarding call to customer service for additional services.
  • Solicited sales for new or additional services or products from existing customers.
  • Offered additional services to clients such as internet and cell phone accessories.
  • Assisted customers with additional services and rewards programs with their credit cards.
  • Corresponded with various consumers, soliciting new or additional services and products.
  • Probed for needs and performed in-depth account research to sell additional services.
  • Help customers find deals and savings with signing up for additional services.

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24. Service Information

average Demand
Here's how Service Information is used in Call Center Representative jobs:
  • Provided financial service information and assisted with customer account management, account renewals, billing information, and cancellation of accounts.
  • Provided reassurance to member's during emotional upset, while gathering necessary information to dispatch service information necessary to dispatch service.
  • Manage and resolve member complaints-Provide members with product and service information-Process loan applications over the phone
  • Provided customers with product and service information Entered customer information to the company's database.
  • Provide customers with product and service information enter new customer information into system.
  • Provided approximately 60 customers with product and service information about the company daily.
  • Sell products and place customer orders while providing customers with product/service information.
  • Provided customers with product and service information and answered calls professionally.
  • Provide superior product and service information to current and prospective customers.
  • Communicated product and service information, feature functionality and equipment usage.
  • Manage and resolve customer complaints.provide customers with product and service information.
  • Assisted customers with personal and business account products and service information.
  • Resigned accounts, including service information along with delivery schedules.
  • Resigned accounts, including service information and delivery schedules.
  • Provide product/service information by answering questions and offering assistance.
  • Provided customers with product and service information.
  • Recommend product and service information.
  • Provided product/service information to customers.
  • Answered all inbound calls, chats, issues and emails from customers to provide them with accurate product and service information.
  • Provide customers with product and service information, route calls to appropriate resource and follow up customer calls when necessary.

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25. Verizon

average Demand
Here's how Verizon is used in Call Center Representative jobs:
  • Described products functions to customers and accurately explained warranty details about various Apple and Verizon products.
  • Promoted a positive corporate image and customer perception of Verizon.
  • Handled inbound customer service contacts representing Verizon Select Services.
  • Call representative to business accounts only from Verizon customers.
  • Answered inbound phone calls for Verizon wireless prepaid billing department
  • Provide excellent customer service support to Verizon customers.
  • Handled member inquiries regarding there Verizon Wireless account.
  • Provided excellent customer service on Verizon Wireless contract.
  • Provided customer care to Verizon Wireless customers.
  • Worked as a representative for Verizon Wireless.
  • Call center representative for Verizon wireless.
  • Deliver customer service to Verizon customers
  • Review and answer any questions on customer's bill and provide credits/adjustments for any mistake or charge not valid by Verizon.
  • Take inbound calls from, providing callers with efficient service to answer bill inquires, order equipment and manage Verizon accounts.
  • Assist Verizon Wireless customers with account information to include understanding their bills, payments and making arrangements for past due accounts.
  • Help customers over the phone with their Verizon wireless bills, make payments, upgrade plans, escalations, and technical services
  • Call center collection agency for major corporations such as, Verizon, AT&T, Capitol One, and Toyota.
  • Conducted surveys for large companies such as Verizon, Suzuki, Cox Cable, as well as Democratic and Republican parties.
  • Answered customers questions about billing and various Verizon Wireless products and services and how they could fit in their business.
  • Worked in the Verizon Wireless Renewals Department giving customers discounts they're entitled to towards phones, and accessories.

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26. Customer Questions

average Demand
Here's how Customer Questions is used in Call Center Representative jobs:
  • Provided inbound telephone support for customers by basic and advanced troubleshooting, investigating and resolving customer questions and problems.
  • Answer customer questions by clarifying desired information; researching, locating, and providing requested information.
  • Answered customer questions regarding operation and suitability of power equipment for specific needs.
  • Respond quickly and effectively to customer questions and listen to others without interrupting.
  • Answered customer questions and resolved their complaints within company policy and established guidelines.
  • Address elevated customer inquiries and provide resolution to customer questions and concerns.
  • Answered customer questions concerning website use, product availability and promotions.
  • Identify and resolve customer questions by utilizing all appropriate troubleshooting steps.
  • Answer customer questions via email for registration and general event information.
  • Answered all customer questions regarding their responsibilities within the program guidelines.
  • Provided timely and accurate information in answer to customer questions.
  • Provide accurate information to answer customer questions and resolve complaints.
  • Provided exceptional customer service by answering all customer questions.
  • Answer customer questions and provide information regarding their reservations.
  • Answered customer questions about products and account information.
  • Handled escalated customer questions and provided swift resolution.
  • Provided information about products to answer customer questions.
  • Received payments on accounts and answered customer questions
  • Respond appropriately to customer questions and comments.
  • Answered customer questions with accuracy.

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27. Customer Interactions

average Demand
Here's how Customer Interactions is used in Call Center Representative jobs:
  • Documented all customer interactions using various computer programs and maintained up-to-date customer information via a computer database.
  • Performed i-Care documentation of all customer interactions properly and immediately according to published policies and procedures.
  • Resolved customer issues, researching customer history and documenting new customer interactions in CRM database.
  • Completed regular training and assessed all customer interactions to protect organization from fraud and loss.
  • Maintain records of customer interactions and transactions, regarding promotional items and coupons.
  • Demonstrate solid technical skills by utilizing multiple applications during customer interactions.
  • Produced written information for customers and followed up on customer interactions
  • Manage customer interactions by resolving issues and managing communication.
  • Followed established policies and procedures for all customer interactions.
  • Maintained call center database by documenting all customer interactions.
  • Resolved problems and maintained records of customer interactions.
  • Fulfilled a daily quota for customer interactions.
  • Keep records of customer interactions and all transaction by recording details of inquiries, comments and actions taken on every call
  • Recorded customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
  • Keep records of customer interactions or transactions recording details of increased complaints or comments as well as actions taken.
  • Handled 50+ customer interactions per day, giving detailed, personalized friendly and polite service to ensure customer retention.
  • Maintain accurate records of customer interactions and actions taken, including - transactions, comments, inquiries and complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, or.
  • Document customer interactions and administrative tasks during each shift in the Event log and Shift Report.
  • Handled detailed records of customer interactions, transactions, questions, complaints and comments accurately.

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28. Appropriate Changes

average Demand
Here's how Appropriate Changes is used in Call Center Representative jobs:
  • Communicated operational needs to senior management, to ensure appropriate changes were made to improve customer satisfaction
  • Check to ensure that appropriate changes are made to resolve member's problems with regards to their accounts.
  • Followed up by phone to verify appropriate changes were made to resolve customers' issues and Concerns, Troubleshoot
  • Work with department director to engage appropriate changes to optimize floor procedures and improve customer satisfaction.
  • Recorded customer complaints and comments and ensured that appropriate changes were made to resolve customer concerns.
  • Ensured that discrepancies were corrected and appropriate changes were made to resolve customer issues.
  • Address customer inquiries and resolve problems to ensure that appropriate changes are made.
  • Ensured that the appropriate changes were made to resolve customer concerns.
  • Confirmed that appropriate changes were made to resolve customers' issues.
  • Monitor and make appropriate changes to accounts.
  • Facilitated information flow between customer service representatives and upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Enter information to maintain call center database Ensure that appropriate changes are made to resolve customer's issue.
  • Ensured thatappropriate changes were made to resolve customer concerns.
  • Provided cross training to 8 staff members.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

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29. Appropriate Departments

average Demand
Here's how Appropriate Departments is used in Call Center Representative jobs:
  • Responded to inquiries regarding information on medication products, directed calls to appropriate departments regarding distributions, reimbursement and new orders.
  • Entered customer orders accurately and efficiently into order system data base Answered and transferred calls to the appropriate departments.
  • Completed the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction.
  • Provided general information to customers for various City-Parish services or transferred calls to appropriate departments/divisions.
  • Received customer complaints/feedback and reported it to the appropriate departments and managers.
  • Diagnosed and escalated network connectivity and email problems to appropriate departments.
  • Channeled prospective clients to appropriate departments for refinancing and purchasing loans
  • Forwarded comments and suggestions to appropriate departments for consideration.
  • Scheduled redirected calls to appropriate departments as needed.
  • Transferred calls to appropriate departments if necessary.
  • Redirected misplaced calls to appropriate departments.
  • Refer unsolved grievances to appropriate departments.
  • Receive and make customer room reservations, sell box office tickets, direct calls to appropriate departments, answer caller questions.
  • Scan and index deposit related documents in the bank s document imaging system and submit document corrections to appropriate departments.
  • Provide customer service by assisting to reduce bills, set up tech visits, and direct calls to appropriate departments.
  • Call center Agent, answer and address all members request and concerns and have them routed to the appropriate departments.
  • Directed calls to appropriate departments and gave information to callers pertaining to the City of Baton Rouge and surrounding municipalities.
  • Answer calls as well as transfer students, parents, faculty and staff to the appropriate departments on campus.
  • Educate, enroll, handle account inquires, appointment setting assistance, and direct to the appropriate departments.
  • Handle high volume of inbound calls for numerous clients, take messages and dispatch calls to appropriate departments.

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30. Customer Orders

low Demand
Here's how Customer Orders is used in Call Center Representative jobs:
  • Provided excellent telephone etiquette for a high volume Call Center processing customer orders and answering general customer inquires and invoice questions.
  • Provided general telephone coverage* Handled customer inquiries* Sold product and placed customer orders* Achieved and exceeded daily quotas.
  • Provide world-class customer service by actively listening, ensuring that customer orders are taken accurately and efficiently.
  • Executed daily operations of taking customer orders by telephone and processing information to fulfill customer requests.
  • Handled incoming calls regarding catalog orders * Processed customer orders and followed up on existing orders
  • Processed customer orders and sales; handled miscellaneous customer service and general information calls.
  • Managed and maintained accurate records of customer orders and sales representatives' information.
  • Processed customer orders utilizing telephone, computer, fax maintaining company standards.
  • Documented customer orders from telephone inquiries for various products and customer service.
  • Placed customer orders and inputted information into the warehouse ordering software.
  • Placed orders and corrected customer orders, expediting shipment when necessary.
  • Maintained 100% accuracy in processing customer orders with excellent customer service
  • Served as a call center representative by provisioning in-bound customer orders
  • Gathered customer orders from warehouse shelves ensuring order accuracy.
  • Utilized proprietary order processing software to complete customer orders.
  • Provided information regarding where customer orders were.
  • Processed customer orders through company system.
  • Responded/researched customer orders and history.
  • Take all customer orders accurately.
  • Handled customer orders over telephone.

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31. Customer Feedback

low Demand
Here's how Customer Feedback is used in Call Center Representative jobs:
  • Delivered world-class customer service and conflict resolution; service quality verified by customer feedback surveys and quality control representatives.
  • Managed high call volume with tact and professionalism Acted professionally and patiently when addressing negative customer feedback
  • Surpass overall management expectations with outstanding track record of positive customer feedback.
  • Arranged subsequent meetings if required and provided customer feedback to management.
  • Promote overall satisfaction by conducting follow-up and closely reviewing customer feedback.
  • Collected customer feedback and forwarded it to upper management.
  • Received several perfect customer feedback ratings
  • Collected customer feedback and donations.
  • Assisted customer's with the placement and management of orders, product inquiries, and general customer feedback/complaints.
  • Worked for a Sprint call center collecting customer feedback and made process changes to exceed customer satisfaction goals.
  • Received a Customer Service Award for an outstanding track record of positive customer feedback.
  • Manage and pass on customer feedback and publish recognition for outstanding employees.
  • Collected customer feedback and entered all contact in a computer system.
  • Compiled customer feedback and made process changes to raise satisfaction ratings.
  • Collected customer feedback and built customer loyalty by placing follow-up calls.
  • Utilized trouble shooting skills to assist customers and encouraged customer feedback.
  • Maintained accurate CRM records and captured customer feedback.
  • Input customer feedback into computer.
  • Obtain customer feedback and satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Made reasonable procedure exceptions to accommodate unusual customer requests.

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32. Medicaid

low Demand
Here's how Medicaid is used in Call Center Representative jobs:
  • Organized & proficient in an outbound call center assisting medicaid recipients with appointments, membership & verification of eligibility.
  • Verify patient Medicaid eligibility, if medical provider active or inactive status, verification of documentation needed to complete enrollment
  • Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
  • Verify Insurance Eligibility and Benefits for all patients including Medicaid and Managed Care Medicaid Patients.
  • Call insurance companies verify eligibility for Medicare, Medicaid, and private insurance patients.
  • State screening for eligibility for Medicaid as well as assisting in eligibility for Medicare.
  • Submitted appeals to Medicare/Medicaid and private insurance companies, and worked monthly aging reports.
  • Provided member-focused customer service for government health plans such as Medicare and Medicaid nationally.
  • Assisted members and providers with information regarding Medicare and Medicaid guidelines and changes.
  • Assisted clients in accessing Medicaid benefits and troubleshooting problems with current benefits.
  • Screen patients for Medicaid and financial assistance programs regarding eligibility requirements.
  • Provided excellent customer services and understanding in advanced Medicare and Medicaid.
  • Provided customer support to Medicaid clients about case specific renewal application.
  • Verified private health insurance information and accurately updated Medicaid database.
  • Scheduled transportation for non-medical emergencies for Medicaid and Medicare members.
  • Register and update Medicaid recipient's personal information into database.
  • Call Center Representative who assisted clients with questions on Medicare/Medicaid.
  • Verified and checked member eligibility in the Georgia Medicaid system.
  • Schedule free transportation services to medical appointments for Georgia Medicaid recipients
  • Answered calls and assisted beneficiaries with Medicaid related questions.

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33. Client Information

low Demand
Here's how Client Information is used in Call Center Representative jobs:
  • Mastered client information by learning accounts quickly to convey correct information into customized computer systems for client records.
  • Utilized Camping World client information and computer software to investigate and update activity on customer account.
  • Activated and upgraded accounts by gathering client information and determining eligibility in comparison to requirements.
  • Performed database diligence by periodically updating client information, conducting research and demographic inquiries.
  • Obtain client information by answering telephone calls.-Quickly provide solution to customer.-Provide exceptional customer service.
  • Obtained client information by answering telephone calls, interviewing customers, and verifying information.
  • Establish phone plan by obtaining client information; determining eligibility; maintaining database.
  • Demonstrated the ability to record client information and schedule medical transportation.
  • Obtain client information via telephone\email; interviewing clients; verifying information.
  • Processed customer orders and updated client information in computer database system.
  • Handle confidential client information with sensitivity and discretion privacy requirements.
  • Collected client information and provided detailed messages to appropriate departments.
  • Honored confidentiality of client information and critical bank records.
  • Finalized eligibility by comparing client information to federal requirements.
  • Filed and organized paperwork with confidential client information.
  • Entered client information into company database with precision.
  • Verified client information on by calling outside representatives.
  • Trusted and confidential with sensitive client information.
  • Helped obtain client information and maintaining database.
  • Access computer systems to review client information

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34. New Features

low Demand
Here's how New Features is used in Call Center Representative jobs:
  • Provided Alumni and parents of student with information regarding new features on campus as well as upcoming events and reunions
  • Processed and allowed customers to have new features with their services.
  • Explained billing procedures, explained new features.
  • Assist with new features and accessories upgrades.
  • Answer numerous phone calls a dayNavigating through different computer programsPromote new features for sirius xm

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35. Accurate Fashion

low Demand
Here's how Accurate Fashion is used in Call Center Representative jobs:
  • Demonstrated mastery of customer service call script within specific time addressed customer service inquires in a timely and accurate fashion.
  • Address customer service inquiries in a timely and accurate fashion Maintain up-to-date records of inbound and outbound calls.
  • Address customer service inquiries in a timely and accurate fashion and inform clients of local resources and information.
  • Address customer service inquiries in a timely and accurate fashion over the phone and through email.
  • Answered inbound calls addressing customers inquiries in a timely and accurate fashion.
  • Assisted customer inquires in a timely and accurate fashion manner.
  • Address customer-banking inquires in a timely and accurate fashion.
  • Assist members in a timely and accurate fashion.
  • Provided accurate and appropriate information in response to customer inquiries Addressed customer service inquiries in a timely and accurate fashion.
  • Addressed customer service inquiries in a timely and accurate fashion.Processing denial notices, address change requests, and lien releases.
  • Addressed customer service inquiries in a timely and accurate fashion.Led the selection and implementation of a new phone system.
  • Address customer inquiries in a timely and accurate fashion * Gave accurate and important information to answer customers questions.
  • Achieved customer satisfaction within the first few months of working Addressed customers service in a timely and accurate fashion.
  • Address customer service inquires in a timely and accurate fashion Collection of outstanding balances on patient accounts.
  • Received inbound and outbound calls daily Address customer service inquiries in a timely and accurate fashion.
  • Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.
  • Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.
  • Addressed customer inquiries in a timely and accurate fashion Give appropriate information to answer questions, troubleshoot issue , and sales.

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36. Accurate Information

low Demand
Here's how Accurate Information is used in Call Center Representative jobs:
  • Participated in up-sale opportunities for individual customers to provide them with optimal coverage; also providing accurate information regarding their policy.
  • Exceeded and met metrics every month by properly documenting calls, providing accurate information, and delivering exceptional customer service.
  • Researched information related to products and services using company's internal and external website to provide customers with accurate information.
  • Provide accurate information regarding our products, customer orders, company service guidelines, and company environmental issues.
  • Collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues.
  • Provide accurate information about services provided not only at the facility but other organizations on Fort Carson.
  • Verify HIPAA-required information supplying accurate information/answers while maintaining professional tone and utilizing proper hold procedures.
  • Provided accurate information on billing and excellent customer service for clients that generated inbound calls.
  • Provided clients with accurate information and delivered personal attention to ensure a positive experience.
  • Utilized all corporate policies and procedures available to provide accurate information to customers.
  • Identify benefit information and provide accurate information to all internal and external clients.
  • Provided prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Maintain excellent first call resolution with accurate information and awesome deescalation skills.
  • Meet customer needs through first contact resolution prepare and complete members accurate information
  • Give accurate information regarding program as well as education on website navigation.
  • Provide professional customer service and accurate Information to Business, Individual Clients.
  • Provided assistance and accurate information to clients concerning their retail accounts.
  • Provided timely and accurate information to incoming customer calls and requests.
  • Develop mortgage industry knowledge essential to providing accurate information to clients.
  • Obtained detailed and accurate information for each household to document data.

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37. Job Knowledge

low Demand
Here's how Job Knowledge is used in Call Center Representative jobs:
  • Update job knowledge by participating in educational opportunities and recommend changes in order to ensure quality improvement.
  • Updated job knowledge by studying new product descriptions; participating in educational opportunities.
  • Updated job knowledge by participating in educational opportunities via training on new procedures.
  • Updated job knowledge by participating in educational opportunities.
  • Update on job knowledge by joining in on educational opportunities.
  • Updated job knowledge by participating in educational work training classes.
  • Updated job knowledge by participating in training programs.
  • Maintained call center database by entering information Updated job knowledge by participating in educational opportunities
  • Work with customers to solve a problem over the phone Update job knowledge by participating in classes Forward requests

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38. Up-Sell Accounts

low Demand
Here's how Up-Sell Accounts is used in Call Center Representative jobs:
  • Assisted with any technical issues customers had with equipment Created opportunities to up-sell accounts by offer new packages and/or equipment.

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39. New Accounts

low Demand
Here's how New Accounts is used in Call Center Representative jobs:
  • Produced statistical analysis based upon field marketing research Actively participated in the recruitment of new accounts Strategic Planning and Task Management Meetings
  • Enhance organizations reputations by accepting ownership updating new accounts and new clients request.
  • Support sales representatives in opening new accounts and upgrading existing service.
  • Handled opening and activating new accounts with accurate customer data entry.
  • Opened new accounts and upgraded existing service of established customers.
  • Create new accounts and updated pertinent information in company system
  • Placed and opened new accounts for phone services by selling phones and monthly packages and completing credit checks on new customers.
  • Establish new accounts, take payments, answer inquiries, sales, account services, plan types, add or discontinue services
  • Opened new accounts, retain customers, customer service, answering inquiries, resolving problems, fulfilling requests and maintaining database.
  • Monitored membership applications for new accounts opened at the branches by making sure the required information was both complete and correct.
  • Handled incoming/outgoing calls, customer complaints and customer appointments, ensuring business for the company by gaining customer new accounts.
  • Scheduled service appointments for service, addressed and set up payment arrangements, collected funds and set up new accounts.
  • Answer calls for potential and existing clients take loan application over phone open new accounts and help members with accounts
  • Job Duties: Resolve customer problems, take payments, set up new accounts, give bill extensions.
  • Solved account issues, processed new accounts, payments, cancellations and provided quality information on services offered.
  • Assisted customers with issues including credits, refunds, promotions, invoices, new accounts, reships.
  • Completed new accounts and loan forms, prepared changes of address records and followed up with members.
  • Place orders, set up new accounts, close accounts and give customers information about their account.
  • Transfer funds, place stop payments on checks, perform balance inquiries, set up new accounts.
  • Coordinated with the various departments involved in the order process from establishing new accounts through to delivery.

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40. Product Information

low Demand
Here's how Product Information is used in Call Center Representative jobs:
  • Provide company and product information Follow defined policies and procedures to provide a consistent level of excellent customer service.
  • Provide customers with product information, enter customer information in to system, maintain customer/potential customer data base.
  • Account enrollment, communicating product information to customers, account maintenance, billing inquiry and payment arrangements.
  • Provided Technical Support and Product information to customers while upholding the highest level of customer satisfaction.
  • Served customers with product information, product purchase monetary transactions and general information about Fry's.
  • Provided product information and delivery information to customers while improving delivery performance and optimizing customer satisfaction.
  • Participated with weekly/monthly team meetings to obtain new product information and/or company's goal expectations.
  • Provided customers with container rental and associated product information, established quotes and closed sales.
  • Educated customers regarding product information, product availability, pricing and order status.
  • Provide customers with product information, availability, lead-time and making product recommendations.
  • Provided exceptional customer service, resolving client inquiries, providing new product information.
  • Provide product information and resolve customer service issues using company specific software.
  • Access company computer systems to look up product information and availability.
  • Researched and provided additional product information as requested by customers.
  • Interact closely with support departments regarding current and future product information
  • Serve as company ambassador delivering quality product information and assistance.
  • Checked on merchandise availability & pricing, researched product information.
  • Call customers regarding estimated shipments dates and product information.
  • Responded to email and telephone inquiries regarding product information.
  • Demonstrate comprehensive knowledge of all company approved product information.

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41. Personal Information

low Demand
Here's how Personal Information is used in Call Center Representative jobs:
  • Complete transactions expediently with sensitive personal information from customer by inputting information into purchase forms and obtaining payment.
  • Maintain monitor and process confidential account information and transactions while protecting member personal information and keeping compliance guidelines.
  • Handled calls according to established policies and procedures with a focus on maintaining confidential and protected personal information.
  • Gather personal information, provide account information, give instructions on partner locations and participation of retailers.
  • Updated financial and personal information, processed memberships and renewals, resolved customer issues.
  • Follow security protocols to verify the identity of callers before relinquishing personal information.
  • Maintained security of customer's personal information while placing orders of various products.
  • Handled responsibly sensitive paper work and information holding customers personal information.
  • Verified personal information with customer, accurately and efficiently computed data.
  • Help consumers with enrollment and application process by verifying personal information.
  • Take customer personal information with care, integrity and confidentiality.
  • Undertake personal information to assist and research customer's information.
  • Managed personal information such as credit card information and addresses.
  • Contacted Alumni to verify personal information and inquire future donations.
  • Processed orders involving pricing and verifying accurate personal information.
  • Receive incoming calls update personal information and provide payment options
  • Maintained privacy for customers and their personal information i.e.
  • Answered all questions and kept personal information confidential.
  • Entered customer's personal information in database system.
  • Input alumni payment and personal information into database.

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42. Available Resources

low Demand
Here's how Available Resources is used in Call Center Representative jobs:
  • Researched required information using available resources such as National Emergency Management Information System (NEMIS) computer system.
  • Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.
  • Researched required information using available resources well within the established service level agreement.
  • Identified, researched and resolved customer personal information concerns using available resources.
  • Follow standard processes and procedures; research required information using available resources.
  • Researched required information using available resources from company's database.
  • Utilize available resources to identify appropriate solutions for customers.
  • Investigated and resolved customer issues using available resources.
  • Researched required information using available resources.
  • Provided services by: Answering calls and emails, assist with customer inquiries through call or email with all available resources.
  • Utilize knowledge, skills, and available resources to ensure thorough research and prompt follow-up and conclusion to all requests.
  • Responded to NYC public inquiries and complaints using available resources and used questioning and listening skills to communicate effectively.
  • Identify, research, and resolved customer s issues using available resources, and transferring to appropriate technicians.
  • Researched required information using the available resources, Managed and resolved complaints in a timely and efficient manner.
  • Provided NYC residents, Business Owners and Visitors with available resources of New York City non-emergency services.
  • Use questioning and listening skills to assist members effectively, and research required information using available resources.
  • Answer phones professionally, respond to customer inquiries, research required information using available resources.
  • Used available resources to educate myself on product features, services and consumer interaction skills.
  • Research and provide product and service information to customers using available resources and systems.
  • Use available resources to educate on products, services and customer interaction techniques.

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43. Sales Goals

low Demand
Here's how Sales Goals is used in Call Center Representative jobs:
  • Accomplished sales goals by communicating with customers quickly and up-selling to maximize company profits.
  • Maintained a level of customer satisfaction while achieving weekly sales goals
  • Provide excellent customer experiences while setting weekly sales goals
  • Performed B2B telephone prospecting duties in an outbound call center designed to support the sales goals of the company nationally.
  • Attained success in meeting sales goals by a 100% up selling services to existing customers over the phone.
  • Selected to be on the outbound marketing development team due to exceeding sales goals and customer service skills.
  • Serviced customers and exceeded all quality, productivity and sales goals for Signet then First Union post merger.
  • Dedicated to continuously improving sales abilities and product knowledge to help drive sales goals to achieve monthly quotas.
  • Assisted Customers with reservations -Worked with a team to achieve high sales goals -Provided excellent customer service to
  • Worked as a team leader and supporting/helping fellow employees in my department with achieving their sales goals.
  • Reached personal sales goals set by management; receiving extra financial incentives above my hourly paid rate.
  • Meet weekly sales goals/quota set by team and site manager Transfer/direct calls to correct location with professionalism
  • Mentor and coach the new call center staff on sales calls to meet targeted sales goals.
  • Exceeded sales goals for the Alerts and Reminders Program, reaching annual goal in three months.
  • Educated members and non-members alike in the benefits of AAA consistently reaching personal sales goals.
  • Drive growth by meeting sales goals and objectives as established by the management team.
  • Fulfilled exception processing in addition to primary duties while still maintaining top sales goals.
  • Supported the branch's overall sales goals through effective teamwork and superior customer service.
  • Provide excellent member service each and every time while obtaining monthly sales goals.
  • Call Clients, Sales by Script, Weekly Sales Goals, Enthusiastic Attitude.

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44. Problem Resolution

low Demand
Here's how Problem Resolution is used in Call Center Representative jobs:
  • Conduct telephone interviews to register applicants for disaster assistance or handle additional requests for information, assistance, and problem resolution.
  • Provided support to internal and/or external customers regarding order status, product availability and description, problem resolution and miscellaneous inquiries.
  • Manage customer orders and provide problem resolution in a timely and professional manner to both external and internal customers.
  • Prepared reports for upper level management of all divisions' related statistics associated with error and problem resolution.
  • Assisted with problem resolution for customers, documented files, and entered customer information into a computerized database.
  • Provide problem resolution to escalated calls originating from contact center representatives, managers, director and customers.
  • Provide timely problem resolution for customers through research and/or CAT tickets requiring assistance from other supporting offices.
  • Researched information using case management, problem resolution and the delivery of a positive customer experience.
  • Process member account transactions, problem resolution, and relaying general information regarding Credit Union operations.
  • Communicated comprehensive knowledge base to provide timely and appropriate telephone caller referral and problem resolution.
  • Answered branch operational and new account documentation related questions or inquiries, providing problem resolutions.
  • Maintain communications with customers during the problem resolution process, utilize superior customer service skills.
  • Included phone activation/deactivation, options counseling and activation, credit card processing, problem resolution.
  • Increased customer satisfaction 100% and recognized for exemplary communication and problem resolution skills.
  • Assisted customers with account maintenance and problem resolution, including documentation and data entry.
  • Provided problem resolution by listening, investigating and resolving call center customer problems.
  • Repaired any issues with given resources for problem resolution and designed best-option solutions.
  • Provide customer retention support through concern analysis, problem resolution and technical assistance.
  • Implemented effective problem resolution, accurate incident documentation and maintained excellent customer service.
  • Assisted with customer problem resolution using advanced troubleshooting and problem resolution systems.

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45. Follow-Up Calls

low Demand
Here's how Follow-Up Calls is used in Call Center Representative jobs:
  • Transition successful sales calls into appointments for an invitation-only open house by collecting information, and conducting follow-up calls.
  • Make follow-up calls to customers ensuring all problems resolved satisfactorily.
  • Generated repeat business through successful client follow-up calls.
  • Complete follow-up calls to members/non-members.
  • Performed client follow-up calls to include: customer satisfaction, rescheduling of missed appointments, and question regarding future car purchases.
  • Handle incoming calls and follow-up calls related to health, savings, retirement plans or other human resource-related service.
  • Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
  • Perform outbound calls follow-up calls on behalf of the customer to ensure a quick solution to their problem.
  • Placed outbound follow-up calls to sales leads and persuaded potential customers to advertise with The Times-Picayune and Nola.com.
  • Place outbound follow-up calls to patients to assure satisfaction and no confusion with any concern patient may have.
  • Received inbound calls, placed outbound follow-up calls, and transferred calls from current and potential customers.
  • Placed outbound follow-up calls to sales leads and persuade potential customers to purchase the company's products.
  • Educated customers on their phone service, processed credit card payments and made follow-up calls.
  • Process claims; calculate payments, routine follow-up calls, schedule work orders and appointments.
  • Placed outbound follow-up calls to current and/or future customers to complete and submit an application.
  • Answered calls, entered data, faxed, typed, and made outbound follow-up calls.
  • Conduct follow-up calls to ensure that all requests have been completed according to specifications.
  • Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell.
  • Place outbound follow-up calls to sales lead and persuade potential customers to get services.
  • Conducted outgoing customer satisfaction calls, admissions follow-up calls, and registration reminder calls.

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46. Customer Grievances

low Demand
Here's how Customer Grievances is used in Call Center Representative jobs:
  • Refer unresolved customer grievances to elected departments or managers for further investigation or compromise.
  • Referred unresolved customer grievances to designated supervisors for further investigation to ensure customer satisfaction.
  • Review Internet sales and customer grievances to designated departments for further investigation.
  • Refer unresolved customer grievances to designated departments, or arrange for billing.
  • Transferred calls to appropriate offices and handled customer grievances.
  • Received several Awards for Customer Service Excellence Referred unresolved customer grievances to designated departments for further investigation.
  • Referred unresolvedcustomer grievances for further investigation.

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47. Customers Needs

low Demand
Here's how Customers Needs is used in Call Center Representative jobs:
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Delivered prepared presentations to describe products in order to persuade potential customers needs.
  • Identified customers needs while also presenting appropriate company product and service offerings.
  • Informed customers about services available and assessed customers needs.
  • Identify customers needs and research resources
  • Listened to and achieved the customers needs for service as well as selling products to them that they would benefit from.
  • Build and retain a long lasting relationship with new and existing customers; valuing and fulfilling customers needs and expectations.
  • Provided an excellent customer experience true the phone and make sure that all customers needs are cover by my service
  • Answered 100+ calls daily Ensured deliveries conducive to the customers needs in conjunction with weekly/monthly scheduled deliveries.
  • Faxed coverage's to customers when needed, wrote effective messages to agents conveying customers needs.
  • Team-oriented: Apply negotiations and team building skills to coordinate with co-workers to meet customers needs.
  • Provide service to help assist customers needs and concerns with regard to home delivery subscription.
  • Provide professional customer service which identifies customers needs and resolves any issues with their service.
  • Up sold bank products and services to all customers, to help meet the customers needs
  • Helped inform customers about our products and sold products that would best suit customers needs.
  • Answered phones and was able to listen and respond to customers needs and concerns.
  • Ensured all customers needs were met, resolved complaints, performed other duties as assigned
  • Identified customers needs, clarified information, researched issues to find the correct solutions.
  • Navigated through multiple windows with speed and accuracy to quickly resolve customers needs.
  • Schedule and organize shift patterns to ensure the customers needs are being met

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48. New Customer Information

low Demand
Here's how New Customer Information is used in Call Center Representative jobs:
  • Documented all call information according to standard operating procedures; updated customer information, entered new customer information into system.
  • Entered new customer information into system and updated existing customer information.
  • Update existing/ new customer information into computer management systems.
  • Entered new customer information into system/updated existing customer information.
  • Updated and entered all new customer information in system
  • Entered new customer information into appropriate system.
  • Resolve customer complaints, enter new customer information into system, and escalate priority issues route calls to appropriate resource.
  • Enter new customer information into system; update existing customer information, process orders, forms and applications.
  • Enter the new customer information into the system, contact business or private individuals by phone.
  • Enter new customer information into system as well as updating customer s information.
  • Enter new customer information into system, identify and escalate priority issues.
  • Enter new customer information into the database.
  • Enter new customer information into system.Update customer information in the system.
  • Enter in new customer information into xtime.
  • Answer calls and respond to emails Enter new customer information into system Micro Soft Excel Power Point Micro Word
  • Answer calls and respond to emails Enter new customer information into system Process orders, forms and applications
  • Update existing customer information Enter new customer information into system Route call to appropriate resource Produce call reports
  • answer calls and respond to emails manage and resolve customer complaints enter new customer information into system identify and escalate priority

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49. Equipment Operational

low Demand
Here's how Equipment Operational is used in Call Center Representative jobs:
  • Keep equipment operational by following instructions and established procedures; notifying team leader of needed repairs.
  • Keep equipment operational by following established procedures; reporting malfunctions
  • Continue Bank of Bartlett: Keeps equipment operational by following established procedures; reporting malfunctions.
  • Assist in keeping equipment operational by following established procedures; reporting malfuctions.
  • Accredited Nursing Services, Woodland Hills, CA Home Health Aide Customer Representative Keep equipment operational.
  • Maintain call center database by entering information Keeps equipment operational by following established procedures; reporting malfunctions.

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50. Customer Loyalty

low Demand
Here's how Customer Loyalty is used in Call Center Representative jobs:
  • Demonstrated exceptional ability to build productive relationships and win customer loyalty.
  • Retained customer loyalty while initiating processes for collection of payments.
  • Participated in building customer loyalty.
  • Inspect each hydrotherapy whirlpool bath to ensure company's quality, as well as to promote and preserve customer loyalty.
  • Served as primary client contact, combining timely collection of payments with service excellence in order to retain customer loyalty.
  • Maintain and encourage customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.
  • Ensured Customer Remain with company, Offer Lower packages and discounted Rates to ensure customer loyalty.
  • Handled accounts that are outside of normal policy scope of support to maintain customer loyalty.
  • Engaged in consistent, proactive sales meetings to positively impact customer loyalty and revenue growth.
  • Build customer loyalty by placing follow- up calls for customers who reported product issues.
  • Provide prompt and accurate service to promote customer loyalty for the client.
  • Resolve any order issues or complaints to maintain customer loyalty and appreciation.
  • Create customer loyalty through excellent customer care.
  • Represented the Electrolux brand as an ambassador by promoting the organization's positive ethics and values to build better customer loyalty.
  • Demonstrated mastery of customer service call script, build customer loyalty and maintain up-to-date records at all times.
  • Work with locations to resolve technical issues with customer loyalty program Assist Truck drivers with loyalty benefits program
  • Acquired ability to handle irate customers with best possible solution to maintain customer loyalty and trust.
  • Maintained customer loyalty with prepaid customer base Provided support for post-paid (contract) subscribers.
  • use common courtesy and discretion to achieve customer loyalty.

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20 Most Common Skill for a Call Center Representative

Customer Service41.2%
Phone Calls8%
Data Entry7.9%
Technical Support4.1%
Credit Card Transactions3.9%
High Call Volume3.7%
Outbound Calls3.5%
Customer Accounts3.3%

Typical Skill-Sets Required For A Call Center Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
32.1%
32.1%
2
2
Phone Calls
Phone Calls
6.2%
6.2%
3
3
Data Entry
Data Entry
6.1%
6.1%
4
4
Technical Support
Technical Support
3.2%
3.2%
5
5
Credit Card Transactions
Credit Card Transactions
3.1%
3.1%
6
6
High Call Volume
High Call Volume
2.9%
2.9%
7
7
Outbound Calls
Outbound Calls
2.7%
2.7%
8
8
Customer Accounts
Customer Accounts
2.6%
2.6%
9
9
Customer Product Complaints
Customer Product Complaints
2.4%
2.4%
10
10
Internet
Internet
2.2%
2.2%
11
11
Billing Questions
Billing Questions
2%
2%
12
12
Scheduling Appointments
Scheduling Appointments
1.8%
1.8%
13
13
Troubleshoot
Troubleshoot
1.7%
1.7%
14
14
Telephone Calls
Telephone Calls
1.5%
1.5%
15
15
Appropriate Information
Appropriate Information
1.3%
1.3%
16
16
Payment Arrangements
Payment Arrangements
1.3%
1.3%
17
17
Potential Customers
Potential Customers
1.3%
1.3%
18
18
Alternative Solutions
Alternative Solutions
1.3%
1.3%
19
19
Computer System
Computer System
1.1%
1.1%
20
20
Medicare
Medicare
1.1%
1.1%
21
21
Insurance Companies
Insurance Companies
1.1%
1.1%
22
22
Health Care
Health Care
1%
1%
23
23
Additional Services
Additional Services
1%
1%
24
24
Service Information
Service Information
0.9%
0.9%
25
25
Verizon
Verizon
0.9%
0.9%
26
26
Customer Questions
Customer Questions
0.9%
0.9%
27
27
Customer Interactions
Customer Interactions
0.9%
0.9%
28
28
Appropriate Changes
Appropriate Changes
0.9%
0.9%
29
29
Appropriate Departments
Appropriate Departments
0.8%
0.8%
30
30
Customer Orders
Customer Orders
0.8%
0.8%
31
31
Customer Feedback
Customer Feedback
0.8%
0.8%
32
32
Medicaid
Medicaid
0.8%
0.8%
33
33
Client Information
Client Information
0.7%
0.7%
34
34
New Features
New Features
0.7%
0.7%
35
35
Accurate Fashion
Accurate Fashion
0.7%
0.7%
36
36
Accurate Information
Accurate Information
0.7%
0.7%
37
37
Job Knowledge
Job Knowledge
0.7%
0.7%
38
38
Up-Sell Accounts
Up-Sell Accounts
0.7%
0.7%
39
39
New Accounts
New Accounts
0.7%
0.7%
40
40
Product Information
Product Information
0.7%
0.7%
41
41
Personal Information
Personal Information
0.7%
0.7%
42
42
Available Resources
Available Resources
0.6%
0.6%
43
43
Sales Goals
Sales Goals
0.6%
0.6%
44
44
Problem Resolution
Problem Resolution
0.6%
0.6%
45
45
Follow-Up Calls
Follow-Up Calls
0.6%
0.6%
46
46
Customer Grievances
Customer Grievances
0.6%
0.6%
47
47
Customers Needs
Customers Needs
0.6%
0.6%
48
48
New Customer Information
New Customer Information
0.6%
0.6%
49
49
Equipment Operational
Equipment Operational
0.5%
0.5%
50
50
Customer Loyalty
Customer Loyalty
0.5%
0.5%

73,887 Call Center Representative Jobs

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