Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Job outlook for call center representatives in the United States
Call center representative job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected call center representative job growth rate is -4% from 2018-2028.
About -105,300 new jobs for call center representatives are projected over the next decade.
Call center representative salaries have increased 11% for call center representatives in the last 5 years.
There are over 397,272 call center representatives currently employed in the United States.
There are 133,579 active call center representative job openings in the US.
The average call center representative salary is $31,549.
Are call center representative jobs in demand?
No, call center representative jobs are not in demand. Call center representative demand is projected to decline -4% from 2018 to 2028.
Call center representative job and salary trends over time
Compare the number of call center representative jobs and the average call center representative salary over time.
Call center representative jobs over time
Call center representative job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 397,272 | 0.12% |
| 2020 | 404,485 | 0.12% |
| 2019 | 417,188 | 0.12% |
| 2018 | 410,639 | 0.12% |
| 2017 | 396,518 | 0.12% |
Average call center representative salary over time
Call center representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $31,549 | $15.17 | +3.2% |
| 2024 | $30,563 | $14.69 | +2.8% |
| 2023 | $29,718 | $14.29 | +2.6% |
| 2022 | $28,961 | $13.92 | +1.8% |
| 2021 | $28,441 | $13.67 | +1.8% |
Call center representative jobs by state
The map below shows you the number of call center representative job openings in each state. The darker areas on the map show where call center representatives earn the highest salaries across all 50 states.
Average salary: Job openings:
Most common states for call center representatives
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 906 | 68% |
| 2 | North Dakota | 755,393 | 476 | 63% |
| 3 | Montana | 1,050,493 | 651 | 62% |
| 4 | Iowa | 3,145,711 | 1,906 | 61% |
| 5 | South Dakota | 869,666 | 492 | 57% |
| 6 | Wyoming | 579,315 | 333 | 57% |
| 7 | New Hampshire | 1,342,795 | 716 | 53% |
| 8 | Minnesota | 5,576,606 | 2,810 | 50% |
| 9 | Nebraska | 1,920,076 | 945 | 49% |
| 10 | Delaware | 961,939 | 462 | 48% |
| 11 | West Virginia | 1,815,857 | 827 | 46% |
| 12 | Kentucky | 4,454,189 | 1,967 | 44% |
| 13 | Kansas | 2,913,123 | 1,293 | 44% |
| 14 | New Mexico | 2,088,070 | 910 | 44% |
| 15 | Rhode Island | 1,059,639 | 470 | 44% |
| 16 | Arizona | 7,016,270 | 3,000 | 43% |
| 17 | Indiana | 6,666,818 | 2,884 | 43% |
| 18 | Massachusetts | 6,859,819 | 2,807 | 41% |
| 19 | Missouri | 6,113,532 | 2,521 | 41% |
| 20 | Ohio | 11,658,609 | 4,668 | 40% |
Most common cities for call center representatives
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Savannah | 16 | 11% | $26,791 |
| 2 | Tampa | 23 | 6% | $27,430 |
| 3 | Tempe | 11 | 6% | $31,380 |
| 4 | Jacksonville | 41 | 5% | $27,895 |
| 5 | Orlando | 14 | 5% | $27,406 |
| 6 | Birmingham | 10 | 5% | $26,381 |
| 7 | Atlanta | 21 | 4% | $27,273 |
| 8 | Chandler | 10 | 4% | $31,361 |
| 9 | Dallas | 41 | 3% | $28,606 |
| 10 | Phoenix | 32 | 2% | $31,418 |
| 11 | San Antonio | 25 | 2% | $28,738 |
| 12 | Boston | 13 | 2% | $35,413 |
| 13 | Washington | 11 | 2% | $35,167 |
| 14 | Houston | 23 | 1% | $28,437 |
| 15 | Chicago | 16 | 1% | $32,627 |
| 16 | Austin | 13 | 1% | $28,705 |
| 17 | Indianapolis | 10 | 1% | $29,801 |
| 18 | New York | 21 | 0% | $34,508 |
| 19 | Los Angeles | 18 | 0% | $35,299 |