We calculated that 17% of Call Center Representatives are proficient in Customer Service, Communication, and Data Entry. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Call Center Representatives that have these skills listed on their resume here:
Most call center representatives list "customer service," "communication," and "data entry" as skills on their resumes. We go into more details on the most important call center representative responsibilities here: Communication skills can be considered to be the most important personality trait for a call center representative to have. According to a call center representative resume, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Call center representatives are able to use communication skills in the following example we gathered from a resume: "use word, excel and accurate data entry and has excellent communicational skills with customers. " Another trait important for fulfilling call center representative duties is computer skills. According to a call center representative resume, "customer service representatives must be adept at using computers. ." Here's an example of how call center representatives are able to utilize computer skills: "computerized appointment scheduling (medflow/allscripts software). " Call center representatives are also known for customer-service skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a call center representative resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." We also found this resume example that details how this skill is put to the test: "help customers overcome obstacles by clarifying issues, researching and exploring answers, scheduling appointments for consultation and escalating unresolved problems. " A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing call center representative responsibilities. This resume example shows just one way call center representatives use this skill: "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical call center representative tasks: "displayed courtesy and strong interpersonal skills with all consumers interactions and provided thoroughsupport and problem resolutions for consumers. " Yet another important skill that a call center representative must demonstrate is "listening skills." Representatives must listen carefully to ensure that they understand customers in order to assist them. This is clearly demonstrated in this example from a call center representative who stated: "communicated with health care providers to obtain information on behalf of client inquires. " Lastly, this career requires you to be skillful in "patience." According to call center representative resumes, "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example highlights how call center representative responsibilities rely on this skill: "handled multiple outbound calls to patience verified patients appointment status made sure customer information was accurate in database. "
See the full list of call center representative skills.
Before becoming a call center representative, 25.5% earned their bachelor's degree. When it comes down to graduating with a master's degree, 2.0% call center representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some call center representatives have a college degree. But about one out of every three call center representatives didn't attend college at all.
Those call center representatives who do attend college, typically earn either business degrees or general studies degrees. Less commonly earned degrees for call center representatives include criminal justice degrees or psychology degrees.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a call center representative. We've found that most call center representative resumes include experience from Aerotek, CarMax, and Walgreens. Of recent, Aerotek had 47 positions open for call center representatives. Meanwhile, there are 33 job openings at CarMax and 33 at Walgreens.
But if you're interested in companies where you might earn a high salary, call center representatives tend to earn the biggest salaries at AT&T;, Dish Network, and Amica Mutual Insurance. Take AT&T; for example. The median call center representative salary is $41,871. At Dish Network, call center representatives earn an average of $41,106, while the average at Amica Mutual Insurance is $40,970. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on call center representative salaries across the United States.
The industries that call center representatives fulfill the most roles in are the finance and professional industries. But the highest call center representative annual salary is in the finance industry, averaging $33,287. In the health care industry they make $31,547 and average about $29,208 in the media industry. In conclusion, call center representatives who work in the finance industry earn a 37.8% higher salary than call center representatives in the professional industry.