Call center representative jobs in Kansas

: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. Job Posting External Job Duties * Answer and process incoming parts calls from customers and service technicians. * Pull orders, receive and put up stock. * Order parts and develop relationships with Crown factory and outside vendors. * Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests. * Maintain direct contact with current and prospective customers. * Prepare customer quotes. * Process paperwork. * Inventory control to include cycle counts of stockroom, vans and customer consignments. Minimum Qualifications * High school diploma or equivalent * Valid driver's license and good driving record Preferred Qualifications * Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills * Parts or inventory control experience and lift truck industry experience preferred * Ability to work in a team environment Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities Nearest Major Market: Kansas City Job Segment: Outside Sales, Customer Service Representative, Warehouse, Customer Service, Sales, Manufacturing

Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents. Working knowledge of Microsoft Office (Word, Excel, Access) database systems and Adobe. Must be able to type ABOVE 50+ NET words per minute. Computer navigation must be ABOVE 85%+ net proficiency. Strong analytical, problem solving, basic research and time management skills. Detailed documentation and accurate records maintenance. Working knowledge of DOT regulations and OSHA regulations is preferred but not required. Hours: 11:30 am to 8:00 pm Additional Information

Customer Experience Representative - Electrex | Wichita, KS Be the Voice of the Customer. Deliver Precision. Elevate Every Interaction. At Electrex, we partner with OEM leaders across turf, agriculture, construction, public utilities, and off-road industries to design and deliver custom wire harness solutions. As a Customer Experience Representative, you'll be the key link between our OEM customers and our internal teams-managing purchase orders, coordinating requests for quotes (RFQs), and ensuring every interaction reflects our promise: Better, Right, Pain Free. Work Schedule: Monday-Friday | 8:00 a.m. - 5:00 p.m. Training & Work Location: This position begins with hands-on training at our Hutchinson facility (6 North Walnut, Hutchinson, KS 67501). By March 2026, the role will transition to our new Wichita location near 29th & Oliver. We're excited to invest in your growth now-so you're ready to lead and thrive when we open our Wichita site. What You'll Do Receive, review, and enter customer purchase orders-verifying part numbers, pricing, lead times, and documentation accuracy. Manage and complete RFQs for custom wire harnesses-coordinating with engineering, design, and production to ensure timely, accurate responses. Serve as the primary liaison for OEM customers, crafting clear, professional written communication that builds trust and confidence. Proactively coordinate order status updates, schedule changes, and delivery details with precision and follow-through. Support new product introductions and prototype builds, ensuring seamless communication from design to delivery. Identify opportunities for process improvement or value-add solutions that enhance customer satisfaction. Track and report key customer metrics-on-time delivery, order accuracy, and satisfaction trends. What We're Looking For Education: High school diploma or GED required; Associate's degree preferred. Experience: 2-4 years in customer coordinator, account management, or inside sales, preferably in manufacturing or environments that support businesses that build high value precision products. Experience working with purchase orders, RFQs, and/or ERP systems strongly preferred. Spanish Bilingual a plus. Skills: Exceptional written and verbal communication-professional, concise, and polished in every email and/or phone call. Strong organizational skills and ability to manage multiple customer accounts and deadlines. High attention to detail when reviewing orders, pricing, and technical data. Proficiency in Microsoft Office; experience with ERP or CRM systems a plus. Proactive, curious, and solutions-oriented-able to anticipate needs before they arise. Why Electrex You'll gain visibility into project management, product development, and executive-level customer engagement, building a strong foundation for career growth within a company known for excellence, integrity, and service that goes beyond the transaction. Here, every role plays a part in keeping our customer experience Better, Right, and Pain Free. ELECTREX, Inc. EEO & Employment Eligibility Electrex, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws. About the Company: Our strength as an organization comes from our deep belief that business should create more than just economic capital, but social and spiritual capital as well. Electrex, Inc. understands the importance of doing well and doing good - for our customers, our employees, our suppliers, and our community. Etched in our DNA, you will see an organization built on Character, Connection, Competence, and Commitment lived out through Serving People, Pursuing Excellence, Stewarding Resources, and Honoring God. Every undertaking is built around these principles, and our pursuit to live by them is never finished. For more information visit ***********************************

Company Cox Communications, Inc. Job Family Group Sales Job Profile Inside Relationship Rep - CCI Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly pay rate is $0.00 - $0.00/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of . Job Description Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies. We're on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career. Ready to work with a team that's as invested in your success as you are? Let's talk! What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: * A competitive salary and top-notch bonus/incentive plans. * A pro-sales culture that honors what salespeople (like you!) contribute to our success. * Exceptional work-life balance, flexible time-off policies and accommodating work schedules. * A true team environment, with 3 days of real-life collaboration in the office. * Comprehensive healthcare benefits, with multiple options for individuals and families. * Generous 401(k) retirement plans with company match. * Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. * Professional development and continuing education opportunities. * Access to financial wellness/planning resources. Check out all our benefits. What You'll Do You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing: * Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers. * Answering customer billing calls creating a best in class experience while assisting with billing related needs. * Driving additional revenue with a focus on customer needs and exploring upsell opportunities. * Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services. * Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell. * Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons. * Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported. * Working with sales support to find the best solutions and resolve installation or service challenges. * Educating customers on how to maximize their Cox Business products and services, including features, billing and charges. * Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies. Who You Are You're an empathetic listener with a knack for solving problems. Here's what sets you apart: Minimum: * 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field. * Proficiency with computers and common business software. Preferred: * An associate degree or technical certification in a related discipline. * B2B sales experience with a proven track record of meeting quotas. * Background in revenue generation or customer retention roles. * Experience in the communications industry or with a major communications equipment vendor. Your next big opportunity starts here. Apply to Cox today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Brilliant Harvest is a seed stage startup in the AgTech industry who leverages cutting-edge AI technologies to build something extraordinary! Our AI assistant empowers equipment dealer teams across the entire customer experience from purchase to repair. NOTE: This opportunity is open for those located in the midwest USA (i.e. Des Moines, Kansas City, Minneapolis) We're looking for a customer-first problem solver who knows the agriculture equipment world inside and out, especially equipment dealers, and who also brings a flair for marketing and content creation. In this hybrid role, you'll be the boots on the ground with dealers and farmers, making sure they're supported, engaged, and finding real value in our platform. You'll also help us amplify our message through tutorials, presentations, and marketing initiatives that strengthen adoption and loyalty.Customer Success & Dealer Engagement: Serve as the go-to partner for equipment dealers and farmer users, ensuring they're trained, supported, and realizing value from our platform. Build trusted relationships with dealership teams to increase adoption and expand platform use across their operations. Deliver product demos, onboarding sessions, and training (both in person at dealerships and online). Collect customer feedback and usage insights, and collaborate with Product to inform improvements and bug fixes. Track account health and usage metrics; execute playbooks to drive deeper engagement and retention. Marketing Coordination: Create simple training materials. Develop basic how-to guides, slide decks, and short demo videos to support customer onboarding and feature adoption. Support customer-facing content. Draft and update one-pagers or case studies, working with Marketing to keep voice and style consistent with brand. Capture stories from the field. Gather photos, quotes, and testimonials from dealers and farmers to share back with the Marketing team. Assist with campaign execution. Help adapt and distribute existing dealer-focused programs or co-branded assets provided by Marketing. Pitch in at events. Coordinate dealer event needs and provide on-the-ground support with materials and content capture. What You Bring: 1 to 3 years experience in customer success, account management, or sales support within agriculture, ideally working directly with equipment dealerships or ag software solutions. Ability to connect with both dealers and farmers, understanding their day-to-day realities and empowering them with technology for improvement Strong communication and presentation skills: clear, approachable, and confident in front of groups. A natural organizer who follows through, anticipates needs, and takes initiative. Comfort with technology, and enthusiasm for helping non-technical users become confident with new tools. Background in marketing, communications, or content creation (comfortable writing copy, building presentations and flatsheets (Canva), capturing content in the field, and leading tutorial/video content). Not a requirement to be a graphic designer, the key is the ability to create a decent draft that can have final polishing done by a graphic designer. Experience working remotely from home Up to 50% travel to dealerships and farm sites, including comfort navigating locations with large equipment. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description ***** Work for a company that has been one of the leading technological and BPO providers in the industry. We are a BPO and solution technologies team representing various companies within the financial, healthcare, government and transportation industries. We are constantly looking to add value to our amazing environment and you may be the perfect fit. We are currently hiring Customer Service /Chat Representatives. This is an entry level career opportunity and the ideal candidate will be eager to learn, possess excellent grammar, written and oral skills. Must be professional in demeanor and proficient with computer applications. At Covisian, we value our employees and realize that they are our biggest assets. That is why we offer: · Paid training · Earned paid personal time off (PTO) and Holiday Pay (After 90 Days of Employment) · 401K benefits with company match · Health, Dental, Vision and Volunteer Life Insurance (first of the month after 60 days) · Immediate bonus potential · We are partnered with ZayZoon to offer you Wages On-Demand so you can access your earned wages before your pay date. · Room for growth within the company. Centrinex is proud of our record of promoting within- currently, 99% of our CSRIII, CSR IV, and upper management positions were promoted from within · Great Corporate Culture Work Atmosphere that includes- Casual dress code, multiple schedules, monthly activities promoting company pride and philanthropy led by our Activity Committee, and Monthly employee recognition for performance milestones · Extensive continuing education available through Centrinex University, The CSR Experience, Employee Bill of Rights, CSR Leadership Prep Academy, Leadership Development Internship, team meetings, and coaching. SO, IF THIS IS MUSIC TO YOUR EARS... TALK TO US!!! "Covisian prides itself on teamwork and beating the expectations of our clients. Employees will likely be asked from time to time to work hours or ad hock projects outside of their normal assignments." Covisian is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other characteristics protected by law. We E-Verify, background & credit check. · 401(k) · Dental insurance · Flexible schedule · Health insurance · Paid time off · Vision insurance Work Location: In person.

Hourly Wage: $18/hour Role: Centralize in-bound calls and provide professional, fast, accurate, and courteous phone service to CUA members and staff. Assist members and potential members with their CU needs; explain services, perform transaction requests, respond to problems, attempt to help members without transferring them, and when specialized help is requested, direct members to the appropriate department. Provide support activities for member service functions and departments. Support branch activity, Internet help desk, and provide effective and professional written responses to chat messaging. Essential Functions & Responsibilities: Handle account inquiries, account maintenance, individual and department phone transfers, IRA general inquiries, SWBC and MMS payments, check orders, ACH setups, check copies, statement copies, and general loan inquiries. Answer and troubleshoot online banking and mobile application issues. Debit card and credit card maintenance. Unlock and raise limits on debit cards, Research basic card issues. Process stop payments on check and ACH transactions. Process remote wires. Identify cross-sell opportunities and cross sell Credit Union of America services to members as a referral to the front line sales personnel. Perform other duties as assigned. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job functions. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Have good phone communication skills including excellent projection and listening skills. Have exceptional organizational skills. Have good clerical skills including ability to operate a 10 key calculator and computer keyboard. Must have basic P.C. skills.

current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt

Purpose: Wyandot BHN is looking for Clinical Professionals to perform behavioral health crisis hotline intervention, brief screening, and referrals for various services in its 24/7, 988 Call Center. The Intent of the 988-phone number is to prevent suicide, divert individuals from hospitals and law enforcement contact, and support individuals in navigating resources to meet their needs. This team will be embedded in the Crisis Department of Wyandot BHN. Duties Include: · Answer 24-hour 988 crisis line calls, providing empathetic and compassionate support. · Assess suicide risk and other safety-related concerns along with evaluating the needs of the callers. · Making the least restrictive level of care recommendations and coordinating care for the callers. · Conduct outreach calls to individuals identified in need of support. · Develops complex intervention plans to address the clinical needs of callers. · Collaborates with the Wyandot Mental Health Center teams and other community agencies to advocate for callers. · Helps develop safety plans to best support the health and wellness of callers. · Forwarding of all necessary documentation regarding services provided and assisting with data collection in support of Program goals. Maintains needed training to meet job expectations, compliance, and position competency. Follows and complies with all local, state, and federal regulations, laws, and standards including all job-specific guidelines and codes. Follows all organizational and departmental policies, procedures, and practices including those outlined in the employee handbook or other work-related references and resources. Upholds and activity demonstrate the Mission, Vision, and Values in all interactions. Upholds confidentiality and proper safeguarding and handling of Protected Health Information (PHI) as outlined under the provisions of HIPAA privacy regulations [Health Insurance Portability and Accountability Act of 1996], related policies and practices. Performs other duties as assigned by immediate supervisor or designate. Schedule: Thursday-Saturday from 7:00p-7:00a and initial training is during the day Requirements Job Requirements, Education, and Qualifications · High School Graduate (or equivalent). Peer Support with Certified Peer Support Certification. Preferred bachelor degree in social work, Counseling, or Psychology or other Human Services field. · Applicants who meet Kansas licensure requirements may be considered if Kansas Licensure is obtained by the time of an employment offer and licensure is pending confirmation at the time of employment application. · The clinician will have access to all rules and regulations and is expected to refer to these as needed to ensure agency practices and processes are in compliance. Clinicians must be familiar with all requirements affecting the operation of clinical services. · The clinician must be familiar with agency policy and procedures in all areas. Clinicians must also maintain knowledge of best practice information with regard to the provision of quality services and support for Clients. · The Clinician must be self-directed. The Clinician will have access to their supervisor on an ongoing basis through face-to-face contact, via email, and through written correspondence or telephone. The Clinician must be able to judge the need for consultation with their supervision as the majority of duties are performed with limited supervision. · Clinician must be familiar with risk management issues and safety procedures to ensure that consistent efforts are made for implementation. The Clinician is responsible for monitoring the safety practices of others and it is crucial that this duty be completed in a thorough manner to ensure that Clients served are safe. Must pass clearance through the Kansas Child Abuse/Neglect Register and Criminal Background Check. Salary Description 20.00 per hour based on experience

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. What our Sales and Customer Solutions Representatives Enjoy Most About the Role * Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy. * Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers. * Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints. * Mastering order processing within the billing system for retained accounts, new sales, and account lookups. * Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers. Working Conditions * Normal office environment. Required Qualifications Education * High school diploma or equivalent Experience * 6 months of customer service or phone sales experience to enhance customer satisfaction and retention Technical Skills * Knowledge of cable communications products: TV, internet, and telephone Skills & Abilities * Strong English communication skills * Flexibility for variable hours, including weekends and holidays * Adaptability and problem-solving in dynamic environments Preferred Qualifications * 1+ years of call center experience CRT110 2025-65411 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Hourly Wage: $18/hour Role: Centralize in-bound calls and provide professional, fast, accurate, and courteous phone service to CUA members and staff. Assist members and potential members with their CU needs; explain services, perform transaction requests, respond to problems, attempt to help members without transferring them, and when specialized help is requested, direct members to the appropriate department. Provide support activities for member service functions and departments. Support branch activity, Internet help desk, and provide effective and professional written responses to chat messaging. Essential Functions & Responsibilities: Handle account inquiries, account maintenance, individual and department phone transfers, IRA general inquiries, SWBC and MMS payments, check orders, ACH setups, check copies, statement copies, and general loan inquiries. Answer and troubleshoot online banking and mobile application issues. Debit card and credit card maintenance. Unlock and raise limits on debit cards, Research basic card issues. Process stop payments on check and ACH transactions. Process remote wires. Identify cross-sell opportunities and cross sell Credit Union of America services to members as a referral to the front line sales personnel. Perform other duties as assigned. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job functions. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Have good phone communication skills including excellent projection and listening skills. Have exceptional organizational skills. Have good clerical skills including ability to operate a 10 key calculator and computer keyboard. Must have basic P.C. skills.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural communicator with a drive to help people and close sales? We're hiring Call Center Representatives to support inbound and outbound customer interactions for major brands in retail, telecommunications, and software. In this role, you'll assist both residential and business customers, resolve issues, retain accounts, and upsell products and services all while building valuable career experience in a fast-paced, supportive environment. No prior contact center experience required we welcome candidates from customer-facing industries like hospitality, retail, and food service! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Handle inbound and outbound calls with professionalism and empathy Listen actively to customer concerns and resolve issues effectively Use internal systems to manage accounts and complete service tasks Identify sales opportunities and apply upselling techniques Clearly explain products, services, and processes to customers Escalate customer dissatisfaction when necessary Aim for first-call resolution through strong communication and problem-solving CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications Must be 18 years or older High school diploma or equivalent Excellent written and verbal communication skills Typing speed of 20+ WPM Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) Familiarity with Windows operating systems Reliable and punctual with strong time management Strong problem-solving, negotiation, and conflict resolution skills Customer-focused: empathetic, patient, and responsive Ability to multitask and self-manage in a fast-paced environment Team-oriented with excellent interpersonal skills Preferred 1+ year experience in customer service, sales, tech support, or administrative roles Experience in a contact center or government-related work environment COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

With more than 25 years in business, Apex Remodeling and Contracting is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Wichita, KS office to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners' information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Qualifications: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applications We offer competitive pay, paid vacation, paid sick time, and professional development. Apply today to become a part of our growing team!

Come Join our Successful Dental Practice as a Call Center Representative. This full-time position is more than just a job, it's a career opportunity with the ability to learn and grow your knowledge skills and abilities with a cutting-edge dental team. It is our mission to provide the best dental experience to children, offering trustworthy expertly trained dental expertise to every family. Our call center team is a key part in providing great customer service to patients and parents. The call center representative will handle a multi-office phone system. The call center representative role plays an important part in communicating effectively with patients and maintaining an organized administrative schedule. Our dental office is committed to providing optimal dental care, so if you think you have what it takes to help us accomplish this task, we'd love to hear from you. Compensation will be based on experience. Benefits: Each of our 5 locations provide an excellent compensation and benefits package. Additionally, Jenkins & LeBlanc, Dentistry for Children invests extensive training and continuing education opportunities that are unparalleled and exceed industry expectations. Additional benefits: Medical and prescription drug insurance Dental Insurance including orthodontic benefits Vision care Life insurance 401(K) retirement plan 6 paid holidays off Team-focused, uplifting and educational work culture Paid-Time Off (for qualified positions) The call center representative will be responsible for answering a multi-line system, follow communication 'scripts' when handling different topics, be proficient in the use of telephone equipment, i.e. placing calls on hold, transferring calls, retrieving messages from voice mail, conference calls, etc., accurately acquire and input insurance and patient information, accurately schedule all new and existing patients with appropriate provider utilizing scheduling guidelines, take accurate and thorough notes for doctors and hygienists when needed. Requirements: Outstanding written and verbal communication skills Exceptional phone etiquette and customer service skills A friendly, positive demeanor with patients and supported dental office team members Great administrative organizational skills Strong computer skills and the ability to learn new programs Proficient in Microsoft Office, Google Docs, Dentrix a plus but not required Exceptional customer service skills Dental office experience a plus, but not required Accuracy and attention to detail required Education: High school diploma required Jenkins and LeBlanc Dentistry for Children provides all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Benefits: Dental insurance Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Wellness resources Do you like helping customers find what they need, driving sales, and keeping things fun? For over 30 years, FASTSIGNS of Kansas City has been a part of the KC community, and we're looking for someone to join our team! At FASTSIGNS of Kansas City, we've worked hard to create a customer-focused culture while having fun with our team. This has allowed us to become a million-dollar-plus center that ranks in the top 100 FASTSIGNS centers while retaining fantastic team members who get the job done. Our production team is rich in knowledge and possesses the technical expertise to conquer even the most complex challenges. Our Inside Sales Team has been dedicated to us for several years and has developed personal relationships with many of our customers, always finding innovative solutions to their problems. When not hard at work, we enjoy team-building activities, such as supporting local eateries or hosting backyard barbecues. We are currently located in Westport. However, our team is searching for a new space close by we can move into at the beginning of 2024. We seek an inspiring new space with larger working areas to accommodate our rapidly growing business. The new space will offer significantly more square footage of workspace, updated equipment, and an expanded vehicle wrap bay. We constantly seek input from team members on making our new space more than just an office; we want to make it something we're proud to show off! If this sounds like a place you'd like to work, please review the position details and send us your resume! Duties include: Greet and assist walk-in, email, E-commerce, and phone customers. Chat and connect with customers and decision-makers. Recommend excellent products and follow Brand Standards. Find and contact sales prospects creatively. Build and manage a leads list through referrals, calls, mail, and email. Follow up on new leads from calls, marketing, and emails. Learn pricing and proposal models inside out. Handle project paperwork and follow procedures from start to finish. Prepare estimates and follow up on them. Update customers on order status and schedule changes. Execute fun marketing tasks: mailers, thank-you cards, call-mail-call programs, press releases, and campaigns. Keep the retail space clean, organized, and inviting. Support the team with reports, invoicing, and regular paperwork. Prepare and share status reports for weekly team meetings. Assist with the company's marketing plans when needed. Conduct market research, competitive shopping, and customer surveys. Resolve customer issues with a smile. Build great relationships with support departments. Follow all company policies and ethics codes. Check-in with customers within 3-5 days for satisfaction. Embrace the “Everybody Sells” mindset and spot sales opportunities. Answer phones and help at the front counter when needed. Understand the sales process to provide customer solutions. Previous Customer Service Experience: Previous customer service experience in retail, hospitality, reception, barista, host, or server. Face-to-face customer interaction experience. Administrative tasks experience, including scheduling, correspondence, and data entry. Professional experience with handling calls, call routing, and message taking. Experience in taking and processing job orders. What we're offering: $13 to $20 per hour, depending on experience. Paid Health Insurance. Profit sharing Paid vacation and sick days. Full time. Monday through Friday. FASTSIGNS is the franchise industry leader with over 700 locations. We have the most extensive training programs, both online and in-person, in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS, we pride ourselves on providing the best customer service in the sign industry, and to prove it, we survey our customers to ensure we constantly improve our service. Compensation: $13.00 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Job Number #168364 - Overland Park, Kansas, United States Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. The Flexi Customer Service Agent is responsible for delivering an exceptional customer experience to Hill's customers and/or consumers. The role consists of interactions over phone, email, chat or other systems. The agent may handle a variety of responsibilities to include, but not limited to placing special orders, answering product, technical or service questions, troubleshooting issues that may be technical or service related, addressing praise or complaints appropriately, and maintaining account information. The candidate must also possess the ability to work cross functionally on various types of work during a shift. This is a Flex position for nine months. Eligible to apply for a permanent position 30 days prior to the contract end date or at the beginning of the ninth month of employment. What You Will Do: Respond to, research and resolve customer inquiries/issues Provide quality service and support for both Hill's consumers and customers in a variety of areas including, but not limited to product information, registration and password assistance, delivery inquiries, technical issues, EDI, Platform assistance, and finance questions Provide quality service and support in a variety of areas including telephone, email, chat, social media and letter inquiries (complaints, suggestions, praise, questions, and issues) from pet owners, retailers, breeders, field personnel, etc Summarize and enter all data accurately and thoroughly in computer system following established guidelines Interact with, build rapport, and create goodwill across Hill's stakeholders by applying Procedure Flows and escalating exceptions as needed Analyze personal performance metrics and amplify strengths and opportunities for growth Participate within team to identify strengths and process improvements Report system concerns, help with issue identification, submit IT ticket requests and conduct systems testing Provide quality service and support in a variety of areas including, but not limited to more specialized services, system testing, refunds & exchanges, website navigation, and complete feeding calculations using Quick Reco Support marketing promotions with follow-up coupons, delight bags and swag to pet parents Required Qualifications: High School Diploma 3+ years of Customer Service Experience Proficient in typing and customer service technology tools such as Google Suite, C4C and/or SAP, etc Preferred Qualifications: Bachelor's degree in business or related fields Compensation and Benefits Salary Range $38,400.00 - $48,000.00 USD Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies. Our Commitment to Inclusion Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. For additional Colgate terms and conditions, please click here. #LI-Hybrid

7 AM - Monday - Friday The purpose of this role is to meet customer needs through delivering snack and beverage products to assigned customer, and merchandising product in a manner to increase sales. Job Duties and Responsibilities Deliver and merchandise snack and beverage products to assigned customers Display and rotate products according to Company standards Load and unload delivery truck daily Resolve discrepancies Create invoice for products sold to vending machines and collect cash Finalize end of day paperwork Establish and maintain positive relationships with customers Perform other duties as necessary Job Requirements High School diploma or equivalent A valid driver's license and safe driving record Effective oral and written communication skills Skills in problem solving, judgement and decision making Ability to provide attention to detail Ability to work with others Work Environment and Equipment Work generally takes place in customer accounts. There may be exposure to a variety of conditions at customer account, including dust and foul odors. Individuals must be able to manipulate a two-wheel dolly. Company Overview and EEO Statement LinPepCo is a Pepsi-Cola independent distributor and has more than 35 years of soft drink and vending product distribution experience. Our company includes five soft drink franchises in the Midwest, a full-line vending company, a full service coffee company and a refrigeration division that specializes in equipment service leasing. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LinPepCo will be based on merit, qualifications, skills and other relevant criteria. LinPepCo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. Disclaimer This should not be construed to imply that these requirements are the exclusive standards of the job. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities. The employer has the right to revise this at any time. The job description is not to be construed as a contract for employment.

Here at IAA, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth. Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com) What Do IAA Customer Service Reps Do? Provide a variety of customer support services through the mail, telephone, and direct personal contact Process orders and assignments and enter data into our internal computer systems Reference pricing and delivery information Respond to customer questions, inquiries, and requests Set up new and maintain existing records Perform word processing assignments, filing, and related clerical duties Process paperwork in preparation for auction day, securing necessary approvals Assist with other duties around the office to help out What are the Requirements? Ability to communicate comfortably with customers A phenomenal teammate, willing to assist your peers Digital literacy Time management skills Positive attitude Ability to work independently Strong interpersonal skills Professional and clean appearance We'd also love someone open to learning automobile titling as part of their development! Education and Certification Requirements: A high school diploma is awesome, but equivalent work experience would be great too! 0-2 years' previous work experience In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations. About IAA, an RB Global, Inc. company: IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois. IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Posting Important Recruitment Information for this vacancy: Supporting Documents Uploaded By: 11/18/2025 Agency Information: Kansas Department of Revenue Audit Services Topeka, Kansas ***************** Who can apply: External (anyone) Classified/Unclassified Service: Unclassified Full-Time/Part-Time: Full-Time Regular/Temporary: Regular Work Schedule: 8:00 AM - 5:00 PM; Monday - Friday Eligible to Receive Benefits: Yes Veterans' Preference Eligible: Yes Search Keywords: KDOR Compensation: Hourly Pay: $25.05 Employment Benefits: * Comprehensive medical, mental, dental, vision, and additional coverage * Sick & Vacation leave * Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave * Paid State Holidays (designated by the Governor annually) * Employee discounts with the STAR Program * Retirement and deferred compensation programs Visit the Employee Benefits page for more information… Position Summary: This position is in the Refund and Disclosure group within Audit Services department. This position performs critical duties for the Audit Bureau by expanding audit coverage through sales tax self-audits and desk audits on the State's largest individual income taxpayers. Duties include research of industry practices to determine what type of taxable items are generally sold or purchased, determination of compliance issues and critical decisions on which industries should receive self-audit notices. Position answers phone call taxability questions, makes decisions on what documentation is acceptable from taxpayers, issues follow-up letters and assessment notices to taxpayers who do not comply with the self-audit request. Individual office audits are conducted on the State's largest taxpayers to determine proper residency status and income reporting from partnerships, and Sub S Corp's, Expert knowledge of Retailers' Sales Tax, Consumers' Compensating Use Tax, individual and corporate income tax laws, statutes, regulations, policy and forms is essential to properly audit returns. The ability to work independently in dealing with highly trained tax personnel is essential to this position. This position is responsible for the administration of the Voluntary Disclosure Program which entails discussing the program with CPA's and third parties guiding them in the correct method to file a VDA request. Once received, this position performs a desk audit verifying the validity of the request, assessing additional interest and the collection of the monies due with the request. Knowledge of statute and policies concerning the VDA program is essential in order to effectively, accurately and fairly administer this multi-million-dollar income producing program. Qualifications: Education: High school diploma or equivalent. Minimum Qualifications: Two years of experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency. Preferred Experience: Knowledge of KDOR accounting systems, tax examining techniques, domicile regulations and federal and state individual, corporate and sales tax statutes, regulations, policy and forms. Ability to work with taxpayers, their representatives and third-party sources to collect relevant information concerning Kansas sales and income. Advanced understanding of the interplay between federal and state tax forms and expert knowledge of the rules for determining what income should be allocated to Kansas. Ability to quickly analyze data, detect and explain errors and irregularities found during an audit examination. Ability to document audit findings so that they will stand up in court. Preferred Skills: Word, Excel, PowerPoint, Access, proofreading, editing, and attention to detail. Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems. Recruiter Contact Information: * Email: KDOR_****************** * Phone: ************** * Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612 Job Application Process: * First Sign in or register as a New User. * Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications. * Upload required documents listed below for the Careers> My Job Applications page. * Start your draft job application, upload other required documents, and Submit when it is complete. * Manage your draft and submitted applications on the Careers> My Job Applications page. * Check your email and My Job Notifications for written communications from the Recruiter. * Email - sent to the Preferred email on the My Contact Information page * Notifications - view the Careers> My Job Notifications page Helpful Resources at jobs.ks.gov: "How to Apply for a Job - Instructions" and "How to Search for a Job - Instructions" Required Documents for this Application to be Complete: Upload these on the Careers - My Job Applications page: * Transcripts (if necessary) * DD214 (if you are claiming Veteran's Preference) Upload these on the Attachments step in your Job Application: * Resume * Cover Letter Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents" How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Learn more about claiming Veteran's Preference How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to **************, scanned and emailed to *************************, or can be mailed/delivered in person to: ATTN: Disability Hiring Preference Coordinator Office of Personnel Services Landon State Office Building 900 SW Jackson, Rm 401 Topeka, KS 66612 Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter. Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at ************.