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Call center representative jobs in Kenner, LA - 301 jobs

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  • Customer Account Representative

    Alphabe Insight Inc.

    Call center representative job in New Orleans, LA

    Blue Print Out is a forward-thinking creative company dedicated to delivering strategic marketing solutions that elevate brands and drive measurable growth. We combine innovation, data-driven insights, and refined execution to help businesses communicate their value with clarity and impact. Our culture is built on collaboration, excellence, and a commitment to continuous improvement. Job Description We are seeking a highly motivated Customer Account Representative to join our team in New Orleans. This role is essential to ensuring that our clients receive an outstanding customer experience, efficient support, and accurate account management. The ideal candidate is organized, resourceful, and committed to maintaining strong client relationships. Responsibilities Manage assigned customer accounts with professionalism and attention to detail. Serve as the primary point of contact for client inquiries and account updates. Maintain accurate records of client interactions and account information. Identify customer needs and coordinate with internal teams to provide appropriate solutions. Support customers by addressing questions, resolving issues, and ensuring overall satisfaction. Assist in the preparation of reports, account reviews, and follow-up communications. Uphold service standards and contribute to continuous improvement initiatives. Qualifications Qualifications Strong communication and interpersonal skills. Excellent organizational abilities and attention to detail. Ability to manage multiple tasks efficiently in a fast-paced environment. Problem-solving mindset with a proactive approach. Basic proficiency with office and administrative tools. Professional attitude and commitment to high-quality service. Additional Information Benefits Competitive salary between $57,000 and $61,000. Growth opportunities within a dynamic and supportive company. Comprehensive training and skill-development resources. Supportive and collaborative team environment. Stable full-time role with long-term career potential.
    $57k-61k yearly 7d ago
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  • Customer Relations Representative - State Farm Agent Team Member

    Barcley Steib-State Farm Agent

    Call center representative job in New Orleans, LA

    Benefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Dental insurance Health insurance Signing bonus Company Overview: Barcley Steib - State Farm Agent, a leading provider in the insurance industry, is seeking dynamic and results-driven individuals to join our team as Customer Relations Representative - State Farm Agent Team Member. With a commitment to excellence and a focus on customer satisfaction, we provide a supportive and collaborative work environment that empowers our employees to achieve their full potential. Job Description: As an Customer Relations Representative - State Farm Agent Team Member, you will play a crucial role in promoting and selling our comprehensive range of insurance products to prospective clients. This is a challenging yet rewarding opportunity for individuals who are passionate about helping others protect their assets and achieve financial security. Your primary responsibilities will include: Building and maintaining strong relationships with clients to understand their insurance needs. Educating clients on various insurance products and coverage options. Analyzing client requirements and tailoring insurance solutions to meet their individual needs. Meeting and exceeding sales targets through effective lead generation, prospecting, and closing techniques. Providing exceptional customer service to clients throughout the sales process and beyond. Staying updated on industry trends, products, and regulations to offer informed advice to clients. Qualifications: Excellent communication and interpersonal skills. Strong negotiation and closing abilities. Ability to work independently and as part of a team. Goal-oriented with a drive to achieve and exceed targets. Knowledge of insurance products and industry practices (training will be provided). Requirements: Bachelor's degree preferred but not required. Relevant state insurance license preferred but not required. Proficient in Microsoft Office Suite and CRM software. Ability to work flexible hours, including evenings and weekends if necessary. How to Apply: Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you! **************** Barcley Steib - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
    $28k-38k yearly est. 7d ago
  • Customer Service Representative (Contingent) - 7x7 - Houma, LA

    Bristow Group, Inc. 4.6company rating

    Call center representative job in Houma, LA

    DUTIES AND RESPONSIBILITIES: Set the stage first thing in the morning; this includes making coffee, layout Newspapers, confirm the waiting area is clean and free of clutter, check for outgoing parts, and prepare manifest sheets. This duty should be repeated several times during the day during slow periods; Answer phones promptly and professionally; Maintain excellent customer service by communicating with the passengers in a positive and pleasant manner; Maintain a list of needed office supplies, consumables, etc. and relay to the Base Manager if applicable; Coordinate all outbound aircraft; Manifest and check identification for all inbound and outbound passengers through TSA list when needed; Maintain contract information such as rig names, lats, longs, blocks, freqs, and deck info. Fuel info. Crew change dates and customer specifications; If applicable, responsible for making hotel/vehicle accommodations when we have an overflow of pilots or mechanics RON; If applicable, flight-follow when aircraft cannot get through to Operations; Communicate with the Base Manager or Lead Pilots or AMTs with day to day operations. Also, assist the above with any administrative duties that need to be accomplished; Maintain a log of all daily flights; Gather flight logs from the previous day. Check the times for accuracy and make sure all other pertinent information is correct. Add flight information to daily flight logs. Make copies and create base files to hold for two months. The originals should be mailed to the Accounting Department every third day, making sure that all logs for the month have been sent in by the first of the new month; Gather and sort all incoming mail and faxes; Log all incoming and outgoing packages. Arrange FedEx when customers send in outgoing packages; Email daily aircraft status at the end of each day after confirming status with the Lead AMT; Email hotel and rental car logs every Friday; Keep a log of all mechanical delays on contracted aircraft and email every day; Keep a log of the number of passengers traveling outbound each day; At the closing of the day, make sure the manifest/sign-in sheets are ready for the next morning; At closing, please do one final walk through confirming that the waiting area and restrooms are clean and organized for the next business day; If applicable, loading baggage and cargo onto and off of aircraft; Any other duties as assigned. MINIMUM QUALIFICATIONS: Must be proficient in Word, Excel, and Outlook; Must adhere to dress code/appearance policy stated in the Bristow Group Handbook; Aviation background preferred; Must be organized and be able to work effectively as a team with a large and varied workload; Must maintain valid Driver's License and physically be able to drive a company vehicle as required; Must be able to travel as required by Bristow Management. Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $23k-32k yearly est. 7d ago
  • Customer Service Specialist

    AAA-The Automobile Club 4.5company rating

    Call center representative job in Metairie, LA

    Customer Service Specialist. Job Summary. This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch. Performs routine and advanced duties in support of agents Customer Service, Customer Service Specialist, Specialist, Insurance, Retail, Support, Sales
    $24k-30k yearly est. 7d ago
  • Pearl River | 2nd Shift CSR

    Agile Cold Storage

    Call center representative job in Pearl River, LA

    Customer Service Representative - Agile Cold Storage Department: Customer Service Schedule: Full-Time | 2nd Shift (6:30 PM - 3:00 AM, Monday-Friday) Reports To: Customer Service Manager The Customer Service Representative (CSR) serves as the primary point of contact between Agile Cold Storage and its customers. This role manages inquiries, resolves issues, and coordinates logistics to ensure accurate, timely, and professional service delivery. Essential Duties and Responsibilities Respond promptly to all customer inquiries, requests, and complaints related to work orders, shipments, and inventory. Schedule inbound and outbound appointments within the Dock Management System (DMS). Communicate effectively with customers, brokers, freight forwarders, and warehouse operations regarding accounts, inventory, invoicing, and credit changes. Process and verify computer-generated invoices to ensure accurate billing. Generate and manage all required documentation for customer work orders, including special requests and expedited orders. Review and confirm that orders comply with company policies and procedures. Research issues, obtain supporting documents, secure approvals, and process credits or debits. Provide general clerical support, including maintaining order files, answering phones, operating office equipment, and greeting visitors. Support and provide coverage for other team members as needed. Perform other duties as assigned to support Agile's operational goals. Additional Responsibilities Accurately enter orders into the Warehouse Management System (WMS). Follow all company safety rules and maintain a clean, organized workspace. Adapt to changing work hours and shifts based on business needs, including occasional overtime, weekends, or holidays. Required Qualifications Minimum 2 years of customer service experience, preferably in logistics, warehousing, or distribution. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access) and general internet navigation. Strong clerical and organizational skills with attention to detail. Excellent verbal and written communication skills in English. Demonstrated ability to remain professional and cooperative under pressure. Team-oriented with strong interpersonal and problem-solving skills. Must successfully complete a basic math skills test, background check, and drug screening prior to employment. Preferred Qualifications High School Diploma or GED. Experience in export coordination or warehouse logistics is a plus. Knowledge, Skills, and Abilities High attention to detail, accuracy, and organization. Ability to follow written and verbal instructions. Strong time management and multitasking capabilities. Dependable, self-motivated, and customer-focused mindset. Work Environment Primarily office-based with occasional movement throughout warehouse areas. Frequent use of standard office equipment (computer, phone, copier, fax, calculator). Moderate noise level typical of a warehouse setting. Physical and Mental Demands Ability to sit for extended periods and perform repetitive office tasks. Regular standing, walking, bending, and light lifting (up to 20 lbs). Must adhere to company grooming, hygiene, dress code, and PPE policies for safety compliance. Supervisory Responsibilities May occasionally lead or assist with special projects under supervision. Join the Agile Cold Storage team and be part of a fast-paced, customer-driven environment where precision and teamwork make a difference.
    $24k-32k yearly est. 7d ago
  • Customer Service Representative: New Orleans, LA

    American Cash Advance 4.1company rating

    Call center representative job in New Orleans, LA

    We are looking for the Best of the Best Full-Time Customer Service Representative: New Orleans, LA Do you have a passion for helping people? Are you always looking for a better way of doing things? Do you embrace change and adapt well under pressure? If you answered yes to the above questions, please continue reading. American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company. Thanks to our staff's unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce. Your primary job responsibilities would include, building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions. Other job responsibilities include but are not limited to; working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safe guarding company monies & property, assist in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day. Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills: Math Skills: including the ability to count money Social Skills: including the ability to engage & interact professionally Problem-Solving Skills: including the ability to negotiate payment terms Communication Skills: including the flexibility to work with different personalities Computer Skills: ability to use computer programs required to process day to day transactions Clerical Skills: including the ability to file folders, answer phones, scan and copy paperwork Organization Skills: including the ability to utilize filing systems Other Requirements: Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer. Excellent Benefits including: Health Insurance (up to 80% of premiums paid by company) Other insurances include, Dental, Vision, Life, Long & Short-Term Disability, and more! 401K Paid Holidays Paid Vacations! Paid All-Purpose Time Off Paid Training Advancement Opportunity! Unlimited Earning Potential and more! If you think you have what it takes to be a part of our dynamic team, please apply today! For more information about American Cash Advance visit our website at ***************************
    $23k-31k yearly est. 7d ago
  • Insurance Customer Service Representative

    Insight Global

    Call center representative job in New Orleans, LA

    Must Haves: • 2-5 years of Customer Service/Client services experience • 1 year of Personal Insurance experience is mandatory • Associate degree or equivalent education, or one to three years of related experience/training in sales, insurance, or customer service. • Proficiency in Microsoft Office with applied knowledge of Policy Management System (s) i.e. TAMS.Epic etc. and insurance quoting websites preferred. • Ability to travel, as needed, to support client relationships, sales initiatives, or business requirements. Plusses: • EPIC experience preferred. • Property & Casualty (P&C) Licensed. • Active Property & Casualty Agent's license Day-to-Day: Insight Global is seeking a Personal Lines Insurance Processor to manage all aspects of new and renewal personal insurance business while delivering exceptional customer service. You will maintain accurate recordkeeping of all policy information, quote and write new business, and support the retention of the existing book of business. In this role, you will ensure clients' insurance needs are handled with accuracy and care, helping protect what matters most to them. Your responsibilities as the Personal Lines Insurance Processor will include: • Review daily carrier reports, monitor policy status, and resolve discrepancies to ensure continuous and accurate coverage. • Serve as the primary liaison with clients, mortgage companies, and carriers to coordinate documents, payments, and policy updates. • Prepare and send renewal quotes and invoices, process client payments, and maintain accurate bookkeeping records. • Assist clients with coverage options, basic claims inquiries, and quote comparisons while providing responsive customer service. • Maintain organized records, support office operations, and contribute to process improvements and team initiatives • Process payments; Process late-payment and cancellation notices, as well as payment-received notices into EPIC.
    $24k-32k yearly est. 19h ago
  • Call Center Specialist

    Solar Alternatives 4.4company rating

    Call center representative job in Harahan, LA

    Why Solar Alternatives? Join our mission at Solar Alternatives to help our community embrace clean energy solutions! As a leading provider of solar energy, standby power, and energy efficiency, we strive to make a sustainable future accessible to everyone. Our Call Center Specialists play a crucial role as the first contact for prospective solar owners, acting as brand ambassadors for clean energy. In this exciting role, you will have the opportunity to earn between $25 to $35+ per hour, with uncapped earning potential based on your performance. Here at Solar Alternatives, we prioritize a flexible schedule that allows for job independence, while also fostering teamwork and innovation. You will easily collaborate with colleagues, team leaders, and managers, and you'll be encouraged to bring fresh ideas and insights to the table. Requirements Exceptional communication skills - Friendly and persuasive (Retail or hospitality experience is a plus) Prior customer service, hospitality, or retail sales experience - Tenacity is key; don't take NO for an answer! A self-motivated, entrepreneurial mindset that is proactive and results-driven Organized and goal-oriented with strong phone call and email etiquette Able to set appointments with potential clients that can lead to sales opportunities Maintain and update lead data in the company CRM tool Initiate and support the sales process for the broader team Consistent work schedule and reliable availability Present yourself professionally and maintain a positive attitude with all prospects Benefits Benefits: Base of $17 per hour plus commission per appointment set Two weeks paid leave, plus 7 bank holidays Health insurance, vision & dental 401K with company match Advanced product and sales training to ensure success Use of professional company tools including customized CRM and VOIP system The peace of mind that comes with offering only best in class products, installation, and services
    $25-35 hourly Auto-Apply 60d+ ago
  • Bilingual Call Center Representative

    Armstrong Insurance Services 4.0company rating

    Call center representative job in Metairie, LA

    ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Call Center Representative as we continue to grow our team. Call Center representatives will work as part of a team providing support for the audit team that is conducting mail, phone, and virtual audits. Job Responsibilities: Make several calls to insureds and agents daily Enter progress notes following each call Correspond with policyholders, CPAs, bookkeepers, and agents to gather additional information as needed Qualifications and Requirements: Strong judgment and critical thinking skills Competent use of spreadsheets, word processing, and e-mail Excellent communication skills Strong writing skills Work well in a team environment Ability to multitask Must have high-speed internet Compensation and Benefits: Salary is $17.00 per hour Benefits package with health, dental, vision, life, and disability coverage options 401(k) retirement plan option with company matching Generous paid time off policy - start with 18 days per year Paid holidays - 7 standard holidays We look forward to you joining our team! ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $17 hourly Auto-Apply 8d ago
  • Call Center Representative

    Monarch Medical Management

    Call center representative job in Metairie, LA

    Monarch Medical Management is seeking a dependable and compassionate Call Center Representative to join our fast-paced, high call volume healthcare call center. As the first point of contact for our patients, you will be responsible for handling a large volume of incoming and outgoing calls, assisting with appointment scheduling, insurance verification, and supporting patients throughout their care journey. The ideal candidate thrives in a busy environment, communicates clearly and empathetically, and remains organized under pressure. Strong attention to detail, multitasking ability, and a professional demeanor are essential. Key Responsibilities Patient Communication and Support Handle a high volume of inbound and outbound calls daily in a courteous and professional manner Use approved call scripts to assist patients with scheduling, inquiries, and follow-ups Focus on one-call resolution, directing calls or taking detailed messages when needed Appointment Scheduling and Coordination Schedule, reschedule, and cancel appointments in eClinicalWorks (eCW) Complete necessary scheduling checklists (such as Ortho Spine or Ortho Extremity) Coordinate patient transportation (such as Uber) and confirm logistics Follow up on approvals and referrals with attorneys, clinics, and insurance carriers Patient Records and Insurance Management Accurately collect and verify patient demographics and insurance details Maintain and update patient accounts, including Workers' Compensation cases Administrative Support and Documentation Enter, retrieve, and update patient records in electronic health systems Manage email communications with attorneys, providers, and internal departments Process medical record requests and send necessary documents securely Compliance and Confidentiality Comply with HIPAA, privacy policies, and clinic procedures Stay current with healthcare regulations and insurance policy changes Qualifications High school diploma or equivalent required; some college preferred Experience handling high call volumes in a healthcare or customer service setting is strongly preferred Familiarity with eClinicalWorks and medical terminology is a plus Strong multitasking skills and attention to detail Proficient in using computer systems and electronic health records (EHR) Excellent communication and interpersonal skills Benefits Health, vision, and dental insurance after 60 days Paid time off (PTO) Continued education opportunities Retirement plan options If you are passionate about helping others and thrive in a dynamic call center environment, we encourage you to apply. Monarch Medical Management is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. View all jobs at this company
    $23k-31k yearly est. 60d+ ago
  • Video/Call Center Representative

    Xplore Federal Credit Union

    Call center representative job in Metairie, LA

    Full-time Description The Financial Specialist will engage with members in a blended Video/-Call Center environment consisting of telephone, interactive video, web chat, secure email, and online credit union interactions. Member interactions will be handled through interactive video, phone, email, live chat, and other electronic forms of communication. The Financial Specialist will work as part of a team under the direction of the Financial Specialist Manager. This representative will support department objectives through direct member interactions, adhere to quality standards, and perform administrative tasks. Essential Functions/Responsibilities: Provide exceptional member service through quality conversations and timely communications. Conducts work in a Video/Call Center environment and in a variety of computer programs. Ethically conducts operational tasks related to protecting members and credit union assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining, and ensuring the accuracy of all regulatory and procedural documentation. Protects all member information and credit union trade secrets and business records as confidential and follows all credit union policies for communication with members, vendors, and associates. Provide front-line member support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat, or other Digital Channels. Process member support requests and inquiries, including, but not limited to Reg E Inquiries, Stop Payments, ACH inquiries, and Account Information. Close accounts, Password Reset, etc. Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, deliver fulfillment materials, and upload approved accounts. Maintain a personally professional and presentable appearance in all internal and external member interactions. Be fully proficient with the video/phone system and online credit union tasks. Engage with members in a professional and friendly manner while providing a positive brand experience during each member's interaction. Maintains current knowledge and consistent compliance with regulations and credit union policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. Assist with troubleshooting and issue resolution tasks associated with the Video Banking or Telephone System and liaise appropriately with the Financial Specialist Manager, Branch, Operations, and/or IT staff in problem identification and resolution. Work with individuals in other departments (retail branches, deposit operations, online credit union, and member relations) to address Video/Call Center Department issues and escalations. Regular attendance is required, working at the worksite during regular Video/Call Center business hours. Must have the ability to effectively cross-sell credit union products and services. Collaborates with team members during times of excess workload to pick up overflow tasks. Utilizes communication skills to identify and address members' needs while representing the Credit Union in a positive way. Contributes to building profitable, long-term relationships with our members to reach our business objectives. Works harmoniously with others with exemplary interpersonal skills. Works on strict deadlines which require prompt attention to detail and reliable attendance. Work Schedules: Monday - Friday 8:00 AM - 5:00 PM Location: 5500 Veterans Memorial Blvd., Metairie, LA 70003 Required Skills/Abilities: Ability to communicate effectively in person, on-screen, over the phone, and in writing. Ability to solve problems while working directly with external and/or internal members. Familiarity and high comfort level with a variety of electronic forms of communication, phone, video, social media, email, etc. Strong attention to detail and ability to complete work accurately. Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products. Ability to think logically in order to analyze situations, resolve problems, and make sound decisions. Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. Strong employee coaching skills. Good organization and time management skills. Ability to listen, develop/suggest solutions to problems, and retain confidential information. Our full-time employees enjoy amazing benefits, including: Medical, Dental, Vision, and Basic Life Insurance Employer - Paid Supplemental Health Insurance STD & Employer-Paid LTD PTO & Paid Holidays Requirements Education and Experience: High School Diploma or equivalent. 1-year member service, retail credit union, or equivalent experience. Knowledge of credit union products and services (preferred).
    $23k-31k yearly est. 60d+ ago
  • Call Center Representative

    La Health Solutions

    Call center representative job in Metairie, LA

    Monarch Medical Management is seeking a dependable and compassionate Call Center Representative to join our fast-paced, high call volume healthcare call center. As the first point of contact for our patients, you will be responsible for handling a large volume of incoming and outgoing calls, assisting with appointment scheduling, insurance verification, and supporting patients throughout their care journey. The ideal candidate thrives in a busy environment, communicates clearly and empathetically, and remains organized under pressure. Strong attention to detail, multitasking ability, and a professional demeanor are essential.
    $23k-31k yearly est. 60d+ ago
  • Call Center Representative - Louisiana Pain Specialists

    Resolve Pain Solutions

    Call center representative job in New Orleans, LA

    About Louisiana Pain Specialists Louisiana Pain Specialists is committed to improving the quality of life for individuals experiencing chronic and acute pain. Everyone deserves to enjoy life and wellness. We believe in a balanced approach of appropriate medications and safe, minimally invasive interventional treatments that are substantiated with results. Our physicians and providers are dedicated to educating our patients and providing compassionate care to bring relief to those who are suffering. Position Summary As a Call Center Representative at Louisiana Pain Specialists, you will serve as the first point of contact for patients seeking support, information, or assistance. You will play a vital role in scheduling appointments, answering patient inquiries, verifying insurance, and ensuring each caller receives a positive and empathetic experience. This role requires excellent communication skills, a customer-first attitude, and the ability to handle sensitive patient information with confidentiality and professionalism. Key Responsibilities Answer inbound calls and respond to patient inquiries in a courteous, compassionate, and professional manner. Schedule, reschedule, and confirm appointments according to provider availability and patient needs. Verify insurance eligibility and coverage and collect or update patient demographic and contact information. Triage calls appropriately, transferring to clinical staff or other departments as needed. Document all patient interactions accurately in the electronic medical record (EMR) system. Provide clear instructions and information regarding office policies, treatment preparation, and follow-up care. Manage high call volume while maintaining quality service standards and productivity metrics. Qualifications High school diploma or equivalent (required). Minimum 1 year of call center, front desk, or customer service experience, preferably in a healthcare setting. Familiarity with medical terminology, insurance verification, and EMR systems is a plus. Bilingual in English and Spanish is a strong advantage. Excellent verbal and written communication skills. Ability to handle confidential information with discretion and comply with HIPAA regulations. Strong organizational and multitasking abilities. Compassionate, patient-focused mindset.
    $23k-31k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative

    116508 Innovation at Work

    Call center representative job in New Orleans, LA

    • The Telephone Operator shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. • The Telephone Operator shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. Progress reports to callers on hold should be given at least every minute. Less than 5% abandonment rate is acceptable. Note the caller's request to eliminate asking the caller to repeat information. • The Telephone Operator shall places toll (long distance) calls using commercial and Government access lines as authorized by SLVHCS policy. • The Telephone Operator shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate SLVHCS personnel and/or telephone technician. • The Telephone Operator shall provide paging services to all SLVHCS staff upon request from outside personnel as well as SLVHCS personnel. • The Telephone Operator shall maintain an operator log on unusual or emergency incidents, such as cardiac arrests, telephone or telephone system failures, fire alarms, bomb threats, etc. Submit a daily summary to Contracting Officer's Representative (COR) on all unusual incidents. • The Telephone Operator shall maintain records on the general operation of the service, such as telephone repairs, pager repairs, Federal Telecommunications Services, and Commercial long-distance calls. • The Telephone Operator shall provide general information and refer information to the appropriate services. • The Telephone Operator shall use telephone system to alert the VA Police and Security Service to report emergency situations such as alarm alerts, urgent safety, etc. • The Telephone Operator shall provide general and patient information to direct person-to-person contacts. • The Telephone Operator shall maintain employee, and organizational files to provide rapid and accurate processing of calls and disbursement of information, updating as information changes. • The Telephone Operator shall receive and log general telephone troubles. Immediately notify telephone technician or other appropriate authorities of emergency outages or troubles, i.e., telephones located in critical areas, multiple telephone failure in one location, or telephone switch malfunctions. • The Telephone Operator shall safeguard immediate work area from unauthorized visitors. • The Telephone Operator shall accept collect calls as authorized by SLVHCS policy. • The Telephone Operator shall conduct personal business through the use of public telephones. • The Telephone Operator shall demonstrate professionalism in all contacts via telephone or in person. All calls should be responded to in a courteous and tactful manner with a pleasant-sounding voice. Requirements EDUCATION AND QUALIFICATIONS: • Associate Degree or equivalent. MINIMUM REQUIRED SKILLS/EXPERIENCE: • The Telephone Operator should have two years of previous switchboard experience. • The Telephone Operator shall be able to assume the responsibility for placing a variety of special calls (e.g., conference calls, long distance calls, and local calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. • The Telephone Operator shall have the ability to meet and deal with people from a variety of backgrounds, with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing working conditions. • The Telephone Operator shall perform various communications and/or emergency activities.
    $23k-31k yearly est. 60d+ ago
  • Call Center Representative

    Entertainment Travel Associates 3.8company rating

    Call center representative job in New Orleans, LA

    About Us At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description Introduction: Join a results-driven team where positive conversations make an impact. As a Call Center Representative, you'll support customers through clear and professional interactions. Responsibilities: Engage in courteous, confident conversations. Provide helpful and accurate information. Maintain quality and consistency in interactions. Support team performance goals. Represent the brand with professionalism. What We Offer: Structured training and coaching. Opportunities for advancement. Performance-based incentives and recognition. A supportive, team-driven environment. Build valuable experience-apply now! Qualifications Clear and confident communicator. Patient and solution-focused. Reliable and motivated. Comfortable in fast-paced settings. Additional Information Competitive salary Growth opportunities within the organization Professional development and skill-building support Collaborative and structured work environment Stable, full-time position with long-term potential
    $23k-30k yearly est. 5d ago
  • Call Center Specialist- Bilingual

    Metairie Bank 3.6company rating

    Call center representative job in Metairie, LA

    ←Back to all jobs at Metairie Bank Call Center Specialist- Bilingual Metairie Bank is an EEO Employer - M/F/Disability/Protected Veteran Status Responsible for providing service and support for customers via telephone, email, and online chat. Must respond to customer requests that can be routine in nature or require extensive research. Research may include using problem solving skills to identify and resolve issues with payment systems, mobile banking, internet banking, and other transaction or account related situations. Qualifications Spanish/English Speaking (Required) Essential Job Functions Manage and direct incoming calls, emails and online chats from customers, potential customers, vendors, and other general inquiries. Provide excellent customer service and develop customer relationships. Research solutions to customer issues and escalate the call to the appropriate department when the issue exceeds position authority. Assist customers with Electronic Banking platforms following bank policy and procedures (i.e. Online, Mobile and Telephone Banking, Debit Cards, etc). Education and Experience High school diploma or equivalent required. One to two years of banking experience preferred. Metairie Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response. Please visit our careers page to see more job opportunities.
    $26k-30k yearly est. 13d ago
  • AUTO DEALER CALL CENTER OPERATOR

    Northshore Toyota

    Call center representative job in Covington, LA

    Job Description Business Development Center (BDC) Representative The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers. Responsibilities Receiving inbound sales phone calls and leads Identifying the client's needs and scheduling appointments Placing outbound phone calls to potential leads Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc Contacting clients prior to appointment date to confirm appointment Mailing marketing letters to provided leads Following up post visit to ensure customer satisfaction Requirements High school diploma or equivalent Excellent oral, written and interpersonal communication skills Extensive customer service, sales, or telemarketing background Computer literacy, strong organizational and follow-up skills Ability to read and comprehend instructions and information Excellent problem solving skills Education and/or Experience High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. Benefits Medical Health Savings Account Dental Vision Basic Life Insurance Supplemental Life Insurance Short Term Disability Long Term Disability Accident Critical Illness Cancer Insurance About Us Welcome to our Employment Opportunities page! Northshore Toyota is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence. Apply today!
    $23k-32k yearly est. 21d ago
  • Customer Service Representative

    Alphabe Insight Inc.

    Call center representative job in New Orleans, LA

    About Us At Property Soar, we believe that success is built on strong leadership, dedication, and innovation. As a growing organization in the real estate and property management industry, we are committed to developing future leaders who are eager to learn, adapt, and contribute to our continued success. Our environment is collaborative, forward-thinking, and designed to inspire growth at every level. Job Description We are seeking a Customer Service Representative who will serve as the first point of contact for our clients and partners. This role is ideal for someone who thrives in a dynamic, fast-paced environment and enjoys providing thoughtful, solutions-oriented support. You will play an integral part in ensuring that each client experience reflects Property Soar's commitment to quality, professionalism, and trust. Responsibilities Serve as the primary contact for client inquiries, providing accurate information and timely assistance. Maintain strong communication with internal teams to ensure efficient problem resolution. Manage and document client interactions with precision and care. Support administrative and coordination tasks to enhance daily operational flow. Uphold company standards for professionalism and customer satisfaction at all times. Qualifications Qualifications Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Professional demeanor with a customer-first mindset. Ability to work effectively in a collaborative environment. Proficiency with basic office software and communication tools. Additional Information Benefits Competitive salary package ($50,000 - $54,000 per year). Opportunities for professional growth and career advancement. Supportive and inclusive company culture. Comprehensive training and skill-development programs. Full-time position with stable hours and a collaborative work environment.
    $50k-54k yearly 7d ago
  • Customer Service Representative - State Farm Agent Team Member

    Barcley Steib-State Farm Agent

    Call center representative job in New Orleans, LA

    Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Barcley Steib - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $24k-32k yearly est. 7d ago
  • Customer Service Specialist

    AAA-The Automobile Club 4.5company rating

    Call center representative job in Slidell, LA

    Customer Service Specialist. This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch. Performs routine and advanced duties in support of agents and other pe Customer Service, Customer Service Specialist, Specialist, Insurance, Retail, Support, Sales
    $24k-30k yearly est. 7d ago

Learn more about call center representative jobs

How much does a call center representative earn in Kenner, LA?

The average call center representative in Kenner, LA earns between $21,000 and $36,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Kenner, LA

$27,000

What are the biggest employers of Call Center Representatives in Kenner, LA?

The biggest employers of Call Center Representatives in Kenner, LA are:
  1. Armstrong & Associates Insurance Services
  2. La Health Solutions
  3. Monarch Medical Management
  4. Xplore Federal Credit Union
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