Cox Communications Now Hiring Customer Retention Representative (142434)
Call center representative job in Las Vegas, NV
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
then apply to Job Number: 142434
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Preferred
• Experience in telecommunications industry.
• 1 or more years in a sales quota or retention environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Call Center Sales Representative
Call center representative job in Las Vegas, NV
DIAMOND RESORTS™ OFFERS:
Competitive Compensation
Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
Resort Privilege Program (eligibility for travel discounts)
Industry Leading Training Program
Real Opportunities for Growth!
Job Description
Now Hiring Call Center Representatives!
* Must be able to work a flexible schedule including nights, weekends and holidays.
Apply now at diamondresorts.com/careers
Use Job Number CC-00010E to Search for Club Agent
JOB SUMMARY
Under general supervision, the Club Agent I is responsible for providing a superior level of service to all tiers and/or levels of members of THE Club and owners of Diamond Resorts, while serving as the point of contact for all servicing requests including, but not limited to, booking resort reservations, processing payments, upselling products of THE Club , achieving all related metrics and answering general account questions for all members of THE Club .
ESSENTIAL JOB FUNCTIONS
Serves as overall point of contact for member's account information.
Creates, modifies, and cancels resort reservations and exchanges.
Processes member account/reservation payments.
Updates member account information.
Educates members on benefits of THE Club .
Completes detailed notes in comments area of member account after each interaction.
Researches and resolves concerns and questions raised by members.
Provides information to members as it relates to their account.
Maintains expected reservation productivity including inbound and outbound reservations.
Meets or exceeds required departmental expectations to be eligible for incentive programs.
Identifies multiple membership products and services.
Upsells and books tours for prospective and current owners.
Consistently demonstrates how We Love to Say Yes™ and maintains the highest standards of professionalism when interacting with management, fellow team members, and members.
Handles blended inbound and outbound calls.
Upsells various products for THE Club .
Completes all required Company trainings and compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
.
Qualifications
EDUCATION
· High school diploma or equivalent
EXPERIENCE
· A minimum of (1) year of experience in the customer service and/or call center field required.
LICENSES & CERTIFICATIONS
· Timeshare Sales License required
Additional Information
Apply now at diamondresorts.com/careers
Search CC-00010E for Platinum Agent I
Link: ***************************************************************************
Visual Communication Specialist/ Customer Service Representative
Call center representative job in Las Vegas, NV
JOB DESCRIPTIONThe Customer Service Representative(CSR) role is responsible for handling the day to day relationship with customers. The CSR is responsible for the full cycle:
Capture the customer needs
Advice on potential solutions
Work with design & production so the product is manufactured according to the specifications
Perform quality control checks
Schedule installation, delivery or handoff the product to the customer
A successful CSR is a high energy individual that has a passion for helping customers, listens attentively, manages multiple projects at the same time without losing orientation to detail and quality, has great communication skills, is a team player, understands that a positive experience means we win a customer for life and is always striving to surpass customer's expectations.The CSR also proactively utilize his/her network, obtain referrals and attract new clients through FASTSIGNS corporation sales and marketing resources.RESPONSIBILITIES:
Greet and welcome customers in person, via e-mail or over phone
Listen attentively to the customers needs
Apply consultative sales techniques to define best way to help the customer solve their problem
Process estimates, document details about the orders and follow up with customers
Interact with design and production to make sure the order is processed accurately
Perform quality control
Schedule installation, arrange delivery or notify customer that the order is ready for pickup
Process customer payments and follow up if payments are delayed
Interact with third party venders to source special products
Help in the production area as needed
QUALIFICATIONS
Strong verbal and written communication skills
Proficient computer and internet skills including Microsoft Office suite; adobe suite experience a plus
Comfortable engaging in sales conversation with customers
Strong organizational and team collaborating skills
Understanding of and experience in the arts and graphic industry preferred
At least two years in retail or inside sales or equivalent experience is preferred
High school diploma is preferred
BENEFITS
Casual and creative work environment
Performance Bonus
Paid training
Formal ongoing training program
Formal on-the-job training program
Compensation: $15.00 - $20.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCall Center Collections Representative
Call center representative job in Las Vegas, NV
Since our first store opened in 1986, Check City has earned a reputation as a friendly, honest, and valued provider of convenient financial services. With more than 65 stores located in multiple states, Check City offers hundreds of thousands of loyal customers an impressive range of financial services, exceptional customer service, comfortable and inviting stores, and the peace of mind that comes from working with an established national company with a solid reputation.
Purpose:
To effectively recover outstanding debt while providing exceptional customer service that encourages repeat business and word of mouth product and service promotion. Locating and notifying customers of delinquent accounts via an omni-channel portal, allowing a variety of contact methods (Phone, E:Mail, SMS) to solicit payment. Duties include assisting customers with variable payment plans, updating customer information, maintaining a professional relationship with our customers and keeping accurate records of collection and status of accounts.
Preferred Skills & Qualifications
Excellent verbal communication and active listening skills
Good grammar and writing skills
Computer literacy and the ability to type 25 wpm and 10-key
Good judgment and intermediate problem-solving skills
Good time-management skills, and the ability to work with a team
Knowledge of basic financial principles
Call Center, Sales, and Customer Service experience (preferred)
Ability to use general office equipment (Copier, Scanner, FAX machine, Stapler, etc
Knowledge of principles and processes for providing professional customer service. This includes customer needs assessment, meeting quality standards for services and an evaluation of customer satisfaction.
Additional Requirements
Requires regular and consistent attendance and punctuality.
Requires good time management skills to manage one's own time and the time of others.
Ability to meet production goals as set forth by Check City Management.
Requires the ability learn and use a PC and related equipment to enter data or process information.
Requires ability to type twenty-five (25) plus words per minute with minimal errors.
Requires employee to wear a stereo headset for prolonged periods of time.
Requires ability to read English and understand ideas and information provided both verbally and in written form.
Requires ability to provide written customer correspondence utilizing grammar and punctuation.
Requires ability to quickly and correctly calculate simple arithmetic problems.
Ability to arrange things or actions in certain order or pattern according to specific rules.
Must be 18 years of age or older
Must have a high school diploma or GED
Non-Essential Job Functions:
Some lifting may be required on items up to twenty-five (25) pounds.
General housekeeping chores to maintain a clean work environment.
Must have the ability to work a set schedule:
8:00am-5:00pm Monday-Friday. Rotating Saturdays
10:00am - 7:00pm Monday-Friday. Rotating Saturdays
8:00am-5:00pm Saturday (normally every fourth week)
Days off vary and may even be split
Must be willing to work in the Summerlin Area (NW)
Must be able to work in a seated position in a semi-enclosed cubicle
Pay is $16.00 to $19.00 hr
Senior Call Center Representative
Call center representative job in Las Vegas, NV
Senior Call Center Representative Full Time (40 Hours) Monday - Saturday (Varies) Headquarters 630 Trade Center Drive Las Vegas, NV 89119 PURPOSE: The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions - For Life,” by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
To deliver service in alignment with our Service Commitments:
I will earn respect and build trust by acting with integrity in every situation.
I will understand my role in supporting the team to achieve our purpose.
I will focus on people over products and build lasting relationships.
I will take ownership and accept responsibility.
I will treat my coworkers with the same high standards as I treat my member.
I will continuously look for ways to improve myself, my credit union, and my community.
I will accept there is no “they”. We are one working toward the same mission.
I will commit to the core values.
Possess adequate product knowledge as measured by the annual product knowledge certification assessment.
Meet or exceed established sales and service goals.
SUMMARY: A Senior Call Center Representative is responsible for building relationships with our credit union members. provides member services via telephone, email, or chat by performing transactions on members' accounts, answers questions and cross-sells credit union services, opening accounts, process loan applications, and resolving member concerns. Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services. Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals. Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests. Communicate effectively with prospective and current members and represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members' needs and expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In accordance with prescribed methods and operating policies and established practice, the Senior Call Center Representative:
Contribute to the development and refinement of the credit union's loan and new account growth and strategy working in a team environment dedicated to exceptional member service.
Ability to assist in managing a high-volume/production, fast-paced Call Center environment assisting members, processing new accounts and loans. This includes inbound and outbound calls to members and potential members offering products and services to enhance the member engagement.
Ability to manage, organize and prioritize work in a high volume/production and fast paced environment to ensure timely and accurate opening, processing, and funding of all requests, new accounts, and loans. This includes assisting and holding accountable the Loan Officers in this process as well.
Acts as a mentor/coach for newly hired Call Center Representatives.
Assists members and potential members with their transaction requests; answers questions about products and services and recommends suitable products and services. Interview's members to determine financial needs. Suggests and explains appropriate deposits, lending, and investment products. Describes and recommends suitable insurance products and automated services. Resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Work cooperatively with Call Center team as well as other departments to assist members and connects members to appropriate staff member or department when needed with minimum transfers.
Processes a variety of financial transactions for members including processing transfers and loan payments within credit union accounts, issuing checks/drafts, and other negotiable instruments.
Responds and researches member inquiries regarding account history including loan amortization, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, assisting members to make the most effective use of automated services and explaining loan decision.
Contact members and prospective members to present information on available products and services.
Effectively explain and train on the features and benefits of credit union electronic services and payments including debit and credit cards, eVoice, SilverConnect, online and mobile banking (consumer and business) including bill payment, mobile app functions, POPmoney (P2P), Card Controls, Positive Pay, online wires, direct deposit, ACH and payroll deduction.
Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services.
Meet and/or exceed all assigned Call Center goals (i.e. Average Handle Time, Abandon Call Ratios, Average Hold Time, and Percentage Connected Calls).
Meet or exceed minimum expectations and sales and referral goals as assigned.
Provide leadership guidance for staff handling information and escalation calls.
Assist in training new a Call Center Representatives in all financial service transactions and call center procedures.
Performance all required functions with accuracy, efficiency, dependability and within the Credit Union's standard of conduct.
Describes and recommends suitable insurance products and ancillary products.
Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, or investment solutions.
Responsible for accurately completing all New Account applications and capturing Member's direct deposit, gathering all required documents, properly following compliance, and regulatory guidelines.
Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail, filing, notary services.
May be responsible in training new Call Center Representatives in all financial service transactions and call center procedures.
Assist Call Center Manager and Assistant Call Center Manager with call center operations which may include tracking and reporting, monitoring of call center metrics, and other supervisory duties as assigned.
Provide leadership guidance for staff.
Refer problems that are beyond authority level to manager, along with the details of the situation and recommendations.
Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.
Adhere, promote, and exemplify the credit union's core values (SMART Pro).
Take ownership of all member requests, with minimal need to refer to another department within the Credit Union.
Responsible for all lending functions, accurately completing and reviewing all loan applications as well as performing audits on all loans.
Gathering supporting documentation
Responsible for communicating all credit decisions to applicants in a timely manner.
Is familiar with all credit union products.
Demonstrates a thorough understanding of the loan process.
Look for ways to qualify the loan request by gathering additional information when needed, offering counter-offers when applicable, and suggesting cross-sell opportunities to the member or potential member.
May assist with providing overrides and approvals to Call Center Representatives.
May assist Assistant and Call Center Mangers with auditing items.
Opening and closing the building in the absence of the Assistant Manager or Call Center Manager.
Perform all required functions with accuracy, efficiency, dependability and within the Credit Union's standard of conduct.
Competent and confident in the sales environment.
Cooperative and positive attitude toward members, potential members, and credit union team.
Maintain a professional appearance and demeanor.
Performs other duties as assigned.
EDUCATION and/or EXPERIENCE: High School diploma or GED plus 2-5 years experience; or equivalent combination of education and experience. Preferred experience and knowledge working in a financial call center from a financial institution of similar or great size. *ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE
Access Center Representative I
Call center representative job in Las Vegas, NV
We have an exciting opportunity to join our team as a Access Center Representative I. In this role, the successful candidate The Access Center Representative will act as the first "welcome" for the caller on behalf of the NYU Faculty Group Practice (FGP) physician practices. They will schedule patient appointments and field inquires, concerns, and requests via inbound calls. The representative will instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and follow established protocols to schedule patient appointments for specialized services. They will ensure that patient needs are met and promote the optimal Patient Experience. The Access Center Representative will establish and maintain effective relationships with patients and callers via active listening, empathy, rapport, courtesy, and professionalism.
Job Responsibilities:
Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines.
Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient Access Center performance goals.
Research providers and practices throughout the NYULH network to best meet the patient's needs.
Manage conversations with a high level of sensitivity and use good judgment when determining and documenting appropriate disposition.
Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.
During all interactions, display characteristics of inquiry, empathy, courtesy, and respect.
Adhere to Patient Access Center call metrics and goals as outlined.
Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes.
Proactively keep up to date on all communications.
Participate in multidisciplinary quality and service improvement teams as appropriate.
Demonstrate regular, consistent, and punctual attendance.
Adheres to Patient Access Center policies and procedures.
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience, during every encounter
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.
Minimum Qualifications:
To qualify you must have a A High School diploma or an equivalent is required plus 6 months+ Contact Center or Customer Service related experience or equivalent combination of education and experience
Preferred Qualifications:
Experience working within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Nevada provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Nevada is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.
Bilingual Call Center Representative
Call center representative job in Las Vegas, NV
Job DescriptionLooking for a part-time opportunity where you can make a significant impact? Our call center is seeking dedicated and empathetic Call Center Representatives to join our team. We collaborate with businesses, particularly within the medical field, across various campaigns.
This position offers the unique advantage of a highly flexible schedule, allowing for adaptable days and hours to suit your lifestyle.
Responsibilities:
Engage with callers via inbound and/or outbound calls, maintaining a professional and empathetic demeanor.
Accurately document all call interactions and information within our designated system.
Provide exemplary customer service, efficiently addressing inquiries and resolving issues.
Adhere to campaign guidelines and scripts while ensuring a natural and engaging conversational flow.
Collaborate effectively with management to achieve campaign objectives.
Strictly maintain the confidentiality of sensitive patient and client information.
Qualifications:
High school diploma or equivalent is required.
Prior experience in a call center or customer service role is preferred but not mandatory.
Excellent verbal communication skills and a clear, articulate phone presence are essential.
Demonstrated ability in active listening and empathetic communication.
Proficiency in basic computer operation and data entry.
A quick aptitude for learning new systems and processes.
Self-motivated, reliable, and possessing a strong work ethic.
Capable of performing effectively in a dynamic and fast-paced environment.
Familiarity with the medical field or medical terminology is a distinct advantage.
Benefits of Employment:
Flexible Scheduling: Autonomy in selecting your working days and hours.
Competitive Compensation: Attractive remuneration for your contributions.
Meaningful Contributions: Participate in significant campaigns, often within the healthcare sector.
Supportive Environment: Become part of a team that fosters collaboration and professional development.
Comprehensive Training: Extensive training will be provided to ensure your success in the role.
If you are a proactive individual who is passionate about assisting others and seeking a flexible employment opportunity, we encourage you to submit your application.
Call Center MSR
Call center representative job in Las Vegas, NV
Job Details Rancho - Las Vegas , NV $21.48 - $23.87 HourlyDescription
Duties and Responsibilities
Candidate must be detail oriented, self-starter, and possess the ability to multi-task while working in a fast-paced environment, communicate professionally while providing superior member service.
Provides friendly, professional, confidential and effective assistance to members.
Assists members with financial transaction requests.
Fulfills member account maintenance requests in accordance to policy.
Ensures members requests and questions are promptly resolved.
Handles member complaints.
Troubleshoots and resolves internal and external inquiries.
Ensures that avenues of member contact such as e-mail, chat, text are responded to in a timely manner, as assigned.
Ensures that member communications are responded to appropriately and timely as required.
Proactively offers products and services as solutions to member needs.
Talks with employees and members, answers questions, addresses complaints and resolves situations while using good judgment and protecting credit union interests. Communications may involve motivating, influencing, educating and/or advising others.
Follows guidelines and policies such as Bank Secrecy Act, Patriot Act and Office of Foreign Assets Control, CIP, Reg CC, B, D, E and Z intended to limit risk and exposure for the organization and its members. Types of risk include fraudulent transactions, account fraud or mishandling, compliance with policies, security guidelines and the organizations reputation.
Qualifications
Required Skills
Ability to multi-task in a fast-paced environment.
Strong organizational skills.
Professional and positive service attitude.
Verbal and written communication skills.
Proficient in Microsoft Office, Word, Excel, Outlook, etc.
Call Center/New Referral Specialist
Call center representative job in Henderson, NV
Job Type: Full-Time. Monday - Friday (no nights or weekends)
Experience Level: Mid-Level
Specialty: Orthopedics
About Us:
Orthopaedic Institute of Henderson is a well-established, private orthopedic practice with the highest rated online reviews of any orthopedic group in the valley (4.9 stars out of 5). We are committed to providing exceptional care. Our dedicated team of surgeons and healthcare professionals works collaboratively to improve the health and mobility of our patients. We are currently seeking an experienced Orthopedic Front Desk/Call Center / New Referral Specialist to join our growing team.
As our Front Desk / Call Center / New Referral Specialist, you will be responsible for handling a high volume of incoming calls, scheduling appointments, and completing front desk operations. You will be the voice and face of our clinic, ensuring every patient receives prompt, courteous, and compassionate service.
Key Responsibilities:
Professionally greet and assist patients and callers with warmth and empathy
Manage a high volume of incoming calls, voicemails, and patient callbacks
Schedule new patient appointments, reschedule or cancel follow-up visits, and manage physician schedule changes
Create and update patient records and accounts accurately
Maintain a clean, welcoming, and organized reception area
Perform general front desk duties as assigned
What We're Looking For:
Genuine compassion and empathy for patients
Ability to multi-task and stay organized in a fast-paced environment
Excellent verbal and written communication skills
High attention to detail with strong analytical and time management skills
Team player with a positive attitude and willingness to collaborate
High degree of professionalism, discretion, and good judgment
Reliable and punctual work ethic
Qualifications:
Dependable and punctual
High school diploma or equivalent required
Proficiency with Microsoft Office (Outlook, Word, Excel)
Strong data entry and computer skills
Prior experience in orthopaedics or with practice management software is a plus
Understanding of basic insurance types, referral and prior authorization requirements
Bilingual (Spanish) is a plus
Schedule & Benefits:
Full-time | Monday - Friday, 8:00 AM - 5:00 PM
Competitive benefits including:
Retirement plan
Health insurance included for qualifying employees
Paid time off (PTO)
Paid holidays
If you are friendly, dependable, and passionate about delivering excellent patient care, we encourage you to apply and become part of our dedicated team at the Orthopaedic Institute of Henderson.
Customer Engagement Representative
Call center representative job in Las Vegas, NV
The NASCAR Racing Experience is looking for sales individuals to assist our team during on-track events at Las Vegas Motor Speedway! These individuals would assist customers in both purchasing and upgrading their racing experiences right at the track. This event is on-going, meaning that there are several events/opportunities for individuals to work with us.
Job Responsibilities:
Accurately process sales through a Point of Sale system and credit card terminals with precision, while following company policies and procedures.
Selling apparel in the trackside souvenir stand
Completing the check-in process with our customers
Taking guest photos
Support opening and closing functions when needed
Provide excellent customer service by anticipating customer needs
Required Qualifications:
Proficient with Computers and Microsoft Office Applications
Able to work Weekdays and Weekends
Remain upright on the feet, particularly for sustained periods of time
At least 16 years of age
Compensation/Benefits:
Flexible schedule
Base pay with both commission and bonus opportunities based on performance
Travel Team Opportunities Available
Exclusive NASCAR Racing Experience opportunities offered to employees!
This is a seasonal position, perfect for college students, individuals looking for extra income, or even better, RACE FANS! If you or someone you know is interested, please contact us to arrange a time to speak with us. Thanks!
Las Vegas Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply)
November 2nd & 30th
December 14h, 27th, 28th & 29th
2025 Track Dates
December 13th, 26th, 27th, 28th
2026 Track Dates
January 17,31
February 7,21
March 16,21,28
April 3,4,25
May 2,30,31
June 6
September 5,26
October 5,10,17
November 1,14,28
December 26,27,29,30
Travel Allowance and Per Diem are compensated with hotel accommodations when traveling.
Auto-ApplyCustomer Engagement Representative
Call center representative job in Las Vegas, NV
The NASCAR Racing Experience is looking for sales individuals to assist our team during on-track events at Las Vegas Motor Speedway! These individuals would assist customers in both purchasing and upgrading their racing experiences right at the track. This event is on-going, meaning that there are several events/opportunities for individuals to work with us.
Job Responsibilities:
Accurately process sales through a Point of Sale system and credit card terminals with precision, while following company policies and procedures.
Selling apparel in the trackside souvenir stand
Completing the check-in process with our customers
Taking guest photos
Support opening and closing functions when needed
Provide excellent customer service by anticipating customer needs
Required Qualifications:
Proficient with Computers and Microsoft Office Applications
Able to work Weekdays and Weekends
Remain upright on the feet, particularly for sustained periods of time
At least 16 years of age
Compensation/Benefits:
Flexible schedule
Base pay with both commission and bonus opportunities based on performance
Travel Team Opportunities Available
Exclusive NASCAR Racing Experience opportunities offered to employees!
This is a seasonal position, perfect for college students, individuals looking for extra income, or even better, RACE FANS! If you or someone you know is interested, please contact us to arrange a time to speak with us. Thanks!
Las Vegas Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply)
November 2nd & 30th
December 14h, 27th, 28th & 29th
2025 Track Dates
December 13th, 26th, 27th, 28th
2026 Track Dates
January 17,31
February 7,21
March 16,21,28
April 3,4,25
May 2,30,31
June 6
September 5,26
October 5,10,17
November 1,14,28
December 26,27,29,30
Travel Allowance and Per Diem are compensated with hotel accommodations when traveling.
Auto-ApplyTravel customer representative
Call center representative job in Las Vegas, NV
Job Description
Specializing in cruises, resorts, and theme park vacations, True Adventure Travel takes the guesswork out of travel planning. With trusted partnerships and personalized service, we help clients enjoy unforgettable journeys with ease. Our expert team tailors each trip to meet the unique interests and preferences of our clients, ensuring a seamless and enjoyable travel experience from start to finish.
Role Description
This is a part-time, remote role for a Travel Customer Representative. The Travel Customer Representative will provide exceptional customer service, support, and satisfaction by assisting clients with travel inquiries, bookings, and itinerary changes. Day-to-day tasks will include communicating with clients via phone, email, or chat to resolve issues, answer questions, and offer travel advice. Additionally, the representative will ensure a positive customer experience by maintaining thorough knowledge of travel destinations and services offered by True Adventure Travel.
Qualifications
Excellent Communication and Customer Experience skills
Ability to work independently and remotely
High school diploma or equivalent
Previous experience in a customer service or travel-related role is a plus
Call Center Representative
Call center representative job in Las Vegas, NV
Job Details TCC Las Vegas - Las Vegas, NVDescription
We are looking for Call Center Representatives for our new call center that will be the liaison between our company and its current and potential customers. Our ideal candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Call Center Representative Duties & Responsibilities:
Manage high-volume Inbound/Outbound calls in a call center environment
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
Utilize various communication “Scripts” when handling different topics for effective customer service & insight
Promotes additional services by recognizing opportunities to up-sell accounts, and explains new features
Build sustainable relationships and engage customers by taking the extra mile for clients
Organize records of all conversations in our call center database in a comprehensible, clear, and concise manner
Frequently attend educational seminars to improve knowledge and performance levels
Meet personal/team qualitative & quantitative targets
Qualifications
Call Center Representative Required Skills:
1 + years of recent experience in a call center/customer service/support role
Track record of over-achieving quotas
Strong computer, written, and verbal communication skills (including active listening)
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively
High school diploma
We are willing to train if you have no previous experience
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Must be able to work Monday - Friday, 7:30 am - 4 pm in office
Pay:
Pay: $14.00 per hour
Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.
Total Customer Connect is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Call Center Sales Agent
Call center representative job in Las Vegas, NV
What You'll Do:
Promote and sell mini-vacation packages across various resort locations, following company telemarketing guidelines.
Share accurate and engaging information about Hilton Grand Vacations resorts, partner accommodations, current promotions, and premium offers.
Provide every guest with respectful, courteous, and professional service.
Why Join Us? Because it's "Where you belong"!
Hourly pay + commission opportunities (Top performers can earn $85,000+ annually)
Comprehensive paid training over 30 days (Monday-Friday, 8:00 AM - 4:00 PM)
Flexible full-time shifts: Morning Shift: 7:30 AM - 3:00 PM & Midday Shift: 10:30 AM - 6:00 PM
Saturdays may be required based on business needs; Sundays are always off.
Day-One Benefits: Health & wellness coverage, 401(k) with company match, Tuition reimbursement, Hilton hotel discounts worldwide and Recognition programs & career advancement opportunities.
What are we looking for?
High school diploma or equivalent
At least 1 year of sales and customer service experience. Tele-sales experience preferred
Proficient in establishing rapport and conveying value
Strong typing skills and computer proficiency
A warm, outgoing personality and genuine passion for encouraging others toward making vacation ownership a reality
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
A timeshare background is a plus
Prior experience in an Inbound or Outbound Sales Call Center environment
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Auto-ApplyCall Center Talent Pool Req (Nevada)
Call center representative job in Las Vegas, NV
Make a Difference in Healthcare: Join FreedomCare in Nevada! Are you passionate about helping others and building a rewarding career in healthcare?
We're building a talent pool of strong customer service professionals for FreedomCare Nevada. We're searching for talented and motivated individuals interested in any of the following roles:
HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations.
Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.
Ideal Candidate Will Possess:
Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.
Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.
Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations.
Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process.
These are hybrid positions that will require all employees to commute into our FreedomCare Nevada office 3 days per week. Our Nevada office is in Las Vegas right off of Flamingo!
**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*
Why Join Us?
Impact Lives: You'll play a vital role in supporting individuals and their families in need.
Growth opportunities: We offer a supportive environment for professional development and advancement.
Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.
FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.
About our Company
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.
FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Review all current available job opportunities here: Jobs - Freedom Care
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range$18-$22 USD
Auto-ApplyCall Center Reservations Agent (Mandarin speaking) - Starting at $16.00/hr
Call center representative job in Henderson, NV
Pacific Links International provides golfers with a premium golf experience through an innovative membership structure that offers access to the finest collection of high-quality member and affiliated golf clubs in the world.
If you are fluent in Mandarin as well as English
, Pacific Links International would like you to apply for our call center! Be the primary telephone contact for our clients whenever they need to make, change or inquire on golf course reservations at any one of the company's courses throughout the world. This position also serves as an information resource for clients needing general information on Pacific Links International golf courses and facilities throughout the world.
Qualifications
Candidates must have strong customer service skills and
be bi-lingual
, speaking both English and Mandarin
.
Previous experience with VIP or concierge services or making travel arrangements is preferred.
Additional Information
This job posting no way implies that these are the only duties to be performed by the employee filling this position.
For a complete list of job requirements, please see the Job Description for this p
osition.
Each employee will be required to comply with any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.
Please no phone calls for this position. Applications will be processed once the on-line application and resume are both received. Job offer will be made to viable candidate conditional upon a successful pre-employment background screening and drug test. Pacific Links Hawaii is an Equal Opportunity Employer.
Call Center Operator
Call center representative job in Las Vegas, NV
CALL CENTER FOR MARKET RESEARCH & DATA COLLECTION - NO SELLING INVOLVED.
Precision Opinion is a leading market research company collecting data by phone for a variety of state and federal studies!
We've Moved! We are in Central Las Vegas in a newly renovated State of the Art Call Center.
After completing training, you will earn $14 an hour for non-federal health care and political studies after completing a short paid training. No experience necessary and we pay for training!
We offer:
Flexible Shifts Available from 9 AM - 9 PM
Free Coffee and Espresso Bar
Paid every Friday
Easy work in clean and vibrant environment
No selling involved
Openings available for Bi-Lingual Spanish - English
Public transportation access nearby
Qualifications:
Ability to read and speak clearly over the phone
Proof of eligibility to work in the United States - two forms of ID.
Must be at least 18 years of age
Cox Communications Now Hiring Customer Retention Representative (142434)
Call center representative job in Las Vegas, NV
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider.
Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
then apply to Job Number: 142434
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Preferred
• Experience in telecommunications industry.
• 1 or more years in a sales quota or retention environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Bilingual Call Center Collections Representative
Call center representative job in Las Vegas, NV
Job Title: Bilingual Call Center Collections Representative (Spanish-English)
Pay: $16.50 - $19.00 per hour + Bonus Opportunities
Schedule: Full-Time | Set Shifts | Rotating Saturdays
Join a Company You Can Grow With
Since 1986, Check City has built a strong reputation for providing friendly, honest, and reliable financial services. With over 65 locations nationwide, we continue to grow by putting our customers and employees first. We're currently seeking Bilingual Call Center Collections Representatives to join our NW Las Vegas team.
If you're fluent in Spanish and English, confident on the phone, and ready to earn competitive pay and bonuses, we want to hear from you.
What You'll Do
In this role, you'll help customers resolve their accounts in a respectful and solutions-focused manner. Your responsibilities include:
Contacting customers via phone, SMS, and email through an omni-channel system
Negotiating and setting up flexible payment plans
Updating account details and maintaining accurate records
Providing clear and empathetic service in both Spanish and English
Meeting individual and team performance goals set by management
Qualifications
Fluent in Spanish and English (required)
Strong verbal and written communication skills
Active listening and problem-solving skills
Typing speed of 25+ WPM with minimal errors
Basic math and computer proficiency
High school diploma or GED (required)
Must be 18 years of age or older
Previous collections, call center, or customer service experience is a plus, but not required. Paid training is provided.
Additional Requirements
Regular and consistent attendance and punctuality
Good time management and ability to self-direct
Ability to meet production and performance goals
Must be able to learn and use PC software and office equipment
Must be comfortable wearing a headset for extended periods
Ability to comprehend and communicate clearly in English, both verbally and in writing
Must be able to write accurate and professional customer correspondence
Capable of solving simple math problems quickly and accurately
Ability to follow structured procedures and organize tasks logically
What We Offer
$16.50 - $19.00 per hour, based on experience
Bonus opportunities based on performance
Full-time hours with set schedules and rotating Saturdays
Health, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Supportive, team-oriented work environment
Work Schedule
Monday - Friday, 8:00 AM - 5:00 PM (Rotating Saturdays)
Monday - Friday, 10:00 AM - 7:00 PM (Rotating Saturdays)
Saturday: 8:00 AM - 5:00 PM (Typically every 4th week)
Days off may vary and could be split during the week
Non-Essential Job Functions
General housekeeping to maintain a clean work environment
Must be able to sit for extended periods in a semi-enclosed cubicle
Must be willing to work on-site in the Summerlin area (NW Las Vegas)
Apply Today--Take the next step in your career with a company that values your skills, supports your growth, and rewards your performance. We're proud to offer a welcoming and professional environment where bilingual talent thrives.
Call Center/New Referral Specialist
Call center representative job in Henderson, NV
Job Description
Job Type: Full-Time. Monday - Friday (no nights or weekends)
Experience Level: Mid-Level
Specialty: Orthopedics
About Us:
Orthopaedic Institute of Henderson is a well-established, private orthopedic practice with the highest rated online reviews of any orthopedic group in the valley (4.9 stars out of 5). We are committed to providing exceptional care. Our dedicated team of surgeons and healthcare professionals works collaboratively to improve the health and mobility of our patients. We are currently seeking an experienced Orthopedic Front Desk/Call Center / New Referral Specialist to join our growing team.
As our Front Desk / Call Center / New Referral Specialist, you will be responsible for handling a high volume of incoming calls, scheduling appointments, and completing front desk operations. You will be the voice and face of our clinic, ensuring every patient receives prompt, courteous, and compassionate service.
Key Responsibilities:
Professionally greet and assist patients and callers with warmth and empathy
Manage a high volume of incoming calls, voicemails, and patient callbacks
Schedule new patient appointments, reschedule or cancel follow-up visits, and manage physician schedule changes
Create and update patient records and accounts accurately
Maintain a clean, welcoming, and organized reception area
Perform general front desk duties as assigned
What We're Looking For:
Genuine compassion and empathy for patients
Ability to multi-task and stay organized in a fast-paced environment
Excellent verbal and written communication skills
High attention to detail with strong analytical and time management skills
Team player with a positive attitude and willingness to collaborate
High degree of professionalism, discretion, and good judgment
Reliable and punctual work ethic
Qualifications:
Dependable and punctual
High school diploma or equivalent required
Proficiency with Microsoft Office (Outlook, Word, Excel)
Strong data entry and computer skills
Prior experience in orthopaedics or with practice management software is a plus
Understanding of basic insurance types, referral and prior authorization requirements
Bilingual (Spanish) is a plus
Schedule & Benefits:
Full-time | Monday - Friday, 8:00 AM - 5:00 PM
Competitive benefits including:
Retirement plan
Health insurance included for qualifying employees
Paid time off (PTO)
Paid holidays
If you are friendly, dependable, and passionate about delivering excellent patient care, we encourage you to apply and become part of our dedicated team at the Orthopaedic Institute of Henderson.