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Customer Account Representative Manufacturing
Arcmed
Call center representative job in Danbury, CT
***Must have Manufacturing Experience***
The Customer Account Representative maintains quality relationships, services the needs of customers and troubleshoots order progress and any issues that may arise in the plant while maximizing sales potential. The Customer Account Representative will function as a liaison between internal teams and the customer to facilitate information gathering and coordinating cross functional meetings to resolve any emerging problems that our customer accounts may face with accuracy and efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Customer Account Representative (CAR) at Arcmed Group is responsible for understanding customer needs, communicating them effectively to production, and completing the communication loop back to customers. This includes but is not limited to managing incoming orders, answering questions, and solving problems for customers and prospects.
Entering orders and confirming changes in Arcmed's ERP system. Sending confirmations to customers promptly.
Working with production supervisors, procurement, and planning to solve problems and meet customer needs. Occasionally, this means going onto the production floor to get to the root cause of issues and designing creative solutions.
As part of an account team, the CAR works with Applications Engineers, Key Accounts Executives, and Distribution Sales Manager to achieve company sales goals by account.
Performing tasks and duties in support of Customer Service as required by Customer Experience Manager, the VP of Sales & Marketing, or other managers
EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS
At least 3-5 years' customer service experience in a manufacturing company.
Bachelor's Degree or equivalent desired.
Strong attention to detail and organization skills required.
Demonstrate ability to interact and cooperate with all company employees, and customers maintain professional relationships that meet company core values.
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Take a hands-on approach to finding solutions to problems.
Excellent ability to communicate orally and in writing in English.
Well-developed literacy, numeracy, and computer skills with a technical aptitude.
Ability to work in a fast-paced environment where employees strive to meet challenging customer expectations.
COMPUTER AND SOFTWARE REQUIREMENTS
Experience with Epicor ERP is a plus.
Microsoft: Office 365; SharePoint; Teams; and OneNote preferred.
Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
Ability to work with general office equipment.
Ability to work with and understand databases is necessary and the ability to learn technical skills.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
Must have enough endurance to perform tasks over extended periods of time.
Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
Must be able to listen and respond to questions and instructions.
Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship
.
The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.
$33k-44k yearly est. 1d ago
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Customer Service Representative
Amphenol RF
Call center representative job in Danbury, CT
JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years.
At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths.
The Customer Service Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer Service Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics.
DUTIES AND RESPONSIBILITIES
Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity.
Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's.
Maintain and update customer master data, pricing, and delivery terms in ERP systems.
Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction.
Handle customer complaints and process returns and credits in a timely manner.
Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment.
Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission.
Provide backup within the Customer Service team as required.
Build sustainable relationships of trust through open and interactive communication.
Adhere to company procedures, guidelines and policies.
Any other Ad hoc duties as assigned by Customer Service Manager.
EDUCATION/EXPERIENCE REQUIREMENTS
Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment.
Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications.
Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment.
Hands-on experience with EDI transaction sets preferred.
Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions.
Positive attitude, reliable, highly organized and a strong attention to detail required.
Other requirements as necessary.
Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
$30k-38k yearly est. 5d ago
Call Center Representative
Fair Haven Community Health Care 4.0
Call center representative job in New Haven, CT
Job Description
We are seeking a CallCenterRepresentative to join our dynamic team! in Connecticut, training onsite)
The CallCenterRepresentative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a callcenter environment. Schedules patient appointments and perform tasks in medical records.
Duties and responsibilities
The CallCenterRepresentative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to:
Schedule, utilize triage referral guidelines and script usage to assist patients who call into the callcenter
Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
Accurately acquire, confirm and input demographic and insurance information for all patients.
Perform other related duties as assigned.
Qualifications
High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical callcenter highly preferred. The CallCenterRepresentative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required.
Physical Requirements/Work Environment
Variable 8 hr. shifts between 7am-8pm, including weekends as needed
Minimal physical effort
Must be able to operate computer and telephone continuously
District travel as necessary
Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more.
Fair Haven Community Health Care
For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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$33k-39k yearly est. 14d ago
Call Center Representative
Key Hyundai of Milford
Call center representative job in Milford, CT
Key Cars Auto Group is looking for an enthusiastic and customer-focused CallCenterRepresentative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services.
Responsibilities:
Handle inbound and outbound calls in a professional and friendly manner
Assist customers with scheduling service and sales appointments
Provide accurate information about dealership services, promotions, and inventory
Document all customer interactions in the CRM system
Support dealership teams by following up with leads and ensuring excellent customer service
Qualifications:
Previous callcenter or customer service experience preferred
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Computer and data entry skills required
Reliable, positive, and team-oriented attitude
Benefits
Top Rated Medical/Dental Benefits
$25,000 Free Life Insurance
401(k) with company match after one year
Paid Vacation
Fun, energetic environment with lots of employee appreciation events
Employee referral program
Much more!
About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$28k-37k yearly est. Auto-Apply 60d+ ago
Call Center Representative
Genesis of Milford
Call center representative job in Milford, CT
Key Cars Auto Group is looking for an enthusiastic and customer-focused CallCenterRepresentative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services.
Responsibilities:
Handle inbound and outbound calls in a professional and friendly manner
Assist customers with scheduling service and sales appointments
Provide accurate information about dealership services, promotions, and inventory
Document all customer interactions in the CRM system
Support dealership teams by following up with leads and ensuring excellent customer service
Qualifications:
Previous callcenter or customer service experience preferred
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Computer and data entry skills required
Reliable, positive, and team-oriented attitude
Benefits
Top Rated Medical/Dental Benefits
$25,000 Free Life Insurance
401(k) with company match after one year
Paid Vacation
Fun, energetic environment with lots of employee appreciation events
Employee referral program
Much more!
About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$28k-37k yearly est. Auto-Apply 60d+ ago
New Car Dealer BDC Call Center Representative
Nissan of Smithtown
Call center representative job in Saint James, NY
Are you looking for a fast-paced environment with great earning potential? The demand for automotive services is increasing!!! -- Nissan of Smithtown is looking for several CallCenterRepresentatives to keep up with the demand in phone traffic.
Apply to be a member of our service or sales team today!
JOB DESCRIPTION:
Do you have experience in being a Telemarketer or Appointment Setter? We have the phone traffic to keep you busy. We operate the one of largest Nissan Sales and Service departments on Long Island.
Salary and lucrative bonuses -- if you're motivated by money --Earn $40,000+ /year apply today.
Responsibilities (include but not limited to):
Prospect daily for potential customers
Call and email prospects in an effort to set an appointment.
Learn to overcome objections and ask for the appointment.
Prepare follow up literature to market to these clients.
Track activity and complete reports.
Follow all company policies and procedures.
Requirements:
Some telemarketing experience preferred
Outstanding communication skills in both verbal and written.
Confidence in your ability to be successful.
A desire to work in a commission, performance based, environment.
Great attitude with high energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Self-starter and self-motivated.
Ability to work well in a process driven environment.
Compensation:
Huge Earning Potential
Full Training & Support
$40k yearly 60d+ ago
Call Center Reps - Bilingual Strongly Encouraged!
Partnership Employment
Call center representative job in Farmington, CT
:
CallCenterRepresentative - Direct Hire (Hybrid)
Farmington, CT $20.00/hour Monday-Friday | 10:00 AM - 6:00 PM Hybrid schedule available after training
Why You'll Love This Job
Direct hire opportunity with full benefits
$20/hour starting pay
Health, dental, and vision insurance
Fast-paced, team-oriented callcenter environment
Bilingual (English/Spanish) candidates encouraged
Job Description
We are hiring CallCenterRepresentatives to manage a high volume of inbound and outbound calls. This role is ideal for candidates with strong communication skills who thrive in a phone-based, fast-paced setting.
Responsibilities
Handle 50-60 calls per day
Provide professional and friendly customer service
Accurately document calls and follow up as needed
Follow company procedures and performance standards
Work collaboratively with the callcenter team
Qualifications
Callcenter or high-volume phone experience preferred
Comfortable speaking on the phone for extended periods
Strong verbal communication skills
Reliable and punctual
Bilingual English/Spanish a plus
Job Type: Full-time, Direct Hire, Hybrid AFTER training
Pay: From $20.00 per hour
Benefits: Health, Dental, Vision
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Experience:
Callcenter: 1 year (Required)
Data entry: 1 year (Required)
Ability to Commute:
Farmington, CT (Required)
Work Location: In person
$20 hourly 4d ago
Call Center Representative - Hauppauge (Based On Site)
Long Island Select Healthcare, Inc. 4.2
Call center representative job in Riverhead, NY
Job Description
About Company:
Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers. We are a Federally Qualified Health Center (FQHC) that provides Article 16 and 28 clinic services at 8 locations across Suffolk County, New York. We are a multi-specialty healthcare provider caring for our community through Primary and Specialty Medical Care, Dental, Behavioral Health, Audiology, Physical Therapy, Occupational Therapy and Speech Language Pathology. We currently provide care to over 7,000 patients and have an annual operating revenue of $22m.
LISH is a forward-thinking, community-oriented organization! We are a certified NYS Patient-Centered Medical Home, with a mission to make a difference in our community. Our unique offerings include a robust Chronic Care Management program, Telemedicine & Virtual Care services and integrated Primary & Behavioral Healthcare.
About the Role:
The CallCenterRepresentative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently. Representatives are expected to maintain a positive attitude while managing a high volume of calls, ensuring that each interaction is handled with care and professionalism. The ultimate goal is to enhance the customer experience, leading to increased retention and positive brand perception. By effectively communicating and problem-solving, the CallCenterRepresentative contributes significantly to the overall success of the organization.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in a customer service role, preferably in a callcenter environment.
Strong verbal communication skills and a friendly demeanor.
Preferred Qualifications:
Associate's degree or higher in a related field.
Experience with customer relationship management (CRM) software.
Bilingual abilities in English and another language.
Responsibilities:
Answer incoming calls and respond to customer inquiries in a timely and professional manner.
Provide accurate information regarding products and services and assist customers with their needs.
Document customer interactions and maintain detailed records of conversations and resolutions.
Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
Collaborate with team members and other departments to ensure a seamless customer experience.
Schedules appointments for patients:
Obtains & enters accurate demographic information into the EMR
Identifies client needs, clarifies information, research issues and
provides solutions.
Identifies appropriate insurance as needed and re-verifies accordingly
Schedules appointments correctly, clearly documenting the reason for the
appointment, verifies entered data coincides with appointments
Reviews appointment details with caller prior to hanging up
Updates patient registration/demographic info with new/terminated insurance policies, copay information
Makes reminder phone calls as requested
Reschedules appointments when necessary
Processes new patient registration forms, HIPAA, privacy notice, and demographic forms.
Communicates Sliding Scale policy to patients, requests documentation.
All other duties as assigned by the Patient Services Management team.
Skills:
The required skills for this role include strong communication and interpersonal abilities, which are essential for effectively engaging with customers and addressing their needs. Problem-solving skills are utilized daily to identify issues and provide timely solutions, ensuring customer satisfaction. Attention to detail is crucial when documenting interactions and maintaining accurate records. Preferred skills, such as familiarity with CRM software, enhance the efficiency of managing customer information and tracking interactions. Bilingual skills can significantly improve communication with a diverse customer base, further enriching the customer experience.
$30k-38k yearly est. 20d ago
Airport Customer Service Agent
GAT 3.8
Call center representative job in Ronkonkoma, NY
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$30k-37k yearly est. 8d ago
Call Center Rep - Data Entry
Hamilton Connections 3.7
Call center representative job in East Haven, CT
Hamilton Connections in Hamden is seeking reliable Customer Service/ CallCenter agents in East Haven to join our team. In this role, you will be responsible for handling calls and scheduling appointments. Responsibilities
Take inbound calls from customers
Provide exceptional customer service throughout the appointment-setting process
Explain pricing and services to customers
Skills
Strong communication skills
Computer knowledge and data entry
Administrative experience
Excellent customer service skills
Fluency in English is required; additional language skills are a plus
Must be reliable
Detail
$18.00
35 - 45+ hours per week
Can be scheduled anytime between 7:30am to 5:00pm
Monday - Saturday (rotating Saturdays through most of the year)
Long term position
$30k-35k yearly est. 13d ago
Call Center Representative
Bath Planet
Call center representative job in Hauppauge, NY
CallCenterRepresentative (Part-time to Full-time)
Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.
We are looking for a CallCenterRepresentative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment.
General Purpose:
Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements.
Responsibilities:
Deliver scripted pitch to the homeowners
Adjust scripted pitch to meet needs of specific homeowners
Handle homeowner's questions and objections
Obtain homeowners' information including names, addresses, phone numbers, etc.
Receive and input appointment details into the system
Input homeowners' information and notes from the conversation
Confirm appointments placed with canvassers or sales reps
Issue appointments for reps to meet with prospective homeowners
Conduct quality control phone calls
Answer inbound telephone calls from advertising responses
Follow up on initial contacts with homeowners
Maintain accurate and updated lead information and reports
Qualifications:
Knowledge of sales and marketing principles and strategies
Relevant work experience in telemarketing, inside sales, customer service, or promotions
Proficiency in relevant computer applications
Product knowledge -
Training provided
"Smile and dial" mindset - must be comfortable and confident on the phone
Excellent verbal communication skills
Strong note-taking abilities for accurate follow-up
Effective time management and ability to prioritize tasks
Consistent follow-up on leads is essential
Well-spoken with an engaging, upbeat personality that shines through the phone
Positive, self-motivated attitude with a strong work ethic
Results-driven mindset - ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team
Perks:
Performance-based biweekly bonuses
Fun games and incentive rewards
Growth opportunities as they arise
Positive, supportive work environment
90-day review with potential for role and compensation advancement
Ready to join a winning team? Apply today and start making a difference while building your future!
$30k-39k yearly est. Auto-Apply 60d+ ago
Call Center Representative
The Vascular Experts 3.8
Call center representative job in Shelton, CT
Job Title: CallCenterRepresentative Reports To: Director Location(s): The Vascular Experts Pay Status: Full Time / Hourly Non-Exempt Incumbent consistently provides courteous, informative and professional service and responsiveness to all calls from patients, family members or other callers. Schedules appointments for callers as required. Principal Duties & Responsibilities:
Answers multi phone lines, greets all callers politely and quickly determines the needs of the caller.
Schedules appointments for callers with the appropriate physician or provider.
Uses mail/e-mail/faxes to deliver paperwork to all new patients of the practice
Introduces patients to our patient portal and its associated functions.
Accurately documents all necessary patient information into the appointment notes.
Promptly notifies the appropriate staff/physicians of any emergency calls from a hospital, facility, physician and/or patient.
Retrieves messages from the patient portal and responds to them in a timely manner.
Directs phones calls that require assistance from office personnel to appropriate office staff.
Performs other related duties as assigned by direct manager or other authorized manager of TVE.
Required Experience, Education & Licensure: Incumbent must possess a minimum education of a High School Diploma (or GED), with a minimum of two (2) years of prior experience in a customer service callcenter or a receptionist position. Must demonstrate effective communication skills and the ability to interact tactfully with a variety of callers and the ability to independently schedule appointments or resolve patient/family member questions.
$29k-34k yearly est. 55d ago
Service Department Call Center Agent
A-1 Auto Service 3.7
Call center representative job in New Haven, CT
An Automotive Service BDC (Business Development Center) job involves handling inbound and outbound calls, emails, and text messages to schedule service appointments, follow up on leads, and maintain customer relationships for the service department. Key responsibilities include scheduling appointments, confirming appointments, calling no-shows, generating customer satisfaction calls, managing leads in a database, and responding to online inquiries. A successful candidate requires strong customer service, communication, organizational, and computer skills, as well as a professional and personable demeanor.
Key Responsibilities:
Appointment Setting: Utilize phone, text, and email to schedule service appointments for customers.
Follow-Up: Conduct follow-up calls to confirm appointments, check on service satisfaction (CSI calls), and reschedule no-shows.
Lead Management: Respond to internet leads, manage customer information in the BDC tracker or database, and provide ongoing communication.
Marketing Initiatives: Contact customers based on dealership marketing campaigns and promotions.
Customer Service: Maintain a positive attitude, provide excellent customer experience, and direct customers to appropriate service personnel.
Requirements
Communication: Strong verbal and written communication skills, including active listening and persuasion.
Technical Proficiency: Proficient with Microsoft Office, the internet, and dealership CRM software.
Customer Service: A strong focus on customer satisfaction and enthusiasm for providing excellent service.
Organization: Excellent organizational and follow-up skills to manage heavy call volume and customer data.
Professionalism: A professional and personable demeanor, with the ability to handle both positive and negative interactions
$34k-43k yearly est. 60d+ ago
Call Center Representative
Stony Brook Community Medical, PC 3.2
Call center representative job in Setauket-East Setauket, NY
Act as a central point of communication among providers, patients and other team members of our team. Incumbent schedules patients for provider appointments and diagnostic testing utilizing knowledge of medical terminology and practice policies and protocols. Troubleshoots patient concerns and routes calls to the appropriate staff member when needed.
Essential Job Functions:
Answer large volume of calls promptly.
Screen all calls for urgency and handle all calls with confidence, compassion and efficiency.
Schedules patient appointments and diagnostic testing for all providers.
Collect and verify patient demographic information as well as verify insurance when appropriate.
Accurately records patient messages and routes them to the provider or appropriate team member.
Reviews and maintains provider's schedules according to practice guidelines to ensure patients are scheduled appropriately.
$22k-29k yearly est. 10d ago
Call Center Agent
Spire Orthopedic Partners
Call center representative job in Middletown, CT
Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
What you'll do:
Be the helpful guide who serves as initial point of contact through our callcenter to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice.
Responsibilities/Duties:
* Manage calls from patients requiring medical care and provide / gather information needed.
* Creates, updates, and accesses confidential patients' data in EMR with a high level of confidentiality and accuracy.
* Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
* Observes telephone flow; offering or requesting assistance as needed.
* Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.
* All other duties as assigned by the manager.
$32k-44k yearly est. 34d ago
Associate Optometrist- Brewster, NY- Pearle Vision in the Highlands Shopping Center
Essilorluxottica
Call center representative job in Brewster, NY
Requisition ID: 904679 Position:Part-TimeTotal Rewards: Benefits/Incentive Information At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. We are experts who know that every appointment begins and ends with trust. It's how we stay true to Dr. Pearle's vision of genuine eye care.
Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!GENERAL FUNCTION:
A Pearle Vision Licensed Operator owner (Franchisee) seeks an Optometrist to provide high quality optometric patient care and professional services at their location. When working as an Optometrist at a Pearle Vision Licensed Operator location, the terms of agreement, practice model (Employed or Independent), pay structure, benefits and hours are all negotiated directly between you and the Licensed Operator.
Pearle Vision Licensed owners are independent business owners who enjoy an association with Luxottica Retail North America, which is the parent company for Pearle Vision as well as LensCrafters, Sears Optical, Target Optical and Sunglass Hut. Pearle Vision has been in the Franchise business since 1981 and is one of the largest Eye Care Franchise Retailers in North America with more than 600 total Eye Care Centers in North America.
This position is not an offer to buy or become an owner of a Pearle Vision Franchise. This position is to work as an Employed or Independent Optometrist at a current Pearle Vision Franchise location and provide patient care at the location.
* For more information on Pearle Franchising opportunities, call 800-PEARLE-1 or visit the Pearle Vision Franchise website at: *********************************
MAJOR DUTIES AND RESPONSIBILITIES:
Provide high quality optometric care and services to your patients
Establish a positive Doctor/Patient relationship
Conduct all services in accordance with clinical protocols and accepted standards of care
Ensure all patients received accurate diagnosis and appropriate recommendations
Create exceptional value in the lives of patients by providing excellent Patient/Customer service through the delivery execution of the Pearle Vision neighborhood eye care experience
Work with the License Operators store team and Pearle Vision brand field leadership to build and secure a safe and motivating work environment that encourages commitment, innovation, success and continued growth for the brand
Ensures the office quality systems are maintained
Helps ensure Pearle Vision is known as a leading optical provider within the community
BASIC QUALIFICATIONS:
Graduate of accredited school of optometry
Licensed to practice Optometry in the state of practice location
DPA and TPA certified
Knowledge of current Optometric technology and practices
THIS DESCRIPTION IS NOT INTENDED TO INCLUDE ALL DUTIES OR REQUIREMENTS
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Nearest Major Market: White Plains
Nearest Secondary Market: New York City
Job Segment:
Patient Care, Franchise, Social Media, Optometry, Healthcare, Retail, Marketing
$35k-53k yearly est. Easy Apply 60d+ ago
Call Center Representative
Fair Haven Community Health Care 4.0
Call center representative job in New Haven, CT
We are seeking a CallCenterRepresentative to join our dynamic team! in Connecticut, training onsite)
The CallCenterRepresentative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a callcenter environment. Schedules patient appointments and perform tasks in medical records.
Duties and responsibilities
The CallCenterRepresentative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to:
Schedule, utilize triage referral guidelines and script usage to assist patients who call into the callcenter
Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
Accurately acquire, confirm and input demographic and insurance information for all patients.
Perform other related duties as assigned.
Qualifications
High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical callcenter highly preferred. The CallCenterRepresentative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required.
Physical Requirements/Work Environment
Variable 8 hr. shifts between 7am-8pm, including weekends as needed
Minimal physical effort
Must be able to operate computer and telephone continuously
District travel as necessary
Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more.
Fair Haven Community Health Care
For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
$33k-39k yearly est. Auto-Apply 14d ago
Call Center Representative
Genesis of Milford
Call center representative job in Milford, CT
Job Description
Key Cars Auto Group is looking for an enthusiastic and customer-focused CallCenterRepresentative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services.
Responsibilities:
Handle inbound and outbound calls in a professional and friendly manner
Assist customers with scheduling service and sales appointments
Provide accurate information about dealership services, promotions, and inventory
Document all customer interactions in the CRM system
Support dealership teams by following up with leads and ensuring excellent customer service
Qualifications:
Previous callcenter or customer service experience preferred
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Computer and data entry skills required
Reliable, positive, and team-oriented attitude
Benefits
Top Rated Medical/Dental Benefits
$25,000 Free Life Insurance
401(k) with company match after one year
Paid Vacation
Fun, energetic environment with lots of employee appreciation events
Employee referral program
Much more!
About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$28k-37k yearly est. 29d ago
New Car Dealer BDC Call Center Representative
Nissan of Smithtown
Call center representative job in Saint James, NY
Are you looking for a fast-paced environment with great earning potential? The demand for automotive services is increasing!!! -- Nissan of Smithtown is looking for several CallCenterRepresentatives to keep up with the demand in phone traffic.
Apply to be a member of our service or sales team today!
JOB DESCRIPTION:
Do you have experience in being a Telemarketer or Appointment Setter? We have the phone traffic to keep you busy. We operate the one of largest Nissan Sales and Service departments on Long Island.
Salary and lucrative bonuses -- if you're motivated by money --Earn $40,000+ /year apply today.
Responsibilities (include but not limited to):
Prospect daily for potential customers
Call and email prospects in an effort to set an appointment.
Learn to overcome objections and ask for the appointment.
Prepare follow up literature to market to these clients.
Track activity and complete reports.
Follow all company policies and procedures.
Requirements:
Some telemarketing experience preferred
Outstanding communication skills in both verbal and written.
Confidence in your ability to be successful.
A desire to work in a commission, performance based, environment.
Great attitude with high energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Self-starter and self-motivated.
Ability to work well in a process driven environment.
Compensation:
Huge Earning Potential
Full Training & Support
$40k yearly 29d ago
Call Center Representative
Bath Planet
Call center representative job in Hauppauge, NY
Job Description
CallCenterRepresentative (Part-time to Full-time)
Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.
We are looking for a CallCenterRepresentative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment.
General Purpose:
Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements.
Responsibilities:
Deliver scripted pitch to the homeowners
Adjust scripted pitch to meet needs of specific homeowners
Handle homeowner's questions and objections
Obtain homeowners' information including names, addresses, phone numbers, etc.
Receive and input appointment details into the system
Input homeowners' information and notes from the conversation
Confirm appointments placed with canvassers or sales reps
Issue appointments for reps to meet with prospective homeowners
Conduct quality control phone calls
Answer inbound telephone calls from advertising responses
Follow up on initial contacts with homeowners
Maintain accurate and updated lead information and reports
Qualifications:
Knowledge of sales and marketing principles and strategies
Relevant work experience in telemarketing, inside sales, customer service, or promotions
Proficiency in relevant computer applications
Product knowledge -
Training provided
"Smile and dial" mindset - must be comfortable and confident on the phone
Excellent verbal communication skills
Strong note-taking abilities for accurate follow-up
Effective time management and ability to prioritize tasks
Consistent follow-up on leads is essential
Well-spoken with an engaging, upbeat personality that shines through the phone
Positive, self-motivated attitude with a strong work ethic
Results-driven mindset - ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team
Perks:
Performance-based biweekly bonuses
Fun games and incentive rewards
Growth opportunities as they arise
Positive, supportive work environment
90-day review with potential for role and compensation advancement
Ready to join a winning team? Apply today and start making a difference while building your future!
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How much does a call center representative earn in Milford, CT?
The average call center representative in Milford, CT earns between $25,000 and $41,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.
Average call center representative salary in Milford, CT
$32,000
What are the biggest employers of Call Center Representatives in Milford, CT?
The biggest employers of Call Center Representatives in Milford, CT are: