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Call Center Representative Jobs in Mount Juliet, TN

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  • Customer Service Representative

    Viemed Careers 3.8company rating

    Call Center Representative Job 49 miles from Mount Juliet

    Essential Duties and Responsibilities: Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines) Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software. Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly. Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers) Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch. Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch. Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement. Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements. Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees. Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion. Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene. Responsible for performing other duties as assigned by management. Qualifications: High school diploma or equivalent. Preferred Knowledge, Skills and Abilities: Customer service experience preferred. Relevant healthcare or medical billing experience preferred. Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement. Commitment to service excellence and superior performance. Solid verbal and written skills. Proper phone and email etiquette. Manage time effectively. Able to multi-task and complete all assigned tasks at quality levels and within deadlines. Organized and structured in carrying out responsibilities. Professionally postured in both behavior and physical appearance. Strong interpersonal and communication skills; respectful and polite in all interactions. Able to physically lift, carry, and move equipment. Efficient use of technology and software. You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
    $29k-35k yearly est. 43d ago
  • Customer Service Representative (Full-Time)

    Dayton Freight 4.6company rating

    Call Center Representative Job 13 miles from Mount Juliet

    Start Time Available:Monday - Friday | 11:00 PM - 7:30 AM Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities * Assist the Service Center Manager * Take and deliver messages for the Service Center Manager and Account Managers * Provide assistance to Drivers * Prepare bills of lading and delivery receipts * Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: * Payroll * Data entry * Freight reports * Driver collect reports * Billing and filling Qualifications * Skillful in Microsoft Office Programs * Excellent keyboarding skills * Has worked in a fast paced environment and has excellent attention to detail * Experience with handling a high volume of phone calls * Exceptional communication and customer service skills Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Customized training program * Professional, positive and people-centered work environment * Modern facilities * Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. * Paid holidays (8); paid vacation and personal days
    $32k-38k yearly est. 24d ago
  • Customer Success Representative

    Skyline Promotions

    Call Center Representative Job In Mount Juliet, TN

    We have an urgent need for a Customer Success Representative to join our team and play a crucial role in ensuring our customers have exceptional experiences. With years of experience in implementing successful customer success and sales strategies, we are ready to hire, train, and develop someone with the drive to excel and have them become a lasting and vital part of our Customer Success Representative team! As a Customer Success Representative, you will play a critical role in delivering exceptional customer service while driving sales growth. Your daily responsibilities will include face-to-face customer engagement, addressing customer needs, and promoting telecommunications services to increase brand awareness and market share. This role is ideal for a results-driven individual with excellent communication skills, a passion for delivering outstanding customer experiences, and the ability to work in a fast-paced environment. Responsibilities of a Customer Success Representative: Engage in daily face-to-face customer service and sales interactions with customers. Meet and exceed assigned sales goals within your territory. Build brand awareness by effectively promoting various telecommunication services. Identify customer needs and recommend suitable products and services. Generate promotional events to enhance brand visibility and drive sales growth. Foster and maintain positive relationships with partnered retailers. Skills & Experience Needed to Succeed as a Customer Success Representative: A proactive approach to ensuring customer needs in a timely manner Adaptability to excel in a fast-paced sales and customer service environment Flexibility to adapt to a changing & competitive environment Self-starter mentality Competitive mindset to drive success in sales targets and Customer Success Representative team objectives Leadership experience in a team or related setting is a plus Qualifications for a Customer Success Representative: High school diploma or equivalent, 1-2 years of experience in a sales or Customer Success Representative role is preferred Reliable transportation to the office Excellent written and verbal communication skills Outgoing personality with a proven ability to work in a team setting & independently
    $30k-48k yearly est. 46d ago
  • Call Center Representative

    Jen-Hill Construction Materials

    Call Center Representative Job 9 miles from Mount Juliet

    About Us : Jen-Hill Construction Materials is family owned and operated. Since 1991, Jen-Hill has worked with contractors, engineers, and government agencies to solve problems with innovative products and services. With two Tennessee locations and relationships with highly regarded manufacturers, Jen-Hill delivers cost effective solutions to the construction industry. Currently working with a client who is seeking Call Center Representatives in the Indianapolis area! Our client is looking for sharp, motivated, and flexible individuals who are looking to gain experience and get a foot in the door with a thriving, well-known company. Call Center Representative Responsibilities: Provide superior customer service within a fast-paced environment Answer phone calls, reply to emails, and resolve customer issues Manage the needs of customers independently Update account information in a comprehensive database Maintain quotas, goals, and metrics Notate and determine issues with customers and their inquiries accurately Call Center Representative Requirements: One year of recent phone-based experience in a sales, telemarketing, call center, collection, or customer service environment Ability to work well independently and also contribute to the overall success of the team Excellent oral and written communication skills Superior interpersonal skills and strong attention to detail Ability to multi-task effectively and flexible to adapt to change If you are interested in the Call Center Representative position and qualify based on the previously mentioned requirements, please apply today!
    $23k-31k yearly est. 60d+ ago
  • Call Center Representative

    Monogram Health 3.7company rating

    Call Center Representative Job 19 miles from Mount Juliet

    Engagement Specialist The Engagement Specialist is the first Monogram Health voice the patient comes in contact. The Engagement Specialist is responsible for reaching out to patients over the phone to begin the process of educating them of existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program. The Patient Care Center is open and staffed seven (7) days per week between the core business hours of 8:00am to 7:00pm (CST) Monday through Friday, and 8:00 am - 5:00 pm (CST) Saturday and Sunday. The selected individual will be required to work on-site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity. Roles and Responsibilities * Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers. * Effectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollments. * Conducts outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits; is able to reinforce the value of our services and overcome objections * Adheres to procedures, workflows, and scripts to ensure confirmation of HIPPA and Health Plan eligibility and accurate and applicable communications and information about Monogram Health services. * Protects the health care privacy of patients by strictly following HIPAA regulations. * Notates and enters data as needed into Salesforce, as required to support all activities of the call. * Fields calls with a positive attitude, building rapport and trust with patients. * Supports Monogram Health as necessary with any tasks required to deliver excellent personalized care and performs all other job-related duties as assigned. * Proficiency in using various software, electronic health record platform(s), and multiple screens. Essential Job Functions: * Visual acuity - 100% to read scripts, company literature such as workflow guides and resources, and electronic files, patient demographics. * Hearing - 100%- ability to hear and respond to phone calls, converse with patients, colleagues, and others. * Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation and dispositioning, and as necessary computer dialing. * Sitting - 100% * Standing - 5% * Walking - 2% * On-site position - 100% Position Requirements * High School Diploma or GED required. * Must be 18 years of age or older. * English language proficiency required; bilingual (Spanish/English) preferred. * Proven ability to learn and retain information in an exceptionally fast-paced environment. * Proven ability to balance multiple competing priorities while meeting or exceeding deadlines. * Must possess an innate ability to overcome objections. * Must be dependable, with a strong dedicated work-ethic, attention to detail and accuracy. * Thrive in a very fast paced start up environment while embracing change with a "can do" attitude. * Demonstrated verbal, listening and written communication skills are required. * Demonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant strongly preferred. Knowledge of medical terminology * Previous home health and care management experience preferred. Benefits * Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care. * Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy * 401(k) plan with matching contributions About Monogram Health We are dedicated to improving the well-being, quality of life and health outcomes for our patients by partnering with the nation's leading kidney specialists to provide transformative kidney care. Monogram Health supports patients suffering from chronic kidney disease and End Stage Renal Disease by forming deep rooted relationships and preparing them both emotionally and physically for the challenges of managing kidney disease. Monogram Health uses next generation artificial intelligence algorithms to predict necessary and timely care to promote the delay of kidney disease progression, seamless transitions to dialysis and/or pre-emptive kidney transplant. We then utilize in-home visits to build meaningful relationships between patients and their care team that drive positive behavior change and optimize our patients' health outcomes. At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences #ESC
    $23k-29k yearly est. 49d ago
  • AT&T Customer Representative

    Prime Management Group 4.3company rating

    Call Center Representative Job 27 miles from Mount Juliet

    AT&T Customer Brand Ambassador - Join Prime Management Group in Nashville, TN! Are you passionate about technology, customer service, and achieving sales success? Prime Management Group, based in Nashville, TN, is seeking a driven and enthusiastic AT&T Customer Brand Ambassador to represent our client AT&T, a leader in wireless services. Grow your career in an exciting retail sales environment and make an impact in one of the most dynamic industries. What You'll Do: Promote AT&T Products & Services: Engage with customers in retail partner locations, showcasing AT&T's wireless plans, devices, and accessories. Build strong relationships with customers by explaining product features and offering personalized solutions. Meet and Exceed Sales Goals: Leverage your sales expertise to consistently hit or surpass weekly and monthly sales targets. Your success directly impacts your income and career progression. Deliver Exceptional Customer Experiences: Provide top-tier customer service by answering questions, offering advice, and recommending tailored solutions to meet customer needs. Maintain Expert Product Knowledge: Stay up-to-date with the latest AT&T wireless products, services, and promotions through ongoing training and development. Collaborate with Retail Partners: Work closely with in-store teams to strengthen the customer experience and enhance AT&T's presence within retail locations. Your Skills and Qualifications: Full-Time Availability: Ability to work retail hours, including weekends and holidays, to meet the demands of a fast-paced environment. Sales-Driven Mindset: You're a natural self-starter who thrives in a goal-oriented setting. Achieving and exceeding targets excites you. Customer Service Excellence: You excel at connecting with people and providing outstanding service that leaves a lasting impression. Willingness to Learn: You're eager to dive into training and stay informed about new wireless technology and AT&T products. Experience in Sales or Retail (Preferred): While previous retail sales experience is helpful, we're happy to train the right candidate who brings passion and a strong drive for success. What We Offer: Weekly Pay: Earn reliable weekly compensation based on your performance and results. W2 Employment Benefits: Enjoy the security of a full-time position with opportunities for growth. Career Advancement: We prioritize your development through structured training, mentorship, and advancement opportunities. Dynamic Work Environment: Work in an energetic, fast-paced retail setting, interacting with a variety of customers every day. Ready to take your career to the next level? Join the Prime Management Group team in Nashville, TN, and represent one of the most recognized brands in wireless services - AT&T!
    $32k-46k yearly est. 18d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Call Center Representative Job 27 miles from Mount Juliet

    Do your friends and co-workers refer to you as a people person? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers. You will work with customers via email, telephone and in-person. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. The ideal candidate will be self-motivated, with problem-solving skills who pays very close attention to accuracy and detail. Comprehensive training in all aspects of this position will be provided. If this describes you, we encourage you to apply! Hourly rate is negotiable based on experience. Monthly commission based on closed jobs. Paid Holidays, Vacation. Monday through Friday schedule. 8:30 - 5:00. No weekends. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry, we encourage you to apply. Compensation: $15.00 - $18.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $15-18 hourly 60d+ ago
  • Customer Service Representative - Mt. Juliet

    Online Banking

    Call Center Representative Job In Mount Juliet, TN

    Job Duties & Responsibilities: Performs duties of paying and receiving teller. Performs branch capture duties. Stays abreast of changes/updates to bank products and policies ensuring the accuracy of information provided to customers. Promotes and refers products and services of the bank. Assists customers in a professional manner and performs other duties as assigned by supervisor. Participates in School Bank program which requires arriving at schools earlier than normal work time. Will be required to work some Saturdays and certain community events as assigned by supervisor. Adheres to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program. Job Requirements & Qualifications: Minimum of one year's banking experience preferred. Previous teller/cash handling experience helpful. Should possess good ten-key skills, basic computer skills, and the ability to handle a heavy work flow of customers and deal with them in a courteous and professional manner in person or by telephone.
    $26k-34k yearly est. 60d+ ago
  • Representative I: PHS/NB Customer Service

    Us Tech Solutions 4.4company rating

    Call Center Representative Job 27 miles from Mount Juliet

    **Responsibilities:** + Tasks for Customer Service Rep can differ per location: Effective delivery of company products and services. + Responds to telephone inquiries and orders from homecare patients and referral sources. + Provides information on equipment, supplies and services. + Determines the best method for providing services. + May assist walk-in patients with the selection of equipment, supplies and services. + Timely processing/facilitation of patient orders. + Processes telephone orders by preparing patient paperwork. + Verifies insurance and/or other method of payment. + Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed. + May perform data entry. + Distributes copies of paperwork to appropriate personnel. + May assist with the processing of billing paperwork. + Effective coordination of patient services/supplies. + Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel. + Ensures deliveries and set-ups can be arranged in a timely manner. + Appropriate documentation. + Accurately maintains files of all patient account profile information and referral source data. + Customer satisfaction. + Resolves patient complaints by identifying problems and coordinating appropriate corrective action. + The primary responsibilities are to verify insurance coverage for potential new clients. + Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successly and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers. + This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs. + Strong attention to detail, and proven analytic and problem solving. **Experience:** + Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus. + Minimum of 1 year experience in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment). + Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members. + Computer experience is required with proficiency in Microsoft Outlook, Word and Excel. + Basic alpha number data entry skills with attention to accuracy and quality is essential. + Intermediate math skills are required with attention to detail and quality essential. + Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology. + Ability to work with people in a team environment while meeting individual performance goals. + Must be able to read and interpret policies, procedures and instructions. + Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential. **Education:** + High school diploma or GED. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $27k-33k yearly est. 60d+ ago
  • Service BDC Call Center Agent

    AMSI Real Estate Services 4.2company rating

    Call Center Representative Job 27 miles from Mount Juliet

    Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers! We are growing and want you to grow with us too! Job Description Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent. SUMMARY Provide truly exceptional customer service in a fast paced work environment at a high volume dealership. Responsibilities Answers incoming calls promptly and professionally Obtains customer and vehicle information Creates appointments for vehicle maintenance, service and recalls Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments Qualifications Positive attitude Well-spoken with previous call center/receptionist experience Proficiency with computers Must be able to multi-task Must be a solution-oriented problem solver Customer Satisfaction focused What We Offer Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour 401(k) Savings Plan with Employer-Match Medical Insurance Dental Plan Vision Plan Basic Life Insurance Accident & Critical Illness Insurance Paid Vacation 5-Day Work Week Locally Owned We promote from within
    $17 hourly 11d ago
  • Call Center

    Perunhr

    Call Center Representative Job 39 miles from Mount Juliet

    Responsibilities Professionally represents Companies Mission and Values and the Brand during each customer engagement. Answers inbound calls in a Call Center environment Resolves and documents all customer contacts, inquiries, and concerns in the system. Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner. Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed. Provides product information and project information, which could include recommending products to purchase and/or their effective use. May perform other duties as assigned * Qualifications Basic computer skills with experience in Microsoft Word, Microsoft Excel Strong communication (verbal, listening, and written) and interpersonal skills Must have ability to handle conflict positively Strong sense of urgency Must demonstrate strong problem solving, multi-tasking and critical thinking skills Experience in call logging systems is preferred Customer service-focused call center experience is helpful Overview Hybrid Role: This is not a fully remote position | Training will be in-person
    $23k-33k yearly est. 60d+ ago
  • Temporary- Call Center Operator (Pool)

    Tennessee Board of Regents 4.0company rating

    Call Center Representative Job 13 miles from Mount Juliet

    Title: Temporary- Call Center Operator (Pool) Institution: Volunteer State Community College The purpose of the Call Center Operator is to provide accurate information to prospective and current students by answering calls that are made to the Office of Advising Call Center. In addition, this individual will make telephone contacts as needed and will manage data collected from students. Job Duties: Answer and make phone calls that are made to the Office of Advising Call Center. Use of available calling software. Other duties as assigned. Minimum Qualifications High school diploma or GED equivalent. Preferred Qualifications Associate's Degree. Knowledge, Skills, and Abilities Data management skills. Knowledge of Microsoft Office applications. Skills in oral and written communication including polite telephone voice. Computer skills including accurate data entry. Interpersonal skills consistent with establishing and maintaining effective working relationships in the center and across campus. Ability to plan and execute daily activities in the Call Center. Ability to adapt to changing work needs and learn new skills quickly and effectively. Organizational skills to manage referral and resource lists. Pay Rate: $14.00 per hour Availability/Closing Date: This posting is not a guarantee of an open position. Applications for temporary part-time positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close yearly on October 31; to maintain your application within the system, you will need to re-apply each year. Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check.
    $14 hourly 60d+ ago
  • Service Customer Representative

    Nelson Mazda 3.6company rating

    Call Center Representative Job 27 miles from Mount Juliet

    Nelson Mazda is looking for a Service Customer Representative to join our team! This position will be responsible for communicating effectively with customers and employees to ensure the best possible guest experience with our team. We are looking for a candidate with a great work ethic, excellent communication skills, and a high level of professionalism. Job Responsibilities: Enhance the customer experience in line with the Nelson Difference. Route calls efficiently to the correct departments and extensions. Schedule service appointments and answer general knowledge service and parts questions. Call outbound service call campaigns in service scheduler. Answer customer chats and texts to aid them with general service and parts questions and scheduling. Complete customer reschedule requests. Coordinate with parts department to ensure parts are in stock for service appointments. Communicate between departments effectively. Utilize all the tools given to you for effective follow up, communication and production. Benefits We Offer: Excellent Health, Dental and Vision Insurance Supplemental Benefits: LT/ST Disability, Cancer, Accident Life 401(k) option with company match up to 6% $1 for $1! Gym Discounts with LifeTime Fitness & Carbon Performance 32 hours of Paid Volunteer Time Off 40 hours of Paid Time Off after 90 days of employment Job Responsibilities: Provide excellent customer service including: Answering incoming calls Taking payments Helping with walk in customers Filling out daily deposit and recon sheet Assisting with filtering calls for the Account Managers Making payment arrangements Reading the notes and entering notes in the system. Printing documents for a customer to sign after a due date change or refinance Helping to verify insurance and handling wrecked vehicle claims We are looking for an individual that demonstrates the following characteristics: Positive attitude Detail oriented Strives for operational excellence Effective listener Has the ability to work independently or with a team *Must be able to work Saturdays Qualifications: Valid driver's license Professional personal appearance Desire to have a positive attitude in a work environment Integrity to hold a high standard of transparency and honesty Ability to work within shifts from 7a-6:30p Monday through Saturday (5 day work week/40 hours) All applicants must be able to demonstrate ability to pass pre-employment screening (includes background check and drug screen) Nelson Automotive Finance is an Equal Opportunity Employer We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $27k-32k yearly est. 4d ago
  • Customer Service Representative

    Airtech International 4.6company rating

    Call Center Representative Job 28 miles from Mount Juliet

    Job Details TN - Springfield, TNDescription The Customer Service Representative (CSR) will be responsible for delivering excellent customer experiences and serving as the company's primary interface with internal and external customers. As a liaison and agent of innovation, the CSR will resolve customer concerns quickly, courteously, and efficiently. The CSR will build long-lasting relationships with customers by encouraging openness and trust. Strong, customer-focused written and verbal communication skills are vital for this role. ESSENTIAL RESPONSIBILITIES: The primary responsibility is to deliver excellent service to all customers. Supply product pricing, availability, and lead times within predefined criteria. Manage a Customer Portfolio of diverse domestic and/or international accounts. Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency. Manage order changes, adjustments, cancellations, credits, and return authorizations. Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications. Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction. Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution. Assist Shipping and Logistics teams with domestic and international order fulfillment. Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures. Perform additional tasks and responsibilities as given by the supervisor. QUALIFICATIONS: Ability to compose correspondence and create simple excel worksheets. Ability to manage time effectively. Ability to prioritize and manage various tasks successfully. Attention to detail. Capacity to work independently and within a team. Reliability is essential. Typing skills (40 WPM +) and math proficiency. EDUCATION BACKGROUND AND WORK EXPERIENCE: High school diploma or GED equivalent required. Some college preferred but not required. 2+ years of relevant work experience. Familiar with data entry and ERP systems (Navision/MS Dynamics preferred) Open to travel for training and relationship-building if applicable. WE HIRE YOU TO RETIRE YOU: Airtech offers a competitive compensation package which includes medical/dental/vision benefits, paid vacation and holidays, and a company funded retirement plan. We are a family-owned, community focused, global leader founded in 1973. We are the market leader in materials used in the manufacture of high-performance composite parts. Our products are used by the aerospace, automotive, marine, green energy, and recreational sports industries to create cutting edge lighter, stronger, and greener components. Working for Airtech means being part of a global family that believes in long term employment. We put safety first to ensure we can all go home to our families after producing the best quality product in the most efficient way possible. Learn more about us at ******************** Airtech International is committed to equal employment opportunity. We do not discriminate based on an individual's race, religion, creed, color, sex (including gender identity, gender expression, pregnancy, or sexual orientation), age, national origin or ancestry, genetic information, disability, veteran status, or any other characteristic protected by applicable local, state, or federal law.
    $26k-34k yearly est. 60d ago
  • Customer Service Representative

    Long Hollow Animal Hospital

    Call Center Representative Job 13 miles from Mount Juliet

    Do you desire to make a difference in your team, your clients, and your patients' lives while feeling supported? Culture is king in our practices! What does that mean? It means we hire, reward, and coach around our values. We know that each person brings unique skills and backgrounds that can make us better. Our core values capture that spirit as we work to improve lives by doing what's right for pets, clients, and our teams. Speak Truth Choose Positivity ?Serve Well Own It Always Better Position Purpose: The purpose of this position inherently involves providing excellent customer care to our Long Hollow Animal Hospital clients. The Customer Service Representative represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. This dynamic role requires a proactive and adaptable individual who can handle a variety of tasks with enthusiasm. The ideal candidate should be passionate about providing exceptional service to both clients and their beloved pets. Essential Job Functions Assume primary responsibility for answering the practice phones Scheduling appointments for well, sick, and surgical appointments Issuing invoices and receiving payments after appointments Ensure lobby area remains clean and organized at all times Able to demonstrate both care and empathy to human and animal clients Answering telephone calls and returning emails Excellent organizational, time management, and multitasking abilities are required Greet all visitors to the practice; greeting clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Participate in the training of new staff members Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments. Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied. Requirements Education/Experience Previous experience working in veterinary practice or a customer-facing role in another organization. Must have excellent written and verbal communication skills. Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations. Must have exceptional telephone and computer skills. Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change. Preferred: Previous experience using a Practice Management System
    $26k-34k yearly est. 13d ago
  • Customer Service Representative

    Steelsummit Holdings

    Call Center Representative Job 13 miles from Mount Juliet

    Job Details LaVergne, TNDescription The Inside Sales Representative serves as the intermediary between customers and the organization for the sales team, facilitating effective communication and relationship management. ESSENTIAL FUNCTIONS: Primary point of contact for assigned customers. Maintain a daily and constant line of communication with the customer base. Continually update customers with any necessary information and develop and strengthen customer relationships. Continually develop product and market knowledge to project industry expertise. Scrutinize incoming PO's and enter orders into computer system. Coordinate customer due dates and production capabilities with the Production and Material Handling departments. Contacts customers with order status as needed. Maintain an open communication with Outside Sales rep. Acquire information/reports to aid in the Outside Sales effort. Establish and maintain precut quantities based on customer forecast and demands (for J.I.T. programs). Notify Materials Manager and Production Planning of changes in order quantities and due dates. Construct and Maintain Spreadsheets and Databases as needed for various monitoring programs. Generate and distribute CHANGE OF SPECIFICATION forms as required by Quality Assurance Procedure 4.5 "Specification Changes." Report inquires, quotes, orders, rejections, and customer problems by customer as required. Maintains computer reports related to finished goods and aged inventory Other duties as assigned. EXPERIENCE AND EDUCATION Associate degree or equivalent experience; 6 mos - 2 years of sales and/or steel experience preferred. Excel proficiency required Detail and number-oriented industry. Word experience a plus Data management a plus PHYSICAL AND MENTAL REQUIREMENTS: Employees are standing/walking 10% of time; sitting 80% of time; using telephones and computers 80% of time; lifting up to 10 lbs. as needed; entering data into computer; reading sales orders, charts, tags and written procedures; printing or writing legibly to complete all required paperwork. EQUIPMENT, AIDS, TOOLS: This individual should possess proficiency in utilizing various tools including telephones, computers, and calculators. WORKING CONDITIONS: The primary work site is in the office. It is on one level, accessible directly from the parking lot. The office is climate controlled. The normal schedule is 8:00 a.m. to 5:00 p.m.; additional hours may be required to cover peaks in business or colleague absences. Inside Sales Representatives may also be in the plant attending production meetings, showing customers around the plant, or checking on customer orders. The plant is on one level, accessible directly from the parking lot or the office. There are stairs to the production office and into the rail pit. There are seasonal variations in temperatures from 60 to 95+ degrees; some exposure to diesel fumes as trucks move through the plant; noise level varies depending on number of machines in operation. Potential hazards include cuts and crush injuries. SUPERVISION AND CO-WORKERS/ATTENDANCE REQUIREMENTS: Supervision and/or co-worker assistance available at all times. Unscheduled absences may result in failure to meet customer requirements due to insufficient staffing. CONSEQUENCES IF ESSENTIAL FUNCTIONS NOT PERFORMED Failure to observe safety procedures in when in the plant may result in serious injury up to fatality and/or damage and loss of material or property. Failure to accurately enter customer order quantities and specifications may result in production delays, which may result in customer delivery delays, which may in turn result in the loss of business. Failure to complete appropriate paperwork may result in inventory shortage through loss of material or improper billing of the customer. Management retains the right to change this job description or add to the duties at any time. Qualifications
    $26k-34k yearly est. 27d ago
  • Customer Service Rep(01381) - 30 shelton lane

    Domino's Franchise

    Call Center Representative Job 49 miles from Mount Juliet

    Taking orders over phone and in person Dealing with customer concerns Greeting customers within 10 seconds Up selling Cash handling Keeping the customer area clean Assisting Pizza Makers with toppings and dough. flexible hours great attitude high energy maintain all image standards set by DPI
    $25k-33k yearly est. 1d ago
  • Account Service Representative (Personal Banker)

    Liberty Federal Credit Union

    Call Center Representative Job 34 miles from Mount Juliet

    Liberty FCU, a full-service credit union, is seeking an Account Service Representative (Personal Banker) to assist with the daily retail operations and activities of the Thompson's Station office located at 1105 Elliston Way, Thompson's Station, TN 37179. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. Previous credit union or financial institution experience is desired. The Thompson's Station hours of operation are Monday-Thursday 9:00 a.m. - 5:00 p.m. and Friday 9:00 a.m. - 6:00 p.m. If applicable, an initial six to eight week paid training program will be held in Evansville, IN. If you are interested in applying for this position, please click Apply. Duties and responsibilities include but are not limited to the following: Serve as a primary Account Service Representative. Meet with members to determine their banking needs and recommend appropriate accounts. Assist members with enrolling in credit union products and services. Maintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures. Ensure all required account documents are completed accurately. Strive to meet cross sell goals. Assist members with certificates, IRA and HSA accounts. Serve as a Notary Public and Signature Guarantee for credit union transactions. Open and close safe deposit boxes. Maintain a working knowledge of the credit union's core processing system. Serve as a Consumer Loan Processor. Meet with members to determine their lending needs and recommend appropriate loan type. Maintain an active knowledge base of lending products, guidelines, policies, and procedures. Identify and recommend additional products that meets the member's needs. Ensure all required lending documents are completed accurately. Make follow up outbound calls to members to inquire about lending needs. Strive to support branch lending goals. Serve as back-up Teller/Member Service Representative (MSR). Perform various member transactions such as deposits, withdrawals, and loan payments. Ensure transactions are posted efficiently and correctly. Assist in balancing branch cash machines. Ensure cash drawer is in balance daily. Answer member telephone inquiries. Strive to meet MSR cross sell goals and work to support all branch goals and initiatives. Open and close the office on a rotating basis or when necessary. Assist branch office with record keeping of employee absences and training when necessary. Develop a working knowledge of the credit union's data and word processing system. Any other duties assigned by my supervisor or management. Qualifications: Must have a HS diploma or GED and be at least 18 years of age. Must be able to work a flexible schedule and travel to other office locations when needed. Must be able to stand for long periods of time and do some heavy lifting. Must have 1-2 years of cash handling experience. Banking experience is desired. Benefits and Compensation: Bonus and incentive opportunities Paid Holidays Paid Time Off (Vacation, Sick and Personal Days) Medical, Dental and Vision Insurance 401(k) retirement program with matching funds Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance Tuition Reimbursement Program Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
    $21k-27k yearly est. 15d ago
  • Bilingual Call Center Representative

    Monogram Health 3.7company rating

    Call Center Representative Job 19 miles from Mount Juliet

    Bilingual Engagement Specialist The Bilingual Engagement Specialist is the first Monogram Health voice the patient comes in contact. The Bilingual Engagement Specialist is responsible for reaching out to patients over the phone to begin the process of educating them of existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program. The Patient Care Center is open and staffed seven (7) days per week between the core business hours of 8:00am to 7:00pm (CST) Monday through Friday, and 8:00 am - 5:00 pm (CST) Saturday and Sunday. The selected individual will be required to work on-site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity. Roles and Responsibilities * Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers. * Effectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollments. * Conducts outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits; is able to reinforce the value of our services and overcome objections * Adheres to procedures, workflows, and scripts to ensure confirmation of HIPPA and Health Plan eligibility and accurate and applicable communications and information about Monogram Health services. * Protects the health care privacy of patients by strictly following HIPAA regulations. * Notates and enters data as needed into Salesforce, as required to support all activities of the call. * Fields calls with a positive attitude, building rapport and trust with patients. * Supports Monogram Health as necessary with any tasks required to deliver excellent personalized care and performs all other job-related duties as assigned. * Proficiency in using various software, electronic health record platform(s), and multiple screens. Essential Job Functions: * Visual acuity - 100% to read scripts, company literature such as workflow guides and resources, and electronic files, patient demographics. * Hearing - 100%- ability to hear and respond to phone calls, converse with patients, colleagues, and others. * Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation and dispositioning, and as necessary computer dialing. * Sitting - 100% * Standing - 5% * Walking - 2% * On-site position - 100% Position Requirements * High School Diploma or GED required. * Must be 18 years of age or older. * Bilingual (Spanish/English) preferred. * Proven ability to learn and retain information in an exceptionally fast-paced environment. * Proven ability to balance multiple competing priorities while meeting or exceeding deadlines. * Must possess an innate ability to overcome objections. * Must be dependable, with a strong dedicated work-ethic, attention to detail and accuracy. * Thrive in a very fast paced start up environment while embracing change with a "can do" attitude. * Demonstrated verbal, listening and written communication skills are required. * Demonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant strongly preferred. Knowledge of medical terminology * Previous home health and care management experience preferred. Benefits * Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care. * Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy * 401(k) plan with matching contributions About Monogram Health We are dedicated to improving the well-being, quality of life and health outcomes for our patients by partnering with the nation's leading kidney specialists to provide transformative kidney care. Monogram Health supports patients suffering from chronic kidney disease and End Stage Renal Disease by forming deep rooted relationships and preparing them both emotionally and physically for the challenges of managing kidney disease. Monogram Health uses next generation artificial intelligence algorithms to predict necessary and timely care to promote the delay of kidney disease progression, seamless transitions to dialysis and/or pre-emptive kidney transplant. We then utilize in-home visits to build meaningful relationships between patients and their care team that drive positive behavior change and optimize our patients' health outcomes. At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences #ESC
    $23k-29k yearly est. 48d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Call Center Representative Job 27 miles from Mount Juliet

    Do your friends and co-workers refer to you as a people person? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers. You will work with customers via email, telephone and in-person. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. The ideal candidate will be self-motivated, with problem-solving skills who pays very close attention to accuracy and detail. Comprehensive training in all aspects of this position will be provided. If this describes you, we encourage you to apply! Hourly rate is negotiable based on experience. Monthly commission based on closed jobs. Paid Holidays, Vacation. Monday through Friday schedule. 8:30 - 5:00. No weekends. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry, we encourage you to apply.
    $26k-32k yearly est. 60d+ ago

Learn More About Call Center Representative Jobs

How much does a Call Center Representative earn in Mount Juliet, TN?

The average call center representative in Mount Juliet, TN earns between $21,000 and $35,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average Call Center Representative Salary In Mount Juliet, TN

$27,000

What are the biggest employers of Call Center Representatives in Mount Juliet, TN?

The biggest employers of Call Center Representatives in Mount Juliet, TN are:
  1. Jen-Hill Construction Materials
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