Call center representative jobs in New Hampshire - 309 jobs
Customer Service Representative
Masis Staffing Solutions 3.7
Call center representative job in Concord, NH
Masis Staffing Solutions is assisting a well-established local manufacturing company in Concord, NH in the search for a Customer Service Representative. This is an excellent opportunity for someone with strong customer service and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from initial quotation through final shipment.
Schedule: 1st Shift | Mon-Fri, 8:00 AM-4:30 PM
Pay: $23/hour based on experience
What You'll Do
Reporting to the Plant Manager, the Customer Service Representative will:
Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams
Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production
Communicate order status updates to customers and internal stakeholders throughout the production lifecycle
Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers
Coordinate trucking and shipments; track deliveries and proof of delivery as needed
Assist customers and sales engineers with material and compound selection
Maintain requested and estimated ship dates to support inventory planning
Handle customer complaints, returns, and allowances with professionalism and sound judgment
Prepare customs documentation for Canadian shipments when required
Send customer satisfaction surveys and track responses to address concerns
Collaborate closely with Sales, Planning, Warehouse, and other internal departments
What We're Looking For
High School Diploma or GED required
Strong verbal and written communication skills in English
Excellent attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Comfortable working with data, order tracking, and ERP systems
Customer-focused mindset with problem-solving ability
$23 hourly 4d ago
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Customer Experience Rep II / Bilingual Customer Experience Rep I
Unitil Service Corporation 4.9
Call center representative job in Concord, NH
We are looking for either a Customer Experience Representative II or Bilingual Customer Experience Representative II
Our Company
More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
*Note: Benefit offerings may differ between union and non-union employee groups
Position Purpose:
Effectively and professionally communicate with customers, client companies and co-workers over the phone, web, social media and e-mail, in accordance with department standards and goals to ensure the Company satisfactorily meets their needs. Ensure that customers are consistently provided with prompt, accurate and courteous service. Communicate effectively with others within the department and cross-functional areas, in order to foster a positive working environment. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies. Successfully resolve directly, or coordinate the resolution of, routine customer issues and complaints, in a timely manner.
Availability & Scope
POSTING DETAILS
Our CallCenter is located in Concord, NH and training is conducted on site, transitioning to a hybrid model thereafter
We are subjected to randomized drug testing, one of which is administered on the day of hire. This is due to the gas emergency/leak and carbon-monoxide calls that we take, which puts us into the same category as NH DOT workers. This is a federal regulation, not a state regulation.
Operating Hours
Regular business
Monday through Friday, 7am - 7pm
Emergency business
Monday through Friday, 5am - 7am & 7pm - 10pm
Saturday & Sunday, 8am - 4pm
Work Shift
Your assigned shift after the completion of training will be 8.5 hours long (a half hour unpaid lunch and two 15-minute paid breaks), and could fall anywhere within the operating hours outlined
An 11-hour Storm Shift (two 15-minute paid breaks and 1-hour unpaid lunch) is assigned upon hire and is worked during any Emergency Response Plan as the result of electrical and/or gas emergencies.
Holiday coverage is provided on a volunteer basis
On-Call Availability
There is an On-Call Schedule that, on a rotating basis, one week at a time, would require you to provide stand-by coverage for emergency situations and needs, should they arise
Principal Accountabilities:
% of Time
End Results
70%
Respond and communicate promptly to customer inquiries through various communication channels
Acknowledge and resolve customer complaints
Process all customer requests in accordance with all policy and procedures
Communicate and coordinate with peers and supervisors as necessary
Provide feedback on the efficiency of the customer service processes
Ensure customer satisfaction and provide professional customer support
Follow call calibration guideline expectations to ensure customer satisfaction and one-call resolution
Contribute to the team and help foster an atmosphere of support by applying Unitil core values
Maintain a positive, empathetic and professional attitude toward customers at all times
20%
Effectively and accurately acknowledge and resolve all customer interactions, transactions, comments and complaints within CIS. Ensure that all tasks are completed efficiently and accurately, in order to ensure a one-contact resolution and positive customer experience
Recommend proactive solutions that could enhance the customer experience, such as communication preferences, Uni-Pay, MyUnitil account set-up, and self-service ways to pay
10%
Complete all customer requests received through various communication channels (CHAT, WEB, IVR, E-mail, Social etc.) in a timely and professional manner. Ensure that written communication back to the customer is error free and grammatically correct. Ensure that all information provided is within all company standards and policies
As
Needed
Respond to unforeseen situations and complete assignments and special projects, as assigned by supervisor or manager
Qualifications for Customer Experience Representative II
High School diploma, general education degree or equivalent experience
2-year experience in providing telephone customer service in a callcenter environment
Possess advanced keyboarding and PC skills in a Windows environment
Advanced web communication skills
Ability to work in a changing environment
Strong written and oral communication skills
Demonstrated reliability and flexibility
Must accept alternate shift coverage on a rotational basis, and as required
Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
Qualifications for Bilingual Customer Experience Representative II
High School diploma, general education degree or equivalent experience
Fluent in both English and Spanish and has the ability to translate written communications in both English and Spanish
2-year experience in providing telephone customer service in a callcenter environment
Possess advanced keyboarding and PC skills in a Windows environment.
Advanced web communication skills
Ability to work in a changing environment
Strong written and oral communication skills
Demonstrated reliability and flexibility
Must accept alternate shift coverage on a rotational basis, and as required
Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Last updated: 01/06/2026
$32k-35k yearly est. Auto-Apply 12d ago
Customer Service Representative
Amerivet 3.6
Call center representative job in New Hampshire
About us:
At Old Town Animal Hospital, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose - and not just a job. Your work helps deliver essential high-quality care for the pets and families who count on us.
As a veterinary professional at Old Town Animal Hospital you are part of AmeriVet Veterinary Partners and you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you'll have a full network of support-from local team leaders, veterinary experts, and a dedicated Support Center that's here to help.
Your voice matters here. Your work has a purpose, and we're here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.
Job Summary:
As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you'll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.
Key Responsibilities:
Client Communication & Scheduling:
· Answer calls and emails promptly with professional, friendly service
· Schedule appointments based on client needs and veterinarian availability, including forward booking
· Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
· Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
Client Relations & Service:
· Greet clients warmly and ensure a positive experience throughout their visit
· Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
· Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
· Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
Managing Patient Information & Technology:
· Update client and patient records in our practice management system with accuracy and efficiency
· Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
· Maintain organized records of client communications and appointments to streamline operations
Support the Medical Team & Practice Operations
· Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
· Help maintain a clean, organized reception area and assist with daily practice operations as needed
· Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store
Qualifications:
· High school diploma or equivalent work experience required
· Excellent communication skills and a strong desire to provide compassionate, client-focused service
· Prior customer service experience, preferably in a veterinary or healthcare setting
· Basic proficiency with technology, including scheduling software and online communication platforms
· Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
Working Conditions:
· Must be able to work in a fast-paced, dynamic environment.
· Occasional lifting up to 40 pounds independently and physical tasks may be required
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
$28k-35k yearly est. Auto-Apply 14d ago
Customer Development Representative
Crown Linen Service Inc. 4.2
Call center representative job in Nashua, NH
At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.
What You'll Do
Sales & Growth Focus
Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.
Identify and close upsell and cross-sell opportunities for additional products and value-add services.
Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.
Partner with sales and service leadership to develop customized customer-growth plans and closing strategies.
Collaborate with production and service teams to ensure a smooth rollout of new business wins.
Customer Engagement & Value Creation
Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence.
Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.
Position Crown Linen as a strategic business partner, not just a vendor.
Gather customer feedback and relay insights that drive innovation and service improvements.
Sales Execution & Reporting
Maintain a healthy pipeline of opportunities within assigned routes and accounts.
Log all activity in the CRM, including visits, proposals, and closed business.
Meet or exceed monthly and quarterly goals for incremental revenue growth.
Provide weekly updates highlighting wins, opportunities, and competitive activity.
What You'll Bring
2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries.
Proven record of success upselling, cross-selling, or expanding services within an existing customer base.
Exceptional relationship-building and consultative selling skills.
Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike.
Self-starter with a hunter's mindset and a passion for achieving measurable results.
Valid driver's license and clean driving record.
Proficiency with CRM systems, Microsoft Office, and route-management tools.
How You'll Be Measured
Incremental revenue growth (upsell/cross-sell)
Product placement growth per account
Share-of-wallet expansion
Number of qualified opportunities identified and closed
Customer visit frequency and engagement quality
Why You'll Love It Here
Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE).
Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence.
Supportive leadership, extensive training, and the freedom to own your territory.
The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.
$60k-90k yearly 15d ago
Customer Call Center Representative
Planet Honda 3.9
Call center representative job in Tilton, NH
Job Description
Planet Honda in Tilton NH is currently in search of a full-time Business Development Representative to join our team and help grow our business in the Lakes Region and beyond!
We have a passion for providing amazing customer service to customers who are actively searching for their next vehicle. Due to our rapidly growing reputation in the area, we are in immediate need of people who will share that passion and help provide that customer service to the influx of new and returning customers!
Responsibilities Include
Responding to inbound inquiries from interested customers via phone/text/email
Schedule appointments for the customers to visit the showroom.
Follow-up with sold and unsold customers to provide customer service that results in referrals and repeat business
Provide customers with up to date information on the Honda product
What We Offer
Motivated Reps can earn $60,000+
Paid Time Off
Advancement Opportunities
Medical, Dental, and Vision Insurance
401K
In House Training
About Us
The new Planet Honda NH features a state-of-the-art 55,000 square foot facility, over 18 service bays, a customer service lounge, cafe, kids' room, and more! We couldn't be happier to be part of the community and offer our first-class service to even more drivers. From honest and transparent new car sales to reliable auto service, Planet Honda will be proud to be your go-to car dealership in New Hampshire for years to come.
Our parent store, Planet Honda NJ, is the #1 Honda dealer in NJ, and one of the top 5 Honda dealers in the nation. We've built a model for success over more than two decades, and have put all that passion, experience, and process into the new Planet Honda NH!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$60k yearly 23d ago
Call Center Representative
Irwin Toyota Ford Lincoln
Call center representative job in Laconia, NH
Join our Internet Sales Department handling incoming phone calls and leads to set appointments for our sales staff. Fast paced, busy and fun environment!
Ranked as one of the fastest-growing companies and best dealerships to work for in New Hampshire and New England, our team is comprised of many of the most talented automotive professionals in the industry. We are currently seeking an enthusiastic Service Technician Trainees to join our team. We are willing to train from the ground up. No experience is needed! As you develop through our 5-level mentorship program, you will have training opportunities that no other shop can offer. We are a place for employees to have a career, not just a job.
What We Offer
Medical and Dental Insurance
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Technician Specific Benefits
State-of-the-art, brand new facility and cutting-edge technology
Uniforms provided
Discounts on products and services
Work environment OSHA certified to current Air Quality Standards
Highly productive shop
Career advancement opportunities, promote from within
ASE and state inspection certification reimbursement and all training expenses paid to further your career
Continued education, manufacturer hands-on and web-based training
Clean and professional work environment
Competitive wages
Responsibilities
Learn to perform work specified on the repair order with efficiency and in accordance with dealership
Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
Learn how to Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs
Learn how to Execute repairs under warranty to manufacturer specifications
Take ASE Certification Assessment
Qualifications
No Experienced Required
Passion for cars
Willingness to learn
Must hold a high school diploma or equivalent
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast-paced environment
Team player
Must have a valid driver's license
Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
$29k-37k yearly est. Auto-Apply 60d+ ago
Customer Call Center REP
Global Channel Management
Call center representative job in Concord, NH
Customer Call Rep needs 1+ years experience
Customer Call Rep requires:
Monday to Friday 8am to 4:30pm
Callcenter
Clerical/customer service experience
Must pass preemployment, drug test
Communicate well with team
Grammar accuracy
Customer Call Rep duties:
Responds to telephone inquiries and complaints using standard scripts and procedures
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Prepares standard reports to track workload, response time and quality of input
$29k-37k yearly est. 60d+ ago
Call Center Representative
Amoskeag Health 3.8
Call center representative job in Manchester, NH
Make a difference every day at Amoskeag Health, where we believe strong healthcare beings with strong human Connections! ~ NEW Pay Rates, Same Great Career Growth! ~ Who You Are: Amoskeag Health is seeking a dedicated CallCenterRepresentative who is organized, professional, and a welcoming individual who enjoys interacting with patients. You serve as a positive first point of contact and are comfortable answering and routing calls, documenting phone notes, scheduling appointments, and assisting patients and other Amoskeag Health stakeholders to ensure smooth and efficient callcenter operations.
What You'll Do:
* Receive and distribute messages taken by answering service from previous night. Assist clinical staff in retrieving messages and distribute accordingly.
* Answer all incoming calls, handle/route as appropriate or take messages and distribute in a timely manner.
* Responsible for making reminder phone calls for missed appointments and other appointment related issues.
* Schedule patients in computer using the Electronic Medical Record (EMR) system Athena.
* Handle basic triage.
* Make outbound calls/notifications of normal results.
* Attend CallCenter meetings, as directed. If absent, responsible for reading minutes of meeting and signing the documentation.
* Attend and participate in other Health Center meetings, as directed. If absent, responsible for reading minutes of meeting and signing the documentation.
* Attend mandatory safety-related in-services as designated by Senior Management Team.
* Sensitivity to cultural diversity of population being served.
* Follow all Personnel Policies as described in Employee Orientation Handbook received at the time of employment.
* Other responsibilities as assigned by supervisor.
What You'll Bring:
* High school diploma or equivalent.
* Customer service experience in a related field; healthcare experience preferred.
* Excellent verbal and written communication skills.
* Ability to work effectively with the public and maintain a professional, courteous demeanor.
* Fluency in English (reading, writing, and comprehension) is required for patient safety; Spanish language skills are preferred but not required.
$28k-35k yearly est. 4d ago
Customer Service Banker
New Hampshire Mutual Bancorp
Call center representative job in Alton, NH
MVSB is seeking a motivated and experienced banking professional to join our award-winning customer service retail banking team. We are searching for a Customer Service Banker (Universal Banker) at our Alton, NH branch.
MVSB was recently voted 1
st
place for “Best Place to Work” in the Laconia Daily Sun's, Best of the Lakes Region.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
Hourly pay begins at $20.64 and is negotiable based on level of experience
JOB REQUIREMENTS/DESIRED EXPERIENCE:
High school diploma or GED
Minimum one year experience in customer service and/or cash handling role
Experience utilizing software applications to perform customer service duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between offices as required
Prior bank teller transaction knowledge a plus but not required
PRIMARY RESPONSIBILITIES:
Maintains a working knowledge of banking products and services while promoting them to the customer
Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently
We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
$20.6 hourly Auto-Apply 37d ago
Cashier/Store CSR
Sandri Energy, LLC 3.9
Call center representative job in Lebanon, NH
Job Description
???? Now Hiring! Full-Time Cashier - Sandri West Lebanon Store ???? ???? Schedule: Full-Time, 2:00 PM - 10:00 PM (Must be available to work weekends)
Looking for a full-time role where you can stay active, help people, and be part of a locally-owned company with real growth potential? Join the team at Sandri's West Lebanon store! We're hiring a Cashier who can work with a smile, stay organized, and keep up with the fast pace of a busy convenience store.
???? Who We Are:
Sandri is a family-owned chain of convenience stores with 18 locations across Western Massachusetts, New Hampshire, and Vermont. We pride ourselves on maintaining clean, safe, and welcoming stores where both customers and employees feel appreciated.
???? What You'll Be Doing:
Customer Service & Sales: Greet customers, process transactions accurately, handle lottery sales, and check IDs for alcohol and tobacco purchases.
Keep It Clean: Clean restrooms, sweep/mop floors, wipe counters and pumps, empty trash, and maintain a clean and safe environment inside and outside the store.
Stock & Restock: Refill shelves and coolers, rotate products, and check in deliveries.
Stay Alert: Monitor customer needs and follow all safety and security procedures.
???? Physical Requirements:
This role is active and on your feet! You must be able to:
Stand and walk for extended periods (up to 8 hours).
Lift, carry, and move products and supplies up to 40 lbs.
Bend, reach, kneel, and climb step stools or ladders as needed.
Perform cleaning tasks using mops, brooms, and cleaning agents.
Work in coolers and freezers during restocking (brief periods).
???? Who We're Looking For:
Dependable: Shows up on time, every time.
Friendly & Attentive: Loves helping people and keeping things running smoothly.
Detail-Oriented: Can manage transactions and balances accurately.
Responsible: Follows rules for ID checks and safe practices.
Hard-Working: Takes pride in a clean, organized, and well-stocked store.
???? Perks of Working at Sandri:
???? Uniforms Provided
⏰ Paid Time Off & Vacation (for full-time team members)
???? Growth Opportunities - We love to promote from within!
Apply today and bring your energy to a company that values its people!
$28k-34k yearly est. 21d ago
Customer Service Banker
MVSB
Call center representative job in Rochester, NH
Job Description
MVSB is seeking a motivated and experienced banking professional to join our award-winning customer service retail team. We are seeking a full-time Customer Service Banker (Universal Banker) at our
Rochester, NH
branch.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
Starting salary begins at $20.64 per hour and is negotiable based on level of experience
JOB REQUIREMENTS/DESIRED EXPERIENCE:
High school diploma or GED
Minimum one year experience in customer service and/or cash handling role
Experience utilizing software applications to perform customer service duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between offices as required
Prior bank teller transaction knowledge a plus but not required
PRIMARY RESPONSIBILITIES:
Maintains a working knowledge of banking products and services while promoting them to the customer
Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently
We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
$20.6 hourly 9d ago
Customer Service Support Representative
Mindlance 4.6
Call center representative job in Portsmouth, NH
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
Response to inquires and problems. Researches,
troubleshoots and resolves customer problems. Performs a wide variety of
administrative/clerical duties
Additional Information
Pushkaraj Hachibatti | Mindlance, Inc. | Office- ************
$30k-36k yearly est. 60d+ ago
Customer Service Representative
Copart 4.8
Call center representative job in Candia, NH
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay $20.03 - $22.58 per hour
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
$20-22.6 hourly Auto-Apply 60d+ ago
Call Center Agent | CHMG Patient Contact Center | Full Time | Days
Concord Hospital 4.6
Call center representative job in Concord, NH
Under the general supervision of the CallCenter Manager or the Assistant Manager, the CallCenter Agent performs a variety of callcenter tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The CallCenter Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.
Education
High School degree or General Educational Development equivalency required; demonstrated customer service ability to interact with the public, staff and patients preferred.
Certification, Registration & Licensure
None required.
Experience
Excellent communication skills
Ability to problem solve
Demonstrates accuracy and attention to detail
Ability to thrive in a self-directed, online work environment
Ability to handle a high call volume environment while maintaining professionalism and high performance
Strong computer and keyboard skills required (Words per minute will be asked upon interview)
Knowledge of medical office and hospital operations a plus
Familiarity with medical terminology a plus
Responsibilities
Answer incoming calls and triage appropriately
Schedule appointment in the electronic medical record
Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.
Schedules, confirms or reschedules patient appointments. Promotes Patient Portal enrollment.
Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
Obtains and verifies insurance and demographic information. Reconciles work lists and reports.
Facilitates patient care between primary, specialty, and ancillary services.
Supports a culture of “yes” In support of a patient centered medical home.
Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.
Performs other duties as assigned.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************.
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne pathogens.
The noise level in the work environment is usually moderate.
$29k-35k yearly est. Auto-Apply 60d+ ago
Call Center Agent | Part Time
Boyne Resorts 3.9
Call center representative job in Lincoln, NH
Responsible for soliciting and maintaining business for all Loon Mountain products by providing information on services and activities at resort, taking group reservations and working with sales team to generate new business. As a customer focused organization, a crucial part of each employee's job is to get and keep guests.
Responsibilities
* Handle phones to provide information on services and activities at resort and in resort area, make sales as well as take reservations for lift tickets, rentals and lessons.
* As needed act as an active member of the Sales team by fielding calls, taking group reservations and generally helping the Sales Office with various sales activities (i.e. mailings, guest services and special events).
* Input data and maintain database entries daily.
* Must keep abreast of resort's departmental activities (i.e. rates, rentals, lesson and events).
* Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
* Meet service level objectives and department goals as set forth by immediate supervisor.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
$34k-42k yearly est. 60d+ ago
Thrift Shop Customer Service Rep
St. Joseph Hospital Nashua 4.4
Call center representative job in Nashua, NH
Performs a variety of duties to assist within the thrift shop. Provide service to patients, staff and visitors.
Essential Duties and Responsibilities
Supports and promotes the mission and values of Covenant Health Ministry.
Consistently demonstrates the ability and thoroughness of completing basic work assignments. Demonstrates the capability of completing required tasks.
Employee displays proper attendance and timeliness to work shift according to hospital and department policy. Always punches in and out on time keeping system (except when computer is down). If computer is down responsible for entering an exception into API.
Reports to work in proper business casual attire and ready to begin at start of shift. Follows department dress code. Wears name badge. Personal hygiene is acceptable.
Builds strong, professional relationships with patients, their families, community customers and coworkers. Has welcoming approach that makes customers, patients and coworkers feel comfortable and want to communicate. Demonstrates good listening abilities. Sincere desire to help.
Demonstrates knowledge of departmental capabilities to properly solve guest problems. Listens to problems, suggests solutions and follows up to ensure satisfaction. Utilizes feedback received from surveys. Solicits feedback from customers as manager requests.
Works as a team member assisting co-workers and staff during increased workloads. Communicates effectively with peers and management. Helping others when own work is complete without being asked.
Greets and serves customers in a polite, professional manner
Works independently and can problem solve
Operates cash register according to policy
Customer service regarding phone orders and deliveries
Cleaning of work area using approved chemicals in proper dilution/fashion
Stocks area with adequate supply of gift shop bags and other cash wrap supplies
Communicates effectively with staff members and supervisors
Other duties as consistent with this role.
Job Requirements
Job Knowledge and Skills
Able to work from verbal and written communication.
Must be able to bend, stoop and reach above shoulder
Education and Experience
Attending high school, high school graduate or equivalent preferred
Retail customer service experience preferred
Must have transportation to get to and from the thrift shop
Work scheduled holidays required
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Working Conditions/Physical Demands
Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, standing, walking, bending, stooping, and reaching. Occasional lifting/carrying up to 25 lbs. Some stress related to high level of responsibility for quality care.
Americans with Disabilities Statement
Must be able to perform all essential functions of this position with reasonable accommodation if disabled.
Covenant Health Mission Statement
We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.
Our Core Values:
•Compassion
We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
•Integrity
We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
•Collaboration
We work in partnership, dialogue and shared purpose to create healthy communities.
•Excellence
We deliver all services with the highest level of quality, while seeking creative innovation.
Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).
Comp Range:
$16.08 - $24.12
Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.
Our people make the difference. See firsthand what makes our employees and culture shine!
$31k-36k yearly est. Auto-Apply 10d ago
Customer Call Center Representative
Planet Honda Colorado 3.9
Call center representative job in Tilton, NH
Planet Honda in Tilton NH is currently in search of a full-time Business Development Representative to join our team and help grow our business in the Lakes Region and beyond!
We have a passion for providing amazing customer service to customers who are actively searching for their next vehicle. Due to our rapidly growing reputation in the area, we are in immediate need of people who will share that passion and help provide that customer service to the influx of new and returning customers!
Responsibilities Include
Responding to inbound inquiries from interested customers via phone/text/email
Schedule appointments for the customers to visit the showroom.
Follow-up with sold and unsold customers to provide customer service that results in referrals and repeat business
Provide customers with up to date information on the Honda product
What We Offer
Motivated Reps can earn $60,000+
Paid Time Off
Advancement Opportunities
Medical, Dental, and Vision Insurance
401K
In House Training
About Us
The new Planet Honda NH features a state-of-the-art 55,000 square foot facility, over 18 service bays, a customer service lounge, cafe, kids' room, and more! We couldn't be happier to be part of the community and offer our first-class service to even more drivers. From honest and transparent new car sales to reliable auto service, Planet Honda will be proud to be your go-to car dealership in New Hampshire for years to come.
Our parent store, Planet Honda NJ, is the #1 Honda dealer in NJ, and one of the top 5 Honda dealers in the nation. We've built a model for success over more than two decades, and have put all that passion, experience, and process into the new Planet Honda NH!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$60k yearly Auto-Apply 60d+ ago
Cashier/Store CSR
a r Sandri Inc. 3.9
Call center representative job in Keene, NH
About the Role:
The Cashier/Store Customer Service Representative (CSR) plays a crucial role in ensuring a positive shopping experience for our customers at our Keene store location. This position is responsible for accurately processing transactions, handling cash, and providing exceptional customer service. The Cashier/Store CSR will also assist customers with inquiries, resolve issues, and promote store loyalty programs. By maintaining a clean and organized checkout area, this role contributes to the overall efficiency and effectiveness of store operations. Ultimately, the Cashier/Store CSR is vital in fostering customer satisfaction and loyalty, which drives the success of the store.
Minimum Qualifications:
High school diploma or equivalent.
Previous experience in a retail or customer service role.
Preferred Qualifications:
Familiarity with point-of-sale systems.
Experience handling cash and balancing a cash drawer.
Responsibilities:
Process customer transactions accurately and efficiently using the point-of-sale system.
Provide friendly and knowledgeable assistance to customers regarding products and services.
Handle cash, credit, and debit transactions while ensuring compliance with company policies.
Maintain a clean and organized checkout area, including restocking supplies as needed.
Assist in resolving customer complaints and inquiries in a professional manner.
Skills:
The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with customers and addressing their needs effectively. Attention to detail is crucial when processing transactions to ensure accuracy in cash handling and inventory management. Problem-solving skills are also important, as the Cashier/Store CSR will need to address customer complaints and inquiries promptly. Preferred skills, such as familiarity with point-of-sale systems, enhance the efficiency of daily operations and reduce transaction times. Overall, a combination of these skills contributes to a seamless shopping experience and promotes a positive store environment.
$28k-35k yearly est. Auto-Apply 13d ago
Customer Service Representative
Amerivet 3.6
Call center representative job in Ashland, NH
Customer Service Rep -NLVH
At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:
• Comprehensive medical, dental, and vision insurance
• 401(k) matching
• Generous holidays and paid time off
• Career development programs
• Robust health and wellness initiatives
• Employee referral bonus programs and much more!
AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.
$28k-35k yearly est. Auto-Apply 60d+ ago
Food Service Call Center Operator | Per Diem
Concord Hospital 4.6
Call center representative job in Concord, NH
In a callcenter environment, processes inpatient meals, diet orders, special services, consults, transfers, and nourishments to meet specific patient needs within their physician prescribed menu.
Education
Some additional training beyond high school, but less than an Associates Degree.
Certification, Registration & Licensure
None required.
Experience
Three months experience in an office, food service or hospitality related setting; and computer experience in a Windows environment required. Strong communication skills and the ability to use an automated call distribution system highly preferred.
Responsibilities
Processes patient meal orders, diet orders, special services, consults, transfers, nourishments and
requisitions.
Provides customer service to patients.
Answers incoming phone calls.
Delivers patient nourishments.
Actively attends departmental meetings.
Performs other duties as assigned.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************.
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, sit, and speak. The employee is frequently required to bend, reach, and walk. The employee is occasionally required to climb, smell, squat, stand, and taste.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne pathogens, bloodborne pathogens, bodily fluids, nonweather related heat or cold, and slippery surfaces.
The noise level in the work environment is usually moderate.