Call center representative jobs in New Jersey - 1,087 jobs

Title: Customer Service Rep/Office Admin Salary: $26-$28/Hour Benefits: Full Benefits Package Offering when converted to Perm Work Schedule: M-F 8:30am - 5:00pm out early Friday's Temp to Perm Company Overview: Family owned plastics manufacturing company looking for a Customer Service Rep/Office Admin. Responsibilities: Serve as the first point of contact for clients via phone, email, and in-person inquiries Assist customers with Order Processing, Shipping updates. CRM Updates and Inventory. Handle customer complaints and escalate complex issues to the appropriate department. Ensure accuracy in data entry and documentation within internal systems. Handle general office tasks, including scheduling, correspondence, and file management. Requirements: CSR experience tied to warehousing, inventory, manufacturing, etc. Computer savvy Good math skills Full-time on-site ability

We are seeking a reliable Customer Service Representative to assist customers by providing product and service information, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and can handle inquiries with patience and professionalism. Key Responsibilities Respond to customer inquiries via phone, email, or chat Resolve customer complaints and issues in a timely and effective manner Provide accurate information about products, services, and policies Process orders, returns, exchanges, or account updates Document customer interactions and maintain accurate records Escalate complex issues to the appropriate team when necessary Maintain a positive, professional attitude at all times Qualifications Previous customer service experience preferred but not required Strong verbal and written communication skills

About Us Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are on-site in Parsippany, NJ. Call Center Claims Agent Automotive Warranty Claims | High-Volume Environment Are you a call center professional who thrives in a fast-paced, high-volume environment? Do you enjoy structured workflows, problem-solving, and delivering confident, efficient service on every call? If so, we want to hear from you. We are a growing automotive warranty company seeking experienced Call Center Claims Agents to handle inbound claims calls with precision, professionalism, and speed. This role is ideal for candidates who are comfortable managing a high call volume while maintaining accuracy, composure, and customer focus. What You'll Do Handle a high volume of inbound calls related to automotive warranty claims Review, process, and authorize claims in accordance with company guidelines and contract terms Communicate clearly and confidently with repair facilities, customers, and internal teams Accurately document call details, claim decisions, and follow-up actions in the system Apply policy, coverage, and procedural knowledge to resolve claims efficiently De-escalate concerns and provide clear explanations while maintaining a professional tone Meet or exceed daily productivity, quality, and call handling metrics What We're Looking For Proven experience in a high-volume call center environment (claims, insurance, warranty, or automotive experience strongly preferred) Ability to manage back-to-back calls while maintaining accuracy and attention to detail Strong verbal communication skills with a confident, customer-focused approach Comfort working within defined processes, scripts, and performance metrics Excellent multitasking, problem-solving, and time-management skills Proficiency with call center systems, CRMs, and multiple software platforms Dependable, punctual, and team-oriented work style Why You'll Like Working Here Structured workflows and clear expectations-no guesswork Supportive leadership and hands-on training Performance-driven environment where efficiency and consistency are valued Opportunity to build specialized experience in automotive warranty and claims processing Stable, full-time role in a growing organization Opportunities for advancement within the company Fun culture-building extracurricular activities like bowling, softball, pickleball, bake sales, potlucks, annual holiday party, fundraisers, 5-year employee loyalty trip and more! Medical, Dental, Vision Benefits + PTO + 401K Match If you're a call center professional who enjoys staying busy, hitting targets, and mastering complex information, this is a great opportunity to put your skills to work in a focused, results-driven setting. Apply today to join a team that values speed, accuracy, and professionalism on every call. DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance

About Us For more than 100 years, Strategic Insurance Partners (SIP) has been providing Personal and Business Insurance protection that fit your needs. Developing a comprehensive insurance portfolio can be a challenge without guidance from a trusted advisor. At Strategic Insurance Partners, we've been working alongside business owners in New York, New Jersey, and Pennsylvania for more than a century. Instituting extensive insurance expertise, SIP agents take a consultative approach toward identifying risks and proactively reducing the impact of loss through customized coverage. Our management and representatives have developed an atmosphere of trust over the years, which has enabled deeply valued and longstanding relationships with our clients. Commercial Lines Customer Service Representative Responsibilities: Policy Servicing: Assist the Account Managers with processing Change Requests, Audits, Certificates, and more. Agency Management System Operation: Work daily in AMS to access policy details and update the accounts for accuracy. Task Management: Track, follow up and close out service tasks. Team Collaboration: Partner with Account Managers and/or Account Executives to assist and maintain the retention lists every month, 90 days in advance. Customer Servicing: Assist the Account Managers with incoming calls when needed. Qualifications: Valid New Jersey Property and Casualty License required Minimum of 2 years of commercial lines insurance experience Knowledge of insurance products Proficiency with AMS360 and ImageRight preferred; experience with other agency management systems will be considered Effective verbal and written communication skills Excellent organizational skills Strong multitasking skills, attention to detail, and follow-through discipline Hours: Monday-Friday, 9:00am-5:00pm Office Location: 492 Franklin Avenue, Nutley, NJ 07110 Benefits: Competitive Salary Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Exciting Opportunity: Call Center Representative at Integrity Exterior Services! Are you a people person with a knack for problem-solving? At Integrity Exterior Services, we believe that outstanding customer service is at the heart of everything we do! We're on the lookout for engaging and enthusiastic Call Center Representatives who are ready to make a difference every day. Your Role: Be the voice of our company, providing prompt and friendly assistance to customer inquiries. Guide customers through our range of exterior services and help them find the perfect solutions for their needs. Schedule appointments and follow up with leads to keep our services in the spotlight. Listen actively to customer concerns and resolve issues with a smile, making every interaction positive. Keep detailed and accurate records of customer interactions, ensuring smooth follow-up and service delivery. Join a dynamic team and contribute to shaping the experiences of our valued customers! Requirements We're Looking For: Excellent communication skills, with a friendly and engaging demeanor. Previous experience in a call center or customer service environment is a plus! A talent for multitasking and staying composed in a busy atmosphere. Strong listening skills and a passion for helping others. Basic familiarity with CRM systems and willingness to learn new tools. If you're looking for a rewarding opportunity where you can truly make an impact, we can't wait to welcome you to our team! Benefits Base Hourly Wage PLus Commissions Lucrative Compensation Package- $65k-$75k/year W-2 Employee Comprehensive Paid Training Great work enviornment Advancement Opportunities

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree

Job Opportunity: Call Center Representative at Encodle Link About Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to equipping our team with the resources needed to excel in their careers. Position: Call Center Representative Responsibilities: As a Call Center Representative at Encodle Link, you will be the frontline of our customer service operations, providing exceptional support and assistance to our clients. Your responsibilities will include: Handling inbound and outbound calls in a professional and courteous manner. Providing product information and resolving customer inquiries and issues. Processing orders, returns, and exchanges accurately and efficiently. Documenting all customer interactions and maintaining detailed records. Collaborating with team members to ensure timely resolution of customer concerns. Adhering to company policies and procedures at all times. Qualifications: To excel in this role, you should possess: Previous experience in a customer service or call center environment preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in using CRM software and other call center tools. Ability to multitask and work effectively in a fast-paced environment. A positive attitude and a passion for delivering outstanding customer service. Benefits: We offer a comprehensive benefits package, including: Competitive salary range: $3400 - $3980 per month. Full-time position, Monday to Friday, 8 hours per day. Opportunities for career advancement and professional development. Supportive and collaborative work environment. Health insurance and retirement benefits. Location: New Jersey, NJ If you are a customer-focused individual with excellent communication skills and a desire to make a positive impact, we encourage you to apply for the Call Center Representative position at Encodle Link. Join us in providing exceptional service and building lasting relationships with our clients! Encodle Link is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. Your main goal will be to effectively address customer issues, complaints, and inquiries in a timely manner. Call Center Representative duties and responsibilities: Manage inbound and outbound customer calls in a timely manner Identify customers' needs and wants, give your best to clarify information Research every issue and provide solutions to them Recognize opportunities to up sell our products and services Follow our company's communication “scripts” Keep records of all conversations in our call center database in a comprehensible way When assigned, attend educational seminars Build strong relationships with customers Follow our customer engagement strategy Meet qualitative and quantitative targets Call Center Representative requirements: Previous experience in a customer support role Track your own work on a daily basis and compare it to benchmarks Strong phone and verbal communication skills Excellent listener Adaptable to different personality types Familiarity with CRM technology Customer focus Ability to multi-task Set priorities Excellent time management skills High school degree

Job DescriptionBenefits: 401(k) matching Health insurance Training & development Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Call Center Representative or in a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment. Transfer calls to appropriate physician and staff when applicable. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person. Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms. Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing. Photocopy, fax, and email documents as requested in a timely manner. Assist patients, physicians and office managers as requested. At PRISM Vision Group, we believe great work deserves great rewards. Here's what you can expect when you join our team: Competitive Compensation - Base salary, performance bonuses, and regular reviews. Health & Wellness - Comprehensive medical , dental, and vision insurance; and wellness program. Retirement Planning - 401(k) with company match. Generous Time Off - Paid vacation, sick leave, and company holidays. Learning & Development -career growth programs. Other Perks - Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA. employee discounts, and more.

Answers phones and handles calls in an efficient and friendly manner Fields calls appropriately for staff Receive, sort and distribute daily mail/deliveries Order front office supplies and keep inventory of stock Perform other clerical receptionist duties such as filing, photocopying, transcribing Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through health center associates Uploading documents in our EMR system Help coordinate schedules Perform other duties as assigned Receive and enter data for new and current patients Serve as the point of contact for all interactions with clinical team members, administrative associates, referral sources and patients. Ensure adherence to company policies associated with record establishment, retention, maintenance and confidentiality. Complete quantitative administrative review of clinical records at start of care and upon patient discharge. File incoming documents daily. Maintain a control procedure for active patient files. Maintain a tracking system to ensure clinical records are current according to company policy and regulatory requirements. Partner with clinical resources to oversee patient and inquiries and assess patient needs. Function in partnership with Intake Coordinator, understanding the role and maintaining ability to step into role as needed. Other responsibilities as assigned POSITION QUALIFICATIONS: Minimum Experience and Education: Minimum of one year data entry, word processing and/or medical records maintenance experience in a medical or healthcare customer service environment. Required Certification/Licensure: Preferred graduate of an accredited Licensed Practical Nursing Program or accredited School of Vocational Nursing Preferred Experience and Education: Knowledge of Home Care Home Base EMR system Skills: Attention to detail, along with excellent organizational, verbal and written communication skills. Exceptional customer service and problem-solving skills with both internal and external customers. Ability to multi-task, worker under pressure with changing priorities and short deadlines. Excellent computer skills. Physical Requirements: Sit, stand, move about office, Continuing Education Requirements: Organization personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, organization personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.

Monday-Friday 10 AM - 6 PM As a Call Center Specialist at Pulse Vascular, you will be responsible for handling incoming calls from patients, referring providers, caregivers, etc., aiding with inquiries, scheduling appointments, and delivering accurate information about services. Serving as the first point of contact for patients, you play a vital role in ensuring a smooth and seamless patient experience. Key Responsibilities: Respond to inbound patient and referring provider calls, addressing inquiries and resolving issues in a timely and professional manner. Schedule and confirm appointments for medical services, ensuring accuracy in patient details and availability. Verify patient demographic and insurance information, updating records as necessary. Handle prescription refill requests and relay messages to the appropriate medical personnel. Provide basic information on clinic services, medical procedures, and billing inquiries. Triage patient calls and direct them to the appropriate department or medical professional. Escalate urgent issues to supervisors or medical staff when necessary. Maintain the confidentiality of patient information in compliance with HIPAA and organizational policies. Follow up with patients regarding appointment confirmations and any follow-up care instructions. Assist in rescheduling appointments and manage cancellations to optimize provider schedules. Accurately document all patient interactions and ensure all relevant details are logged in the system. Assist with outbound calls, such as appointment and procedure reminders, as directed by management. Handling incoming communications from patients and physicians Receive incoming patient referrals from Marketing Department Other duties as directed Required Skills & Qualifications: MUST have EMR experience Excellent verbal and written communication skills, with a clear, friendly, and professional phone manner. Strong problem-solving abilities and the capacity to manage difficult or sensitive situations with empathy and composure. Exceptional organizational skills with a focus on accuracy and attention to detail. Ability to multitask and manage high call volumes in a fast-paced environment. Basic computer proficiency, including familiarity with Electronic Medical Record (EMR) systems, scheduling software, and Microsoft Office. Knowledge of medical terminology and procedures is preferred. Previous experience in a medical or healthcare call center is desirable. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Work Environment: Must be able to work in a fast-paced environment and manage a high volume of calls. Monday through Friday 10 am to 6 pm. No nights, weekends or holidays. Collaborative team environment with opportunities for professional growth. Bi-lingual Spanish is preferred.

Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays, 401(K) and more! We are seeking a friendly, professional, and organized Call Center Representative to join our dental office team. In this role, you will be the first point of contact for patients, responsible for answering calls, scheduling appointments, verifying insurance, and providing general information about our dental services. You will play a key role in delivering excellent patient experiences and supporting the operational efficiency of our practice. Key Responsibilities: Answer inbound calls in a professional and courteous manner Schedule, confirm, and reschedule patient appointments using dental scheduling software Provide patients with accurate information regarding services, procedures, insurance coverage, and office policies Handle inquiries related to insurance and treatment plans Make outbound calls to remind patients of upcoming appointments or follow-ups Update patient records accurately in the system Coordinate with dental staff to ensure smooth patient flow and care Follow HIPAA guidelines and maintain patient confidentiality Requirements: High school diploma or equivalent (Associate's degree preferred) Previous call center, customer service, or dental office experience is highly desirable Familiarity with dental terminology and insurance plans is a plus Excellent communication and interpersonal skills Strong attention to detail and organizational skills Proficient with dental or medical scheduling software (Denticon) preferred Ability to multitask Bilingual (Spanish, etc.) is a plus

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour

Job Description ORBIT ENERGY & POWER - Call Center Representative - Appointment Setter Join one of the fastest growing solar companies in the area and help in our mission to make earth a cleaner place! * Orbit Energy & Power, Barnsboro NJ is seeking an enthusiastic Call Center Representative who is passionate about clean energy. Our mission is to provide our employees and customers the best experience possible by redefining how we power our homes. We focus on educating homeowners about their energy consumption and connecting them with sustainable resources that help save money and the environment at the same time. Responsibilities: • Develop new sales opportunities by scheduling appointments through outbound calling. • Confirm appointments through outbound calls. • Handle in-bound lead flow, follow-ups and e-mail outreach. • Route qualified leads to the Outside Sales team. • Collaborate regularly with Outside Sales, the Scheduling department and Operations. Qualifications: • 1 year of inside sales and/or customer service experience preferred. • Able to work Monday - Friday (1-2 Saturdays a month). • Able to work onsite (not a remote position). • Ability to monitor relationships with prospective customers through CRM systems. • Strong phone presence and the ability to work in a fast-paced environment required. • Work hard-play hard mindset. • Excellent verbal and written communications skills. • Strong listening and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. Pay Structure: • Up to $15/per hour with uncapped commissions. About us: Our Team has been involved in the commercial general and electrical construction industry throughout the US for more than 30+ years with more than 19+ years being directly involved in the Solar & Renewable Energy fields helping to both structure deals as well as Design/ Build some of the largest and highest profile projects here in the States i.e. the first ever worldwide installs for such companies as DuPont Nemours, Johnson & Johnson and MERCK Pharmaceutical. We were involved in the original contract negotiations and build-out of such projects as The Eagles Stadium (Lincoln Financial Field), The Atlantic City Convention Center, The Liberty Science Center, GOYA Foods, Fed-Ex facilities located on the Newark-Liberty International Airport property, The Liberty Science Center Museum, DelDot, Baltimore-Washington International Airport, CHOP (Children's Hospital of Philadelphia), The New Barnes Foundation Museum in Philadelphia, Urban Outfitters in Gap, PA just to name a few. Our Pledge: "Our team exists for the purpose of making our world a more environmentally friendly planet through every single renewable energy project that we deploy." Our core values of Honesty and Integrity will be demonstrated every single day in our dealings with our clients, vendors, and co-workers. With forward-thinking leadership, we continually strive to maximize growth opportunities and profitability for the mutual benefit of our Employees, Industry Partners, and Investors. We lead by example in our never-ending pursuit of developing and building the most innovative and profitable renewable energy solutions to benefit our customers, our communities, and our world. Orbit Energy & Power is an equal opportunity employer and complies with all Federal, State, and Local employment laws and regulations. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description We are Boundless Solar . Founded in 2020, we are now one of the fastest growing solar companies in the United States and hyper-focused on only one mission; to safeguard our planet by assisting as many people as possible transition their homes to solar energy. We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Hubspot knowledge a PLUS Proficiency in Microsoft office Bilingual a PLUS Schedule: Rotating Monday- Fri 12-8:30PM Tuesday - Friday 12-8:30PM & Sat 9-5:30 Total Compensation Range: $16 - $18 p/h plus Uncapped Commission. Job Type: Full-time Pay: $16.00 - $18.00 per hour Schedule: 8 hour shift Weekend availability Ability to commute/relocate: Eatontown, NJ: Reliably commute or planning to relocate before starting work (Preferred) Education: High school or equivalent (Preferred) Experience: Call center: 1 year (Preferred) Customer service: 1 year (Preferred) Work Location: One location Work Remotely: No

We are seeking a Call Center Agent to join our team! We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service information for our practice. Responsibilities include (but not limited to): Handle customer inquiries in a polite and firm manner Help deescalate issues and incoming grievances Provide information about the products and services the practice provides Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions and as needed Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask putting patients and clients as a priority Positive and professional demeanor with a willing attitude Excellent written and verbal communication skills Monday- Thursday 11:00am-7:00pm and Friday 9:30am-5:30pm.

Pro Recovery Solutions, LLC is looking for a full-time Call Center/Internal Marketing Specialist to join our team! This position assists the Director of Business Development and Clinical Directors with any administrative, call center, admissions, CMR database, commercial insurance, and pre-admission client needs. The ideal candidate will have a mixture of clinical, sales, and insurance experience, along with experience with individuals in recovery from substance use and/or mental health issues. The salary range for this position is $39,500-$45,000. Job Responsibilities Include: - Developing and maintaining CRM database for prescreened clientele - Developing, maintaining and collecting eligibility and screening tools for outpatient clients in the Crossroads Companies' outpatient programs - Focused on driving admissions, screening, scheduling and following up on missed appointments to drive corporate growth and stability - Understanding the payor mix, benefit analysis of private pay, and out of network insurances - Tracking insurance policies and document payout, co-pay and co-insurance of common policies accepted by our companies - Tracks chronological timelines for scheduled intakes through the prescreening and admission process - Coordinates and arranges the logistics associated with potential client's journey into treatment with Crossroads Companies' programs - Engages with families and the support network of potential clientele. - Communicates with clients, parents, family and support in order to arrange for and collect payment by check, cash or credit card for all co-pays, deductibles or private pay in advance of treatment. - Acts as internal liaison with external marketing staff to drive revenue and program growth. Assists in the prospecting and scheduling of appointments for marketers in the field and conference calls for internal sales with the business development director. - Monitors overnight & weekend calls, internet, social media, and SEO feeds. Respond if relevant to start the preadmission process. - Performs other duties as assigned.

Job DescriptionSalary: Our highly service oriented optometry practice is looking for a courteous, efficient, self-confident individual with exceptional people skills. The ideal candidate must have strong customer service skills and desire to make our patients so happy that they can't help but tell their friends how well they were treated. The candidate must absolutely love working with people. We are seeking a team member with genuine enthusiasm and contagious positivity. The goal of this individual should be to provide such exceptional service that patients feel as if they are at a 5 star hotel. Our mission is to provide our family of patients with a world class level of eye care and legendary, memorable customer service. The candidate should realize the importance of this mission and be confident that they can uphold it. We are looking for a part time (25-28hrs week to start) recall coordinator to perform recalls for three optometry offices. This position will include answering calls, emails, texting patients, and other related duties. Job tasks include, but are not limited to: Answering phone calls, texts, and emails for three office locations. Scheduling appointments. Performing patient recall and confirmation calls. Administrative and clerical tasks Experience is not required, however applicants must be proficient with computers.