Call center representative jobs in New Rochelle, NY - 893 jobs

Job Title : Customer Success Representative Duration : 3 Months Education : High School Diploma. Shift Details : 9:00 AM to 5:00 PM General Description: The Customer Success Specialist plays a critical role in supporting the members throughout their healthcare journey. This role serves as a single point of contact for member retention, enrollment support, recertification, and overall customer experience across multiple lines of business.

Basic Function: The principal responsibility of this position is to create a welcoming environment for all clients while providing client support to our New York Branch. This individual will be the first point of contact for clients and internal partners. Principal Responsibilities: Answer and direct incoming telephone calls, take messages and greet customers in a friendly and courteous manner. Assist customers with deposits, withdrawals, or payments and resolve client concerns. Process transactions per customer requests. Transactions could include cash and check deposits, cash withdrawals or check cashing, issuing bank checks, debit card services, check ordering, online banking assistance, stop payments and wire transfers. Open commercial and consumer accounts and assist customers with routine account related inquiries. Respond to emails from clients in a timely manner and confirm with client that their request has been processed to their satisfaction. Utilize Sales Force to track client interactions. Assist with branch vault opening, closing and balancing procedures. Inform customers about bank products and services. Always maintain a professional appearance and demeanor. Comply with all department Security, company policies, procedures, and regulations. Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements. Background and Experience: High school diploma or equivalent required, and 1-3 years Teller/customer service experience. Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, and speak clearly to customers and employees. Excellent organizational and time management skills. Ability to work independently with little to no supervision. Cash handling experience preferred. High level of accountability, efficiency, and accuracy. Prior Customer Service experience. Microsoft Office and Excel skills. Salesforce experience preferred. Location: Esquire Bank, Jericho, NY (On-site) Full time - M-F 8:30 am - 5:30 pm Estimated Salary Range: $40,000 - $55,000 / year Compensation may vary based on education, skills, qualifications and/or expertise.

Russell Tobin's client is hiring a Customer Service Representative in Port Washington, NY Employment Type: Contract Pay rate: English Speaker - $17.50 French Speaker - $20 Responsibilities: Answer incoming calls and process customer orders. Troubleshoot technical issues, particularly related to electrical and IT systems, and communicate solutions clearly. Resolve customer complaints while maintaining composure and professionalism. Document customer interactions accurately and track call types. Follow up with customers regarding order status, shipping, and stock availability. Maintain support service levels consistent with Luxottica's standards. Perform all other duties as assigned. Requirements: High school diploma or equivalent. Minimum 1 year of experience in customer service, hospitality, or call center environments. Excellent telephone etiquette and communication skills (verbal and written). Strong PC skills including Microsoft Office (Word, Excel) and internet navigation. Ability to prioritize tasks, manage time efficiently, and work well in a team environment. Demonstrated listening and comprehension skills. Nice to have: Higher education degree. Experience using SAP. Knowledge of optical products and industry terminology. Bilingual in French. Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. What You'll Do Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. What We're Looking For Strong verbal and written communication skills. A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed. Your Background High school diploma or equivalent required. 3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support). Prior exposure to professional services or corporate environments a plus. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

About Us For more than 100 years, Strategic Insurance Partners (SIP) has been providing Personal and Business Insurance protection that fit your needs. Developing a comprehensive insurance portfolio can be a challenge without guidance from a trusted advisor. At Strategic Insurance Partners, we've been working alongside business owners in New York, New Jersey, and Pennsylvania for more than a century. Instituting extensive insurance expertise, SIP agents take a consultative approach toward identifying risks and proactively reducing the impact of loss through customized coverage. Our management and representatives have developed an atmosphere of trust over the years, which has enabled deeply valued and longstanding relationships with our clients. Commercial Lines Customer Service Representative Responsibilities: Policy Servicing: Assist the Account Managers with processing Change Requests, Audits, Certificates, and more. Agency Management System Operation: Work daily in AMS to access policy details and update the accounts for accuracy. Task Management: Track, follow up and close out service tasks. Team Collaboration: Partner with Account Managers and/or Account Executives to assist and maintain the retention lists every month, 90 days in advance. Customer Servicing: Assist the Account Managers with incoming calls when needed. Qualifications: Valid New Jersey Property and Casualty License required Minimum of 2 years of commercial lines insurance experience Knowledge of insurance products Proficiency with AMS360 and ImageRight preferred; experience with other agency management systems will be considered Effective verbal and written communication skills Excellent organizational skills Strong multitasking skills, attention to detail, and follow-through discipline Hours: Monday-Friday, 9:00am-5:00pm Office Location: 492 Franklin Avenue, Nutley, NJ 07110 Benefits: Competitive Salary Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Brooklyn, NY $23-25 Hourly We're looking for a warm, capable, and service-oriented Customer Support Specialist to join a growing, tight-knit office team. This is a high-touch, phone-based role where you'll be the first point of contact for clients-providing guidance, resolving inquiries, and ensuring a smooth customer experience. You'll report directly to the department lead and will be part of a 3-person , with the possibility of long-term growth. This role is ideal for someone who understands what “good service” really means-not just answering calls, but making people feel heard and taken care of. Key Responsibilities Answer incoming calls promptly and professionally Provide thorough, respectful customer support across a range of topics Manage and respond to support tickets Escalate issues as needed while maintaining ownership and accountability Document interactions clearly and track follow-up in the system Participate in team meetings and contribute to a culture of excellence What We're Looking For Prior call center or high-volume customer service experience preferred Strong phone presence and ability to stay calm and courteous under pressure Clear communicator with solid documentation and follow-up habits Service-first mindset - you care about helping people and solving their problems Familiarity with support ticket systems is a plus Must be able to sit at a desk all day and take phone calls consistently Email resume to: **********************

Job Description Bilingual Call Center Representative Department: Dispatch Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. •Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service •Representatives or utilized technology systems via phone and email communication modes. •Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner •Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance •Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed •Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction •Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken •Identifies escalating priority issues and reports situations to leadership as soon as possible •Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command •Follows up on complicated customer calls where required •Completes call notes and call reports as necessary; updates as needed •Obtains and evaluates all relevant data to handle complaints and inquiries •Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers •Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments •Responsible for completing all necessary training including de-escalation and customer service technique •Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

SonSoft Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. SonSoft Inc is growing at a steady pace specializing in the fields of Software Development, Software Consultancy, and Information Technology Enabled Services. Job Description At least 2 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes. At least 2 years of experience in JDA Demand, FF and Master Planning. Strong Techno Functional with JDA Admin skills. At least 3 years of experience converting the requirements into technical architecture and design. At least 3 years of experience creating logical, system, physical architecture & design. At least 3 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment. Experience and desire to work in a management consulting environment that requires regular travel. Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 7 years of experience within the Information Technologies. Additional Information ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time. Note:- This is a Full-Time & Permanent job opportunity for you. Only US Citizen & Green Card Holder can apply. No OPT-EAD, GC-EAD, H4-EAD, L2-EAD, H1B & TN candidates, please. Please mention your Visa Status in your email or resume. ** All your information will be kept confidential according to EEO guidelines.

About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About the Role As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired. What You'll Do * Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment. * Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns. * Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners. * Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed. * Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy. * Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately. * Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts. * Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same. Who You Are * Strong observational skills and attention to detail in a fast-paced retail environment. * Ability to remain calm, professional, and customer-focused in high-pressure situations. * Excellent interpersonal and communication skills; able to engage with customers and team members respectfully. * Willingness to learn and consistently apply safety and security protocols. * Flexible and adaptable to changing priorities and store needs. * Passionate about creating a safe, inclusive, and welcoming environment for all. Benefits at Old Navy * Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Medical, dental, vision and life insurance.* * See more of the benefits we offer. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. Hourly Range: $16.50 - $19.60 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Job Opportunity: Call Center Representative at Encodle Link About Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to equipping our team with the resources needed to excel in their careers. Position: Call Center Representative Responsibilities: As a Call Center Representative at Encodle Link, you will be the frontline of our customer service operations, providing exceptional support and assistance to our clients. Your responsibilities will include: Handling inbound and outbound calls in a professional and courteous manner. Providing product information and resolving customer inquiries and issues. Processing orders, returns, and exchanges accurately and efficiently. Documenting all customer interactions and maintaining detailed records. Collaborating with team members to ensure timely resolution of customer concerns. Adhering to company policies and procedures at all times. Qualifications: To excel in this role, you should possess: Previous experience in a customer service or call center environment preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in using CRM software and other call center tools. Ability to multitask and work effectively in a fast-paced environment. A positive attitude and a passion for delivering outstanding customer service. Benefits: We offer a comprehensive benefits package, including: Competitive salary range: $3400 - $3980 per month. Full-time position, Monday to Friday, 8 hours per day. Opportunities for career advancement and professional development. Supportive and collaborative work environment. Health insurance and retirement benefits. Location: New Jersey, NJ If you are a customer-focused individual with excellent communication skills and a desire to make a positive impact, we encourage you to apply for the Call Center Representative position at Encodle Link. Join us in providing exceptional service and building lasting relationships with our clients! Encodle Link is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Description Our call center representatives handle multiple phone calls using established scripts, protocols and service processes. They respond to each call in an efficient, effective, and professional manner. Patient Care Coordinators in our Orthopaedic Surgery practice perform duties that include but are not limited to: scheduling patient appointments, checking patients in, collecting payments, setting up appointments for MRIs, scanning, printing, verifying insurances, and maintaining patient records. This position will be mainly based in our Queens office, and may require travel to our Manhattan or Brooklyn offices as needed to back up other colleagues if they call out. * POSITION REQUIREMENTS : High School Diploma or equivalent. Minimum 2 year experience preferred. Strong customer service skills with ability to multi-task. Orthopedic specialty experience preferred. Ability to complete documentation promptly and accurately. Ability to use sound judgment; possess a calm disposition and the ability to work easily with others Familiar with Criterions EMR or similar EMR/EHR platforms English/Spanish bilingual is a PLUS Able to drive is a PLUS not mandatory. DUTIES AND RESPONSIBILITIES : *Duties and responsibilities may vary by office; including but not limited to: Greet patients politely and professionally immediately upon arrival. Schedule patient appointments. Update patient records to ensure accurate information: contact information, insurance, medical history, etc. as required. Patient registration and collection of co-insurance and co-payments. EMR software data entry Relay important information regarding appointments, financials and follow-up to patients. Ask and record source of referral for all new patients. Comfortable with traveling throughout the five boroughs Punctual with time Maintain cleanliness of work space and waiting room area. Job Type: Full-time Salary: $17.00 - $20.00 per hour Benefits: 401(k) Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance Schedule: Monday to Friday Education: High school or equivalent (Required) Experience: Medical Front Desk: 1 year (Preferred) Work Location: In person Compensation for the role will depend on several factors, including a candidate's qualifications, skills, competencies, and experience. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Please note we participate in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the United States.

Inside Sales Representative Mason Technologies is a Proud Women's Business Enterprise located in Deer Park, NY looking for a brilliant mind to join our growing team. If you are hungry, accountable and seek a sales career with endless growth potential, we want to hear from you. Mason Technologies is a proud Women's Business Enterprise located in Deer Park, NY. We are a Structured Cabling, Audio Visual and Security integrator that provides turnkey solutions to our customers. Our partners range from some of the greatest tech companies in the world to government agencies where we work to do our part in serving our Great Nation. We have been in business for over 20 years and our organization is growing exponentially. 50% of our staff has been with Mason for 5+ years. We're looking for Inside Sales representatives that focus on core partnerships with end user focus. Anyone who is looking to build their future, this will be a great opportunity to do so. Duties/Responsibilities: Summary - An Inside Sales representative at Mason will be responsible for generating new business opportunities with enterprise end users. The ideal candidate will be able to call on customers to schedule appointments for Outside Sales representatives. You will need to monitor, control, and manage your prospects while focusing on overall revenue growth. You will be supported by an incredible operations team however; you should never lose the pulse on everything that is yours. · Generate new business opportunities in the Long Island, New York City and New Jersey markets · Schedule and manage a consistent meeting schedule with new and existing customers · Develop and cultivate relationships with partners and clients · Generate and submit sales reports to management, reporting on scheduled appointments and upcoming opportunities · Manage opportunities and work closely with Outside sales representatives · Adhere to operational procedures and develop personal efficiencies based on everyday processes · Monitor project workflow throughout the entire process, this is important for customer satisfaction. This begins with the Proposal, follows through to the procurement of materials and establishment of schedule, coordination of deliveries, collaboration with technicians, management of installation and service. Operations handles all of these tasks but you should know where every one of your projects stand. · Maintain clear and accurate documentation Required Skills/Abilities: · Superior cold call experience · Must already bring in an existing book of business · Strong verbal and written communication skills · Adept ability to schedule confirmed appointments and manage relationships · Unparalleled drive · Capable of thriving in a fast-paced environment · Professionalism a must as well as the ability to handle situations under pressure · A strong desire to win, learn and grow · Commitment to the hours necessary to support customers Benefits Offered: · Health Insurance with great coverage · Dental Insurance · Vision Insurance · Paid time-off · 401(k) Pay: $80k-$150k If you are looking for a place to plant roots and build your career, this is the best team to join. We are a serious organization, but we are a family and look forward to growing together.

Looking for a job that offers flexibility and a chance to be part of a fun, dynamic team? We're looking for a Call Center Representative to join our team in Brooklyn! Whether you're seeking a full-time role or part-time hours, this is the perfect opportunity for someone who thrives in a customer-focused environment. What You'll Do: Answer Incoming Calls: Assist customers with inquiries, issues, and provide solutions in a friendly and professional manner. Problem-Solving: Listen carefully to customer concerns and provide timely and accurate resolutions. Maintain Records: Keep track of customer interactions, document information, and follow up as needed. Collaborate: Work with a supportive team to ensure seamless service and continual improvement. What We're Looking For: Flexibility: Whether you're looking for full-time or part-time hours, we offer a variety of shifts to fit your schedule. Great Communication: A clear, friendly, and helpful phone manner is a must. Problem-Solving Skills: Ability to think on your feet and resolve issues with patience and professionalism. Reliable and Motivated: Strong work ethic and the ability to stay organized in a fast-paced environment. Location: Must be based in Brooklyn, as this is an on-site position. Experience: Previous call center or customer service experience is a plus, but not required-we provide training! Why Join Us? Flexible Hours: Work part-time or full-time, with a variety of shift options available. Competitive Pay: Earn a great salary, with opportunities to increase earnings based on performance. Supportive Team: Be part of a collaborative environment where your contributions are recognized. Growth Opportunities: Develop your skills and progress in your career with us. Immediate Start: We're ready for you to join our team and make an impact right away! How to Apply: Ready for a role that offers both flexibility and the chance to be part of an amazing team? Apply today by sending your resume

Job DescriptionBenefits: Bonus based on performance Flexible schedule Training & development Benefits/Perks Competitive Compensation We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customers call, collect relevant information Refer to premade scripts for a variety of customer service topics Create appointments. Qualifications Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. Your main goal will be to effectively address customer issues, complaints, and inquiries in a timely manner. Call Center Representative duties and responsibilities: Manage inbound and outbound customer calls in a timely manner Identify customers' needs and wants, give your best to clarify information Research every issue and provide solutions to them Recognize opportunities to up sell our products and services Follow our company's communication “scripts” Keep records of all conversations in our call center database in a comprehensible way When assigned, attend educational seminars Build strong relationships with customers Follow our customer engagement strategy Meet qualitative and quantitative targets Call Center Representative requirements: Previous experience in a customer support role Track your own work on a daily basis and compare it to benchmarks Strong phone and verbal communication skills Excellent listener Adaptable to different personality types Familiarity with CRM technology Customer focus Ability to multi-task Set priorities Excellent time management skills High school degree

Job DescriptionWe are looking for a ENTHUSIASTIC, motivated and confident cold caller to follow up on leads and potential wireless customers!!!!! Gather basic customer information Follow a simple script Set appointments Reliable, Professional and clear speaking voice

Replies within 24 hours We Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors... Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense? Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why... In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?... At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery. Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given... I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity? You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work. Here's how we choose the best candidate.... You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence. This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person. Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations. Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through. Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in. Here are examples of your daily tasks that we will train you on: * Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health. * You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks) * You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems... Here is what we can't train: * You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things) * Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective. * A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up. Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail We want YOU to be able to be here at the times we need you so... You MUST be able to be flexible with your school and work schedule And it's really a MUST to live nearby (so living in Brooklyn is crucial) because You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture. You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ...... YES, in a call center, and a "can do attitude, problem solver attitude " is required to apply SO... Here's how you apply... because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you. Thanks! Compensation: $15.00 per hour

Job Title : Customer Service Representative Duration : 2+ months contract (Possible extension ) Education : High school degree Shift Details : M-F schedule 9A-5P Job Description: • Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. • Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support. • They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. • The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.