Customer Service Representative
Call center representative job in Norwalk, CT
Title: Customer Service Representative / Inside Sales
Pay Range: competitive salary, bonus opportunity
Benefits: Employee Health Benefits 100% Covered, 401K
Growth Opportunity: rapidly growing company that will have many opportunities for promotions
Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses.
Responsibilities:
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Perform data entry tasks to maintain up-to-date customer records and interactions.
• Conduct outbound calling to existing clients for follow up on customer feedback or promote new services.
• Collaborate with team members to resolve complex customer issues effectively.
• Maintain a positive attitude while managing multiple tasks in a fast-paced environment.
Ideal Candidate Profile:
• Excellent verbal and written communication skills
• Strong client service orientation with the ability to empathize with customers' needs.
• Experience with order management systems and CRM software is a plus.
• Ability to communicate efficiently while engaging with customers on various platforms.
• Sales experience is beneficial for promoting products and services effectively.
• multilingual abilities are a plus
Call Center Representative
Call center representative job in New Haven, CT
We are seeking a Call Center Representative to join our dynamic team! in Connecticut, training onsite)
The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records.
Duties and responsibilities
The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to:
Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center
Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
Accurately acquire, confirm and input demographic and insurance information for all patients.
Perform other related duties as assigned.
Qualifications
High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required.
Physical Requirements/Work Environment
Variable 8 hr. shifts between 7am-8pm, including weekends as needed
Minimal physical effort
Must be able to operate computer and telephone continuously
District travel as necessary
Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more.
Fair Haven Community Health Care
For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Auto-ApplyCall Center Representative - Bilingual Spanish / English
Call center representative job in New Haven, CT
Call Center Representative - Bilingual (English/Spanish)
Schedule: Variable shifts between 7am-8pm, Monday-Saturday
Are you looking to join a team where your communication skills and compassion make a real difference? We're hiring Bilingual Call Center Representatives (English/Spanish required) to be the first point of contact for patients and families in a fast-paced healthcare setting.
These contract to hire openings offer $22.30 per hour.
What You'll Do:
Answer and triage high-volume incoming calls with professionalism and empathy
Schedule new and existing patient appointments accurately
Collect and update patient demographic and insurance information
Direct calls to the right departments and providers
Deliver excellent customer service with every interaction
What We're Looking For:
Bilingual in English & Spanish (required)
High School diploma or GED (Associate's degree preferred)
1-2 years' experience in a high-volume medical call center (strongly preferred)
Strong phone etiquette and ability to multitask in a busy environment
Exceptional organizational and communication skills
Tech-savvy with appointment scheduling systems and data entry
Ready to bring your customer service skills to a mission-driven healthcare team? Apply today for immediate consideration!
A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.
#R1
Call Center Representative - Bilingual Spanish / English
Call center representative job in New Haven, CT
Job DescriptionCall Center Representative - Bilingual (English/Spanish)
Schedule: Variable shifts between 7am-8pm, Monday-Saturday
Are you looking to join a team where your communication skills and compassion make a real difference? We're hiring Bilingual Call Center Representatives (English/Spanish required) to be the first point of contact for patients and families in a fast-paced healthcare setting.
These contract to hire openings offer $22.30 per hour.
What You'll Do:
Answer and triage high-volume incoming calls with professionalism and empathy
Schedule new and existing patient appointments accurately
Collect and update patient demographic and insurance information
Direct calls to the right departments and providers
Deliver excellent customer service with every interaction
What We're Looking For:
Bilingual in English & Spanish (required)
High School diploma or GED (Associate's degree preferred)
1-2 years' experience in a high-volume medical call center (strongly preferred)
Strong phone etiquette and ability to multitask in a busy environment
Exceptional organizational and communication skills
Tech-savvy with appointment scheduling systems and data entry
Ready to bring your customer service skills to a mission-driven healthcare team? Apply today for immediate consideration!
A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.
#R1
New Car Dealer BDC Call Center Representative
Call center representative job in Saint James, NY
Are you looking for a fast-paced environment with great earning potential? The demand for automotive services is increasing!!! -- Nissan of Smithtown is looking for several Call Center Representatives to keep up with the demand in phone traffic.
Apply to be a member of our service or sales team today!
JOB DESCRIPTION:
Do you have experience in being a Telemarketer or Appointment Setter? We have the phone traffic to keep you busy. We operate the one of largest Nissan Sales and Service departments on Long Island.
Salary and lucrative bonuses -- if you're motivated by money --Earn $40,000+ /year apply today.
Responsibilities (include but not limited to):
Prospect daily for potential customers
Call and email prospects in an effort to set an appointment.
Learn to overcome objections and ask for the appointment.
Prepare follow up literature to market to these clients.
Track activity and complete reports.
Follow all company policies and procedures.
Requirements:
Some telemarketing experience preferred
Outstanding communication skills in both verbal and written.
Confidence in your ability to be successful.
A desire to work in a commission, performance based, environment.
Great attitude with high energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Self-starter and self-motivated.
Ability to work well in a process driven environment.
Compensation:
Huge Earning Potential
Full Training & Support
Call Center Representative
Call center representative job in Hauppauge, NY
Call Center Representative (Part-time to Full-time)
Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.
We are looking for a Call Center Representative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment.
General Purpose:
Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements.
Responsibilities:
Deliver scripted pitch to the homeowners
Adjust scripted pitch to meet needs of specific homeowners
Handle homeowner's questions and objections
Obtain homeowners' information including names, addresses, phone numbers, etc.
Receive and input appointment details into the system
Input homeowners' information and notes from the conversation
Confirm appointments placed with canvassers or sales reps
Issue appointments for reps to meet with prospective homeowners
Conduct quality control phone calls
Answer inbound telephone calls from advertising responses
Follow up on initial contacts with homeowners
Maintain accurate and updated lead information and reports
Qualifications:
Knowledge of sales and marketing principles and strategies
Relevant work experience in telemarketing, inside sales, customer service, or promotions
Proficiency in relevant computer applications
Product knowledge -
Training provided
"Smile and dial" mindset - must be comfortable and confident on the phone
Excellent verbal communication skills
Strong note-taking abilities for accurate follow-up
Effective time management and ability to prioritize tasks
Consistent follow-up on leads is essential
Well-spoken with an engaging, upbeat personality that shines through the phone
Positive, self-motivated attitude with a strong work ethic
Results-driven mindset - ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team
Perks:
Performance-based biweekly bonuses
Fun games and incentive rewards
Growth opportunities as they arise
Positive, supportive work environment
90-day review with potential for role and compensation advancement
Ready to join a winning team? Apply today and start making a difference while building your future!
Auto-ApplyFrench/English Call Center Rep
Call center representative job in Port Washington, NY
French/English Call Center needs1+ year(s) of experience working in customer service, hospitality or call center environment
French/English Call Center requires:
High school diploma
Work hours: 11:00am 7:15pm & Training is (9am 5pm) for 2 weeks (35 hours a week)
1+ year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
A clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Excellent time management skills must be able to prioritize tasks efficiently
Strong PC skills including MS Office; Word and Excel
Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
Higher education degree
Previous experience using SAP
Previous experience in the optical industry, full knowledge of optical products and a strong command of the industry language
Bilingual French
French/English Call Center duties:
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
Call Center Representative
Call center representative job in Milford, CT
Job Description
Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services.
Responsibilities:
Handle inbound and outbound calls in a professional and friendly manner
Assist customers with scheduling service and sales appointments
Provide accurate information about dealership services, promotions, and inventory
Document all customer interactions in the CRM system
Support dealership teams by following up with leads and ensuring excellent customer service
Qualifications:
Previous call center or customer service experience preferred
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Computer and data entry skills required
Reliable, positive, and team-oriented attitude
Benefits
Top Rated Medical/Dental Benefits
$25,000 Free Life Insurance
401(k) with company match after one year
Paid Vacation
Fun, energetic environment with lots of employee appreciation events
Employee referral program
Much more!
About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Call Center Representative
Call center representative job in Milford, CT
Job Description
Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services.
Responsibilities:
Handle inbound and outbound calls in a professional and friendly manner
Assist customers with scheduling service and sales appointments
Provide accurate information about dealership services, promotions, and inventory
Document all customer interactions in the CRM system
Support dealership teams by following up with leads and ensuring excellent customer service
Qualifications:
Previous call center or customer service experience preferred
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Computer and data entry skills required
Reliable, positive, and team-oriented attitude
Benefits
Top Rated Medical/Dental Benefits
$25,000 Free Life Insurance
401(k) with company match after one year
Paid Vacation
Fun, energetic environment with lots of employee appreciation events
Employee referral program
Much more!
About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Call Center Representative
Call center representative job in Milford, CT
Job Description
Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services.
Responsibilities:
Handle inbound and outbound calls in a professional and friendly manner
Assist customers with scheduling service and sales appointments
Provide accurate information about dealership services, promotions, and inventory
Document all customer interactions in the CRM system
Support dealership teams by following up with leads and ensuring excellent customer service
Qualifications:
Previous call center or customer service experience preferred
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Computer and data entry skills required
Reliable, positive, and team-oriented attitude
Benefits
Top Rated Medical/Dental Benefits
$25,000 Free Life Insurance
401(k) with company match after one year
Paid Vacation
Fun, energetic environment with lots of employee appreciation events
Employee referral program
Much more!
About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Call Center Representative
Call center representative job in Milford, CT
Job Description
Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services.
Responsibilities:
Handle inbound and outbound calls in a professional and friendly manner
Assist customers with scheduling service and sales appointments
Provide accurate information about dealership services, promotions, and inventory
Document all customer interactions in the CRM system
Support dealership teams by following up with leads and ensuring excellent customer service
Qualifications:
Previous call center or customer service experience preferred
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Computer and data entry skills required
Reliable, positive, and team-oriented attitude
Benefits
Top Rated Medical/Dental Benefits
$25,000 Free Life Insurance
401(k) with company match after one year
Paid Vacation
Fun, energetic environment with lots of employee appreciation events
Employee referral program
Much more!
About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
JDA Demand and Fulfillment (FF) Consutlant
Call center representative job in Rye, NY
SonSoft Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. SonSoft Inc is growing at a steady pace specializing in the fields of Software Development, Software Consultancy, and Information Technology Enabled Services.
Job Description
At least 2 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes.
At least 2 years of experience in JDA Demand, FF and Master Planning.
Strong Techno Functional with JDA Admin skills.
At least 3 years of experience converting the requirements into technical architecture and design.
At least 3 years of experience creating logical, system, physical architecture & design.
At least 3 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment.
Experience and desire to work in a management consulting environment that requires regular travel.
Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of experience within the Information Technologies.
Additional Information
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
This is a Full-Time & Permanent job opportunity for you.
Only US Citizen & Green Card Holder can apply.
No OPT-EAD, GC-EAD, H4-EAD, L2-EAD, H1B & TN candidates, please.
Please mention your Visa Status in your email or resume.
** All your information will be kept confidential according to EEO guidelines.
Call Center Agent Part Time
Call center representative job in Stamford, CT
HOURS: Monday, Tuesday: 8-4, Wednesday 8-1 Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
What you'll do:
Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice.
Responsibilities/Duties:
* Manage calls from patients requiring medical care and provide / gather information needed.
* Creates, updates, and accesses confidential patients' data in EMR with a high level of confidentiality and accuracy.
* Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
* Observes telephone flow; offering or requesting assistance as needed.
* Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.
* All other duties as assigned by the manager.
Call Center Rep - Data Entry
Call center representative job in East Haven, CT
Hamilton Connections in Hamden is seeking reliable Customer Service/ Call Center agents in East Haven to join our team. In this role, you will be responsible for handling calls and scheduling appointments. A $250 signing bonus is being offered to new hires!
Responsibilities
Take inbound calls from customers
Provide exceptional customer service throughout the appointment-setting process
Explain pricing and services to customers
Skills
Strong communication skills
Computer knowledge and data entry
Administrative experience
Excellent customer service skills
Fluency in English is required; additional language skills are a plus
Must be reliable
Detail
$18.00
35 - 45+ hours per week
Can be scheduled anytime between 7:30am to 5:00pm
Monday - Saturday (rotating Saturdays through most of the year)
Long term position
Call Center Representative
Call center representative job in Setauket-East Setauket, NY
Act as a central point of communication among providers, patients and other team members of our team. Incumbent schedules patients for provider appointments and diagnostic testing utilizing knowledge of medical terminology and practice policies and protocols. Troubleshoots patient concerns and routes calls to the appropriate staff member when needed.
Essential Job Functions:
Answer large volume of calls promptly.
Screen all calls for urgency and handle all calls with confidence, compassion and efficiency.
Schedules patient appointments and diagnostic testing for all providers.
Collect and verify patient demographic information as well as verify insurance when appropriate.
Accurately records patient messages and routes them to the provider or appropriate team member.
Reviews and maintains provider's schedules according to practice guidelines to ensure patients are scheduled appropriately.
Call Center Representative
Call center representative job in Shelton, CT
Job Title: Call Center Representative Reports To: Director Location(s): The Vascular Experts Pay Status: Full Time / Hourly Non-Exempt Incumbent consistently provides courteous, informative and professional service and responsiveness to all calls from patients, family members or other callers. Schedules appointments for callers as required. Principal Duties & Responsibilities:
Answers multi phone lines, greets all callers politely and quickly determines the needs of the caller.
Schedules appointments for callers with the appropriate physician or provider.
Uses mail/e-mail/faxes to deliver paperwork to all new patients of the practice
Introduces patients to our patient portal and its associated functions.
Accurately documents all necessary patient information into the appointment notes.
Promptly notifies the appropriate staff/physicians of any emergency calls from a hospital, facility, physician and/or patient.
Retrieves messages from the patient portal and responds to them in a timely manner.
Directs phones calls that require assistance from office personnel to appropriate office staff.
Performs other related duties as assigned by direct manager or other authorized manager of TVE.
Required Experience, Education & Licensure: Incumbent must possess a minimum education of a High School Diploma (or GED), with a minimum of two (2) years of prior experience in a customer service call center or a receptionist position. Must demonstrate effective communication skills and the ability to interact tactfully with a variety of callers and the ability to independently schedule appointments or resolve patient/family member questions.
Out reach Specialist/Cold caller
Call center representative job in Hicksville, NY
Job DescriptionWe are looking for a ENTHUSIASTIC, motivated and confident cold caller to follow up on leads and potential wireless customers!!!!! Gather basic customer information Follow a simple script Set appointments Reliable, Professional and clear speaking voice
SERVICE DEPARTMENT CALL CENTER AGENT
Call center representative job in New Haven, CT
Job DescriptionDescription:
An Automotive Service BDC (Business Development Center) job involves handling inbound and outbound calls, emails, and text messages to schedule service appointments, follow up on leads, and maintain customer relationships for the service department. Key responsibilities include scheduling appointments, confirming appointments, calling no-shows, generating customer satisfaction calls, managing leads in a database, and responding to online inquiries. A successful candidate requires strong customer service, communication, organizational, and computer skills, as well as a professional and personable demeanor.
Key Responsibilities:
Appointment Setting: Utilize phone, text, and email to schedule service appointments for customers.
Follow-Up: Conduct follow-up calls to confirm appointments, check on service satisfaction (CSI calls), and reschedule no-shows.
Lead Management: Respond to internet leads, manage customer information in the BDC tracker or database, and provide ongoing communication.
Marketing Initiatives: Contact customers based on dealership marketing campaigns and promotions.
Customer Service: Maintain a positive attitude, provide excellent customer experience, and direct customers to appropriate service personnel.
Requirements:
Communication: Strong verbal and written communication skills, including active listening and persuasion.
Technical Proficiency: Proficient with Microsoft Office, the internet, and dealership CRM software.
Customer Service: A strong focus on customer satisfaction and enthusiasm for providing excellent service.
Organization: Excellent organizational and follow-up skills to manage heavy call volume and customer data.
Professionalism: A professional and personable demeanor, with the ability to handle both positive and negative interactions
New Car Dealer BDC Call Center Representative
Call center representative job in Saint James, NY
Are you looking for a fast-paced environment with great earning potential? The demand for automotive services is increasing!!! -- Nissan of Smithtown is looking for several Call Center Representatives to keep up with the demand in phone traffic.
Apply to be a member of our service or sales team today!
JOB DESCRIPTION:
Do you have experience in being a Telemarketer or Appointment Setter? We have the phone traffic to keep you busy. We operate the one of largest Nissan Sales and Service departments on Long Island.
Salary and lucrative bonuses -- if you're motivated by money --Earn $40,000+ /year apply today.
Responsibilities (include but not limited to):
Prospect daily for potential customers
Call and email prospects in an effort to set an appointment.
Learn to overcome objections and ask for the appointment.
Prepare follow up literature to market to these clients.
Track activity and complete reports.
Follow all company policies and procedures.
Requirements:
Some telemarketing experience preferred
Outstanding communication skills in both verbal and written.
Confidence in your ability to be successful.
A desire to work in a commission, performance based, environment.
Great attitude with high energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Self-starter and self-motivated.
Ability to work well in a process driven environment.
Compensation:
Huge Earning Potential
Full Training & Support
Call Center Representative
Call center representative job in Hauppauge, NY
Job Description
Call Center Representative (Part-time to Full-time)
Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.
We are looking for a Call Center Representative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment.
General Purpose:
Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements.
Responsibilities:
Deliver scripted pitch to the homeowners
Adjust scripted pitch to meet needs of specific homeowners
Handle homeowner's questions and objections
Obtain homeowners' information including names, addresses, phone numbers, etc.
Receive and input appointment details into the system
Input homeowners' information and notes from the conversation
Confirm appointments placed with canvassers or sales reps
Issue appointments for reps to meet with prospective homeowners
Conduct quality control phone calls
Answer inbound telephone calls from advertising responses
Follow up on initial contacts with homeowners
Maintain accurate and updated lead information and reports
Qualifications:
Knowledge of sales and marketing principles and strategies
Relevant work experience in telemarketing, inside sales, customer service, or promotions
Proficiency in relevant computer applications
Product knowledge -
Training provided
"Smile and dial" mindset - must be comfortable and confident on the phone
Excellent verbal communication skills
Strong note-taking abilities for accurate follow-up
Effective time management and ability to prioritize tasks
Consistent follow-up on leads is essential
Well-spoken with an engaging, upbeat personality that shines through the phone
Positive, self-motivated attitude with a strong work ethic
Results-driven mindset - ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team
Perks:
Performance-based biweekly bonuses
Fun games and incentive rewards
Growth opportunities as they arise
Positive, supportive work environment
90-day review with potential for role and compensation advancement
Ready to join a winning team? Apply today and start making a difference while building your future!
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