Call center representative jobs in Ogden, UT - 421 jobs

The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management * Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. * Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. * Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. * Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. * Proactively identify potential issues and resolve them before escalation. Communication and Support * Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. * Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. * Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization * Accurately document all customer interactions, service requests, and status updates in the appropriate systems. * Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. * Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management * Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. * Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration * Collaborate with internal teams to coordinate service workflows and ensure seamless communication. * Proactively share customer feedback and insights with the team to improve overall service quality. * Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies * Proficient in Microsoft Office applications (Word, Excel, Outlook). * Ability to guide, motivate, and develop team members. * Expertise in managing and resolving disputes effectively. * Flexible and creative problem-solving skills and a proactive, customer-focused mindset * Advanced communication skills with the ability to communicate clearly and effectively across different mediums. * Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. * Comfort in presenting ideas and solutions to management and stakeholders. * Exceptional active listening skills and the ability to empathize with customers. * Time management and multitasking skills to handle multiple requests efficiently. * Build trust and rapport with both customers and internal teams. * Positive, solution-focused attitude with a commitment to accountability and self-improvement. * Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications * Associate degree or equivalent experience. * Minimum of 5 years of relevant customer service experience required. * Strong multitasking skills and ability to train and lead team members effectively. Physical Demands * Prolonged periods of sitting while working on a computer. * Occasional standing, bending, and other physical activities to support office or service-related tasks. * Repetitive hand movements associated with data entry and computer work. * Ability to lift and move up to 45 lbs. without assistance. Working Environment * Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. * Minimal travel may be required for training or customer support activities

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays

Job Description Since creating our first quilting frame, The Grace Company has been dedicated to connecting people with their passions through innovative solutions. We are a company focused on enriching lives, and we find joy in seeing our customers' crafts enrich the lives of others. Our goal is to make quilting and crafting more accessible to a wider community. From product design to customer service, we are committed to providing the best possible experience. Position Overview: Are you a problem-solver with a passion for helping people? As a Customer Support Representative, you will be the friendly and knowledgeable voice of The Grace Company. You'll be responsible for responding to inbound calls from our valued customers, providing support for our range of products, including quilting frames, machines, software, and accessories. This role is perfect for someone with a technical aptitude who enjoys troubleshooting and is comfortable learning new software applications. What You'll Do: Professionally handle inbound customer calls with a polite and clear communication style. Become a product expert by gaining a deep understanding of our quilting frames, machines, and software. Utilize your troubleshooting skills to diagnose and resolve customer issues effectively. Clearly communicate technical solutions to customers with varying levels of technical expertise. Document customer interactions and solutions accurately. What You'll Bring: A minimum of one year of experience in a customer service role. Excellent verbal and written communication skills. Strong troubleshooting and problem-solving abilities. Proficiency with Microsoft products. A comfort and willingness to learn new software applications. A positive attitude and a commitment to providing exceptional customer service. Why You'll Love Working Here: Great Work Environment: Join a friendly and supportive team. Competitive Pay: Starting at $18.00 per hour. Time Off: We offer paid holidays and vacation after a minimal employment period, plus a personal-time accrual program. Convenient Location: Our office is conveniently located on Redwood Road in West Jordan. Job Posted by ApplicantPro

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour

Call Center Representative (Bilingual English/Spanish) Job Level: Entry Level (less than 2 years) Job Type: Part-Time Date Updated: July 29, 2016 Years of Experience: Less Than 1 Year Starting Date: July 29, 2016 «Back to job search Invite a friend Job Description: Call Center Representative - This Part time position is available at our Oquirrh View Clinic working 8am -12Pm, Monday-Friday. Responsible for all functions of appointment scheduling, telephone messaging, updating important patient information and playing a key role in the coordination and delivery of quality customer service to CHC patients and their families. Experience and Skills: Basic computer and typing skills, excellent interpersonal and oral communication skills, strong writing skills and a minimum of 1 year customer service or direct patient care experience is required. Health care experience and bilingual Spanish/English is also required.

**Call Center Specialist - Retail Deposits Servicing** **Salt Lake City, UT** **6 months Contract** **Role:** + Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. + Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others. + Process telephone requests for account information and application processing and communicate results to the customer. + Maintain knowledge of comparable and competitor products. + Respond to email and written inquiries. + Responsible for the maintenance of existing accounts. + Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. + Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications. **Responsibilities:** + Customer Service + Answers incoming calls + Reports Conditions affecting customer satisfaction + Performs timely and accurate follow up on account inquiries + Provides accurate information on deposit products offered + Demonstrates strong problem resolution skills + Solid organization and communication skills with a strong attention to detail + Escalates reports of exceptional service and complaints + Training and Development + Completes core corporate training and develop solid knowledge of systems + Self-motivation to consistently improve knowledge to advance service capabilities + Maintains knowledge of all Retail Servicing policies and procedures + Keeps all training documentation organized and remain aware of new information + Operates within compliance policies and procedures + Processing + Account analysis + Performs manual research of accounts + Records comments clearly + Processes and updates deposit applications on system + Makes outgoing calls to provide information and clarify questions + Ensures updates to the database are complete and accurate + Proficient in all systems necessary to provide effective customer service + Other Job Functions + Other duties as assigned + Assist in other business areas as needed + Accurately track all work completed + Individual/Time Management + Meet or exceed department standards for productivity and quality + Demonstrate flexibility and team-oriented attitude to support the business (overtime, travel, etc.) + Identify system issues and process improvements **Experience Required** + Some banking experience or a customer service background + Excellent knowledge of multiple business area processes and procedures + Excellent knowledge of applicable department systems + Demonstrated ability to manage multiple priorities in a time-sensitive environment + Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues. + Familiarity with Microsoft applications with emphasis on Word/Excel + Excellent oral/written communication skills + Excellent data entry skills + Proven ability to consistently meet individual/team/department goals + Has developed specialized skills or is multi-skilled through job-related training + Takes a broad perspective to problems and identifies new, less obvious solutions + Completes work with a limited degree of supervision + Proven ability to meet strict attendance guidelines **Education:** High School Diploma or Equivalent **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (*********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Benefits: Bonus based on performance Opportunity for advancement Paid time off FASTSIGNS #360301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $18.00 - $24.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Call Center Representative Duration : 12 Months Total Hours/week : 40.00 1 st Shift Client: Medical Device Company Job Category: Customer Service Level of Experience: Entry Level Employment Type: Contract on W2 (Need US Citizens or GC Holders Only) Work hours: 8am - 4:30pm Note: Must have previous call center experience (2 -3 years), steady/consistent job times and ability to multi-task. Job Description: 1. Summary - Main Purpose of the Position Provide exceptional levels of customer care that meet or exceed all internal and external customer expectations through effective use of contact handling skills and techniques. Responsible for meeting business objectives and targets as defined for this position. Primary Responsibilities and Duties % of Time (estimated) Responsibilities: 1 50% Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates. Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Input customer orders received via all contact methods. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering in ERP system. 2 15% Process requests for credit, rebill and returns as needed. Work with Supply Chain to support on-time delivery and other company KPI's. Meet or exceed established order accuracy and turn-around standards. 3 15% Handle all customer contacts in a professional and courteous manner. Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies. Manage short supply situations, backorders and manual allocations as required. 4 10% Input and manage orders for exception products requiring special handling. Compose accurate, prompt and appropriate replies to all customer contacts. Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies. 5 10% Ensure that all potentially serious incidents are raised to the appropriate levels of Management. Support promotional sales campaigns and product launches. Resolve service complaints to the satisfaction of the customer within established company guidelines. 6 10% Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations. Participate in other projects as required. Participate in and contribute to Team Meetings. 5 10% Provide support to other team members as needed. Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates. Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions. Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.May perform other duties as required A client Associate demonstrates the following competencies: VALUES - Our standard of behavior We do what is right We are all accountable We thrive on innovation and demand quality We learn to improve every day LEADERSHIP COMMITMENTS - How we lead ourselves and our work Be bold and strategic Remove obstacles and empower others Deliver results that matter Debate and decide, then commit and go Win as on client Have the courage to iterate, try new things and embrace change MINDSET - The attitude we bring to our work The best way to help customers and patients is to truly know them Challenges are opportunities to grow and improve Inclusion and diversity make us a stronger team Speaking up builds trust and gets to better outcomes faster 3. Position-Specific Overview This section to be updated by the direct manager as needed to reflect specifics of the role. Scope of Responsibility: Strategic Orientation: The degree to which the position has responsibility for influencing and/or developing strategies for achieving company goals and examples. Specific scope of responsibilities is to be based on the specific role. Continuous interaction with Supervisor and Team Members. Participation and support department continuous improvement initiatives. Sphere of Influence: The degree to which a position influences and guides business activities, decisions and processes within a function or unit, as well as across organization boundaries and examples. Specific scope of responsibilities is to be based on the specific role Applies specialized knowledge / skills to perform routine and non-routine work. Follows established procedures, practices, and policies for Customer Care. Influence extends to customers, peers, team members, and key stakeholders. Impact on Business Results Degree of Accountability: The degree to which the position entails making key decisions that affect business performance and examples. Has moderate discretion and decision making. Accountable for the execution of specific tasks with moderate discretion and with oversight from a Supervisor. Responsibility to execute requests timely and with quality and accuracy. Financial Impact: The degree to which the position has an impact on those things that drive revenue generation and profitability. Ensures that orders are entered timely and accurately so that invoicing can occur. Ability to use the most cost-effective solutions to drive down costs for operating expenses. Erroneous decisions will have a long-term effect on the company's success. Essential Functions The purpose of this section is to help identify any modifications or adjustments to the work environment that might enable a qualified individual with a disability to perform the essential functions of the position. If there are any additional functions (not identified in the responsibilities section above), including physical capacities, that require a significant amount of time, and that would lead to a serious consequence if not performed, please identify and describe those essential functions here. Please refer to the Guidance document for more information. KSA Requirements (Knowledge, Skills, and Abilities): Requirements (indicate the minimum) Knowledge • 2+ years business related experience in a customer contact center Experience managing supplies and equipment. Proficiency in Microsoft Office. Experience with contact center software / phone systems. Preferred: 1+ year(s) experience working in an ERP (SAP and or JDE). Preferred: Experience in a medical device or health care company. Skills: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Relationship Building, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving. Skilled in the use of computers. Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner. Excellent organizational skills; attention to detail Positive Service Attitude. Education/Degree: High School Diploma or GED Associate's /Bachelor's Degree Preferred Certifications (if applicable): N/A Experience (indicate the number of years): 2+ years business related experience in a customer contact center For people management position, indicate years of experience required • N/A Other: Identify the minimal level of other competencies required for the position. Must be able to work shifts ranging from 7:00am - 700pm EST/EDT Must be able to be flexible in work schedule, including willingness to work overtime as needed and/or an occasional Saturday if business needs dictate. Language Skills: English - proven oral and written communication Mathematical Skills: Ability to solve basic math equations. Reasoning Ability: Ability to draw logical conclusions; proven analytical ability Ability to formulate decisions to new and rapidly developing challenges. Problem solving / application of judgement in dealing with customers. Ability to learn quickly. Physical Requirements: This individual will work in an office environment with moderate noise. While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch and stand for extended periods of time. This individual will work in an office environment with moderate noise. Infrequent lifting of over 25 lbs. will be required.

At Kim Luxe Travel, we specialize in creating customized, luxury, and budget-friendly travel experiences for clients around the world. We're passionate about helping travelers turn their dream vacations into reality - and we're growing our team of dedicated professionals who love travel as much as we do. Position Overview We're seeking an enthusiastic Travel Customer Service Representative to join our remote team. In this role, you'll assist clients with their travel inquiries, bookings, and post-travel support. The ideal candidate has strong communication skills, a customer-first mindset, and a genuine interest in travel planning. Key Responsibilities Provide excellent customer service via phone, email, and chat. Assist clients with travel quotes, bookings, payments, and itinerary details. Answer questions about destinations, accommodations, and travel options. Communicate professionally with vendors, airlines, and tour operators. Manage client reservations and resolve any travel-related issues. Promote travel packages, upgrades, and special deals. Maintain detailed records of client interactions in the CRM system. Qualifications Previous experience in customer service or the travel industry preferred. Excellent written and verbal communication skills. Strong attention to detail and problem-solving abilities. Ability to multitask in a fast-paced, remote environment. Familiarity with travel booking systems (preferred but not required). Passion for travel and helping others plan unforgettable trips. What We Offer Remote, flexible work schedule. Performance bonuses and commission opportunities. Training and professional development in the travel industry. Access to exclusive travel discounts and perks. Supportive, team-oriented work culture.

Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. About the Role As a Customer Success Development Representative (CSDR) at Connecteam, you'll play a critical role in shaping our customers' first experience after purchase. This is a post-sale, customer-focused role. You'll work exclusively with new paying customers, reaching out as soon as they convert to schedule their first onboarding session with our Customer Success onboarding team. Your mission is to ensure customers get started the right way, understanding their needs, positioning the value of onboarding, and setting them up for long-term success with Connecteam. What You'll Do Proactively reach out to new paying customers via phone, email, and text to schedule their first onboarding session Manage your pipeline in HubSpot CRM, keeping records accurate and up to date Review customer details in HubSpot to understand their business, use case, and how to tailor each conversation Book onboarding sessions for the Customer Success onboarding team, ensuring smooth and accurate handoffs Follow a structured outreach and call script while confidently handling basic questions and objections Partner closely with the Customer Success onboarding team to share feedback, improve processes, and optimize customer handoffs Increase engagement with new paying customers to ensure the majority successfully connect with the onboarding team. What You'll Bring High motivation, strong work ethic, and a willingness to learn Comfort speaking with customers over the phone and building rapport Strong communication skills and the ability to follow a script while sounding natural and confident Ability to understand customer needs and explain the value of onboarding in a clear, friendly way Organized and detail-oriented, with the ability to manage tasks and pipeline activity in a CRM A quick learner who thrives in a fast-paced startup environment Resilience and adaptability when handling objections or unresponsive customers No prior SaaS or sales experience required, we'll got you! Comfortable working US business hours: Monday-Friday, remotely - MUST Joining Connecteam Is The Smart Move We build our people up. Every team member is treated as a long-term investment, with ongoing training and development. We make an impact. Our platform helps businesses communicate, operate, and manage their deskless workforce effectively. We get the job done. We're passionate, driven, and focused on delivering real value to our customers. We have fun. From weekly happy hours to holiday parties, we enjoy working together (and good food, of course). Everyone is welcome. We're committed to creating a supportive, inclusive environment where everyone can thrive. Benefits: Medical, dental, vision coverage Paid time off for vacation, sick days. 401k Salary: $60,000 USD

Who We Are SimpleCitizen is a tech-based immigration company with a special focus on helping immigrants and their families with their Immigration journeys; we take innovative technological approaches to provide services that effectively meet their needs. SimpleCitizen has provided immigration support to thousands of immigrants, and their families, even in the midst of rapidly changing immigration policies. Since our founding in 2014, we've built a reputation of doing whatever it takes to help lawful immigrants to the United States obtain Permanent Residency, and Citizenship, at a fraction of the cost and time of traditional alternatives, while consistently providing a delightful customer experience evidenced by our world-class net promoter score. In 2020, SimpleCitizen was acquired by Fragomen-an AMLaw 100 law firm and leading immigration legal services provider in the United States and around the world. For nearly 70 years, Fragomen has been exclusively dedicated to providing immigration guidance and support. The Fragomen organization has a global footprint with over 50 offices worldwide in more than 170 countries. Fragomen's professionals are recognized as the world's preeminent immigration thought leaders in their respective jurisdictions. Opportunities to truly disrupt an industry are not that common, but this is one of them. In partnership with Fragomen, the stage is set for SimpleCitizen to transform the multi-billion-dollar immigration industry. We will win because of our uncompromising customer focus and our innovative approach to technology. To achieve this bold mission, we'll need the help of the best people in all aspects of our business. What we're looking for: We're seeking a dedicated, compassionate, and resourceful Customer Live Chat Representative to join our team. In this position, you will play an important role in helping to convert interested leads into customers and guiding current customers through navigating our innovative immigration form software. In addition to guiding customers through the customer experience, you are also tasked with helping our customers locate the legal information they need to accurately complete their immigration applications. Responsibilities: Act as the first point of contact for many SimpleCitizen customers; Provide prompt, courteous, and accurate live chat support to customers using SimpleCitizen's software to self-generate their immigration applications; Help customers navigate government websites to locate information that they can rely on while using our platform to draft their immigration paperwork; Answer customer inquiries regarding immigration requirements, procedures, and documentation in a compliant way; Aid potential customers in understanding how SimpleCitizen works, aligning their needs with potential solutions offered by the company; Help convert potential leads into customers by providing adequate information to help customers make purchasing decisions; Schedule phone and video call appointments with potential customers for senior members of the team; Troubleshoot technical issues related to the software and escalate complex issues to the appropriate parties; Maintain detailed and accurate records of customer interactions and transactions; and Contribute to the company's desire to continuously improve our services and software platform for the benefit of our customers and stakeholders. Qualifications and Skills: Very strong communication skills (both written and verbal). Spanish or Chinese language proficiency is a plus. Proficiency in using computers and navigating software applications Experience with VoIP phone systems, Google Suite, and Microsoft products are a plus. Ability to multitask and work efficiently in a fast-paced environment. Compassionate and patient demeanor with a genuine desire to help others. Previous experience in customer service or a similar role (preferred, but not required) Previous account executive and/or inbound sales experience (preferred, but not required) Knowledge of immigration procedures and forms (preferred, but not required - training will be provided). Benefits: Competitive salary: $50,000 - $55,000 per year Eligibility for quarterly bonuses based on performance, after probationary period Unlimited PTO Up to 14 Weeks Parental Leave Full Medical, Vision, Dental Benefits Hybrid work arrangements available, after probationary period Growth-Centered Work Environment

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies owned or affiliated with The Church of Jesus Christ of Latter-day Saints. The Missionary Medical department is hiring a two-year Claims & Customer Solutions Representative. Join a mission-driven team that ensures missionaries and their families receive timely, accurate healthcare support. You'll combine compassionate service with precise claims work to protect participants from administrative burdens and keep care moving. You'll make thoughtful decisions on complex issues, with leadership guidance available when needed. Accuracy and efficiency are critical to meeting expectations for participants and internal stakeholders. Responsibilities * Process medical and dental claims accurately, including appeals and coordination of benefits. * Resolve billing notices and coordinate care with the Missionary Medical Nurse team. * Prevent collections activity for missionaries proactively. * Provide timely, professional support via phone, email, and in person. * Meet service-level standards for call response and resolution. * Document thoroughly and communicate clearly with stakeholders. * Manage plan payments, recoveries, receipts, and posting adjustments. * Partner with Accounting to identify overpayments and execute recoveries. * Contribute to special projects and cross-functional initiatives. Work Environment and Schedule Hybrid work environment based in Salt Lake Valley with remote flexibility. Team members split time between on-site and home office to support work/life balance and operational needs. Occasional in-person meetings or training may be required. Minimum Qualifications * High School Diploma or equivalent * Advanced knowledge of claims processing and health plan design * Strong judgment, problem-solving, and communication skills Preferred: * Familiarity with IT systems and project management * Broader healthcare operations knowledge (membership, medical management, provider contracting) * Professional verbal and written skills * Alignment with DMBA's mission to support missionaries What We Offer * Competitive pay * Rich medical, vision, and dental benefits with low premiums - one of the top health plans in Utah * Robust retirement planning: 401(k) company match, 8% Employer Discretionary Retirement Contribution (free money for retirement), life insurance, and onsite financial planners at no cost * Generous paid leave plan starting day one, your birthday off, additional sick leave, and 12 paid holidays * Award-winning wellness program with health coaching, ability to earn 3 extra days off annually, fun activities, and an onsite gym * Tuition reimbursement * Career development through company-sponsored programs and over 5,000 on-demand online training courses * Hybrid work schedules available depending on position * Employee Assistance Program

Specializing in cruises, resorts, and theme park vacations, True Adventure Travel takes the guesswork out of travel planning. With trusted partnerships and personalized service, we help clients enjoy unforgettable journeys with ease. Our expert team tailors each trip to meet the unique interests and preferences of our clients, ensuring a seamless and enjoyable travel experience from start to finish. Role Description This is a part-time, remote role for a Travel Customer Representative. The Travel Customer Representative will provide exceptional customer service, support, and satisfaction by assisting clients with travel inquiries, bookings, and itinerary changes. Day-to-day tasks will include communicating with clients via phone, email, or chat to resolve issues, answer questions, and offer travel advice. Additionally, the representative will ensure a positive customer experience by maintaining thorough knowledge of travel destinations and services offered by True Adventure Travel. Qualifications Excellent Communication and Customer Experience skills Ability to work independently and remotely High school diploma or equivalent Previous experience in a customer service or travel-related role is a plus

Call Center Agent* South Jordan, UT Job description Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an integral part in helping drive traffic to the dealership. Call center experience is required. Immediate training and ongoing support are provided. If you consider yourself a "go-getter" we want to hear from you! Please apply! Job Responsibilities Handling both inbound and outbound scripted calls to current Riverton Chevrolet customers Answering customer questions and addressing concerns with honesty and accuracy Updating CRM with customer information Qualifications/Requirements Confident and professional phone manner Strong record of positive customer satisfaction results Self-motivated, persuasive, and upbeat personality is a MUST! Coachable and trainable Must be flexible and able to work between the hours of 7:00 AM to 6:00 PM Additional Information Pay is hourly base pay + bonuses + benefits + paid training and more Closing Remarks Riverton Chevy is a family owned company and is well known for having the highest paid BDC in all of Utah. We hire good people, and train the talent. If you have experience with calls and want to work at a company that pays well, and treats you like a person instead of a number, then you should apply.

Call Center Agent*South Jordan, UTJob description Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an integral part in helping drive traffic to the dealership. Call center experience is required. Immediate training and ongoing support are provided. If you consider yourself a "go-getter" we want to hear from you! Please apply! Job Responsibilities Handling both inbound and outbound scripted calls to current Riverton Chevrolet customers Answering customer questions and addressing concerns with honesty and accuracy Updating CRM with customer information Qualifications/Requirements Confident and professional phone manner Strong record of positive customer satisfaction results Self-motivated, persuasive, and upbeat personality is a MUST! Coachable and trainable Must be flexible and able to work between the hours of 7:00 AM to 6:00 PM Additional Information Pay is hourly base pay + bonuses + benefits + paid training and more Closing Remarks Riverton Chevy is a family owned company and is well known for having the highest paid BDC in all of Utah. We hire good people, and train the talent. If you have experience with calls and want to work at a company that pays well, and treats you like a person instead of a number, then you should apply.

What's in it for you?! Tremendous career advancement opportunities! Fitness Centers\/Gym Subsidies and fitness trackers! Health and wellness programs! 401k company match! Employee stock purchase plan! Basic life insurance! Very generous PTO plus 14 paid holidays! PTO for volunteer work you are passionate about! Comprehensive benefits package with dental and vision! Pet Insurance! Flexible spending accounts! New Parents get 12 weeks of 100% PTO, for birth or adoption! Tuition reimbursement! If that's you, let's talk! Job Type : Contract Location : Salt Lake City, Utah Pay : Great Pay! Job Description What you will be doing: Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies, and processes. Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers, and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Research, analyze, verify, reconcile, and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Focus on activities such as Financial Adjustments, Status Adjustments, Account Maintenance, and Customer Communications. Answer incoming calls and report conditions affecting customer satisfaction. Perform timely and accurate follow\-up on account inquiries and provide accurate information on deposit products offered. Demonstrate strong problem resolution skills and solid organization and communication skills with a strong attention to detail. Escalate reports of exceptional service and complaints. Complete core corporate training and develop solid knowledge of systems. Self\-motivate to consistently improve knowledge to advance service capabilities. Maintain knowledge of all Retail Servicing policies and procedures. Keep all training documentation organized and remain aware of new information. Operate within compliance policies and procedures. Perform manual research of accounts and record comments clearly. Process and update deposit applications on the system. Make outgoing calls to provide information and clarify questions. Ensure updates to the database are complete and accurate. Be proficient in all systems necessary to provide effective customer service. Assist in other business areas as needed and accurately track all work completed. Meet or exceed department standards for productivity and quality. Demonstrate flexibility and a team\-oriented attitude to support the business. Identify system issues and process improvements. Experience you will need: Minimum education: High School Diploma or Equivalent. Some banking experience or a customer service background. Excellent knowledge of multiple business area processes and procedures. Excellent knowledge of applicable department systems. Demonstrated ability to manage multiple priorities in a time\-sensitive environment. Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues. Familiarity with Microsoft applications with emphasis on Word\/Excel. Excellent oral and written communication skills. Excellent data entry skills. Proven ability to consistently meet individual, team, and department goals. Has developed specialized skills or is multi\-skilled through job\-related training. Takes a broad perspective to problems and identifies new, less obvious solutions. Completes work with a limited degree of supervision. Proven ability to meet strict attendance guidelines. Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days Daman Lyng #INDEH123 "}}],"is Mobile":false,"iframe":"true","job Type":"Contract","apply Name":"Apply Now","zsoid":"675521051","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"ZR_2772_JOB"},{"field Label":"Industry","uitype":2,"value":"Customer Service"},{"field Label":"Salary","uitype":1,"value":"$22 \- $22 Hourly"},{"field Label":"RecruiterEmail","uitype":25,"value":"***************************"},{"field Label":"City","uitype":1,"value":"Salt Lake City"},{"field Label":"State\/Province","uitype":1,"value":"Utah"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"84101"}],"header Name":"Retail Deposits Servicing Call Center Specialist #ESC6663","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00217003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********04525025","FontSize":"12","google IndexUrl":"https:\/\/experthiring.zohorecruit.com\/recruit\/ViewJob.na?digest=sMbtVfIJ.gpvkvria7MtyOFocp64pV9Sztjz6sYhkAQ\-&embedsource=Google","location":"Salt Lake City","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Call Center Representative Requirements: High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

Job Description The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management • Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. • Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. • Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. • Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. • Proactively identify potential issues and resolve them before escalation. Communication and Support • Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. • Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. • Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization • Accurately document all customer interactions, service requests, and status updates in the appropriate systems. • Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. • Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management • Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. • Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration • Collaborate with internal teams to coordinate service workflows and ensure seamless communication. • Proactively share customer feedback and insights with the team to improve overall service quality. • Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies • Proficient in Microsoft Office applications (Word, Excel, Outlook). • Ability to guide, motivate, and develop team members. • Expertise in managing and resolving disputes effectively. • Flexible and creative problem-solving skills and a proactive, customer-focused mindset • Advanced communication skills with the ability to communicate clearly and effectively across different mediums. • Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. • Comfort in presenting ideas and solutions to management and stakeholders. • Exceptional active listening skills and the ability to empathize with customers. • Time management and multitasking skills to handle multiple requests efficiently. • Build trust and rapport with both customers and internal teams. • Positive, solution-focused attitude with a commitment to accountability and self-improvement. • Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications • Associate degree or equivalent experience. • Minimum of 5 years of relevant customer service experience required. • Strong multitasking skills and ability to train and lead team members effectively. Physical Demands • Prolonged periods of sitting while working on a computer. • Occasional standing, bending, and other physical activities to support office or service-related tasks. • Repetitive hand movements associated with data entry and computer work. • Ability to lift and move up to 45 lbs. without assistance. Working Environment • Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. • Minimal travel may be required for training or customer support activities

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies owned or affiliated with The Church of Jesus Christ of Latter-day Saints. The Missionary Medical department is hiring a two-year Claims & Customer Solutions Representative. Join a mission-driven team that ensures missionaries and their families receive timely, accurate healthcare support. You'll combine compassionate service with precise claims work to protect participants from administrative burdens and keep care moving. You'll make thoughtful decisions on complex issues, with leadership guidance available when needed. Accuracy and efficiency are critical to meeting expectations for participants and internal stakeholders. Responsibilities Process medical and dental claims accurately, including appeals and coordination of benefits. Resolve billing notices and coordinate care with the Missionary Medical Nurse team. Prevent collections activity for missionaries proactively. Provide timely, professional support via phone, email, and in person. Meet service-level standards for call response and resolution. Document thoroughly and communicate clearly with stakeholders. Manage plan payments, recoveries, receipts, and posting adjustments. Partner with Accounting to identify overpayments and execute recoveries. Contribute to special projects and cross-functional initiatives. Work Environment and Schedule Hybrid work environment based in Salt Lake Valley with remote flexibility. Team members split time between on-site and home office to support work/life balance and operational needs. Occasional in-person meetings or training may be . Minimum Qualifications High School Diploma or equivalent Advanced knowledge of claims processing and health plan design Strong judgment, problem-solving, and communication skills Preferred: Familiarity with IT systems and project management Broader healthcare operations knowledge (membership, medical management, provider contracting) Professional verbal and written skills Alignment with DMBA's mission to support missionaries What We Offer Competitive pay Rich medical, vision, and dental benefits with low premiums - one of the top health plans in Utah Robust retirement planning: 401(k) company match, 8% Employer Discretionary Retirement Contribution (free money for retirement), life insurance, and onsite financial planners at no cost Generous paid leave plan starting day one, your birthday off, additional sick leave, and 12 paid holidays Award-winning wellness program with health coaching, ability to earn 3 extra days off annually, fun activities, and an onsite gym Tuition reimbursement Career development through company-sponsored programs and over 5,000 on-demand online training courses Hybrid work schedules available depending on position Employee Assistance Program