Call center representative jobs in Oxnard, CA

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: Rails is looking for a Wholesale Customer Service Representative with a proven ability to consistently deliver excellent customer service to boutique clients and find creative solutions to all customer issues. Key Responsibilities: Managing customer inquiries, primarily from RAILS' boutique clients Contacting domestic accounts for shipping approvals, order statuses, and adjustments Tracking inventory for OTS orders and allocating inventory to accounts Building and maintaining strong relationships with RAILS' wholesale accounts and account executives Consistently providing excellent customer service Troubleshooting and resolving problems in a timely manner Reviewing return and exchange requests Working cross functionally with other departments across the organization as needed to resolve client issues Additional responsibilities as required Requirements: Minimum 1 year of experience providing customer service, primarily for wholesale customers Apparel industry experience Experience with NetSuite a plus Excellent verbal and written communication skills - must be able to maintain consistent and organized communication with customers and sales staff Strong computer skills - intermediate Microsoft Office and Google experience at a minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats Customer centric with positive attitude at all times Independent and driven for personal and professional success Ability to work successfully in both a group setting and independently Creative thinker who is organized and efficient

Do you have the charisma to make travelers feel at home, the patience to solve even the trickiest of travel puzzles, and the language skills to connect with our Tagalog-speaking passengers? If so, Pacific Aviation is ready to welcome you aboard at Los Angeles International Airport (LAX)! We're Pacific Aviation-the dedicated team behind seamless airport experiences. As the friendly face passengers rely on, you'll be the guide who makes their journey as smooth as possible. Whether it's assisting with check-ins or easing boarding processes, you'll play a key role in turning travel moments into positive memories. Your Mission: As an Airline Customer Service Agent, you'll be the friendly face that guides passengers through their travel journey. Here's how you'll make an impact: Warm Welcomes & Friendly Farewells: Greet passengers with a smile at the check-in counters, ensuring they feel valued from the start to the end of their journey. Boarding Pro: Assist with boarding announcements, documentation checks, and ensuring smooth boarding and deplaning processes. Travel Expert: Provide accurate information to passengers, answering their questions and helping them navigate the airport confidently. Team Collaborator: Work closely with your team and airline personnel to ensure a seamless passenger experience. Requirements What You Bring: Bilingual Brilliance: Fluency in both Tagalog and English (spoken and written) to provide clear communication and exceptional service. Customer Service Savvy: You're approachable, patient, and passionate about helping others. Team Spirit: You thrive in a team environment, collaborating with coworkers to achieve common goals. Attention to Detail: You have an eagle eye for accuracy, ensuring documentation and boarding processes are seamless. Flexibility & Reliability: Available for part-time shifts, including mornings (5:30 AM - 11:30 AM) and evenings (4:30 PM - 10:30 PM), including weekends and holidays. Positive Attitude: You bring a “whatever it takes” mindset to keep things running smoothly. Legal Eligibility: Authorized to work in the U.S. without sponsorship. Benefits Pay: $22.50 per hour Health & Wellness: Access to medical, dental, and vision benefits. Financial Security: 401(k) program with company contribution. Work-Life Balance: Paid time off to relax and recharge. Growth & Learning: Paid training to set you up for success. Team Perks: Referral Bonuses: Bring your friends along for the ride! Cell Phone Reimbursement: Stay connected with ease. Parking Discounts: Because your commute should be hassle-free. Uniforms Provided: Look sharp without the extra expense. Note: During orientation and any pre-employment gap while awaiting clearance from U.S. Customs and Border Protection (CBP), you'll be compensated at a reduced rate of $17.28 per hour. Once cleared, your pay will be adjusted to the standard hourly rate stated above.

Job DescriptionSalary: $20.00 - $24.00 Elite Rooter is a leading home services plumbing company dedicated to providing exceptional customer service and quality solutions to homeowners. We pride ourselves on our commitment to exceeding customer expectations and ensuring complete satisfaction. As we continue to grow and expand our operations, we are seeking a dedicated and enthusiastic Customer Service Representative to join our team. Job Summary: The Customer Service Representative will serve as the primary point of contact for our customers, delivering outstanding service and support across various communication channels. This role will involve assisting customers with inquiries, scheduling service appointments, resolving issues, and maintaining positive relationships to enhance the overall customer experience. Responsibilities: 1. Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email and online. Listen actively to customers' concerns, questions, and feedback, demonstrating empathy and understanding. Provide accurate and detailed information about our services, pricing, scheduling, and policies to assist customers effectively. 2. Appointment Scheduling: Maintain our scheduling software/systems to ensure accurate and up-to-date appointment records and book appointments Communicate appointment details, including date, time, and technician information, to customers in a clear and timely manner. 3. Issue Resolution: Identify and troubleshoot customer issues, concerns, and complaints, working to resolve them promptly and satisfactorily. Collaborate with internal teams, including technicians and managers, to address complex or escalated customer issues effectively. Follow up with customers to ensure that issues are resolved to their satisfaction and maintain records of customer interactions and resolutions. 4. Customer Relationship Management: Build and maintain positive relationships with customers by providing personalized attention and exceptional service. Proactively reach out to customers to ensure satisfaction, gather feedback, and identify opportunities for improvement. Anticipate customer needs and offer additional services or products that may benefit them based on their preferences and past interactions. Qualifications: Previous experience in customer service or a related field, preferably in the home services industry. Excellent communication skills, both verbal and written, with a professional and courteous demeanor. Strong problem-solving and decision-making abilities, with a focus on delivering effective solutions to customer issues. Proficiency in computer applications, including Microsoft Office suite and online applications Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment. Strong attention to detail and accuracy in data entry and record-keeping.

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada. Job Description Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. PRIMARY RESPONSIBILITIES Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Upsell products and services. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned. Additional Information

Our team at Interconvey Pact possesses extensive expertise in app development, backed by years of experience in the industry. We have a deep understanding of the latest technologies, trends, and best practices, ensuring that we deliver top-notch solutions tailored to your specific requirements. Job Description As a Call Center Representative at [Company Name], you will play a pivotal role in delivering exceptional customer service experiences. You will be the first point of contact for our customers, providing information, resolving issues, and ensuring their satisfaction. We are seeking motivated individuals who are excellent communicators, problem solvers, and team players to join our dynamic team. Key Responsibilities: Customer Interaction: Handle inbound and outbound calls professionally and courteously. Assist customers with inquiries, concerns, and requests. Provide accurate information about our products/services and assist in resolving issues. Problem Solving: Identify customer needs and concerns, and proactively find solutions. Escalate complex issues to the appropriate department or supervisor when necessary. Use available resources, including knowledge base and training materials, to address customer inquiries effectively. Data Entry and Documentation: Accurately record and maintain customer information in our CRM system. Document customer interactions and outcomes. Generate reports as required by the team or management. Team Collaboration: Collaborate with team members to ensure a cohesive and supportive work environment. Share feedback and insights with colleagues and supervisors to continuously improve customer service processes. Qualifications Exceptional communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and composed in high-pressure situations. Basic computer proficiency and the ability to navigate CRM systems. Customer-focused with a positive attitude. Additional Information All your information will be kept confidential according to EEO guidelines.

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills

We are looking for a skilled and professional Call Center Representative to join our Customer Services team. Your primary role is to provide assistance to our clients through phone calls and emails. You are responsible for answering their queries efficiently and in a timely manner. You will provide all the necessary information to the clients while adhering to our company policy and procedures. To be successful in this role, you should have extraordinary communication skills to handle all types of customers. In addition to this, you should have proficient knowledge of our company's policy and services. This will help you to troubleshoot any issue faced by the clients faster. If you feel you can carry out the duties and responsibilities of this role diligently then send in your applications to us right away! Requirements Make and attend necessary phone calls - inbound and outbound calls. Provide the required information to the customers Resolve any queries regarding the services of the company Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible Search for the sales opportunities as they arise and make full use of it Identify potential customers and make the necessary sales pitch Maintain cordial relationships with customers Maintain database by updating customer information on daily basis Explain new features to the customers and answer their questions Write communication scripts for inbound calls Keep the team informed about customer calls and demos on a regular basis Bachelor degree in Business Administration or relevant field 2 years of experience of working as a Customer Services Representative or Call Center Representative Proficient in English with extraordinary communication and interpersonal skills Familiar with CRM like Zoho, Hubspot or Salesforce Knowledge of MS Office Efficient in achieving targets Should be a team player Excellent organizational skills Good decision making abilities

We are looking for a skilled and professional Call Center Representative to join our Customer Services team. Your primary role is to provide assistance to our clients through phone calls and emails. You are responsible for answering their queries efficiently and in a timely manner. You will provide all the necessary information to the clients while adhering to our company policy and procedures. To be successful in this role, you should have extraordinary communication skills to handle all types of customers. In addition to this, you should have proficient knowledge of our company's policy and services. This will help you to troubleshoot any issue faced by the clients faster. If you feel you can carry out the duties and responsibilities of this role diligently then send in your applications to us right away! Requirements Make and attend necessary phone calls - inbound and outbound calls. Provide the required information to the customers Resolve any queries regarding the services of the company Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible Search for the sales opportunities as they arise and make full use of it Identify potential customers and make the necessary sales pitch Maintain cordial relationships with customers Maintain database by updating customer information on daily basis Explain new features to the customers and answer their questions Write communication scripts for inbound calls Keep the team informed about customer calls and demos on a regular basis Bachelor degree in Business Administration or relevant field 2 years of experience of working as a Customer Services Representative or Call Center Representative Proficient in English with extraordinary communication and interpersonal skills Familiar with CRM like Zoho, Hubspot or Salesforce Knowledge of MS Office Efficient in achieving targets Should be a team player Excellent organizational skills Good decision making abilities

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Call Center Representative for Plumbing and/or HVAC Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the primary point of contact for our customers, providing exceptional service and support through phone, email, and chat. Responsibilities: Answer and respond to customer inquiries in a timely and professional manner Resolve customer issues and concerns in a fair and empathetic manner Utilize problem-solving skills to resolve customer issues efficiently Provide product information, pricing, and ordering procedures to customers Handle customer complaints and escalate issues to supervisor as necessary Meet sales targets and contribute to the achievement of team goals Maintain accurate records of customer interactions in our CRM system Participate in training sessions and stay up-to-date on product knowledge and company updates Collaborate with team members to achieve department goals and objectives Requirements: Excellent communication, problem-solving, and conflict resolution skills Ability to work in a fast-paced environment with multiple priorities Strong listening and empathy skills Basic computer skills and proficiency in CRM software

Tel-Us has been in business for 40 years! We are a medium sized call center answering thousands of incoming calls 24/7/365 for all kinds of businesses, medical offices, property management companies and anyone who needs help with their phone calls. We not only take messages we also provide Tier 1 Customer Service, handle appointment scheduling and take on-line orders for various products and services. We are our customer's front line, so we MUST give callers a great first impression over the phone! We customize accounts to meet the needs of our customers, so your attention to detail while on the call and after the call ends is key. We are proud to be an "Essential Service" that continued working through the pandemic 24/7/365, helping our clients stay in business while taking care of thier customers. We answer and handle calls for our clients according to their customized instructions and we ensure that we take accurate and detailed information. Please visit our website to learn more about us! ************** Job Description We are currently looking for people to work in our Los Angeles office who are bilingual (ENG/SPA) who are self-motivated and can be team players. Do you want a job with flexible hours? Are you reliable? Do people tell you that you always have a smile in your voice and that you always sound friendly and professional? Do you like to help people? Do you like to work in fast-paced environment where no two days are the same? Do you like to speak with a variety of people on the phone? Do you pay attention to details? Yes?? Then please keep reading... Qualifications We are looking for people who can learn our system quickly, and are available to work flexible hours. Currently, we are looking for 2-3 people to work in our office afternoons & evenings. We cover 7 days a week, so you must be willing to work on weekends and holidays. Your voice and how you handle calls must represent our customers properly and give the best 1st impression every time! You must speak both English and Spanish well (without a strong accent) and excellent spelling and grammar are very important. You must be able to follow specific instructions. You must type at least 30 words per minute with accuracy on a computer keyboard, pay attention to details and have internet familiarity. We look at quality not quantity. You must be dependable. There is no better way to say that you care, than to come to work on time so that your co-workers can leave on time and our clients calls are answered timely! We will train you on our specific equipment and programs. Additional Information You'll make a difference everyday providing various levels of customer support and learn valuable skills that transfer to any job. Please be sure you are interested in this type of work. You will be sitting at a computer answering calls for long periods of time, interacting with a variety of callers, and learning about hundreds of different industries. Adhering to privacy laws, policies and procedures, being attentive to the callers and keeping a positive attitude is all an important part of the job. We are proud to be an "Essential Service" that helped many of our clients stay in business during the COVID-19 shutdown! We follow and adhere to safety guidelines to maintain the health and well-being of our staff. For more information about our business please visit our website at ************** you may also fill out an Employment Inquiry Form there.

Responsibilities Graphic Design & Production MUST BE PROFICIENT IN ADOBE ILLUSTRATOR AND PHOTOSHOP Design and prepare artwork for a variety of signage products, ensuring they meet customer specifications and production requirements. Operate and maintain equipment such as the Epson SureColor 60600, CNC machines, and RIP software. Collaborate with team members to integrate the Mutoh machine for ADA-compliant signage production. Troubleshoot and perform routine maintenance on printers and production tools. Customer Service Greet customers in person, by phone, and via email, providing friendly and knowledgeable assistance. Guide customers through the design and production process, ensuring a seamless experience from concept to delivery. Maintain clear and proactive communication regarding project timelines, revisions, and approvals. Administrative Manage orders, quotes, and invoices using company software. Maintain accurate records of customer interactions and project details. Please email resume to ************************* Compensation: $22.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Job Description Customer Success Representative Employment Type: Full-Time About the Role We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed. Key Responsibilities Serve as the main point of contact for customer questions, requests, and ongoing support Assist customers with onboarding, setup, or service activation Understand customer needs and guide them through best practices or solutions Follow up with customers to ensure satisfaction and successful use of services Troubleshoot issues and escalate to internal teams when necessary Maintain accurate records of customer interactions, updates, and progress Provide personalized service by understanding customer goals and challenges Monitor customer accounts to identify opportunities for improvement or additional support Collaborate with team members to enhance the customer experience and streamline processes Qualifications Strong communication and interpersonal skills Friendly, patient, and comfortable supporting customers of all backgrounds Ability to problem-solve and manage multiple requests at once Basic computer literacy, including navigating systems or CRMs Experience in customer success, customer service, sales support, or account management is helpful but not required Highly organized, reliable, and detail-oriented Ability to maintain a positive attitude in busy or challenging situations What We Offer Competitive pay with performance bonuses Hands-on training and ongoing coaching Opportunities to grow into senior customer success or account manager roles Supportive and collaborative team environment Ideal Candidate The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long-term relationships with customers. You'll thrive here if you're proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington. Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends. This is an on-site position in Valencia, CA. JOB RESPONSIBILITIES: Handle incoming and outgoing customer service calls (average 75 per shift) Resolve common customer concerns Accurately enter customer order information into Customer Relationship Management database Process documentation requests for initials orders, renewals, and addendums Meet monthly performance expectations as assigned by Management QUALIFICATIONS: Minimum 1-year customer service experience Ability to multi-task Demonstrated problem solving ability Excellent verbal and written communication skills Ability to speak, read and write in English, Spanish preferred SALARY & BENEFITS: $19-20/hour Medical, Dental and Vision (Eligible first day of employment) Flexible Spending Account Life & Disability Insurance 401(k) with Company Match Vacation and Sick Days Paid Holidays Education Assistance Employee Referral Program Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

Job Description Why We Exist and What We Do: At Dr. Squatch (******************* we're raising the bar on men's personal care with our line of natural, high-performance products. We're on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier! About the Role: Dr. Squatch is seeking a Head of Retail (B2B) Fulfillment to lead our global retail fulfillment strategy and team. This role owns retail fulfillment performance across multiple regions and 3PL partners while ensuring our retail partners receive accurate and on-time delivery in a cost-effective manner that supports our margin goals. With a strong retail fulfillment operation already in place, you will continue to develop scalable processes, optimize execution, deepen retailer compliance, and manage multiple direct reports. This role will report to the Senior Director of Fulfillment and Logistics. This is a full-time, hybrid role with company benefits based in Marina Del Rey, CA. The anticipated base compensation range for this role will be $150,000 to $180,000. Compensation will be commensurate with the candidate's experience and local market rates. What You'll Do: Lead and scale Dr. Squatch's retail fulfillment operation across the U.S., CA, U.K., E.U., and AU markets with more on the horizon. Manage daily performance across our key B2B 3PL partners, ensuring optimal service levels, accuracy, and compliance with retailer requirements. Drive continuous improvement in fulfillment speed, cost, quality, and operational consistency. Partner with Planning, Inventory, Retail Sales, and Finance to support retail growth and new channel launches. Oversee retailer compliance (routing guides, OTIF, EDI, etc) and reduce chargebacks through operational rigor. Lead and develop a team of three direct reports with plans to expand as the retail channel grows globally. About You: 5+ years of experience in retail fulfillment, distribution, or supply chain operations. Proven success managing multiple 3PL partners and high-volume retail fulfillment. Experience handling master case replen and display programs. Deep knowledge of retail fulfillment vernacular (MABDs, OTIF, all the EDI doc numbers, etc) and freight modes (LTL, FTL, Consolidation). Expertise in major retailer compliance standards and routing guides across the grocery, club, mass, drug, convenience, specialty retail, value/liquidators, and military categories. Bonus: If you also have experience with international retail fulfillment (e.g., CA or UK). Strong capability to analyze compliance fines and deductions, mitigate the causes, and/or dispute the chargebacks when appropriate. A general understanding of tech integrations and order data flow. Strong analytical, process improvement, and KPI-driven leadership capabilities. Experience using a BI tool for analytical reporting. Preferably with Looker. Experience in high-growth CPG or omnichannel environments strongly preferred. Excellent communication skills and ability to work cross-functionally. Ability to work from our Los Angeles HQ on a hybrid schedule. Ability to travel as needed to visit 3PLs and co-manufacturers. #LI-BD1 #LI-HYBRID #LI-FULLTIME Who We Are: Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership. We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products! For Applicants with Disabilities. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed. For Information regarding Data Privacy , please review ******************************* Unsolicited Resume Policy. Dr. Squatch ("DRSQ") employs an internal Talent Acquisition department. Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies ("Agency"). Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ's Talent Acquisition team is responsible for all candidate presentations to our hiring managers. To protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ's resume database will be considered property of Dr. Squatch. DRSQ will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resume. This also includes partial resumes, LinkedIn profiles, general candidate profiles, and/or candidate details or information. DRSQ will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. DRSQ's Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement. DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.

Join our Team! Are you someone who thrives in a fast-paced environment, loves helping others, and knows how to bring positivity to every conversation? We're growing-and looking to build on our greatest strength: our people. Come be a part of a team where your energy, accuracy, and attitude make all the difference! About the Role As a Client Experience Representative, you'll be a frontline hero-serving as a key contact for both service providers and premises owners. Handling calls and emails daily, you'll assist clients with inquiries, guide them through essential processes, and ensure every interaction reflects our client's commitment to exceptional service and code compliance. This is a productivity-tracked role where speed, accuracy, and customer satisfaction are critical to success. But don't worry-we set you up for success with in-depth training and a clear path for growth. About Our Client We support the leading inspection, testing, and maintenance compliance software provider serving fire departments and local governments across the U.S. Our work helps communities stay safe, connected, and compliant-every day. Key Responsibilities Handle inbound and outbound communication (calls/emails) with professionalism and accuracy Assist service providers and property owners with questions, next steps, and process guidance Document all customer interactions and issues in our CRM Maintain a working knowledge of our clients services, tools, and escalation protocols Deliver best-in-class service by maintaining a calm, efficient, and friendly tone at all times Collaborate with internal departments to resolve complex issues and share feedback Requirements Experience: 2+ years of customer service or retail experience Background: call center, service desk, or front-line support experience preferred Tech-Savvy: Previous experience using CRM systems preferred Traits: Dependable, attentive, eager to learn, self-starter, positive attitude Education: High School diploma, Associate's degree or higher preferred Benefits All TSI teammates are eligible for perks including: Pay starting at $17.81/hr High Growth / Rewarding Environment Bonuses Sick Time PTO Health Insurance 401k matching Snacks/Drinks Hiring Now! Location 27819 Smyth Drive, Valencia, CA 91355 Company Culture & Mission Tri Source International makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!

Interact with callers to creatively and proactively meet their needs. Join a recession proof industry and a growing agency where you will get out what you put in. All of our team members start at $15/ hour while we train you for the first 60 days. Your salary then increases according to your performance. After an introductory period and completion of your licensing you will have the ability to earn commission on cross sold lines of business or move into an insurance advisor opportunity and earn 100% commission on the accounts you work. Our top insurance agents earn over 6 figures. Set your own goals and get to them fast. The sky is the limit. This position is open to those authorized to work in the US and residing in CA, TX, MI, and CO only. Requirements Experience in customer interaction, problem solving. A team player who has as strong work ethic, thrives under pressure, takes initiative and enjoys a challenge. Bilingual Spanish speaker is preferred but not required. Please upload a cover letter letting us know why you are attracted to this particular position and why you see yourself being an asset to our team, along with your resume for consideration. We look forward to virtually meeting you soon!

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada. Job Description Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. PRIMARY RESPONSIBILITIES Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Upsell products and services. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned. Additional Information

Why We Exist and What We Do: At Dr. Squatch (******************* we're raising the bar on men's personal care with our line of natural, high-performance products. We're on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier! About the Role: Dr. Squatch is seeking a Head of Retail (B2B) Fulfillment to lead our global retail fulfillment strategy and team. This role owns retail fulfillment performance across multiple regions and 3PL partners while ensuring our retail partners receive accurate and on-time delivery in a cost-effective manner that supports our margin goals. With a strong retail fulfillment operation already in place, you will continue to develop scalable processes, optimize execution, deepen retailer compliance, and manage multiple direct reports. This role will report to the Senior Director of Fulfillment and Logistics. This is a full-time, hybrid role with company benefits based in Marina Del Rey, CA. The anticipated base compensation range for this role will be $150,000 to $180,000. Compensation will be commensurate with the candidate's experience and local market rates. What You'll Do: Lead and scale Dr. Squatch's retail fulfillment operation across the U.S., CA, U.K., E.U., and AU markets with more on the horizon. Manage daily performance across our key B2B 3PL partners, ensuring optimal service levels, accuracy, and compliance with retailer requirements. Drive continuous improvement in fulfillment speed, cost, quality, and operational consistency. Partner with Planning, Inventory, Retail Sales, and Finance to support retail growth and new channel launches. Oversee retailer compliance (routing guides, OTIF, EDI, etc) and reduce chargebacks through operational rigor. Lead and develop a team of three direct reports with plans to expand as the retail channel grows globally. About You: 5+ years of experience in retail fulfillment, distribution, or supply chain operations. Proven success managing multiple 3PL partners and high-volume retail fulfillment. Experience handling master case replen and display programs. Deep knowledge of retail fulfillment vernacular (MABDs, OTIF, all the EDI doc numbers, etc) and freight modes (LTL, FTL, Consolidation). Expertise in major retailer compliance standards and routing guides across the grocery, club, mass, drug, convenience, specialty retail, value/liquidators, and military categories. Bonus: If you also have experience with international retail fulfillment (e.g., CA or UK). Strong capability to analyze compliance fines and deductions, mitigate the causes, and/or dispute the chargebacks when appropriate. A general understanding of tech integrations and order data flow. Strong analytical, process improvement, and KPI-driven leadership capabilities. Experience using a BI tool for analytical reporting. Preferably with Looker. Experience in high-growth CPG or omnichannel environments strongly preferred. Excellent communication skills and ability to work cross-functionally. Ability to work from our Los Angeles HQ on a hybrid schedule. Ability to travel as needed to visit 3PLs and co-manufacturers. #LI-BD1 #LI-HYBRID #LI-FULLTIME Who We Are: Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership. We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products! For Applicants with Disabilities. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed. For Information regarding Data Privacy , please review ******************************* Unsolicited Resume Policy. Dr. Squatch (“DRSQ”) employs an internal Talent Acquisition department. Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies ("Agency"). Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ's Talent Acquisition team is responsible for all candidate presentations to our hiring managers. To protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ's resume database will be considered property of Dr. Squatch. DRSQ will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resume. This also includes partial resumes, LinkedIn profiles, general candidate profiles, and/or candidate details or information. DRSQ will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. DRSQ's Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement. DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.