Call center representative jobs in Plano, TX - 1,437 jobs

The CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition, partnering closely with Engagement Managers, Fulfillment Executors, and Data Analysts. The objective is to ensure continuity of service, transparent communication, and optimal customer satisfaction during migrations and disconnections. CSAT measurement & improvement: Run structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions. Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership. Stakeholder collaboration Work hand‑in‑hand with Engagement Managers and client sales teams to align messaging and resolve customer concerns quickly. Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences. Compliance & documentation Adhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record. Outcomes & KPIs (program‑aligned) Customer Satisfaction (CSAT): Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods. (Program emphasis on “optimal customer satisfaction.”) First‑Contact Resolution (FCR): Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks. Communication Quality: 100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents. Data Hygiene: 100% accurate case logging and disposition updates in trackers/dashboards. Qualifications: 2-4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes. Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders. Experience with ticketing/CRM tools and structured survey/feedback collection. Salary Range: $40,000 - $55,000 per year

Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement. Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system. Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Verifies insurance coverage or determines patient self-pay responsibility and provides cost information

**Spanish is a Requirement** Compensation: $55k-$65k Plus Bonus (Up to $1000/Month) The Customer Service Representative (CSR) serves as the primary liaison between Us and the client, providing exceptional service throughout the post-sales process. This role is responsible for managing customer inquiries, ensuring order accuracy, coordinating with internal departments, and enhancing the overall customer experience. The CSR is a solutions-oriented communicator who ensures client satisfaction while supporting operational efficiency. Core Competencies Customer-Centric Mindset Analytical Problem-Solving Attention to Detail and Accuracy Composure and Patience Exceptional Communication Skills Adaptability and Flexibility Professionalism and Positive Demeanor Dependability and Accountability Multitasking and Organizational Efficiency Essential Duties And Responsibilities Customer Service and Communication Answer the phone with a positive, energetic voice; listen attentively to the customer. Answer all emails in a timely and professional manner. Contact customers via phone or email with follow-up information. Provide customers with order confirmation and shipping information. Assist customers in problem resolution and escalate to the Customer Service Manager when needed. Resist telling a customer “no” until all resources have been exhausted. Always offer a solution if the exact material requested is unavailable. Work directly with the Customer Service Manager on any difficult situations. Order Management and Processing Receive and process customer orders via phone, email, online portal, ensuring timeliness and accuracy. Monitor open orders and proactively manage any delays or updates. Obtain necessary information from customers to ensure prompt and efficient order processing. Provide accurate pricing and inventory information. Sales and Technical Support Provide support to the sales team with any administrative or customer-related needs. Deliver basic technical assistance to customers; escalate complex inquiries to the Sales or Technical team. Maintain a solid grasp of the products and services offered to effectively assist customers and the sales team. Documentation and System Management Keep up-to-date customer notes and records in the NetSuite system. Maintain good communication with the warehouse to ensure accurate order fulfillment and status updates. Administrative and Organizational Duties Maintain accurate and complete documentation of customer interactions in NetSuite. Assist with invoicing support and shipping documents as needed. Support warehouse and fulfillment activities with clear communication and paperwork. Proactively identify potential issues in order flow and escalate accordantly. Routine Duties And Responsibilities Ensure customer complaints are addressed and resolved in a timely manner Prepare order entry and ensure data is accurate Maintain clear communication with your team; it is essential Have a solid grasp of our products and services we offer Ensure that management personnel are kept informed of all pertinent customer issues Other duties as assigned and directed Supervisory Responsibilities This position has no supervisory responsibilities. Supervision Received This position reports to the Customer Service Manager. People Contact Ability to work with other employees, customers and vendors. Qualifications Demonstrated proficiency with Microsoft Office Suite and CRM System (NetSuite) Capable of operating standard office equipment Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple responsibilities effectively. Able to perform work with a high degree of precision Comfortable working in a fast-paced setting with frequent interruptions while maintaining focus and productivity. Possesses excellent telephone etiquette and customer service skills, with the ability to remain calm and professional when interacting with difficult or upset customers. Education And/Or Experience Required: High School Diploma, Associates Degree or higher preferred but not required. 1-2 years of customer service and data entry experience. Preferred experience: 5 years' experience working in an office environment with business-to-business customer service duties. Certificates, Licenses, Registrations Required: Valid Driver's License Language Skills Must be able to communicate effectively both in writing and verbally in English and Spanish to interact with clients and other employees. Ability to write and read reports. Mathematical Skills Must be able to formulate and comprehend business math calculations. Excellent basic arithmetic skills Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Physical Demands The physical requirements consist of walking, turning the head and torso, stooping, kneeling, reaching, grasping, bending, and flexing the arms, legs, wrists, hands, and fingers. The senses of being able to see, hear, and have full power of speech are required. Work Environment This position will be working primarily indoors. Exposure to warehouse environment such as noise, dust, odors and fumes, chemicals and adhesives. May be required to go outside for the purpose of viewing product with a customer, which may be hot, cold, wet, and dirty. The noise level in the work environment is usually moderate.

Pay: $17-$18 per hour Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch) Temp-HIRE We are seeking a reliable and customer-focused Customer Service Representative (CSR) to join our team. This role involves assisting customers with rental car pick-up and drop-off, performing vehicle inspections, and ensuring a smooth and positive experience. Key Responsibilities Greet and assist customers during vehicle pick-up and drop-off. Complete paperwork and checklists following vehicle inspections. Perform light cleaning of vehicles when necessary. Work primarily outdoors with some duties inside the warehouse. Qualifications Strong customer service and communication skills. Ability to work in outdoor conditions. Detail-oriented and organized. Previous experience in customer service or automotive industry is a plus. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

About Us: Born from Loloi Rugs - an industry leader that has been trusted by thousands of the world's top designers and retail stores - Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Joon Loloi is looking for a talented Customer Service Representative. Here at Loloi we craft products to create beautify spaces and we are seeking to develop a unique customer experience that embodies eCommerce, inspiration, value add services, design tools, and community for design enthusiasts and trade professionals alike. Our Customer Service Representative will most often be the first point of contact for our customers, handling inbound and outbound calls with professionalism, courtesy, and efficiency. The primary responsibility will be to provide exceptional customer service and support, resolving inquiries, and ensuring overall customer satisfaction. This position requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. As an integral part of the Joon Loloi Customer Experience Team, this role will work closely with Training, Branding, and Merchandising to ensure they have a deep understanding of the product, the brand and provide exceptional service through every customer contact. This position is based on-site Monday-Friday at our Dallas, TX headquarters. Responsibilities Handle Inbound Calls: Receive incoming calls from customers, addressing their queries, concerns, and requests promptly and accurately. Offer personalized solutions to meet their specific needs Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, confirm appointments, or inform customers about new products and services Customer Support: Provide excellent customer support via phone, email, or chat. Assist customers with troubleshooting issues, navigating through products/services, and resolving complaints to ensure a positive experience Product Knowledge: Acquire in-depth knowledge of the company's products, services, and processes to effectively assist customers and address their inquiries Data Entry: Accurately document customer interactions, inquiries, and feedback in the company's database or CRM system. Maintain detailed records for future reference and follow-up Problem Resolution: Proactively identify and resolve customer issues, ensuring their concerns are addressed in a timely and satisfactory manner Upselling and Cross-Selling: Identify opportunities for upselling or cross-selling products and services to customers, enhancing their overall experience and contributing to revenue growth Team Collaboration: Work collaboratively with other team members and departments to ensure smooth operations, escalate complex issues when necessary, and participate in ongoing training and skill development Adherence to Policies: Comply with company guidelines, call center protocols, and established processes to maintain high-quality service delivery and uphold the organization's reputation Performance Metrics: Achieve individual and team performance goals, including call handling metrics, customer satisfaction scores, and sales targets, as applicable Experience, Skills, & Ability Requirements High school diploma or equivalent; additional education or certifications are a plus Previous experience in a call center or customer service role is preferred but not mandatory Previous experience in design or keen interest in interior design Excellent communication skills, both verbal and written, with a strong command of the English language Active listening skills and the ability to empathize with customers' needs and concerns Strong problem-solving skills and the capacity to think quickly on your feet Basic computer proficiency and familiarity with CRM software and call center systems Patience, resilience, and a positive attitude even during challenging interactions Ability to multitask and manage time effectively in a fast-paced environment Willingness to work flexible hours, including evenings, weekends, and holidays, if required Highly organized and skilled at time management Possess personal qualities of integrity, credibility, and commitment to corporate mission What We Offer Comprehensive health, dental, and vision benefits 401(k) with employer match Paid parental leave A culture that fosters ongoing growth opportunities A stable, growing family-owned company that looks after its employees Loloi Rugs/Joon Loloi does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Type: Contract to Hire We are seeking a Technical Customer Service Representative to support proprietary technology platforms and deliver an exceptional, white-glove customer experience. This role blends technical troubleshooting, customer support, and detailed review of home inspection data. You will help guide users through setup, connectivity, and product usage while ensuring accuracy and professionalism across every interaction. Responsibilities Conduct digital quality assurance on self-guided home inspections: review photos, validate details, and identify issues. Guide customers through virtual or phone-based home inspections step-by-step. Assist users with installation, setup, WiFi connection, app usage, and sensor connectivity. Troubleshoot issues such as device pairing, alerts, and connectivity problems. Document calls, resolutions, and inspection findings to support process and product improvements. Make proactive outreach calls to improve product adoption and customer satisfaction. Maintain clear, professional communication via phone, email, and text. What We're Looking For High School Diploma or GED required; bachelor's degree preferred. 1+ year of experience in technical support, help desk, call center, or field service. Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart-home systems. Strong communication skills and problem-solving ability. High attention to detail and ability to thrive in a fast-paced environment. Customer-first mindset, proactive attitude, and willingness to learn. Ability to work onsite with flexibility across different shifts. Why This Role Is Great Collaborative, dynamic environment. Opportunities for professional growth, including training and advancement into tech support, product specialist, or leadership roles. Direct exposure to innovative technology and hands-on product improvement.

SNI Companies has partnered with a reputable financial services company in Irving, TX that is seeking a Bilingual Customer Service Advisor to join their team. This opportunity is ideal for someone interested in a role that combines both sales and customer service skills. This is a hybrid opportunity, 80% remote, 20% in office. Candidates will be required to complete training on-site. Responsibilities: Following established procedures and guidelines answering a wide variety of inbound calls from new and existing customers with the highest degree of courtesy and professionalism Listens attentively to customer needs and concerns; demonstrates empathy while maximizing opportunity to build rapport with the customer. Recognizes and creates potential sales opportunities that support the sales team Consistently meets established call handling and lead generation metrics. Builds and maintains effective internal working relationships and supports team in meeting company goals. Job Qualifications: 5 years plus previous sales experience in a warranty or insurance company environment Must be able to demonstrate proper skill handling of customers, claims and payable processes, and the generation of sales opportunities. Superior communication skills and phone presence. Bi-lingual skills required. Strong negotiation and conflict resolution Able to meet Key Performance Goals on a daily, weekly and monthly basis Results oriented, and ability to multi-task and successfully work in a fast-paced, self-directed environment. Ability to work independently and as part of a team.

Insight Global is looking for a Remarketing Analyst to join one of their clients in Lewisville, TX. Reporting to the Remarketing manager, the Remarketing Analyst is a key point of contact at primary auction facilities. Duties include processing and the sale of auction vehicles in compliance with the internal Auction Sale Agreement and Comprehensive Auction Agreement. This position involves independent judgment and decision-making initiative. Major Duties and Responsibilities include monitoring inspection guidelines are being followed by the various 3rd Party Inspection Vendors, reviewing 3rd Party Inspection Vendors monthly invoices for accuracy and provide recommendations for payment outside the established agreement, generating and analyzing performance metrics for 3rd Party Inspection Companies, and managing 3rd party Inspection Companies vendor relationships to maximize accurate and timely inspection. REQUIRED SKILLS 3-5 years of experience in financial services, sales, remarketing, or auction experience Excellent customer service skills. Ability to manage queue effectively. Strong communication skills. Ability to handle multiple tasks and adapt to changing priorities, customer disputes, and escalations Previous experience in a high volume and team-oriented environment Experience in a customer-facing role.

The Customer Care Unit Specialist specializes in daily operations of inbound contact center service efforts, answering customer inquiries, processing transactions, troubleshooting problems, and identifying opportunities to refer or sell additional products or services based on the customer needs. Other duties: Assists customers with paying and receiving transactions as a virtual teller and processes consumer loan applications and new accounts via phone and internet Provides timely and accurate information regarding bank services and resolves problems Performs operational procedures and maintenance required to support the process of providing quality customer service Looks for cross-sell opportunities by uncovering new and existing customer expansion opportunities and refers customers to appropriate bank area Keeps informed about bank services and products in general and bank procedures in order to effectively serve the customer Demonstrates professional, prompt and courteous service and shows respect and confidence when assisting customers Qualifications: High School diploma or equivalent educational/work experience 1 year general banking, customer service or call center experience Bilingual (Spanish) language skills preferred Skills: Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions Lifting in an office setting may be required up to 30 lbs. ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Excited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you! Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide accurate information about services to customers - Perform data entry and maintain customer records in the system - Assist with resolving customer complaints or issues - Follow call center scripts and procedures to ensure consistency and quality of service - Collaborate with team members to achieve call center goals - Handle customer inquiries via email or chat if necessary Skills: - Excellent phone etiquette and communication skills - Proficient in data entry and computer systems - Previous experience in a call center or customer service role is required -Dental office experience is preferred - Knowledge of dental office procedures is a plus - Bilingual in English and Spanish is highly desirable - Ability to analyze customer needs and provide appropriate solutions - Multilingual abilities are a plus Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Ability to Relocate: Dallas, Tx 75201: Relocate before starting work (Required) Work Location: In person Qualifications Requirements Previous call center experience Dental experience strongly preferred

is filled. We are looking for Customer Retention professionals in the Dallas metro area to join our team. The Representative, Customer Retention's primary responsibility is to protect existing revenue by retaining customers that are calling to disconnect or downgrade their service due to service failures, competitive offers and billing issues. Retention Agents emphasize the benefits and value of Rise Broadband products and services that best fit the customer as well as collaborate with other departments to resolve the customer's account and product issues if necessary. Demonstrating strong skills in the areas of sales, negotiation, save techniques, interpersonal communication and problem solving are key to the success of the department. Compensation for this role is hourly base pay plus commission on saves. Essential Duties/Responsibilities Retain customers by identifying reasons for request to disconnect or downgrade, resolving issues, and overcoming concerns Promote, recommend, and sell the value of Rise Broadband products and services based on a logical relationship to the customer's needs and interests Demonstrate strong negotiation, selling and closing skills Discuss product and feature benefits and pricing to meet the needs of the customer Meet or exceed retention goals and other metrics for productivity, quality, and customer experience Maintain up-to-date knowledge of the company's current promotions, products, and technology Document and track results of saving or reinstating customer accounts Provide feedback to support staff and leadership on the success of the program and recommend opportunities for improvement Job Requirements Excellent PC proficiency and keyboarding skills Previous contact center experience preferred Sales and/or retention experience preferred Ability to provide a high-level of accuracy with excellent attention to detail Excellent interpersonal communication skills (i.e., verbal, written, listening) Strong decision making and problem-solving skills Experience working with escalated customer issues and problem resolution Ability to handle difficult customers in a professional manner and build customer loyalty Experience with Word, Excel and Windows Equipment Requirements A dedicated and quiet workspace free from distractions A desktop or laptop computer with Windows 10 or newer and a minimum 1GHz processor and 1GB of RAM (or higher). NOTE: We do not allow Chromebooks, Surface Pros, or iPads. 2 monitors for desktops and laptops A camera/web camera Reliable internet connection with minimum speeds of 5-10 Mbps upload and 15 Mbps download, with access to a hardwired (Ethernet) connection rather than Wi-Fi, based on the systems we use. A mouse (if using a laptop) | Or a mouse & keyboard (if using a desktop) Headphones or a headset (will be provided upon request) Working Conditions Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Working conditions may include being in an open (shared) cubicle/workspace area. Please feel free to review our Benefits at the following link: *****************************************************

Job DescriptionReady to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest. The Role: Call Center Representative | Las Colinas, TX As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships. What You'll Be Doing: Gently guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results-driven follow-up Schedule, adjust, and cancel appointments with accuracy Act as a liaison between established patients and their provider Working with other healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escalate when needed Verifying patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Other duties as assigned Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. Requirements What You Need: High School Diploma or GED Proven experience in a high-volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Benefits Why You'll Love Working at Serenity: Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible Shift Hours

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned Qualifications Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Desired Qualifications: Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required) Location: 6400 Westworth Blvd, Westworth Village, Texas 76114 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at . About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Excellent and competitive benefits package offered which includes medical, dental, vision, disability and life insurance. Company matching retirement plan and generous paid time off to include vacation and sick leave accruals starting from the date of hire. Responsibilities * Schedule appointments for patients. * Answer telephone promptly and in a polite and professional manner. * Obtain and enter accurate demographic information into Electronic Practice Management System (address, telephone number, financial information). * Discuss available coverage options, including private insurance, Medicare/Medicaid/CHIP, state funded programs, sliding scale and self-pay. * Schedule appointment correctly - review appointment date, time, location, and provider name with caller. * Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable). * Remind caller to arrive at the designated arrival time in order to register and complete necessary paperwork. * Remind caller of cancellation/no-show policy. * Answer questions and offer other information, as requested, to provide patient-focused care * Direct calls to other departments as needed. * Use sound judgment in handling calls, especially with upset patients. * Understanding of when to escalate calls to manager/providers/practice manager. * Make reminder calls as requested. * Make calls to reschedule appointments when necessary. * Serve as the communication liaison between patient and clinical staff by inputting and updating tasks in designated system. * Other reasonably related duties as assigned by supervisor or manager. Performance Requirements * Ability to recognize and respect cultural diversity of patients. * Recognize and respond effectively to verbal, nonverbal, and written communication. * Ability to follow established policies and procedures dealing with health care. * Possess willingness to accept direction and perform repetitive tasks. * Comply with established risk management and safety procedures. * Able to establish and maintain effective working relationships with the patients and health center team. * Must respect the confidential nature of medical information. * Working knowledge of standard concepts, practices, and procedures. * Able to work efficiently and cope with emergency situations, including scheduling changes and provider requirements. * Capable of using experience and judgment to plan and accomplish goals. * Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine reports and correspondence. Minimum Qualifications * High School Graduate or Equivalent Preferred. * One (1) year of Data Entry/Medical Office Experience Preferred. * Good computer skills and a working knowledge of Microsoft Office. * Good communication skills including verbal and written. * Professional manner and appearance. * Emotional and physical ability to meet the demands of the position. * Bi-lingual (English/Spanish) highly preferred. Typical Physical Demands The physical demands described herein are representative of those that must be met by a staff member to successfully perform the essential functions associated with this position. Because we are committed to inclusion of those with disabilities, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions associated with their position. * Carrying: Transporting an object, usually by hand, arm or shoulder. * Lifting: Raising or lowering an object 25-50 pounds. * Repetitive Motions: Making frequent movements with a part of the body. * Requires working under stressful conditions or working under irregular hours. * Exposure: To communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinical environment. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work in a moderate noise level in the work environment is required.

STAR Workforce allows corporations and firms to hire resources to manage your day to day activities in Recruiting, Sales and Support. We also have the expertise to automate most of the monotonous tasks related using Robotic Process Automation Tools such as Softomotive, Workfusion and Microsoft Power Apps. We can help you handle your Backoffice while you can focus on increasing your business. We have highly optimized Flex Plan allows you do increase resource as you grow. Job Description We are looking for cold calling agents who can generate leads online and do email and cold calling for IT Staffing Industry Cold calling agents will be approaching new clients to automate their manual process by showing our capabilities via email, presentations, demo and other means Agent is also required to meet daily targets that translates to progress or communication with the stakeholders Qualifications Understand how to extract leads from Social Media and Web Directories Be able to explain and present our capabilties Convince cost savings to end user Must have excellent communication skills Spanish and English is preferred but not mandatory. Additional Information All your information will be kept confidential according to EEO guidelines.

**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life (********************************************* means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! **About this role:** Wells Fargo is seeking an Associate Customer Service Representative in **Everyday Banking** . Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. **In this role you will:** + Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems + Regularly receive direction from supervisor and escalate questions and issues to more senior employees + Interact with team on basic information, plus internal or external customers **Required Qualifications:** + 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + Bilingual reading, speaking, and listening proficiency in Spanish/English **Desired Qualifications:** + Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues + Ability to execute in a fast paced, high demand, metric driven call center environment + Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy + Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers + Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information + Knowledge, understanding and experience of internet, mobile, and social media technology **Job Expectations:** + Must be able to attend full duration of required training period + This position is not eligible for Visa sponsorship + Ability to work additional hours as needed + Schedule may be eligible for a shift differential under the terms of the shift differential policy + Must work on-site at the location posted + Must complete and pass required language assessment **Training Schedule:** + Training class starts on 3/9 for 7 weeks. Training hours for weeks 1-4 are 8:30 a.m. - 5:30 p.m. Monday - Friday and weeks 5-7 training hours are 8:30 a.m. - 5 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. + We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. **Posting Location:** + 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039 @RWF22 **Posting End Date:** 6 Feb 2026 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-513959

Duties and Essential Job Functions: 1. Delivers a high quality patient experience through inbound and outbound call resolution within established protocols. 2. Appropriately mitigates issues, assists patients with needs and /or questions in a timely manner using Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET) principles. 3. Interviews and updates the patient's demographics, insurance, by phone or in person in a respectful, professional, accurate and efficient manner, obtaining all necessary demographic, financial and clinical information required to facilitate timely scheduling, registration and billing. 4. Utilizes critical thinking skills to determine if escalation is required to resolve individual patient situations and help identify trends requiring management intervention. Takes ownership and accountability to ensure issues presented on the call are handled effectively. 5. Maintains, coordinates and provides high level scheduling support for the Network utilizing the template format designed for each service area/physician and ensures referrals, pre-authorizations, pre-certifications have been accurately obtained as required by the patient's payer. 6. Coordinates all diagnostic and ancillary scheduling; schedules appointments, selecting appropriate referral, provider, visit type and location to expedite patient access to care. 7. Performs, organizes, and streamlines operational tasks to reduce the potential for errors. 8. Assists Out of Network patients with financial questions and escalates to the appropriate party. 9. Provides information regarding services and provides additional assistance as needed. 10. Identifies existing Medical Record Number (MRN) or creates new MRN, taking care to avoid duplicates and overlays in accordance with National Patient Safety Goals. 11. Maintains productivity levels, with minimal errors, as established by department and Network standards. 12. Performs other related duties as assigned.

Job Description Map Communications is eagerly awaiting your application for our Part Time Positions! Call Center Specialists at Map Communications provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus, but not required. This is an in office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Proficient in English with a meticulous eye for spelling and grammatical accuracy Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Compensation: $17 / Hour Shifts Offered: Part Time Various shifts available - evenings and weekends Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today! Job Posted by ApplicantPro

Call Center Specialist JobID: 10051 Transportation Date Available: ASAP Attachment(s): * Transportation - Specialist Call Center.docx