Call center representative jobs in Portsmouth, VA - 275 jobs

Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office - not remote. Customer Service, Service, Retail, Customer

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to: Paid time off that begins accruing on your first day Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting Company-paid short-term, long-term disability, and employee life and AD&D coverage A tuition reimbursement benefit which reflects our investment in your future Competitive pay along with opportunities for annual raises and promotions Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritized The Contact Center Specialist is responsible for all activities to support members; including but not limited to online banking message center, online account opening, chat, e-mail, faxes, both inbound and outbound member phone calls, etc. Accurately and effectively process service requests received through remote channels. Develops new business opportunities through outbound calling and digital messaging by proactively making product and service recommendations. Key Responsibilities Performs daily operational responsibilities within the Contact Center. Effectively and efficiently practices first touch resolution in researching, processing, and responding to service requests through all inbound calls and digital channels. Utilizes policies and procedures, resources, and product guides to deliver accurate responses in all remote channels. Identifies financial service needs and educates members on the best options and finds solutions to meet financial objectives and goals. Ability to work independently and meet all goals and responsibilities with minimal supervision. Provides resolutions that are within established policies, procedures, and level of authority, or escalating recommendations to management. Assists with members to de-escalate and resolve problems. Is a subject matter expert in inbound member calls and digital channels, provides support including member troubleshooting and effectively communicates, verbally and in writing, technical solutions in non-technical terms. Meets all member expectations as well as assigned quality and productivity goals. Proactively looks for ways to solve and improve remote channel processes, reporting any inefficiencies for improved member experience. Collaborates with other support departments and or with 3rd party vendors, developing constructive cooperative relationships. Assists in all department tasks as needed. Performs other job-related duties as assigned. Requirements Education: A high school education or GED; additional college courses or continuing education preferred. Experience: One to three years of similar or related experience. Familiarity with windows-based computer equipment and software is required. Previous experience with Microsoft Office Suite and online banking software applications is preferred. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. A passion for technology and training/educating people around technology is desired. Other Skills: 1. Must have ability to multi-task time management and organizational abilities. 2. Ability to communicate in a polite and professional manner utilizing technology to include but not limited to email, online chat, and by phone.3.Ability to resolve conflict using de-escalation and critical thinking skills.4. Ability to effectively access and interpret information on computer screens, documents, and reports.5. General knowledge of computer equipment and related software. Experience with Microsoft Suite is desired (Outlook, Teams, Word, Excel, PowerPoint, & SharePoint) 6.Ability to effectively troubleshoot computer related issues. Physical Requirements: Qualifications include sitting at a computer for extended periods of time and wearing a headset; and being able to lift/carry up to 10 pounds. Work Environment: In Office Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans' status.

TowneBank is seeking enthusiastic individuals with excellent communication skills who enjoy helping our TowneBank Members in a team-oriented, contact center environment. Towne Member Care Team Members are responsible for handling a wide variety of inbound calls regarding banking products and services in a prompt and courteous manner. Candidates must possess a solid history of customer service to include handling escalated, in-depth and detailed conversations. Essential Responsibilities: Telephone support for at least one of the following: Towne-Personal/Towne-Biz and all related products and services, Consumer Mobile Banking, Towne24 VRU, Card Services, Loan Services, and Deposit Services Provide online support to members via secure email Assist TowneBank Bankers with member requests Meet and/or exceed established goals for quality and productivity Identify, diagnose, and resolve member issues with a focus on First Call Resolution Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA). Handle other duties and projects as assigned Minimum Required Skills & Competencies: High School Diploma or equivalent Computer skills (MS Windows, Word, Excel and Internet) Must possess PC Skills with the ability to toggle between multiple systems simultaneously Motivated team player Excellent communication skills Excellent organizational skills Strong member service skills and professional demeanor High level of time management, attendance, and punctuality Ability to multi-task Has a positive attitude, passion for helping, and a continuous improvement focus Desired Skills & Competencies: Previous experience in a customer service, call-center and/or banking environment is preferred College Degree in related field Bi-lingual (Spanish) skills Physical Requirements: Express or exchange ideas by means of the spoken word via email and verbally. Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time. Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation. Not substantially exposed to adverse environmental conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities #LI-LP1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Please visit Gateway Services Inc. to learn more about us. Pay Rate: $20-$23/hr Work Hours: M-F typically 6:30am-3:00pm Location: Agape Pet Services-Virginia Beach, VA Job Overview At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity. What you'll do: Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service Build trusted relationships with clinic staff and families through empathy, respect, and professionalism Safely handle pets in the aftercare process with dignity and care Manage customer needs and solve problems effectively Support Gateway's reputation for exceptional service in every interaction What we're looking for: Strong relationship-builder with excellent communication skills Empathetic and respectful, especially toward families and pets in our care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role The CSR role reports to the Care Center Manager. Duties & Responsibilities Relationship management: Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services, answer questions, and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Service delivery: Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested, ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures. Assist with administrative tasks related to client accounts, including billing inquiries and service modifications. Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Product and Service Promotion: Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Key Performance Indictors Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time, exceptional service. Education, Training & Qualifications High school diploma or GED required as minimum Prior experience in customer service, account management, or sales/route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours, weekends, and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid driver's license with a clean driving record. Skills and Abilities Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided. Service Excellence: Dedication to delivering exceptional, white-glove customer service. Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service. Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care. Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism: A proactive approach with strong interpersonal skills. Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making: Capable of working autonomously in a fast-paced environment. Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications. Physical Capability: Able to safely lift and transport animals of various sizes. Working conditions You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed. Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve WHAT YOU CAN EXPECT FROM US: Generous salary and benefits package includes: 3 national medical plans that pay 100% after the members' deductible and copays 2 national dental plans that cover many services at no cost to the plan members National vision plan Company paid Life/ AD&D and LTD for all full-time employees Chance to purchase additional Life/AD&D coverage at discounted rates Critical Illness, Accident and Pet insurance are offered as an employee's choice Tax savings account: HSA, Health and Dependent Care FSAs 401(k) Retirement plan Potential for Career Growth Employee Assistance Program Paid Holidays & Time Off A Sense of Community Great Hearts & Minds Scholarship Program Gateway Tuition Reimbursement Program Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov M-F typically 6:30am-3:00pm 40hrs per week minimum

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home. But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day. Join us and lay the foundation for your success. Apply today! Groundworks is seeking talented Call Center Representatives to join our tribe in Virginia Beach, VA! Our call center representatives, called Appointment Center Specialists, are responsible for are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers. Duties and Responsibilities * Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling! * Must be positive and motivated with excellent communications skills * Ability to adapt quickly to changes in work strategy * Maintain customer information * Performs other duties as assigned. * It is an essential function of this job that the employee regularly and reliably reports to work on time each working day Qualifications * Good phone skills and a competitive nature * Must be comfortable using computers * 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment Requirements & Perks * Average earners take home $20-23+/hr! ($14/hr + $3 bonus per each appointment booked & ran) * Full-time * Rotating weekends required * Onsite: 1741 Corporate Landing Pkwy, Virginia Beach, VA 23454 Physical Requirements * Ability to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks. * Entering text or data using a keyboard. What we Provide: * Competitive Pay * Employee Company Ownership Opportunities * Industry Leading Training Programs * Leadership Development and Career Growth Tracks * Comprehensive and Affordable Benefits Package * Top Workplace with Award Winning Culture

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Benefits Call Center Representative ONSITE - Chesapeake, VA Monday - Friday | 8:30 AM - 5:30 PM EST Pay: $16/hour- please note this rate may be below your state's minimum wage. Consider this when applying. Some overtime may be required. Growth opportunities! Health benefits for you and your family, including medical, dental, and vision, starting on day 1! About the Role As a Benefits Call Center Representative, you'll support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. You'll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work. Your strong communication skills, reliability, and ability to deliver excellent customer service will help create a positive experience for every caller. Requirements: We're looking for candidates with strong customer service skills and natural empathy. To succeed in this role, you must have: * Previous call center experience with high-volume calls * Experience with healthcare or employer benefits (highly preferred) * Keyboarding and MS Office proficiency * Basic computer knowledge (command prompts, shortcuts, troubleshooting) * Excellent verbal and written communication skills * Strong problem-solving skills * Ability to multitask effectively * Ability to work independently with minimal supervision * High school diploma or GED * Successful background check & drug test (includes education and employment verification) * Must be 18 years of age or older Key Duties: * Help participants understand plan options and provisions * Respond to client inquiries via phone and web * Complete customer-related transactions with limited supervision * Meet accuracy and timeliness standards * Document calls thoroughly in the case management system * Complete callbacks promptly and escalate when necessary * Follow call center policies, procedures, and performance metrics * Provide guidance on required forms and next steps * Perform additional duties as assigned * Comply with all company policies and standards Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640 - $37,050. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.

ONSITE - Chesapeake, VA Monday - Friday | 8:30 AM - 5:30 PM EST Pay: $16/hour- please note this rate may be below your state's minimum wage. Consider this when applying. Some overtime may be required. Growth opportunities! Health benefits for you and your family, including medical, dental, and vision, starting on day 1! About the Role As a Benefits Call Center Representative, you'll support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. You'll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work. Your strong communication skills, reliability, and ability to deliver excellent customer service will help create a positive experience for every caller. Requirements: We're looking for candidates with strong customer service skills and natural empathy. To succeed in this role, you must have: • Previous call center experience with high-volume calls • Experience with healthcare or employer benefits (highly preferred) • Keyboarding and MS Office proficiency • Basic computer knowledge (command prompts, shortcuts, troubleshooting) • Excellent verbal and written communication skills • Strong problem-solving skills • Ability to multitask effectively • Ability to work independently with minimal supervision • High school diploma or GED • Successful background check & drug test (includes education and employment verification) • Must be 18 years of age or older Key Duties: • Help participants understand plan options and provisions • Respond to client inquiries via phone and web • Complete customer-related transactions with limited supervision • Meet accuracy and timeliness standards • Document calls thoroughly in the case management system • Complete callbacks promptly and escalate when necessary • Follow call center policies, procedures, and performance metrics • Provide guidance on required forms and next steps • Perform additional duties as assigned • Comply with all company policies and standards Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640 - $37,050.

Job Description Full-Time Customer Service Agent Do you love a fast-paced environment where helping people is a priority? Are you committed to making every interaction count and exceed customer expectations? If so, this role is for you! At Ruby, we believe in creating personal connections that help businesses thrive. As a Customer Service Agent, you will serve as a Virtual Receptionist by efficiently managing 150+ calls and chats daily in a fast-paced environment, prioritizing multitasking (on dual screens), written accuracy, and reliable attendance, all while maintaining a friendly and professional voice. Strong attention to detail and ensuring accuracy in all communication is a must in this role to succeed. Our ideal candidate possesses at least one year of experience in a call center, a high-volume inbound environment, a professional/administrative role (with light inbound call volume), or a customer service role. Proficiency in Office 365 is required, and bilingual Spanish/English communication skills are highly preferred. We are a 24/7/365 service, so we are committed to delivering exception experiences at all times. This is a full-time position that requires the availability to work a weekend day and holidays. This in-office role will be at either our Chesapeake, VA or Virginia Beach, VA location. All in-house interviews will take place at our Chesapeake office. Skills: The ability to type 40 WPM successfully and accurately Experienced computer skills Ability to remain friendly, composed, and confident when de-escalating upset or emotional callers Highly motivated and dependable, with a proven ability to work independently Rate: Earn a rate of $21/hour by achieving perfect attendance! Team members earn this rate by remaining punctual for shift starts and breaks, while consistently completing their entire shift. Without perfect attendance, the standard rate is $19/hour. Benefits: Employee Stock Ownership Plan 401k with Matching Contributions Full Medical, Dental, and Vision Insurance 2 Weeks Paid Vacation in Year 1 Life Insurance Policy Legal Assistance Ruby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Job Posted by ApplicantPro

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published. Working in a team based environment, our mission is to help patients optimize their urological health. Job Description We are seeking candidates with prior clinical experience, to join our team. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude. Evaluate patient's needs and determine appropriate site and provider of care. Register patients by gathering demographic information with the highest possible proficiency, and verify existing data. Promptly and courteously answer and screen incoming calls and route them appropriately according to established customer service guidelines. Prioritize calls using courteous and professional attitude to ensure the highest satisfaction from patients. Verify and/or confirm appointments for patients. Provide various types of information to assist patients. Arrange the services of an interpreter when deemed necessary Ensure that all new patient medical notes from referring providers are scanned into electronic medical chart. Qualifications Possesses strong oral and written communication skills for corresponding with physicians, patients, fellow employees, third party insurance company representatives. Athena experience preferred Previous experience as RN, LPN, Medical Assistant Must possess strong customer skills Additional Information All your information will be kept confidential according to EEO guidelines.

Essential Duties & Responsibilities (included but not limited to) The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice. Acts as a full-time operator on a one or multi-position switchboard. Handles complaints and difficult problems arising out of the operation of the switchboard. Provides callers with routine non-technical information and refers to other questions to proper persons. Performs related clerical/typing responsibilities associated with the switchboard. Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System) Implements regulations and directives regarding the provision of switchboard services. Requirements ANSWER AND PROCESS ALL INCOMING CALLS The candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order. Incoming calls shall be routed appropriately throughout the facility. The candidate shall receive collect calls, only if authorized and obtain and record time and charges. The candidate is responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires, and disasters. They shall also be required to receive and transmit over two-way radios. The candidate shall follow the instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office. Operators are not authorized to place personal calls for employees, visitors or patients. Use of credit cards, collect calls and third-party calls are not permitted. Operators shall be polite and explain to callers when calls cannot be completed as requested. Operators shall be responsible for ensuring that no unauthorized long-distance calls are made through the switchboard. Personal calls while on duty shall be restricted for emergencies only. Information services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors. The candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required. Emergency Calls and Alarm Systems: Operators may also be required to receive and transmit over two-way radios. Written procedures for response to these emergencies will be provided by the client. Operators shall make announcements on the public address system. A scripted procedure will be provided for emergency paging and guidelines for announcements on the public address system. All announcements must be made in a clear, efficient and polite manner, and as quickly as possible. The candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary. Assist facility staff and patients, when necessary, in placing calls. Calls shall include but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls. Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises. The candidate shall maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service. Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS). The candidate shall become familiar with the functions of the different services within the facility. With this knowledge, determine the area within the campus when the caller does not know the telephone extension. JOB KNOWLEDGE The candidate shall have an understanding of Federal Telecommunications System (FTS) A complete understanding of the equipment presently installed: NEC DT300 or DT700 Telephones. Adequate technical expertise to be able to identify malfunctions and report them to the maintenance unit. Adequate knowledge of filing systems and procedures. Attention to details to ensure the accuracy of distributed documents/mail to the correct addressees. Well organized to prioritize the delivery of mail and documents. Attention to details to ensure the thoroughness and accuracy in placing various documents in the appropriate files and organizing them. Must develop a thorough knowledge of mission organizational structure and sufficient knowledge of specific jobs and individuals to effectively route incoming calls to the proper office. EQUIPMENT Intellidesk Console Keyboards NEC DT300 or DT700 Telephones Various paging and alarms systems (Symplex Alarm System) Basic Siemens Optiset Swiss phone voice pager EDUCATION, TRAINING, AND EXPERIENCE Completion of Secondary School is required Prior Work Experience: Six months to one-year Experience as a telephone operator/switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required. BENEFITS Health benefits (Health Insurance Services) Vacation and Holiday Workers' compensation

Job DescriptionBenefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Qualifications High School Diploma Additional Information For any queries you can reach me @ ************

Job Description Now Hiring: Customer Service Representative! Join a supportive, fastpaced team where your communication skills and attention to detail truly make an impact. This is a great opportunity for someone who enjoys helping customers, staying organized, and keeping operations running smoothly. Schedule: Monday-Friday, 8:00am-4:30pm Pay Rate: $17-$19/hour, based on experience What You'll Do Coordinate and schedule service technicians with customers Answer incoming calls and complete followup calls using a multiline phone system Perform data entry and general administrative tasks Work within Windows operating systems and MS Office (Word, Excel) What We're Looking For High School diploma or GED Previous customer service experience Ability to pass a background check and drug screening A teamoriented mindset with the confidence to work independently Why Work With PeopleShare?PeopleShare is the leading staffing agency in the region, connecting talented individuals with temporarytohire and permanent opportunities across 8 states. We partner with top employers and offer roles in customer service, administrative support, accounting, warehouse, production, skilled trades, and more.We are committed to creating an inclusive workplace. PeopleShare provides equal opportunities to all employees and applicants regardless of race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state, or local laws. IND30

At C&F Enterprises Inc. we strive to learn, improve, and serve everyday. From our customers to our employees, we have been a business partner of choice in our community for over 40 years. Representing many different brands, we are proud to offer home decor that can showcase your personal style in every room of your home. At C&F Enterprises Inc. We are looking for individuals who enjoy a team oriented environment, can demonstrate individual resourcefulness with an entrepreneurial spirit - the foundation of our success! We hope you will decide to join our family of dedicated employees. Job purpose This role is vital to our entire customer experience operation. You will function as the primary liaison and operational hub, ensuring seamless communication and effective support across all internal departments. A core part of your mission is to actively champion and embed the company's core values, thereby setting and maintaining a high standard of excellence in customer service. Ultimately, you are responsible for proactively building and sustaining strong, collaborative relationships with both our external customers and our internal teams to ensure unified success. Duties and responsibilities Champion the Customer Experience Serve as the primary customer liaison, building and maintaining unshakeable, productive relationships by providing timely support, proactive guidance, and accurate information. Actively champion and embed service excellence by addressing all customer needs, resolving inquiries, and ensuring seamless communications (phone, email, fax). Maintain a broad knowledge base of company products, services, and promotions to effectively support and inform customers. Sales and Data Administration Coordinate the order-to-cash process: accurately take and process customer orders, enter data for invoicing and credits, process payments, and manage direct billing. Own data integrity by performing a significant amount of data entry, computer navigation, and maintaining accurate customer and transactional files. Generate and compile key insights using functional software to create reports, statistics, and timelines that drive clarity in order fulfillment. Logistics and Fulfillment Support Guide and track order flow: research, verify, and track order statuses, communicate feedback to customers, and manually split complex orders to multiple warehouse locations. Contribute to inventory and warehouse efficiency by maintaining inventory transactions, obtaining materials from vendors, stocking shelves, completing necessary paperwork, and packing orders to specification. Ensure a safe and effective work environment by proactively focusing on safe work habits and supporting facility logistics, including annual event support (e.g., National Sales Meeting). Teamwork and Continuous Growth Actively contribute to a cohesive team atmosphere by performing essential clerical and administrative duties and corresponding with various internal departments to meet customer needs. Demonstrate commitment to the company's core values and pursue continuous learning that enhances skill sets and supports organizational growth. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Skills Exceptional customer service capabilities and customer focus. Demonstrated high proficiency in Microsoft Office Suite and Outlook Excellent oral and written communication skills Ability to multitask and problem-solving skills Impeccable time-management, organizational, and attention to detail skills Knowledge in home fashions, gifts, textiles, or retail industries Ability to work both independently and in a group setting Ability to take initiative Demonstrated ability to maintain stable performance under pressure Qualifications A high school diploma and/or equivalent experience 1-2 years or more years in an Administrative, Customer Service or related field experience Must be familiar with customer resolution techniques Must have strong computer and data entry skills, order processing systems Physical requirements Sitting, Standing Walking Lifting: Raising or lowering an object from one level to another (includes upward pulling) Prolonged use of computer involved; use of hands and finger coordination; Specific vision abilities required by this job include close vision, distance vision. Color vision, depth perception, and ability to adjust focus. Speech clarity requires the ability to speak clearly so others can understand you. Carrying, Pushing, Pulling boxes and sample orders up to 50 lbs. The successful candidate must be able to pass a pre-employment background check and drug screening. All applicants are required to successfully complete a background check and drug screening as part of the pre-employment process. Applicants must be authorized to work in the United States at the time of application and must not require sponsorship now or in the future. C&F Enterprises, Inc. is an equal opportunity employer. We are committed to recruiting, hiring, and promoting qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are an individual with a disability and require a reasonable accommodation during the recruitment process, please contact ************. *No Recruiters/Agencies Please*

Join the team as a Customer Service Representative at Casey Auto Group's Collision Center! Are you a people person with a passion for providing exceptional service? Do you thrive in a fast-paced environment where your organizational skills are key to success? Casey Auto Group's Collision Center is looking for a Customer Service Representative to be the welcoming face and reliable point of contact for our valued customers! In this role, you will play a vital part in ensuring every customer's experience is smooth and efficient throughout the repair process. This is a full-time position, 40-45 hours per week. Schedule will be Monday-Friday, and some Saturdays. Essential Duties: Your primary focus will be on the customer and the smooth flow of the repair process. Key responsibilities include: Customer Interaction: Greet customers immediately with a smile and eye contact for estimates and drop-offs. Review services, paperwork, and inspection reports with customers. Verify and update all contact information. Daily communication with customers with vehicle updates, noting all changes in the log. Review vehicle and repairs, collect payment, and answer questions upon delivery if the Estimator is unavailable. Administrative & Coordination: Ensure all proper documents are signed before services begin. Complete and process necessary paperwork, run copies, fax forms as needed. Open and close repair orders, assembling repair jackets. Order all parts for the job and collect receipts for all parts and charges. Work with the Estimator and Technicians to manage parts and production schedules daily. Book repair orders and prepare customer copies for pickup. Manage Accounts Receivable by checking daily and calling on past-due accounts. Handle purchase orders for internal repairs and distribute invoices to Corporate. Team Support: Assist the Estimator. Participate in daily team meetings to review shop vehicles. Provide daily production lists and time sheets to Technicians. Prepare loaner vehicle contracts. Qualifications: The ideal candidate for this position will have: Experience in Customer Service, Telemarketing, and/or Sales is preferred. The ability to successfully perform all the essential duties listed above. Strong organizational skills and attention to detail. Excellent communication skills, both verbal and written. Why Join Our Team? At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed: Comprehensive Benefits Medical, Dental, and Vision Insurance FSA/HSA/LPFSA Prescription drug coverage 401(k) with company contribution upon eligibility Short- and Long-Term Disability HealthJoy App - company-paid healthcare navigation tool Employee Assistance Program Legal Resources coverage & ID Protection Work-Life Balance & Perks Vacation & Holiday pay Employee referral bonus programs Employee parts & service discounts Discounted gym memberships to OneLife & YMCA APPLY NOW! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionBenefits: Competitive salary Employee discounts Opportunity for advancement Paid time off Training & development We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office/Customer Service. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Benefits Listed pay of $15 to $19 per hour based on experience. Paid training and ongoing professional development (certifications, courses,...etc.). Paid holidays and paid time off. Open door policy with your manager. Responsibilities Answer and direct incoming phone calls and be responsible for booking appointments. Manage designers appointment calendars in CRM. Greet visitors and assist with office support needs. Deliver administrative support for office staff, sales team, and production/installation department. Complete general office duties with strong math, verbal and written communication skills. Requirements No degree is needed. We are looking for candidates with office experience. Proficient in Microsoft Office. Excellent phone etiquette. Strong personal organizational skills and ability to Multitask. Strong work ethic. Strong verbal and written communication skills. Customer oriented, friendly and enthusiastic. Closets by Design - Overview Closets by Design is a nationally recognized leader in home organizing systems since 1982. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. Closets by Design - Our Values Serve Others Be a Problem Solver Trust the Process

The following is considered minimum expectations in performance while working for Domino's Pizza: Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu. Being in perfect image according to standard Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered No one is allowed to clear pizzas before it is ready to place in the oven Drivers must have $1 in coin change on every delivery Drivers must say “Let me get your change” on every order NO EXCEPTION No one is allowed to carry more than $20 while on the clock including personal money No one is allowed to have a pocket knife or any weapon while working Driver vehicles are to be neat and clean and in positive image while working Drivers are not to be routed early or checked in early from delivery Pizza makers must wash hands prior to making products Only proper procedure for products is allowed Every driver must have done Safe Delivery CBT Every order is to be repeated for accuracy and name and address confirmed

Job DescriptionBenefits: Competitive salary Opportunity for advancement Paid time off Profit sharing Training & development ROLE DESCRIPTION: As a customer service representative with Dawn Covington, State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job DescriptionDescription: Essential Duties & Responsibilities (included but not limited to) The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice. Acts as a full-time operator on a one or multi-position switchboard. Handles complaints and difficult problems arising out of the operation of the switchboard. Provides callers with routine non-technical information and refers to other questions to proper persons. Performs related clerical/typing responsibilities associated with the switchboard. Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System) Implements regulations and directives regarding the provision of switchboard services. Requirements: ANSWER AND PROCESS ALL INCOMING CALLS The candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order. Incoming calls shall be routed appropriately throughout the facility. The candidate shall receive collect calls, only if authorized and obtain and record time and charges. The candidate is responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires, and disasters. They shall also be required to receive and transmit over two-way radios. The candidate shall follow the instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office. Operators are not authorized to place personal calls for employees, visitors or patients. Use of credit cards, collect calls and third-party calls are not permitted. Operators shall be polite and explain to callers when calls cannot be completed as requested. Operators shall be responsible for ensuring that no unauthorized long-distance calls are made through the switchboard. Personal calls while on duty shall be restricted for emergencies only. Information services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors. The candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required. Emergency Calls and Alarm Systems: Operators may also be required to receive and transmit over two-way radios. Written procedures for response to these emergencies will be provided by the client. Operators shall make announcements on the public address system. A scripted procedure will be provided for emergency paging and guidelines for announcements on the public address system. All announcements must be made in a clear, efficient and polite manner, and as quickly as possible. The candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary. Assist facility staff and patients, when necessary, in placing calls. Calls shall include but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls. Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises. The candidate shall maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service. Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS). The candidate shall become familiar with the functions of the different services within the facility. With this knowledge, determine the area within the campus when the caller does not know the telephone extension. JOB KNOWLEDGE The candidate shall have an understanding of Federal Telecommunications System (FTS) A complete understanding of the equipment presently installed: NEC DT300 or DT700 Telephones. Adequate technical expertise to be able to identify malfunctions and report them to the maintenance unit. Adequate knowledge of filing systems and procedures. Attention to details to ensure the accuracy of distributed documents/mail to the correct addressees. Well organized to prioritize the delivery of mail and documents. Attention to details to ensure the thoroughness and accuracy in placing various documents in the appropriate files and organizing them. Must develop a thorough knowledge of mission organizational structure and sufficient knowledge of specific jobs and individuals to effectively route incoming calls to the proper office. EQUIPMENT Intellidesk Console Keyboards NEC DT300 or DT700 Telephones Various paging and alarms systems (Symplex Alarm System) Basic Siemens Optiset Swiss phone voice pager EDUCATION, TRAINING, AND EXPERIENCE Completion of Secondary School is required Prior Work Experience: Six months to one-year Experience as a telephone operator/switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required. BENEFITS Health benefits (Health Insurance Services) Vacation and Holiday Workers' compensation