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Ramp & Customer Service Agent - Part Time
Horizon Air 4.1
Call center representative job in Santa Rosa, CA
Company: Horizon Air The Team:
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary:
The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties:
Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
Performs aircraft grooming and security searches.
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
Loads and offloads luggage and cargo with the use of conveyor belts.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Performs other duties as assigned.
Day in the Life:
To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
Job-Specific Experience, Education & Skills:
Required
Strong written and verbal communication skills.
Ability to juggle multiple tasks in a fast-paced environment.
Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
Ability to learn and operate a computerized reservation system.
Typing speed of at least 25 WPM.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time.
Must be able to bend, stoop, squat, reach and grasp.
Ability to perform basic mathematics.
Ability to work a flexible schedule including nights, weekends and holidays.
Ability to participate in paid training that may require overnight travel.
Depending on work location, ability to obtain USPS Mail Handling Certification.
Ability to obtain airport security clearance.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred
A minimum of 1 year of customer service or community service experience.
Job-Specific Leadership Expectations:
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate: USD $19.10/Hr. Total Rewards:
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements:
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information:
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Santa Rosa, CA - Airport Featured Job: 0 A Y - T3 L
$19.1 hourly 3h ago
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Customer Service Representative 1
Recology 4.5
Call center representative job in Santa Rosa, CA
THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Shift: Monday-Friday 9:30am-6pm. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:
* Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
* Six months related experience and/or training.
* Computer programs, including Microsoft Office suite of applications.
* High school diploma or GED required.
* Bachelor's degree preferred.
Skill and/or Ability to:
* Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
* Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
* Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
* Demonstrates ability to use computers and technology capabilities.
* Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
* Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
* Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
* Effectively and productively engages with others and establishes trust, credibility, and confidence.
* Promotes collaboration and assists others with their initiatives and efforts.
* Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
* Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
* Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
RECOLOGY OFFERS:
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
RECOLOGY BENEFITS MAY INCLUDE:
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
$33k-38k yearly est. 5d ago
Customer Service Representative
Rexel 3.9
Call center representative job in Santa Clara, CA
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
We are looking for a Customer Service Representative to join our Rexel USA team in Santa Clara, CA!
Customer Service Representative I, II, or Senior level:
Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities.
Summary:
The Customer Service Representative is responsible for providing exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus. The Customer Service Representative will add value, remove complexity in the process and ultimately free up time, enabling our sales team to develop and grow accounts. Will also have responsibility for jointly managing our most critical key customers.
What You'll Do:
Assigned a specific group of accounts that have sales targets and responsibilities
Establish, develop, and maintain excellent working relationships with customers, suppliers, and co-workers
Project a positive, professional image of the company in all communications with customers, vendors, co-workers, and suppliers
Perform duties in a professional manner by promptly providing accurate and thorough pricing quotations, product information, and order information
Take ownership of customer's requests, inquiries, and concerns promptly; follow through to customer's satisfaction
Act as main point of contact between customer and internal departments to ensure customer satisfaction
Respond to all customer requests within same business day
Process order entry information within same business day
Ask customers pertinent questions to define expectations regarding delivery dates and price
Suggest alternative products when a customer requested product is not available
Take an active role in selecting, sourcing products, and providing solutions to assigned customers
Report lost sales
Write credits in a timely manner
Analyze system generated reports to proactively track, expedite, and communicate to customers any changes in order promise dates
Stay current with industry trends, products, and services; actively participate in vendor programs and courses
Inform customers of industry events, product updates, and promotions
Achieve overall gross margin levels established by management; profitably grow market share
Establish proficiency in current business system and related applications
Take lead role in vendor pricing negotiation and special pricing agreement management for assigned accounts
Provide collection assistance for assigned accounts as required to support credit department
Coordinate with Account Manager on strategy and relationship building for assigned accounts
Acquire knowledge of the company's organization, structure, product lines, and policies and procedures
Assist counter sales, as needed
Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
2+ years of relevant experience
High School or GED - Required
Knowledge, Skills & Abilities
Excellent customer service and interpersonal skills
Ability to effectively communicate orally and in writing with customers, suppliers, and employees
Working knowledge of Microsoft Office
Ability to navigate and utilize online resources related to essential job duties and responsibilities
Knowledge of basic algebra, percentages, addition, subtraction, multiplication
Must be a self-starter with the ability to work independently and with little supervision
Must demonstrate good time management skills
Must possess strong planning, organizational and execution skills
Must have the ability to set goals and meet deadlines
Must possess excellent customer service skills
Must demonstrate ownership of assigned responsibilities and ability to get the job done in a timely manner
Must possess strong knowledge of electrical products
Additional Information
Physical Demands:
Sit: Must be able to remain in a stationary position - Frequently - 21% to 50%
Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%
Weight and Force Demands:
Up to 10 pounds - Frequently - 21% to 50%
Up to 25 pounds - Frequently - 21% to 50%
Up to 50 pounds - Occasionally - up to 20%
Working Environment:
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20%
Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
Handles or works with potentially dangerous equipment - Occasionally - up to 20%
Travels to offsite locations - Occasionally - up to 20%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
For the state of California only, the pay is $26.00 to $33.00, depending upon qualifications, experience, and other considerations permitted by law.
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities - We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
$26-33 hourly 27d ago
Airline Customer Service Agent SFO - Chinese/English Speakers
Pacific Aviation 4.1
Call center representative job in San Francisco, CA
Job Description
Pacific Aviation is hiring bilingual Airline Customer Service Agents at San Francisco International Airport (SFO) to support international airline operations in a part-time role. If you're fluent in English and Mandarin or Cantonese, and you enjoy helping others in fast-paced environments, this could be your runway to an exciting aviation career.
For over 25 years, Pacific Aviation has partnered with the world's finest airlines to deliver exceptional service. Our team thrives on collaboration, professionalism, and shared success-and we're excited to welcome new teammates who share these values.
What You'll Do
Assist passengers during check-in, boarding, and arrivals
Verify travel documents and process boarding passes accurately
Answer questions and offer directions in both English and Mandarin or Cantonese
Communicate clearly and respectfully with travelers and airline personnel
Support the overall flow of passenger operations within the terminal
Deliver consistent, courteous service under pressure in a dynamic airport setting
Collaborate with team members and supervisors to maintain high service standards
Uphold airline policies and ensure a secure environment for passengers and staff
Requirements
What You Bring
Fluent in English and Mandarin or Cantonese (required)
Strong communication and customer service skills
Computer literacy and accurate data entry
Calm, solution-oriented mindset in high-pressure situations
Physical stamina to stand and walk for extended periods
Willingness to attend 5 days of required computer training
Authorized to work in the United States
Must pass a background check and drug screening
Schedule
Part-Time
Must be available 4 days per week, including weekends and holidays
Shifts may include early mornings, afternoons, evenings, or nights
Benefits
Hourly Rate: $23.15 per hour
Fully Paid Medical, Dental, and Vision Insurance - for you and your dependents
401(k) with company match
Paid Time Off
Paid Training
Uniform Provided
Discounted BART Clipper card or employee parking permit
Referral Bonus
Cell Phone Plan Reimbursement
$23.2 hourly 27d ago
eCustomer Support Representative
Peterson MacHinery Co 4.7
Call center representative job in San Leandro, CA
It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.
Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.
You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters!
Peterson Cat has the immediate need for an eCustomer Support Representative based at our San Leandro, Ca location.
JOB DESCRIPTION
This position serves as a vital link between Peterson and our valued customers. Responsibilities include sales activities for e-commerce offerings from Peterson to increase online parts revenue and line-item growth by enhancing e-customer support capabilities. Position is responsible for data measurement, achieving key metrics, monthly reports/tracking, and ongoing training support for customers and Product Support Sales Representatives. Also responsible for reaching out to customers, offering product support, and measuring/reporting progress. This position requires the eCustomer Support Representative to be away from the employer's place of business more than 50% of the time interacting with customers at their locations and/or job sites.
ESSENTIAL JOB FUNCTIONS
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
* Promotes the sale and adoption of the full digital suite of customer tools from Caterpillar, including but not limited to Parts.Cat.com online purchasing platform, VisionLink service application, Condition Monitoring Services, Cat Digital, Cat Card, product QR Codes, SIS product subscriptions and Customer Value Agreements (CVA) for Peterson.
* Promotes the sale of Cat Electronic Technician (ET) software DPC Training and Peterson University Training courses.
* Work with Product Support and Machine Sales Representatives to develop strategies and solutions for customers that increase eCommerce platform knowledge and use.
* Create go-to-market strategy for marketing and unassigned customers, within an assigned territory that increase eCommerce platform knowledge and use.
* Visit assigned Peterson customer accounts with Product Support Sales Representatives, Machine Sales Representatives and/or e-Customer Support Manager.
* Be able to create and communicate the value of Peterson's e-business portfolio to customers in the field and at their job sites.
* Makes sales calls on unassigned Peterson customer accounts via phone and in person.
* Follow through on the sales process from customer identification, prioritization to collecting purchase orders for software sales and progress on customer PartsStore usage.
* Support Sales plans through our websites.
* PartsStore implementation, access control, troubleshooting and handling new customer requests.
* Provide expanded platform customer training when requested.
* Travel to customers at job sites throughout Peterson territory to assist online users at their workstations, testing process from customer's computer.
* Must be able to travel more than 50% of time, with occasional overnight travel to customers, job sites, and to company subsidiaries.
OTHER JOB FUNCTIONS
* Works collaboratively in a team environment with a spirit of cooperation.
* Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
* Respectfully takes direction from supervisor/manager.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson's core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School Diploma or General Education Degree (GED); and a minimum of five years of related experience in parts, sales, or service industry, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Bachelor's Degree from a fully accredited college in Business or other closely related field preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Maintain a valid driver's license and satisfactory driving record
The annual pay range for this position is: $74,000- $84,000. We also offer a total compensation package in addition to base salary.
Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
$74k-84k yearly Auto-Apply 60d+ ago
Airport Customer Service Agent
GAT 3.8
Call center representative job in San Francisco, CA
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$32k-40k yearly est. 9d ago
Customer Success Representative
Smarsh 4.6
Call center representative job in Pleasanton, CA
Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
The Customer Success team is our customer's trusted partner and advocate, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh.
We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions. This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.How will you contribute?
Respond to inbound customer calls in a prompt manner
Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem
Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need
Track activity in Salesforce and accurately logs outcomes of customer discussions
Process customer account or billing adjustments
Consistently meet or exceed time to resolution targets
Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met.
What will you bring?
1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry
Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines
Excellent communication, listening, influencing, and training skills
High-reaching, tenacious and results driven
Validated ability to work both independently and in a group environment
Excellent organization, documentation, and time management skills
Experience using Salesforce or equivalent CRM solution is a plus
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
$62k-92k yearly est. 9d ago
Customer Service Agent Full Time
American Airlines 4.5
Call center representative job in San Francisco, CA
American Airlines is seeking Full Time Customer Service Agent at the San Francisco International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request.
This job will continue to be posted until at least 10-24-24. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $21.46 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers' self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American's guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver's license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
*Travel to the interview and any subsequent relocation expenses are the responsibilty of the candidate.
$21.5 hourly 60d+ ago
Call Center Representative
Conduent 4.0
Call center representative job in San Francisco, CA
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
CallCenterRepresentative I
ONSITE IN SAN FRANCISCO, CALIFORNIA - **Must be able to work onsite!**
**$21.93/HR Start / First day training February 23 2026**
**Great Benefits & Weekend's Off**
**5 Weeks PAID TRAINING**
**Summary:** As a CallCenterRepresentative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.
**What you will be doing:**
+ Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
+ Identify customer needs to ensure the customer is provided complete and accurate information.
+ Process required transactions via mainframe or web-based applications.
+ Submit research requests in a concise yet accurate manner.
+ Maintaining a thorough knowledge of the company and client programs, policies, and technology.
+ Communicate effectively in a warm and empathetic manner.
+ Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
+ Maintaining a thorough knowledge of the company and client programs, policies, and technology.
+ Providing support to other positions/operations in cases of heavy workloads or absences.
**What you get:**
+ Full Time Employment
+ Hourly rate of **$21.93** starting on day one.
+ Spanish/ English Bilingual incentive after training $22.95
+ **Weekend's OFF!**
+ Work hours are FT (Mon-Friday) 9:00AM-6:00pm
+ **Paid Training-** Training schedule is Monday through Friday for five weeks, from 9am to 530pm.
+ Career Growth Opportunities
+ Full Benefit Options
+ Great Work Environment
**People who succeed in this role have:**
+ The ability to convey complex information in clear and concise terms to ensure customer understanding.
+ Strong work ethic.
+ Effective and accurate written and verbal communication skills.
+ Effective problem-solving skills.
+ Customer Service Experience
+ Can navigate multiple applications and research solutions with ease
+ Love helping people and guiding them to the best solution for their issue
+ Are excited by innovative technology
+ Provide calm conflict resolution and problem resolution for frustrated customers
+ Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
+ Can commit to 100% attendance for three to five weeks of paid training.
**Requirements**
+ Must be at least 18 years of age or older.
+ Must have a High School Diploma, or equivalent.
+ Must be able to successfully pass a criminal background check.
+ Must pass a Customer Service Skills assessment
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $21.93.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .
$21.9 hourly 11d ago
Call center/Showroom representative
Bath Concepts Independent Dealers
Call center representative job in Concord, CA
Schicker Luxury Bath
provides home owners with custom bath remodeling solutions. We are looking for a CallCenter/Showroom representative to join our team in our office in Concord, CA You never have a second chance to make a first impression. As a Showroom Representative, you are the first impression of Schicker Luxury Bath for our customers. Do you have a smile you can hear on the phone? Do you enjoy building rapport with people? Are you organized and efficient? Then this is your chance to be the first step in the customer-focused, effortless experience at Schicker Luxury Bath.
Responsibilities:
Manage inbound and outgoing phone calls for prospective customers. Schedule and confirm appointments for our Design Consultants to meet with customers in their homes
Verify qualifying questions and enter information into our Customer Relationship Management (CRM) platform
Provide assistance to customers entering the showroom
Provide support in office administration and customer service
Requirements:
2-3 years of callcenter and/or customer service experience
Excellent written and verbal communication skills
Proficient with MS Office Word, Excel and Outlook
Excellent time-management and organizational skills
Familiarity with CRM systems
Friendly, enthusiastic, and customer-service oriented
Being able to work Saturdays
Self-motivated and strong work ethic
Language: English ( fluent in Spanish is a plus)
High school diploma or GED required
Schedule:
Day shift
Monday-Friday
Alternate Saturdays
Work location: Concord, CA 94518, Due to the nature of this job, in-person presence at the office is required.
Reliably commute or planning to relocate before starting work (required).
Pay: $20-$30 per hour plus bonus structure
Please, email your resume to [email protected] or [email protected]
$20-30 hourly Auto-Apply 60d+ ago
Customer Care Specialist
The Unlimited 4.3
Call center representative job in Daly City, CA
at P&D Appliance Commercial Parts and Service
PLEASE NOTE: This is a FULL TIME IN PERSON position in our wonderful office located at 360 Littlefield Ave, South San Francisco, CA.
Hours are Mon-Fri 7:30AM-4PM.
Pay rate is up to $25.00/hour, and flexible if you are the right person with the right skills and experience!
Do you crave a workplace that's both fun and fast-paced? Are you a pro at providing top-notch customer service, yet know when it's time to buckle down? If this sounds like your ideal work environment, we want to hear from you!
We're currently on the lookout for a positive and communicative individual to join us as a Customer Care Specialist in South San Francisco, CA. Your main responsibilities will include telephone and online customer service, dispatching service technicians, estimating service, and handling service orders within Third Party systems.
Benefits of Employment:
Great culture…we love to have fun!
Competitive salary
Great benefit package including paid vacation and holidays!
401k with company match.
Key Responsibilities:
Establish courteous and professional relationships with customers, vendors, manufacturers, and co-workers.
Assist in dispatching calls for optimal service and operational efficiencies.
Answer phones, handle service calls, and manage invoicing.
Maintain excellent customer communication.
Adhere to manufacturer authorization procedures before dispatching work.
Qualifications:
1-2 years of Customer Service experience.
Knowledge of dispatch systems or logistics.
Demonstrated ability to work well in a team.
Strong organizational and multitasking skills.
Fast and accurate data entry.
Proficiency in Microsoft Office 365 products.
Attention to detail with a focus on quality.
Completion of a satisfactory background check and drug screen is required.
Valid Driver's license and driving record that aligns with our safety standards.
Must be at least 18 yrs of age
If you're ready to be part of a team that keeps our customers up and running, apply today! Learn more at *********************
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. P&D Appliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
P&D Appliance is a division of Unlimited Service Group “All Unique, All United.”
$25 hourly Auto-Apply 60d+ ago
Airline Customer Service Agent
SFO 4.1
Call center representative job in San Francisco, CA
Overview Airline Customer Service Agent - San Francisco, CA
On-site Operations SFO Part-time
San Francisco, California, United StatesHourly Pay $23.15Your Gateway to an Exciting Career in Aviation
Are you ready to embark on a career that's as dynamic and diverse as the skies? Whether you're rejoining the workforce, working towards a degree, or looking to explore an exhilarating part-time opportunity, this is your runway to success!
At Pacific Aviation, we're looking for passionate, bilingual (English/Japanese) individuals to join our team as Airline Customer Service Agents at San Francisco International Airport (SFO). If you thrive in fast-paced, international environments and have a heart for delivering exceptional service, we want to hear from you!
Click here to apply
Responsibilities What Makes This Opportunity Unique?
1. Dynamic Work Environment:
Be part of a high-performing team managing the entire passenger experience, from ticketing to boarding. Each day brings new challenges and exciting interactions.
2. Flexible Scheduling:
Work a minimum of four days per week, with 4-5 hour shifts each day. Additional shifts are available if you want to expand your hours.
3. Outstanding Benefits:
Enjoy full-time-caliber benefits as a part-time employee, including fully paid medical insurance for you and your dependents, a 401(k) with company match, and more.
4. Career Advancement Opportunities:
We invest in our employees' growth. Gain technical skills and unlock leadership opportunities within Pacific Aviation.
5. Vibrant Company Culture:
Experience a workplace built on respect, trust, diversity, and transparency. Celebrate your achievements with our team through potlucks, happy hours, and personalized appreciation programs.
6. Comprehensive Support:
Benefit from a discounted BART Clipper card or employee parking permit, paid training, and provided uniforms to ensure your success.
Your Role
As an Airline Customer Service Agent, you'll work directly with one of our international airline clients, with opportunities to expand your expertise to other airline operations over time. Your responsibilities will include:
Assisting passengers during departures (from check-in to boarding) and arrivals (from deplaning to baggage claim).
Handling passenger inquiries, resolving issues, and ensuring smooth operations within the terminal.
Delivering exceptional service with professionalism and efficiency.
Collaborating with team members to provide seamless ground handling services for flights carrying 200-300 passengers.
Qualifications
You're the perfect candidate if you:
Spread Positivity: Your upbeat attitude lifts the spirits of passengers and colleagues alike.
Embrace Variety: You enjoy engaging with people from all walks of life and finding solutions to dynamic challenges.
Why Join Pacific Aviation?
For over 25 years, Pacific Aviation has been the trusted partner of the world's leading airlines, delivering exceptional ground handling services at airports nationwide. Our team is our greatest asset, and we're committed to fostering a culture of respect, diversity, and growth. When you join us, you're not just starting a job-you're joining a family that values your contributions and supports your aspirations.
Ready for Takeoff?
If you're ready to start an exciting journey with Pacific Aviation, apply today! Let's make every passenger's journey smooth and memorable together.
Requirements
Bilingual proficiency in English and Japanese (spoken and written).
Strong communication skills, including active listening.
Customer service experience (preferred but not required).
Computer literacy with attention to detail and quick, accurate data entry.
Calmness and problem-solving skills in high-pressure situations.
Flexibility to work varying shifts, including early mornings, afternoons, evenings, nights, weekends, and holidays.
Physical stamina to stand for extended periods.
Legal authorization to work in the U.S.
Ability to pass a background check and drug test.
Benefits
Fully paid medical, dental, and vision insurance for you and your dependents.
401(k) retirement plan with company match.
Generous Paid Time Off (PTO).
Uniforms provided.
Discounted parking or a BART Clipper card.
Paid training to set you up for success.
Referral bonus and cell phone plan reimbursement.
$23.2 hourly Auto-Apply 19d ago
Call Center Representative
Genstar Capital 3.6
Call center representative job in San Francisco, CA
Job Brief:
We are searching for a polite, professional callcenterrepresentative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The callcenterrepresentative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful callcenterrepresentative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other callcenter team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed callcenter metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Skills Required:
High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
$31k-37k yearly est. 60d+ ago
Customer Service Reps / Associate / Specialist
Pharmacyclics, An Abbvie Company
Call center representative job in San Francisco, CA
Job Responsibilities
Are you dependable?
Are you looking for more?
If you answered yes then Pharmacyclics is looking for you!
We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic Customer Service Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customer service.
We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers.
Essential Duties:
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate with customers and vendors through various channels.
Respond promptly to customer inquiries and provide feedback on the efficiency of the customer service process.
Acknowledge and resolve customer complaints.
Ensure customer satisfaction and provide exceptional customer support.
Salary: $18.50 to $22.00 /hour. Based on Performance and Experience.
Apply today for an opportunity to be a part of a great team with an innovative company!
***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP!
Skills Required
Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Ability to multi-task, prioritize, and manage time effectively.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to meet required goals and quotas.
Positive and service-oriented attitude.
$18.5-22 hourly 60d+ ago
Custom Home Sales Representative
ADT Security Services, Inc. 4.9
Call center representative job in San Rafael, CA
JobID: 3018490 JobSchedule: Full time JobShift: : Do you want to do a job that could potentially save lives every day? Do you want to be on the forefront of a technology partnership that will help create the future of smart security and home automation?
Then today is a good day to become an ADT Solutions Advisor. Our Custom Home Services has created a unique home security experience for high-net-worth clients and their homes. You'll be able to take advantage of our ever-expanding line of innovative home automation and smart security products and solutions, and help make homes smarter, and people safer - every day. This is your chance to join the leading security and home automation company and grow with us
Interested in being a part of the growth? Keep reading.
So, who's right for the job?
A self-motivated, tech savvy individual driven to succeed. Someone who connects with people and enjoys meaningful interactions while expanding their network. Strives to deliver a great customer experience by building relationships and exhibiting empathy - no matter what the situation. Ultimately turning curious consumers into loyal customers.
Someone who's willing to put in the work, knowing that you'll get out of it what you put into it. You'll use your strong communication and creative skills to demonstrate the value of our innovative security and smart custom home solutions to customers while explaining our products and services in-depth and recommending the right solutions. You will work in a dynamic, collaborative environment, working closely with customers and coworkers. This role involves providing solutions by visiting customers at their homes or businesses.
Do you…
Get satisfaction from helping people?
Have a knack for problem solving?
Enjoy finding solutions to make people's lives easier?
Want to help protect what they value most, their loved ones, pets and prized possessions?
Enjoy closing sales and helping customers find the best solutions that fit their needs?
Have a curiosity for the newest tech?
Adapt quickly to competitive and customer needs?
Prioritize your time well?
Like what you are reading above but still not sure? Don't worry. As the industry leader, ADT equips you with specialized training and the tech you need to meet your financial goals.
What's in it for you:
Unlimited earning potential with uncapped commissions (our top performers earn $150K+!)
Training wage of up to $4,000 over the first 8 weeks of employment
Comprehensive benefits package (Medical, Dental, Vision, 401k w/match, tuition reimbursement
Paid Time Off
Mileage compensation
Career growth opportunities
Ability to work flexible hours to accommodate our customers' needs
Still not convinced? Check out videos of our professionals who make it part of their life's mission:
ADT professionals
Check out more about life at ADT here.
Read more about ADT + Google here.
Pay and Benefits Disclosure:
Sales advisors will receive uncapped commission plus a training wage of up to $4,000 over the first 8 weeks of employment. Commissions are paid on a percentage of the products or services sold and eligible for a monthly performance bonus. Based upon performance, new sales advisors can expect to earn $85,000, while experienced sales advisors can earn over $150,000. If you are not sure you're ready for a commission-only sales position, please apply to discuss the role and training program.
We offer employees access to healthcare benefits (medical, dental and vision), a 401(k) plan with company match, tuition reimbursement, mileage reimbursement, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
$36k-48k yearly est. Auto-Apply 42d ago
Call Center Representative
The Mailroom Associate Role
Call center representative job in San Francisco, CA
CallCenterRepresentative I
ONSITE IN SAN FRANCISCO, CALIFORNIA - Must be able to work onsite!
$21.93/HR Start / First day training February 23 2026
Great Benefits & Weekend's Off
5 Weeks PAID TRAINING
Summary: As a CallCenterRepresentative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.
What you will be doing:
Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Submit research requests in a concise yet accurate manner.
Maintaining a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Maintaining a thorough knowledge of the company and client programs, policies, and technology.
Providing support to other positions/operations in cases of heavy workloads or absences.
What you get:
Full Time Employment
Hourly rate of $21.93 starting on day one.
Spanish/ English Bilingual incentive after training $22.95
Weekend's OFF!
Work hours are FT (Mon-Friday) 9:00AM-6:00pm
Paid Training- Training schedule is Monday through Friday for five weeks, from 9am to 530pm.
Career Growth Opportunities
Full Benefit Options
Great Work Environment
People who succeed in this role have:
The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Provide calm conflict resolution and problem resolution for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
Can commit to 100% attendance for three to five weeks of paid training.
Requirements
Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent.
Must be able to successfully pass a criminal background check.
Must pass a Customer Service Skills assessment
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $21.93.
$21.9 hourly Auto-Apply 13d ago
Call Center Agent - Call Center
Healthright 360 4.5
Call center representative job in San Francisco, CA
.
To provide excellent customer service to both external and internal clients, answer high volume of calls, schedule medical, dental, and behavioral health appointments, provide support to clinic, direct phone inquiries to appropriate departments, and provide program information to all callers.
Key Responsibilities
Incoming calls:
Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy. Knowledgeable of primary medical care, behavioral, and dental services to provide accurate information to all callers. Maintains average call time and call volume as indicated in callcenter guidelines. Monitors incoming calls, and works with CallCenter Manager to minimize abandoned call rates. Knowledgeable about insurances and funding programs, such as MediCal, MediCare, Healthy San Francisco, Family PACT, and commercial insurances. Communicates sliding fee scale policies to patients appropriately. Communicates clearly on the phone and accurately documents and assigns messages and faxes. Confirms and updates contact information for all patients at every contact.
Outgoing calls:
Makes follow-up calls for any messages left. Completes robust confirmation calls for all next day appointments. Robust confirmation calls include confirming reason for visit, necessity of visit, appointment time, appointment provider, verification of insurance, notification of any co-pays, deductibles, share of costs, or payments due, and any paperwork that may be needed to be completed. Assist with scheduling changes by contacting patients to reschedule appointments.
Documentation Responsibilities
: Accurately documents and routinely updates required patient information in electronic health record system. Documents billing notes and general medical appointment reminders in the appointment screen, as well as in the patient information screens. Collects and verifies contact information at every call. Enters patient insurance information for patients, and verifies eligibility with patient. Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately.
Customer Service:
All communications, both internal and external, must be delivered with excellent customer service. Must be courteous and professional for all patient interactions. Must talk to patients and clients in a caring and non-judgmental manner. Must be able to deliver care in a culturally and linguistic sensitive manner. Must ensure to use patient's preferred name and pronouns. Must adhere to scripted phrases, welcoming patients and thanking them for their phone calls. Listens and documents patient complaints, and routs calls to appropriate staff for swift resolution.
And, other duties as assigned.
Education and Knowledge, Skills and Abilities
Required Qualifications:
Prior experience in front desk reception, administrative and/or customer service
Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure
Strong organizational, interpersonal, listening, speaking and written communication skills
Ability to assist callers in an approachable and welcoming manner
Ability to work effectively with all levels and types of employees, management, clients and guests
Ability to work cooperatively and effectively as part of a team
Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented
Strong proficiency with Microsoft Office applications(Excel, Outlook and Word), specifically Word Outlook and internet applications
Experience working with staff and volunteers
Working knowledge of computerized medical scheduling and billing systems
Knowledge of HIPAA regulations
Excellent attention to detail, ability to work independently and strong organizational skills
Commitment to working with diverse communities, including communities of color, homelessness, and users of illegal substances, HIV/AIDS patients and persons with mental health concerns
High School Diploma or GED equivalent
Desired Qualifications:
2 years experience working in a medical setting (or callcenter), preferably in a community clinic with medical experience
Familiarity with other community agencies in the Bay Area to make appropriate referrals
Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services
Bilingual language capacity (Spanish/English)
We will consider for employment qualified applicants with arrest and conviction records.
In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.
Tag: IND100.
$31k-37k yearly est. Auto-Apply 60d+ ago
Call Center Representative
Golden Gate Capital 4.1
Call center representative job in San Francisco, CA
We are searching for a polite, professional callcenterrepresentative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The callcenterrepresentative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
$33k-42k yearly est. 60d+ ago
Call Center Representative
VB
Call center representative job in Fairfield, CA
We are searching for a polite, professional CallCenterRepresentative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The CallCenterRepresentative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful CallCenterRepresentative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call centre team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Requirements
High School Diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
$32k-41k yearly est. 60d+ ago
Customer Support Representative
Lever Demo 2
Call center representative job in San Francisco, CA
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We're great Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together.
Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.
How much does a call center representative earn in Richmond, CA?
The average call center representative in Richmond, CA earns between $28,000 and $47,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.
Average call center representative salary in Richmond, CA