Call center representative jobs in Roanoke, VA

About this role: Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations. Find out why we're the #1 financial services company to grow YOUR career. Apply today. wellsfargojobs.com In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted This position is not eligible for Visa sponsorship Posting Location(s): 7711 Plantation Rd Roanoke, VA 24019-3224 Training Schedule: Roanoke, VA ·Starting February 2, 2026, for 5 weeks Monday-Friday 8:00 am-4:30pm CST Work Schedule: Roanoke, VA Monday-Friday 10:30am-7:00pm Your regular work schedule will be based on business need and may include working some holidays Schedule may be eligible for a shift differential under the terms of the shift differential policy Posting End Date: 9 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Liberty University Online Academy (LUOA) is seeking motivated individuals for two key roles: Admissions Counselor and Academic Advisor. In these positions, you will play a vital role in guiding prospective students through the admissions process and supporting enrolled students in their academic journey. Your ability to create positive experiences will significantly impact student enrollment and retention. . As you apply, please note that your application will be considered for both the Admissions Counselor and the Academic Advisor roles. Our selection process will match your skills and experiences to the position that best aligns with your qualifications. Job Posting Title: LUOA Enrollment Call Center Agent Job Summary: Liberty University Online Academy (LUOA) is seeking motivated individuals for two key roles: Admissions Counselor and Academic Advisor. In these positions, you will play a vital role in guiding prospective students through the admissions process and supporting enrolled students in their academic journey. Your ability to create positive experiences will significantly impact student enrollment and retention. . As you apply, please note that your application will be considered for both the Admissions Counselor and the Academic Advisor roles. Our selection process will match your skills and experiences to the position that best aligns with your qualifications. Essential Functions and Responsibilities: Admissions Counselor: * Provide exceptional customer service to students and university employees primarily through phone and email communication. * Convert prospective students into enrolled students by managing inquiries and applications. * Handle a high volume of phone calls and emails, answering complex questions regarding admissions, academic policies, and curriculum. * Counsel applicants on admission requirements, placement test scores, and transcript evaluations. * Operate management systems to record contacts and register new applicants for courses. * Troubleshoot issues related to the Online Academy and facilitate enrollment meetings with families. Academic Advisor: * Provide exceptional customer service to students and university employees primarily through phone and email communication. * Navigate student/parent issues to ensure accurate and timely resolutions, connecting families with appropriate resources. * Handle a high volume of phone calls and emails, answering complex questions regarding admissions, academic policies, and curriculum. * Build rapport with students and parents to enhance long-term enrollment retention. * Utilize multiple systems and resources to assist students effectively. Qualifications, Credentials, and Competencies: * Background in sales or customer acquisition preferred; progress towards a college degree required. * Proficiency in Microsoft Office Suite is essential. * Strong communication skills, both verbal and written. * Ability to adapt to change, multitask, and work in a fast-paced environment. * Strong organizational and problem-solving skills. * Experience in advising or contact center settings is a plus. * Ability to work shifts scheduled within the hours of 8 AM - 9 PM Monday through Friday, 8:30 AM - 6 PM Saturday, and 12 PM - 6 PM Sunday, with occasional overtime during peak seasons. * This position requires a reliable internet connection with specific speed and stability requirements. Please note that satellite-based internet providers such as Starlink are not compatible with the needs of this role. We recommend using a wired broadband connection to ensure optimal performance and meet the technical requirements for the position. If you are passionate about helping students succeed and want to be part of a dedicated team, we encourage you to apply! Starting Pay Rate $17.50 per hour Target Hire Date 2026-01-12 Time Type Full time Location Remote Location The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.

Responsible for managing the customer experience with Chemsolv. Owns the order fulfillment process for assigned accounts. Responsible for building partnerships with clientele and long-term business relationships. About Chemsolv: Founded in 1979, Chemsolv, Inc., based in Roanoke, Virginia, is one of the largest and most respected chemical distributors in the United States. We represent over 100 manufacturers of industrial chemicals, silicones, solvents, lubricants, metalworking fluids, and specialty products. We're proud to be consistently ranked among the Top 100 Chemical Distributors and are committed to continuous improvement and excellence in our operations. In 2023, with the support of OpenGate Capital, we formed Integrity Partners Group (IPG) with Chemisphere and Eden Custom Processing. Together, we aim to expand our capabilities while continuing to provide our customers with the personal attention they deserve. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Manages a defined book of client accounts through multiple avenues of communication * Owns and manages customer orders from initial contact to delivery * Coordinates with Sales, Operations and Logistics to provide pricing and delivery information * Enters orders into Datacor ERP * Confirms orders and delivery dates * Follows-up on customer orders and inquiries with thorough communication * Actively manages orders/accounts to ensure delivery by checking stock for availability and delivery time * Coordinates/communicates with other departments to ensure successful delivery of product * Provides daily/weekly/monthly reporting to Customer Care Manager for review * Provides superior customer service and maintains client satisfaction through critical thinking, problem solving and decision making * Assist with training of team members as needed * Other duties as assigned QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: * Bachelor's degree in business administration or communication or related field preferred or equivalent experience * Customer fulfillment experience required * Project Management skills required Proficient in Microsoft Office Suite required * Knowledge of Datacor ERP preferred * Proven customer service skills required * Ability to troubleshoot and manage complex accounts * Ability to multi-task * Critical thinking skills required * Works well in a team environment * Dependable and punctual WORK SCHEDULE: Monday - Friday; 8am - 5pm, EST COMMUNICATIONS REQUIREMENTS: Strong reading, writing, and presentation skills, including the ability to interpret professional materials, write reports and manuals, communicate effectively with various audiences, and handle calls professionally. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Why Chemsolv? At Chemsolv, we believe in rewarding our employees for their hard work and commitment. We offer a competitive benefits package that includes: * Paid Time Off (PTO) * Medical, Dental, and Vision Insurance * 401(k) with Employer Match * And much more! If you're ready to join a company that values your contribution and offers opportunities for growth, apply today and be part of our dedicated team! Chemsolv, Inc. - A company committed to quality, safety, and your career. Pay Range: $20 - $24 per hour

Job Description HoneyCar, the Sweetest way to grow your career! About HoneyCar HoneyCar is an exciting tech-driven used vehicle dealer. We blend state-of-the-art technology with a service-driven human touch to deliver a unique car buying experience. We aim to ensure that customers are able to purchase vehicles however they choose. Whether in-store, at home, or a combo of both. Through transparent pricing and a seamless online experience, we support the customers wishes of working with a member of our team or buying it on their own, online. HoneyCar believes that happy employees create happy customers and strives to be a "Best Company To Work For". If you're looking for an exciting opportunity to help build a company, learn new skills, and continually improve operations, this is the place for you! Core Values: Growth Minded - People-Centered - We Own It - Driven For Success About the position As the Call Center Rep, you will ensure that customers experience The Sweetest Way To Buy or Sell Your Car ™ by coordinating appointments for potential customer's. The Call Center Rep must be a technically savvy individual who understands today's technologies and who can communicate in a clear and efficient way with customers using internet/email, mobile/Smart phones, tablets, etc. in order to schedule appointments and demonstrate product features while maintaining an ongoing relationship with customers to encourage networking and repeat business. Benefits Daily training, coaching, and mentoring Access top tier industry software 401(k) Plan Medical/Vision/Dental Package Long & Short Term Benefits Life Insurance Paid Training Responsibilities Answer customer calls and establish follows-up with sales appointments. Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Present initial financing options based on customer needs. Follow up with leads that are not ready to make an appointment or no-show. Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management. Utilize CRM tracking system daily. Qualifications At least one previous role based in customer service experience Excellent teammate with collaborative attitude and eagerness to improve Prompt and courteous demeanor Positive and hardworking personality Strong computer skills Valid driver's license Schedule Day shift 5 Day work week Off Sundays We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Details FOOT LEVELERS LTD - ROANOKE, VADescription Who are we? Foot Levelers is the leading provider of custom orthotics in the world. Yes, you read that right! We're a 73-year-old, family run business with an unparalleled made-in-the-USA product. We're a dynamic medical device manufacturer and wellness company poised on an exciting growth projection, with an ever-expanding network of chiropractors, physical therapists, and other passionate medical professionals. They look to us to ensure their patients are receiving the best custom orthotics available and living pain-free, healthy lives. Who are we looking for? We are looking for self-motivated, engaging professionals, who are eager to join our growing company and who believe in our exceptional mission "To improve wellness worldwide through custom, innovative solutions and dynamic superior services." If you have a passion for helping others and are an excellent communicator with a knack for problem solving, and have the career track record to prove it, we would love to talk to you! Our Sales and Service Team works closely with our customers through inbound and outbound phone calls. We pride ourselves in educating healthcare professionals on our products and technology so that they can provide the best outcomes for their patients. Our Sales and Service Team… Provides over the top customer service, on each and every call, leading with a "Love & Service" mentality. Maintains accurate and detailed data on our customers and their orders. Demonstrates a commitment to one-call resolution in order to provide the best customer experience possible. Uses active listening, to understand our customers' needs and concerns, then makes recommendations based on each customer's individual situation. They are diligent in their follow through to resolution and in their attention to detail. Continues to learn and is always training to elevate their skills. Becoming a subject matter expert allows them to guide our customers to the products that would best fit their patient's needs. Qualifications The Perfect Sales and Service Team Candidate Would… Be an articulate and professional communicator with excellent skills in both written and verbal forms of communication. Be committed to the continuous development of product and service knowledge, which is the key to our customers' and our company's success. Be a self-motivated problem solver with a passion for customer satisfaction, wellness, and our Foot Levelers products. Demonstrate mental sharpness by thinking on their feet, being quick, inquisitive & engaging while maintaining a smile and friendly attitude. Successfully find avenues for upselling using active listening skills and be a confident sale closer. Be comfortable with all Microsoft applications and be eager to learn a CRM system - Whatever systems/programs they don't already know, they can easily dive into and figure out using our training protocols as a guide. Be able to work with others in a team environment as well as effectively complete individual projects on time. Be motivated by additional payouts and commission based on their individual success at achieving goals and growing their skills. Have prior Call Center or Customer Service experience and be able to share their success in meeting customer expectations, resolving issues, and achieving or exceeding professional goals. Ready to join our team? Here are a few Foot Levelers Family Perks: Family atmosphere where everyone truly cares about you and your success. Growth and cross-training opportunities, upward mobility, and career pathing programs. On-site gym & personal trainer. Up to two weeks of paid vacation for your first year on the job, plus 11 paid holidays. Excellent Benefits package including an employer covered health insurance option via our non-smoking facility and the benefit of our Workout For Payout Program. 401K with Company Match.

Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS. Job Description Analyzes problems and provides information/solutions. · Operates a computer to obtain and extract information, documents information, activities and changes in the database. · Thoroughly documents inquiry outcomes for accurate tracking and analysis. · Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. · Researches and analyzes data to address operational challenges and customer service issues. · Provides external and internal customers with requested information. · Receives and places follow-up telephone calls and e-mails to answer customer questions. · Uses computerized systems for tracking, information gathering and troubleshooting. · Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals. Qualifications · Requires a HS diploma or equivalent. · Must have at least 1 year of previous experience in an automated customer service environment. · Good communication skills both written and verbal. · Good computer navigation skills. · Excellent customer service skills. · Call center background is preferred. Additional Information All your information is kept confidential as per EEO standards. Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!

HoneyCar, the Sweetest way to grow your career! About HoneyCar HoneyCar is an exciting tech-driven used vehicle dealer. We blend state-of-the-art technology with a service-driven human touch to deliver a unique car buying experience. We aim to ensure that customers are able to purchase vehicles however they choose. Whether in-store, at home, or a combo of both. Through transparent pricing and a seamless online experience, we support the customers wishes of working with a member of our team or buying it on their own, online. HoneyCar believes that happy employees create happy customers and strives to be a "Best Company To Work For". If you're looking for an exciting opportunity to help build a company, learn new skills, and continually improve operations, this is the place for you! Core Values: Growth Minded - People-Centered - We Own It - Driven For Success About the position As the Call Center Rep, you will ensure that customers experience The Sweetest Way To Buy or Sell Your Car ™ by coordinating appointments for potential customer's. The Call Center Rep must be a technically savvy individual who understands today's technologies and who can communicate in a clear and efficient way with customers using internet/email, mobile/Smart phones, tablets, etc. in order to schedule appointments and demonstrate product features while maintaining an ongoing relationship with customers to encourage networking and repeat business. Benefits Daily training, coaching, and mentoring Access top tier industry software 401(k) Plan Medical/Vision/Dental Package Long & Short Term Benefits Life Insurance Paid Training Responsibilities Answer customer calls and establish follows-up with sales appointments. Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Present initial financing options based on customer needs. Follow up with leads that are not ready to make an appointment or no-show. Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management. Utilize CRM tracking system daily. Qualifications At least one previous role based in customer service experience Excellent teammate with collaborative attitude and eagerness to improve Prompt and courteous demeanor Positive and hardworking personality Strong computer skills Valid driver's license Schedule Day shift 5 Day work week Off Sundays We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionBenefits: Bonus based on performance Company parties Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Account Representative with Don Evans State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.

The Public Safety Division at Virginia Tech is comprised of the Police Department, Environmental Health & Safety, and the Office of Emergency Management and has a critical role in supporting the well-being of our community. We are essential in planning for and responding to emergency events, and in creating a culture of preparedness where employees and students are safe in their work and living environments. The Security Center Representative provides security, safety and community services to University employees, students, and visitors. This position is responsible for monitoring and utilizing the campus video surveillance system for the purposes of deterring and providing information regarding criminal and safety incidents, activating the University's emergency notification system, answers calls on the department's main line and provides assistance or forwards to the Regional 911 Center as needed, monitors direct and silent emergency alarms notifying responsible parties, and answers non-emergency calls for assistance. The security center representative also enters, updates and retrieves information from a variety of computer systems, receives requests for information regarding vehicle registration, driving records and warrants, student information, and parking information, and provides pertinent data. Monitors several complex public safety radio frequencies, operates a variety of communications equipment, including radio consoles, telephones, and computer systems. This position may assist in providing on-the-job training for Security Center Representative and submit progress reports and evaluations on trainees. This position is considered essential personnel, which requires reporting to work during adverse weather conditions. The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies Virginia Tech's Principles of Community; and supports the university's motto, Ut Prosim (That I May Serve). Required Qualifications • Demonstrated customer service experience. • Significant experience using computers. • Must have the ability to effectively organize, prioritize, and handle several work tasks simultaneously. • Excellent communication skills in person and on the telephone with the ability to speak clearly and concisely. • Ability to effectively interact with a diverse clientele. • Ability to understand, interpret, and follow policies and procedures. • Must be able to work independently or with others in an isolated environment for long periods of time. • Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; and wear a uniform. • Must successfully pass a criminal history/background check and a psychological assessment. • Selected applicants must become VCIN/NCIC certified within the first year of employment. • State law requires successful candidate to be a U.S. citizen or have been a lawful resident of the U.S. for the past 10 consecutive years. • Must be able to give credible testimony in court. Pre-Employment and Ongoing Screening Requirements • Candidates for employment are required to have a criminal history check, including fingerprinting and a pre-employment drug screen. • Must successfully complete an extensive background check and credit history check, with satisfactory results. • Successful completion of a psychological assessment is required. • Candidates for employment are required to successfully complete a pre-employment drug screening. Incumbents are subject to random, reasonable suspicion and post-accident drug and alcohol screening. Preferred Qualifications • Associate's Degree and/or equivalent training/experience with law enforcement, security, communications or corrections. • Experience operating a variety of communication hardware such as phone, two-way radio, or paging systems in a high-volume environment. • Experience using Microsoft Office software. • Experience dispatching law enforcement, fire and/or emergency medical services. • Experience answering complaints and providing information in a public contact environment. Pay Band 3 Appointment Type Regular Salary Information Base salary of $36k. Hiring incentives are available to increase the starting salary for completing advanced education degrees (Associates or Bachelors) and/or military service. Review Date November 24,2024 Additional Information The selected finalist will be required to successfully complete an extensive background and credit history check, a psychological assessment, and a pre-employment drug screening. About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Sarah McCoy at ************* during regular business hours at least 10 business days prior to the event.

Benchmark is a North Carolina-based distributor that began operations in 2004 with the mission to provide quality professional products and supplies to the construction, surveying and engineering industries while providing unmatched customer service at the best available prices. We are a recognized industry leader offering: sales, service and repair, rentals and training for laser equipment, surveying and optical instruments, software, GPS, machine control, drones and field supplies and tools. Every day our People of Change are doing incredible things by working together to pursue our shared purpose-to deliver on the promise of technology and human ingenuity. Join our growing team! Job Description Benchmark Tool & Supply is seeking a detail oriented, customer focused Retail Operations & Customer Care Associate to support daily retail store operations in Salem, VA. This associate level role blends front-counter retail support with a primary focus on back office execution: invoicing sales orders, receiving purchase orders, coordinating shipping, entering service cases, and accurately documenting activity in our CRM/ERP systems. Position Duties and Responsibilities: Provide excellent in-person and phone support to retail customers, serving as friendly and professional first point of contact. Represent Benchmark products and services ethically and professionally, helping deliver total solutions to customers. Assist with retail transactions and basic sales support as needed, including answering product or order questions and directing customers to the right resources. Build positive relationships with new and existing customers through helpful communication and follow through. Support sales targets through strong service, responsiveness, and teamwork. Invoice sales orders accurately and timely in NetSuite. Receive purchase orders (POs), verify accuracy, and enter receipts into NetSuite. Prepare and process shipping orders, ensuring correct documentation and coordination with internal teams and carriers. Maintain a high level of precision in all order related data entry, including pricing, quantities, SKUs, shipping details, and customer notes. Monitor and support order exception/unfillable queues by identifying substitutions and communicating options to customers or sales reps. Update subscriptions and order changes in NetSuite to keep records current and visible for team members. Enter service cases and manage case pickups/returns per company procedures. Document customer interactions, order updates, and service activity in CRM systems to support visibility, communication, and customer satisfaction. Ensure timely follow up on open cases and customer requests. Support showroom organization, stocking, and overall store presentation. Maintain store inventory accuracy, assist with cycle counts and basic inventory adjustments as needed. Order and maintain office/retail supplies and keep common areas professional and customer ready. Take ownership of learning products, systems, and store procedures. Work independently while communicating proactively with leadership and teammates. Perform other duties as assigned. Job Type: Full-Time Benefits: 401(k) matching Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Supplemental Pay Types: Commission pay Work Location: In-Person/On-Site Qualifications High school diploma or GED. 2+ years in retail, operations, customer service, or order processing role. Experience using NetSuite (or comparable ERP), with strong comfort in high volume data entry. Demonstrated accuracy with invoicing, order entry, PO receiving, shipping documentation, or similar operational tasks. Strong customer service skills, including the ability to remain calm and solution focused during challenges. Excellent organization, prioritization, and time-management skills. Clear written and verbal communication. Ability to work independently with minimal supervision. Preferred Qualifications: Associate degree or coursework beyond high school. Experience in construction, industrial supply, civil engineering, or similar product environments. Familiarity with CRM tools ( Close.io ) or similar CRM platforms. Prior experience supporting inventory control (cycle counts, stocking, reconciliation). Additional Information We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic prohibited by law. We offer competitive compensation based on experience. This is a full-time position with benefits including 100% employee paid medical insurance, matching retirement plans, paid time off, and opportunities for professional development. Benchmark Tool & Supply offers competitive compensation packages including 100% paid medical benefits, Life and Short-Term Disability insurances for our employees, matching retirement plan, paid time off, and opportunities for professional development. Come work with us!

Benchmark is a North Carolina-based distributor that began operations in 2004 with the mission to provide quality professional products and supplies to the construction, surveying and engineering industries while providing unmatched customer service at the best available prices. We are a recognized industry leader offering: sales, service and repair, rentals and training for laser equipment, surveying and optical instruments, software, GPS, machine control, drones and field supplies and tools. Every day our People of Change are doing incredible things by working together to pursue our shared purpose-to deliver on the promise of technology and human ingenuity. Join our growing team! Job Description Benchmark Tool & Supply is seeking a detail oriented, customer focused Retail Operations & Customer Care Associate to support daily retail store operations in Salem, VA. This associate level role blends front-counter retail support with a primary focus on back office execution: invoicing sales orders, receiving purchase orders, coordinating shipping, entering service cases, and accurately documenting activity in our CRM/ERP systems. Position Duties and Responsibilities: Provide excellent in-person and phone support to retail customers, serving as friendly and professional first point of contact. Represent Benchmark products and services ethically and professionally, helping deliver total solutions to customers. Assist with retail transactions and basic sales support as needed, including answering product or order questions and directing customers to the right resources. Build positive relationships with new and existing customers through helpful communication and follow through. Support sales targets through strong service, responsiveness, and teamwork. Invoice sales orders accurately and timely in NetSuite. Receive purchase orders (POs), verify accuracy, and enter receipts into NetSuite. Prepare and process shipping orders, ensuring correct documentation and coordination with internal teams and carriers. Maintain a high level of precision in all order related data entry, including pricing, quantities, SKUs, shipping details, and customer notes. Monitor and support order exception/unfillable queues by identifying substitutions and communicating options to customers or sales reps. Update subscriptions and order changes in NetSuite to keep records current and visible for team members. Enter service cases and manage case pickups/returns per company procedures. Document customer interactions, order updates, and service activity in CRM systems to support visibility, communication, and customer satisfaction. Ensure timely follow up on open cases and customer requests. Support showroom organization, stocking, and overall store presentation. Maintain store inventory accuracy, assist with cycle counts and basic inventory adjustments as needed. Order and maintain office/retail supplies and keep common areas professional and customer ready. Take ownership of learning products, systems, and store procedures. Work independently while communicating proactively with leadership and teammates. Perform other duties as assigned. Job Type: Full-Time Benefits: 401(k) matching Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Supplemental Pay Types: Commission pay Work Location: In-Person/On-Site Qualifications High school diploma or GED. 2+ years in retail, operations, customer service, or order processing role. Experience using NetSuite (or comparable ERP), with strong comfort in high volume data entry. Demonstrated accuracy with invoicing, order entry, PO receiving, shipping documentation, or similar operational tasks. Strong customer service skills, including the ability to remain calm and solution focused during challenges. Excellent organization, prioritization, and time-management skills. Clear written and verbal communication. Ability to work independently with minimal supervision. Preferred Qualifications: Associate degree or coursework beyond high school. Experience in construction, industrial supply, civil engineering, or similar product environments. Familiarity with CRM tools (Close.io) or similar CRM platforms. Prior experience supporting inventory control (cycle counts, stocking, reconciliation). Additional Information We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic prohibited by law. We offer competitive compensation based on experience. This is a full-time position with benefits including 100% employee paid medical insurance, matching retirement plans, paid time off, and opportunities for professional development. Benchmark Tool & Supply offers competitive compensation packages including 100% paid medical benefits, Life and Short-Term Disability insurances for our employees, matching retirement plan, paid time off, and opportunities for professional development. Come work with us!

Job DescriptionBenefits: Paid time off State Farm Insurance Agent located in Daleville, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Kimberly Bergsten - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionBenefits: Life insurance License reimbursement 401(k) matching Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Position Overview: Why work for us? We are all about a team environment that is family oriented with an amazing work life balance. We focus on the needs of the customer not just another sale. We have the best snack room in the state! Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

About this role: Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations. Find out why we're the #1 financial services company to grow YOUR career. Apply today. wellsfargojobs.com In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted This position is not eligible for Visa sponsorship Posting Location(s): 7711 Plantation Rd Roanoke, VA 24019-3224 Training Schedule: Roanoke, VA ·Starting February 2, 2026, for 5 weeks Monday-Friday 8:00 am-4:30pm CST Work Schedule: Roanoke, VA Monday-Friday 10:30am-7:00pm Your regular work schedule will be based on business need and may include working some holidays Schedule may be eligible for a shift differential under the terms of the shift differential policy Posting End Date: 9 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWPs Position Description Client Service Coordinator - .docx 2 of 3 Last Revised: 08/20/2013 JP Communication Skills Client Service Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES (WILLDO) Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence - Able and willing to perform tasks and duties without supervision. Tolerance for Stress / Resiliency - Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills in order to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Position Description Client Service Coordinator - Job Description.docx 3 of 3 Last Revised: 08/20/2013 JP Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year related experience required with customer service preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to work in a team environment Ability to effectively relate to a customer If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

***Earn up to $16 per hour - Bonus Opportunities paid Biweekly*** ***Paid Holidays - Paid Time Off - Paid Training - Benefits Package available*** ***Full time, Monday - Friday, Day shift*** The Customer Service Representative/Call Center Agent represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly. Essential Job Requirements Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day. Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload. Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center. Regular and timely attendance. Other duties as assigned. Required Education A high school diploma or equivalent required. A degree or certificate in a related field preferred Required Experience Call center experience preferred. Computer experience and typing proficiency required. YoungWilliams is an equal opportunity employer.

Job DescriptionBenefits: 401(k) matching Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative with Jack Dean Insurance Agency Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.

Job DescriptionBenefits: Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development 401(k) matching Dental insurance Vision insurance Patrick Blevins State Farm-About Our Agency: Were not your average insurance office and we like it that way. As a second-generation State Farm Agent with locations in Lexington and Waynesboro, our mission for the past 14 years has been simple: serve our community, protect against what can go wrong, and help people invest in what can go right all while having fun doing it. Led by Patrick Blevins, a nationally recognized agent and multi-year Chairmans Circle, Presidents Club, and Lifetime MDRT qualifier, our agency is consistently ranked among the top in the country. Our team of 14 licensed professionals thrives in a culture built on growth, teamwork, and purpose where we work hard, celebrate success, and make a real difference in peoples lives. Were proud to offer a comprehensive benefits package that includes: Three weeks minimum paid time off (plus additional holidays and personal days) Health insurance 401(k) plan with company match Quarterly bonuses and base pay plus commissions Company vehicles for certain roles Team trips and travel opportunities A balanced work schedule that supports both personal and professional fulfillment If youre motivated, hardworking, and eager to learn, well provide the coaching, development, and support you need to succeed no prior insurance experience required. Join a proven, high-performing team that believes in doing meaningful work, growing together, and enjoying the journey along the way. Position Overview Are you outgoing, customer-focused, and passionate about helping others? Do you enjoy engaging with the public? If so, a career with a State Farm independent contractor agent might be the perfect fit for you! State Farm agents exclusively market State Farm insurance and financial services products. Responsibilities Build and maintain customer relationships, providing follow-up as needed. Educate customers on insurance options through a customer-focused, needs-based approach. Generate leads, schedule appointments, assess customer needs, and promote suitable products and services. Requirements Genuine interest in marketing products and services tailored to customer needs. Strong communication skills (written, verbal, and listening). A people-oriented approach with excellent interpersonal skills. High attention to detail and proactive problem-solving abilities. Proficiency in learning and using computer systems. Ability to collaborate and thrive in a team environment. If youre motivated to succeed and see yourself thriving in this sales role, we encourage you to apply! Well be in touch soon to guide you through the next steps in the interview process.