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Call center representative jobs in Sioux Falls, SD

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  • Customer Service Representative

    The Goal Family of Companies 4.3company rating

    Call center representative job in Sioux Falls, SD

    At Goal Solutions we believe our employees are our greatest asset. We are an employee-focused company, committed to fostering a supportive and inclusive workplace where personal growth, work-life balance, and well-being are prioritized. We believe happy employees lead to happy customers, and we are looking for individuals who share our passion for delivering exceptional service while thriving in a positive environment. If these values resonate with you, we encourage you to apply for one of our Customer Service Representatives in Sioux Falls, SD. Full Time Shifts: Monday-Friday various shifts between 7am-7pm* *Mon - Fri 10:30am-7pm qualifies for 10% shift differential on ALL hours! Part Time Shift: ask for availability Starting Pay Range: $15-$18 + up to $450/month bonus Bilingual Pay Incentive: +$2/hour Enjoy our perks like: Free snacks in the office 14 paid holidays every year The best work culture you've ever known! Full timers also enjoy: 3-week vacation accrual 401(k) + company match up to 4% Medical, dental, and vision coverage Annual HSA contribution of $1,650 Life insurance, disability, and critical illness Tuition reimbursement program Paid Parental Leave $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day Community funds, wellness funds, and more : The Customer Service Representative role encompasses key responsibilities which may include answering inbound calls, making outbound calls, responding to emails, and performing administrative projects. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. Outbound calls primarily consist of returning voice mails and calling borrowers to inform or remind them of their repayment options. Ideal candidates will demonstrate strong attention to detail and the ability to adhere to various rules and regulations related to consumer loans across multiple clients. Administrative responsibilities primarily include procedural tasks such as recording and tracking documents, phone call or email follow-up and special fact gathering assignments as needed. Responsibilities: Perform responsibilities following standard operating procedures to meet or exceed documented service level goals Have a high degree of awareness and understanding of information security Answer inbound calls and reach first touch resolution on borrower questions or issues Make outbound calls to respond to customer voice mails, provide loan updates, and provide options or counseling to borrowers in need of repayment assistance Respond to customer emails and mail Record customer interactions, open/close activities in system of record Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards Essential Functions: Regular and punctual attendance Answer customer inquiries Adhere to policies and procedures Complaint resolution that aligns with Goal's core values Customer retention and relationship building Documentation and data entry Work Environment and Physical Demands: Ability to stand / sit for extended hours of time Ability to remain at workstation for long periods of time Ability to work in an environment with a moderate to loud noise level Heavy keyboard/mouse usage required with repetitive movements Basic Minimum Requirements: 2+ years call center customer service or retail customer service position Proficiency in Microsoft Outlook, Word, and Excel Workflow management experience Ability to follow documented Best Practices and Standard Operating Procedures Ability to communicate in a clear, concise, and professional manner Ability to prioritize, be organized, and manage time effectively to meet service level goals Bonus points if you have: Consumer finance or student loan experience An eagerness to learn and grow your leadership skills A drive to succeed, a sense of urgency, and a passion for your work An all-around team player attitude Learn more about our benefits by viewing our 2025 Employee Benefits Brochure. Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise. Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management. Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Equal Employment Opportunity It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
    $15-18 hourly Auto-Apply 60d+ ago
  • Part-Time Ramp and Customer Service Agent

    Envoy Air Inc. 4.0company rating

    Call center representative job in Sioux Falls, SD

    Come and work for Envoy Air, an American Airlines Group Company, at Sioux Falls Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.61/hr. Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyOversight We can recommend jobs specifically for you! Click here to get started.
    $16.6 hourly Auto-Apply 20d ago
  • Bilingual Call Center Agent (Spanish)

    Vervent

    Call center representative job in Sioux Falls, SD

    Full-time Description Vervent is looking for people with six (6) months of collection/customer service experience in a call center environment! WHERE: Vervent - 2700 S Lorraine Place, Sioux Falls, SD 57106 WHY: You need a job & we're hiring! WHEN: Start date: TBD PAY: $19.50-$21.50/hour - this position is eligible for monthly incentives in addition to base pay! BENEFITS: Full benefits offered - Medical, Dental, Vision, 401k - More details below! SCHEDULE: Multiple schedules offered Details: The Call Center Account Advisor is responsible for contacting and collecting within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients. Why Vervent? Company Perks: Medical, FSA & HSA, Dental, Vision + More! 401k - 100% vested once you start contributing. Generous company match! Regular employee health, wellness & engagement activities! Pet Insurance, because fur babies are important to us too! About Vervent: As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com . If you're interested in reviewing the full , continue reading below… Primary Responsibilities: Meet and surpass key performance indicators as specified by Management. Provide an exceptional customer experience within all communication channels. Knowledge and adherence to specific guidelines by portfolio. Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.). Properly follow up on all assigned tasks as needed. Process all transactions and communications accurately. Protect consumer data in all communications. Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts. Promote good working relations with all other internal and external teams. Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the department. #LI-Onsite Requirements High School Diploma or equivalent required. Must be fluent in both English and Spanish, with strong verbal and written communication skills in both languages. Six (6) months of collection/customer service experience in a call center environment. Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers preferred. Exceptional customer service skills, good communication, and organization skills. Able to handle diverse duties and changing processes/deadlines. Ability to work in a fast-paced environment. Ability to work in teams. Additional Vervent Details: Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors 1,500 Employees Lines of Business: Primary Servicing - Loan, Credit Card, and Lease Servicing Capital Markets Services - Backup Servicing, Verifications, Structured Settlements, eVault, etc. Credit Card Programs - Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks To learn more, please visit Vervent.com. Physical Requirements: The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary: The pay range for this role is $19.50 to $21.50 per hour.
    $19.5-21.5 hourly 5d ago
  • Customer Service Representative- Sioux Falls (Full Time)

    Cortrust Bank 4.4company rating

    Call center representative job in Sioux Falls, SD

    Job Description CORTRUST BANK The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter. CorTrust Bank is seeking a Full Time Customer Service Representative in our Sioux Falls community! It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like a 401k with employer match, Employee Stock Ownership Plan, insurance coverage options, paid time off, service awards, community service opportunities, an Employee Assistance Program, and a stable work environment. Summary: The Customer Service Representative directly supports our customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties. Key areas of responsibility: Customer service: Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies. Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries. Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible. Teller transactions & cash handling: Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more. Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs. Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels. Administrative & compliance: Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality. Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions. Process reports, run proof work, and complete general ledger maintenance and reconciliation. Other duties as assigned. Key competencies: The ideal candidate for Customer Service Representative possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. Knowledge of Federal banking regulations and industry workflow is a plus but isn't required. Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations. CorTrust is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $29k-34k yearly est. 20d ago
  • Custom Cabinet Sales Rep.

    Kitchen Refresh

    Call center representative job in Sioux Falls, SD

    We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Sioux Falls area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time Monday to Friday Driver's License (Required)
    $34k-46k yearly est. 60d+ ago
  • GoodShred Customer Service Representative - SF Norton

    Goodwillgreatplains

    Call center representative job in Sioux Falls, SD

    We are looking for a Driver and Customer Service Representative to join our team! In this position you would perform routine deliveries and pickups of containers with documents/electronics from customers using company trucks, always adhering to security procedures. This is a non-CDL position. Position Type: Full-Time, Typical Hours M-F 40 hours per week with occasional overtime. Daily hours can vary depending on route length. Occasional overnight trips required. Workday begins at 6:30am. Wages: $20.71 - $21.60 hourly In accordance with the Goodwill of the Great Plains mission, we are committed to providing a competitive total compensation package, including salary and benefits, that will attract, retain, and reward high performing employees who share a passion for transforming lives through the dignity of work. Goodwill of the Great Plains strives to make employee compensation performance-based, competitive to organizations with similar missions, and commensurate for the individual's level of responsibility. Responsibilities: Understand and follow all guidelines of GoodShred Policy and Procedures manual. Adhere to the security standards as required with NAID AAA Certification. Ensure that all clients and employees are held accountable for adhering to the strictest level of confidentiality regarding information handled in the document/hard drive destruction process. Prepares bins for shipping to customer Receive incoming materials, record tracking data, and processes them according to established practices, procedures and record keeping requirements Completes daily logs and inspection forms per DOL regulations Safeguards company property of GoodShred customers. Reports all incidents and/or damage to customer property. Requirements: High School Diploma or GED required. Minimum one (1) year experience in shipping and receiving operations Previous straight truck driving experience strongly preferred Past forklift Experience preferred, ability to obtain forklift certification required Valid South Dakota Driver's license Ability to pass a background check with acceptable results Ability to operate a truck of less than three (3) tons to pick up and deliver materials Able to lift up to 50 pounds Minimum one (1) year experience driving Per DOT standards, applicant must be 21 years of age Effective communication and interpersonal skills to work with internal staff as well as customers DOT MEDICAL CERTIFICATE REQUIRED CDL NOT REQUIRED Pre-hire background checks required and within every 3 years after hire. Pre-hire drug test also required and random tests after hire. While the benefits are great, Goodwill's mission is really at the heart of all we do. When you join the Goodwill team you are not just joining the company, you are becoming part of our family. You could be eligible for a Personal Day, Birthday Day Off, and 6 Paid Holidays upon hire. With eligibility for Health Dental, and Vision Insurance after 30 days of employment. See more benefit details on the careers tab at **************************** Apply today to become a part of something great! Goodwill of the Great Plains provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws.
    $20.7-21.6 hourly Auto-Apply 20d ago
  • Customer Service Representative

    Comfort Heroes Plumbing, Heating & Air

    Call center representative job in Sioux Falls, SD

    Job Description Are you a hungry and looking for a new opportunity with great benefits? The Comfort Heroes is a premier provider of HVAC, plumbing, and electrical services, known for our dedication to high-quality workmanship and exceptional customer service. We pride ourselves on making sure every customer receives the best possible experience from start to finish. We're looking for a motivated and friendly Customer Service Representative (CSR) to join our team and ensure our customers receive top-notch service, while also enjoying excellent perks and benefits to support your career and personal life. Why Join Us? Competitive pay with opportunities for growth and advancement. A supportive team environment where your contributions are valued. A company that takes pride in taking care of its employees. What We Offer: Top Compensation Package (hourly + bonus) to reward your hard work and expertise. Paid Time Off (PTO) (2 weeks to start) for vacations and personal days. Company-Paid Health Insurance to keep you and your family covered. 401(k) Plan with a company match to help you plan for your future. Paid Day Off for Your Birthday to celebrate your special day. 6 Paid Holidays to spend time with loved ones and recharge. The Role: As a Customer Service Representative, you'll be the first point of contact for our customers. You will play a key role in delivering excellent customer service by scheduling appointments, answering inquiries, and assisting with the day-to-day operations. Your main responsibility is to ensure customers receive prompt, professional, and helpful assistance throughout their experience with us. Our priority is the customer by ensuring a 5-star quality service with every interaction, every call, in every home. What You'll Do: Answer inbound calls, emails, and messages from customers with professionalism and a friendly attitude. Schedule, confirm, and reschedule service appointments for HVAC, plumbing, and electrical services. Provide customers with accurate information on services and promotions. Address customer inquiries and resolve concerns in a timely and courteous manner. Ensure smooth communication between the customer and service technicians. Maintain customer records, update service history, and track job progress in our CRM system. Coordinate with field technicians to ensure timely arrival and service completion. Handle customer complaints or issues, following company procedures to resolve problems and maintain customer satisfaction. Assist with general office duties such as data entry, filing, and other administrative tasks. Keep customers informed of any delays, cancellations, or updates regarding their service. Follow up with customers to ensure satisfaction and encourage feedback. What You'll Need: Previous customer service experience, preferably in HVAC, plumbing, or electrical industries. Strong verbal and written communication skills with a friendly, energetic and professional phone demeanor. Excellent problem-solving skills and the ability to remain calm under pressure. Strong organizational skills with the ability to multi-task and manage time effectively. High attention to detail and accuracy in data entry and communication. Positive, team-oriented attitude with a passion for delivering exceptional customer service. Ability to work flexible hours, including occasional evenings or weekends, as needed. If you're ready to join a team that values your skills and offers great benefits, apply today! The Comfort Heroes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Now Is Your Time To get started, click the “Apply” button now and send us your resume. Job Type: Full-time ********************************************************************************************* Job Type: Full-time Pay: $12.00 - $19.00 per hour Job Type: Full-time ********************************************************** #hc19191
    $12-19 hourly 7d ago
  • Customer Service Representative

    Nordica Warehouses

    Call center representative job in Sioux Falls, SD

    Nordica Warehouses is taking applications for the position of Customer Service Representative. We are a third-party warehouse that stores for a wide variety of clients. Most Customer Service Representatives (CSRs) get an assortment of customers as they get more familiar with our company so you get experience with a little bit of everything we have going on here. Since we're third party, all of our customers have different products and details that are individual to them. As the CSR, you get to learn all of the specifics and build relationships with your customers. We've got multiple dock doors at all of our locations with product constantly flowing in and out so things can get pretty busy around here but we know when to lighten the mood. We do our best to motivate and encourage our employees. We've been a “mom and pop” company for many years and have recently increased in size. We had a core group of people that built Nordica to what it is now and most of that group is still with the company today. Ideally, we're looking for the next core member to add to that group and became part of the “Nordica family”. This CSR position is for Monday thru Friday 7:30am-4pm located at: 801 S. 6th Ave, Sioux Falls, SD 57104 Starting pay of $17.00 with benefits and PTO after 90 days. Job Tasks: - Respond to orders & questions from customers via phone & email in a timely manner - Order processing per the customer's instructions - Data Entry - Direct contact with our customers and drivers - Work directly with operators on the floor to ensure that orders are pulled in a timely manner - Maintain customer's inventory - Prioritize tasks based on the daily work flow and order of importance - Dock scheduling Job Requirements: Candidate must possess ample computer skills with knowledge of Word, Excel, email and be willing to learn other computer systems we have in place. We will train on the system you will use for inventory management. Other Qualifications/Skills: - Customer Service - Problem Solving - Good Communication skills both verbally & written - Documentation Skills - Phone Skills - Listening - Analyzing Information - Multi-tasking
    $17 hourly 60d+ ago
  • Customer Service Representative - Sioux Falls, SD

    Kedia Corporation

    Call center representative job in Sioux Falls, SD

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $27k-35k yearly est. 17h ago
  • Customer Service Rep - Part Time

    Cubby S Inc.

    Call center representative job in Sioux Falls, SD

    POSITION: Customer Service Representative - Part Time SHIFT: First / Day Second / Afternoon Third / Night REPORTS TO: Store Manager As a Cubby's CSR, customer service is our number one priority. Our CSRs are not just cashiers. Our CSRs are required to do the following. 1.Provide a friendly greeting to all customers upon entering the store or on the phone.2.Get to know your customers and use their name.3.Go out of your way to make customers feel important and valued.4.Move quickly to provide fast service.5.Suggestive sell to customers when appropriate.6.Thank customers for their business and invite them back.Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business. ADDITIONAL RESPONSIBILITIES INCLUDE: Cleaning & Housekeeping: Inside Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked Trash Cans: Emptied, clean and bags tucked out of site Doors & Windows Floors: Sweep and mop, free of trash, spills, and stains Coolers: Doors and shelves cleaned free of stains and spills Rugs: Swept and free of trash Transaction Counter: Clean and organized Shelves: Clean and dust free Fast food area: Equipment and prep area clean and organized Back office and cooler neat and organized Coffee and Fountain Area: Clean, free of spills and trash Merchandise: Clean and dust free Cleaning & Housekeeping: Outside Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds Windows & Doors: Clean, no faded or unauthorized signs Entrance Sidewalk: Clean, stain and trash free Trash Cans: Clean, not overflowing, and bags tucked Fuel Islands: Dispensers and nozzles clean Squeegee's & towels on all islands, windshield buckets full Car Wash: Sweep inside Merchandising Stock, front, and face all merchandise Bag Ice (if neces.) All merchandised priced Cooler fronted and labels faced Stock fountain, cooler, and freezer Brew Coffee No out of date merchandise Move and build displays. Sales Counter: Proper Cig. display, products priced Stock lottery supplies and cigarettes Misc. Check in vendors, and gas deliveries Ability to operate POS, lottery, phone card and money order machines Attend store meetings CANDIDATE PROFILE: In addition to being able to perform the job duties outlined on page one, below are important expectations while working on our team. • People oriented, friendly, enthusiastic, smiles. • Provides upward feedback to management • Respectful and polite • Able to work alone and on a team • Demonstrate a sense of urgency (move fast) • Able to stay busy between customers • Honest • Flexible • Willing to learn • Willing to help associates and customers • Communicates effectively with Store Manager, team members, vendors, and customers • Multi-Task: able to successfully complete multiple tasks independently • Dependable & punctual - consistently reports to work on time and provides proper notice if necessary • Identifies problems and resolves issues quickly and effectively PROFESSIONAL IMAGE: • Our professional image standards include: • Proper uniform and name tag at all times • No gossiping or profanity • Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails • No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only POSITION REQUIREMENTS: ABILITY, EDUCATION, AND/OR RELATED WORK HISTORY • Must be in physically good shape and able to lift bend and stand up to eight hours. • Must be able to balance on step stool or step ladder. • Must be able to work in a cooler at a temperature of 32 degrees. • Must be able to lift 25 lbs. • Must be able to do basic math. • Must be able to speak, read and write English and communicate with customers in English. DISCLAIMER-THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS POSITION. THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED. ALL PERSONNEL MAY BE REQUIRED TO PERFORM DUTIES OUTSIDE OF THEIR NORMAL RESPONSIBILITIES FROM TIME TO TIME, AS NEEDED.
    $27k-35k yearly est. Auto-Apply 60d+ ago
  • Customer Service Rep(01801) - 4009 E 10th St

    Domino's Franchise

    Call center representative job in Sioux Falls, SD

    Customer Service Representative/Pizza Maker- Domino's Pizza Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age -A winning smile, great attitude and customer focused personality -Excellent attendance & punctuality -Basic math & money skills -Ability to work in a fast-paced environment BENNEFTS -Flexible schedule -Growth opportunities -Pizza discounts -Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch. JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER! Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 12d ago
  • Customer Service Representative

    Planet Fitness-PF Baseline Fitness

    Call center representative job in Sioux Falls, SD

    Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $27k-35k yearly est. 31d ago
  • Customer Service Representative - State Farm Agent Team Member

    Ty Teveldal-State Farm Agent

    Call center representative job in Sioux Falls, SD

    Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Signing bonus Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Ty Teveldal - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 22d ago
  • Customer Service Representative

    Wilcoxon Insurance 3.8company rating

    Call center representative job in Sioux Falls, SD

    Job Description We are seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, assisting them with inquiries related to their insurance policies and ensuring they receive the highest level of service. Key Responsibilities: Respond promptly to customer inquiries via phone, text, and email regarding insurance policies, coverage options, and claims. Provide accurate information and guidance to clients about our products and services. Assist clients in understanding their policy details, including coverage limits, exclusions, and claims processes. Process policy changes, renewals, and cancellations as needed. Maintain detailed and accurate records of client interactions and transactions in our CRM system. Collaborate with team members to resolve complex issues and ensure client satisfaction. Participate in ongoing training programs to enhance your knowledge of insurance products and regulations. Qualifications: High school diploma or equivalent; additional education in business or a related field is a plus. Strong communication skills, both verbal and written. Excellent problem-solving abilities and a customer-first mindset. Ability to work in a fast-paced environment and manage multiple tasks. Previous experience in customer service or a related field is preferred but not required. Basic computer skills, including proficiency in Microsoft Office and CRM software. What We Offer: Competitive salary and performance-based bonuses. Comprehensive training in insurance products and customer service best practices. Opportunities for professional growth and career advancement. A supportive and inclusive work environment. Health, dental, and retirement benefits. How to Apply: If you are passionate about helping others and ready to kickstart your career in insurance, we'd love to hear from you! #hc138940
    $27k-35k yearly est. 4d ago
  • Customer Service Representative

    Demco 4.2company rating

    Call center representative job in Boyden, IA

    Answers customer calls in a timely and professional manner Takes sales orders, diagnoses product issues, assists with warranty concerns and returns products as necessary Assists customers with delivery dates, open order status, assembly concerns and general account maintenance as requested Assists customers with technical support and troubleshooting of field issues Communicates with all departments to source answers to questions and concerns Provides continual follow up with customers and coworkers to ensure all are informed Understanding the office workflow and use of office equipment Works with product coordinators on new product development and enhancements. Requirements · Must have outgoing, positive personality and good with people · Must be self motivated and driven with the ability to multitask · Should have excellent problem solving abilities · Must have mechanical abilities · Must be a team player with strong communication skills · Basic computer skills of Word, Excel, and Outlook · Must have professional and friendly telephone skills · Must be detail oriented, personable, and assertive when necessary
    $30k-37k yearly est. 60d+ ago
  • Customer Service Representative

    Hom Furniture 4.4company rating

    Call center representative job in Sioux Falls, SD

    Part-time Description Pay $16-$18 Responsibilities The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture's customers. Necessary tasks include: Answering phones to either direct callers to the proper department or to answer any questions they may have. Finalizing orders, taking payments, and scheduling deliveries and pickups. Processing returns and processing initial paperwork for warranty claims. Making changes and cancellations to orders when appropriate. Updating customers on changes to their order status. Processing finance applications. The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed. Processes sales for accessories and other small purchases. Occasionally, the Customer Service Representative works the sales floor following HOM Furniture's proven sales methods. Other duties as assigned. Benefits HOM Furniture offers its full-time employees a competitive benefits package. Paid Time Off- 20 Days in 1st year for full-time employees Medical and/or Dental Coverage 401(k) Employee Contribution Plan 401(k) Employer Matching Employee discount Career advancement opportunities and training Pay on Demand - options for receiving earned wages Requirements Education: Must be working towards or have a high school diploma or GED. Experience: Six months of customer service experience preferred. Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds. Other: Must be able to communicate effectively both verbally and in writing. *Reasonable accommodation will be made for those who require it. HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
    $26k-31k yearly est. 60d+ ago
  • Customer Service Representative

    Dacotah Bank 3.6company rating

    Call center representative job in Sioux Falls, SD

    As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will be assisting customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries. Our Customer Service Representative's also receive useful skills and development on the job, allowing them to promote to higher levels and complete more complex activities such as opening and maintaining deposit accounts for consumers and businesses. The ideal candidate is someone who is organized, self-motivated and productive, having a high level of attention to detail and, most importantly, can provide exceptional customer service to our customers. Dacotah Bank invests deeply in the communities we serve, and also in our employees and their families - personally, professionally, and financially. As a Customer Service Representative, you will gain valuable training and development in multiple aspects of your role that will help you grow your career and open doors for advancement. Dacotah Bank is a family-friendly community bank with both a rich history and a sharp vision for the future - that's why it's good to be in Dacotah Territory. Essential Functions World Class Customer Service Develop Customer Relationships Manages Retail Transactions Deposit Products and Services Access to Other Products and Services Experience, Skills, and Qualifications Cash handling, customer service, sales, and/or banking experience is preferred Excellent interpersonal skills; able to communicate both in person and over the phone Detail-oriented and thorough, with a focus on accuracy Self-motivated, with an aptitude & willingness to learn and utilize various software applications Must be 18 years of age or older High school diploma/GED required (Associate degree in a business-related field preferred) Competitive Benefits Package Health Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage Dental Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage Generous paid vacation and sick time + 11 paid Holidays 401(K) - dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility Annual wellness reimbursement program Annual Dacotah Gear allowance Birthday day off Additional perks and benefits
    $31k-35k yearly est. 18d ago
  • Customer Service Representative

    The Goal Family of Companies 4.3company rating

    Call center representative job in Sioux Falls, SD

    At Goal Solutions we believe our employees are our greatest asset. We are an employee-focused company, committed to fostering a supportive and inclusive workplace where personal growth, work-life balance, and well-being are prioritized. We believe happy employees lead to happy customers, and we are looking for individuals who share our passion for delivering exceptional service while thriving in a positive environment. If these values resonate with you, we encourage you to apply for one of our Customer Service Representatives in Sioux Falls, SD. Full Time Shifts: Monday-Friday various shifts between 7am-7pm* *Mon - Fri 10:30am-7pm qualifies for 10% shift differential on ALL hours! Part Time Shift: ask for availability Starting Pay Range: $15-$18 + up to $450/month bonus Bilingual Pay Incentive: +$2/hour Enjoy our perks like: Free snacks in the office 14 paid holidays every year The best work culture you've ever known! Full timers also enjoy: 3-week vacation accrual 401(k) + company match up to 4% Medical, dental, and vision coverage Annual HSA contribution of $1,650 Life insurance, disability, and critical illness Tuition reimbursement program Paid Parental Leave $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day Community funds, wellness funds, and more : The Customer Service Representative role encompasses key responsibilities which may include answering inbound calls, making outbound calls, responding to emails, and performing administrative projects. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. Outbound calls primarily consist of returning voice mails and calling borrowers to inform or remind them of their repayment options. Ideal candidates will demonstrate strong attention to detail and the ability to adhere to various rules and regulations related to consumer loans across multiple clients. Administrative responsibilities primarily include procedural tasks such as recording and tracking documents, phone call or email follow-up and special fact gathering assignments as needed. Responsibilities: Perform responsibilities following standard operating procedures to meet or exceed documented service level goals Have a high degree of awareness and understanding of information security Answer inbound calls and reach first touch resolution on borrower questions or issues Make outbound calls to respond to customer voice mails, provide loan updates, and provide options or counseling to borrowers in need of repayment assistance Respond to customer emails and mail Record customer interactions, open/close activities in system of record Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards Essential Functions: Regular and punctual attendance Answer customer inquiries Adhere to policies and procedures Complaint resolution that aligns with Goal's core values Customer retention and relationship building Documentation and data entry Work Environment and Physical Demands: Ability to stand / sit for extended hours of time Ability to remain at workstation for long periods of time Ability to work in an environment with a moderate to loud noise level Heavy keyboard/mouse usage required with repetitive movements Basic Minimum Requirements: 2+ years call center customer service or retail customer service position Proficiency in Microsoft Outlook, Word, and Excel Workflow management experience Ability to follow documented Best Practices and Standard Operating Procedures Ability to communicate in a clear, concise, and professional manner Ability to prioritize, be organized, and manage time effectively to meet service level goals Bonus points if you have: Consumer finance or student loan experience An eagerness to learn and grow your leadership skills A drive to succeed, a sense of urgency, and a passion for your work An all-around team player attitude Learn more about our benefits by viewing our 2025 Employee Benefits Brochure. Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise. Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management. Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Equal Employment Opportunity It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request. Powered by JazzHR WO2XH1ueuu
    $15-18 hourly 31d ago
  • Part-Time Ramp and Customer Service Agent

    Envoy Air 4.0company rating

    Call center representative job in Sioux Falls, SD

    Come and work for Envoy Air, an American Airlines Group Company, at Sioux Falls Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.61/hr. Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyOversight
    $16.6 hourly Auto-Apply 60d+ ago
  • Customer Service Representative- Sioux Falls (Full Time)

    Cortrust Bank 4.4company rating

    Call center representative job in Sioux Falls, SD

    CORTRUST BANKThe mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter. CorTrust Bank is seeking a Full Time Customer Service Representative in our Sioux Falls community! It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like a 401k with employer match, Employee Stock Ownership Plan, insurance coverage options, paid time off, service awards, community service opportunities, an Employee Assistance Program, and a stable work environment. Summary: The Customer Service Representative directly supports our customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties. Key areas of responsibility: Customer service: Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies. Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries. Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible. Teller transactions & cash handling: Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more. Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs. Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels. Administrative & compliance: Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality. Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions. Process reports, run proof work, and complete general ledger maintenance and reconciliation. Other duties as assigned. Key competencies: The ideal candidate for Customer Service Representative possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. Knowledge of Federal banking regulations and industry workflow is a plus but isn't required. Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations. CorTrust is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $29k-34k yearly est. Auto-Apply 20d ago

Learn more about call center representative jobs

How much does a call center representative earn in Sioux Falls, SD?

The average call center representative in Sioux Falls, SD earns between $22,000 and $38,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Sioux Falls, SD

$29,000
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