2025 Customer Success Representative
Call center representative job in New Paris, IN
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Customer Service Description
SUMMARY
As a Customer Success Representative, you serve as a primary point of contact for KMC Controls' customers, ensuring satisfaction through proactive communication, order management, and problem resolution. This role supports the Customer Success, Technical Support, Training, Sales, Production, and Shipping departments by managing inquiries, coordinating with internal departments, and maintaining a positive, professional customer experience from order placement through post-sale support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery.
* Respond promptly to customer inquiries via phone, email, or CRM system.
* Provide product information, pricing, and order status updates.
* Collaborate with production, shipping, and technical support teams to resolve customer issues.
* Document and track customer interactions in the company's CRM system.
* Monitor account activity and identify opportunities for improved customer experience or process efficiency.
* Support sales initiatives by assisting with quotes, returns, and product availability checks.
* Maintain an up-to-date understanding of KMC Controls products, systems, and services.
Position Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
* A High School diploma or GED along with a minimum of 2-years' experience in either a Customer Service or Account Management field.
* Associate degree in Business Administration, Communications, or related field; or equivalent experience.
* Minimum of 2 years of experience in customer service, inside sales, or account support-preferably in a manufacturing or technology environment.
* Experience using ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems preferred.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and part aid prints. Ability to enter production using Epicor MES. Ability to effectively present information in one-on-one discussion with supervisor and Co-workers
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent.
REASONING ABILITY
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
COMPUTER SKILLS
Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to type, write, talk and hear.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full-Time/Part-Time Full-Time Position 2025 Customer Success Representative Number of Openings 1 Exempt/Non-Exempt Exempt Location Kreuter Engineering Co Inc About the Organization For over 50 years, KMC Controls has helped facilities achieve higher levels of energy efficiency and indoor environmental quality by automating and controlling building systems. KMC Controls is an independent American manufacturer of building automation solutions for system integrators, system distributors, and OEM partners.
KMC is dedicated to:
* Building automation solutions that are easy to purchase, install, and use
* Providing open, secure, and scalable systems
* Facilitating reductions of energy consumption and operating costs
* Increasing occupant comfort and productivity
Our Mission
Innovative and intuitive solutions; responsive and supportive people.
Our Vision
KMC Controls will provide innovative, easy-to-use building management and automation solutions. We will be known for our market focus, creativity, and dedicated, passionate employees.
Made in the USA
KMC Controls building automation devices are designed and manufactured in the U.S.A. under the ISO-9001: 2008 registered quality system. KMC partners enjoy a comprehensive 5-year product warranty and unparalleled post-sales support.
4:30 PM - 9:30 PM: Customer Service Representative (Part-Time)
Call center representative job in Elkhart, IN
Shift Available: 4:30 PM - 9:30 PM
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities
Assist the Service Center Manager
Take and deliver messages for the Service Center Manager and Account Managers
Provide assistance to Drivers
Prepare bills of lading and delivery receipts
Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
Payroll
Data entry
Freight reports
Driver collect reports
Billing and filling
Qualifications
Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills
Benefits
Stable and growing organization
Competitive weekly pay
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities
Auto-ApplyTransportation Call Center Representative
Call center representative job in South Bend, IN
Transportation Call Center Representative
Transportation Call Center Representative
Salary Range: $11.44-$13.19
Contract Length: 10-month contract
Immediate Supervisor: Operations Supervisor
Basic Function:
The Call Center Representative is responsible for the daily incoming and outgoing communications from families and schools to the SBCSC Transportation Department. This fast-paced position combines a variety of daily activities requiring personal adaptability, strong time management, active problem solving, and consistent data-collection.
Essential Duties & Responsibilities:
Answer or make calls to families and schools to address needs, complaints, or other issues related to bus services
Responding efficiently and accurately to callers, explaining possible solutions, and assuring that parents, schools, and all customers feel supported and valued
Engaging in active listening with callers, confirming and clarifying information, and defusing angry callers as needed
Build trusting relationships with parents and schools, that information they are receiving from Call Center Representatives are clear and accurate
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet Call Center goals, objectives, and expectations while providing excellent customer service to all callers
Taking part in all training and other learning opportunities to expand knowledge of the department's needs and position
Adhering to all company policy and procedures
Maintains call center database by entering information
Redirect customers to appropriate departments and teams when appropriate
Other duties that may be assigned
Skills and Competencies:
Exceptional customer service, active listening, verbal and written communication skills and a professional demeanor and phone voice
Understanding of SBCSC and Transportation department policies and procedures
Proficiency with computers, telephone systems, and radio equipment
Proficiency in Microsoft Suite and Google Docs
Ability to ask questions and diffuse tense situations
Strong time management and organizational skills are a plus
Decision making skills, adaptability and accountability
Data entry skills
Qualifications:
One to two years of call center representative experience
High School Diploma or equivalent (GED)
More education or experience is preferred
Passing score on Parapro test preferred
Physical Demands:
Primary functions require sufficient physical ability and mobility to work in an office; dexterity of hands and fingers to operate a computer keyboard and other technologies and office equipment, sitting, standing and walking for extended periods of time; kneeling; bending at the waist; lifting; pushing; pulling and carrying equipment, supplies, and materials weighing up to 25 pounds; repetitive hand movement and fine coordination to use a computer keyboard; emotional stability to work effectively under pressure and to keep all aspects of the job under control; hearing and speaking to exchange information in person or on the telephone; seeing to read; prepare and assure the accuracy of documents.
Customer Service Representative
Call center representative job in Elkhart, IN
As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
* Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
* Process payments for cash account customers.
* Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
* Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
* High School Degree or Equivalent required
* Associates' Degree (U.S.)/College Diploma (Canada) preferred
* 2-4 years of relevant experience
* Solid interpersonal skills that allow one to work effectively in a diverse working environment
* Able to effectively communicate both verbally and in writing
* Able to work well under pressure
* Strong attention to detail
* Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
* Computer literate, including effective working skills of MS Word, Excel, and e-mail
#LI-HD1
Auto-ApplyCall Center Representative-Broadband Support
Call center representative job in Portage, MI
Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
We are looking for a professional and motivated individual to join our Broadband team as a Call Center Representative. Call Center Representatives provide customer service, technical troubleshooting and quality assurance for our residents. There are no outbound sales calls.
What are the responsibilities of a Call Center Representative?
Conducting oneself in a professional manner as a company representative, demonstrating sound judgment and conduct.
Following Fair Housing guidelines.
Additional duties as assigned by supervisor.
What are the role requirements?
Good team player, including demonstrated ability to foster a positive team environment.
Able to effectively and professionally communicate both orally and in writing, including over the phone.
Competent computer and Internet skills, especially Microsoft Office and email.
Proficient home networking skills and experience with associated software/hardware.
A familiarity with DISH Network is helpful, but will train the right individual.
Customer support or college experience is preferred.
Must have reliable transportation and valid driver's license.
What's in it for you?
Comprehensive benefits package, including 401(k) with company match
Generous paid time off programs
Competitive compensation plan
Employee referral program
Great work environment
Opportunities for advancement
Discounted apartment home
Grow a Career with Edward Rose & Sons!
Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.
Our Mission, Vision, and Values:
We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.
Representative, Customer Service - Skilled
Call center representative job in Portage, MI
Job Description
Responsible for total customer and sales representative satisfaction in order management Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Reps satisfaction per company procedures and standards
Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
Back-up to Customer Support team when needed
Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
Accountable for all record-keeping as appropriate and in accordance with specifications.
Must meet all training and documentation criteria. by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.
Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
Shift Label:
1st Shift 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday
Shift Comments:
Hybrid after fully trained M-W in office Th & F WFH
Customer Service Rep II
Call center representative job in Michigan City, IN
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
This is a position with The Marley Company, a parent company which provides administrative support to the SPX Enterprises HVAC Heating businesses (such as WM Technologies, LLC, Marley Engineered Products, LLC, Patterson-Kelley, LLC) and includes all Weil-McLain branded products.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a Customer Service Representative, you will provide communication and problem solving support to Weil-McLain's field sales offices and customers with respect to processing of orders and resolution of claims. A Customer Service Representative is assigned to a specific sales area and customer accounts. CSR's provide backup support daily for a secondary area, as well as maintaining coverage within the department.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Order Review and Processing
Receives and reviews customer purchase orders for accuracy and clarity.
Communicates with the customer directly if the order is unclear or if further detail is needed.
Enters orders via the order entry system with strong attention to detail and accuracy.
Assures that non-standard custom orders are submitted to the Commercial Order Department for entry.
Assures that all requests for order expediting are communicated to the appropriate parties and that follow-up communications are conveyed back timely to the customer once the status of expediting attempts are known.
Anticipate customer needs by providing proactive communication regarding order status with a customer centric mindset.
Claims & General Customer Support
Receives, researches and resolves all types of customer claims including warranty, damages, shipment & pricing discrepancies.
Communicates and coordinates with all parties involved in resolution and closure of claims.
Research customer debits, document findings and close either by issuing a credit to the customer or issuing a chargeback invoice for repayment.
Ability to learn product lines and assist with part identification.
Communication and Team Support
Communicates directly, promptly, and courteously with customer account base, field sales personnel and internal teams via telephone/e-mail/instant message concerning orders, claims and other general customer support inquiries.
Provides backup coverage to other CSR's as needed.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
2-3 years of previous customer service experience.
Background in a customer service manufacturing setting is a plus.
Previous call center experience strongly preferred.
Previous understanding of shipping and accounting processes a plus.
Preferred Experience, Knowledge, Skills, and Abilities
Must possess high-level written and verbal communications skills.
Must possess strong keyboarding skills, both alpha and numeric.
Excellent interpersonal skills displayed with both internal teams and external customers.
Experience in professional conflict resolution and de-escalation.
Demonstrates strong multi-tasking, prioritization and prompt follow-up skills with the ability to quickly return focus to task after interruption.
Proficient in basic math skills as it relates to product pricing, discounts and adjustments.
Must be skilled in Microsoft Office applications: Outlook, Excel, and Word.
Ability to work in a team-oriented environment that is fast paced and demanding with varying communication styles.
Ability to learn all aspects of operating systems used as it relates to the role for order entry and claims processing. Experience with JD Edwards and EDI a plus.
Education & Certifications
High school diploma or the equivalent is required.
Associate's or Bachelor's degree preferred.
Travel & Working Environment
Minimum travel may be required. Less than 5%.
Workplace is onsite in an office setting.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion
We value different backgrounds, experiences, and voices, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
Customer Service Support Rep- Onsite
Call center representative job in South Bend, IN
Labcorp is seeking a Customer Service Support Representative to join our team in **South Bend, IN** . This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.
**Work Schedule:** **Monday - Friday 3:00pm-11:30pm, Weekend and Holiday rotation.**
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** .
**Job Responsibilities**
+ Act a liaison between Labcorp, the customer base and patients
+ Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
+ Speak with customers in a courteous, friendly, and professional manner using protocol procedures
+ Inquire, clarify, and confirm customer requirements and understanding of the solution
+ Provide additional customer education and information as needed
+ Qualify and establish inbound new customers requesting Labcorp's products and services
+ Work in multiple databases to research complex issues and questions
+ Notify clients of test results in a timely and accurate manner
+ Review test forms for accuracy and report any discrepancies
+ Participate in activities designed to improve customer satisfaction and business performance
+ Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
**Requirements**
+ High School Diploma or GED equivalent required
+ Associate's degree or higher is highly desired
+ Previous experience in a customer service role
+ Experience working in a contact center/call center environment is preferred
+ Prior healthcare industry, such as a physician's office or a hospital highly is a plus
+ Knowledge of Microsoft Office suite is required
+ Experience with Salesforce.com and/or Laboratory Information Systems is preferred
+ Strong verbal and written communication skills and excellent ability to listen and respond
+ Must be courteous with strong customer service orientation
+ Excellent multitasking abilities required
+ Strong flexibility and the ability to manage and adapt to changing priorities quickly
+ Bilingual in English and Spanish highly desirable
**_If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!_**
**Labcorp is proud to be an Equal Opportunity Employer:**
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
Customer Service Rep(05161) - 437 John Sims Pkwy
Call center representative job in Valparaiso, IN
Auburn-Washburn
Job DescriptionABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Additional InformationAdditional Job DetailsPHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Customer Service Representative - State Farm Agent Team Member
Call center representative job in South Bend, IN
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Interest in marketing products and services based on customer needs
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Dedicated to customer service
Experience in a variety of computer applications, particularly Windows
Pride in getting work done accurately and timely
Ability to conduct interviews in the office
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process.
This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Virtual Customer Service Representative- NO COLD CALLS / Work from Home
Call center representative job in South Bend, IN
Why Meron Financial Agency?
Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind?
At Meron Financial Agency, we believe you can have both: financial success
and
a life you love.
We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits.
And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families.
Why Agents Choose Us
Leads - No chasing, no begging
Ownership Pathway - Build your own agency
Hands-On Mentorship - Learn directly from top leaders
Cutting-Edge Tech & Training - Work smarter, not harder
Incentive Trips & Recognition - See the world while being celebrated
Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more)
The Bigger Picture
Performance bonuses and capital opportunities
True work-life balance-design your schedule, your way
Passive income and long-term wealth-building options
A culture where people come first
What You Can Expect
Commission-Only with
uncapped earning potential
Average new agents earn $800-$1,200 per policy
Part-Time: $50K+ your first year
Full-Time: $80K-$300K+ your first year
Agency Owners: $200K-$500K+ annually in system-driven income
What We're Looking For
Driven, coachable individuals who want to make a real impact
Must live in the U.S.
Must be a U.S. citizen or legal/permanent resident
Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
Call Center Representative
Call center representative job in Paw Paw, MI
Job DescriptionDescriptionAs a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic.
What you will be doing
Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders
Gather all pertinent demographic information with accuracy
Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record
Assure we have received referrals as necessary by doctor or insurance
Triage calls properly to assure location and doctor are compliant with the patients' symptoms
Act as a liaison between patients, guests, back office staff and providers
Perform other duties as assigned
What you know Required
High school diploma or equivalent
One (1) or more years of office experience or customer service experience
Excellent computer and verbal communication skills
Desired
Healthcare experience
Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills
Able to multi-task and meet deadlines
What you will receive
Competitive wages
Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
Generous paid time off (PTO) program
Seven (7) company paid holidays
401(k) retirement plan with company match
An organization focused on People, Passion, Purpose and Progress
Inspirational culture
ER Veterinary Customer Service Representative - Overnights
Call center representative job in Mishawaka, IN
Job Description
Whether you're brand new to veterinary medicine or an experienced receptionist, there's a place for you at the Emergency Veterinary Care Center (EVCC). We are excited to offer you the opportunity to join a team of professionals who are dedicated to providing the very best in emergency veterinary care.
We're currently seeking a Full-Time CSR for Overnight Shift on Weekdays and Weekends.
At EVCC, we believe in fostering a dynamic, fulfilling work environment. We are dedicated to continuous learning and encouraging our team members to acquire new skills. We offer flexible schedules and regularly hold team-building events to nurture a strong, supportive community. Our commitment to providing an abundance of career growth opportunities sets EVCC apart.
As a full-time employee at EVCC, you'll receive a generous benefits package including:
Health, dental, and vision insurance
Uniform allowance
Continuing education (CE) allowance
Pet care discounts
Paid time off
401K with employer match
Employee Assistance Programs
If you're passionate about veterinary medicine and are looking for a vibrant, growth-oriented culture, EVCC is the perfect fit for you. We invite you to learn more about us at evcc.com. You can either submit an application or contact our recruiting team at **********************.
Easy ApplyCustomer Service Rep(02588) 920 S Merrifield Ave
Call center representative job in Mishawaka, IN
We take pride in our team members and our team members take pride in Domino's! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's, our people come first!
Customer Service Rep Job Description
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
Qualifications
Must be 18 years of age or older
Must be willing and able to work all stations in-store, such as making menu items, assisting customers on the phone and in-store, and expediting orders from the cut table
Additional Information
REQUIRED FUNCTIONS, SKILLS, AND DUITIES FOR ALL POSITIONS:
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone communication skills to take and process orders.
Ability to enter orders using a computer keyboard or touch screen.
Operate all store equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare products.
Receive and process telephone orders.
Clean equipment and facility approximately daily.
WORK CONDITIONS MAY INCLUDE EXPOSURE TO:
Varying and sometimes adverse weather conditions.
In-store temperatures ranging from 33 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in the work area and while outside.
Fumes from artificial and natural scents or odors from food, gases, air fresheners, etc.
Exposure to cornmeal dust.
Confined spaces, such as a walk-in cooler.
Hot surfaces, tools, and products from the oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
REQUIRED MENTAL AND PHYSICAL ABILITIES (Including, but not limited to the following):
SENSING
The ability to speak, hear, and understand verbal communication on telephone and in person is necessary.
Near and mid-range vision is used for most in-store tasks.
Depth perception in necessary for all positions.
Personnel must have the ability to differentiate between hot and cold surfaces.
Far vision and night vision are needed for delivery personnel.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions is necessary throughout shifts.
STANDING
Most tasks are performed from a standing position.
Walking surfaces include ceramic tile, concrete, or linoleum in some food process areas.
Height of work surfaces is between 36" and 48".
WALKING
Walking is frequently required for short distances and short durations.
Personnel must travel between the store and customer vehicles.
Delivery personnel must travel between delivery vehicles/e-bikes and from the delivery vehicle/e-bike to the customer's location.
SITTING
Paperwork is normally completed while sitting.
Driving to and from deliveries or meetings requires sitting.
LIFTING
Bulk product deliveries are made twice a week or more and are unloaded by the team members on duty during the deliveries.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from the floor and stacked onto shelves up to 72" high.
CARRYING
Dough trays weigh approximately 12 pounds, cases of products weighing up to 25 pounds, and prepped items may need to be carried from the walk-in cooler to the make-line.
Items such as cases of pizza sauce, weighing 30 pounds, may occasionally need to be carried from the storage area to the prep area, and from the prep area to the front of the store.
During delivery, carrying products while performing "walking" and "climbing" duties may be required.
PUSHING/PULLING
This may be required to move trays or products placed on dollies, or to move empty trays or trash cans.
A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
CLIMBING
Team members must infrequently navigate stairs or climb a ladder to change air fresheners, clean walls, or perform maintenance.
During delivery of product, navigation of five or more flights of stairs may be required.
BENDING/CROUCHING/SQUATTING
Performed occasionally to stock shelves and to clean low areas.
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is generally less than one minute and may be repeated frequently.
Forward bending is also present at the front counter and when stocking items.
REACHING
Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven, heat lamp, or television controls, and to lift and lower objects to and from shelves.
Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
HAND TASKS
Eye-hand coordination is essential. Use of hands is continuous during the day.
Activities frequently require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the different pizza cutters.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter, the pizza peel, and pizza boxes.
MACHINES, TOOLS, EQUIPTMENT, AND WORK AIDS
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels, and scales.
Customer Service Representative(Account Management)
Call center representative job in Portage, IN
Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.
Job Description
Your previous customer service/account management experience in a fast paced environment makes you the perfect candidate to fill our open position. You will be based at our Portage, IN facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers, support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
In addition to being the representative of our customer and their advocate, you will:
Generate new & repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding scheduling and availability of items
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Remain current on consumer preferences, changes in local codes and product developments
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the team
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
Complete contact activity reports
Assist in sales projects like price increases etc.
Qualifications
You will bring your High School diploma or equivalent and 2-5 years of customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team. In addition to:
Must be able to work in a team-oriented, fast-paced, sales environment
Provide track record of consistently achieving or exceeding goals
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Superior customer service & selling skills.
Superb communication and interpersonal skills
Strong organizational skills with the ability to prioritize & multi-task
Detailed oriented & able to work independently
Customer focused with exceptional telephone sales ability
Additional Information
We are an Equal Opportunity Employer. M/F/Disabled/Veterans
Precoat Metals is a Drug Free Workplace
We are an Equal Opportunity Employer.
Precoat Metals is a Drug Free Workplace
Customer Service Representative - State Farm Agent Team Member
Call center representative job in Elkhart, IN
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Representative
Call center representative job in Valparaiso, IN
Job Description
Job Title: Customer Service Representative
Our client is seeking a motivated and detail-oriented
Customer Service Representative
to join their team. The ideal candidate will provide outstanding support to our customers by handling inquiries, processing orders, and resolving issues with professionalism and efficiency. This role is critical in ensuring customer satisfaction and maintaining the company's reputation for exceptional service.
Key Responsibilities
Serve as customers' first point of contact via phone, email, and other communication channels.
Accurately process customer orders and product inquiries in compliance with company policies and regulatory guidelines.
Resolve customer issues promptly and effectively, escalating complex concerns to the appropriate department when necessary.
Maintain accurate customer records and documentation in the company's CRM system.
Collaborate with internal teams, including sales, shipping, and quality assurance, to ensure a seamless customer service experience.
Provide customers with product information, availability updates, and order status clearly and professionally.
Adhere to company policies and regulatory requirements, including HIPAA and FDA compliance standards.
Participate in training sessions to stay current on product knowledge, system updates, and industry regulations.
Qualifications
High school diploma or equivalent; associate or bachelor's degree preferred.
1-3 years of customer service experience, preferably in the pharmaceutical, healthcare, or related industry.
Strong communication skills, both verbal and written.
Proficient in Microsoft Office Suite and CRM software.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Excellent problem-solving skills and attention to detail.
Knowledge of pharmaceutical or healthcare terminology is a plus.
What They Offer
Competitive compensation and benefits package.
Opportunities for professional growth and development.
A collaborative and supportive work environment.
The chance to be part of a company dedicated to improving patient outcomes.
Customer Service Rep
Call center representative job in La Porte, IN
We are currently looking for a Customer Service Rep / Inside Sales Support for 1st Shift, Monday - Friday, 7:30 am to 4:30 pm, to join our VALUES-based organization. In this role you will focus on: Responsibilities: * Receive incoming calls related to sales inquiries for new and established customers; provide simple pricing and availability, as well as information about our products and distribution services
* Respond to customer inquiries promptly by clarifying desired information; researching, locating, and providing desired information; and providing excellent customer service
* Resolve product or service problems by clarifying the customer's complaint and/or issues; determining the cause of the problem; researching and exploring answers and alternative solutions; expediting correction or adjustment; following up to ensure resolution; escalating unresolved problems
* Maintain detailed records of interactions with the customers in an orderly manner
* Posting Orders
* Print Pick and Pack
* Invoicing
* Other duties, as assigned and requested by supervisor
Qualifications:
* Minimum of 1-2 years of customer service experience
* Prior wholesale lumber product experience, a bonus
* Must be computer literate, and proficient in Microsoft Outlook, Word, and Excel
Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!
Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:
* Medical, Dental, Vision given on the 1st of the month following 30 days of employment
* Company-Paid Life Insurance & Disability
* 401(k) with Company Match
* Company-Paid Time Off
* Paid Holidays & Floating Holidays
* PLUS ADDITIONAL PERKS!
Serving our communities:
We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.
We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.
Provider Enrollment & Credentialing Rep
Call center representative job in Granger, IN
Reports to the Supervisor, Provider Enrollment & Credentialing. Responsible for the timely completion of all initial and re-credentialing processes, as well as payer enrollments, for Beacon Health System. Coordinates with physicians, providers, credentialing agencies, regulatory bodies, payors, office managers, and contracted providers to ensure credentialing and enrollment activities comply with National Committee on Quality Assurance (NCQA) standards and departmental policies and procedures.
MISSION, VALUES, AND SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Primary Responsibilities
Credentialing
* Ensures timely completion of credentialing activities in compliance with NCQA and departmental standards.
* Coordinates with external agencies, payors, office managers, and contracted providers to complete credentialing requirements.
* Acts as a liaison with Medical Directors, Hospital Medical Staff, and internal/external stakeholders regarding credentialing status.
* Performs Primary Source Verifications per applicable accreditation standards (JCAHO, AAAHC, URAC, etc.).
* Conducts online verifications and reviews relevant credentialing resources.
* Notifies appropriate entities of provider effective and termination dates.
* Communicates with the Physician Recruitment team regarding provider onboarding and credentialing status.
* Maintains regular follow-up with providers and communicates status updates to ensure credentialing completion prior to start dates.
Enrollment
* Ensures timely completion of all payer enrollment activities per payer requirements and departmental procedures.
* Completes insurance and government applications on behalf of Beacon Health System providers.
* Alerts management of any delays or non-compliance issues.
* Maintains accurate and up-to-date data in credentialing software systems.
* Provides timely reports as needed.
* Manages and updates each provider's CAQH online profile.
* Applies for and maintains Beacon Health System provider NPPES (National Plan & Provider Enumeration System) identifiers.
* Assists Beacon Medical Group and hospital Patient Accounts departments with network and claims issues related to credentialing.
* Adheres to strict follow-up schedules, ensuring all credentialing and enrollment steps are completed before provider start dates.
Organizational Responsibilities
* Attends and participates in department meetings; accountable for all information shared.
* Completes mandatory education, annual competencies, and department-specific training within required timeframes.
* Complies with annual employee health requirements and organizational/departmental policies.
Education and Experience
* High school diploma or equivalent required; Associate's Degree in Business, Health Administration, or a related field preferred.
* Minimum of three years of credentialing experience or equivalent experience in healthcare or health insurance preferred.
Knowledge and Skills
* Working knowledge of federal, state, and local laws and NCQA standards applicable to credentialing and enrollment.
* Strong analytical, problem-solving, and organizational skills to enhance and streamline credentialing processes.
* Proficient in Microsoft Office Suite and standard office equipment.
* Excellent written and verbal communication skills.
* Strong interpersonal skills to build and maintain effective relationships with internal and external stakeholders.
Working Conditions
* Primarily office-based environment.
Physical Demands
* Requires physical ability and stamina to perform the essential functions of the position.
Customer Service Support Rep- Onsite
Call center representative job in South Bend, IN
Labcorp is seeking a Customer Service Support Representative to join our team in South Bend, IN. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.
Work Schedule: Monday - Friday 3:00pm-11:30pm, Weekend and Holiday rotation.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
Act a liaison between Labcorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
High School Diploma or GED equivalent required
Associate's degree or higher is highly desired
Previous experience in a customer service role
Experience working in a contact center/call center environment is preferred
Prior healthcare industry, such as a physician's office or a hospital highly is a plus
Knowledge of Microsoft Office suite is required
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish highly desirable
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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