Call center representative jobs in South Carolina - 1,104 jobs
Call Center Sales Representative
Charter Spectrum
Call center representative job in Simpsonville, SC
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Looking for a role where your talent for connecting with people can directly impact your success? As a CallCenter Sales Representative at Spectrum, you will engage with customers over the phone, introducing them to our suite of internet, TV, and mobile services. Your persuasive skills help drive new customer acquisitions and expand existing accounts, fueling Spectrum's growth and delivering tangible results for our business.
How You'll Make an Impact
Engage incoming callers with professionalism and introduce Spectrum's products and services to drive sales
Utilize proven selling strategies to meet and exceed sales targets through effective telephone communication
Identify upselling and cross-selling opportunities to maximize revenue with both new and existing customers
Collaborate with other departments to resolve customer issues and promote current marketing campaigns
Master Spectrum's order processing systems and become a subject matter expert on our offerings
Stay informed about competitors to position Spectrum's services effective
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent.
Experience
* Demonstrated achievement in sales goals
Skills
Communicate clearly and professionally with customers and colleagues
Demonstrate proficiency in computer and consumer electronics
Use personal computers and relevant software, including billing systems
Display strong verbal and written communication skills
Organize and prioritize tasks effectively
Show judgment and initiative in performing job duties
Understand cable communications products and services, including TV, internet and telephone
Experience
* 2+ years of callcenter sales experience
#LI-DR2
SIB102 2026-68889 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
$23k-31k yearly est. 2d ago
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Customer Service Representative
Find Great People | FGP 4.0
Call center representative job in Camden, SC
Our client, a rapidly growing company in the telecommunications industry, is hiring an Customer Service/Inside Sales Rep for their Camden, SC office.
The ideally candidate will have experience in a high volume call setting with a driven, ambitious mindset and strong work ethic! This is an On-site Direct Hire position.
Responsibilities:
Solicit and sell new or upgrade services to both new and existing customers
Manage sales leads by tracking and following up close new sales and customer upgrades
Work with sales and operations team members to generate sales leads
Review existing customer accounts to identify and close new sales and service upgrades opportunities that are mutually beneficial
Process orders for service installation, activation, or change in service
Take ownership of customer complaints concerning billing or services rendered
Perform other work-related duties as assigned
Qualifications:
High school diploma
1 year of experience in a high volume call setting
Industry experience and sales experience are preferred
Computer literary using multiple systems and monitors
Must have a drive, upbeat attitude and be self-motivated
Good time management and work ethic is essential
Schedule:
Monday through Friday, 8am to 5pm
One Saturday every 2 months remotely
Compensation:
$18-20/hour plus commissions averaging $1,000-2,000 per month
Health, dental, and vision benefits
PTO
401k plan
$18-20 hourly 4d ago
Customer Service Specialist
TRS Staffing Solutions 4.4
Call center representative job in Hampton, SC
Our client, a piping manufacturing company, is seeking a Junior Customer Service to join their growing team and expanding facility in Hampton County, SC.
General Description
Looking for a junior figure to join the customer service team in South Carolina with the Elofit (polyethylene fittings) product line. The candidate shall be required to:
Provide customer support by handling inquiries, sharing product and pricing information, and resolving issues related to shipments, billing, and returns.
Maintain accurate customer records and manage returns, credits, and escalations as needed.
Enter and verify customer orders, coordinate with the warehouse and Italian team on inventory, and track orders through delivery.
Address order discrepancies and prepare required documents like invoices and packing lists.
Support billing and accounts receivable, monitor monthly sales reports, and participate in team meetings to improve workflow and customer service.
Detailed Duties
Customer Assistance
Respond to customer inquiries via phone or email.
Provide product or service information, including availability, features and pricing.
Resolve customer issues such as shipment delays, billing questions, returns, and product concerns.
Maintain accurate customer records.
Process returns, exchanges, and credits according to company policies.
Escalate complex issues to appropriate departments when necessary.
Build and maintain positive customer relationships to support customer retention.
Follow up on open cases to ensure customer satisfaction, return, shipping delays.
Order Entry
Enter customer orders accurately.
Verify order details (Item no, quantities, prices, shipping instructions).
Review inventory availability and coordinate with warehouse or Italian Team.
Track orders from entry through delivery and provide updates to customers.
Communicate with logistics or shipping departments to ensure timely dispatch.
Check for order discrepancies (pricing errors, incorrect part numbers, missing information).
Generate invoices, packing lists, or other order documents as required.
Additional responsibilities (including, but not limited to):
Support billing and accounts receivable department
Monitor monthly sales order reports
Participate in team meetings to improve customer service and order workflow.
Requirements
Preferred minimum (2) years of experience in customer service related role.
Pipe manufacturing industry experience heavily preferred.
Use Microsoft Office, Outlook, Word, Excel, and common inventory software.
See details of objects that are less than a few feet away.
See details of objects that are more than a few feet away.
See differences between colors, shades, and brightness.
Use fingers to grasp, move, or assemble very small objects.
Hear sounds and recognize the difference between them.
React quickly using hands, fingers, or feet.
Determine the distance between objects.
$24k-30k yearly est. 1d ago
Customer Service Representative
Caliber Collision Repair Services 3.7
Call center representative job in Easley, SC
Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service
$24k-32k yearly est. 2d ago
Call Center Representative - Medicaid Member Support
Conduent 4.0
Call center representative job in Columbia, SC
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**CallCenterRepresentative - Medicaid Member Support**
**ON-SITE Only in Columbia, SC**
**$16.00 Hourly**
**Join the Conduent Customer Service Team**
Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Onsite CallCenterRepresentatives Position located in Columbia, SC. This is a great opportunity to learn about Medicaid member support!
Come join us and grow with a team of people who will challenge and inspire you to be the best!
**Working for you:**
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
+ Pay is $16.00/hour which may be below your state's minimum wage. Please take this into consideration when applying.
+ Equipment provided.
+ Paid training
+ Training is 4 weeks ( **8:30 am-5:00 pm EST** ) After training the working hours will be an 8-hour shift in the hours of operation.
+ Full-time schedule (40 hrs. per week)
+ Career Growth Opportunities
+ Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
+ No Weekends
+ PerkSpot - Employee discount program
**Requirements:**
+ Must be at least 18 years of age with a high school diploma or GED.
+ Background screening required.
+ Must pass the CallCenter - Service Skills Assessment Test.
+ A minimum of 1-year callcenter experience in telephone customer service or related experience
+ Computer literacy and ability to use multiple programs.
**Summary:**
As a callcenterrepresentative, you will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
**What you will be doing:**
+ Using a computerized system, responds to South Carolina Medicaid member inquiries in a callcenter environment using standard scripts and procedures.
+ Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
+ Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
+ Follows documented policies and procedures including call handling and escalations.
+ Overall acts as an advocate for Medicaid members to ensure their needs are met.
**Preferred Skills/Experience:**
+ Positive and energetic attitude.
+ Ability to communicate clearly and confidently.
+ Ability to multi-task and manage time effectively.
+ Attention to detail, grammar, and spelling accuracy.
+ One year of medical insurance or medical office experience, preferred.
+ Callcenter or professional office experience, preferred.
+ Computer system experience with data entry and database documentation knowledge.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .
$16 hourly 43d ago
Call Center Sales
Dev 4.2
Call center representative job in Simpsonville, SC
Spectrum
Job DescriptionOur agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $27.24 hour or $56,655 annually. Top performers earn at least $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
At A Glance:
Full-time, entry and midlevel sales role focusing on incoming sales calls in the communications and entertainment technology space. Advancement potential and additional commission bonuses
CallCenter Sales Representative: An organized, digitally savvy communicator with a competitive spirit eager to learn a variety of programs and platforms and grow. A results-driven achiever comfortable in a busy office environment
Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more
Are you ready for your next big opportunity?
Our CallCenter Sales Representatives are consultative professionals who leverage a deep understanding of Spectrum's exceptional suite of products to win over new customers and ensure existing customers remain satisfied with their service. No matter your background, we'll help you develop the skills you need to grow with us, to increase brand and technological awareness, and to create the relationships that lead to a positive customer experience.
What does Inside Sales do?
Would you describe yourself as a “people person”? As a Spectrum Representative, use your way with words to provide outstanding support, creating positive customer experiences that generate sales and create long-lasting relationships. You'll learn how to easily field customer inquiries from a comfortable office callcenter, answering questions and promoting Spectrum's wide variety of products and services. Transition seamlessly between engaging conversations and operating billing and requisition programs. The Representative's purpose is clear: We want our customers to get the best value for their investment in us, and you can help them do just that.
It's all about learning and growing
This may be a new road for you, but the journey is all mapped out. With plenty of dedicated peer and mentor support, our fully paid training programs shape new Representatives into quick-thinking professionals. We can bring you up to speed on Spectrum's full line of products - and our competitors' products - in about a month, including telephone, data, wireless, and video services. As products are updated, so are you, so you can pass that knowledge on to your customers. Soon you'll be expertly navigating the billing system, entering new contracts, using programs that streamline the customer signup process, and collecting commission bonuses for every customer agreement.
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support you'll need to grow into a successful associate and more. Our training program pairs you with a peer mentor who can show you how to use Spectrum's verified sales techniques on all kinds of calls and how to reach an agreement with all kinds of customers. Get in on the ground floor at a Fortune 100 company and see how far you can go.
The benefits are clear
On top of opportunities to earn and elevate your career, Spectrum offers benefits like child care reimbursement, education assistance, and other programs that help you and your family at all stages of life. We offer flexibility so you can achieve that important work/life balance. Most of our centers are bright open offices that feature space for relaxing and having fun when not on call. We want you to feel at home with us and comfortable surrounded by your Spectrum support system.
What's required to get started?
The minimum requirements for the CallCenter Sales Representative are:
Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Strong computer and consumer electronics skills
Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
Excellent verbal and written communication skills
Excellent organizational skills
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to perform job at workstation for prolonged periods of time
Education
High school diploma or equivalent
Related Work Experience
Callcenter sales experience, 2 years preferred
Strong sales experience, 2 years preferred
$56.7k-81k yearly 60d+ ago
Call center Representative
Us Tech Solutions 4.4
Call center representative job in Columbia, SC
+ Must be available for in-person interview on Sep 9th. + Training schedule - Monday-Friday, 8am-4:30pm. After training schedule will be Monday-Friday, must have availability between 8am-6pm as hours will be assigned based on business need. + Must not have any Planned Time Off during training time (Oct 13th to Dec 13th).
+ All candidates will be scheduled to start on Oct 13th with no alternate start date.
**Responsibilities:**
+ Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
+ Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
+ Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
+ Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
+ Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
+ Assist with the training of new employees and cross training of coworkers.
**Experience:**
+ 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
**Skills:**
+ Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills.
+ Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion.
+ Ability to learn and operate multiple computer systems effectively and efficiently.
+ Required Software and Tools: Basic computer operating skills. Standard office equipment.
+ Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software
**Education:**
+ High School Diploma or equivalent
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
$23k-30k yearly est. 60d+ ago
Call Center Representative
Lose Design 4.0
Call center representative job in Lexington, SC
We are looking for a CallCenterRepresentative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.
The Role:
Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced CallCenterRepresentative to join the CSR Team.
Joining our team as a CallCenterRepresentative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.
Responsibilities:
Reply to incoming calls from customers including products and service questions and general information.
Refer to customer scripts when working through difficult situations.
Follow and where possible improve departmental processes and company service standards.
Ensure that all databases are kept up-to-date with progressing work and client details.
Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
Keep track of customer accounts and make updates with new account information as necessary.
Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
All other duties and responsibilities as assigned.
Required Skills:
Excellent customer service skills and attitude.
Problem-solving skills.
Proficient with office equipment.
Attention to detail.
Excellent written and verbal skills.
Excellent interpersonal skills.
Qualifications:
Previous work in a customer-facing position.
High school diploma, G.E.D. or equivalent.
Requirements:
Knowledge of Office Suite preferred.
Self-motivated and team-orientated.
Previous customer service experience.
Must have access to reliable transportation.
Ability to work as a member of a team.
Benefits:
Competitive Pay.
$30.50 Hourly
Career Development.
Holidays: 25 days + bank holidays.
Pension Scheme.
Paid Time Off (PTO).
401(k) fixed contribution.
Life Insurance.
About Lose Design:
At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.
$30.5 hourly 60d+ ago
Call Center Representative
Super-Sod
Call center representative job in Fort Mill, SC
WHY JOIN SUPER-SOD?
At Super-Sod, we've been growing grass-and growing careers-since 1892. What began as a small general store has evolved into a trusted name in turfgrass and one of the largest suppliers of sod in the nation. We encourage a collaborative culture and have been recognized as a Top Workplace by the Atlanta Journal-Constitution. With a long-standing tradition of excellence, we're proud to continue growing strong!
WE PROUDLY OFFER:
Benefits are available to full-time employees working 30+ hours per week:
Competitive Wages
Flexible Paid Time Off
Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)
Hourly Benefits Overview
Salary Benefits Overview
Access to Employee Marketplace
Employer-sponsored discounts
Health and Wellness programs
Employee Assistance programs
Are you a team-player who enjoys helping others? Do you take pride in the opportunity to be the voice of a brand and company and make an impact in your day-to-day work? Do you bring energy, empathy, and a knack for communication and problem-solving to everything you do?
As a CallCenterRepresentative at Super-Sod, you will be a key role in customer support. You'll connect directly with inbound-calling customers, provide solutions and ensure customer satisfaction. Primary responsibilities include managing sales and processing customer orders received through phone and online communication platforms.
The CallCenterRepresentative is responsible for managing sales and processing customer orders for request received by phone or online communication platforms.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Edits orders received for price and nomenclature.
Inform customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
Advises customers if the order is close to the current dollar discount and inquires if they would like to take advantage of the discount by adding on to the order.
Enters data into computer, to determine total cost for customer.
Records or files copy of orders received.
Follows up on orders to ensure delivery by specified dates.
Computes price, discount, and shipping charges as required.
Prepares invoices and shipping documents such as export papers and commercial invoices.
Checks shipping orders to ensure they are accurate with regard to quantity shipped. This is done by comparing shipping documents with computer-generated reports.
Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.
Receives and checks customer complaints.
Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
Compiles statistics and prepares various reports for management.
Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
Ensure that quotes are processed through the quoting process in a timely manner.
Types quotes and maintains files for all quotes that are processed.
Maintains customer name and address database.
Transmits new pricing, with the correct multiplier, to all customers.
Perform additional duties and assignments.
Competencies
Strategic Thinking.
Business Acumen.
Technical Capacity.
Excellent written and oral communication skills.
Results Driven.
Collaboration Skills.
Supervisory Responsibility
This position requires no supervisory responsibility.
Work Environment
This job operates both in a professional office/callcenter environment. This role routinely uses standard office equipment such as computers, phones, scanners, e-filing systems and multiple call line dashboards.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to sit; use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. This employee requires full range of motion of arms and legs and requires movement and use of limbs; this position requires good manual dexterity and coordination. This position requires the ability to occasionally lift products and supplies weighing up to 50 pounds.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours can change at the discretion of the CallCenter Manager; though typical hours of work are Monday through Friday, 8 a.m. to 5 p.m. Some weekends hours will be necessary to accommodate any issues that might arise.
Travel
This position requires little to no travel time.
Required Education and Experience
High School degree and business discipline.
Related sales and customer service experience.
Must be 18 years of age or older.
Pre-employment background check and drug screening required.
Additional Eligibility Qualifications
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Experience with turfgrass sod and seed in a retail setting.
Bachelor's Degree in Marketing, Communication, or Business Management.
Additional education in turf management, horticulture, or similar field of study.
Bilingual (English/Spanish) ability is preferred but not required.
Base Pay (Hourly):
CallCenterRepresentatives Base Rate average $16.00 - $19.00 per hour (based on experience and location)
Additional Compensation:
Phone Sales Commission: Phone Sales positions are eligible for monthly commissions based on individual and team sales performance.
Average commission earnings in retail sales roles range from $100 to $1500 per month, depending on call volume and sales conversion.
Commission is uncapped and paid monthly.
Additional Details:
Commission details and goals are shared during onboarding and tracked through our internal sales system.
Employees must maintain good standing and meet minimum sales thresholds to earn commissions.
Hourly CallCenter Sales Pay Range$17-$19 USD
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
$16-19 hourly Auto-Apply 3d ago
Call Center Representative - Medicaid Member Support
The Mailroom Associate Role
Call center representative job in Columbia, SC
ON-SITE Only in Columbia, SC
$16.00 Hourly
Join the Conduent Customer Service Team
Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Onsite CallCenterRepresentatives Position located in Columbia, SC. This is a great opportunity to learn about Medicaid member support!
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you:
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
Pay is $16.00/hour which may be below your state's minimum wage. Please take this into consideration when applying.
Equipment provided.
Paid training
Training is 4 weeks (8:30 am-5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation.
Full-time schedule (40 hrs. per week)
Career Growth Opportunities
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
No Weekends
PerkSpot - Employee discount program
Requirements:
Must be at least 18 years of age with a high school diploma or GED.
Background screening required.
Must pass the CallCenter - Service Skills Assessment Test.
A minimum of 1-year callcenter experience in telephone customer service or related experience
Computer literacy and ability to use multiple programs.
Summary:
As a callcenterrepresentative, you will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
What you will be doing:
Using a computerized system, responds to South Carolina Medicaid member inquiries in a callcenter environment using standard scripts and procedures.
Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
Follows documented policies and procedures including call handling and escalations.
Overall acts as an advocate for Medicaid members to ensure their needs are met.
Preferred Skills/Experience:
Positive and energetic attitude.
Ability to communicate clearly and confidently.
Ability to multi-task and manage time effectively.
Attention to detail, grammar, and spelling accuracy.
One year of medical insurance or medical office experience, preferred.
Callcenter or professional office experience, preferred.
Computer system experience with data entry and database documentation knowledge.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00.
$16 hourly Auto-Apply 10d ago
Call Center Representative
Lap of Love 4.0
Call center representative job in Greer, SC
Job Description
Join Lap of Love as a CallCenterRepresentative and Love What You Do!
Lap of Love is looking for an experienced CallCenterRepresentative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or callcenter environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the CallCenterRepresentative position. If you are offered a CallCenterRepresentative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support CallCenter hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
$16 hourly 11d ago
call center representative
Aditistaffing
Call center representative job in Charleston, SC
Aditi Staffing is an MBE certified, IT Staffing firm in the US offering contract, contract-to-hire & direct hire career opportunities with Fortune Firms. Recently recognized as one of the fastest growing staffing firms and top diversity firm by the Staffing Industry Analysts, Aditi Staffing has been a partner of choice for candidates and clients.
Visit our website: http://www.aditistaffing.com/
Job Description
• Work in a fast-paced, intense, results-oriented callcenter environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention.
• Callcenter hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business.
• If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; A great percentage of contingent employees move into permanent positions within the company.
location is 2401 Mall Drive- North Charleston SC 29406.
Potential Candidates Qualifications:
• Associate's degree or equivalent work experience
• Callcenter, customer service or collections experience preferred but not required
• Customer service experience in Hospitality, Retail or Banking will be considered
• Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills
• Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues.
• Strong interpersonal and communication skills
• Be comfortable multi-tasking; using a computer terminal to gather and research information
• Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.
Thanks & Regards
Darshan
Technical Recruiter
D: 425-818-5584
Additional Information
Thanks & Regards
Darshan
Technical Recruiter
D: 425-818-5584
$23k-30k yearly est. 2d ago
Call Center Agent
Patriot Showers
Call center representative job in Greer, SC
Job Description
We're searching for an enthusiastic CallCenter Agent to join our team and support business growth. You'll need strong persuasion skills to turn customer prospects into qualified leads. Our ideal candidate is an excellent deal-maker who loves talking to people. If you're looking to jump-start your career in sales, please apply today! Your job is to sell the appointment so our sales team can lead homeowners towards a beautiful shower!
Compensation:
$18 - $22 hourly
Responsibilities:
Prospect potential customers via cold calling, email, or other forms of communication to ensure they are added to the sales pipeline and produce more qualified leads
Assess and send qualified leads to inbound sales representatives so they can convert clients and provide quick turnaround
Update customer database regularly to provide the most up-to-date client information to the sales team
Qualifications:
Current U.S. driver's license and the ability to travel by car
High school diploma or equivalent required, college degree preferred
Superb communication skills, both written and verbal, as well as interpersonal skills and time management skills
About Company
Patriot Showers was built by three industry veterans who believed homeowners deserved better. With decades of combined experience in remodeling, coaching, and interior transformations, our founders saw a broken bath market-cheap systems that fail early or expensive remodels that take too long and disrupt families. We built a better solution.
Patriot Showers delivers durable, beautiful bath systems that are easy to choose, installed in as little as one day, and built to last for decades. We focus on simplicity, safety, and respect for the customer's home, time, and budget.
We are family men, faith-driven, and community-minded. We operate with integrity, transparency, and pride in our craft. Our team lives by the D.E.F.E.N.D. values: Deliver with Honor, Exceed Expectations, Focus on the Mission, Earn Trust Daily, Never Stop Improving, and Defend the Standard.
We build showers the way we care for our homes-built for families like ours.
$18-22 hourly 24d ago
Clinical Call Center Representative (CCMA)
LRMC
Call center representative job in Little River, SC
The Clinical CallCenterRepresentative provides patient services for patients who initiate a call related to their health care needs. This includes receiving calls, reviewing charts, prioritizing call backs, and routing calls and or telephone encounters to appropriate clinical staff for response.
WHY LRMC:
Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family. Our mission is to Change Lives and Serve Our Communities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Assist patients calling in a pleasant and professional manner.
* Telephone duties will include assisting patients with scheduling appointments, medication refills, referrals and communicating necessary information to clinical staff and providers.
* Strives to retrieve messages and return calls to patients in a timely manner.
* Review charts of patients requiring assistance or requesting a call back.
* Documents call criteria in EMR within a timely manner.
* Maintains a neat/well organized work area.
* Attends all training courses as required.
* Always maintain patient confidentiality.
* Maintains Center confidentiality and Code of Compliance per policy.
* Follows established policy and procedures.
* Performs other duties, as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must remain courteous and considerate to patients and associates, possess tact and diplomacy, maintain professional appearance, possess good organization skills, be detailed oriented, be resourceful, be able to handle multiple tasks, be a self-starter and be able to work in a team-oriented environment.
EDUCATION and/or EXPERIENCE:
* High School diploma or GED.
* Certified Clinical Medical Assistant minimum
* Worked in medical office clinical setting minimum 2 years.
* Bilingual English/Spanish is a plus, but not required.
LRMC offers benefits such as:
* Medical, Vision & Dental insurance. Health Benefits start on the 1st of the month following the start date.
* Employer matched 403B Retirement Plan.
* Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
* Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and an Employee Assistant Plan.
$23k-31k yearly est. 60d+ ago
Welcome Center Staff - North Augusta
Family YMCA of Greater Augusta
Call center representative job in North Augusta, SC
Open Availability Preferred between the hours of: Monday - Friday 5am-8pm Saturday 8am-2pm Sunday 1pm-5pm Be the Face of the YMCA! Join Our Welcome Team Do you love meeting new people, spreading positivity, and helping others feel right at home? At The Family Y, we're looking for a friendly, outgoing, people person to greet our members, give tours of our facility, and be the smiling face that makes everyone feel like they belong.
What You'll Do:
* Say hello to every member and guest with a smile (and maybe even by name!)
* Help new friends join our Y by sharing membership info and signing them up.
* Answer phones and make sure every caller feels heard and supported.
* Give tours that show off our amazing spaces and programs.
* Keep things organized by balancing money and preparing simple reports.
* Be a problem-solver who listens, cares, and helps members with their needs.
* Team up with coworkers, volunteers, and members to make the Y a welcoming community.
Who We're Looking For:
* A people person who enjoys connecting with others.
* Someone with strong customer service and communication skills.
* Comfortable using a computer and willing to learn our systems.
* A high school graduate ready to jump into an engaging role.
* CPR/AED/First Aid certified (or willing to get certified within 60 days of hire).
* A role model of our YMCA values: Caring, Honesty, Respect, and Responsibility.
Why Join the Y? At the Y, work feels like play with a purpose. You'll be part of a team that's strengthening the community every day. We're welcoming, genuine, hopeful, nurturing, and determined; and we want YOU to belong here too.
Bonus Points: You'll get to know members on a first-name basis, be part of special events and campaigns, and support programs that make a real difference in people's lives.
Perks of the Role:
* A chance to grow your leadership and people skills.
* Work in a supportive, fun, and inclusive environment.
* Be part of something bigger; strengthening community and changing lives.
Join Us! If you're ready to bring your energy, positivity, and people skills to the Y, apply today and become the welcoming face that makes every member feel at home.
We are a Drug free Workplace
$24k-32k yearly est. 31d ago
Call Center Reservations Agent
Sea Mist Oceanfront Resort
Call center representative job in Myrtle Beach, SC
Job Purpose:
Under the guidance of the CallCenter Manager, the Reservations Agent is responsible for answering all telephone inquiries with regard to the room and information about the hotel. The agent is to answer all inquiries in a professional, courteous and efficient manner and attempt to secure a guaranteed reservation whenever possible.
Duties & Functions:
Answer all phone calls promptly and in a courteous manner.
Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries.
Know the layout of the hotels including all room types, suites and meeting rooms.
Have a complete working knowledge of the reservation functions in the CallCenter.
Be aware at all times of the selling status of the hotels.
Have a complete knowledge of our special rates and packages and know which benefits are included in each.
Secure all required information from the guest when making a reservation.
Understand and follow the reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest.
Follow up on any guest requests to ensure satisfaction in a friendly and professional manner.
Process all advance deposits on future reservations and post each deposit to guest's reservation.
Balance and run necessary reports daily.
Be aware of and adhere to the rules and regulations of the CallCenter.
Create and maintain positive relationships with all departments within the hotel and know how they relate to the CallCenter.
Assist with inputting weekend third party reservations such as internet and wholesale.
Any other reasonable duties as assigned by the supervisor or manager
ADDITIONAL RESPONSIBILITIES
Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
High School Diploma or equivalent required.
Minimum one year experience in front desk operations, or other related guest facing role, and/or one year experience in direct sales, service or retail trade; OR, an equivalent combination of education and experience.
Enter and locate work related information using computers and/or point of sale systems
Ability to spend extended lengths of time viewing a computer screen
Possess a gracious, friendly, and fun demeanor
Ability to multitask
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must have excellent communication skills and be able to read, write, speak and understand English.
Sea Mist Oceanfront Resort is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
$23k-33k yearly est. 60d+ ago
Convenience Center Operator
Berkeley County, Sc 3.9
Call center representative job in Moncks Corner, SC
This position typically provides the cleaning of office and maintenance of convenience center grounds; and deals courteously and effectively with fellow employees and others. ESSENTIAL JOB FUNCTIONS: * Performs grass cutting using both push and riding lawnmower, trim weeds and shrubs using both manual and power trimmers, sweep and rake.
* Maintains litter control of buildings as directed.
* Assists in regularly scheduled lubrication and preventive maintenance and minor repair of manual and powered equipment as needed to include powered MSW compactor, mowers and other tools, vehicles and machinery assigned to the site.
* Maintains records and reports for supervisors and works independently.
* Maintains and repairs agricultural facilities, equipment and tools to ensure operational readiness, safety and cleanliness.
* Maintains and cleans equipment, work areas and shelves.
* Follows procedures for the use of chemical cleaners and power equipment in order to prevent injury.
* Assists customers by answering simple questions, locating items or referring them to the right areas.
* Performs other duties as assigned.
* High School diploma or equivalent preferred; classes will be offered to those interested in pursuing a diploma;
* Must have and maintain a valid driver's license for South Carolina with safe driving record;
* One (1) year of experience in dealing with the public;
Special Requirements:
* Departmental testing may be administered during interview;
* A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.
* This is a safety sensitive position and is subject to random drug and alcohol testing.
Knowledge, Skills and Abilities:
* Ability to present a positive cooperative attitude when dealing with the residents of Berkeley County.
* Ability to cooperate with co-workers and contractors as well as surrounding landowners.
* Ability to be a self-starter, motivated and work with limited or no supervision.
* Ability to use or repair small and medium equipment and machinery.
This position requires the employee to reach and push with hands and arms; stand; use hands to handle, feel, grasp or operate objects, tools or controls; sit; climb or balance; stoop, kneel, crouch, or crawl; use mental acuity and repetitive motion; and walk, talk and hear. The employee must frequently lift and/or move up to sixty-five (65) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The work is regularly performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities and needs. Employees assigned to work at the Landfill are required to work forty (40) hours per week, on a rotating work schedule. Normal working hours are Monday through Saturday 7:00am to 6:00pm and closed on Sundays; some locations are closed on Wednesday. Scheduled hours/days, job location, duties and any other information contained herein is subject to change. May be required to work extra hours and to perform extra or different duties during emergency situations.
$22k-29k yearly est. 5d ago
Call Center Representative
Super-Sod
Call center representative job in Fort Mill, SC
WHY JOIN SUPER-SOD?
At Super-Sod, we've been growing grass-and growing careers-since 1892. What began as a small general store has evolved into a trusted name in turfgrass and one of the largest suppliers of sod in the nation. We encourage a collaborative culture and have been recognized as a Top Workplace by the Atlanta Journal-Constitution. With a long-standing tradition of excellence, we're proud to continue growing strong!
WE PROUDLY OFFER:
Benefits are available to full-time employees working 30+ hours per week:
Competitive Wages
Flexible Paid Time Off
Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)
Hourly Benefits Overview
Salary Benefits Overview
Access to Employee Marketplace
Employer-sponsored discounts
Health and Wellness programs
Employee Assistance programs
Are you a team-player who enjoys helping others? Do you take pride in the opportunity to be the voice of a brand and company and make an impact in your day-to-day work? Do you bring energy, empathy, and a knack for communication and problem-solving to everything you do?
As a CallCenterRepresentative at Super-Sod, you will be a key role in customer support. You'll connect directly with inbound-calling customers, provide solutions and ensure customer satisfaction. Primary responsibilities include managing sales and processing customer orders received through phone and online communication platforms.
The CallCenterRepresentative is responsible for managing sales and processing customer orders for request received by phone or online communication platforms.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Edits orders received for price and nomenclature.
Inform customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
Advises customers if the order is close to the current dollar discount and inquires if they would like to take advantage of the discount by adding on to the order.
Enters data into computer, to determine total cost for customer.
Records or files copy of orders received.
Follows up on orders to ensure delivery by specified dates.
Computes price, discount, and shipping charges as required.
Prepares invoices and shipping documents such as export papers and commercial invoices.
Checks shipping orders to ensure they are accurate with regard to quantity shipped. This is done by comparing shipping documents with computer-generated reports.
Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.
Receives and checks customer complaints.
Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
Compiles statistics and prepares various reports for management.
Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
Ensure that quotes are processed through the quoting process in a timely manner.
Types quotes and maintains files for all quotes that are processed.
Maintains customer name and address database.
Transmits new pricing, with the correct multiplier, to all customers.
Perform additional duties and assignments.
Competencies
Strategic Thinking.
Business Acumen.
Technical Capacity.
Excellent written and oral communication skills.
Results Driven.
Collaboration Skills.
Supervisory Responsibility
This position requires no supervisory responsibility.
Work Environment
This job operates both in a professional office/callcenter environment. This role routinely uses standard office equipment such as computers, phones, scanners, e-filing systems and multiple call line dashboards.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to sit; use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. This employee requires full range of motion of arms and legs and requires movement and use of limbs; this position requires good manual dexterity and coordination. This position requires the ability to occasionally lift products and supplies weighing up to 50 pounds.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours can change at the discretion of the CallCenter Manager; though typical hours of work are Monday through Friday, 8 a.m. to 5 p.m. Some weekends hours will be necessary to accommodate any issues that might arise.
Travel
This position requires little to no travel time.
Required Education and Experience
High School degree and business discipline.
Related sales and customer service experience.
Must be 18 years of age or older.
Pre-employment background check and drug screening required.
Additional Eligibility Qualifications
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Experience with turfgrass sod and seed in a retail setting.
Bachelor's Degree in Marketing, Communication, or Business Management.
Additional education in turf management, horticulture, or similar field of study.
Bilingual (English/Spanish) ability is preferred but not required.
Base Pay (Hourly):
CallCenterRepresentatives Base Rate average $16.00 - $19.00 per hour (based on experience and location)
Additional Compensation:
Phone Sales Commission: Phone Sales positions are eligible for monthly commissions based on individual and team sales performance.
Average commission earnings in retail sales roles range from $100 to $1500 per month, depending on call volume and sales conversion.
Commission is uncapped and paid monthly.
Additional Details:
Commission details and goals are shared during onboarding and tracked through our internal sales system.
Employees must maintain good standing and meet minimum sales thresholds to earn commissions.
Hourly CallCenter Sales Pay Range$17-$19 USD
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
$16-19 hourly 21d ago
Call Center Representative
Lap of Love 4.0
Call center representative job in Greer, SC
Join Lap of Love as a CallCenterRepresentative and Love What You Do!
Lap of Love is looking for an experienced CallCenterRepresentative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or callcenter environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the CallCenterRepresentative position. If you are offered a CallCenterRepresentative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support CallCenter hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
$16 hourly Auto-Apply 10d ago
call center representative
Aditistaffing
Call center representative job in Charleston, SC
Aditi Staffing is an MBE certified, IT Staffing firm in the US offering contract, contract-to-hire & direct hire career opportunities with Fortune Firms. Recently recognized as one of the fastest growing staffing firms and top diversity firm by the Staffing Industry Analysts, Aditi Staffing has been a partner of choice for candidates and clients.
Visit our website: http://www.aditistaffing.com/
Job Description
• Work in a fast-paced, intense, results-oriented callcenter environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention.
• Callcenter hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business.
• If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; A great percentage of contingent employees move into permanent positions within the company.
location is 2401 Mall Drive- North Charleston SC 29406.
Potential Candidates Qualifications:
• Associate's degree or equivalent work experience
• Callcenter, customer service or collections experience preferred but not required
• Customer service experience in Hospitality, Retail or Banking will be considered
• Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills
• Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues.
• Strong interpersonal and communication skills
• Be comfortable multi-tasking; using a computer terminal to gather and research information
• Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.
Thanks & Regards
Darshan
Technical Recruiter
D: 425-818-5584
Additional Information
Thanks & Regards
Darshan
Technical Recruiter
D: 425-818-5584